酒店常用英语汇总情况

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酒店常用英语

酒店常用英语Modified by JACK on the afternoon of December 26, 2020酒店常用英语✧Lobby 大堂✧Front office 前厅✧Receptionist 前台接待员✧Register 登记✧ registration card 登记单✧Reservation list 预定单✧Waiting Reservation list 等候预定✧Overbooking 超额定房✧Fully booked 满房✧Procedure 手续，程序✧Form 表格✧Message 留言✧Breakfast coupon 早餐券✧Voucher 优惠券✧Promotion 推广✧Discount 折扣✧Room card/key 房卡✧Group rooming list 团队用房单✧Room status 房态✧Vacant ready 可卖房✧Vacant clean 干净房✧Vacant dirty 脏房✧Arrival 到达✧Expect arrival 预计到达✧Early arrival 提前到达✧Departure 离店✧Expect departure 预计离店✧Early check-out 提前离店✧Late check-out 延迟离店✧Extend 延长✧Extend departure 延期✧Extend stay 续住✧Postpone/delay 延期✧Cancel 取消✧Guarantee 担保✧Confirm 确认✧Accept 接受✧Inform 通知✧Count 数，点数✧Apologize道歉✧Suggest 建议✧Arrange 安排✧Deliver 投递，传送✧Prepare 准备✧Send 派遣✧Scan 扫描✧Block 阻塞✧Release 再出租✧Room available 可用房✧Room occupied 已占用房✧Out of order 维修房✧Day use 日用房✧House use 酒店用房✧Discrepancy 误差✧Complimentary room 免费房✧Occupancy 出租率✧Room type 房型✧Single room 单人房✧Double room 双人房✧Twin room/Standard room 标准间✧Suite （一套）房间，指拥有一室一厅或多室多厅的房子✧King Executive Suite 行政套房✧Deluxe Executive Suite 豪华行政套房✧Premier Suite 至尊套房✧Presidential Suite 总统套房✧EF, Executive Floor 行政楼层✧Conference room 会议室✧Multi-function hall 多功能厅✧Balcony 阳台✧Scene 景色，景象✧Counter 柜台✧Bath 浴室✧Shower 淋浴✧Extra bed 加床✧Room rate 房价✧Room charge 房租✧Special rate 优惠价✧Market price 市价✧Service charge 服务费✧Price list 价目表✧Room charge sheet 房价表✧Upgrade 升级✧Forecast 预报✧Package 包价✧Walk in 散客（无预定）✧Deposit 押金✧Receipt 收据✧Credit card 信用卡✧Great Wall Card 长城卡✧Master Card 万事达卡✧American Express Card运通卡✧VISA Card 维萨卡✧Check/Cheque 支票✧Travel cheque 旅行支票✧Bank draft 汇票✧foreign currency外币✧Currency 货币✧Exchange 兑换✧Exchange rate/Rate of exchange 兑换率✧Conversion rate 换算率✧Cash 现金✧Coin 硬币✧Exchange memo 兑换水单✧Identity card 身份证✧Passport 护照✧Address 地址✧Visa 签证✧Visa available 签证有效期✧Nationality 国籍✧Signature ( sign) 签字✧Change room 换房✧Fine 罚金✧Miscellaneous charge 杂费✧Procedure fee 手续费✧Bill 账单✧Invoice 发票✧Direct bill Purchase 购买✧Free of charge 免费✧Off-season 淡季✧Peak-season 旺季✧Copy 复印✧Print 打印✧Fax 传真✧Envelope 信封，封套✧Staple 订书钉✧Stick 粘贴，张贴✧Sticker 背后有粘胶的标签。

酒店英语术语大全

酒店英语术语大全酒店英语术语对于在酒店工作的员工以及与酒店服务相关的人员来说是非常重要的。

以下是一些常见的酒店英语术语及其解释：1.Reception (前台):2.1.Check-in: 入住2.Check-out: 退房3.Front desk: 前台4.Receptionist: 前台接待员5.Guest registration: 客人登记6.Room key: 房间钥匙7.Room number: 房间号码3.Rooms and Suites (客房和套房):4.1.Single room: 单人间2.Double room: 双人间3.Triple room: 三人间4.Quadruple room: 四人间5.Suite: 套房6.King size bed: 特大床7.Queen size bed: 大床8.Twin beds: 双人床9.Room service: 客房服务5.Dining (餐饮):6.1.Breakfast: 早餐2.Lunch: 午餐3.Dinner: 晚餐4.Buffet: 自助餐5.À la carte: 点餐6.Restaurant: 餐厅7.Waiter/Waitress: 服务员8.Menu: 菜单9.Wine list: 酒单10.Bill: 账单7.Housekeeping (客房清洁服务):8.1.Maid service: 客房清洁服务2.Room cleaning: 房间清洁3.Change towels: 更换毛巾4.Change sheets: 更换床单undry service: 洗衣服务6.Ironing service: 熨烫服务9.Concierge (礼宾服务):10.1.Concierge: 礼宾员2.Luggage storage: 行李寄存3.Porter: 行李员4.Taxi service: 出租车服务5.Limousine service: 豪华轿车服务6.Tourist information: 旅游信息11.Other Terms (其他术语):12.1.Safe deposit box: 保险箱2.Wake-up call: 叫醒服务3.Room rate: 房间价格4.Discount: 折扣5.Valet parking: 代客泊车服务6.Gym/Fitness center: 健身房/健身中心7.Spa: 水疗中心8.Business center: 商务中心这些只是一些常见的酒店英语术语，实际上酒店行业还有许多其他的专业术语和表达方式。

酒店常用英语

酒店常用英语一、名词解释1、front desk 前台2、house room 客房3、operator 总机，话务员4、business centre 商务中心5、assistant manager 大堂副理6、reception 接待7、morning call 叫醒服务8、VIP=very important person 贵宾9、laundry service 洗衣服务10、single room 单间double room 双人间triple 三人间suite 套间deluxe room 豪华间vacant room 空房11、upstairs上楼12、second第二13、elevator电梯14、basement地下室15、corridor走廊尽头16、advice忠告17、customer service centre 房务中心18、shopping centre购物中心19、toilet卫生间20、towel毛巾21、restaurant餐厅22、bredkfast/lunch/dinner 早餐/午餐/晚餐23、steak 牛排24、tea 茶25、bread 面包26、soap 香皂27、cup 杯子28、vegetable 蔬菜二、问候语1、Good morning（afternoon、evening）madam/sir早上（下午、晚上）好，女士/先生2、Welcome to our hotel. 欢迎入住我们大厦。

