8D Work instruction

工程零件號碼
Complaint Received By:FU WANGEngineeringperson that first received the complaint from the customer.
投訴接受由來:第一位富弘工程人員接收此投訴
Telephone:Telephone number of theFU WANGEngineering person that first received the complaint.
D3c.確認:在牽制和臨時糾正行動的結果在XX表格中確認行動的執行是有效的.
意見:記錄任何有可能的相關附加說明給問題改善小組
D1Team:Identify the Team Members, Customer Contact, Champion. Check for cross-functional team representation and expertise. The Champion should typically be the process owner/area manager of where the problem appears to have originated.
在繼續生產時必須鑒別和執行短期(或臨時)糾正行動來保証客戶接受不合格品.將廠內損失減到最少.
Document a temporary work instruction that describes the interim corrective actions. Instructions should include the method of identifying parts to certify that they have been through interim corrective action and the disposition (e.g., scrap, rework, return to vendor, etc.) of any nonconforming material.
Telephone:電話
Fax:傳真
Email:電郵
Customer:OEM or Internal Customer
客戶:OEM或國內客戶
Location:地點
Customer Part No.:客戶零件號碼
Engineering Plant:
Operations Unit:操作單位
Engineering Part No.:
D0Customer Reported Problem:Problem details as reported by the customer. Also note if the complaint was received by phone, fax, email, mail or some other form.
哪里:出現物體的地方?地理位置的問題?(例如:廠內,運輸中,哪台机器/?
When:When was the problem first discovered? When else is it seen? When is it seen in process cycle?
何時:第一次發現問題的時間?在哪個時候看見其它的東西?在哪個時候的過程見到的?
D3a牽制行動:
在現有的存貨去鑒別和馬上執行牽制行動作出保障客戶用上任何不合格品.(例如:客戶存貨,運輸途中,庫存,備貨,生產地方(過程中),翻修區,入貨,供應商設備,等等)
Record Date
驗証日期
記錄日期
Document a temporary work instruction that describes the containment actions. Instructions should include the method of identifying parts to certify that they have been through containment and the disposition (e.g., scrap, rework, return to vendor, etc.) of any nonconforming material found.
Verification:Verify containment actions taken will isolate the problem from the customer.
驗証:驗証所作出的牽制行動已經隔離了客戶的問題,.
D3b. Interim Corrective Action(s):臨時性糾正行動
臨時性的作業指導書來描述牽制性行動.指導書必須包括鑒別零件方法來保証收到牽制和部署.
(例如:余料,翻工,退貨,等等)之不合格物料的出現.
Record Date
Initiate and record containment results on a Containment Report.
在牽制報告上記錄開始和牽制結果(成效).
當問題一旦揭露,要不斷問“為什么”直至達到一個產生效果的水平.發起一個行動計劃摘要.不斷地更新在問題解決過(也就是:行動,時間和責任.)
D3a.Containment Action(s):
Identify and immediately implement containment actions on existing stock to protect the customer from utilizing any nonconforming stock (e.g., customer stock, in-transit, warehouses, finished stores, production areas (in-process), rework areas, incoming stores, supplier facility, etc.).
Record Date
D3c.Validation:Validate actions implemented are effective by recording Containment and Interim Corrective Actions with their results on a Paynter Chart. Confirm Customer Satisfaction and document the customer confirmation on the Paynter Chart. The Paynter Chart should track the original indicator (measurable) that identified the problem). If D3 actions are effective, at minimum, the customer should be isolated from the problem.
D2問題描述:利用8D的諾言作出推動和跟蹤.
What:What is wrong (the nonconformance) with what (the part or object)?
本質:錯在什么,和什么(不一致)的(零件或者物體?)
Where:Where is it seen on the object? The geographical location of the problem (e.g., in-house, in-transit, which machine)
Once a problem statement has been developed, continue to ask “why?” until you reach a level that can be acted upon. Initiate an Action Plan Summary. Continue to update the Action Plan Summary throughout each step of the problem solving process, to support and track all activity required to contain and eliminate the problem (i.e., Actions, Timing, and Responsibility).
Identify and implement short-term (or interim) corrective actions on continuing production that will protect the customer from receiving any new nonconforming parts, as well as minimize the losses within the plant.
電話:
RMA No.:Return Material Authorization Number or equivalent.
通貨物料認可號碼或相同意義的號碼
Comments:Record any additional information that may be pertinent to the problem solving team.
在拉上張貼品質警報,聲明客戶的關注和涉及任何臨時工作指引關乎客戶的關注點.
Verification:Verify interim actions will stop the nonconformance and/or its escape to the customer.
驗証:驗証所作出的臨時糾正行動能停止不合格品溜出給客戶.
D2Problem Description:(Start the Problem Description using the same words as used in the 8D Log, to facilitate tracking) Answer the following to precisely define the problem: