五星级酒店前台专用英语

五星级酒店前厅专用英语

饭店英语基本词汇management 经营、管理

rack rate 市价

package rate包价

group rate 团队价

cashier's desk 兑换处

check-out time 退房时间

voucher 证件

price list 价目表

check, cheque 支票

sign (动)签字

form 表格

reservation 预订

reception desk 接待处

house use 酒店使用

executive floor 行政楼层

tip 小费

reservation desk 预订处

luggage office 行李房

spare (形)多余的

postpone (动)延期

cancel (动)取消

traveler’s cheque 旅行支票

pay (动)付款

fill (动)填写

administration 管理、经营

note 纸币

registration desk 入宿登记处

lobby 大堂

luggage rack 行李架

visit card 名片

identification card 身份证

rate of exchange 兑换率

conversion rate 换算率

charge (动)收费

bill 账单

change money 换钱

procedure 手续、程序

up grade 升级

information desk 问询处

luggage label 行李标签

overbooking 超额订房

reasonable (形)合理的

cash (动)兑换

keep (动)保留、保存

bank draft 汇票

accept (动)接受

procedure fee 手续费

fill in the form 填表

■ 电话服务

operator 电话员

house phone 内部电话

special line 专线

dial a number 拨号码

hold the line 别挂电话

can't put somebody through 接不通

ordinary telegram 普通电话

Wake-up call service 叫醒服务

Switchboard 总机

Area code 区号

Extention 分机

receiver 听筒

city phone 城市电话

telephone number 电话号码

replace the phone 挂上电话

Line, please. 请接外线。

send a telegram(cable) 发电报long distance 长途电话telephone directory 电话簿

call somebody up 打电话给某人

can't hear somebody 听不见

can't get through 打不通

inland telegram 国内电报

ordinary mail 平信

The connection is bad. 听不清。

express telegram 加快电报

registered fee 挂号邮资

postcard 明信片

Telephone 电话用语

May I have the number, please? 请告诉我电话号码好吗？

Please hold the line a moment. 请不要放电话。

There is no answer. 没人接电话。

Would you like me to page him? 您要我为您呼他吗？

The line is busy. 占线

The line is free. 线通了。

Shall I ask him to return your call? 请他给您回电话好吗？

I’ll transfer your call. 我把您的电话转过去。

Front Office 前厅

I would like to check-in please. 我想现在登记。

How would you like to pay, by cash or by credit card?

请问您打算如何付帐？用现金还是信用卡？

May I show you to your room? 请允许我带您去您的房间。

Do you have a reservation? 您有预定么？

请您填一下这个登记表好么？

In case you need any help, please contact us. 如果您需要帮助，请与我们联系。What time will you check-out? 您打算什么时间结帐？

Would you like a smoking or non-smoking room? 您需要一间吸烟房还是无烟房？Our rack rate is 600 Yuan. 我们的市场价是600元。

Did you use anything from our mini bar? 您是否用过房间里MINI吧？

Here is your bill. 这是您的帐单。

Would you please check it? 您查一下好么？

Would you mind moving to another room? 您介意搬到另一间房间么？

Can you book this on my room account? 可否把它计入我的房费？

Which kind of room you prefer, a twin or a suite?

您想定那种房间，双人间还是套间？

How many nights would you like to stay?

您会停留几个晚上？

May I ask for your deposit please?

可以预付一下定金吗？