第4章 战略质量规划(8-9讲)

Reward Power
If a leader has rewards that he or she can bestow on subordinates in return for some desirable position, the leader has reward power.
Managing Quality: An Integrative Approach; 2nd Edition
Managing Quality: An Integrative Approach; 2nd Edition © 2004 Prentice-Hall Slide 1-6
领导力Leadership 领导力Leadership For Quality
Slide 1 rordinate goals
– Those goals that pertain to achieving a higher end that benefits not just the individual, but the group.
Managing Quality: An Integrative Approach; 2nd Edition
Chapter 4
Strategic Quality Planning
2008年2月25日下午两点，郑州市将市区帝湖房地产 公司的两栋在建楼盘实施强制爆破
Chapter Overview概览 Overview概览
• • • • • • • • 战略内容Strategy Content The Importance of Time in Quality Improvement 质量领导力Leadership for Quality 质量和道德Quality and Ethics 质量为战略Quality as a Strategy 质量战略过程Quality Strategy Process 开展质量Deploying Quality (Hoshin Kanri) Does Quality Lead to Better Business Results?
– Quality improvement is a planned managerial activity. – Quality improvement involves identifying potential improvements, prioritizing potential areas for improvement, and planning the implementation of projects and improvements.
Managing Quality: An Integrative Approach; 2nd Edition
© 2004 Prentice-Hall
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战略内容Strategy 战略内容Strategy Content
• 质量规划的重要性Importance of Quality Planning
Managing Quality: An Integrative Approach; 2nd Edition © 2004 Prentice-Hall Slide 1-4
战略内容变量 Strategy Content Variables
• • • • • • • Time Leadership Ethics Quality costs Generic strategies Order winners Quality as a core competency
© 2004 Prentice-Hall
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Leadership For Quality
Slide 5 of 7 Types of Power Legitimate Power
Legitimate power comes with the position.
Managing Quality: An Integrative Approach; 2nd Edition
• 领导力维度Leadership Dimensions
– Trait dimension – Leader skills – Leader behavior
Managing Quality: An Integrative Approach; 2nd Edition © 2004 Prentice-Hall Slide 1-8
– 过程The process by which a leader influences a group to move toward the attainment of superordinate goals. – 主要变量A key strategic variable for quality management.
© 2004 Prentice-Hall
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Leadership For Quality
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• 权力类型Types of Power
– – – – – Power of expertise Reward power Coercive power Referent power Legitimate power
Managing Quality: An Integrative Approach; 2nd Edition
© 2004 Prentice-Hall
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Leadership For Quality
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• 承诺Commitment to Quality
– 重要特性An important attribute of quality managers is commitment over the long term. – 苦差使Quality management is hard, painstaking, slow work. – 庆功Often, victories in quality are rare and should be celebrated - especially at first. – 领导支持Leaders need to provide funding, slack time, and resources for quality improvement efforts to be successful. – 长久This commitment is measured in decades, not quarters or budget cycles.
Managing Quality: An Integrative Approach; 2nd Edition © 2004 Prentice-Hall Slide 1-13
质量和道德Quality 质量和道德Quality and Ethics
自习
•Quality appears to be good business. •Quality is also good ethics. •It is unethical to ship defective products knowingly to a customer. •Reliable products reflect an ethical approach to management. •There is a need for integrity, which gets down to honesty, in doing business.
– Leader skills
• Attributes such as knowledge, communication, planning, and vision.
– Leader behavior
• This approach discusses how leaders behave to identify specific leadership styles and the effects of leadership style on subordinate performance.
• 战略内容变量Strategy Content Variables
– Among the strategy content variables we discuss are time, leadership, quality costs, generic strategies, order winners, and quality as a core competency. – These outline key considerations when developing a strategic plan.
© 2004 Prentice-Hall
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Leadership For Quality
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• Leadership Dimensions
– Trait dimension
• Leadership characteristics tied to the personal “traits” of leaders (such as height and intelligence).
Referent Power
If a leader is charismatic or charming and is followed because he or she is liked, then the leader has referent power.
Managing Quality: An Integrative Approach; 2nd Edition
– 时间The time it takes to achieve business goals as a result of quality. – 速度The speed at which companies improve.