大中专高铁乘务专业英语教学
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Don‘t worry. 别担心。
Take it easy. 放心好了（别着急）。
Just a moment, please. 请稍等。
三、答谢语
• 1、列车员答谢旅客：
Thank you very much. 非常感谢。
B. Requests 请求
• 1.Please tell me which train I should take for Guangzhou.
Everyday English Ⅱ 日常生活用语（二）
• Ⅱ. Learn to say
• A. Thanks and Apologies 感谢和道歉 • 1. It’s very kind of you. • 2.Thank you for your help. • 3. Thank you for the trouble you have taken to
单词和短语
• coordinate sth. /sth.with sb. 协作某事
（同某人协作某事）
• in charge of
负责
• freight train
货车
• passenger train
客车
• train crew
列车乘务组
• on board
车载
• under his direction
提醒、建议用语
• Please be careful. 请小心。 • Don’t go far. 不要走远。 • Pay attention to the departure-call. • 请留心开车铃声。
Why not go and have a look? 为什么不去看一看呢？
You'd better go and see if it's yours. 您最好去看一下是不是您的。
under his direction
在某人的指挥下
Greetings 问候
I beg your pardon? the Summer Palace 颐和园
您最好去看一下是不是您的。
或 Pardon?
您能再说一遍吗？ It's nothing.
There are 4 standard classes of seats: Thank you very much.
High-speed Beijing-Tianjin railway opens
铁路客运英语
Conversation 会话
A. On the train 在列车上
• 语法： • 时间表达法： • 1、直接表示法 • eight seventeen(8:17) • 2、past , to表示法 • Seventeen past eight(8:17)
在某人的指挥下
• communicate with
与…取得联系
一、问候语
Good morning . 您好！（早上好） Good afternoon. 您好！（下午好） Good evening. 您好！（晚上好） How do you do?
Nice to meet you. 见到您很高兴。 Glad to meet you. Pleased to meet you.
• Propaganda for Not Carrying Prohibited Articles 严禁携带危险品上车
Passenger Cars
客车
• Up and Down
上行和下行
• Beijing West Railway Station 北京西站
• The Qinghai- Tibet Railway 青藏铁路
Learn to say
Through Train Number 56
This is a temporary stop.
• Excuse me. 劳驾。 Checking-in and boarding 检票上车
这个翻译成“Danger ！ round-trip ticket 往返票
It will take …hours for the train to complete the journey.
• 2. Wake me up at seven tomorrow morning, please.
• 3. Will you please tell me how to check my luggage for Hangzhou?
• 4. I wonder if you could help me with my luggage.
四、道歉语 Station Facilities and Service
Seventeen past eight(8:17) 请检查一下您的行李是否完好无损，如果没有问题，请您在这里签字。
• 1、列车员向旅客道歉： 对不起，我们通常上下铺搭配在一起卖。
Yes, a crew member will come by with food to sell.
Everyday English Ⅰ 日常生活用语（一）
• Ⅰ. Learn to say • A. Greetings 问候 • 1. Welcome to China! • 2. Welcome to our city! • 3. Welcome to our train! • 4. Glad to take your train! • 5. Glad to see you again! • 6. Haven’t seen you for a long time. • Long time no see.
单词和短语
• freight
n.
• supervisor n.
• crew
n.
• personnel n.
• direction
n.
• coordinate v.
• activity
Байду номын сангаас
n.
• communicate v.
• engineer
n.
• dispatcher n.
货物、货运 监督人、管理人 全体人员（职员） 人员、职员 指导 使协调 活动、工作 沟通、通信 工程师、火车司机 调度员
二、欢迎语
• Welcome to our train. • 欢迎乘坐本次列车。
• Welcome aboard! 请上车！
Example 1:
• A: Good morning! • B: Good morning! Welcome aboard! • A: Thank you. It's nice to be here. • B: Hope you enjoy your trip.
• “keep out”的解释是，“用于警示牌，切勿靠近（进 入）”。
• 这个翻译成“Danger ！No Touch”更准确
• 翻译人员将fire fight一词理所当然地翻译成“消防 器材”，殊不知，这一词在英文中是“交火、炮战” 之意
• “Fire extinguisher, please don’t move it at will”才 符合其中文意思。至于“safety device”二词也是完 全是可以删掉的。
I’m sorry, I‘ll do it right away. 对不起，我马上办。
Sorry to trouble. 对不起麻烦您一下。
Sorry, I don't quite understand you. 对不起，我不太明白您的意思。
Excuse me. I don't catch your meaning. 请原谅，我没有领会您的意思。
• Garbage only, not for cigarette butt
At the booking office
• 1 How long will this train take to go to Beijing？这
列直达快车开到北京要多久？
2 This express will go straight from Beijing to Tianjin.这列快车从北京直达天津。
2、旅客向列车员道歉时，一般说：
• That's all right. 没关系。 • It doesn't matter. • Don't worry about it.
