客房部常用英语
酒店客房部常用英语30句
PART THREE第三部分FOR HOUSEKEEPING DEPARTMENT客房部用语Housekeeping （客房服务1）1.Housekeeping .May I come in客房服务员。
我能进来吗2.Here are the light switch，the temperature adjuster, the closet and theminibar.这是电灯开关、温度调节器、衣柜和小冰箱。
3.There are 2 scokets in the bathroom, one is for 110V and the other is for220V.浴室内有两个插座，分别是用于110伏和220伏电压。
4.The hot water supply is round the clock in our hotel.我们宾馆有24小时的热水供应。
5.The menu is on the door knob. Mark down the items and time for your breakfastand hang it outside the door.这是挂门餐牌。
请标明用早餐的品名和时间，并把它挂在门外。
6.Here’s the hotel’s service booklet and the telephone directory. You canmake DDD calls and IDD calls from your room.这是我们宾馆的服务指南和电话号码本。
您可以从房间内打国内直拨电话和国际直拨电话。
7.Excuse me .May I clean your room now对不起，打扰了。
我现在能不能为您打扫房间8.We usually make up the check-out rooms first, but we can do your room earlieron your request.我们通常先做走房，但我们也可以按您的要求先做您的房间。
客房部常用英语
客房部常用英语1. Good morning. / Afternoon / evening / night, sir / madam, welcome to Our Hotel, may I help you? 早上好/下午好/晚上好/晚安,先生/女士，欢迎光临我们酒店，我可以帮助您吗？2. It’s nice to meet you. 很高兴见到你。
3. Good luck! 祝您好运。
4. Take care! 保重。
5. Have a nice trip. 一路顺风。
6. Would you please wait a moment ? 请稍等一会儿好吗？7. May I help you ? 我能帮助您吗？8. Sorry to have kept you waiting. 抱歉让您久等了。
9. After you. 您先请。
10. Watch your step, please? 请小心走。
11. It’s on the right side of the corridor. 在走廊的右边。
12. It’s on the second floor. 在二楼。
13. Turn left (right) . 向左拐/右拐。
14. Go straight. 往前走。
15. Take the lift to the third floor. 乘电梯到三楼。
16. Thank you very much for telling me all this. 非常感谢您告诉我这些。
17. When and where did you first miss it, sir?您最早发现丢失东西是在什么时间、什么地点？18. I’m sorry to disturb you. 对不起，打扰您了。
19. I shall tell my Supervisor. 我将会告诉我的领班。
20. I’m afraid it’s too late for today’s laundry, sir. We can deliver it tomorrow around 10a.m. 先生，现在恐怕已过了今天的洗衣时间，要到明天上午十时才能送回来。
酒店客房部常用英语.doc3
酒店客房英语一、问候：Good morning sir/Mr…... 早上好先生Good afternoon miss/madam 下午好Good evening 晚上好Good night 晚安二、情景对话：A：Housekeeping . May I come in? 服务员，我可以进来吗？B: Yes, what it is? 什么事呀？A: we ‘d like to clean the room. May we do it now:? 我们为您打扫房间，现在可以吗？B: Yes, go ahead 可以来吧！三、句型May I make up your room? 我可以打扫您的房间了吗？May we clean your room now . Sir? 我可以打扫您的房间了吗？Could you come back later? 你能一会儿来吗？May I help you / what can I do for you ? 我能帮您做点什么吗？四、词汇morning 早上afternoon 下午evening 晚上Housekeeping 客房服务员clean the room 打扫房间come back later 一会儿来make up room 打扫房间英语培训（二）一、日常用语Excuse me. Sir/Miss/Madam 打扰您一下，先生// 小姐Thank you/thanks 谢谢You are welcome. 别客气Goodbye / See you 再见二、句型What time would it be convenient. Sir? 什么时候比较方便先生？We’ll come and clea n your immediately.我们将立刻来打扫您的房间What time is it now? 现在几点了？What is your room number ? 我的房间是哪间？三、数字/时间one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen sixteen seventeen eighteen nineteen twenty-one thirty fifty sixty seventy eighty ninety thousand million billionone ‘o clock two ‘o clock two thirty a quarter to/past three四、词汇Just a moment 稍等convenient 方便immediately立刻。
客房部应知英语
SENTENCE1. Good morning/afternoon/evening.早上好。
（下午好，晚上好）2. Housekeeping. May I come in?服务员，我可以进来吗？3. May I clean your room now, Sir?我可以打扫您的房间了吗？4. Could you come back later?你能一会儿再来吗？5. May I help you/ What can I do for you?我能帮您做点什么吗？6. May I make up your room?我可以打扫您的房间吗？7. Excuse me. Sir/Miss/Madam.打扰您一下，先生/小姐/女士8. Thank you/thanks. You are welcome.谢谢你。
别客气。
9. What time would it be convenient, sir?什么时候比较方便，先生？10. We’ll come and clean your room immediately.我们将立刻来打扫您的房间。
11.I’m sorry to disturb you, sir.打扰了先生。
12.Have a nice day.祝您过得愉快。
13.I’ll be there in a few minutes.我马上就去。
14. Could I have some more towels/tea/mineral water.请给我拿一些毛巾/茶叶/矿泉水。
15. I’ll get there right away/ I’ll bring it right away.我马上去拿/我马上给您拿来。
16. I’m sorry to have kept you waiting.对不起，让您久等了。
17. Do you have laundry?你有洗衣吗？18. May I replenish you mini bar?我能给您补充酒水吗？19. When will they be ready?什么时间能洗好？20. We’ll deliver them tomorrow evening around six.我们将在明天6点左右送到您的房间。
客房常用 英语附录
第一节客房服务常用英语词汇一、客房种类Single room 单人间Double room 大床间Twin room 双床间Triple room 三人间Suite 套房Junior suite 普通套房Deluxe suite 豪华套房Duplex suite 立体套房Presidential suite 总统套房Standard room 标准双人房Deluxe room 豪华房Business room 商务房Executive floor 行政楼层Inside room 内景房Outside room 外景房Corner room 角房Connecting room 连角房Adjacent room 邻近房二、客房状态Vacant clean 清洁房Occupied 住客房Stay 续住房Expected departure 预期离店房Vacant dirty 脏房Sleep out 住客外宿房Long stay 长住房Out of order 维修房No baggage 无行李房Light baggage 少量行李房Please make up room 请即打扫房Do not disturb 请勿打扰房三、客房家具和设备Bed 床Single bed 单人床Double bed 双人床Queen-size bed 大号双人床King-size bed 特大号双人床Foldaway bed 折叠床Baby cot 婴儿床Water bed 水床Sofa bed 沙发床Mattress 床垫Bedside table 床头柜Desk 台子Table 桌子Tea table 茶几Sofa 沙发Chair 椅子Cabinet 橱Drawer 抽屉Washing basin 洗脸盆Toilet 抽水马桶Bath tub 浴缸Shower head 淋浴喷头Towel rack 毛巾架Television 电视机Computer 电脑Telephone 电话Refrigerator 电冰箱Safe-deposit 保险柜Air conditioner 空调Electric kettle 电水壶Carpet 地毯Lamp 灯Desk lamp 台灯Wall lamp 壁灯Floor lamp 落地灯Bedside lamp 床头灯Mini bar 小酒吧Mirror 镜子Switch 开关Hair dryer 电吹风四、客房用品Wall painting 壁画Pillow 枕头Pillow case 枕套Sheet 床单Blanket 毛毯Quilt 被子Bedspread 床罩Bed pad 衬垫Window screening 窗纱Window curtain 窗帘Towel 毛巾Bath towel 浴巾Hand towel 手巾Bath mat 脚巾Bath robe 浴袍Shower curtain 浴帘Lamp shade 灯罩Bulb 灯泡Clothes hanger 衣架Rubbish bin 垃圾桶Remore controller 遥控器Battery 电池Slippers 拖鞋Shoe shine paper 擦鞋纸Clothe brush 衣刷Shoe basket 鞋篮Thermos bottle 热水瓶Cold water bottle 冷水瓶Cup 茶杯Glass 玻璃杯Wine glass 酒杯Tea tray 茶盘Match 火柴Ice bucket 冰桶Ashtray 烟灰缸Green tea 绿茶Black tea 红茶Jasmine tea 花茶Coffee 咖啡Laundry bag 洗衣袋Laundry list 洗衣单Shopping bag 购物袋Pen 钢笔Writing paper 信纸Envelope 信封Note pad 便签Post card 明信片Sewing kit 针线包Service directory 服务指南Room service menu 房内用餐指南DND card 请勿打扰牌Magazine 杂志Stationery folder 服务夹Facial tissue 面巾纸Toilet paper 手纸Emery board 指甲钳Bath soap 浴皂Facial soap 洗面皂Shampoo 洗发液Foam bath 沐浴液Comb 梳子Toothbrush 牙刷Toothpaste 牙膏Razor 剃须刀Bed board 床板Iron 电熨斗Ironing board 电熨板Electric shaver 电动剃须刀Alarm clock 闹钟Ice pack 冰袋Plug 插头Transformer 变压器Wheel chair 轮椅四、清洁设备及用品Maid’s cart 工作车Vacuum cleaner 吸尘器Space vacuums 吸水机Broom 扫帚Scrubber 刷子（硬）Brush 刷子Bucket 桶Mop 拖把Rag 抹布Steel wool 钢丝绒Spray bottle 喷壶Rubber gloves 防护手套Mop wringer 拖把拧干机Carpet shampoo machine 洗地毯机Rotary floor scrubber 洗地机Chemical cleaners 化学清洁剂All-purpose cleaners 多功能清洁剂Diainfectant 消毒剂Metal polishes 金属上光剂Furniture polishes 家具上光剂Brass polishes 擦铜剂五其他设备及用品Sewing machine 缝纫机Somke detector 烟感器Sprinkler 花洒Fire hydrant 消防栓Emergency exit 安全出口Extinguisher 灭火器六对客服务Housekeeper 管家Housemaid 客房女服务员Room attendant 客房服务员Supervisor 主管Clean the room 打扫房间To make up the room 整理房间To clean the bathroom 打扫卫生间To make the bed 铺床Turn-down service 做夜床Laundry service 洗衣服务Laundry 湿洗Dry-wash 干洗Pressing 熨烫Express service 快洗Baby sitting 婴儿照顾Wake-up call 叫醒服务Check in 入住Check out 退房Shoe polishing 擦鞋Lost and found 遗拾物品Room service 房内送餐服务第二节客房服务常用英语200句1.Good morning,sir.早上好，先生。
客房部常用服务英语
客房部基础英语一、问候语（Greeting）1. Good morning , madam / sir. （早上好！女士/先生）Good afternoon, madam / sir （下午好！女士/先生）Good evening, madam / sir （晚上好！女士/先生士）2. How are you, madam / sir? （您最近过的好吗？）3. Fine, thank you. And you? （回答：我很好，谢谢。
你呢？）4. How do you do！(您好！)5. Nice to meet you. (很高兴见到您。
)二、欢迎(Welcoming)6. Welcome to our hotel您好! （欢迎您到我们宾馆。
）Welcome to Xiangxi National Hotel.三、致谢(Expressing thanks):7. Thank you. （谢谢）对致谢的回答(Answers to thanks):8、You are welcome. （不客气）9、With pleasure. / My pleasure. （荣幸之至）四、致歉(Apologizing):10、Excuse me. (打扰客人时。
不好意思，打扰一下。
)11、I’m sorry. （对不起。
）12、I beg your pardon, sir. /Pardon？（能再说一次吗？）对道歉的回答(Answers to apology):13、That’s all right. It doesn’t matter. （没关系。
）五、表示乐意效劳(Willing to serve):14、OK, sir. I’ll be glad to help. （好的，先生。
我很高兴能够帮您。
）六、询问/征询(Asking/inquiring):15、May I help you? Madam / Sir. （我可以帮助您吗？女士/先生）七、祝愿/祝福(Expressing good wishes):16、Enjoy your stay with us, madam. （祝您住店愉快，女士）17、Have a nice day! Have a good day.（祝您玩得开心。
酒店客房常用英语句型
客房常用英语句型1．Good morning/afternoon/evening，sir/madam.早上/中午/晚上好,先生/小姐。
2．初次见面：How do you do?您好。
3．Glad to meet you.很高兴见到您。
4．How are you?您好吗？Fine, thanks. And you? 我很好，谢谢，您呢？5. Welcome to our hotel.欢迎到我们酒店来。
6．I hope you will enjoy your stay in our hotel.希望您在我们酒店过得愉快。
7．Pardon?对不起，请再说一遍好吗?(I beg your pardon?)8．Happy New Year!新年快乐!Merry Christmas! 圣诞快乐!9．Have a nice holiday!节日快乐!10.Wish you every success!祝您成功!11.Thank you for your advice/information/help.谢谢您的忠告/信息/帮助.12.You are welcome.不用谢.13.It’s my pl easure.非常高兴为您服务.14.I am at your service.乐意为您效劳.15.Yes, of course.当然可以.16.Go upstairs /downstairs.上楼/下楼。
17．I’m sorry about this.我对此表示抱歉。
19．Please be careful.请当心。
20．Good-bye and hope to see you again.再见，希望再见到您。
21．Housekeeping．May I come in？我是客房服务员，可以进来吗？22. Just a moment, please. 请稍等一下。
23. Sorry to have kept you waiting. 很抱歉让您久等了。
酒店客房实用英语
客房部英语100 句1．May I vacuum the carpet now? 请问我现在可以吸尘吗？2．I am sorry to disturb you, May I replenish the minibar for you? 不好3．Excuse me sir /miss, you room is available now Is there any thing else I can do for you.4．May I an adapter/extension cord, nail clipper scissors, tran sformer,quilt,bla nket,heater,pillow,towel ....................5．Would you please fill in the laundry list?6．Do you need express service?7．Are you going to check out today?8．Good morning sir/miss. I am sorry to disturb you,May I clean you room now, and what time would you like me to come back/What time would be better convenient for you.9．Excuse me sir, are you going to check out? May I check the room now?10．Please Call me to get it back, When you finish to use , Thank you very much!11．What is you room number sir ?12．May I continue the work, or do you want me to come back later? 13．Do you need to wash these garments?14．Please clean my room now?15．Would you please fill in your comments for us?16．You key card has some problem, you need to go to the front desk to change a new one.17．Can you help me to open the Safety box?18．Where is the Chinese restaurant?19．Why the air conditioning can't make cool.20．The TV is out of order.21．There is something wrong with the toilet.22．The air conditioning is too noisy.23．Do you need wet cleaning or dry cleaning your clothes?24．Why my Computer Can you connect to the internet? I will get someone to help you right away, please wait a moment.25．Do you have any laundry?26．Do you need change the bed sheet?27．It 's my pleasure!28．We look forward to seeing you again. Have a nice trip!29．We will try our best to mend the telephone /air conditioning. As soon as possible.30．Good morning/afternoon sir, Welcome to our hotel, you room is not available now please wait a moment, it will be ready in 10 minutes? 31．Excuse sir your room has some problem, May I fix it for you now? 32．I am sorry sir, I do not understand .I will get some one to help you right away. Just a moment please!33．Excuse me I am really to disturb you, I have ready knock the door three times. So I thought you were not in the room. May I clean your room now?34．May be something wrong with your key card. I will open the door for you and will call the bellboy get new key card for you. Just amoment please.35．Do you need turn down service now?36．May I see your pass port /ID card?37．Excuse me I beg your pardon?38．Can I buy your bath robe?39．Would you please sign here?40．I will check it for you , please wait for a moment.41．It there any bank nearby the hotel. I want to exchange some Currency Our hotel provide this service.42．Do you need ice?43．May I come in and check the roomattendants w'ork?44．I am sorry sir. This is the hotel property. You can not take it away. 45．May I do the Pest Control for you and a bad smell .will leave for a while?46．