民航乘务英语Unit教案

湖南外国语职业学院教案首页Period 1-2ⅠLead-inReviewTranslate the words, phrases and sentences below:1．1) 航站楼2) 有效护照4) 问讯处3) 分配位子6) 护照检查处5) 乘机手续台7) 安检处8) 行李认领健康证明、接种证明和海关申请表9)11) 外币兑换处10) 被隔离13) 称行李12) 地勤人员15) 候机室超重行李14)17) 行李箱16) 头等舱/商务舱/经济舱当班地勤人员18) 登机19)21) 排队20) 国内航线22) 插队25) 告诉某人做某事监视屏幕26) 27) 检查可疑物品28) 若某位旅客携带有金属制品，金属监测仪就会叫。

29) 任何旅客都享有免税商品限额。

约在起飞前一小时，旅客到达登机口。

30)Fill in the forms:2Check ______1Check-in desk ①_______2 Weigh luggage ②_______③_______3 ____________Passport control1 to __________.Security control2 if they ____ the metal detector ____ to use hand- held metal_______ .1 _________Departure lounge 2 _________3 _________1 one hour before departure, ______ .Boarding 2 show _______ .3 _______ before boarding the aircraft.1 Luggage reclaim①____________②Arrival2 Immigration and customs ③______④______⑤______3 ______________.Ⅱ General Ideas about Unit 2:Aims：1 to get some ideas of the categories of airline personnel and each class's responsibilities,etc.（了解航空工作人员的分类及每类人员的工作职责；）2 to learn the key words and expressions.Teaching's important points and difficulties(教学重点与难点)：1 some key words and expressions:accelerate加速, arm使…处于可用状态, altitude海拔,pre-flight briefing起飞前会议, flight deck / cockpit驾驶舱,co-pilot / second officer副驾驶, chute滑道, ditching水上迫降, domestic国内的, elevator升降舵, eligible符合条件的, evacuation疏散, exit使离开, fasten系紧,fuselage机身, galley机上厨房, hydraulics液压的,inflate使膨胀, initiative首要的判断力, instruct发出指令, lavatory机上卫生间, prohibit禁止, purser乘务长,release释放, roar吼叫, rudder方向舵,steer控制…的方向, steward男乘务员, stewardess女乘务员,stow装载, taxi滑行, undercarriage起落架aerodrome controller机场管制, air traffic controller空管, air tug拖车, area controller地区管制, charter flight包机, control column操纵杆,, 大副first officer , 急救装置emergency equipment , 交叉检查cross checkflight engineer机上机械员, flight schedule飞行计划, flight service director主任乘务长, food and beverage supplies餐饮供应, fuel transfer换油, gear up收起落架, jump seat乘务员座椅, life vest救生衣,long haul长途（旅行/ 运输）short haul短途（旅行/ 运输）,main landing gear/ undercarriage主起落架, nose landing gear前起落架, on board在飞机上, parking stand停机坪, personality traits个性特征, pick up增加, public address system广播系统, pull up收起, put…full on把…全部加上, safety demonstration安全演示,seat- configuration座椅规格, seat- pitch座位间距, steering control方向控制,stretch out伸展, take off, touch down落地, wing flap翼襟2 Main roles of cabin attendants3 Long Sentences1) Airline Personnel is a generic term for people who work with aircraft in one capacity oranother, whether they fly the aircraft, serve passengers or maintain an aircraft. 航空工作人员通常指的是以一种或另一种身份与航空工作有关系的工作人员，无论是飞机驾驶员，空乘服务人员，还是维修人员，都统称为航空工作人员。

2) In very busy airports, they could be either air controllers, who look after the plane during landing, or ground controllers, who take over once it has touched down.在特别繁忙的机场，他们既是飞机着陆时的空中管制员，又是飞机落地后负责接管飞机的地面管制员。

3) They direct them away from the boarding gate by giving permission to the air tug drivers to push back the aircraft. Then the Captain can take control of his aircraft and taxi along the taxi runway to the end of the main runway in preparation for takeoff.管制员准许拖车司机将飞机从候机口“推出”。

然后，由机长控制飞机，沿滑行跑道滑至滑行跑道端点位置，准备起飞。

4) In addition, the majority of first class seats can be converted into a bed at the touchof button, which is very comfortable for an overnight sleeping.另外，大多数头等舱的座椅，在按下按钮后，可以变成一张舒适的可以供晚间睡觉使用的床。

5) Before boarding, the whole crew attend a pre-flight briefing held by the captain, whoreviews the flight schedule and informs them of the weather conditions, special needspassengers, or any other concerns related to the flight.登机前，全体机组成员参加机长主持的飞行前准备会，机长再次检查飞行计划，向机组成员通告天气情况，有特殊需求的乘客和其它相关事宜。

6) Once the airplane reaches certain altitude, depending on the size of the airplane, the length of the flight and time of the day, the CA's prepare food and beverages, load the refreshment and trolleys, and serve the passengers with meals or snacks during the flight.一旦飞机到达一定的高度，根据飞机的机型、当天飞行里程和时间早晚，乘务员准备饮食、装车，然后为顾客服务。

