前台实用英语对话
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3、How many nights will you need the room? 4、How many guests will there be in your party?
5、We will give you a 10%ten persent discount(9折优惠).
6、What time do you think you will be checking in ? 7、Mr XXX, would you like to have our executive lounge access?
办理入住时，如果客人没有明确所需要的房间类型，那就需要前台员工给 客人介绍房型、房价、一些优惠活动等。换句话说就可以抓此机会做 upselling.用到的句子有以下几种：
1、What kind of room would you like?
2、Which dates do you want to book the room?
B:No,I haven't. 我没有。
A:How long do you want to stay? 您想住多长时间？ B:Three days. 三个晚上。 A:Let me check ,ok madam,I can offer you a room on the third floor. 我看一下，行的女士，我可以从三楼给你房间。 B:Fine. 很好。
退房时个别客人会要求下行李，订机票，再订房间或租车等，针对这些情 况可能要用到的以下句子：
1、Would you require any luggage assistance from your room, Mr. /Ms? 2、You can check the flight at concierge? 3、When will you back to the hotel?and how long will you stay?
B:Here is your credit card receipt. Please keep it carefully. 这是你的预授权小单，请您妥善保管。
A:Thank you! B:Mr .Smith, this is your room key and this is your room number. your room is located on the 2nd floor. Smith先生，这是您的房卡，上面有您的房间号，您的房间在二楼。
8、your room will be upgrade to the executive floor, it is only for the VIP guests and the environment is more quite. You also entitle to have the privilege to check in or check out in the executive lounge. It is only need RMBXXX per night.
A:May i have your name please,sir? 您能告诉我您的名字么，先生?
B:John Smith,
A:Just a moment please.yes,we do have a reservation for you,mr smith.A queen size bed for one night,is that correct? 请稍等。是的，的确有您的预定Smith先生，是个大床房住一天，您看对么？
A:Yes please,did you check all your belongs with you, passport/wallet? 是的，麻烦了，您已经检查拿好了所有的贵重物品么？
B:Yes,thank you. A:This is your receipt,please sign your name . 这是您的账单，请签上您的名。
B:Okay A:Here is your bill,Ms,Lisa,please check it and keep it carefully. 这是您的账单，莉萨女士，请您核对并收好。 B:Thank you! A:Ms,Lisa, thank you for staying with us. Have a good trip and we hope to see you soon. 莉萨女士，感谢您这次的入住，祝您旅途愉快，希望很快能见到您。
莉萨女士，今天有从小冰箱消费东西么？
B:No.
A:Please wait a moment, the housekeeping is checking your room now. 请稍等一下，服务员正在查房。 A:Ms,Lisa, here is the bill, please check it correct or not? 莉萨女士，这是您的账单，您核对一下是否正确？ B:Okay. A:Ms, Lisa,Will you be settling your bill with the same credit card as provided upon arrival? 莉萨女士您还用办理入住时提供的信用卡结账吗？ B:Yes,please,do i need show credit card again? 是的，还需要我出示信用卡么？
B:I hope you enjoy yours stay with us. 祝您入住愉快！
walk in
A:Good afternoon,madam.can i help you? 下午好，女士，有什么可以帮您么？ B:Good afternoon,I want a single room,please. 下午好，我想要一个单间。 A:Have you made a reservation? 您有预定吗？
更改预定
A:Reception.May i help you,sir? 前台，能为您效劳吗？ B:Yes,my name is Li Ming ,and i made a reservation for five nights from August 30th.I'd like to change my reservation. 是的，我叫李明，我预订了8月30起5个晚上的客房，我想更改 一下预定。 A:No problem.How would you like to change it ? 没问题，您想怎么改？ B:I'll arrive on September 2nd,and stay there for 4 nights. 我想9月2日入住，住4个晚上。 A:Fortunately,we have just 10 standdard rooms available for that day. 很幸运，我们在那天正好有10间标准间可以预定。
B:That's great,please keep it for me ,thank you! 那太好了，请帮我保留，谢谢！
A:No problem. 没问题。
有预定的入住
A:Good afternoon , sir . Welcome to our hotel . May I help you ? 下午好，先生。欢迎您来我们酒店，有什么可以帮您的？ B:Yes,i have a reservation. 是的，我有预定。
B:That's it. A:Can i have your passport please ,mr smith? 您的护照我能用一下么，Smith先生？
B:Of course,here you are. 当然，给您。 A:Thank you sir,i need you signature on this registration card please. 谢谢您，先生。我需要您在这登记卡上签个字。 B:Mr Smith,How would you like to make your payment? Smith 先生，您想怎么支付？ A:Here is my credit card. 这是我的信用卡。 B:Okay,I would like to collect RMBXXX as deposit for the rooms and incidental charges. 我们会收取人民币XXX元作为你的房间和杂费押金。
4、Our bellboy will help you to call the taxi ?where you want to go?
谢谢观看
THANK YOU
Hale Waihona Puke Baidu
退房
A:Good morning, madam.Can i help you? 早上好，女士。有什么可以帮您？ B:Yes,i want to checking out . 是的，我想要退房。 A:May I have your room number please? 我能知道您的房间号么？ B:Okay,there is my key card ,my room number is 902. 好的，这是我的房卡，我房间号是902. A:Ms Lisa, was there any consumption from the minibar today?
前台常用英文对话
预定 reservation 入住 check-in 退房 check-out
新疆星辰壹品酒店管理公司
电话预定
A:Good morning,XINJIANG embellished hotel.can i help you? 新疆润锦国际酒店，我能为您做些什么吗？ B:I’d like to book a double room for tomorrow. 我想订一间明天的双人间 A:Would you hold the line, please?I'll check our vacancies for tomorrow.We happen to have some doubles available.Five hundred yuan per night. 请别挂电话，好吗？我马上为您查一下。我们明天正好还有一些双人间。每 晚500元。 B:That's fine.Please hold it for me.This is David and my number is 64895623. 行，我预订了。我叫大卫，电话号码是64895623. A:I'ii have the room ready for you.Thanks for calling us.Bye! 我会为您准备好房间的。感谢您的来电。再见！ B:Goodbye! 再见
5、We will give you a 10%ten persent discount(9折优惠).
6、What time do you think you will be checking in ? 7、Mr XXX, would you like to have our executive lounge access?
办理入住时，如果客人没有明确所需要的房间类型，那就需要前台员工给 客人介绍房型、房价、一些优惠活动等。换句话说就可以抓此机会做 upselling.用到的句子有以下几种：
1、What kind of room would you like?
2、Which dates do you want to book the room?
B:No,I haven't. 我没有。
A:How long do you want to stay? 您想住多长时间？ B:Three days. 三个晚上。 A:Let me check ,ok madam,I can offer you a room on the third floor. 我看一下，行的女士，我可以从三楼给你房间。 B:Fine. 很好。
退房时个别客人会要求下行李，订机票，再订房间或租车等，针对这些情 况可能要用到的以下句子：
1、Would you require any luggage assistance from your room, Mr. /Ms? 2、You can check the flight at concierge? 3、When will you back to the hotel?and how long will you stay?
B:Here is your credit card receipt. Please keep it carefully. 这是你的预授权小单，请您妥善保管。
A:Thank you! B:Mr .Smith, this is your room key and this is your room number. your room is located on the 2nd floor. Smith先生，这是您的房卡，上面有您的房间号，您的房间在二楼。
8、your room will be upgrade to the executive floor, it is only for the VIP guests and the environment is more quite. You also entitle to have the privilege to check in or check out in the executive lounge. It is only need RMBXXX per night.
A:May i have your name please,sir? 您能告诉我您的名字么，先生?
B:John Smith,
A:Just a moment please.yes,we do have a reservation for you,mr smith.A queen size bed for one night,is that correct? 请稍等。是的，的确有您的预定Smith先生，是个大床房住一天，您看对么？
A:Yes please,did you check all your belongs with you, passport/wallet? 是的，麻烦了，您已经检查拿好了所有的贵重物品么？
B:Yes,thank you. A:This is your receipt,please sign your name . 这是您的账单，请签上您的名。
B:Okay A:Here is your bill,Ms,Lisa,please check it and keep it carefully. 这是您的账单，莉萨女士，请您核对并收好。 B:Thank you! A:Ms,Lisa, thank you for staying with us. Have a good trip and we hope to see you soon. 莉萨女士，感谢您这次的入住，祝您旅途愉快，希望很快能见到您。
莉萨女士，今天有从小冰箱消费东西么？
B:No.
