MEDIC-IPhase

Confusion Denial Anger Sabotage
“Much ado about nothing. Everything will stay the same”
“Are they out of their minds, cutting my staff by 25%?”
“Let’s create a committee to discuss the issue.”
COMMITMENT
Lack of understanding
People question or oppose the idea itself: They don’t understand what goal you are trying to accomplish They don’t know what impact the change will have on them They think there is not enough staff to execute the idea
Resource Requirements
During the I-phase
How does the demand on project team members change? What other people resources are needed outside the project team? Is there a need for investment? - is this approved? Is a change in working methods proposed which impacts human or process resources? - is this accepted and approved? Have all interested management approved the outline plan described in the D-phase?
Manipulate those who oppose Apply force of reason Ignore resistance Play off relationships Make deals Kill the messenger Give in too soon
Why wrong? They increase resistance The win might not be worth the cost They create fear and suspicion They separate those who want the change and those whose support is needed
Lack of skills
People will need to learn new
Responsibilities Procedures Systems Competencies
…and will question whether they are able to
Wrong positions ...
Reasons why people resist change, and remedies
Coaching Training Lack of skills Practice Lack of motivation Acknowledge Participation Big picture Lack of underMeaning standing
A Breakthrough Approach
M E D I C
easure ap xplore valuate efine solutions escribe modified process mplement mprove ontrol onform
The I-phase
I
Phase Focus: To plan, implement and monitor the designed improvement Deliverables: Implementation plan Communication Plan Plan for overcoming any resistance to the change Monitoring the Improvement
Track costs against budget
• React quickly to any over-spend situation - control or gain re-approval
Publish the ongoing financial statement to line management
Project Plan
Make a detailed project plan from the list of Activities and Countermeasures Draw Gantt charts Check the feasibility of the plan Use software familiar to local resources
How does the project impact a Business Balanced Scorecard Goal? What impacts will this project have on other business units and employees? What benefits will derive from this project? Has the value of the benefits been updated?
Lack of Understanding Lack of Motivation Lack of Skills
Mistakes in managing Resistance Effective reaction to Resistance
Types of resistance (1)
“Why are we doing this? Yet another project!”
MEDIC - I
The I Phase
MEDIC - I Overview
Content
Updating the Business case & sistance to change Project Plan Communication Plan
Dealing with resistance: The next slides address ….
Types of resistance In what form does resistance appear? Reason for resistance Why does resistance occur?
I
Project plan
Resource requirements
Budget/Control
Dealing with Resistance
Communication
Updating the Business case & objectives
During the MEDIC phases so far, some parts of the business case may have changed. Check:
The Implementation Phase
Updating the Business case & objectives
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Dates Tasks
Budgeting and Control
Ensure that all costs for the project implementation are budgeted: