英语情景对话)

英语情景对话
迎宾/领位Greeting & receiving the guests
1 早上好，先生，欢迎光临大堂酒廊。

Good morning sir，welcome to lobby lounge
2 女士下午好，请问有什么可以帮您的吗？Good afternoon，Madam，how may I help you？
3 李先生，很高兴再次见到你。

Mr. li Nice to see you again.
4 请问坐吸烟区还是非吸烟区？Would you like to sit in smoking area or non-smoking area？
5 请问您这边一共多少位？May I know how many people in your group please？
6 需要为您订一个包厢吗？May I order a private room for you.
7 这个位置可以吗？How about this table？
W :waiter 服务员G: guest 客人
W：Good morning sir，welcome to lobby lounge.
早上好，先生欢迎来到大堂酒廊。

G: Good morning.
早上好
W：This way please，may I know how many people in your group please？
这边请。

请问一共多少位?
G：Two.
两位
W：Would you like to sit in smoking area or non-smoking area？
请问您喜欢坐吸烟区还是无烟区？
G：Non-smoking area please
无烟区
W: All right. How about this table by the window?
好的。

您看这个靠窗的位置可以吗？
G：It’s ok thank you.
可以，谢谢。

W: Please have a seat. I will bring the drink list right away.
请坐，我马上把酒水单拿过来。

点单taking an order
1 请问需要喝点什么饮料吗？Excuse me would like something to drink？
2请问女士现在可以帮您点单了吗？Excuse me madam，may I take your order now ？
3 需要来杯咖啡或红茶吗？Would you like to have a cup of coffee or black tea？
4请问您想要怎么样和喝？加冰还是净饮How would like to drink it？Straight up or on the rocks？
5还需要喝点其他的吗？Would like to drink anything else？
6我可以重复一下您的点单吗？My I repeat your order now。

7 对不起，你可以慢一点再说一遍吗？Pardon？Could you speak more slowly？
W: Excuse me sir here is our drink list please take a look at it
先生，打扰一下，这是我们的酒水单，请过目。

G: OK Thank you.
好的，谢谢（5minutes later）
W: Excuse me sir may I take your order now?
打扰一下，先生请问现在可以点单了吗？
G: Yes please I’d like to order a cup of cappuccino and a glass of
Jack Daniels
可以，我想点一杯奶沫咖啡和一杯杰克丹尼。

W：I’m sorry may I beg your pardon。

对不起，您可以再说一遍吗？
G: It doesn’t matter I’d like to order a c up of cappuccino and a glass of
Jack Daniels
没关系，我想点一杯奶沫咖啡和一杯杰克丹尼。

W: How would you like to drink your whiskey? Single or double? On the rocks or straight up ?
请问您的威士忌要怎样和呢？单份还是双份？加冰还是净饮？
G: Single and on the rocks please
单份加冰
W: Yes sir my I repeat your order?
好的先生我可以重复一下您的点单吗？
G: Yes please
可以
W: You have ordered a glass of Jack Daniels, single and on the rocks and a cup of cappuccino. is that all right ?
您点了一杯杰克丹尼单份加冰和一杯奶沫咖啡对吗？
G: Y eah that’s all right .by the way do you have cigar ettes here?
是的，顺便问下你们这里有香烟吗？
W: Yes we have fu rong wang and Marlboro red.
有的。

我们这里有芙蓉王和万宝路红
G: Please give me one pack of Marlboro red
请给我一包万宝路红
W: All right please wait a moment I’ll be back with your cigarettes and drinks right away
好的，请您稍等，我马上把您点的香烟和饮料拿过来。

服务service
1对不起让您久等了。

Sorry to have kept you waiting so long.
2打扰一下先生这是您点的奶沫咖啡请慢用。

Excuse me ，sir this is your cappuccino please enjoy it.
3我可一把这个杯子撤走吗？My I take this cup away？
4还需要再来一杯奶沫咖啡吗？Would you like to have one more cappuccino？
5您对我们的服务还满意吗？Are you satisfied with our service？
W：Excuse me sir ，this is your cappuccino please enjoy it.
打扰一下先生这是您点的奶沫咖啡请慢用。

G：Thank you。

谢谢
W：Excuse me sir ，Would you like to have one more cappuccino？
打扰下先生，请问需要再来一杯奶沫咖啡吗？
G: No thank you.
不用了，谢谢。

W：You are welcome，may I take this cup away？
不客气我可以把这个杯子撤了吗？
G: Yes please.
可以
付款paying bills
1 先生，你想用什么方式付款？现金，刷卡还是挂房帐？How would you like to pay sir？in cash by credit card or charge to your room account？
2 您的卡有密码吗？Do you have password with your card？
3能告诉我您的房间号码吗？May I know your room number？
4请在这里签上您的房号和姓名。

Could you sign your name and your room number here please？
5这是您的零钱和发票。

Here is your change and invoice/receipt
6请稍等我去核对一下。

Please wait a moment I will check it for you。

G：Waiter, may I get my bill? 服务员，可以把账单给我吗？
W: Certainly sir，this is your bill please check it.当然，先生这是您的账单，请核对。

G: T hank you I’d like to charge to my room ？谢谢我想挂房帐。

W: May I have your room number? 能告诉我您的房间号码吗？
G: 1208.
W: Would you sign your name and room number on the bill, please? 在帐单上签上您的名字和房号好吗？
G：Yes here you are。

好的给你
W：Thank you sir. 谢谢你先生。