十六章 商务英语
商务英语写作 Unit16
Objectives
To learn some samples To master some guidelines for writing busniness reports To learn some useful expressions
Introduction
Review
To learn some samples To master some guidelines for writing busniness reports To learn some useful expressions
Keys to Practice
Practice 1
A. 1) views 2) ban 3) available 4) revealed 5) against 6) enforced 7) exceptions 8) majority 9) support 10) acceptable B. 1) performance 2) decline 3) solutions 4) findings 5) incentives 6) up-to-date 7) advanced 8) flow 9) appoint 10) contact 11) co-operate 12) supply
Components of a Business Report
1. The title 2. The terms of reference 3. The proceedings 4. The findings 5. The conclusions 6. The recommendations 7. The signature 8. The date
Writing Task
商务英语写作Chapter Sixteen
Chapter SixteenFormal ReportsBasically a formal report consists of three parts: prefatory, text of report and supplementary.Prefatory partsHalf-title page (Title fly)It contains only the title of report; it adds formality.Title pageA report title page begins with the name of the report typed in uppercase letters (no underscore and no quotation marks). Next comes Presented to (or submitted to) and the name, tile and organization of the individual receiving the report. Lower on the page is Prepared by (or Submitted by) and the author’s name plus any necessary identification. The last item on the tile page is the date of submission. All items after the title are typed in a combination of upper-and lower-case letter.Letter or memo of transmittalA transmittal letter or memo follows the direct pattern and is usually less formal than the report itself. The transmittal letter or memo typically 1) announces the topic of the report tells how it was authorized: 2) briefly describes the project: 3）highlights the report’s findings, conclusions, and recommendations, if the reader is expected to be supportive; and 4 closes with appreciation for the assignment, instruction for the reader’s follow-up actions, acknowledgment of help from others or offers of assistance in answering questions.Table of contentsThe table of contents shows the headings in a report and their page numbers. For short reports you should include all headings. For longer reports you might want to list only first and second-level headings.List of figuresFor reports with several figures or illustrations, you may wish to include a list of figures to help readers locate them. This list may appear on the same page as the table of contents, space permitting. For each figure or illustration, include a tile, and page number.Executive summary or abstractIt summarizes essential elements in a report. Whether you are writing an abstract or an executive summary, its length and complexity will be determined by the report. For example, a 100-page report might require a 10-page summary. A 10-page report might need only one-page summary.Text of reportIntroductionFormal reports begin with an introduction that sets the scene and announces the subject. Don’t skip the introduction because you have included some of its information elsewhere. In introduction you may include:1)Background. Describe events leading up to the problem or need.2)Problem or purpose. Explain the report topic and specify the problem or need that motivatesthe report.3)Significance. Tell why the topic is important. You may wish to quote experts or citenewspapers, journals, books and other secondary sources to establish the importance of the topic.4)Scope. Clarify the boundaries of the report, defining what will be included or excluded.5)Organize. Launch readers by giving them a road map that previews the structure of the report. Beyond these minimal introductory elements, consider adding any of following information that is relevant for your readers: 1) authorization, 2) literature review, 3) sources and methods, and 4) definitions of key terms.BodyThe principal section in a formal report is the body. It discusses, analyzes, interprets, and evaluates the research finding or solution to the initial problem. This is where you show the evidence that justifies your conclusions.ConclusionThis important section tells what the findings mean, particularly in terms of solving the original problem. You may intermix conclusions with the analysis of the findings—instead of presenting the conclusions separately or you may place the conclusions before the body so that busy readers can examine the significant information immediately. Still, you may also combine the conclusions and recommendations.RecommendationsWhen requested you should submit recommendations that make precise suggestions for actions to solve the reported problem. They should evolve from the findings and conclusions. Do not introduce new information in the conclusions or recommendations. As with conclusions, the position of recommendations is somewhat flexible. They may be combined with conclusions, or they may be presented before the body, especially when the audience is eager and supportive. Generally, though, in formal reports, they come last.Supplementary partsAppendixThe appendix contains materials related to the report but not included in the text. Frequently included in appendixes are sample questionnaires and cover letters, sample forms, computer printouts, and statistical formulas; a glossary of terms may be put in an appendix or may stand as a separate supplementary part.Bibliography or referencesThis includes an alphabetical list of sources used in preparing for the report. You must include the author, publication, date of publication, page number, and other significant data for all ideas or quotations used in your report.The most formal, full-dress reports should contain prefatory pages. As reports become shorter and less formal, primary changes occur in the prefatory pages. Informal short report may only have a title page and report text. Your decision of what to be included will be based on the needs of your situation. Those needs are related to report length and the formality of the situation. The longer the problem and the more formal the situation, the more involved the report structure is likely to be. The shorter the problem and the more informal the situation, the less involved the report structure is likely to be.Tips of writing a formal report:Create an outline, including the major headings and subheadings.Prepare the materials carefully and present the facts objectively.Draw conclusions or make recommendations from the information you have gathered. Construct a list of references (bibliography) as you research, plan and write the report.Short ReportsThe short reports forms are by far the most common in business. These are the everyday working reports—those used for routine information reporting that is vital to an organization’s communication. Generally speaking, they have the following characteristics:Little need for introductory informationThese reports typically concern day-to-day problems and are intended for only a few readers who know the problem.Predominance of the direct orderBecause the shorter reports usually solve problems, they are likely to be written in the direct order. By direct order we mean that the report begins with its most important information, usually, the conclusion and perhaps a recommendation.More personal writing stylePersonal writing is common in the shorter reports. That is, the shorter reports are likely to use the personal pronouns “I”, “we”, and “you” rather than only the third person. But write impersonally when your reader prefers it and when the situation is formal.Structurally, the design of informal reports moves from the most important to the least important ideas. Most informal reports begin with a short introduction followed by a summary and then by the discussion. Whether you use a summary or a confined summary / introduction or an introductory followed by a separate summary depends on what your audience will need.Use a combined summary / introduction, if your readers need a brief orientation to the report and then a presentation of highlights.Use summary only, if your readers are familiar with the subject and are expecting the report.Use an introduction and a summary if a) you expect a variety of readers, only some of whom are familiar with the subject. Include a well-developed background section with a heading to indicate that this is, in fact, background. This will allow readers who do not need background on the topic to skip that information.Tips of writing an informal report:Indicated your purpose clearly.Give accurate and objective information.Organize clearly so that the report highlights the main points and leads logically to your conclusions.Questions for comprehension1.What are the major parts of a formal report?2.What are the major differences between formal and informal reports?3.What are the characteristics of shorter reports?4.Discuss the relative importance of the title fly and the title page in a report.5.Describe the role and content of a letter of transmittal.6.Why is personal style typically used in the letter of transmittal?7.Discuss the construction of the executive summary.8.Some reports need little or no introduction; others need a very long introduction. Why is thisso?9.Why do some report problems require introductory coverage of methods of collecting data,historical background and limitations?10.under what circumstances do reports present: a) an ending summary, b) and ending conclusion,and c) an ending recommendation respectively?。
商务英语综合教程(上册)Unit 16 Welcome to the Wired World
Unit 16 Welcome to the Wired World
Text Exercises Related Technical Terms Grammar
Unit 16 Welcome to the Wired World
Text
1 1997 may be the year for the world to catch up with a
vision of a networked future, and the results are shaking up enterprises, economies and governments around the world. Financial markets have moved off paper and onto ether waves; businesses are grabbing at newly globalized markets; and even slow-moving bureaucracies are fingering the Internet, searching for a balance between information and freedom. Starting this week in Davos, Switzerland, 1,200 of the world’s most influential businessmen and politicians---leaders who may not have known a data link from a cuff link a decade ago---will spend six days debating the shape and texture of life in the networked future. An additional journalist, dignitaries and other interested observers will be in attendance.
商务英语写作Chapter 16
How to decide the use of summary and introduction? Use a combined summary / introduction, if your readers need a brief orientation to the report and then a presentation of highlights. Use summary only, if your readers are familiar with the subject and are expecting the report. Use an introduction and a summary if a) you expect a variety of readers, only some of whom are familiar with the subject. Include a well-developed background section with a heading to indicate that this is, in fact, background. This will allow readers who do not need background on the topic to skip that information.
Conclusion This important section tells what the findings mean, particularly in terms of solving the original problem. You may intermix conclusions with the analysis of the findings—instead of presenting the conclusions separately or you may place the conclusions before the body so that busy readers can examine the significant information immediately. Still, you may also combine the conclusions and recommendations.
商务英语听说(第二版)Unit 16 Complaints and Claims
Part C – Conversation
A Claim
Listen to the conversation and complete the following exercises.
Part C – Conversation
Section A Choose the best answer to each of the following questions.
A. 5% of them.
B. 10% of them.
C. 15% of them.
D. 20% of them.
3. Which grade did the buyer order?
A. First grade.
B. Second grade.
C. Third grade.
D. Not mentioned.
( T ) 1. Complaints may be made to the exporter, importer, insurance company or shipping company.
( F ) 2. The party suffering the loss must lodge a claim for compensation.
B. Sell them off.
C. Reject the goods.
D. Not mentioned.
5. Who is responsible for the mistake?
1. What article is the conversation about?
A. Electronic goods.
B. Food.
C. Soybeans.
D. Bicycles.
Unit 16
Unit 16 Complaints, Claims and Settlement
Functional ssions
I’ve got a complaint to make. On the basis of clauses of the contract, we place our claims before you as follows. We have to file a claim against you for all the losses sustained. We have to hold you responsible for the loss caused by the shortage. Please give our claim your favorable consideration. We shall lodge a claim for all the losses incurred as a consequence of your failure to ship our order in time.
Unit 16 Complaints, Claims and Settlement
5. by no means 绝不 e.g. This remark by no means should be taken lightly. 6. workmanship 工艺质量
Unit 16 Complaints, Claims and Settlement
Unit 16 Complaints, Claims and Settlement
A. Making Complaints
Notes: 1. in conformity with 和… 一致； 遵照 e.g. Make sure everything you do is in conformity with the law. 2. expiry date 有效期限；终止日期 3. wrapping 包装纸，包装材料 e.g. kraft wrapping 牛皮纸包装 4. address 提出 e.g. If your subordinate did something wrong, you should always address a warning to him.
商务英语 unit 16---J.YY
2016-4-27
J.YY
find 发现 unexpected problems 意想不到的问题 just like 就像.....一样 bunker沙坑 “沙坑”是指由去除草皮和泥土而代之以沙或
沙状物并经过整备而多呈凹状的地域构成的障碍区。
of course 当然 in both business and golf 在生意和高尔夫上
• 2016-4-27 psychological theJo.YrYy 心理学理论
Words and expressions
• a typical business presentation 典型的业务演示 • except for除了
• a large number of 大量的 • executive 经理 young executive年轻经理 • expert 专家 • the art of ... ...的艺术 • make good impression on 给...留下好印象 • on the golf course 在高尔夫球场上
• boring 无聊的 • demanding 要求高的 • exciting 令人兴奋的 • fast 速度的 • fun 有趣的
• serious 严肃的 • skilled 需要技能的 • slow 缓慢的 • relaxing 放松的
2016-4-27
J.YY
Words and expressions
• around 大约 • bankers 银行家 • improve one's performance 提高某人的• OHT (ocular hypertensive) 高眼压的
•
眼压：眼压就是眼球内部的压力
国际商务英语课文电子版lesson (16)
Lesson 16 Insurance (II) Transportation insurance, like all forms of insurance, conforms to (follow遵守) certain basic principles. When firms seek cover （保险）for goods and units of carriage（运载工具）they must follow these principles. There are three main principles of insurance, two subsidiary（次要）principles and a doctrine（原理）.thing insured is preserved （protected）he will derive a benefitits preservation (protection), but if it is in any way damaged or lost the assured will be adversely affected（受到不利的影响）. You can insure your own car, for if it is damaged you will have to pay for it to be repaired and consequently（因此）you will suffer a loss. You cannot insure your neighbor’s car, for if it is damaged you will not suffer any loss. For this reason the insuring of anything by people who are not ―interested‖in it is held (thought被认为) to be ―againstpublic policy‖（违反公共政策）. This means that crime would be encouraged.Every contract of insurance requires an insurable interest to support it, or otherwise it is invalid （无效的）and any claim made upon it（based on it 依据保险合同）will not be entertained（accept 接受，受理）（by the insurer）. The time of an event may be crucial to the question of insurable interest. The interest passes (转移) with the documents. In cargo insurance we know who has an interest in the cargo at any particular point of time,if we know the terms of sale (price terms / terms of payment –FOB..) which have been arranged. We can work out who will suffer loss by discovering at what point the property passes from one person to another. The person who is going to suffer the loss is the one who has the insurable interest at any moment. This means that goods may be shipped at the port of origin(货物原产地港口)by a shipper or freight forwarder (consignor) under a policy（保单）taken out to cover them, and the buyer takes over the policy whichhas been issued when he takes over the ownership of the goods. If they fail to complete the voyage（旅程）(journey/transportation) undamaged, he(buyer) can claim on the insurance even though it was not in his name.Utmost good faith（最在诚信原则）is a very important principle. The people who decide what premium is fair公正的for a particular cover（某一笔保险）do （决定多少保费是公平的）so on the basis of written statements made in a proposal form投保单（by the insured）. If this statement is untrue,then the premium agreed on will not be a fair one. Suppose I say that a crate板条箱contains