3、Wish you a most pleasant stay in our hotel.祝您在我们酒店入住愉快。

4、Thank you for your advice（information/help）.谢谢您的忠告（信息/帮助）。

5、You are welcome./Not at all. 不用谢。

6、It’s my pleasure. 很高兴为您服务。

7、I’m sorry./Excuse me. 对不起，抱歉。

某大酒店常用英语术语

某大酒店常用英语术语1. 前台接待•Reservation: 预订客房的行为或已经预订了客房的记录。

•Check-in: 入住酒店的行为。

•Check-out: 退房离开酒店的行为。

•Room Types: 不同类型的客房，如标准间（Standard Room）、套房（Suite）、单人间（Single Room）等。

•Room Rate: 客房的价格。

•Occupancy: 入住率，指客房的出租率。

•No Show: 未到店的预订客人。

2. 客房服务•Housekeeping: 酒店客房服务部门，负责打扫客房、更换床单等。

•Turn-down service: 晚间服务，包括打扫房间、整理床铺等。

•Do Not Disturb: 请勿打扰，客人要求不受打扰。

•Wake-up call: 酒店提供的叫醒服务。

•Room Service: 提供客房送餐服务。

•Mini-bar: 客房内的迷你酒吧，供客人购买小吃和饮料。

3. 餐饮服务•Buffet: 自助餐。

• A la carte: 餐厅提供的按菜品单点的服务。

客人可以根据自己的需求点单。

•Set menu: 固定套餐，提供给客人进行选择的套餐。

•Reservation: 预定餐桌的行为或已经预定了餐桌的记录。

•Cocktl: 鸡尾酒，通常为酒精饮料混合搅拌而成。

4. 会议及活动•Conference Room: 会议室。

•Banquet Hall: 宴会厅，用于举办大型宴会或活动的场所。

•Event Planner: 活动策划师，专门负责帮助客人策划举办各类会议、宴会等活动。

•Audio-visual equipment: 视听设备，如投影仪、音响等。

•Breakout session: 分组讨论会，在大型会议中的小组活动。

5. 其他服务•Concierge: 酒店门房，负责提供各种信息、帮助客人预定车票、机票等。

•Bellboy: 行李员，帮助客人搬运行李。

酒店常用英语

酒店常用英语文件编码（008-TTIG-UTITD-GKBTT-PUUTI-WYTUI-8256）酒店常用英语Lobby 大堂Front office 前厅Receptionist 前台接待员Register 登记registration card 登记单Reservation list 预定单Waiting Reservation list 等候预定Overbooking 超额定房Fully booked 满房Procedure 手续，程序Form 表格Message 留言Breakfast coupon 早餐券Voucher 优惠券Promotion 推广Discount 折扣Room card/key 房卡Group rooming list 团队用房单Room status 房态Vacant ready 可卖房Vacant clean 干净房Vacant dirty 脏房Arrival 到达Expect arrival 预计到达Early arrival 提前到达Departure 离店Expect departure 预计离店Early check-out 提前离店Late check-out 延迟离店Extend 延长Extend departure 延期Extend stay 续住Postpone/delay 延期Cancel 取消Guarantee 担保Confirm 确认Accept 接受Inform 通知Count 数，点数Apologize道歉Suggest 建议Arrange 安排Deliver 投递，传送Prepare 准备Send 派遣Scan 扫描Block 阻塞Release 再出租Room available 可用房Room occupied 已占用房Out of order 维修房Day use 日用房House use 酒店用房Discrepancy 误差Complimentary room 免费房Occupancy 出租率Room type 房型Single room 单人房Double room 双人房Twin room/Standard room 标准间Suite （一套）房间，指拥有一室一厅或多室多厅的房子King Executive Suite 行政套房Deluxe Executive Suite 豪华行政套房Premier Suite 至尊套房Presidential Suite 总统套房EF, Executive Floor 行政楼层Conference room 会议室Multi-function hall 多功能厅Balcony 阳台Scene 景色，景象Counter 柜台Bath 浴室Shower 淋浴Extra bed 加床Room rate 房价Room charge 房租Special rate 优惠价Market price 市价Service charge 服务费Price list 价目表Room charge sheet 房价表Upgrade 升级Forecast 预报Package 包价Walk in 散客（无预定）Deposit 押金Receipt 收据Credit card 信用卡Great Wall Card 长城卡Master Card 万事达卡American Express Card运通卡VISA Card 维萨卡Check/Cheque 支票Travel cheque 旅行支票Bank draft 汇票foreign currency外币Currency 货币Exchange 兑换Exchange rate/Rate of exchange 兑换率Conversion rate 换算率Cash 现金Coin 硬币Exchange memo 兑换水单Identity card 身份证Passport 护照Address 地址Visa 签证Visa available 签证有效期Nationality 国籍Signature ( sign) 签字Change room 换房Fine 罚金Miscellaneous charge 杂费Procedure fee 手续费Bill 账单Invoice 发票Direct bill Purchase 购买Free of charge 免费Off-season 淡季Peak-season 旺季Copy 复印Print 打印Fax 传真Envelope 信封，封套Staple 订书钉Stick 粘贴，张贴Sticker 背后有粘胶的标签。

酒店常用外语

酒店常用外语1)Good morning(afternoon,evening),sir(madam).早上好〔下午、晚上好〕，好，先生〔夫人〕2)How do you do (--howdoyoudo )您好！3)Hello(orhi)!您好！4)How is every thing(withyou)〔您的〕一切都好吗？5)How are you getting on(or along) these days 这几天过得怎么样？6)How are you (-Fine,thankyou.andyou )您的身体好吗？7)Glad(nice) to see you.见到您很兴奋。

8)Welcome to our hotel.欢迎到我们的酒店来！9)Its nice to meet you again,Mr.Johnson.再次见到您太好了，约翰逊先生。

10)Good–bye.(orbye-bye)再见！11)Good night.晚安〔晚间告辞用〕12)Have a good rest.祝您休息好！13)See you later(tomorrow).以后〔明天〕见！14)Hope to see you again soon.盼望不久再见到您！15)Have a good time.祝您过得开心！16)We wish you a pleasant stay in our hotel.愿您在我们饭店过得开心！17)Please dont leave anything be hind.请不要遗忘你的'东西。

18)Mind (or watch) your step!请走好！19)We wish you a pleasant journey.祝您旅途开心！20)Have a nice trip!一路平安！21)All the best!万事如意！22)Take care!多保重！23)Good luck!祝您好运！24)Thank you(very much).感谢您〔特别感谢〕。

(完整版)酒店常用英语汇总

酒店常用英语汇总English for Front Office Dept.前厅部常用英语1、Good morning/ Good afternoon /Good evening !早上好/下午好/晚上好!2、Welcome to Ravi Shinger International Hotel下午好！欢迎光临诺威香卡国际酒店。

3、How may I help you ?请问有什么可以帮到您？4、May I know your name ,please ?请问贵姓？5、Do you have a reservation with us？请问您预订了房间了吗？6、I’ll check our room availability 我来查一下是否有空房间。

7、Just a moment ,Please请稍等8、I'm sorry. We have no record of a booking in your name.对不起，我们没有以您的名义预订的房间记录。