I will call the engineer to fix it right away?47．Excuse me sir. You room is ready now. is there anything else I can do for you ,have a nice day!48．Do you need shoes polish service?49．Why don't I have any fruit in my room?50．You room is a non smoking room.51．Please do not hang the clothes on the light cover. It is dangerous. 52．Excuse me sir. The free alarm in your room is activated. May I check it for you!53．What is your room number? May I show you to your room? Come this way please!54．Have a good sleep! Sweet dreams!55．Just let us know if you have any question. We are always at you Service!56．How are you .Have a nice day!!57．We hope you have a pleasant stay!58．We look for ward to serving you again.59．It is nice seeing you again/ hearing that.60．May I assist you with your luggage!61．I am sorry to hear that /to disturb you / to keep you waiting.62．I feel really sorry a bout this. I will take care of it right away. 63．The water is not warm enough to take a shower64．Don't worry leave it to me65．Please Call the manger for me /take care of this right away. 66．My toilet is stopped up/blocked up.67．I am sorry ，we will send some one up to your room right away!68．I would be happy to assist you /get this for you。
酒店客房英语大全
酒店客房英语大全客房部基础英语培训词汇部分本章概述一、Room words 房间词汇1、 Sleeping 睡眠空间2、 Washing 梳洗空间3、 Living 起居空间4、 Writing书写空间5、 Storing 存储空间6、 Other equipment 其它设备二、Special words客房特殊词汇一、房间词汇Part One、SLEEPIGN（睡眠空间）一、床bed床单sheet 被子quilt被罩bed-cover 枕头pillow内枕pillow-slip 枕套pillowcase毛毯blanket 床垫mattress白拍mattress pad 床头灯bed-side lamp床头灯罩lamp shade 灯泡light bulb壁画picture 墙壁wall壁纸wallpaper 折叠床folding bed加床 rollaway bed二、床头柜bedside table电话telephone 便签 note paper笔pen 电子表clock请勿吸烟卡please don’t smoke on the bed音响 radio 夜灯night lightPart Two、WASHING （梳洗空间）一、洗脸台: 镜子bathroom mirror 中巾架 tower rack洗手盆wash hand basin 面盆水龙头tap(hot and cold) 下水堵stopper 排水洞drain hole化装镜vanity counter 肥皂碟 soap dish卷纸架 toilet paper holder 吹风机 hairdryer垃圾筒garbage can1、备品：口杯drinking glasses 小巾hand towel中巾face towel 烟灰缸ashtray2、供应品：牙刷toothbrush 牙膏toothpaste浴帽shower cap 梳子comb针线包a swing kit 洗发水shampoo润肤body lotion 肥皂soap面巾纸tissue 卷纸toilet paper剃须刀razor二、抽水马桶toilet bowl ：马桶盖toilet seat cover 马桶垫toilet seat 抽水柄flush handle排水管waste pipe 溢出overflow三、浴缸bath tub: 大巾架towel rack浴缸扶手grab bar 淋浴头shower head晾衣绳 clothes line1、备品：地巾bath mat 浴袍bathrobe大巾bath towel 浴帘shower curtain浴帘杆shower rail四、其他词汇other words丢失missing 沾染 stain堵塞clog 烧坏的 burn out通风不凉的 stuffy 门钩door hookPart Three、LIVING （起居空间）一、休闲：咖啡桌coffee table 圈椅chair扶手椅armchair 火柴match落地灯floor lamp 窗户window窗帘curtains(day and night) 窗帘curtain rod宣传架notice二、娱乐：电视TV 遥控器remote control机顶盒VOD 电视柜TV shelf节目单TV program list三、小酒吧mini bar：酒单minibar list 热水壶electric kettle 冷水壶Flask 冰筒ice bucket托盘tray 茶壶teapot茶叶tea 咖啡coffe咖啡杯cup 茶杯tea cup冰箱fridge四、酒水：花生peanut 土豆片chips可乐co-ca-co-la 雪碧sprite本地啤酒local beer 果汁juice新其士sunkist 巧克力chocolate本地矿泉水mineral water 进口矿泉水evianPart Four、WRITING （书写空间）一、写字台writing desk：梳妆镜dressing mirror 台灯lamp 节目架TV program shelf梳妆椅dress table stool二、文具盒stationery box：信纸envelope电传fax paper 行李贴安全须知抽屉drawer ：服务指南Service Guide电话本Imperial Guide Part Five、STORING （存储空间）壁橱wardrobe/closet 衣架hanger备用枕头extra pillow 毛毯blanket洗衣单laundry list 洗衣袋laundry bag鞋拔子shoehorn 衣刷子cloths brush 擦鞋纸shoeshine 拖鞋slipper 保险箱safe 衣柜门door行李架luggage rackPart Six: Other Equipment (其它设备)一、门厅：门door 门锁lock门把手handle 窥镜spy-hole打扫牌make up room DND牌do not disturb早餐牌breakfast 开关switch沙帘cheers 窗台window sill 电源插座socket 空调air condition花瓶vase 沙发sofa安乐椅easy chair 穿衣镜full-length mirror紧急疏散图fire escape plan 壁角板skirting二、Special Housekeeping Nouns(客房特殊词汇)插头plug 接线板adapter吸尘器vacuum cleaner 抹布dust cloth钥匙master key 手推车trolly消毒剂disinfectant 空气清新剂air freshener 剪刀scissors 熨斗iron 胶水glue water 胶条adhesive tape宽带线coder line 变压器transformer。
客房部基础英语培训词汇
BASIC ENGLISH FOR HOTEL HOUSEKEEPING STUFF PART ONE WORD客房部基础英语培训词汇部分本章概述一、Room words 房间词汇1、Sleeping 睡眠空间2、Washing 梳洗空间3、Living 起居空间4、Writing书写空间5、Storing 存储空间6、Other equipment 其它设备二、Special words客房特殊词汇一、房间词汇Part One、SLEEPIGN（睡眠空间）一、床bed床单sheet 被子quilt被罩bed-cover 枕头pillow内枕pillow-slip 枕套pillowcase毛毯blanket 床垫mattress白拍（软床垫）mattress pad 床头灯bed-side lamp床头灯罩lamp shade 灯泡light bulb壁画picture 墙壁wall壁纸wallpaper 折叠床folding bed加床rollaway bed二、床头柜bedside table电话telephone 便签note paper笔pen 电子表clock请勿吸烟卡please don’t smoke on the bed音响radio 夜灯night lightPart Two、WASHING （梳洗空间）一、洗脸台: 镜子bathroom mirror 毛巾架tower rack 洗手盆wash hand basin 面盆水龙头tap(hot and cold)下水堵stopper 排水洞drain hole化装镜vanity counter 肥皂碟soap dish卷纸架toilet paper holder 吹风机hairdryer垃圾筒garbage can1、备品：口杯drinking glasses 小巾hand towel中巾face towel 烟灰缸ashtray2、供应品：牙刷toothbrush 牙膏toothpaste浴帽shower cap 梳子comb针线包a swing kit 洗发水shampoo润肤body lotion 肥皂soap面巾纸tissue 卷纸toilet paper剃须刀razor二、抽水马桶toilet bowl ：马桶盖toilet seat cover 马桶垫toilet seat 抽水柄flush handle排水管waste pipe 溢出overflow三、浴缸bath tub: 大巾架towel rack浴缸扶手grab bar 淋浴头shower head晾衣绳clothes line1、备品：地巾bath mat 浴袍bathrobe大巾bath towel 浴帘shower curtain浴帘杆shower rail四、其他词汇other words丢失missing 沾染stain堵塞clog 烧坏的burn out通风不凉的stuffy 门钩door hookPart Three、LIVING （起居空间）一、休闲：咖啡桌coffee table 圈椅chair扶手椅armchair 火柴match落地灯floor lamp 窗户window窗帘curtains(day and night) 窗帘curtain rod宣传架notice二、娱乐：电视TV 遥控器remote control机顶盒VOD 电视柜TV shelf节目单TV program list三、小酒吧mini bar：酒单minibar list 热水壶electric kettle 冷水壶Flask 冰筒ice bucket托盘tray 茶壶teapot茶叶tea 咖啡coffee咖啡杯cup 茶杯tea cup冰箱fridge四、酒水：花生peanut 土豆片chips可乐co-ca-co-la 雪碧sprite本地啤酒local beer 果汁juice新其士Sunkist 巧克力chocolate本地矿泉水mineral water 依云EvianPart Four、WRITING （书写空间）一、写字台writing desk：梳妆镜dressing mirror 台灯lamp 节目架TV program shelf梳妆椅dress table stool二、文具盒stationery box：信纸envelope电传fax paper 行李贴安全须知抽屉drawer ：服务指南Service Guide二、电话本Imperial GuidePart Five、STORING （存储空间）壁橱wardrobe/closet 衣架hanger备用枕头extra/spare pillow 毛毯blanket洗衣单laundry list 洗衣袋laundry bag鞋拔子shoehorn 衣刷子cloths brush 擦鞋纸shoeshine 拖鞋slipper 保险箱safe 衣柜门door行李架luggage rackPart Six: Other Equipment (其它设备)一、门厅：门door 门锁lock门把手handle/doorknob 窥镜spy-hole打扫牌make up room DND牌do not disturb早餐牌breakfast 开关switch沙帘cheers 窗台window sill 电源插座socket 空调air condition花瓶vase 沙发sofa安乐椅easy chair 穿衣镜full-length mirror紧急疏散图fire escape plan 壁角板skirting二、Special Housekeeping Nouns(客房特殊词汇)插头plug 接线板adapter吸尘器vacuum cleaner 抹布dust cloth钥匙master key 手推车trolley消毒剂disinfectant 空气清新剂air freshener 剪刀scissors 熨斗iron 胶水glue water 胶条adhesive tape宽带线coder line 变压器transformerBASIC ENGISH FOR HOTEL HOUSEKEEPING PART TWO客房部英语培训句型部分本章概述一、Greeting二、Offering help三、Promising四、Apologize & Responding to apologies五、Sympathizing六、Expressing thanks & responding to thanks七、Giving suggestions八、Saying goodbye九、Responding to complaints十、Inquiring about preference十一、Asking for & giving directions十二、Making a request十三、Good wishes英语培训（一）一、问候：Good morning sir/Mr…...早上好先生Good afternoon miss/madam 下午好Good evening 晚上好Good night 晚安二、情景对话：A：Housekeeping . May I come in? 服务员，我可以进来吗？B: Yes, what it is? 什么事呀？A: we ‘d like to clean the room. May we do it now:? 我们为您打扫房间，现在可以吗？B: Yes, go ahead 可以来吧！三、句型May I make up your room? 我可以打扫您的房间了吗？May we clean your room now . Sir? 我可以打扫您的房间了吗？Could you come back later? 你能一会儿来吗？May I help you / what can I do for you ? 我能帮您做点什么吗？四、词汇morning 早上afternoon 下午evening 晚上Housekeeping 客房服务员clean the room 打扫房间come back later 一会儿来make up room 打扫房间英语培训（二）一、日常用语Excuse me. Sir/Miss/Madam 打扰您一下，先生// 小姐Thank you/thanks 谢谢You are welcome. 别客气Goodbye / See you 再见二、句型What time would it be convenient. Sir? 什么时候比较方便先生？We’ll come and clean your immediately.我们将立刻来打扫您的房间What time is it now? 现在几点了？What is your room number ? 我的房间是哪间？