度假酒店新入职员工培训--简单酒店英语用语

度假酒店新入职员工培训--简单酒店英语用语English Trainning For The Front OfficeFront Office Reception 前堂接待处Reservation 订房部Information 问询处PR and Department 公关销售部Business Centre 商务中心1、Greeting and Modes of Adress 问候及招呼Good morning /afternoon /evening .Sir /Madam.How do you do?How are you ?Nice / glad to meet you .2、Welcomes 欢迎语Welcome here .Welcome to our hotel .Welcome to stay in our hotel .3、Offering help 提供帮助May I help you ?What can I do for you ?Can I do anything for you ?Is there anything I can do for you ?4、Thanks 感谢Thank you .Thanks a lot .Thanks for your help.It’s very kind of you .5、Answer 应答语You’re welcome.It’s all right .Don’t mention it .It’s my pleasure to do. /My pleasure.Glad to have been of help .6、Apologies , Regrets 道歉及遗憾I’m sorry .Excuse me .Oh , pardon me .Sorry to keep you waiting .I’m afraid I have taken up too much of your time .It doesn’t matter.7、Good wishes 祝愿语Good luck to you .Have a good time .Take care .Have a good trip.Best wishes.Happy landing .Hope you’ll have a pleasure trip home .8、Parting expression 告别Thank you for coming.See you later .So long .Welcome next time.I hope to see you again .简单英语会话1、问客人是否有预定Have you made the reservation yet ?Have you got a reservation ?Yes , I have already .No , I haven’t .2、向客人介绍房间类型What kind of room would you like, sir /madam?Our hotel has a total 210 rooms ,composing of single rooms ,double rooms ,triple suites, deluxe doule rooms , deluxe small suites , deluxesuites ,administrative suites in japanese , American,Victoria and European styles .3、问客人订几间房How many peaple do you have ,please ?How many peaple are there in your party ?How many rooms would you like?4、检查是否有余房Please wait a moment .Let me have a check .I have to check if there’s a room available .I’ll have to check the computer records .5、填写登记表May I know your name ?Would you mind filling in the registration form ?Would you please fill in this memo ?6、请客人出示有关证件Would you please show me your ID card ?Would you please shou me your passport ?7、询问客人离店时间Please tell me when you are checking room ?How long will you be staying ?For which dates ?How long do you intend to stay?8、向客人报房价What’s the room rate /the price /the daily rate for a single room ?It’s 200RMB for a single room .The room rate for a single room is 200RMB.9、客人询问折扣及应答Is there a special rate for a group reservation ?Can I have a discount ?Any discount for a single room ?What discount do you offer for a single room ?There is a ----per cent discount .I’ll give you a ---% discount .We offer ----% discount for a single room .10、向客人介绍房间设备设施room facilities : air-condition , color TV , telephones , carpet ,bathroom , sauna , living room , hot-water supply .Our rooms are equipped with air-condition , TV , telephone……,and other up-to –date facilities .English Training for cashier1.Word List 单词表cashier 收银员cash 现金deposit 押金receipt 收据bill 帐单equivalent 相等invoice 发票memo 便笺sign a bill 签单credit card 信用卡check out 结帐exchange rate 兑换率mis-check 算帐出错traveller’s check旅行支票Master card 万事达卡foreign currency 外币Visa card 东美卡be equivalent to 相当与Great card 长城卡peony card 牡丹卡Dragon card 龙卡US dollars 美元HongKong dollars 港币Pound sterlings 英镑RMB 人民币2、Useful Sentences 常用句型我可以帮你什么忙吗？May I help you ?您打算什么时候结帐？When would you like to check out ?请问您用哪种方式付款？How do you wish to settle your bill ?What kind of checks have you got ?您用银行卡吗？Have you got a bank card ?请您填写这张表格并出示您的护照，好吗？Would you please fill in this memo and show me your passort?请您交一些押金好吗？Would you please pay some deposit?请您稍等一下，我给您开张收据。

Please just a minite , I’ll write a receipt for you .这是您的帐单，请检查一下。

Here is your bill ,sir ,please check it .请您检查一下并保存好这张便笺。

Please have a check and keep the exchange memo.我想知道今天的兑换率。

I’d like to know today’s excha nge rate.您想兑换多少钱？How much would you like to change ?按照今天的兑换率，一美元兑换8.32元人民币。

According to today’s exchange rate ,every US dollar in cash is equivalent to 8.32 yuan RMB.如果我的人民币用不完怎么办？What should I do with the RMB left with me ?您可以用这张收据去中国银行或者机场的外币兑换处兑换回来。

You’ll have to go to the bank of china or airport exchange office to change it back into dollars by showing the memo.对不起，我们这里不兑换外币。

I am sorry we don’t change foreign currency here.出师表两汉：诸葛亮先帝创业未半而中道崩殂，今天下三分，益州疲弊，此诚危急存亡之秋也。

然侍卫之臣不懈于内，忠志之士忘身于外者，盖追先帝之殊遇，欲报之于陛下也。

诚宜开张圣听，以光先帝遗德，恢弘志士之气，不宜妄自菲薄，引喻失义，以塞忠谏之路也。

宫中府中，俱为一体；陟罚臧否，不宜异同。

若有作奸犯科及为忠善者，宜付有司论其刑赏，以昭陛下平明之理；不宜偏私，使内外异法也。

侍中、侍郎郭攸之、费祎、董允等，此皆良实，志虑忠纯，是以先帝简拔以遗陛下：愚以为宫中之事，事无大小，悉以咨之，然后施行，必能裨补阙漏，有所广益。

将军向宠，性行淑均，晓畅军事，试用于昔日，先帝称之曰“能”，是以众议举宠为督：愚以为营中之事，悉以咨之，必能使行阵和睦，优劣得所。