商务接待

Contents
Warm up activity: How to greet visitors?
Step 1
Tips for greeting guests
Definition of high-context & low-context culture
Step 2
Examples
Dialogues analysis
Step 3 Step 4
Supplementary exercise Assignment
step 1
Warm up activity: How to greet visitors?
...and you ?
step 1
Tips for greeting visitors
v. flatter with the intention of getting something synonym： brown-nose
• Explaining and Making Suggestions:
• 4. I’m afraid Mr. Brown is occupied at the moment. • 5. Would you mind waiting for a short while? • 6. Would you like to make an appointment for next Wednesday?
3. Greet visitors in a warm; and courteous manner. 4. Offer visitors some refreshments; or reading materials. 5. Be always prepared to make casual conversations . 6. Apologize and explain the reason for it if there is any delay. 7. Announce the visitor’s name; title and the company he represents and introduce the executive to the visitor. 8. Walk him to the front door and thank him when the visitor leaves.
2. Sentences
(1)Mr. Hanson is occupied just now (2)Mr. Hanson is on a long distance call
step 3
Further Extension
• Receiving Visitors
• 1. Do you have an appointment? • 2. Mr. Brown is expecting you. • 3. I’ll see if Mr. Brown is available now.
Stages
Before Reception
During Reception
After Reception
step 3
Homework
Role play: Students are requested to divide into several groups and do the homework based on the sample dialogue.
VS
step 3
step 3 Receiving procedures
have an appointment
have no appointment
If yes and the manager is free,then accompany or instruct them there.
If yes,but tthe manager is engaged,then alter the appointment.
step 1
The formal term for the amount of space around us or between us and others is proxemics. In American culture: ●0-18 inches is intimate space reserved for family and close friends ●18 inches to 4 feet is personal space used in most interpersonal i nt interactions ● 4-12 feet is social-consultative space used in more formal interactions
step 3
Business Reception Strategies
What a secretary should do
1. Try to deal with visitors professionally and make them feel comfortable. 2. Be aware of all the appointments and notify reception of all appointments.
step 2
Definition
A high context (HC) communication or message is one in which most of the information is already in the person, while very little is in the coded, explicit, transmitted part of the message.
● A favourable first impression always burgeons e.g. He is two-faced subordinate and with a heartfelt smile. knows how to butter up the president! ● Extend your hand first and give a firm handshake. ● During the conversation, remember to make eye contact ● You should also speak in a tender and polite way. Do not not butter up your customer or give him the cold shoulder. ● A proper distance should be kept between you and your cu customer.
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B u s in e s s R e c e p tio n
In this lesson you will learn:
• Tips on greetings. • Denfinition and examples of high-context and low-context culture. • Strategies om business reception
A low context (LC) communication is just the opposite; i.e., the mass of the information is vested in the explicit code.
step 2
High-context Cultures
Japanese
Chinese
Korean African American Native American Arab Greek Latin Italian English French
American
Scandinavian German
Байду номын сангаас
Low-context Cultures
step 2
Example
step 2
If not,first report to the manager and then make a new appointment
step 3
Language Points
1.Vocabulary
(1)appointment: 约会,约定 (2) be occupied忙碌，没有空 (3) available:有空的
Place: Bank of Tianjin Background: Mr. Martin is coming to meet the manager without any appointment. But the manager is on an emergent conference call and doesn’t want to see him. Susan tries to decline Martin for his manager. Persons: Susan-secretary, from China, the high-context culture country Martin-visitor, from France, the low-context culture country