商务英语视听说PPT-Unit Three-On the Phone
unit 3 On the phone高职口语
-------Biblioteka Hi, I’d like to speak to the manager
• How many
do you make for one day?
• Have you received（接收） phone call from an unknown number? • What is your reaction （反应） (such as language use, tone) when talking with a stranger（陌生人） on the phone?
1. 这是XX打来的电话。
This is XX speaking/calling.
2.
我能和XX通话吗？
I’d like to speak/talk to XX May I speak/talk to XX?
3. 请稍等
Just a moment please/ hold on please
4. 晚点打来
• A: AD company. Can I help you? • B: Hi, this is Paul Green. I' d like to speak to the manager _____, Mr. Smith. moment • A: Sorry, Mr. Smith is not here at the_______. • B:Would you please ______tell me when he should be back? back 6 _______this O'clock • A: Perhaps he will not be ______until afternoon. Mr, Green, shall I have Mr Smith call _____ back you _____? later • B:No, thanks.I'll try again ____. leave message? • A:By the way,would you like to _____a called • B: No, just tell him I _____,please
商务英语视听说PPT-Unit Three-On the Phone
The correct order is ______________________________.
Dalian University of Foreign Languages
Listening Practice
Listen to the dialogue and complete the following message note. Then please exchange it with your neighbor.
1.
2. Just stay at home and get some rest. See you on Friday. Hello, Mr. Smith? Thank you. I will see you then. I am afraid I am going to be off sick today. I have got a bad cold. I hope you don’t mind. Yes. Who is calling? Hi, Mary. What is up? It’s Mary Murphy.
To:_______________ Date: 29th January
Time:10:00 a.m.
Message Note
From:________________________________________ Company :____________________________________ Telephone:_____________________________________ Message:_______________________________________ ________________________________________ ________________________________________ Taken by:________________________________________
国际商务交际 Unit 3
Beijing
of Beijing
March 30 11:00 a.m.
March 30 3:00 a.m.
2 hours ahead 6 hours behind
of Beijing
Beijing
Building your skills
Task 3 Different people have different objectives in a telephone call. Please f ind out the objectives of these people`s calls in the situations below. The f irst one is done for you as an example.
2. To arrange to get the rest of the delivery sent as soon as possible. 3. To complain about the poor service (possible). Situation 2
A user of HB printers, makes a call to HB customer helpline, as he keeps suffering from a problem of paper jams.
外研社新视野商务英语视听说_第四版__上__Unit_3_电子教案
教案课程名称课时班级专业教师系部教研室教材《新视野商务英语视听说(第四版)(上)》1Unit 3 On the PhoneLearning Objectives（教学目标）2Business Profile（内容概览）Tips and Techniques of TelephoningToday the Internet is the medium of choice when researching information or trying to track down products and services, but no matter how much information people can find on the Internet, sooner or later they will have to pick up a telephone to find answers to their very specific questions or arrange for the services they need.Whether calling government agencies, doctors’offices, specific service organisations, or insurance companies, more likely than not somewhere along the way people are going to have a frustrating experience. There are always stories about people who have been rude, people who don’t seem to care, people who don’t return phone calls, people who sound as if they come from Mars, people who sound like they want to help but just don’t have the answers we are looking for.No magic solutions exist that will eliminate all the difficulties in finding information, making appointments, or getting past the menu of options that so often greet us on the telephone these days, but there are “tricks of the trade” that people who do telephone research on a regular basis and those that provide telephone support can teach us.The following list of tips and techniques will help us find the information and resources needed in less time and with less frustration than we usually encounter. The Big Three1) Be prepared. Avoid starting the process when you’re rushed. Relax! Make sure you have a big pad of paper, a pen, a glass of water, and a reasonable amount of time.2) Don’t give up. You have the right to get information and respectful service. Be persistent and patient. Realise that sometimes it will take ten calls to find out what you want. No one person or organisation has all the answers.3) Try not to put people on the spot. It makes them defensive. Rather try to enlist their support. Remember, you usually catch more flies with honey than with vinegar. Before You Pick Up the Phone1) Review written material first, if at all possible. Underline key points, or names and phone numbers of people and organisations you think you’ll want to call.2) Make a list of questions for each encounter. Write them down.3) Be clear about what information you need. If you can’t explain what you want, how can someone else tell you where to find it?4) Establish a system for yourself: a check can mean you got through to the person,a minus can mean you are waiting for a call back and a star can mean you actually3resolved your