管理学第十版C1习题与答案

1.Management affects employee morale but not a company’s financialperformance.(False)2.In order to be considered a manager, an individual must coordinate thework of others.(True)3.Effectiveness refers to the relationship between inputs and outputs. (False)4.Effectiveness is concerned with the means of getting things done, whileefficiency is concerned with the attainment of organizational goals. (False; p. 7)5.Efficiency is often referred to as “doing things right.”(True)6.The four contemporary functions of management are planning, organizing,leading, and controlling.(True)7.The roles of figurehead, leader, and liaison are all interpersonalroles.(True; p. 9)8.Determining who reports to whom is part of the controlling functionof management.(False; Organizing,9.Directing and motivating are part of the controlling function ofmanagement.(False;p. 8)10.Katz found that managers needed three essential skills: technical,human, and informational.(False; p. 11)11.Technical skills become less important as a manager moves into higherlevels of management.(True)12.A distinct purpose is important in defining an organization. (True)1.Someone who works with and through other people by coordinating theirwork activities in order to accomplish organizational goals is ___________.a.an assembly line workerb. a laborerc. a managerd. a salesperson(c)2.Which of the following types of managers is responsible for makingorganization-wide decisions and establishing the plans and goals that affect the entire organizationa.first-line managersb.top managersc.production managersd.research managers(b)3.The lowest level of management is ______________.a. a non-managerial employeeb. a department of research managerc. a vice presidentd. a first-line manager(d)4.The distinction between a managerial position and a nonmanagerialposition is _______________.a.planning the work of othersb.coordinating the work of othersc.controlling the work of othersanizing the work of others(b, Page 5)5.Wasting resources is considered to be an example of managerial_____________.a.efficiencyb.effectivenessc.inefficiencyd.ineffectiveness(c)6.Efficiency refers to _____________.a.the relationship between inputs and outputsthe additive relationship(加性关系) between costs and benefitsb.the exponential(指数关系) nature of costs and outputsc.increasing outputs regardless of cost(a; p. 7)7.An automobile manufacturer that increased the total number of carsproduced at the same cost, but with many defects, would be _____________.a.efficient and effectiveb.increasing efficiencyc.increasing effectivenessd.concerned with inputs(b; difficult)8.Today, the basic management functions are considered to be______________.a.planning, coordinating, staffing, and directingb.planning, organizing, leading, and directingmanding, organizing, leading, and staffingd.planning, organizing, leading, and controlling(d)9.Which of the following management functions from the mid-1950s is nolonger included in the basic functions of managementmandingb.staffingc.leadingd.controlling(b; p. 8)10.A manager resolving conflict among organizational members isperforming what functiona.controllingmandingc.directingd.leading(d; moderate; p. 8)11.The process of monitoring, comparing, and correcting is called_____________.a.controllingb.coordinatingc.leadinganizing(a)12.Acc ording to Mintzberg’s management roles, the _____________ rolesare those that involve people and other duties that are ceremonial and symbolic in nature.rmationalb.interpersonalc.technicald.decisional (b; p. 9)13.A human resource manager attending a local Society for Human ResourceManagement meeting would be functioning in which rolermationalb.leaderc.liaisond.disseminator(c; moderate; p. 9)14.A finance manager who reads the Wall Street Journal on a regular basiswould be performing which rolea.figureheadb.monitorc.disseminatord.interpersonal(b)15.The ability to work well with other people, both individually and ina group, requires ________________.a.technical skillsb.assessment skillsc.planning skillsd.human skills(d)16.One of the common characteristics of all organizations is_____________, which clarifies members’ work relationships.a.its peopleb.its goalsc.its deliberate structured.its purpose(c)17.A deliberate arrangement of people to accomplish some specific purposeis _____________.a. a structure.b. a process.c.an organization.d.an assembly operation(c)18.Universality of management means that _____________a.all managers in all organizations perform the four managementfunctionsb.all managers in all organizations can perform their job the samewayc.all organizations can hire any manager to perform the managementjobsd.any manager can work in any organization and perform any managementjob(a，P15)19.A primary responsibility of managers is creating a work environmentthat _______________.a.is safe and well litb.is clean and organizedc.allows employees to do their work to the best of their abilityd.provides excellent customer service(c)。