商务英语翻译3 礼仪祝辞22页PPT
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unit3商务礼仪(BusinessRitual)
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恰当地使用无声语言
商务谈判中，谈判者通过姿势、 手势、眼神、表情等非发音器官来表 达的无声语言，往往在谈判过程中发 挥重要的作用。在有些特殊环境里， 有时需要沉默，恰到好处的沉默可以 取得意想不到的良好效果。
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握手，是人们在社交中最常见的礼 仪。
虽然对绝大多数人而言，握手只是两 个人之间双手相握的一个简单动作， 但是在握手礼的背后，对于握手的顺 序、时间和力度、忌讳等方面的把握， 同样有着很多的学问。在握手成为常 用的社交礼仪行为时，一些握手的要 领便成了你的举止是否得体优雅的关 键所在。
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谈判中要会灵活应变
谈判形势的变化是难以预料的，往往 会遇到一些意想不到的尴尬事情，要求谈 判者具有灵活的语言应变能力，与应急手 段相联系，巧妙地摆脱困境。当遇到对手 逼你立即作出选择时，你若是说：“让我 想一想”，“暂时很难决定”之类的语言， 便会被对方认为缺乏主见，从而在心理上 处于劣势。此时你可以看看表，然后有礼 貌地告诉对方：“真对不起，9点钟了，我 得出去一下，与一个约定的朋友通电话， 请稍等五分钟。”于是，你便很得体地赢 得了五分钟的思考时间。
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握手时的力度要适当，可握得稍紧些，以示 热情，但不可太用力。男士握女士的手应轻 一些，不宜握满全手，只握其手指部位即可。 如果下级或晚辈与你的手紧紧相握，作为上 级和长辈一般也应报以相同的力度，这容易 使晚辈或下级对自己产生强烈的信任感，也 可以使你的威望、感召力在晚辈或下级之中 得到提高。与老人、贵宾、上级握手，不仅 是为了表示问候，还有尊敬之意。
有客来访时，主人应先伸手，以表示热烈欢迎。告 辞时等客人先伸手后，主人再伸手与之相握，才合 乎礼仪，否则有逐客的嫌疑。
国际商务礼仪Unit 22 Trade Show Etiquette(会-PPT文档资料
B. Nonverbal communication in trade shows（会展中的体态交际）
Words to know
1. faux pas 失态，失礼 2. slouch: 无精打采地站（或坐、走） Several students were slouching against the wall. 有几个学生没精打采地倚在墙上。
3. sales pitch: 宣传标语
C Other considerations in tradeshow etiquette (会展礼仪中的 其他注意事项)
Words to know
1. hardcore selling 硬性推销 2. grumpy: bad-tempered, angry 生气的 The old man is a grumpy elder. 这老人是个脾气坏的长者。 Don’t be so grumpy and cynical about it. 不要为此这么生气,这么愤世嫉俗。 3. elicit: call forth 引出，探出 In one hour he had elicited the truth. 不到一个小时, 他就查明了真相。 4. dismantling: the act of taking something apart 分 解
Unit Twenty-Two Trade Show Etiquette（会展礼仪）
Focal Points
1. How to create a good first impression in trade shows 2. Nonverbal communication in trade shows 3. Other considerations in trade show etiquette
3Joy商务礼仪共26页
Case Studies on Punctuality
Professor Nell enjoys teaching and invites his students to his home to celebrate the end of the semester with him and his wife. He asks them to come for dessert and coffee at 3:00 in the afternoon.
• Avoid physical contact in public • Queues • Avoid talking with strangers
Some tips for you
When having a rest………..
When finished …………..
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Tips for men
• Conservative dark suit, navy blue or medium to dark gray.
• Long sleeved blue or white shirt. • Black dress socks • Dark polished shoes and matching belt
At Meetings
• Schedule meetings in advance
• Business people in the U.K. value tradition, hard facts and statistics.
• Avoid flamboyant behavior
Tips and taboos to alert
礼仪祝词-PPT文档资料
• 今天，能有机会来到这所历史悠久、享有 盛誉的著名大学进行参观和演讲，我感到 十分高兴。 • Today, I’m very pleased to have the opportunity to visit this historic and prestigious university, and to give a speech.
• 3.我很荣幸地代表中国政府和人民向来自联合王 国的代表团表示热烈的欢迎。 • I have the honor to express this warm welcome on behalf of the Chinese Government and people to the delegation from the United Kingdom. • 4.我谨向各位表示最热烈的欢迎。 • I would like to extend my warmest welcome to all of you. • 5.我预祝大会圆满成功！ • I wish the conference a complete success!
我希望各位来宾能尽情品尝中国的传统佳 肴与美酒。请不要客气。 各位还将欣赏由本 公司一些才华横溢的青年员工所表演的中国 味纯正的文艺节目。今晚我们会过得非常愉 快。平日在公司上班时，我们中外职员几乎 没有时间坐下来交谈。我希望这次晚会可以 让我们有极好的机会，可以无所拘束地了解 彼此的情况，增进个人之间的友谊。 女士们，先生们，我再次感谢各位嘉宾的 光临。最后，我祝愿各位新年身体健康、万 事如意。
• 宣布……开幕 declare……open 值此之际 on the occasion of 借此机会 take this opportunity to 以……名义 in the name of 本着……精神 in the spirit of 代表 on the behalf of 由衷的谢意 heartfelt thanks
商务英语翻译3 礼仪祝辞
5.值此新总部大楼揭幕之际，我很高兴地对你们表示最热烈
的祝贺。 I am pleased to send my warmest congratulations to you on the inauguration of your new headquarters. 6.在这特殊的日子，向你致以新年的祝福，希望不久我们能 相聚在一起。 On this special day I send you New Year’s greetings and hope that some day soon we shall be together. 7.我谨向各位表示最热诚的欢迎。 I would like to extend my cordial welcome to all of you. 8.我们特别高兴有机会招待我们的英国贵宾。 It gives us a feeling of special joy to have the opportunity of entertaining our distinguished guests from the Great Britain.
Ceremonial Speech
Opening ceremony 开幕式 Closing ceremony 闭幕式 Forum 论坛 Summit 峰会 Goodwill visit 友好访问 Distinguished guest 贵宾 Host country 东道国 On the occasion of 值。。。之际 Take this opportunity to 借此机会
It’s my honor to offer a toast to our guests from China. On behalf of the American people, Laura and I welcome you to the United States. This is not only a state dinner; it’s like a family gathering. The most important ties between your country and mine go beyond economics and politics and geography. They are the ties of heritage, culture and family. This is true for millions of Chinese and American families, including my own. We have before us a great prospect, an era of prosperity in a hemisphere of liberty. Our cooperation is broad and unprecedented; our sense of trust is growing.
商务礼仪Professional_business_etiquette_training_PPT_022
• Take initiative and greet your client 争取主动
➢ Greeting 先打招呼
➢ The purpose of the client’s visit 了解客户拜访的目的
Receiving Clients at Your Office (II)
接待礼仪
• Your Client should be on your right 前为尊，右为大
2.Same sex generally do not hold hands 同性朋友不要牵手
3.Refrain from greetings that involve hugging 一般情况下问候时都不用拥抱
4.Escalator 乘坐扶手电梯时应靠右
5.Unreceptive to being touched 避免身体接触 保持身体距离
(2)Mr.Li
(1) “Miss Wang, I would like you to meet Mr. Li”
(2)
“王小姐，让我介绍李先生给你认识。”
(2) “Mr. Li, this is Miss Wang”
(3)
“李先生，这位是王小姐。”
(1)Miss Wang
(4) 先把年轻的介绍给年长的人 (5) 先把比较熟悉的人介绍给比较陌生的人
称呼你的员工，同事和上司
• In a group of outsiders, a boss should always acknowledge the presence of staff members and make sure that they’re introduced to the group.
• 介绍客户给内部同事时，要记得用正式的称谓。
➢ Greeting 先打招呼
➢ The purpose of the client’s visit 了解客户拜访的目的
Receiving Clients at Your Office (II)
接待礼仪
• Your Client should be on your right 前为尊，右为大
2.Same sex generally do not hold hands 同性朋友不要牵手
3.Refrain from greetings that involve hugging 一般情况下问候时都不用拥抱
4.Escalator 乘坐扶手电梯时应靠右
5.Unreceptive to being touched 避免身体接触 保持身体距离
(2)Mr.Li
(1) “Miss Wang, I would like you to meet Mr. Li”
(2)
“王小姐，让我介绍李先生给你认识。”
(2) “Mr. Li, this is Miss Wang”
(3)
“李先生，这位是王小姐。”
(1)Miss Wang
(4) 先把年轻的介绍给年长的人 (5) 先把比较熟悉的人介绍给比较陌生的人
称呼你的员工，同事和上司
• In a group of outsiders, a boss should always acknowledge the presence of staff members and make sure that they’re introduced to the group.
• 介绍客户给内部同事时，要记得用正式的称谓。
商务英语翻译3 礼仪祝辞24页PPT
谢谢！
36、自己的鞋子，弱。——拉罗什福科
xiexie! 38、我这个人走得很慢，但是我从不后退。——亚伯拉罕·林肯
39、勿问成功的秘诀为何，且尽全力做你应该做的事吧。——美华纳
40、学而不思则罔，思而不学则殆。——孔子
商务英语翻译3 礼仪祝辞
16、人民应该为法律而战斗，就像为 了城墙 而战斗 一样。 ——赫 拉克利 特 17、人类对于不公正的行为加以指责 ，并非 因为他 们愿意 做出这 种行为 ，而是 惟恐自 己会成 为这种 行为的 牺牲者 。—— 柏拉图 18、制定法律法令，就是为了不让强 者做什 么事都 横行霸 道。— —奥维 德 19、法律是社会的习惯和思想的结晶 。—— 托·伍·威尔逊 20、人们嘴上挂着的法律，其真实含 义是财 富。— —爱献 生
商务礼仪Bussiness etiquette(课堂PPT)
• We answer the phone when it rang two to three sound
• If we answer the phone as soon as it rongs,the other will fell we are very anxious
• If we answer the phone when it rongs six to seven sound,they fells not being taken seriously
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• Kinds • Approaches • Opportunity
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Kinds
The basic principle:
҅cater to his pleasure҆
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Approaches
Generally,the appropriate way is to present gifts face to face.
Bussiness etiquette
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∮Introduction etiquette ∮Handshake etiquette ∮Dress etiquette ∮Gift-presenting etiquette ∮Telephone etiquette
2
Introduction etiquette
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• Men’s dress • Women’s dress
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Men’s dress
• clean and tidy • standing very straight • shouldn’t take off coat • leather shoes match with business suit
• If we answer the phone as soon as it rongs,the other will fell we are very anxious
• If we answer the phone when it rongs six to seven sound,they fells not being taken seriously
24
• Kinds • Approaches • Opportunity
25
Kinds
The basic principle:
҅cater to his pleasure҆
26
Approaches
Generally,the appropriate way is to present gifts face to face.
Bussiness etiquette
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∮Introduction etiquette ∮Handshake etiquette ∮Dress etiquette ∮Gift-presenting etiquette ∮Telephone etiquette
2
Introduction etiquette
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• Men’s dress • Women’s dress
18
Men’s dress
• clean and tidy • standing very straight • shouldn’t take off coat • leather shoes match with business suit
高级职业英语-Lecture3致辞与祝贺信辞(1).ppt
Raise your glass of bubbly and ask everyone to join you in taking a sip. You’ve done your job—now relax, knowing that with just a few words, you’ve made a difference in the life of someone who matters to you.
Speeches/Toasts and Congratulations
Chinese Toasts:
经典的简约祝酒词 (仅供娱乐！）
人在江湖走，哪能不喝酒!
感情深，一口闷； 感情浅，舔一舔； 感情厚，喝不够； 感情薄，喝不着； 感情铁，喝出血。
一两二两漱漱口， 三两四两不算酒， 五两六两扶墙走， 七两八两还在吼。
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Speeches/Toasts and Congratulations
3.3. How to Write a Great Toast
Toasts are a public way of honoring a dinner guest, ceremony honoree
or party invitee.
--May you go on to even better things but never lose touch with us. --May we wish you the best of fortune as you move on to your next
challenge in the University of Life. --Here's to your future. We're all depending on you.
Speeches/Toasts and Congratulations
Chinese Toasts:
经典的简约祝酒词 (仅供娱乐！）
人在江湖走，哪能不喝酒!
感情深，一口闷； 感情浅，舔一舔； 感情厚，喝不够； 感情薄，喝不着； 感情铁，喝出血。
一两二两漱漱口， 三两四两不算酒， 五两六两扶墙走， 七两八两还在吼。
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Speeches/Toasts and Congratulations
3.3. How to Write a Great Toast
Toasts are a public way of honoring a dinner guest, ceremony honoree
or party invitee.
--May you go on to even better things but never lose touch with us. --May we wish you the best of fortune as you move on to your next
challenge in the University of Life. --Here's to your future. We're all depending on you.
商务礼仪演示文稿22页PPT
2.The one leading the way should walk side ahead(侧前方) the guest.
3.The one leading the way should side stand on the angle of 45 ,facing the guest.
4.When you swerve,you should tell the guest in advance.
How to stand？（For women）
➢If you stand like Picture1,which means you are reserved(拘谨).
The etiquette of western dish
The meaning of fork and knife. If you put the fork and knife on the plate unitedly,which means you want to end the meal.
Business etiquette
➢How to introduce ? ➢How to shake hands? ➢How to exchange business card? ➢How to lead the way? ➢The etiquette of western dish. ➢How to stand、sit、crouch?
5.But if the guest is familiar with the situation,you should walk behind the guest.
The etiquette of western dish
Different from Chinese dish,the aim of western dish is making friends.So the table seat should be arranged as follows.
3.The one leading the way should side stand on the angle of 45 ,facing the guest.
4.When you swerve,you should tell the guest in advance.
How to stand？（For women）
➢If you stand like Picture1,which means you are reserved(拘谨).
The etiquette of western dish
The meaning of fork and knife. If you put the fork and knife on the plate unitedly,which means you want to end the meal.
Business etiquette
➢How to introduce ? ➢How to shake hands? ➢How to exchange business card? ➢How to lead the way? ➢The etiquette of western dish. ➢How to stand、sit、crouch?
5.But if the guest is familiar with the situation,you should walk behind the guest.
The etiquette of western dish
Different from Chinese dish,the aim of western dish is making friends.So the table seat should be arranged as follows.