9、We have standard rooms, single rooms, Garden suite and presidential suite.我们有标间、单人间、花园套房及总统套房。

10、How long do you plan to stay?请问您预计住几天？11、May I see your passport ?我能看一下您的护照吗？12、Your room charge for one night is RMB***,sir/madam.先生/女士，您一晚的房费是***元13、The room charge is include two breakfast.房价包含两份早餐。

14、please pay RMB300 as deposit请支付300元作为押金。

15、How would you like to make the payment, in cash or by credit card?请问您打算如何付款？现金支付还是信用卡？16、If you need the room service ,please dial8800.如果您需要客房送餐，请拨8800.17、We hope you enjoyed your stay .希望您在这儿住的愉快。

酒店常用服务英语[整理]

酒店常用服务英语1 Can /May I help you?/ What can I do for you?我能为您做些什么？/有什么可以帮您吗？2 ROOM RESERV A TIONS(客房预订部), May I hel p you?客房预订部，有什么可以帮您吗？3 May I have your name /phone number?能告诉我您的姓名吗？/电话号码吗？4 We'll be expecting you next Tuesday.我们下星期二恭候您的光临。

5 At what time will you arrive?/ What time will you be arriving?您大概几点到（抵店）呢？6 From which date and for how many nights?您需要预定哪天的房间，大概住几完呢？7 How long do you intend to stay?您预计要住几天？8 One moment please, sir. Y es, we can confirm 10 double rooms for 34 days.先生，请稍等。

是的，我们有10个双人间可以住34天。

9 Which kind of room would you prefer? /What kind of room do you want?您需要哪种类型的房间呢？10 We have double rooms at 100 dollars and 150 dollars, which would you prefer?我们的双人间有100美元一晚的和150美元一晚的，您需要哪一种呢？11 Would you tell me the rate per night for a single room with a bath?您能告诉我带浴室的单人间是多少钱一晚吗？12 How much is a double with a bath , please?请问带浴室的双人间多少钱？13 We are for 10 percent discount for good preservation(?), sir.先生，我们可以给你10%的折扣。

酒店常用英语单词

常用英语1、酒店常用词汇1、客房部housekeepingdepartment/dept.2、客房设施roomfacilities3、标准客房（单、双人房）standardroom(single,doubleroom)4、豪华单、双人客房deluxesingle/doubleroom5、商务套房businesssuite6、豪华套房deluxesuite7、总统套房presidentialsuite8、大床king-sizebed9、两张标准床twinbeds10、门door11、门把手doorhandle12、锁lock13、防盗眼/猫眼spyhole/spyeye14、衣柜wardrobe15、衣柜滑门wardrobeslidingdoor16、衣柜灯wardrobelight17、衣架hanger18、西装架suithanger19、裙架skirthanger20、裤架trousershanger21、衣镜dressingmirror22、保险箱safebox23、小冰箱/小酒吧minibar24、酒柜cocktailcabinet25、行李架baggagerack26、写字台writingtable27、梳妆台dressingtable28、抽屉drawer29、电视机TVset(TV:television)30、遥控器remotecontrol31、咖啡桌coffeetable32、椅子chair33、安乐椅easychair34、床垫mattress35、床头板headboard36、床头柜bedsidecupboard37、挂画picture38、电话telephone39、文具用品stationery40、活页夹folder/file41、圆珠笔ballpen42、铅笔pencil43、信纸writingpaper44、信封envelope45、服务指南servicedirectory46、电话索引telephonedirectory47、电视节目指南movieguide48、宾客意见书guest’sevaluation49、深圳市导游图guidemapofShenZhen50、酒店简介hotel’sbriefintroduction51、房价表roomrates/roomtariff52、客房物品配置单/赔偿价格单roomequipmentpricelist53、饮料单roomdrinklist54、记事本memo55、台灯desk/tablelamp56、床头灯bed-sidelamp57、落地灯floorlamp58、壁灯walllamp59、挂灯/吊灯pendantlamp/hangingpendant60、吸顶灯ceilingfittinglamp61、应急灯emergencylamp62、卧具Linen63、床罩bedcover(doublepeople双人，individual单人)64、枕套pillowcase65、枕头/枕芯pillow66、床垫罩单fittedsheet67、床单flatsheet68、毛毯blanket69、鸭绒被comforter70、被子quilt71、地毯carpet72、大巾/浴巾bathtowel73、中巾/毛巾towel74、细巾/手巾handtowel75、地巾/脚巾floortowel/bathmat76、浴巾架towelrack77、毛巾架towelbar78、防滑垫skidproofmat79、浴室、卫生间bathroom,toilet80、抽式面巾纸facialtissues81、浴缸bathtub82、浴帘showercurtain83、莲蓬头showerhead84、水龙头tap85、电吹风hair-dryer86、镜子mirror87、插座/多功能插座socketmulti-functionsocket88、剃须刀shaver/razor89、牙刷toothbrush90、牙膏toothpaste91、梳子comb92、香皂soap93、枧盅/肥皂碟soapdish94、洗发液shampoo95、沐浴液bathfoam96、浴帽showercap97、漱口杯garglecup98、洗脸盆washbasin99、玻璃杯glass100、杯垫coaster101、抽水马桶toilet/watercloset102、马桶水箱watertank103、厕纸toiletpaper(arollof…一卷)104、厕纸架toiletpaperholder105、卫生袋sanitarybag106、拖鞋slippers(apairof…一双)107、亮鞋擦shoeshine108、针线包sewingkit109、烟灰缸ashtray110、窗帘curtain111、滑动窗slidingwindow112、礼品袋presentbag113、洗衣袋laundrybag114、洗衣单laundrylist115、干洗及烫衣单dry-cleaningandpressinglist 116、烫衣板ironingboard117、熨斗iron/flatiron118、送餐服务roomservice119、早餐门牌doorknobmenu120、茶叶tea121、红茶blacktea122、乌龙茶oolongtea123、茉莉花茶jasminetea124、绿茶greentea125、咖啡coffee126、咖啡伴侣coffeemate127、糖sugar128、盖杯liddedcup129、袋泡茶teabag130、冷水壶coldwaterkettle/pot131、热水壶thermosbottle132、汤匙spoon133、碟子plate134、托盘tray135、饮料drink136、可口可乐coca-cola137、喜力啤酒Heneikenbeer138、百威啤酒Budweiserbeer139、清凉茶grassjellydrink140、椰子汁coconutmilk141、矿泉水mineralwater142、粒粒橙snappyorange143、红牛redbulldrink144、“请勿打扰”牌donotdisturb145、门框doorframe146、开关switch147、空调airconditioner148、温度调节器temperatureadjuster159、空调排格airconditionervent160、烟雾感应器smokesensor161、自动洒水器sprinkler162、垃圾桶wastebasket163、紧急出口emergencyexit164、服务按钮/铃bellbutton/callbutton165、赔偿compensation166、免费freeofcharge167、早餐卷breakfastvoucher168、泡茶maketea169、铺床makeabed170、中国日报ChinaDaily171、投诉complaint172、处理投诉settleacomplaint173、无烟楼层nosmokingfloor174、微笑服务smilingservice175、身份证identitycard/IDcard176、护照passport177、留言leaveamessage178、贵重物品valuables179、楼层服务台floorstation180、楼层服务员chambermaid/floorattendant181、楼层领班roomsupervisor182、电梯elevator/lift183、胶水glue184、剪刀scissors(apairof…一把)185、变压器transformer186、拉开窗帘drawthecurtains187、拉上窗帘drawbackthecurtains188、照相机camera189、叫醒服务wake-upcall/morningcall190、健身设备fitnessfacilities191、健康秤/体重计bathroomscales192、加床extrabed193、折叠床/弹簧床Foldawaybed/springbed/rollawaybed 194、标准床Standardbed二、酒店客房术语SpecialTerms1、脏房VD--------vacantdirty2、空房VAC-------vacantroom3、实房OCC-------occupiedroom4、退房C/O------checkout5、入住C/I------checkin6、待修房OOO------outoforder7、酒店占房HU-------houseuse8、重锁DL-------doublelocked9、请勿打扰DND------donotdisturb10、贵宾VIP------veryimportantperson11、外宿OOT------outoftown12、重要贵宾VVIP-----veryveryimportantperson。

