五星酒店常用英语

Front desk:

Management管理administration经营market price市场价casher’s desk兑换处registration desk入宿登记处accounting desk帐务处luggage rack 行李架lobby大堂check-out time退房时间identification card身份证voucher 证件rate of exchange兑换率price list价目表conversion rate换算率cheque支票charge收费sign签字visit card名片interest利息bill账单reservation预订change money换钱reception desk 接待处procedure手续reservation desk 预订处information desk问讯处luggage office行李房luggage label行李标签…per thousand千分之……per cent 百分之…overbooking超额订房spare多余的pay for付款Reasonable合理的postpone延期Cash兑换cancel取消Keep保留Bank draft 汇票travelled cheque旅行支票note纸币Accept接受fill填写deposit押金Procedure fee手续费Fill in the form填表

HSKP:

Escalator自动楼梯elevator, lift电梯Bookshelf书架plug插头Ground floor底层一楼drawer抽屉Cabinet橱柜hanger挂钩Switch开关spring弹簧Curtain窗帘tip小费Venetian blind百叶窗帘cushion靠垫;垫子Wastebasket字纸篓socket插座;插口tea trolley活动茶几sitting room起居室night table床头柜floor楼层;地板carpentry (总称)木器folding screen屏风tea table茶几wall plate壁上挂盘bedclothes床上用品quilt被子Chinese painting国画mattress床垫thermos热水器form表格transformer变压器voltage电压coin硬币Telephone:

operator电话员bosom phone内部电话special line专线dial a number拨号码hold the line别挂电话city phone市话Can’t put somebody through 接不通ordinary telegram普通电报telephone number电话号码replace the phone挂上电话line please请接外线the line is busy(engaged)占线send telegram(cable)发电报long distance长途电话telephone directory电话薄call somebody up打电话给某人can’t hear somebody听不见can’t get through 打不通inland telegram 国内电报ordinary mail平信switchboard交换台central exchange 电话总局The connection is bad 听不清Express telegram加急电报Special dispatch专电Registered fee 挂号邮资Postcard明信片Code区号

Daily Service:

1. - (Knocking at the door. 敲门）

-May I come in? 我可以进来吗？

-Come in, please.请进。/ -Please don’t come in.请不要进来。/ -Just a moment (a minute), please. 请稍等一下。

-I’m sorry to disturb you. May I clean the room, sir? 对不起打扰您了，我来打扫一下房间好吗？

-All right. Come in, please. 好的，请进来。/-Please clean it when I am out. 我马上要出去，请等一会儿再打扫。

2. -May I change the water of the thermos now? 我现在可以换水吗？

-Yes，please. 请换吧。

3. -Some of my friends will come and see me this afternoon. Will you please give me some more hot bottles and tea cups? 下午我有几位朋友来访，请给加些热水瓶和茶杯。

-Well，we’ll send tea into the room when the visitors come. 好，客人来访我们会端茶进来的。-By the way, is there any mail for me? 顺便问一下，有我的邮件吗？

-No. If there is, I’ll give it to you in time. 没有。如果有的话，我会及时给您送来的。

4. -Why did you come in without my permission? 你为什么没经我允许就进来了？

-It’s my negligence. I beg your pardon. 我疏忽了，请您原谅。

-I come and make the bed. Shall I do it now or later? 我来做夜床，您看是现在做还是等会儿做？

-Since you have come, you may do it now. 既然来了，现在就做吧。

5. -Here’s your laundry. You’d better check it. 衣服洗好了，请您过目。

-I am collecting the fee of the long distance call. 我来收长途电话费。

-This is the bill for the room rent of half a day. 这是补半天房金的帐单。

6. -Here’s a telegram for you. 这儿有一封您的电报。

-Why is it unsealed？它怎么被拆开了？

-Because there is no name of the receiver on the envelope, therefore the clerk unsealed it in order to find out the name of the receiver. 因为电报封面没有收报人姓名，服务台为了查对姓名而打开的。

7. -Have you lost anything today, sir? 先生，您今天丢过什么东西吗？

-Yes，a wallet. I’m looking for it now. 丢了一只皮夹子，我正在找呢。

-What is there in the wallet? 皮夹子里有些什么？

-My daughter’s photo and some money. 有一张我女儿的照片，还有一些钱。