copper, when in fact it contains platinum （铂金）. The premium required to cover the cheaper metal will be an unfair premium for the more valuable cargo. The mis-statement is a fraud（欺骗）, and the policy is voidable（可取消的）（can be avoided/revoked）by the party who is misled (误导)（the insurer）. Even if the mis-statement was unintentional (非故意的), the underwriter would still be deceived and the policy voidable.third-hand Ford car will receive sufficient (enough) compensation to buy another third-hand Ford car, not enough to buy a brand-new (崭新的) Ford car. This principle cannot apply to life（寿险）or personal accident insurance（人身意外保险）—for of course a life, or a limb, cannot be restored.In a normal policy of insurancethe compensation payable（可支付赔偿）is sufficient only to restore the insured to the position he was in before the loss occurred—not to a better position. Cargo policies are often issued for an agreed value（商定的价值）and are therefore called ―valued‖ policies（有价保单）. The idea is that the compensation payable will be at an agreed figure （商定的数值）, often at invoiced cost（invoice value）plus freight (主运费) and forwarding charges （转运费）plus the insurance premium plus an agreed percentage such as 10 percent.（发票金额+主运费+转运运费+保费+10%）This （10%）represents a profit that could have been earned on the capital tied up（被占用）in the transaction.Contribution（损失分摊）is a sub-principle（under indemnity）which is associated with indemnity. It holds that a person cannot be allowed to insure twice for the same risk, and claim compensation from both insurers. To do so would amount to (be equal to相当于) restoring the insured to a better position than he was in when the loss occurred. It would be a breach(violation违背) of indemnity, and against public policy. Therefore, if two policies do cover the same event, the insurance companies contribute pro rata（按比例）to（分摊）the loss, and the insured is only restored to the indemnity position （损失发生以前的状态）. This is unlikely to happen very frequently in cargo insurance.Subrogation（代位追偿）, the sub-principle, also relating to indemnity, is of enormous importance in cargo insurance. The word ―subrogate‖means ―to take the place of another‖. Imagine asituation where A has insured his cargo with B and it is damaged by C’s negligence (carelessness疏忽大意). A will naturally claim against B, who will pay up for the loss suffered. However, because C was negligent, a legal action (法律诉讼) by A against C would almost certainly lead to an award (a grant made by a law court判决) of damage against C (判决C承担损害责任). A would thus be compensated twice, and this would be a breach of the principle of indemnity. To prevent this happening, B, the insurer, issubstituted for (replace替代) A, the assured, in any legal action against C. The insurer is entitled to (享有…权力或利益) the advantage (interest利益) of every right of the assured, which will diminish (reduce) the loss he (insurer) has been forced to bear.The doctrine of proximate cause （近因原则）—when an insurance policy is made out to cover a certain risk, a claim becomes payable only if that risk occurred as the proximate (closest) cause of the loss suffered. The proximate cause is the direct cause of the loss.Notes:Conform to 遵守Most people are willing to conform to the custom of society.大多数人都愿意遵循社会习俗。
商务英语 chap (16)
3
1. A Proposal for Barter Trade 提议易货贸易
易货贸易建议 Letter 1
Dear Sirs: As one of the world-famous exporters of electronics, you have been supplying our countries with large quantities of chips for many years. Following the development of science and technology in our country, our requirements for chips have been growing day by day. With a view to expanding our trade with you, we propose to conclude with you in the way of barter, that is, to supply us with your chips in exchange for our electronic components. It is not necessary that your counter purchase of our product be equal in value to the chips. The ratio may be settled through negotiation for each contract. We are looking forward to your favorable reply by return.
商务英语听说unit 16
商务英语应用文写作 Unit_16
• Ex. The buyer complains that the goods were defective before shipment.
• Ex. The material seems to be too loosely woven and is inclined to pull out of shape. By separate mail we have sent you a cutting from this material, also one from cloth of an early consignment, so that you can compare the two and see the difference in texture.
• Ex. If the goods are not shipped in June, we shall be compelled to purchase elsewhere and may have to countermand our order.
• Ex. For some time past we have been urging you for an immediate dispatch of these goods, and unless this order is already on the way, it will arrive too late for the season, and so be of no use to us.
