Week 1 Mock Exam

Week 1 Mock Exam for TS 16949:2002 Re-qualification1) The adoption of a quality management system should be a strategic decision of an organization.The design and implementation of an organization’s quality management system is influenced by varying needs, including?a) Particular objectivesb) The products providedc) The processes employedd) The size and structure of the organization.e) All of the above.2) An advantage of the process approach is the ongoing control that it provides over the linkagebetween the individual processes within the system of processes, as well as over their combined interactions. When used within a quality management system, such an approach emphasizes the importance of which of the following?a) Understanding and meeting requirements,b) The need to consider processes in terms of added value,c) Obtaining results of process performance and effectiveness,d) Continual improvement of processes based on objective measurement,e) All of the above3) The knowledge of the eight quality management principles should be demonstrated and cascadedthrough the organization by top management.a) Trueb) False4) Complete the titles of each of the eight quality management principles.a) Cb) Lc) Id) Pe) Sf) Cg) Fh) M5) Which of the following standards contains the definitions of the eight quality managementprinciples?a) ISO 9000:2000b) ISO 9001:2000c) ISO 9004:2000d) ISO/IEC 17021e) ISO/IEC 17025f) None of the above.6) Where the Technical Specification indicates that there are normative references this means thatthe references area) Included as requirements of the Technical specificationb) Are for reference onlyc) Are for guidance in the application of the Technical Specificationd) There are no Normative references in the Technical Specification.7) The standard ISO 9000 :2000, Quality management systems - Fundamentals and vocabularydefinitions area) Mandatory definitions for ISO 9001 :2000 Onlyb) Recommended terms to be used for quality systemsc) Are advisory for use with ISO/TS 16949 :2002d) For the purpose of the Technical specification, the terms and definitions given apply.8) Where an organization chooses to outsource processes they have to ensure that the supplier isresponsible for the conformity to the customer’s requirements.a) Trueb) False9) What must the quality management system documentation include?a) Documented statements of a quality policy and quality objectivesb) A quality manualc) Documented procedures required by this International Standardd) Documents needed by the organization to ensure the effective planning, operation andcontrol of its processese) All of the abovef) a and c only10) What is the extent of the quality management system documentation dependent upon?a) The size of organization and type of activitiesb) The complexity of processes and their interactionsc) The competence of personneld) All of the above11) Which is not required as a minimum, to be included in a quality manual:a) The scope of the quality management system, including details of and justification for anyexclusionsb) The documented procedures established for the quality management system, or referenceto themc) A description of the interaction between the processes of the quality management systemd) Documented statements of a quality policye) A description of the sequence of the processesf) a, b and c only12) Which of the following is not required to be covered in a documented procedure for control ofdocuments:a) To approve documents for adequacy prior to issueb) To review and update as necessary and re-approve documentsc) To identify the circulation of documentsd) To ensure that documents remain legible and readily identifiablee) To ensure that documents of external origin are identified and their distribution controlledf) To ensure the timely review, distribution and implementation of all customer engineeringstandards/specifications and changes based on customer-required schedule. Timelyreview should be as soon as possible, and shall not exceed two working weeks.13) The organization shall have a process for control of customer engineering specifications which ofthe following is not included :a) Identificationb) Control of distributionc) Timely reviewd) Record of the date of implementation on productione) Changes based on customer required schedule14) Timely review of customer engineering specifications is defined as :a) As soon as possible, not exceeding 2 working weeksb) In business days, not weeks or monthsc) In line with customer instructions15) A documented procedure for control of records must address retrieval :a) Trueb) False16) Which of the following is not a requirement of record retention in the client’s system :a) Satisfy regulatory requirementsb) Satisfy customer requirementsc) Satisfy IATF requirements Rules 1.11 Records17) Top management shall provide evidence of its commitment to the development andimplementation of the quality management system and continually improving its effectiveness by :a) Establishing the quality policyb) Ensuring that quality objectives are establishedc) Conducting management reviewsd) All of the abovee) a and b only18) Top management shall ensure that the quality policy :a) Is appropriate to the purpose of the organizationb) Provides a framework for establishing and reviewing quality objectivesc) Is communicated and understood within the organizationd) Is reviewed for continuing suitabilitye) All of the abovef) a, b and d only19) Quality objectives :a) Shall be established at relevant functions and levels within the organizationb) Shall be measurablec) Shall be consistent with, and used to deploy the quality policyd) Shall be included in the business plane) All of the abovef) b, c and d only20) Top management shall ensure that responsibilities and authorities are defined andcommunicated within the organizationa) Trueb) False21) Which