A:Please wait a moment, the housekeeping is checking your room now. 请稍等一下，服务员正在查房。 A:Ms,Lisa, here is the bill, please check it correct or not? 莉萨女士，这是您的账单，您核对一下是否正确？ B:Okay. A:Ms, Lisa,Will you be settling your bill with the same credit card as provided upon arrival? 莉萨女士您还用办理入住时提供的信用卡结账吗？ B:Yes,please,do i need show credit card again? 是的，还需要我出示信用卡么？
B:I hope you enjoy yours stay with us. 祝您入住愉快！
walk in
A:Good afternoon,madam.can i help you? 下午好，女士，有什么可以帮您么？ B:Good afternoon,I want a single room,please. 下午好，我想要一个单间。 A:Have you made a reservation? 您有预定吗？
更改预定
A:Reception.May i help you,sir? 前台，能为您效劳吗？ B:Yes,my name is Li Ming ,and i made a reservation for five nights from August 30th.I'd like to change my reservation. 是的，我叫李明，我预订了8月30起5个晚上的客房，我想更改 一下预定。 A:No problem.How would you like to change it ? 没问题，您想怎么改？ B:I'll arrive on September 2nd,and stay there for 4 nights. 我想9月2日入住，住4个晚上。 A:Fortunately,we have just 10 standdard rooms available for that day. 很幸运，我们在那天正好有10间标准间可以预定。
B:That's great,please keep it for me ,thank you! 那太好了，请帮我保留，谢谢！
A:No problem. 没问题。
有预定的入住
A:Good afternoon , sir . Welcome to our hotel . May I help you ? 下午好，先生。欢迎您来我们酒店，有什么可以帮您的？ B:Yes,i have a reservation. 是的，我有预定。
B:That's it. A:Can i have your passport please ,mr smith? 您的护照我能用一下么，Smith先生？
B:Of course,here you are. 当然，给您。 A:Thank you sir,i need you signature on this registration card please. 谢谢您，先生。我需要您在这登记卡上签个字。 B:Mr Smith,How would you like to make your payment? Smith 先生，您想怎么支付？ A:Here is my credit card. 这是我的信用卡。 B:Okay,I would like to collect RMBXXX as deposit for the rooms and incidental charges. 我们会收取人民币XXX元作为你的房间和杂费押金。
4、Our bellboy will help you to call the taxi ?where you want to go?
谢谢观看
THANK YOU
Hale Waihona Puke Baidu
退房
A:Good morning, madam.Can i help you? 早上好，女士。有什么可以帮您？ B:Yes,i want to checking out . 是的，我想要退房。 A:May I have your room number please? 我能知道您的房间号么？ B:Okay,there is my key card ,my room number is 902. 好的，这是我的房卡，我房间号是902. A:Ms Lisa, was there any consumption from the minibar today?
前台常用英文对话
预定 reservation 入住 check-in 退房 check-out
新疆星辰壹品酒店管理公司
电话预定
A:Good morning,XINJIANG embellished hotel.can i help you? 新疆润锦国际酒店，我能为您做些什么吗？ B:I’d like to book a double room for tomorrow. 我想订一间明天的双人间 A:Would you hold the line, please?I'll check our vacancies for tomorrow.We happen to have some doubles available.Five hundred yuan per night. 请别挂电话，好吗？我马上为您查一下。我们明天正好还有一些双人间。每 晚500元。 B:That's fine.Please hold it for me.This is David and my number is 64895623. 行，我预订了。我叫大卫，电话号码是64895623. A:I'ii have the room ready for you.Thanks for calling us.Bye! 我会为您准备好房间的。感谢您的来电。再见！ B:Goodbye! 再见