酒店英语知识点总结

酒店英语知识点总结1. 预订和入住- 预订房间：make a reservation/book a room- 确认预订：confirm the reservation- 入住登记：check in- 退房：check out- 订房确认单：booking confirmation- 订金：deposit- 房卡：room key- 赠送的服务：complimentary services- 免费WiFi：free Wifi- 预付款：pre-payment- 房型选择：room selection2. 服务设施- 酒店大堂：hotel lobby- 行李服务：luggage service- 24小时前台服务：24-hour front desk service- 自助餐厅：buffet restaurant- 酒吧：bar- 中餐厅：Chinese restaurant- 游泳池：swimming pool- 按摩服务：massage service- 健身房：fitness center- 会议室：conference room- 商务中心：business center- 免费停车：free parking- 室外花园：outdoor garden- 游乐场：playground3.客房设施- 标准房间：standard room- 套房：suite- 单人间：single room- 双人间：double room- 电视：television- 免费饮料：complimentary drinks- 迷你吧：mini bar- 室内取暖/空调：room heating/air conditioning- 私人浴室：private bathroom- 免费洗漱用品：complimentary toiletries- 24小时客房服务：24-hour room service- 免费报纸：free newspaper- 公共电脑/打印服务：public computer/printing service - 浴袍和拖鞋：bathrobe and slippers4.用餐- 房间送餐：room service- 自助早餐：buffet breakfast- 午餐：lunch- 晚餐：dinner- 点菜：à la carte- 自助餐：buffet- 酒水：beverages- 特色菜肴：signature dishes- 饮食偏好：dietary preferences- 预订餐厅：book a table5.支付和结算- 结账：settle the bill- 支付方式：payment method- 现金支付：cash payment- 信用卡支付：credit card payment- 预付/押金：pre-pay/deposit- 发票：invoice- 账单：bill- 结算方式：settlement method- 优惠活动：promotion6.沟通与投诉- 表达需求：communicate needs- 投诉服务不满：complain about unsatisfactory service - 申请更换房间：request for a room change- 解决问题：resolve issues- 语言沟通：language communication- 翻译服务：translation service- 客户关怀：customer care- 满意度调查：satisfaction survey7.礼仪与礼貌- 接待礼仪：reception etiquette- 礼貌用语：polite phrases- 尊重个人隐私：respect personal privacy- 解决纠纷：resolve disputes- 提供帮助：offer assistance- 眼神交流：eye contact- 礼貌态度：polite attitude- 礼貌行为：polite behavior以上是酒店英语知识点的总结，希望对您有所帮助。

酒店常用英语

酒店常用英语✧Lobby 大堂✧Front office 前厅✧Receptionist 前台接待员✧Register 登记✧R.C registration card 登记单✧Reservation list 预定单✧Waiting Reservation list 等候预定✧Overbooking 超额定房✧Fully booked 满房✧Procedure 手续，程序✧Form 表格✧Message 留言✧Breakfast coupon 早餐券✧Voucher 优惠券✧Promotion 推广✧Discount 折扣✧Room card/key 房卡✧Group rooming list 团队用房单✧Room status 房态✧Vacant ready 可卖房✧Vacant clean 干净房✧Vacant dirty 脏房✧Arrival 到达✧Expect arrival 预计到达✧Early arrival 提前到达✧Departure 离店✧Expect departure 预计离店✧Early check-out 提前离店✧Late check-out 延迟离店✧Extend 延长✧Extend departure 延期✧Extend stay 续住✧Postpone/delay 延期✧Cancel 取消✧Guarantee 担保✧Confirm 确认✧Accept 接受✧Inform 通知✧Count 数，点数✧Apologize道歉✧Suggest 建议✧Arrange 安排✧Deliver 投递，传送✧Prepare 准备✧Send 派遣✧Scan 扫描✧Block 阻塞✧Release 再出租✧Room available 可用房✧Room occupied 已占用房✧Out of order 维修房✧Day use 日用房✧House use 酒店用房✧Discrepancy 误差✧Complimentary room 免费房✧Occupancy 出租率✧Room type 房型✧Single room 单人房✧Double room 双人房✧Twin room/Standard room 标准间✧Suite （一套）房间，指拥有一室一厅或多室多厅的房子✧King Executive Suite 行政套房✧Deluxe Executive Suite 豪华行政套房✧Premier Suite 至尊套房✧Presidential Suite 总统套房✧EF, Executive Floor 行政楼层✧Conference room 会议室✧Multi-function hall 多功能厅✧Balcony 阳台✧Scene 景色，景象✧Counter 柜台✧Bath 浴室✧Shower 淋浴✧Extra bed 加床✧Room rate 房价✧Room charge 房租✧Special rate 优惠价✧Market price 市价✧Service charge 服务费✧Price list 价目表✧Room charge sheet 房价表✧Upgrade 升级✧Forecast 预报✧Package 包价✧Walk in 散客（无预定）✧Deposit 押金✧Receipt 收据✧Credit card 信用卡✧Great Wall Card 长城卡✧Master Card 万事达卡✧American Express Card运通卡✧VISA Card 维萨卡✧Check/Cheque 支票✧Travel cheque 旅行支票✧Bank draft 汇票✧foreign currency外币✧Currency 货币✧Exchange 兑换✧Exchange rate/Rate of exchange 兑换率✧Conversion rate 换算率✧Cash 现金✧Coin 硬币✧Exchange memo 兑换水单✧Identity card 身份证✧Passport 护照✧Address 地址✧Visa 签证✧Visa available 签证有效期✧Nationality 国籍✧Signature ( sign) 签字✧Change room 换房✧Fine 罚金✧Miscellaneous charge 杂费✧Procedure fee 手续费✧Bill 账单✧Invoice 发票✧Direct bill Purchase 购买✧Free of charge 免费✧Off-season 淡季✧Peak-season 旺季✧Copy 复印✧Print 打印✧Fax 传真✧Envelope 信封，封套✧Staple 订书钉✧Stick 粘贴，张贴✧Sticker 背后有粘胶的标签。