9) The delivered goods being damaged
• Ex. According to the Surveyor’s Report, the damage was due to handling rough during transit.
全方位商务英语口语Unit 16 Building Relations with All Publi
Task 6 A Persuasive Speech
Background: Most of the customers favor the idea of “green marketing” because that can help reduce pollution and protect our environment. A supermarket decides to use reusable shopping bags instead of plastic bags in order to reduce waste and pollution. They ask the customers to pay 20 cents for each plastic shopping bag if they want to use plastic bags for their groceries. Some customers are strongly against the idea and angry about paying for the bag and some even refuse to shop there. How to solve the problem?
A businessman from Chicago, the United States has ordered $2,000 worth of children’s toys from your company. But he is not satisfied with the packing, the delayed delivery and inferior quality. He refused to accept them. You negotiate with him and finally refuse or entertain the claims.
商务英语口语Unit 16 Business Sightseeing
historic interest and scenic beauty. It is really an interesting and meaning trip. 此次旅行包括很多历史名胜和景点，的 确是一次既有趣又有意义的旅行。
好的陪伴。 ▪ 26. It is so splendid. Please take a
picture for me. 真是太壮观了，给我拍张照片吧。
▪Part 3 Conversations
▪ Read aloud the following two conversations and then demonstrate them.
Tip card 2
4. [BEC2题型] ▪ Collaborative Task and Discussion
▪ Your company wants to arrange a business sightseeing. Talk together for about 2 minutes about the possible factors and influences that are important for this and decide which three would be the most important. Here are some hints to help you.
▪ Conversation 1
▪ Conversation 2
▪Part 4 Paragraph Samples
▪ Read aloud the following two monologues and then demonstrate them.
初级商务英语听说 unit 16Business Culture
B Listen to the second part of the interview. Try to get as much information as possible and then match the persons in Column A with the deeds in Column B.
B Work in pairs and find out which one of you two can memorize more rules or customs.
3.2 Business meetings
A Listen to the passage about different rules in business meetings, and decide whether the following statements are true or false by putting a tick (√) in the correct box.
4.2 Business dining in different countries /regions
A Listen to a woman talking about business entertaining in the United States and decide whether the following statements are true or false by putting a tick (√) in the correct box.
2.2Two colleagues are talking about some “dos” and “don’ts” about business culture when doing business in Malaysia, China and Cuba.
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• KATE MCKENNA: Hello! 凯特．麦凯纳：你好! JENNY ROSS: Welcome back. 詹妮．罗斯：欢迎归来 I hear the American launch was a great success. 我听说美国的产品上市很成功。 KATE MCKENNA: I think we' ve cracked it. 凯特．麦凯纳：我想我们大获全胜了。 Orders for Big Boss are right on target. “大老板”的定单纷纷而来。 And I had a wonderful holiday. 我度了个不错的假期。 For a few weeks I managed to stop thinking about Big Boss. 我试着这几周不去想 “大老板”。 So how have things been here? 这里的事情怎样？
• But in the service agreement it says that you will send someone within twenty-four hours. 但在服务协议里，你们承诺的是二十四小 时内派人维修。 We need it fixed today. 我们需要它今天就修好。 Well, if you can' t get it repaired today then we will have to cancel our rental agreement. 如果你们今天不能修好，我们就不得不取 消我们的租赁协议。
• Is this post mine? 这是我的信件吗？ JENNY ROSS: No. This is yours. 詹妮．罗斯：不是。这才是你的。 You haven' t heard the news? 你还没听说吧？ KATE MCKENNA: What' s happened? 凯特．麦凯纳：怎么了？ JENNY ROSS: There' s a problem with the circuitry on some of the units that went to Japan last week. 詹妮．罗斯：上周运往日本的产品有些电路板出了问题 KATE MCKENNA: What!! 凯特．麦凯纳：什么！
• JENNY ROSS: Derek flew to Tokyo to look at the problem. 詹妮．罗斯：德里克已飞去东京查看这个问题。 KATE MCKENNA: So it' s serious. 凯特．麦凯纳：那么说，是很严重了。 JENNY ROSS: Yes. And Don' s gone to the component supplier to find out how it happened. 詹妮．罗斯：是的。堂已经去了零部件供应商那里去调查事情 的原因。 We think we have tracked the problem down to just two batches, but... 我们认为，出问题的产品只有两批，不过…… KATE MCKENNA: I don' t believe this. Where' s Clive? 凯特．麦凯纳：我不相信。克莱夫在哪儿？ JENNY ROSS: He' s in a meeting. 詹妮．罗斯：他在开会。
• KATE MCKENNA: Jenny, I need to talk to him as soon as possible. 凯特．麦凯纳：詹妮，我要尽快跟他谈。 I' ve negotiated sales of over 80,000 units to the States... 我已经商定了超过8万件产品销往美国…… • DON BRADLEY: We have three options. 堂．布拉德利：我们有三个选择。 We can re-negotiate with Southford Components or we can work with MAGL or Parkview. 我们可以重新与Southford零配件公司协商，或者我们可以与 MAGL或Parkview合作。 CLIVE HARRIS: A crucial factor is how quickly they can deliver. 克莱夫．哈里斯：重要的是他们能多快供货。
• GERALDINE: Do you have an appointment, sir? 杰拉尔丁：先生，你有预约吗？
• • • • • • • • • • • •
一、New words and expressions生词和短语 hire 租用 jam 使...卡住 install 安装 fix 修理 repair 修理，纠正 re-negotiate 重新谈判 rental agreement 租赁协议 service agreement 服务契约 We've cracked it 我们成功了 crucial factor 关键性的因素 assembly line 装配线
• 二、Answer the question ： • 1.What is the fault? • 2.When was the engineer supposed to come?