of the following is not a requirement defined in Responsibility for Qualitya) Managers with responsibility and authority for corrective action shall be promptly informedof products or processes which do not conform to requirementsb) Personnel responsible for product quality shall have the authority to stop production tocorrect quality problemsc) Production operations across all shifts shall be staffed with personnel in charge of, ordelegated responsibility for, ensuring product qualityd) Quality personnel on all shifts shall be designated with responsibility to ensure thatcustomer requirements are addressed.22) Which of the following is not included in the responsibilities and authority that the Managementrepresentative is required to have.a) Ensuring that processes needed for the quality management system are established,implemented and maintainedb) Reporting to top management on the performance of the quality management system andany need for improvementc) Ensuring the promotion of awareness of customer requirements throughout theorganizationd) Ensuring the availability of resources23) Customer representative(s) shall ensure the customer requirements are addressed, which of thefollowing is not included :a) Selection of special characteristicsb) Setting quality objectives and related trainingc) Communication requirementsd) Product design and developmente) Process design and development24) Which of the following is not required of Management Review :a) Be conducted by top managementb) Be conducted at planned intervalsc) Be formally recordedd) Be communicated to customers and suppliers25) At minimum, management review results shall provide evidence of the achievement of :a) The quality objectives specified in the business planb) Customer satisfaction with product suppliedc) Continuous improvement targetsd) All of the abovee) a and b onlyf) a and c only26) Input to management review shall include information on actual & potential field failures :a) Trueb) False27) Which of the following is NOT a mandatory input to management review?a) Results of auditsb) Training needs analysisc) Customer feedbackd) Process performance and product conformitye) Status of preventive and corrective actionsf) Follow-up actions from previous management reviews28) The output from the management review shall include any decisions and actions related to :a) Improvement of the effectiveness of the quality management system and its processesb) Improvement of product related to customer requirementsc) Resource needsd) All of the above29) The organization shall determine and provide the resources needed; to implement and maintainthe quality management system and continually improve its effectiveness, and to enhance customer satisfaction by meeting customer requirements.a) Trueb) False30) Personnel performing work affecting product conformity shall be competent on the basis ofappropriate qualification, training, skills and experience.a) Trueb) False31) In the event that the Certification Body is not certain about the application of the rules they shouldcontact:a) The IATFb) The AIAGc) UKASd) ANABe) Their oversight office32) The annexes to the rules are to be considered Normative.a) Trueb) False33) The certification body can only undertake ISO/TS Certification audits to their ISO 9001:2000scope of accreditation.a) Trueb) False34) Where a certification body has multiple offices involved in the certification process the followingconditions shall be fulfilled.- The certification body shall use a common quality management system including the same procedures for all the local offices- One of the offices shall be designated to interface with IATF, and be approved by IATF, as the contracted office for the certification body. This contracted office will be the only contact between IATF and the certification body.a) Trueb) False35) The certification body’s procedure for customer and organization complaints has to contain.a) 8D analysisb) 5 why analysisc) Preventive actiond) Root cause analysis & systemic corrective action36) To be able to provide TS16949 assessment services, the certification body must not haveprovided consultancy services to a particular organization or any of its sites for the past:-a) 3 yearsb) 6 monthsc) 2 yearsd) None of the abovee) This is a QS requirement not a TS one.37) Consulting is defined as:- The provision of training- Document development, or- Assistance in implementation of the management system to a specific organization.a) Trueb) False38) Where an auditor is involved in the sale of auditing services to an organization it is considered asa conflict of interest to undertake the audit of the organization.a) Trueb) False39) A pre-audit or pre-assessment may be undertaken by the certification body.a) Trueb) False40) In the event that a pre-audit is performed which of the following rules does not apply.a) Only 1 pre-audit can be undertakenb) The pre-audit must be performed before Stage 1 auditc) The pre-audit may only be a maximum of 80% of the stage 2 auditd) The auditor undertaking the pre-audit has to be the stage 2 audit team leader41) Which of the following must the scope of certification for the site include? :a) Only the activities that have had the customer specific requirements auditedb) The scope should only indicate whether the site manufactures or designs andmanufactures not the activities undertaken.c) The activities that the organization has included in its quality systemd) All manufacturing meeting the applicability of ISO/TS 16949:2002 supplied to thosecustomers subscribing to ISO/TS 16949:2002.42) The certification body is required to have an internal witness audit process that has the continuingauthority to approve or reject their auditors.a) Trueb) False43) Which of the following statements is INCORRECT?