酒店业常用英语

酒店业常用英语一、前台接待英语1. Hello, welcome to our hotel. 你好，欢迎来到我们的酒店。

2. How many people are there in your group? 您的团队有多少人？3. Would you like to make a reservation? 您想预订房间吗？4. We have a double room available for you. 我们有一间双人房可供您使用。

5. Here is your room key. 这是您的房间钥匙。

6. Do you need any assistance with your luggage? 您需要帮忙搬运行李吗？7. Please let us know if you need anything else. 如果您需要其他任何东西，请告诉我们。

二、客房服务英语1. Good morning, is there anything else you need? 早上好，您还需要其他东西吗？2. Would you like a wake-up call? 您想要叫醒服务吗？3. Your breakfast has been delivered to your room. 您的早餐已经送到您的房间。

4. Please let us know if there is anything wrong with your room. 如果您的房间有任何问题，请告诉我们。

5. We will send someone to clean your room in a few minutes. 我们会在几分钟内派人去打扫您的房间。

三、餐饮服务英语1. Do you have a reservation for dinner? 您有预订晚餐吗？2. Would you like to be seated in the main dining room or the private room? 您想在主餐厅还是包间就餐？3. Here is the menu. 您看菜单。

酒店常用英语总结

酒店常用英语总结Restaurant 酒店里面得称为餐厅,酒店外得可以叫饭馆或者餐馆都可以B&B: bed and breakfast 家庭式酒店(含早餐得酒店)Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite (room) 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待 I will leave a message to the ~、(a girl in who works in front desk) Reception/Front desk 前台Coach 旅游大巴(a bus used for travel)Reservation 预订(不就是预定)Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务,有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务(指得就是傍晚得时候再次整理房间,使客人晚上睡得舒服) Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help; Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief ccountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ;Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师酒店岗位:Materials Manager物料经理Western-Style Restaurant Manager 西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager 中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员客房预定room reservation客满fully booked房间种类 typ es of rooms双人房 dou ble room标准房 sta ndard room双床房 twi n room高级房 sup erior room豪华房 deluxe room商务房 executive room套房suite 普通套房 junio r room高级套房seni or suite总统套房Pres idential suite nCe8jaO。

酒店常用英语汇总

酒店常用英语汇总一、预订酒店（Booking a Hotel）1.1 询问房间情况（Inquiring about Room Avlability）•Do you have any rooms avlable?•Is there a vacancy at your hotel?•What types of rooms do you have?•How much is a single/double room?1.2 询问价格和付款方式（Inquiring about Prices and Payment Methods）•How much does it cost per night?•Does the price include breakfast?•Are there any additional charges?•Do you accept credit cards?•Can I pay in cash?1.3 进行预订（Making a Reservation）•I would like to make a reservation.•I’d like to book a room for two nights.•Can I reserve a room for next week?•Is it possible to secure the reservation with a credit card?•Could you please send me a confirmation eml?二、办理入住手续（Checking In）2.1 预订确认（Confirming the Reservation）•I have a reservation under the name of [Your Name].•Could you please check if everything is in order?•I made a reservation for a single room.2.2 提供个人信息（Providing Personal Information）•Here is my passport/ID card.•I need to fill out a registration form.•Can I have a non-smoking room, please?•I prefer a room with a view.2.3 询问酒店设施（Inquiring about Hotel Facilities）•What time is breakfast served?•Is there a gym/pool in the hotel?•Can I use the Wi-Fi in my room?•Do you provide rport shuttle service?三、房间服务（Room Service）3.1 请求房间清洁服务（Requesting Room Cleaning Service）•Could you please clean my room?•Is it possible to have my room cleaned now?•I’d like fresh towels, please.3.2 请求额外的床上用品（Requesting Extra Bedding）•Can I have an extra pillow/blanket?•I need an extra set of towels.•May I have another duvet, please?3.3 呼叫前台（Calling the Reception）•Could you please connect me to the front desk?•I have a problem with the r conditioning in my room.•The TV in my room is not working.四、结账和退房（Checking Out）4.1 结账（Settling the Bill）•I would like to check out.•How much do I owe?•Can I pay in a different currency?•Could you please provide an itemized bill?4.2 验证房间状况（Verifying the Room Condition）•Could you please check the room to make sure everything is in order?•I didn’t consume anything from t he mini-bar.•There are no damages in the room.4.3 存放行李（Storing Luggage）•Can I leave my luggage here after checking out?•Is there a luggage storage service?•How long can you keep my luggage?以上为酒店常用英语汇总，涵盖了预订酒店、办理入住手续、房间服务以及结账和退房等方面的表达。

酒店英语词汇大全汇总

酒店员工必备英文词汇住宿篇：company 陪伴，同伴single room 单人房double room 双人房intend 想要，打算party （参加共同活动的）一批，一组，一组人date 日期，日子kind 种，类bath 浴室shower 淋浴suite （一套）房间deluxe 豪华的presidential 总统的，总统职务的available 可用的，合用的，可得到的，可到达的fully 完全地，彻底地name 名字，姓，姓名，名称address 地址the phone number 电话号码be able to 能，会guarantee 保证，担保，包，管occupancy 占有，占用peak 最高的，高峰的arrival 到来，到达departure 启程，离开，出发book 预定，定hotel 旅馆offer 提出，提供discount 折扣vacancy 空，空房间solid 全部地be full up 全满include 包括，包含major 较大范围的，主要的international 国际的，世界的provide with 提供mini-bar 小冰柜sort 种类，类别price 价格，价钱dollar 美元service 服务，服侍of course 当然rate 价格，费用tax extra 另加税金look forward to 期待，希望receive 接待，接见，欢迎guest 旅客，宿客welcome to 欢迎到来bellboy 行李员，旅客服务员madam 夫人，女士，太太trip 旅行，旅程take care of管理，照看baggage 行李，carry 运送，手提suitcase 手提箱，衣箱show 带领，指引，给看lead 带领，引领，领路give sb.a hand帮...的忙allow 允许，准许wish 愿，希望pleasant 令人愉快的，舒适的enjoy 享受a good time 快乐时光pleasure 快乐，愉快，高兴not at all 不用谢，没关系mention 提及，提到registration登记，注册at one's service 为...服务behind 在后面，在...背后remember 记住，记得return 送还，还归firmly 稳固地go to bed 上床睡觉check 检查，核对list 名单，一览表fill to 填写form 表格have a look 看一看passport 护照mind 介意，反对fill out 填写prepare 准备，预备key card 出入证seat 座位file 档案identification身分的证明straight 马上，立刻separately 单独地opposite 在...的对面gift 礼品，礼物elevator [美]电梯directly 直接地straight 笔直的traffic 交通distance 直接地intersection 交叉点，十字路口suggest 建议，提出（意见，计划）等popular 受欢迎的，大众（或某种人）喜爱的tourist 旅行者，游览者，观光者famous 著名的，出名的tourist attraction 旅游胜地history 历史direction 方向，方位well-known 出名的，众所周知的scene 景色，景象attractive 有吸引人的，引起兴趣的interest 兴趣dynasty 王朝，朝代classical 古典的architecture建筑风格exquisite 精致的，精巧的artistic value 艺术价值chance 机会feast one's eyes让某人一包眼福typical 典型的，代表性的pearl 珍珠The Jade Buddha Temple 玉佛寺what's more 另外construction建造，构造，结构magnificent 壮丽的，宏伟的enjoy 欣赏，喜爱stamp 邮票stick 粘贴，张贴envelope 信封，封套sticker 背后有粘胶的标签ticket 票airline 航空公司wonder 想知道consider 考虑，细想in advance 预先economy 经济time-table 时刻表flight 班机airport 机场rear stalls 戏院正方后座in order 妥当，就绪suppose 猜想，料想，想象matinee 日戏dress circle戏院的二楼厅cancel 取消except 除...之外performance 演出acrobatic 杂技的prefer 更喜欢exchange 兑换，（货币）交换bill 钞票，纸币currency 货币according to根据...所说，按照equivalent 相等的，相当的note 纸币sign 签名，署名exchange memo 兑换水单counter 柜台prohibit 禁止，阻止government 政府information 信息bottom line 底线endorse 在（支票等）背面签名，背书signature 签名，署名top line 头一行receipt 收据，收条amount 数额certificate 单据purchase 买，购买，购置，所购物countersign 副署，连署in duplicate（正副）一式两份policy 政策，方针understand 懂，理解awfully 非常，很describe 描绘，叙述，形容apologize 道歉trouble 麻烦，烦恼manager 经理solve 解决carelessness粗心，疏忽，粗枝大叶advise to 劝...inconvenience 不方便toilet 洗室sincerely 真诚地，诚恳地，真挚地previous 先的，前的occupant 占有人，占用者，居住者access 进入responsible 有责任的，（应）责任的necklace 项圈，项链safety box 保险柜arrange 安排in touch with 联系，接触as soon as 一...就...try one's best 努力，尽力possible 可能的regulation 规则，规章，法规noise 噪音，嘈杂声several 几个，数个misunderstand 误会，误解explain 解释，说明relax 放松calm 使平静，使镇定in charge 主管housemaid 客房服务员release 再出租measure 措施，方法understaffed人员太少的，人员不足的accommodation cost 宿费cashier 出纳check in 入住登记check out 办理退房手续deluxe suite豪华套间dining hall 餐厅double room 双人间foreign exchange counter 外币兑换处hotel directory 旅馆指南hotel lobby 饭店大堂hotel rates 房价information desk 总台porter 行李员reservation desk 预定处room charge sheet 房价表room with bath 带有浴室的客房room with good ventilation 通风良好的客房single room 单人间suite 套间telephone operator 总机接线员in touch with 联系，接触as soon as 一...就...try one's best 努力，尽力possible 可能的regulation 规则，规章，法规noise 噪音，嘈杂声several 几个，数个misunderstand 误会，误解explain 解释，说明relax 放松calm 使平静，使镇定in charge 主管housemaid 客房服务员release 再出租measure 措施，方法understaffed人员太少的，人员不足的accommodation cost 宿费cashier 出纳check in 入住登记check out 办理退房手续deluxe suite豪华套间dining hall 餐厅double room 双人间foreign exchange counter 外币兑换处hotel directory 旅馆指南hotel lobby 饭店大堂hotel rates 房价information desk 总台porter 行李员reservation desk 预定处room charge sheet 房价表room with bath 带有浴室的客房room with good ventilation 通风良好的客房single room 单人间suite 套间telephone operator 总机接线员必备英文词汇饮食篇coffee pot 咖啡壶coffee cup 咖啡杯paper towel 纸巾napkin 餐巾table cloth 桌布tea -pot 茶壶tea set 茶具tea tray 茶盘caddy 茶罐dish 碟plate 盘saucer 小碟子rice bowl 饭碗chopsticks 筷子soup spoon 汤匙knife 餐刀cup 杯子glass 玻璃杯mug 马克杯picnic lunch 便当fruit plate 水果盘toothpick 牙签中餐：bear's paw 熊掌breast of deer 鹿脯beche-de-mer; sea cucumber 海参sea sturgeon 海鳝salted jelly fish 海蜇皮kelp, seaweed 海带abalone 鲍鱼shark fin 鱼翅scallops 干贝lobster 龙虾bird's nest 燕窝roast suckling pig 考乳猪pig's knuckle 猪脚boiled salted duck 盐水鸭preserved meat 腊肉barbecued pork 叉烧sausage 香肠fried pork flakes 肉松BAR-B-Q 烤肉meat diet 荤菜vegetables 素菜meat broth 肉羹local dish 地方菜Cantonese cuisine 广东菜set meal 客饭curry rice 咖喱饭fried rice 炒饭plain rice 