problem.5) Create a notebook or other organiser in which to record your information. Don’t put it on little scraps of paper that can easily get lost. Try creating columns or headings at the top of the page: one for the name of the person, another for the name of the agency or company, another for the phone number, etc.6) “Psych” yourself to make the calls. Do a little role-playing first if it will help calm your jitters and put you in the right mood.7) Make calls when you’re at your best. Are you a morning person? If so, make your calls then. Know when you’re at your best and most alert. There’s no point in just getting started when you are already tired.Making Your CallsMany ways exist to coax the person on the other end of the telephone line into helping you. Here are a few of them:1) Be aware of the pitch of your voice. Try to make it lower. A voice in a high register apparently can be disturbing to many people.2) Be modest. Tell the person on the other end of the line that you’re an amateur, and that you hope they can give you some guidance. Enlist sympathy and thereby, help.3) Establish a relationship. If you’re calling someone you think you’ll need to call again, try to establish a relationship. Find out the person’s name and some personal things if at all possible. Next time you call you can reference them and you’ll truly have an ally.4) Avoid yes or no questions. They don’t open people up. Read the next two ques tions: “Do you know where I can find an accessible bus service?” With this wording, yes or no is the only answer. This following phrasing creates the possibility of dialogue “Where can I find information on an accessible bus service in our town?” The point is to always leave people room for suggesting possibilities.5) Be empathetic. “I realise it is late in the day and you must be tired, but I really need your help.”6) Make the person feel like your mentor. Complement helpfulness, even if you didn’t quite get what you needed. The next time you call people will be more likely to go out of their way to help you.7) Find out his/her schedule. If the person you want isn’t in, rather than just leaving a call back number, find out when he/she is expected. This shows you want to make things easier—and you might be surprised to learn the person just left for a two-week vacation. If you hadn’t asked, the information might not have been offered. If you are transferred to voice mail, leave a short but specific message. It can eliminate the game of “telephone tag”.8) Be polite, but don’t allow yourself to be brushed off. You have a right to information, especially from public agencies. If you’ve really tried to get help but are constantly meeting roadblocks, ask to speak to a supervisor.9) Always get the name of the person you are speaking to. It’s helpful when you4get conflicting information and you can say, “But so-and-so in the department of such-and such said.” Also knowing the person’s name shows you really listened and puts you in control.10) Remember we still don’t have videophones. You can cultivate any persona you wish. One day try making calls while wearing business clothes. Does it make you feel more in control, more authoritative? Another day wear comfortable jeans and a T-shirt— any difference? Whatever works for you, whatever makes you comfortable and gets results, is the right approach.5Language Expansion（语言扩充）How to answer and speak on the phoneTypes of callA local callA long distance callAn international callCellphone/mobile phone/screen phoneAnswering the phoneGood morning. This is Lenova. How may I help you?Who’s calling/speaking, please?Excuse me, who is that?Can you spell your name, please?Where are you calling from?Introducing yourselfGood morning. This is Ken Palmer from General Motors.This is Ken.Ken speaking.This is Paul Smith speaking.Hello, this is Paul Smith from Sparkle International.Geoffrey Sellers here.Asking for someonePlease, could you connect me with the Export Department?Hello, is Jack in the office?Hello, is that 564 446?Hello, is that you, Mr. Mutter?Putting someone on holdJust a moment, please.Could you hold the line, please?Hold on, please. I’ll connect you.Hang on for a minute, I’ll put you through.The person wanted is not available.I’m afraid Mr. Mandel is not available at the moment.I’m afraid Mr. Andrew is out at the moment.I’m afraid Miss Liu isn’t in today.Mr. Wang is away in Hawaii for an international exhibition.I’m sorry. He’s in a meeting at the moment.6Taking a messageCan I take a message?Would you like to leave a message?Can I give him/her a message?I’ll tell Mr. Jones that you called.I’ll ask him/her to call you as soon as possible.Ringing offThank you for ringing.I look forward to meeting you/hearing from you soon.I think that’s all, bye then.ProblemsI’ve tried to get through several times but it’s always engaged.Could you spell that, please?Sorry, we were cut off.7Teaching Tips（教学步骤）Pre-viewingTeaching tips:●Divide the class into pairs and instruct the Ss to list the key information that needs to be covered in a message.