- Details of audit activity have to be entered into the IATF data base by the Certification Body:a) Within one week of the issue of the certificateb) Within 2 weeks of the completion of the surveillance auditc) In the local language of the Certification Body44) A FAQ answer posted onto the IAOB or SMMT web site gives guidance on how the rules are tobe implemented in practice.a) Trueb) False45) Sanctioned interpretations posted onto the IAOB or SMMT web site amend the scheme rules.a) Trueb) False46) For what period are Certification Bodies required to maintain the records of certification activities.a) 6 yearsb) Three yearsc) For as long as the organization is registered with the CBd) A year after the year in which the record was createde) Three years after the certificate has expiredf) No specific period is identified.47) A documented procedure is required to define the record retention process used by the CB.a) Trueb) False48) Which of the following records is not required to be maintained by the CB.a) Scheduled audits showing dates/times and auditorsb) Auditor qualification records (full-time and sub-contract)c) Quotation to the client, including audit days and audit day feesd) Report of the Readiness Review for each initial audite) Copy of the certification decisionf) A copy of the auditor’s IATF card49) Initial certification audits are two stage audits as defined in ISO/IEC 17025.a) Trueb) False50) Any “site” may elect to pursue third party certification to ISO/TS 16949:2002, however, such“sites” shall have demonstrated capability to conform with all ISO/TS 16949:2002 requirements.a) Trueb) False51) An FMEA should indicate/address Special Characteristics identified by :a) Customerb) Supplierc) a & bd) Special Characteristics do not have to be identified/addressed on the FMEA52) FMEA’s should be geared towards :a) Defect detectionb) Defect preventionc) a and bd) none of the above53) A DFMEA should address :a) How can the design fail to do what it is supposed to dob) Failures caused by the Manufacturing processc) a & bd) none of the above54) A DFMEA is required in the following circumstances :a) New partb) Changed partc) Carry over part into a new application or environmentd) All of the abovee) a and b only55) Functions which should be involved in the creation of a DFMEA are :a) Assembly , Manufacturing & Qualityb) Materials (purchasing)c) Service & suppliersd) Persons responsible for the design of the next assembly processe) All of the abovef) a, b and c only56) Regardless of the RPN figure, special attention should be given to high ranking :a) Severityb) Occurrencec) Detection57) A DFMEA does not have to be fundamentally completed prior to release of production drawingsfor tooling :a) Trueb) False58) A DFMEA should begin with a :a) Block diagramb) Risk assessmentc) Control pland) Cause and effect diagram59) A DFMEA provides future reference to aid in analyzing field concerns :a) Trueb) False60) On a DFMEA, if the failure mode affects safe vehicle operation &/or involves noncompliance withgovernmental regulation without warning, the severity rating should be :a) 10b) 8c) 6d) 4e) 261) Measurement is defined as: - “The assignment of numbers (or values) to material things torepresent the relations among them with respect to particular properties”.a) Trueb) False62) Gage:- is any device used to obtain measurements; frequently used to refer specifically to thedevices used on the shop floor; includes go/no-go devices.a) Trueb) False63) 3 True or false> Measurement system:- is the collection of instruments or gages, standards,operations, methods, fixtures, software, personnel, environment and assumptions used to quantifya unit of measure or fix assessment to the feature characteristic being measured; the completeprocess used to obtain measurements.a) Trueb) False64) A measurement process may be viewed as a manufacturing process that produces numbers(data) for its output.a) Trueb) False65) A “Standard” may be which of the followinga) Accepted basis for comparisonb) Criteria for acceptancec) Known value, within stated limits of uncertainty, accepted as a true value.d) Reference valuee) A, B & Cf) C & D onlyg) All the above66) ………. Is the measurement resolution, scale limit, or smallest detectable unit of themeasurement device and standard.:a) Biasb) Linearityc) Discriminationd) a & be) None of the above67) Resolution (effective resolution) is defined as. The capability of the measurement system todetect and faithfully indicate even small changes of the measurement characteristica) Trueb) False68) The true value, i.e. the actual value of an artefact is unknown and can never be established.a) Trueb) False69) The Reference value is “a measurand value that is recognized and serves as an agreed uponreference value for comparison”. It can bea) A theoretical or established value based upon scientific principlesb) An assigned value based on some national or international organizationc) A consensus value based on collaborative experimental work under the auspices of ascientific or engineering groupd) For a specific application, an agreed upon value obtained using an acceptable referencemethod.e) A, B & Df) B & C onlyg) All of the above.70) Accuracy is defined asa) The difference between the observed average of measurements (trials under repeatabilityconditions) and a reference value.b) The closeness of agreement between an observed value and the accepted referencevalue.c) The net effect of discrimination, sensitivity and repeatability over the operating range (size,range and time) of the measurement system.d) A & Be) All of the above.71) Statistical process control requires a strategy of -------- :a) Detectionb) Qualityc) Consistencyd) Preventione) None of the above72) If a process is in control and stable, which of the following would be the highest reading ?a) CPKb) PPKc) Both the same73) Which of the following are ratios of process variation ?a) CPUb) Cp.c) CRd) PRe) c & d only74) Which type of chart checks for pass / fail ?a) X/R Chartb) Range Chartc) np Chartd) All of the abovee) None of the above75) Which chart checks for the proportion of nonconforming items ?a) p Chartb) np Chartc) u chartd) c charte) None of the above76) Can an attribute chart be used for continuous improvement ?a) Yesb) No77) No single index or ratio should be used to describe a process :a) Trueb) False78) A process is --------- if there are no special causes acting :a) In Statistical Controlb) Within specificationc) Stabled) Unstablee) None of the abovef) a & c only79) A stable process has a predictable distribution :a) Trueb) False80) Is 100% inspection required if excessive variation is due to common causes only ?a) Yesb) No81) Quality Management System consulting as defined in ISO/TS 16949:2000 rules edition 2 meansa) The requirement applies only to ISO/TS 16949:2002b) The requirements applies only to ISO Standardsc) Consulting refers to management systems consulting and applies to all standards.d) None of the above82) Certification bodies may provide consulting/training on site in core tools and lean management asthese are not ISO standardsa) Trueb) False83) A Subscribing customer is one:-a) Any automotive customer that is a member of the IATFb) Any automotive customer in the supply chain that supplies parts that go into an OEMvehiclec) Any Automotive customer that requires certification or compliance of is supply based) Any customer that the organization has included on its certificate.84) The IATF supplied software is the officially approved method for the calculation of audit man daysand takes precedence over Annex 3 of the rules form June 1st 2005.a) Trueb) False85) Where an organization and a supplier have common ownership the following rules shall apply;-a) Where the supplier is in the same physical location as the organization the supplier shallbe audited as part of the organizationb) Where the supplier is in a different physical location to the organization the supplier shallbe addressed within the organization’s QMS as a supplierc) The supplier whether on-site or remote shall be considered as a support locationd) A & Be) A & Cf) None of the above86) Remote supporting functions in a different country from the manufacturing site can be consideredas a supplier.a) Trueb) False87) A remote support function that is an independent unit supplying the service to several differentcustomers as well as its own organization could be considered as a supplier.a) Trueb) False88) Where more than one certification bodies are involved in the auditing of multiple sites withcommon supporting functions:a) All CBs shall include the supporting functions in their man days calculationsb) The CB that audits the support location is the only one that is required to include thesupport function in its man day calculationc) The employees from the support function are allocated on the proportion of their numbersto the total employee numbers at the site they support.89) The Audit reports for the locations covered by another CB shall be in the language agreedbetween the auditing CB and the organization when supplied to the other CB.a) Trueb) False90) For new sites, the initial audit for a letter of conformance only requires a stage 2 audit as thereare no records to review at a stage 1 audit.a) Trueb) False91) The purpose of PPAP is :a) To determine if all customer engineering design record and specification requirements areproperly understood by the supplierb) To determine that the process has the potential to produce product consistently meetingthese requirementsc) To demonstrate to the customer that the supplier’s controls comply with APQPrequirementsd) All of the abovee) a and b onlyf) None of the above92) PPAP is not required for standard catalogue items :a) Trueb) False93) PPAP Validation is required from a “Significant Production Run”. What constitutes a “SignificantProduction Run” ?a) Minimum 100 consecutive Partsb) Minimum 300 consecutive Partsc) Minimum 500 consecutive Partsd) One hour to eight hours of productione) a & d onlyf) b & d only94) What is the general default level for PPAP submission ?a) Level 1b) Level 2c) Level 3d) Level 4e) Level 595) ………….. approval permits shipment of material for production requirements on a limited time orpiece quantity basis :a) Fullb) Interimc) Partd) None of these96) The PPAP manual details 3 instances when submission is always required. They are :a) New Part or product, New Machines, Engineering Changeb) New Part, New Sub-Contractors, Engineering Changec) New Part, Engineering Change, Correction of a previous discrepancyd) New Part, New Machines, Correction of a previous discrepancye) All changes requires submission97) What dimensional results need to be included in the dimensional report ?a) Customer interface dimensionsb) Customer designated dimensionsc) All dimensions (except reference dimensions)d) Dimensions for significant characteristics98) What documents have to be up-dated in the Suppliers PPAP file if level 1 submission is requested?a) Warrant, Appearance Approval Report (if applicable)b) Warrant, Appearance Approval Report (if applicable), Control Plan, FMEA’s, ProcessFlow, Dimensional,c) All relevant items detailed as requirements for PPAP99) A supplier is asked to submit a PPAP at Level 1 by a particular customer location. The suppliershould use this level of submission for all subsequent submissions for this part number to all other customer locations :a) Trueb) False100) W hat documents have to be submitted for a level 1 submission ?a) Warrant, Appearance Approval Report (if applicable), Dimensionalb) Warrant, Appearance Approval Report (if applicable)c) Warrant, Appearance Approval Report (if applicable), Control Plan, FMEA’s, ProcessFlow, Dimensional, Samplesd) Warrant, Appearance Approval Report (if applicable), Samples。