Detailed Study:ⅢDefinition of Airline PersonnelAirline Personnel is a generic term for people who work with aircraft in one capacity oranother, whether they fly the aircraft, serve passengers or maintain an aircraft. Categories of Airline Personnel1 Air Traffic Controllers ( ATC's): They keep air traffic flying safely and efficiently. Theyhelp pilots to take off and land safely and make sure that planes are kept a safe distancefrom each other.air traffic controllersarea controllers approach controllers airport controllersdirect planes in flight and decide when and where guide it to a safe landing and give the safest route to each plane should land into a parking stand.their destinations and guide them into themost efficient order.2 Flight CrewA typical flight crew on board short haul flights or domestic routes, usually consistsofst Pilot (or the 1—the captain ( or the pilot), who is in command of the aircraft, and a CoOfficer). On long haul flights or international flights on larger aircraft, there is a third flightnd the mainly responsible for Officer) who is crewmember- the flight engineer ( or the 2 mechanical and electrical side of flight operations such as fuel transfer and hydraulics.Boeing 747 Passenger Airlinermain wing主翼Fuselage机身engine发动机wing flap襟翼elevator升降舵rudder方向舵主起落架nose landing gear前起落架main landing gear / undercarriage first-class cabin头等舱flight deck / cockpit驾驶舱机上的）厨房/经济舱galley（船economy-class cabin lavatory 卫生间rear galley机尾厨房3 Passenger CabinsFrom the service point of view, they are divided into3 areas, first class, business class andeconomy class.4 Air Cabin Crews), air stewards, stewardesses, flight attendants 'It is a generic term for cabin attendants (CAor the rather old fashion name, airhostesses.one purserBoeing 737 Passenger Airlinerthree CA'sone flight director,Boeing 757 Passenger Airliner one purserfive CA's5 Flight / Cabin Service director's duty: to oversee the smooth running of the cabin andto assign the cabin attendants with specific jobs for every flight during thepre-flightbriefing.6 Purser's duty: to manage the cabin attendants and conduct the passenger safety announcements, to handle money taken during the flight and a lot of paperwork.CA's work:…greet and direct 1)．2)stow the hand luggage …3)make sure …4)advise …5)check …6)arm and “cross-check”…7)perform and show …8)strap …9)serve the passengers with meals or snacks during the flight.10)handle all emergency situations7 Main roles of Cabin AttendantsCA's are expected to play a variety of roles during flight. The fist and most important is toensure the safety of the passengers at all times, including passenger management,fire-fighting, aircraft evacuation, ditching, depressurization; provision of first aid is thesecond major reason for having CA's on board the aircraft; it is the ability of CA's to adaptto people from different countries and their culture; CA's must be able to accept responsibilities.Ⅳ Ss are asked to read the whole text and then try to answerquestions below.Question 1: Why should a CA check the emergency equipmentAnswers to Question 1:Question 2: What are the main responsibilities of the cabin attendantsAnswers to Question 2:Question 3: What should a CA do in an emergency situationAnswer to Question 3:Question 4: What does the captain talk about during the pre-flight briefingAnswer to Question 4:Question 5: How important are the social abilities of a cabin attendant as well as their personality traitsAnswer to Question 5:Period 3-4．Ⅰ Review1 Translate the words and phrases below:accelerate加速, arm使…处于可用状态, altitude海拔,pre-flight briefing起飞前会议, flight deck / cockpit驾驶舱,co-pilot / second officer副驾驶, chute滑道, ditching水上迫降, domestic国内的, elevator升降舵, eligible符合条件的, evacuation疏散, exit使离开, fasten系紧,fuselage机身, galley机上厨房, hydraulics液压的,inflate使膨胀, initiative首要的判断力, instruct发出指令, lavatory机上卫生间, prohibit禁止, purser乘务长,release释放, roar吼叫, rudder方向舵,steer控制…的方向, steward男乘务员, stewardess女乘务员,stow装载, taxi滑行, undercarriage起落架aerodrome controller机场管制, air traffic controller空管, air tug拖车, area controller地区管制, charter flight包机, control column操纵杆,cross check交叉检查, emergency equipment急救装置, first officer大副, flight engineer机上机械员, flight schedule飞行计划, flight service director 主任乘务长, food and beverage supplies餐饮供应, fuel transfer换油, gear up收起落架, jump seat乘务员座椅, life vest救生衣,long haul长途（旅行/ 运输）short haul短途（旅行/ 运输）,main landing gear/ undercarriage主起落架, nose landing gear前起落架, , 个性特征personality traits , 停机坪parking stand , 在飞机上on boardpick up增加, public address system广播系统, pull up收起, put…full on把…全部加上, safety demonstration安全演示,seat- configuration座椅规格, seat- pitch座位间距, steering control方向控制,stretch out伸展, take off, touch down落地, wing flap翼襟Ⅱ Ss are asked to make dialogues between themselves.1 At a Booking Office2 At a Training Seminar3 After the Seminar4 Attending a Pre-flight Briefing5 Attending an Unaccompanied Child on the FlightⅢ Group workIn small groups, prepare a role-play based on the following topics:Topics:1 At the information desk2 Holding a briefing3 Attending an unaccompanied child4 After the training class5 Checking the emergency equipmentMaterials:Seatbelts life jackets tickets model planesⅣ Make announcements1 Announcement Prior to Take-off2 A Welcome Announcement3 Announcement for Moving Around4 Announcement for landingⅤ Summary1 Aims2 Important pointsSupplementary Reading- Flying in a Boeing 747 Ⅵ．。