三、数字/时间one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen sixteen seventeen eighteen nineteen twenty-one thirty fifty sixty seventy eighty ninety thousand million billionone ‘o clock two ‘o clock two thirty a quarter to/past three四、词汇Just a moment 稍等convenient 方便immediately立刻英语培训（三）一、日常用语I’m sorry to disturb you sir.打扰了先生Have a nice day . 祝您今天过的愉快Have a good rest 祝您过的愉快Sure Certainly 当然可以二、句型I’ll be there in a fe w minutes 我马上就去Could I have some more towels\tea\coffee 请给我那一些毛巾\茶叶\咖啡I’ll get there right away \I ‘ll bring it right away 我马上去拿\ 我马上给您拿来I’m sorry to have kept you waiting 对不起让您久等了三、词汇disturb打扰rest休息minutes分钟towel毛巾wait 等侯tissues面巾纸quilt被子ashtray烟灰缸ice冰块hot water热水英语培训（四）一、日常用语Have a pleasant evening 祝您度过愉快的夜晚Is there anything else I can do for you 还需要我做什么二、句型Do you have laundry? 你有洗衣吗？May I replenish you mini bar? 我能给您补充酒水吗？When will they be ready ? 什么时间能洗好？We’ll deliver them tomorrow evening around six 。
客房部英语
客房部英语一、清扫chair 椅子pillow 枕头telephone 电话Safe 保险箱bathtub 浴盆hair dryer 吹风机toilet 马桶quilt 被子pillowcase 枕套bath towel 浴巾1、If you need help, please call Housekeeping Service Center.如果要帮助请给客房中心电话.2、May I clear your room?我可以打扫房间吗？二、服务班chair 椅子refrigerator 冰箱Single bed 单人床bedside table床头柜telephone 电话air-conditioner 空调Safe 保险箱remote controller 遥控器bathtub 浴盆hair dryer 吹风机body scale 人体称toilet 马桶quilt 被子pillowcase 枕套ashtray 烟灰缸pillow 枕头bath towel 浴巾bath matt 地巾elevator 电梯1、If you need help, please call Housekeeping Service Center.如果要帮助请给客房中心电话.2、Your laundry will be picked up before 11 a.m .and returned by 6p.m.您的衣服将在11:00收取,下午6:00送回.3、Please fill out the laundry list and put it in the laundry bag.请填好洗衣单并将衣服装进袋子里.4、I’ll send it up to your room at once, sir.物品将马上送到您房间.5、Is there anything else I can do for you?还有什么我能为您做的吗?6、Room service telephone number is 9888.送餐电话:98887、I`ll send it up to your room at once,我马上派服务员去您房间.8、According to the hotel’s regulations, all dam ages must be paid for.根据宾馆规定损坏物品需要赔偿.三、客房中心chair 椅子refrigerator 冰箱Single bed 单人床bedside table 床头柜telephone 电话air-conditioner 空调Safe 保险箱remote controller 遥控器bathtub 浴盆hair dryer 吹风机body scale 人体称toilet 马桶quilt 被子pillowcase 枕套ashtray 烟灰缸pillow 枕头bath towel 浴巾bath matt 地巾elevator 电梯Chinese food 中餐Western food 西餐buffet 自助餐Conference room 会议室lobby bar 大堂吧security department 保卫部service booklet 服务指南1、If you need help, please call Housekeeping Service Center.如果要帮助请给客房中心电话.2、Your laundry will be picked up before 11 a.m .and returned by 6 p.m.您的衣服将在11:00收取,下午6:00送回.3、Please fill out the laundry list and put it in the laundry bag.请填好洗衣单并将衣服装进袋子里.4、I’ll send it up to your room at once, sir.物品将马上送到您房间.5、Is there anything else I can do for you?还有什么我能为您做的吗?6、Room service telephone number is 9888.送餐电话:98887、I`ll send it up to your room at once,我马上派服务员去您房间.8、According to the hotel’s regulations, all damages must be paid for.根据宾馆规定损坏物品需要赔偿.9、We have charged it to your room already.帐单已记入您房间.10、Pyiamas is free uses, but it might be charge if you take it away.睡衣免费使用,但不能带走.四、PALift/elevator电梯lobby大堂bar酒吧Sorry对不起business-center商务中心just a moment等一会Floor楼层look看up-stair楼上Down-stair楼下good-morning早上好good-afternoon下午好Good-evening晚上好turn left左拐turn right右拐Go on直走toilet卫生间toiler paper卫生纸Chinese restaurant 中餐厅west restaurant西餐厅1、Can I help you? 我能帮你吗？2、this way please。
1007客房部常用英语单词
HOUSEKEEPINGST ANDARD LANGUAGEFORROOM A TTENDANTSAND LAUNDRY A TTENDANTS客房语言1．常用术语：check out room ：客人当天要离开的客房，未清理。
vacant room ：客人已经离开的空房间，未清理。
ready room ：准备出售已经被楼层领班检查合格的房间。
occupied room ：正在住人的房间。
stand room ：普通间（标准间）这是饭店最常见的客房。
suit room ：套间，有二个或二个以上的房间，有餐厅。
connecting room ：两个标准间，中间有门连接，门可以打开，使两间相通D.N.D. ：请勿打扰。
Make up room : 清理房间。
Double lock : 客人外出不住在客房，由服务员把保险针推出来的双锁Lock in : 客人在房中，由客人把保险针（短）推出来的双锁V.I.P : 重要客人。
Back of the house: 指不直接与客人接触的服务部分。
Back to back ：客人离开，与客人住进同时，这就要求立即整理客房。
Check in ：客人进住饭店，进入整理好的客房。
Check out ：客人离开饭店，离开客房交客室钥匙结帐。
Booking ：客人已经预定。
Long staying ：长住客。
F.I.T ：散客。
Sleep out ：没回来睡。
Slipper ：逃帐客人。
Regular guest ：常客。