• 也可以说： • Never mind. • It's nothing.
Passenger Train Classes
• 旅客列车类型
direction
n.
Six Harmonies Pagoda 六和塔
train crew
列车乘务组
(iced) mineral water
• I‘m sorry. 或 Sorry. 对不起。 Learn to say
The train is standing at platform Number Two.
• OK. It comes to 1，200 yuan including service fee.
3 What time is the next train to Beijing?
• 下一趟去北京的车几点开？
• 4 I'd like to have two soft berth tickets to Shanghai for tomorrow.我想买两张明天的到上海的软卧票。 (hard berth, hard seating, soft seating)
• 6. Sorry, my English is very poor, • please speak more slowly. • 7. Pardon? • 8. I beg your pardon. Please say it once more. • 9. Sorry to trouble you. • 10. Sorry to have kept you waiting. • 11. Sorry to be in your way. • 12. Sorry, the supper is not ready. • 13. Sorry, the water has not boiled yet. • 14. I’m so sorry for what I’ve said. • 15. I’ll try to make sure it doesn’t happen again.
Don’t go far. 1、Welcome the our station! 翻译人员将fire fight一词理所当然地翻译成“消防器材”，殊不知，这一词在英文中是“交火、炮战”之意
dispatcher n.
The toilet is always locked when the train is at the station.
• Chief Conductor
列车长
• Shanghai Maglev Train
上海磁悬浮列车
Unit Three Propaganda for Not Carrying Prohibited Articles
严禁携带危险品上车
• “watch for”在字典上的意思是“等待，期待”之意。 若将警示牌上的英文再翻译过来，是“请等待一个 安全”。所以，不妨翻译为：“Carriage conjunction, please be careful”。
B. On the train 在列车上
• the Forbidden City 故宫 • the Great Wall 长城 • the Temple of Heaven 天坛 • the Summer Palace 颐和园 • Soul’s Retreat Temple 灵隐寺 • Six Harmonies Pagoda 六和塔
Seat Classes 座位等级 • There are 4 standard classes of seats:
hard seat, soft seat, hard sleeper and soft sleeper.
主要内容
• Seat Class
座位等级
• Passenger Train Classes 旅客列车类型
get me the ticket. • 4. I’m very sorry./ I’m so sorry./ I’m terrible sorry. • 5. Sorry, I don’t quite understand you. • Excuse me, I don’t catch your meaning.
Take it easy. 放心好了（别着急）。
Just a moment, please. 请稍等。
三、答谢语
• 1、列车员答谢旅客：
Thank you very much. 非常感谢。
B. Requests 请求
• 1.Please tell me which train I should take for Guangzhou.
Everyday English Ⅱ 日常生活用语（二）
• Ⅱ. Learn to say
• A. Thanks and Apologies 感谢和道歉 • 1. It’s very kind of you. • 2.Thank you for your help. • 3. Thank you for the trouble you have taken to
单词和短语
• coordinate sth. /sth.with sb. 协作某事
（同某人协作某事）
• in charge of
负责
• freight train
货车
• passenger train
客车
• train crew
列车乘务组
• on board
车载
• under his direction
提醒、建议用语
• Please be careful. 请小心。 • Don’t go far. 不要走远。 • Pay attention to the departure-call. • 请留心开车铃声。
Why not go and have a look? 为什么不去看一看呢？
You'd better go and see if it's yours. 您最好去看一下是不是您的。
under his direction
在某人的指挥下
Greetings 问候
I beg your pardon? the Summer Palace 颐和园
您最好去看一下是不是您的。
或 Pardon?
您能再说一遍吗？ It's nothing.
There are 4 standard classes of seats: Thank you very much.
High-speed Beijing-Tianjin railway opens
铁路客运英语
Conversation 会话
A. On the train 在列车上
• 语法： • 时间表达法： • 1、直接表示法 • eight seventeen(8:17) • 2、past , to表示法 • Seventeen past eight(8:17)
在某人的指挥下
• communicate with
与…取得联系
一、问候语
Good morning . 您好！（早上好） Good afternoon. 您好！（下午好） Good evening. 您好！（晚上好） How do you do?
Nice to meet you. 见到您很高兴。 Glad to meet you. Pleased to meet you.
• Propaganda for Not Carrying Prohibited Articles 严禁携带危险品上车
Passenger Cars
客车
• Up and Down
上行和下行
• Beijing West Railway Station 北京西站
• The Qinghai- Tibet Railway 青藏铁路
Learn to say
Through Train Number 56
This is a temporary stop.
• Excuse me. 劳驾。 Checking-in and boarding 检票上车
这个翻译成“Danger ！ round-trip ticket 往返票
It will take …hours for the train to complete the journey.
• 2. Wake me up at seven tomorrow morning, please.