白饭crispy rice 锅巴gruel, soft rice , porridge 粥noodles with gravy 打卤面plain noodle 阳春面casserole 砂锅chafing dish, fire pot 火锅meat bun 肉包子shao-mai 烧麦preserved bean curd 腐乳bean curd 豆腐fermented blank bean 豆豉pickled cucumbers 酱瓜preserved egg 皮蛋salted duck egg 咸鸭蛋dried turnip 萝卜干西餐与日本料理：menu 菜单French cuisine 法国菜today's special 今日特餐chef's special 主厨特餐buffet 自助餐fast food 快餐specialty 招牌菜continental cuisine 欧式西餐aperitif 饭前酒dim sum 点心French fires 炸薯条baked potato 烘马铃薯mashed potatoes 马铃薯泥omelette 简蛋卷pudding 布丁pastries 甜点pickled vegetables 泡菜kimchi 韩国泡菜crab meat 蟹肉prawn 明虾conch 海螺escargots 田螺braised beef 炖牛肉bacon 熏肉poached egg 荷包蛋sunny side up 煎一面荷包蛋over 煎两面荷包蛋fried egg 煎蛋over easy 煎半熟蛋over hard 煎全熟蛋scramble eggs 炒蛋boiled egg 煮蛋stone fire pot 石头火锅sashi 日本竹筷sake 日本米酒miso shiru 味噌汤roast meat 铁板烤肉sashimi 生鱼片butter 奶油冷饮：beverages 饮料soya-bean milk 豆浆syrup of plum 酸梅汤tomato juice 番茄汁orange juice 橘子汁coconut milk 椰子汁asparagus juice 芦荟汁grapefruit juice 葡萄柚汁vegetable juice 蔬菜汁ginger ale 姜汁sarsaparilla 沙士soft drink 汽水coco-cola (coke) 可口可乐tea leaves 茶叶black tea 红茶jasmine tea 茉莉(香片) tea bag 茶包lemon tea 柠檬茶white goup tea 冬瓜茶honey 蜂蜜chlorella 绿藻soda water 苏打水artificial color 人工色素ice water 冰水mineral water 矿泉水distilled water 蒸馏水long-life milk 保久奶condensed milk 炼乳; 炼奶cocoa 可可coffee mate 奶精coffee 咖啡iced coffee 冰咖啡white coffee 牛奶咖啡black coffee 纯咖啡ovaltine 阿华田chlorella yakult 养乐多essence of chicken 鸡精ice-cream cone 甜筒sundae 圣代; 新地ice-cream 雪糕soft ice-cream 窗淇淋vanilla ice-cream 香草冰淇淋ice candy 冰棒milk-shake 奶昔straw 吸管pineapple 凤梨watermelon 西瓜papaya 木瓜betelnut 槟榔chestnut 栗子coconut 椰子ponkan 碰柑tangerine 橘子mandarin orange 橘sugar-cane 甘蔗muskmelon 香瓜shaddock 文旦juice peach 水蜜桃pear 梨子peach 桃子carambola 杨桃cherry 樱桃persimmon 柿子apple 苹果mango 芒果fig 无花果water caltrop 菱角almond 杏仁plum 李子honey-dew melon 哈密瓜loquat 枇杷olive 橄榄rambutan 红毛丹durian 榴梿strawberry 草莓grape 葡萄grapefruit 葡萄柚lichee 荔枝longan 龙眼wax-apple 莲雾guava 番石榴banana 香蕉熟菜与调味品：string bean 四季豆pea 豌豆green soy bean 毛豆soybean sprout 黄豆芽mung bean sprout 绿豆芽bean sprout 豆芽kale 甘蓝菜cabbage 包心菜; 大白菜broccoli 花椰菜mater convolvulus 空心菜dried lily flower 金针菜mustard leaf 芥菜celery 芹菜tarragon 蒿菜beetroot, beet 甜菜agar-agar 紫菜lettuce 生菜spinach 菠菜leek 韭菜caraway 香菜hair-like seaweed 发菜preserved szechuan pickle 榨菜salted vegetable 雪里红lettuce 莴苣asparagus 芦荟bamboo shoot 竹笋dried bamboo shoot 笋干chives 韭黄ternip 白萝卜carrot 胡萝卜water chestnut 荸荠ficus tikaua 地瓜long crooked squash 菜瓜loofah 丝瓜pumpkin 南瓜bitter gourd 苦瓜cucumber 黄瓜white gourd 冬瓜gherkin 小黄瓜yam 山芋taro 芋头beancurd sheets 百叶champignon 香菇button mushroom 草菇needle mushroom 金针菇agaricus 蘑菇dried mushroom 冬菇tomato 番茄eggplant 茄子potato, spud 马铃薯lotus root 莲藕agaric 木耳white fungus 百木耳ginger 生姜garlic 大蒜garlic bulb 蒜头green onion 葱onion 洋葱scallion, leek 青葱wheat gluten 面筋miso 味噌seasoning 调味品caviar 鱼子酱barbeque sauce 沙茶酱tomato ketchup, tomato sauce 番茄酱mustard 芥茉salt 盐sugar 糖monosodium glutamate , gourmet powder 味精vinegar 醋sweet 甜sour 酸bitter 苦lard 猪油peanut oil 花生油soy sauce 酱油green pepper 青椒paprika 红椒star anise 八角cinnamon 肉挂curry 咖喱maltose 麦芽糖糖与蜜饯：jerky 牛肉干dried beef slices 牛肉片dried pork slices 猪肉片confection 糖果glace fruit 蜜饯marmalade 果酱dried persimmon 柿饼candied melon 冬瓜糖red jujube 红枣black date 黑枣glace date 蜜枣dried longan 桂圆干raisin 葡萄干chewing gum 口香糖nougat 牛乳糖mint 薄荷糖drop 水果糖marshmallow 棉花糖caramel 牛奶糖peanut brittle 花生糖castor sugar 细砂白糖granulated sugar 砂糖sugar candy 冰糖butter biscuit 奶酥rice cake 年糕moon cake 月饼green bean cake 绿豆糕popcorn 爆米花chocolate 巧克力marrons glaces 糖炒栗子breakfast 早餐lunch 午餐brunch 早午餐supper 晚餐late snack 宵夜dinner 正餐ham and egg 火腿肠buttered toast 奶油土司French toast 法国土司muffin 松饼cheese cake 酪饼white bread 白面包brown bread 黑面包French roll 小型法式面包appetizer 开胃菜green salad 蔬菜沙拉onion soup 洋葱汤potage 法国浓汤corn soup 玉米浓汤minestrone 蔬菜面条汤ox tail soup 牛尾汤fried chicken 炸鸡roast chicken 烤鸡steak 牛排T-bone steak 丁骨牛排filet steak 菲力牛排sirloin steak 沙朗牛排club steak 小牛排well done 全熟medium 五分熟rare 三分熟beer 啤酒draft beer 生啤酒stout beer 黑啤酒canned beer 罐装啤酒red wine 红葡萄酒gin 琴酒brandy 白兰地whisky 威士忌vodka 伏特加on the rocks 酒加冰块rum 兰酒champagne 香槟其他小吃：meat 肉beef 牛肉pork 猪肉chicken 鸡肉mutton 羊肉bread 面包steamed bread 馒头rice noodles 米粉fried rice noodles 河粉steamed vermicelli roll 肠粉macaroni 通心粉bean thread 冬粉bean curd with odor 臭豆腐flour-rice noodle 面粉noodles 面条instinct noodles 速食面vegetable 蔬菜crust 面包皮sandwich 三明治toast 土司hamburger 汉堡cake 蛋糕spring roll 春卷pancake 煎饼fried dumpling 煎贴rice glue ball 元宵glue pudding 汤圆millet congee 小米粥cereal 麦片粥steamed dumpling 蒸饺ravioli 馄饨饭店交流用语之欢迎、问候用语1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。

