人力资源岗位职责分析

• “Search out feedback from the manager/VP, but drive the process yourself.”
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Strategies
• Filter out bad ideas and prioritize good ones.
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As a CTL, your objectives are twofold:
Help Your VP Win
and
CTL Objectives
Make Your VP Redundant
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• Understanding the CTL’s Role • Key Success Factors • Taking a Proactive Approach • Key Takeaways
answer/implications • Overall cause at client • Exceptional (up or down)
performance issues
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Βιβλιοθήκη Baidu
Mutual Dependence
The relationship between a VP and a CTL is one of mutual dependence.
Strategies
• Don’t try to do all the work yourself.
Comments from VPs
• “Caseteam leaders on the edge of promotion try too hard to demonstrate they don’t need help.”
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Find the Right Role for the VP (2 of 2)
Strategies
Comments from VPs
• Leverage the VP’s expertise.
• “Define my role. You can’t do everything yourself. Part of the CTLs job is to figure out how to get maximum effectiveness out of the resources to crack the case.”
CTL Role • Top of analytic pyramid • Overall answer/implications;
assigning work • Day-to-day client issues • Day-to-day PD
VP Role
• Top of client pyramid • Overall
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Drive the Value Addition (1 of 2)
The best way for a caseteam leader to control a case is to drive the value addition process.
Strategies • Think about the big picture.
Drive the Value Addition (2 of 2)
Comments from VPs • “When given an assignment, CTLs mistakenly
take it as a commandment, instead of asking, ‘How does it add value?’ or ‘Why are we doing this?’”
challenging work • Trust, honesty, and open
communication
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Mutual Success
The CTL’s success will depend in part on his/her VP’s success.
• Your VP must succeed if you are to succeed • Your VP will want you to succeed (as long as you want him/her to
• “If I write the workplan, it’s bound to be more robust and cover non-critical path issues, because I won’t put the thought into focusing it.”
• “Caseteam leaders seem to think that I have all the answers. I’d like them to come to me and tell me what should be done.”
Managing Upward
Author: Jacintha Peeris Contributor: Dianna Magnani
• Understanding the CTL’s Role • Key Success Factors • Taking a Proactive Approach • Key Takeaways
succeed) • Your current VP has more input into your career than anyone else
(more than you last VP, the senior management of the firm, the client, and former or current team members)
• “Caseteam leaders say ‘yes’ to everything, even stupid ‘creative’ ideas.”
• “The CTL needs to keep in mind what’s possible. If I ask for too much, he/she should be creative in prioritizing and redefining work to get to the answer efficiently.”
• “CTLs do workplans well, but I can add value with the ultimate outputs (what we want the client to do).”
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Collaborate
Caseteam leaders should work with VPs to improve their teams’ output.
communication
• Feedback and coaching • Information on the client
and the industry • Priorities • Resources • Influence with client and
within Bain • Increasing responsibilities,
Strategies • Be open to ideas.
• Put yourself in your VP’s shoes.
Comments from VPs
• “Offer a point of view but be a ‘sponge’ for coaching… Put forth your perspective (it’s important since you’ve had more time with the data and are presumably closer to the issues), but then accept input… Do not unfailingly defend your point of view - put it our there and then collaborate with your boss to optimize… Assume that your work will be improved, if it isn’t you’re not collaborating.”
• “Don’t knowingly over commit - you are in a better position to assess what is doable.”
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Find the Right Role for the VP (1 of 2)
As the driver of the value addition process, the caseteam leader is in a good position to suggest an appropriate role for the VP.
Agenda
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Key Success Factors
VPs cite four key success factors for managing upward.
• Assume full responsibility for driving the value addition process • Find the right role for the VP • Collaborate with the VP to improve the output • Communicate progress and issues in a clear and structured way
• Develop a hypothesis and a workplan to test it. Don’t expect (or let) the VP do it.
Comments from VPs
• “I don’t expect my team leaders to be out ahead of me in terms of intellectual leadership, yet I do want them to continuously identify the broad set of issues to be addressed and explicitly test their importance.”
• “CTLs consistently don’t consider how to use and leverage me, particularly in handling clients and reviewing material. I might not help with detailed analysis, but I know the overall client situation.”
• “CTLs, driven by promotion angst, over-assume what their job is. They try to make everyone redundant.”
• “You’ll get no credit for trying to be a hero and doing it all yourself…find the right ways to fully involve your boss on the most important issues… collaboration will optimize the end product for everyone.”
What Your Supervisor Needs from You What You Need from Your Supervisor
• Information • Analysis/output • Insights • Proactive approach to
work • Commitment • Dependability • Trust, honesty, and open
Agenda
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CTL vs. VP Role
The CTL’s job is to run the case on a day-to-day basis. The VP’s job is to guide the overall relationship with the client and to step in at critical times to ensure the client’s success.