• 3. Will you please tell me how to check my luggage for Hangzhou?
• 4. I wonder if you could help me with my luggage.
四、道歉语 Station Facilities and Service
Seventeen past eight(8:17) 请检查一下您的行李是否完好无损，如果没有问题，请您在这里签字。
• 1、列车员向旅客道歉： 对不起，我们通常上下铺搭配在一起卖。
Yes, a crew member will come by with food to sell.
Everyday English Ⅰ 日常生活用语（一）
• Ⅰ. Learn to say • A. Greetings 问候 • 1. Welcome to China! • 2. Welcome to our city! • 3. Welcome to our train! • 4. Glad to take your train! • 5. Glad to see you again! • 6. Haven’t seen you for a long time. • Long time no see.
单词和短语
• freight
n.
• supervisor n.
• crew
n.
• personnel n.
• direction
n.
• coordinate v.
• activity
Байду номын сангаас
n.
• communicate v.
• engineer
n.
• dispatcher n.
货物、货运 监督人、管理人 全体人员（职员） 人员、职员 指导 使协调 活动、工作 沟通、通信 工程师、火车司机 调度员
二、欢迎语
• Welcome to our train. • 欢迎乘坐本次列车。
• Welcome aboard! 请上车！
Example 1:
• A: Good morning! • B: Good morning! Welcome aboard! • A: Thank you. It's nice to be here. • B: Hope you enjoy your trip.
• “keep out”的解释是，“用于警示牌，切勿靠近（进 入）”。
• 这个翻译成“Danger ！No Touch”更准确
• 翻译人员将fire fight一词理所当然地翻译成“消防 器材”，殊不知，这一词在英文中是“交火、炮战” 之意
• “Fire extinguisher, please don’t move it at will”才 符合其中文意思。至于“safety device”二词也是完 全是可以删掉的。
I’m sorry, I‘ll do it right away. 对不起，我马上办。
Sorry to trouble. 对不起麻烦您一下。
Sorry, I don't quite understand you. 对不起，我不太明白您的意思。
Excuse me. I don't catch your meaning. 请原谅，我没有领会您的意思。
• Garbage only, not for cigarette butt
At the booking office
• 1 How long will this train take to go to Beijing？这
列直达快车开到北京要多久？
2 This express will go straight from Beijing to Tianjin.这列快车从北京直达天津。
2、旅客向列车员道歉时，一般说：
• That's all right. 没关系。 • It doesn't matter. • Don't worry about it.
• 也可以说： • Never mind. • It's nothing.
Passenger Train Classes
• 旅客列车类型
direction
n.
Six Harmonies Pagoda 六和塔
train crew
列车乘务组
(iced) mineral water
• I‘m sorry. 或 Sorry. 对不起。 Learn to say
The train is standing at platform Number Two.
• OK. It comes to 1，200 yuan including service fee.
3 What time is the next train to Beijing?
• 下一趟去北京的车几点开？
• 4 I'd like to have two soft berth tickets to Shanghai for tomorrow.我想买两张明天的到上海的软卧票。 (hard berth, hard seating, soft seating)
• 6. Sorry, my English is very poor, • please speak more slowly. • 7. Pardon? • 8. I beg your pardon. Please say it once more. • 9. Sorry to trouble you. • 10. Sorry to have kept you waiting. • 11. Sorry to be in your way. • 12. Sorry, the supper is not ready. • 13. Sorry, the water has not boiled yet. • 14. I’m so sorry for what I’ve said. • 15. I’ll try to make sure it doesn’t happen again.
Don’t go far. 1、Welcome the our station! 翻译人员将fire fight一词理所当然地翻译成“消防器材”，殊不知，这一词在英文中是“交火、炮战”之意
dispatcher n.
The toilet is always locked when the train is at the station.
• Chief Conductor
列车长
• Shanghai Maglev Train
上海磁悬浮列车
Unit Three Propaganda for Not Carrying Prohibited Articles
严禁携带危险品上车
• “watch for”在字典上的意思是“等待，期待”之意。 若将警示牌上的英文再翻译过来，是“请等待一个 安全”。所以，不妨翻译为：“Carriage conjunction, please be careful”。
B. On the train 在列车上
• the Forbidden City 故宫 • the Great Wall 长城 • the Temple of Heaven 天坛 • the Summer Palace 颐和园 • Soul’s Retreat Temple 灵隐寺 • Six Harmonies Pagoda 六和塔
Seat Classes 座位等级 • There are 4 standard classes of seats:
hard seat, soft seat, hard sleeper and soft sleeper.
主要内容
• Seat Class
座位等级
• Passenger Train Classes 旅客列车类型
get me the ticket. • 4. I’m very sorry./ I’m so sorry./ I’m terrible sorry. • 5. Sorry, I don’t quite understand you. • Excuse me, I don’t catch your meaning.