• Dialogue（二） • JENNY ROSS: Hello, this is Bibury Systems.The fax machine that we hired from you has broken down.The paper keeps jamming.It hasn' t worked properly since you installed it.We would like someone to come and fix it now.Look, I spoke to someone three hours ago.They said an engineer would come before lunchtime.But in the service agreement it says that you will send someone within twenty-four hours.We need it fixed today.Well, if you can' t get it repaired today then we will have to cancel our reClive, what on earth' s going on? 凯特．麦凯纳：克莱夫，到底出了什么事？ CLIVE HARRIS: Welcome back, Kate. 克莱夫．哈里斯：欢迎你回来， 凯特。 KATE MCKENNA: I' ve just spent weeks selling Big Boss in the States and now I find out there' s something wrong with it. 凯特．麦凯纳：我刚在美国花了几周时间销售“大老板”，现在却发现出了问 题。 Why didn't anyone tell me? 为什么没人告诉我？
• They offer a very fast delivery time, they have a very high reputation and they are the nearest supplier to the assembly line. 他们提出的供货时间很快，他们的声誉很好，他们是离 装配线最近的供应商。 But they are very expensive compared with Southford. 但与Southford 相比，他们的价格很高。 DEREK JONES: Don, price can' t be a factor at this stage. 德里克．琼斯：堂，价格在这个阶段已不是关键。 DON BRADLEY: I don' t agree with you. 堂．布拉德利：我不同意。 I think we have to get the best service at the best price. 我认为我们必须以最好的价格获得最好的服务。
Unit 16 Part2 Complaining about products and services
• Dialogue（一） JENNY ROSS: Hello, this is Bibury Systems. 詹妮．罗斯：你好，Bibury系统公司。 • The fax machine that we hired from you has broken down. 我们租的你们的传真机坏了。 The paper keeps jamming. 传真纸总是卡住。 It hasn' t worked properly since you installed it. 自从你们安装后就一直不能正常工作。 We would like someone to come and fix it now. 我们希望你们现在派人来修好。 Look, I spoke to someone three hours ago. 听着，我三小时前就跟你们的人讲了。 They said an engineer would come before lunchtime. 他们说午饭前会有个工程师过来。
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CLIVE HARRIS: I think we can re-negotiate a far better deal with Southford Components. 克莱夫．哈里斯：我认为，我们可以和Southford零配件公司重新谈判获取一 个更好的协议。 But we must move e in. 但我们一定要快……进来。
• DEREK JONES: MAGL certainly claim to be the fastest. 德里克．琼斯：MAGL一定是宣称供货最快的。 But I' m worried that although they are fast they may not have the best quality control. 但我担心，虽然他们是供货最快的，但他们可能没有最好的质量控制。 CLIVE HARRIS: And quality control was the problem with Southford Components. 克莱夫．哈里斯：质量控制正是Southford零配件公司出问题的地方。 DEREK JONES: Exactly. Although they have promised that their system is improved. 德里克．琼斯：一点也不错。尽管他们承诺质检系统已有改善。DON BRADLEY: Looking at these quotations, I don' t think Parkview are the best option. 堂．布拉德利：看一下这些报价，我认为Parkview不是最好的选择。