酒店常用英语总结

酒店常用英语总结Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B: bed and breakfast 家庭式酒店(含早餐的酒店)Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite （room）公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待I will leave a message to the ~.(a girl in who works in front desk)Reception/Front desk 前台Coach 旅游大巴(a bus used for travel)Reservation 预订（不是预定）Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help;Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief ccountant; Financial Controller 酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ；Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师酒店岗位：Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员客房预定room reservation 客满fully booked房间种类types of rooms双人房double room标准房standard room双床房twin room高级房superior room豪华房deluxe room商务房executive room套房suite普通套房junior room高级套房senior suite总统套房Presidential suite 朝南的房间 a room facing south 公寓套房studio room连通房connecting room 相通房adjoining room没有按预定抵店no show确认信letter of confirmation 服务费service charge额外费用extra charge全价full price班车shuttle bus折扣价discounted price标准价rack rate优惠价special price免费complimentary rate 特大号床king-size bed大号床queen-size bed推迟postpone空房Vacancy/vacantroom取消cancel/cancellation 更改change预定book/reserve自动门automatic door 登记入住check in结帐check out一件行李 a piece ofbaggage/luggage 背包shoulder bag纸箱cardboard box手提箱briefcase汽车行李箱luggage trunk送行李send up填写fill out名牌name tag夜床服务turn—down service 打扫房间make up稍稍整理tidy up洗衣项目laundry items加快服务express service核对check包间private room菜单menu套餐set menu 定满了fully booked租rent计划表schedule推举recommend酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架pillow 枕头heating control 加热控制ice tongs 冰夹chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair （与书桌配套的）椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床double bed 双人床desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌slippers拖鞋drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语：market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare (形)多余的postpone (动)延期cancel (动)取消travelers cheque 旅行支票pay (动)付款fill (动)填写administration管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：电脑部E.D.P.市场营销部sales & Marketing Division 销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department 餐饮部Food & Beverage Department 康乐部Recreation and Entertainment Department工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Morning call 唤醒服务。

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7、Just a moment ,Please请稍等8、I'm sorry. We have no record of a booking in your name.对不起，我们没有以您的名义预订的房间记录。

9、We have standard rooms, single rooms, Garden suite and presidential suite.我们有标间、单人间、花园套房及总统套房。

14、please pay RMB300 as deposit请支付300元作为押金。

15、How would you like to make the payment, in cash or by credit card?请问您打算如何付款？现金支付还是信用卡？16、If you need the room ,please dial8800.如果您需要客房送餐，请拨8800.17、We hope you enjoyed your stay .希望您在这儿住的愉快。

18、May I have your room key ,please ?请把房卡给我好吗？19、Just a moment ,please .I’ll draw up your bill for you。

请等一下，我帮你您结算账单20、May I take a print of the card ,please?请让我划印一下您的信用卡，好吗？21、Could you please sign here ,please ?请您在这里签名，好吗？22、Here is your card and your receipt .这是您的卡和收据。

23、Have a nice trip .祝旅途愉快！24、May I know what is wrong ?请问有什么问题吗？25、I beg your pardon .请再说一次。

26、I will speak to our manager about it.我会向我们经理报告这件事情。

27、I will check it with the department concerned .Would you mind waiting for a minute ?我跟相关部门联系一下。

请你等一分钟好吗？。

28、I will correct your bill.我来把您的账单改过来。

29、We look forward to serving you again .我们期待能再次为您服务。

30、Here’s your room, Mr. Johnson .After you .这是您的房间，约翰逊先生。

您先请。

31、It is open from 9 a.m. to 11 p.m.它的营业时间是早上9点到晚上11点。

32、You can call the housekeeping if you need laundry，the number is 0.如果您需要洗衣服务，可以打给房务中心,是“0”。

33、You can call the front desk directly if you need a taxi . the number is 8106.如果您需要出租车，可以直接打给前台,是810634、If there is anything I can do for you , please call me .如果有什么我能为您效劳的，请给我打。

35、Could you hold the line ,please ?请不要挂断，好吗？36、Breakfast is served from 7:00 to 10:00，on the first floor早餐是从上午7点到10点供应,在一楼西餐厅。

37、At what time can we expect you ?您几点光临呢？38、I’m afraid another guest is using it .I will bring it to your room as soon as it’s available ,will that be all right ?恐怕另一位客人正在使用。

我会尽快送到您房间去，可以吗？39、Please dial 8first ,then the room number .您打房间，请在房号前加“8”。

40．Please go through the formalities for extending your stay.请您办理一下续房手续。

41．Let bellboy lead you to your room.让行员送您上去。

42.The room isn't cleaned completely. Please have a rest in sofa.房间暂时未打扫出来，请您在沙发上休息一会。

43．Do you need bellboy take your baggage?您需要行员为您搬运行吗？44、May I know your room number?我可以知道您的房号吗？45、At what time shall we call you ，sir?您需要几点钟叫醒呢，先生？46、For IDD line ,please dial 9 first ,then the country code ,area code and telephone number .拨打国际长途，请先拨9，然后再拨国家代码，区号和。

47、For IDD line, the charge is RMB8 per minute.国际长途每分钟8元。

48、For DDD line, the charge is RMB 0.7 per minute .国长途每分钟7毛钱。

50、We have sauna/massage /foot massage/ ……service, on the third floor. 我们三楼提供桑拿、按摩、足浴等服务。

51、We offer this in our hotel.我们酒店提供此项服务。

52、You can take a sauna bath there.您可以在那洗桑拿浴。

53、I’m terribly sorry to hear that .听到这样的事情，我真是非常遗憾。

54、I will contact with engineer to repair it .我马上联系工程师将它修复。

English for Housekeeping Dept.客房部常用英语1、You can call the housekeeping if you need laundry.如果您需要洗衣服务，可以打给房务中心。

2、You can call the front desk directly if you need a taxi .如果您需要出租车，可以直接打给前台。

3、Thank you for waiting 让你久等了4、I will check with my supervisor.我得请示主管。

（常用于回应客人的特殊要求）5、Could you hold the line ,please ?请不要挂断，好吗？6、Housekeeping . May I come in ?我是客房服务员，可以进来吗？7、May I do your room now ?我现在可以清理您的房间吗？8、What time would be better for you ?您什么时间合适呢？9、You can call the housekeeping when you want your room done ?当您需要清理房间时，可以给房务中心打。

10、Housekeeping .May I collect your laundry .客房服务员，我可以收您的送洗衣物了吗？11、I’m afraid it’s too late for today’s laundry .现在恐怕已经过了今天的洗衣时间。

12、Breakfast is served from 7:00 to 10:00. 早餐是从上午7点到10点供应。

13、I’m afraid another guest is using it .I will bring it to your room as soon as it’s available ,will that be all right ?恐怕另一位客人正在使用。

我会尽快送到您房间去，可以吗？14、I will contact with engineer to repair it .我马上联系工程师将它修复。

15、I’m afraid the line is busy now. Would you like to try again?正占线。

你愿意稍等一下，让我再试一次吗？16、At what time shall we call you ，sir?您需要几点钟叫醒呢，先生？17、Please dial 8 first ,then the room number. 请在房间号前加拨8（线拨打房间）.18、For IDD line ,please dial 9 first ,then the country code ,area code and telephone number .拨打国际长途，请先拨9，然后再拨国家代码，区号和。