VVIP ：极重要客人。
Lost found ：失物招领。
Bed board ：应客人要求，夹在床架和床垫中间的木版。
Group ：团队客。
Walkman ：未预定而自己临时入住的客人。
Full house ：饭店客房全部出租完，没有空房间可以出租。
House use ：由饭店工作人员，主要是管理人员、值班人员住的房间。
Out of order ：房间出现问题不能使用，需要修理。
酒店客房英语
客房部日常用语（英汉对照）客房部1、I’m very sorry, madam.对不起，夫人。
2、Thank you for coming.谢谢您的光临。
3、I’ll bring them to you right away.我马上为您送来。
4、Yes, thank you.是的，谢谢。
5、I’m very sorry about that, madam.非常抱歉，夫人。
6、I’ll bring you some hot water right away.我马上把开水送来。
7、There are some laundry bags in the drawer, sir.先生，洗衣袋在抽屉里。
8、Please fill in the forms and place them into the laundrybags.请您填写好洗衣单再放进洗衣袋里。
9、Oh! I see, thank you.啊！我明白了，谢谢。
10、I’ll have a room attendant bring it to you.我马上让服务员拿给您。
11、I’ll send up a room attendant with it.我马上派服务员拿给您。
12、 May I know your name please?可以告诉我您的名字吗？13、 May I know your room number please?可以告诉我您的房号吗？14、 We can bring(lend) you an adapter if you like.如果您需要，我们可以借给您一个万能插座。
15、 Could you sign, please?请您签名，可以吗？16、 I will have someone take care of it.我会派人留意。
17、 I will call someone to have a look at it.我通知同事来看一下。
客房英语
酒店英语客房服务Housekeeping Housekeeping 客房服务客房部（Housekeeping）的主要工作是管理酒店所有的客房，为客人提供温馨舒适、清洁安全的客房住宿环境。
客房部承担着客人住店期间大量的服务工作，是酒店的核心服务部门。
一、Greetings 问候(1)、Hello / Hi ! / How do you do! 你好！(2)、Good morning, Sir / Madam！早上好,先生/女士！Good afternoon 下午好Good night 晚安Good evening 晚上好(3)、How are you? 你好吗？How is it going? 最近怎么样/近况如何？(4)、Nice to meet you ! 很高兴见到你。
(5)、Welcome to our hotel ! 欢迎光临我们宾馆！Thank you for your coming. 谢谢您的光临！(6)、节日问候：Merry Christmas！圣诞节快乐！Happy New Year！新年快乐！Happy Spring Festival! 春节快乐！Happy Birthday to you! 祝你生日快乐！(7)、Good Bye! / Bye-bye! 再见！Take care. / Keep well. 保重！(8)、—Thank you (very much)! (非常)感谢！—You are welcome. / That is all right.不客气/ 不用谢！(9)、Can / May I help you? 我可以帮助你吗?(10)、Have a good / safe trip. 旅途愉快/ 一路平安。
句型精选招呼和带领客人Welcome to Zhuogengyuan Hotel! 欢迎您来到拙耕园宾馆！What is your room number? 请问您的房间号码是多少？Can / May I see your room card? 我能看看您的房卡吗？Follow me, please. 请跟我来！Please watch your step. 请您小心走好！Please take the lift. 请您乘坐电梯。
酒店客房部-客房常用英语
客房服务用语1.There is some thing wrong with the network of our hotel, so I’am sorry that it is not available to make the network in your room.因为现在网络有问题，所以上不了网。
2.The network is OK now.现在可以上网了。
3.Just a moment please, our computer maintenance person will come here at once.请稍等，我们的电脑维护员马上到。
4.The hair dryer is putting on the wall of your bathroom.风筒挂在您浴室的墙壁上。
5.Excuse me, do you need to change your bed sheets?请问你需要更换你的床单吗？6.May I use the vacuum cleaner? It may be a little noisy.我能为你吸尘吗？那样可能会有一点吵。
7.May I dust the furniture for you?我可以给家具抹尘吗？8.Your room is almost ready. If there is anything else we can help, please call the housekeeping at Ext:62.你的基本上准备好了，如果你还有其它需要请通知房务中心，分机“62”。
9.Please go to the reception, then they can make a new room’s key for you.请你去前台重新刷新一下房卡。
10.If you need make up your room, please call the housekeeping at Ext:62.如果你要清洁房间，请通知房务中心，分机：“62”。
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***客房部常用英语Housekeeping Dept.一、词汇 Vocabulary1、客房部 housekeeping department /dept.2、客房设施 room facilities3、标准客房（单、双人房） standard room (single ,double room )4、豪华单、双人客房 deluxe single /double room5、商务套房 business suite6、豪华套房 deluxe suite7、总统套房 presidential suite8、大床 king-size bed9、两张标准床 twin beds10、门 door11、门把手 door handle12、锁 lock13、防盗眼/猫眼 spy hole / spy eye14、衣柜 wardrobe15、衣柜滑门 wardrobe sliding door16、衣柜灯 wardrobe light17、衣架 hanger18、西装架 suit hanger19、裙架 skirt hanger20、裤架 trousers hanger21、衣镜 dressing mirror22、保险箱 safe box23、小冰箱/小酒吧 mini bar24、酒柜 cocktail cabinet25、行李架 baggage rack26、写字台 writing table27、梳妆台 dressing table28、抽屉 drawer29、电视机 TV set(TV:television)30、遥控器 remote control31、咖啡桌 coffee table32、椅子 chair33、安乐椅 easychair34、床垫 mattress35、床头板 headboard36、床头柜 bedside cupboard37、挂画 picture38、电话 telephone39、文具用品 stationery40、活页夹 folder/file41、圆珠笔 ball pen42、铅笔 pencil43、信纸 