●Invite a few Ss to report the information they have figured out.●Make comments and corrections if necessary.Post-viewing●Divide the class into pairs and allocate roles.●Have the Ss role-play the telephone dialogue, referring to the outline.●Invite a few Ss to present their dialogues in class.●Invite other Ss to comment on their performance.Pre-viewing●Ask Ss to brainstorm the difficulties in making phone calls from their past experiences.●Get Ss share their experiences in pairs and note down the difficulties.●Ask a few Ss to report the difficulties they’ve met.●Compare Ss’ answers and fi nd out some common diffi culties. List them on the board.Post-viewing●Divide the Ss into pairs and ask Ss to get the roles.●Get the Ss to develop the dialogue according to the situation.●Have two or three pairs act out their dialogue in class.●Ask other Ss to make comments on their performance from the perspective of content, language, coherence, etc.8Text Bank（扩展阅读）How to Make an International Phone Call When you want to make a phone call to another country, you first need to dial the international call prefix, also known as the international direct dialing (IDD) code or the exit code, of the country you are calling from (e.g. if you are calling from China, the prefix is 00). Next, enter the code of the country you are calling (e.g. the country code of the U.S.A. is 1, while that of China is 86). After that, dial the area code (or city code) of where the person lives. Lastly, enter the person’s or business’s local phone number.Discussion:1. Do you have any friends or relatives abroad? Do you often call them?2. If you have a friend who lives in London and his home phone number is 0207 466 6889, how would you make a phone call to him? Follow the instructions given in the above article and write down all the numbers you need to dial.9补充教学资源Video 1Leaving a messageReceptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England.Receptionist: Yes, Mr. Schulz. Who do you want to speak to?Mr. Schulz: I’d like to speak to Mr. Matthews.Receptionist: Fine. Hold the line, please. I’m connecting you now. (Connected)Miss Perez: Hello. Mr. Matthews’ office. W ho’s calling please?Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss Perez: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He’ll be back on Friday afternoon. Is it urgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Miss Perez: Sure. It’s very kind of you to say so. Can we expect an order from you?Mr. Schulz: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?10Mr. Schulz: One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.Miss Perez: No problem. I’ll give him the message.Mr. Schulz: Thanks.Miss Perez: You’re welcome. Goodbye.Video 2It’s so hard to connect youFirst attemptReceptionist: Good afternoon, this is DNM. How can I help you?Ms. Mandel: Good afternoon. I’d like to speak to Mr. Miller, please.Receptionist: Mr. Miller? Hold on, please. I’ll connect you.(Connected)Leo Miller: Mr. Miller speaking. Who’s calling please?Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?Leo Miller: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?Leo Miller: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.Ms. Mandel: Oh, OK. It doesn’t matter. I’ll call back to the receptionist. Thank you, anyway.Second attemptReceptionist: Good afternoon. How can I help you?11Ms. Mandel: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.Receptionist: Oh, there are two Mr. Millers in our company. I’m very sorry I didn’t notice that. I’ll put you through right now. Please wait a minute.Ms. Mandel: OK. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently.Can you help?Receptionist: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!Henry Miller: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’m calling you about...12。
Unit 3 On the Phone
•
Telephone calls are often the first point of contact a customer or client will have with a company, so it is very important that you make a good impression when you’re answering the phone. • Obviously in specific telephone-related jobs, you’re going to need to adopt different styles and techniques in order to be successful.
*Asking the caller to identify himself or herself Is that Mary speaking? May I know who’s calling please? Who’s that?/Who’s calling, please? 询问对方是谁时，不可用 “Who are you?”或 “Are you …?”，而要用 “Who’s that?”或 “Is that …?” *Identifying yourself This is Alice Jones (speaking/from ABC). 回答对方提问或要自我介绍，表示“我是…”时， 不用“I’m…”，而用“This is…”或“It’s…”。
Exercise: Making an Appointment • speaking • It’s • afraid • pen handy • moment • Would you mind • as in Bravo • Thanks for
Unit 3 On the Phone.ppt
• 7) interruptions • 8) strong accent • 9) you sound polite and agreeable • 10)the optional choice method • 11)lengthy calls • 12) smile while you are talking
• Message 1) : Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?
• Message 2): Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.
• IV. Ask the other person to repeat what you are saying in their own words.
• V. Stick to the subject and do not allow the conversation to drag out with meaningless chatter.
• Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It urgent.
• Taken by: Roy
Unit3OnthePhone
Unit3OnthePhoneUnit 3 On the PhoneWeek 1&2 Class Hour 10Teaching Content Part 1 Warm-up (Background information and discussion)Part 2 Listening and Speaking (New words, Task 1 and Task 2) Part 3 Language Focus (Useful expressions and follow-up practice) Part 4 Viewing and Speaking (Video 1,Video 2 and Post-viewing) Part 5 Research and Presentation ( Student Presentation and review)Teaching Form 课堂指导+ 学习实践+学生讨论Objectives &Aims After completing this lesson, students should be able to: Answer the phone;Ask to be connected;Put someone through;Leave message;Deal with problems by telephone.Requirements for studentsTo get familiar with the useful expressions and patterns in the unit Practice the useful expressions and make up proper dialoguesTo understand the main idea of the passages and dialogues and complete the relevant exercisesFocusUseful expressions and patterns and listening strategy Difficulties: practice expressions and patterns and make up proper dialoguesTeaching Method Interactive teaching methodTeachers' guidance in English listening skills Students' exercise to train their listening abilityTeaching Media Multi-media learningPart 1 Warm-up1.Discuss in groups. What advice would you like to give on making proper business phone calls?2.Listen to a talk introducing important tips on making business calls and fill in the blanks.2.Background informationThe big three1) Be prepared. Avoid starting the process when you’re rushed. Relax! Make sure you have a big pad of paper, a pen, a glass of water, and a reasonable amount of time.2) Don’t give up. You have the right to get information and respectful service. Be persistent and patient. Realize that sometimes it will take ten calls to find out what you want. No one person or organization has all the answers.3) Try not to put people on the spot. It makes them defensive. Rather try to enlist their support. Remember, you usually catch more flies with honey than with vinegar. Making your calls Many ways exist to coax the person on the other end of the telephone line into helping you. Here are a few of them.1) Be aware of the pitch of your voice.2) Be modest3) Establish a relationship4) Avoid yes or no questions5) Be empathetic6) Make the person feel like your mentor.7) Find out his/her schedule.8) Be polite, but don’t allow yourself to be brushed off.9) Always get the name of the person you are speaking to.10) Remember we still don’t have videophones.Part 2 Listening and SpeakingTask 1Make a call1.New words2.Listen to a telephone dialog and decide whether the following statements are true or false.Task 2 Leave a message1.New words2.Listen to a telephone dialog and fill in the message note3.Role-play in pairs according to situation below.Part 3 Language Focus1. Language expansion: Know how to make a phone call. Types of callsA local callA long distance callAn international callCellphone/mobile phone/ screen phoneAnswering the phoneGood morning. Th is is Lenova. How may I help you. Who’s calling/speaking, please?Can you spell your name, please?Introducing yourselfGood morning. This is Ken Palmer from General Motors. This is Paul Smith speaking.Asking for someonePlease, could you connect me with the Export Department? Hello, is Jack in the office?Hello, is that you, Mr. Mutter?Taking a messageCan I take a message?Would you like to leave a message?Can I give him/her a message?I’ll ask him/her to call you as soon as possible.Ring offThank you for ringing.I look forward to meeting you/hearing from you soon. ProblemsI’ve tried to get through several times but it’s always engaged. Could you spell that, please?Sorry, we were cut off.I will look up the number in the directory.Please replace the handset/receiver and try again.Reasons for callingI’m phoning because I am ill.I’m calling about the house for sale.My call is in reference to your stand at the Guangzhou Fair. RequestingCould you please repeat the number?I didn’t catch your name. Would you please spell it?2. Role-play in pairs according to the situation below.Part 4 Viewing and SpeakingVideo 1 Leave a message1.New words2.Work in groups. Discuss: How do you leave a message when the person you want to speak to is not available?3.Look at the following pictures to have a rough idea of the video.4.Watch the video and decide whether the following statements are true or false5.Watch the video again and note down the three messages Mr. Schulz leaves..6. Post-viewing: read the following outline showing how to leave a message. Refer to the above outline, role-play in pairs according to the situation below.Video 2 You are hard to get hold of!1.New words2.Discuss in pairs. What difficulties are you likely to meet when you make a phone call?3.Look at the pictures to have a rough idea of the video.4.Watch the video and make the best choice for each statement.5.Watch the video again and make a note of the polite expressions that are used during the phone call.6.Post-viewing: read the following outline which shows the six steps of making a sales call.Part 5 Research and Presentation1)Read the following outline which shows the six steps of making a sales call.2)Refer to the above outline, role-play in pairs according to the situation below.。
英语视听说—第三单元.ppt
• Max: I don’t know , Anne . According to the law , women have the same opportunities in education and employment . You’ve got your careers , just like men ; you can get married or don’t get married if you want to . If you ask me , you’ve got the best of both worlds .