writing paper44、信封 envelope45、服务指南 service directory46、电话索引 telephone directory47、电视节目指南 movie guide48、宾客意见书 guest’s evaluation49、厦门市导游图 guide map of Quanzhou50、酒店简介 hotel’s brief introduction51、房价表 room rates/room tariff52、客房物品配置单/赔偿价格单 room equipment price list53、饮料单 room drink list54、记事本 memo55、台灯 desk/ table lamp56、床头灯 bed-side lamp57、落地灯 floor lamp58、壁灯 wall lamp59、挂灯/吊灯 pendant lamp/ hanging pendant60、吸顶灯 ceiling fitting lamp61、应急灯 emergency lamp62、卧具 Linen63、床罩 bed cover(double people双人，individual单人)64、枕套 pillow case65、枕头/枕芯 pillow66、床垫罩单 fitted sheet67、床单 flat sheet68、毛毯 blanket69、鸭绒被 comforter70、被子 quilt71、地毯 carpet72、大巾/浴巾 bath towel73、中巾/毛巾 towel74、细巾/手巾 hand towel75、地巾/脚巾 floor towel/bath mat76、浴巾架 towel rack77、毛巾架 towel bar78、防滑垫 skidproof mat79、浴室、卫生间 bathroom, toilet80、抽式面巾纸 facial tissues81、浴缸 bathtub82、浴帘 shower curtain83、莲蓬头 shower head84、水龙头 tap85、电吹风 hair-dryer86、镜子 mirror87、插座/多功能插座 socket multi-function socket88、剃须刀 shaver /razor89、牙刷 tooth brush90、牙膏 tooth paste91、梳子 comb92、香皂 soap93、枧盅/肥皂碟 soap dish95、沐浴液 bath foam96、浴帽 shower cap97、漱口杯 gargle cup98、洗脸盆 washbasin99、玻璃杯 glass100、杯垫 coaster101、抽水马桶 toilet /water closet102、马桶水箱 water tank103、厕纸 toilet paper (a roll of…一卷) 104、厕纸架 toilet paper holder105、卫生袋 sanitary bag106、拖鞋 slippers (a pair of …一双) 107、亮鞋擦 shoe shine108、针线包 sewing kit109、烟灰缸 ashtray111、滑动窗 sliding window112、礼品袋 present bag113、洗衣袋 laundry bag114、洗衣单 laundry list115、干洗及烫衣单 dry-cleaning and pressing list 116、烫衣板 ironing board117、熨斗 iron /flat iron118、送餐服务 room service119、早餐门牌 doorknob menu120、茶叶 tea121、红茶 black tea122、乌龙茶 oolong tea123、茉莉花茶 jasmine tea124、绿茶 green tea125、咖啡 coffee126、咖啡伴侣 coffee mate127、糖 sugar128、盖杯 lidded cup129、袋泡茶 tea bag130、冷水壶 cold water kettle /pot 131、热水壶 thermos bottle132、汤匙 spoon133、碟子 plate134、托盘 tray135、饮料 drink136、可口可乐 coca-cola137、喜力啤酒 Heneiken beer138、百威啤酒 Budweiser beer139、清凉茶 grassjelly drink140、椰子汁 coconut milk141、矿泉水 mineral water142、元秘D wonbi-D drink143、粒粒橙 snappy orange144、红牛 redbull drink145、“请勿打扰”牌 do not disturb146、门框 door frame147、开关 switch148、空调 air conditioner149、温度调节器 temperature adjuster 150、空调排格 air conditioner vent 151、烟雾感应器 smoke sensor152、自动洒水器 sprinkler153、垃圾桶 waste basket154、紧急出口 emergency exit155、服务按钮/铃 bell button /call button 156、赔偿 compensation157、免费 free of charge158、早餐卷 breakfast voucher159、泡茶 make tea160、铺床 make a bed161、中国日报 China Daily162、厦门晚报 Xiamen Evening newspaper 163、投诉 complaint164、处理投诉 settle a complaint165、无烟楼层 no smoking floor166、微笑服务 smiling service167、身份证 identity card /ID card168、护照 passport169、留言 leave a message170、贵重物品 valuables171、楼层服务台 floor station172、楼层服务员 chamber maid /floor attendant 173、楼层领班 room supervisor174、电梯 elevator /lift175、胶水 glue176、剪刀 scissors (a pair of …一把)177、变压器 transformer178、拉开窗帘 draw the curtains179、拉上窗帘 draw back the curtains180、照相机 camera181、叫醒服务 wake-up call /morning call182、健身设备 fitness facilities183、健康秤 /体重计 bathroom scales184、加床 extra bed185、折叠床 /弹簧床 Foldaway bed /spring bed /rollaway bed 186、标准床 Standard bed二、酒店客房术语 Special Terms1、脏房 VD --------vacant dirty2、空房 VAC -------vacant room3、实房 OCC -------occupied room4、退房 C/O ------check out5、入住 C/I ------check in6、待修房 OOO ------out of order7、酒店占房 HU -------house use8、重锁 DL -------double locked9、请勿打扰 DND ------do not disturb10、贵宾 VIP ------very important person11、外宿 OOT ------out of town12、重要贵宾 VVIP -----very very important person三、客房常用英语句型 Sentences*向宾客有礼貌地介绍自己 self-introducing1、我是这个房间的服务员。
I’m a room attendant. (I’m your room boy.)2、我是楼层服务员，需要帮忙吗？I’m an attendant on this floor, what can I do for you?3、这里是十二楼服务台，需要帮忙吗？12th /twelfth floor service desk, can I help you?*引领客人进房间 showing the way to this room4、先生，可以知道一下您的房号吗？May I know your room number, sir? /Could you tell me your room number please, sir?5、先生，我可以领您到房间吗？May I show you to your room, sir?6、先生，请您先走。