United 3 Gender Differences
Part one why don’t We Think Alike？
• Max: Oh, what is your tactic? What ‘s your approach to getting a job here?
• Anne: Well , you know ,I really think a lot of people are using the Internet now to find a job. I think it’s a good way. But I think that getting a personal touch is a little better . Maybe you’ll leave a bigger impression on…
商务英语视听说-国家精品课程课件PPT
商务英语视听说
U1
Part I
Warm-up
Brainstorm What is your first consideration when you are looking for a job?
It can bring your ability and potential into full
3
4 5
Language Focus
Viewing and Speaking
Case Analysis
Foreign Languages College Hunan International Economics University
Business English: Viewing, Listening & Speaking
Foreign Languages College Hunan International Economics University
Business English: Viewing, Listening & Speaking
商务英语视听说
U1
How to succeed in your job interview
Sample 1
Foreign Languages College Hunan International Economics University
Business English: Viewing, Listening & Speaking
商务英语视听说
U1
I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and checkout service to guests, answering phone calls, taking and passing on massages to guests. I find that if I can make the guests happy, I will be very happy, too.
新视野商务英语视听说(下) U3
Follow-up Practice
2. Work in pairs. Listen again and discuss with your partner what would concern you most if you were buying products from a farm.
Pre-viewing
10%
shipment
US$7,850
Script
Enquiring about price Jacques: Good morning, is that Rocky speaking? Rocky: Morning, this is Rocky. Is that Jacques? Jacques: Yes. Rocky: Nice talking to you again. How’s the weather in your part of the world? Jacques: Terrific. Sunny, 28°C, light breeze... Rocky: Stop! I can’t take any more. It’s snowing here! So, what can I do for you, Jacques? Jacques: I need a couple of your Q2000 speedboats to rent to my guests. Can you give me a quote? Rocky: Let’s see... Uh, the list price is US$6,500. You’re a valued customer, so I’ll give you a 10% discount. Jacques: That’s very reasonable. Do you have them in stock?
新职业英语1 视听说 课件 ppt unit 3
Listening 1-Task 1
Ⅱ Extensive Listening Bill Smith invites Susan Jones to attend a dinner party. Listen to the conversation and decide whether the following statements are true or false. Then write down the key words to support your answers. 1. Susan is in China to visit Bill’s company. ☐True ☐False
Listening 1-Task 1
New Words & Expressions informal a. 非正式的；日常使用的 I meant it to be an informal discussion, but it didn’t turn out as I intended. 我本想随便商量一下，结果事与愿违。 economic a. 经济学的；经济的 the government’s economic policy 政府的经济政策 forum n. 论坛；讨论会 The letters page serves as a useful forum for the exchange of readers’ views. 读者来信版是读者们交换意见的有益园地。 get-together n. 聚会 We’re having a little get-together to celebrate David’s promotion. 我们为戴维的晋升开一个小型庆祝会。 pick sb. up 接人 I’ll pick you up at 7 o’clock. 7点钟我开车来接你。
Unit-3 唐-On-the-Phone
• 1. How to make a business phone call in English successfully?
Unit 3
On the Phone
3.1 Types of phone call
• Local calls • Intercom calls • Long distance/trunk calls
person-to-person call 叫人电话 station-to-station call 叫号电话 collect call / reverse call 对方付费电话 international trunk call International Direct Dialing System(IDD) e.g. 00 1 415 6666526
• Things you must keep in mind when making a business call in English: • It is important to use the right level of formality. If you are too formal, then the person might find it difficult to feel comfortable. when she/he talks to you. Then again, if you are too informal, the person could think that you are rude. • It is important to show politeness. • Always use please and thank you or thanks very much whenever you ask for, or receive, help or information. Use words like would, could, may, please, etc. to show politeness.
英语视听说—第三单元PPT幻灯片
2
• Anne: Uh , not so good . I’ve been busy all week, but I haven’t found anything yet . I don’t know . You know , we talk about how liberated we are , but in fact I think women are still discriminated against all the time .
3
• You know, when it comes to toys, a little girl will set up her spoons, plastic cups and saucers at a table, while her brother assembles his Legos into a gun and ambushes the party. And them, later, when they are adults, we know when driving and not knowing the direction, a woman will stop to ask directions or read her map, while men usually just charge ahead. They don’t ask for directions. They don’t read a map, and they often get loቤተ መጻሕፍቲ ባይዱt.
• Max: I don’t know , Anne . According to the law , women have the same opportunities in education and employment . You’ve got your careers , just like men ; you can get married or don’t get married if you want to . If you ask me , you’ve got the best of both worlds .
英语视听说—第三单元.ppt
United 3 Gender Differences
Part one why don’t We Think Alike？
• Max: Oh, what is your tactic? What ‘s your approach to getting a job here?
• Anne: Well , you know ,I really think a lot of people are using the Internet now to find a job. I think it’s a good way. But I think that getting a personal touch is a little better . Maybe you’ll leave a bigger impression on…
• Max: Yes, well, but the truth is that some scientists and researchers feel that the brains as well as the behaviors of men and women are different. In everyday life, it seems the sexes act, react and perform differently.
《新视野商务英语视听说》unit 3 On the Phone
(1) Singapore (2) He has just left for a workshop. (3) In half an hour.
(4) 13466386913
Oral practice
Work in pairs to make dialogues about calling.
Part Ⅲ Language Focus A
Note
How to make an international phone call 用座机：00+国家代码+ 区号+号码
（或+手机号码） 0044 1337 123 456 long-distance call from outside UK 中国：86； 美国：1； 英国：44； 泰国：66
but the price is too high, they need a negotiation on it.
Message 3 Inform Mr. Schulz won’t arrive at our company that early this
Saturday because of the rail stike.
the correct words from the list to fill in the blanks.
Key:
advance;
documents;
Schedule;
distractions;
pretend;
interrupting;
clearly;
argue;
polite;
lengthy
misunderstood;
How to answer and speak on the phone (1) Answering the phone Asking for someone Putting someone on hold The person wanted is not available Ring off
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Know the purpose of your call in ________. Make sure you have all the ________ you’ll need before you dial. _________a specific time for calls. Get rid of all _________: turn off the radio, television, etc. Listen carefully and confirm that you have understood each point. Don’t ________you
Dalian University of Foreign Languages
Listening Practice
Listen to the dialogue and complete the following message note. Then please exchange it with your neighbor.
got a bad cold. I hope you don’t mind. 5. Yes. Who is calling? 6. Hi, Mary. What is up? 7. It’s Mary Murphy.
The correct order is ______________________________.
Learning Objectives
After completing this unit, students should be able to: Answer the phone Ask to be connected Leave messages Deal with problems by telephone
To:_______________
Date: 29th January
Time:10:00 a.m.
Message Note
From:________Fra bibliotek_______________________________
Company :____________________________________
1. Of course not. Just stay at home and get some rest. See you on Friday.
2. Hello, Mr. Smith? 3. Thank you. I will see you then. 4. I am afraid I am going to be off sick today. I have
Dalian University of Foreign Languages
商务英语视听说-3
Unit Three: On the Phone
Learning Objectives Mini Lecture Video On Assignment
Follow-up and Evaluation
Dalian University of Foreign Languages
Don’t ______! Whenever possible, use the optional choice method. Make sure you sound _________ and agreeable. Make sure your call is brief. Try to avoid_______calls. Don’t try to be funny_________you may be __________. Smile while you are talking. Your listener can “________” your smile.
Dalian University of Foreign Languages
Warm-up
Work in pairs. There are twelve telephone tips. Choose the correct words from the list to fill in the blanks.
have understood when you haven’t. Let others speak and try to avoid _________ Speak slowly and _______; try to avoid speaking with a strong accent.
Taken by:________________________________________
Dalian University of Foreign Languages
Video 1
Watch the video. Stop the video when Mr.Schulz states the message and write it down.
Dalian University of Foreign Languages
Listening Practice
Put the following telephone dialogue into the right order, then listen to the dialogue and check your answer with your neighbor.
Telephone:_____________________________________
Message:_______________________________________
________________________________________
________________________________________