商务英文邮件PPT-2020
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外贸函电完整ppt课件
完整版PPT课件
3
• 缩写：
– 除了少数国际商业界确认的缩写，如CIF、FOB等外， 应尽量避免使用缩写，尤其是机构或组织名称，最好写 出它的全部字母。
• 数字：
– 不同国家的人对某些数字的表达方式不一样，例如：英、 美两国对billion的理解不一样。所以最安全的办法是数字 和文字同时使用，例如：
– In the event that you speak to Mr. Wood in regard to production,ask him to give consideration to the delivery schedule.
– If you speak to Mr. Wood about production,ask him to consider the delivery schedule.
a门牌号码街路名c县州名及邮政编码d国名businessletterattentionline写信人有时希望所发信件能够迅速递交经办人或经办部门办理可在封内地址下一行和称呼上一行加上经办人姓名
unit 1 business letter writing
• Principles of good communication
完整版PPT课件
20
Unit 2 establishing business relations
• Structure of a start letter
Source of information
We learned from the commercial counselor’s office of our embassy in your country that you are interested in Chinese handicraft.
商务E-mail写作PPT课件
第34企业文化概述第一章第34第二章第三章第四章第五章第六章常用的回复句式yourlettermarch23rd?根据您3月23日的来信yourphonecalltoday?根据您今天的来电thanksyouyourletterperyourrequest?yourrequest根据您的要求perourconversation?接着我们上次的谈话followup?第一章第二章第三章第四章第五章第六章第35企业文化概述第一章第35第二章第三章第四章第五章第六章常用的回复句式agreeingrequests接受对方要求amhonored我很荣幸??givingbadnews传达坏消息unfortunatelyamafraid恐怕??enclosingdocuments加附件amenclosing?随信附上??pleasefindenclosed请参见附件pleasefindattachment请参见附件attachedenclosedenclosedyoufind请参见附件第一章第二章第三章第四章第五章第六章第36企业文化概述第一章第36第二章第三章第四章第五章第六章常用的回复句式showinggratitudedelight表示高兴感谢weweredelightedlearnabout?我们非常高兴地获知weverymuchappreciate?我们非常感谢urgingrequesting催促和要求earlyconfirmationappointmentwouldmuchappreciated如能尽早确认我将不胜感谢promptreplaywouldhighlyappreciated如能及时回复将非常感谢hopeyoucangiveyourimmediateattentionso希望您能尽快关注此事以便我们??pleaseletmeknowwhattimewouldconvenient请告知我们您什么时候方便youwould?如果您??我将非常感谢couldyoupossibly?您能否??attachedenclosedenclosedyoufind请参见附件第一章第二章第三章第四章第五章第六章第37企业文化概述第一章第37第二章第三章第四章第五章第六章常用的回复句式apologizing道歉myapologiestrulyregretanyinconveniencetroublemaycauseyou非常抱歉给
英语商务信函课件
３）投诉与索赔函
索理陪函电，产生于对外贸易的业务活动之中。 解决争议，达成索理赔议，须经双方平等协商， 从而理顺贸易关系，解决业务纠纷，建立国际贸 易新秩序，创造良好的国际贸易环境。 对于索理赔函电的拟写，索赔方要实事求是，据 理力争；理陪方要澄清事实，分辨是非。这样就 有利于纠纷的妥善解决。反之，双方措辞激烈， 咄咄逼人，不仅无助于纠纷的解决，最终很可能 会适得其反。
December 6, 2004 Dear Mr. David John, Many thanks for your interest in our company’s jet printers. The attached is a list of prices for different models. And our HP Company provides excellent services for all our clients. In addition, you can get a discount if you purchase in a whole sale. We are sure that these goods will meet with your requirements, and we look forward to your early order. Yours Faithfully, Peter Kevil
If your prices are competitive, we would expect to place volume orders on you. We look forward to your early reply.
Yours Faithfully, Tony Smith Chief Buyer
商务英语信函结构课件
商务英语信函结构课件English:The structure of a business English letter typically consists of the following key elements: sender's address, date, recipient's address, salutation, body of the letter, complimentary close, and sender's signature. Firstly, the sender's address is placed at the top right corner of the letter and includes the sender's name, company name, address, phone number, and email address. Next, the date is written below the sender's address on the right-hand side. The recipient's address is then aligned with the left margin, followed by the salutation, which is typically "Dear" followed by the recipient's name. The body of the letter contains the main message or purpose of the letter, written in a clear and concise manner. It is important to use formal language and maintain a professional tone throughout the letter. The complimentary close is located at the end of the letter and is followed by the sender's signature.中文翻译:商务英语信函的结构通常包括以下关键要素：发件人地址、日期、收件人地址、称呼、信函正文、结束语、发件人签名。
商业信函(英文版课件)
The company established a policy of providing copy machines at multiple locations throughout the building to enable employees to copy materials easily and efficiently in order to carry out company business in a timely manner; however, the established policy stipulates that the copy machines not be utilized for personal business. Do not use the company copy machines throughout this building for personal business.
You are not aware of the gender of the recipient.
You do not know who will read it.
You write to a group of people.
Subject: / Re:
Complimentary close
Formal Semi-formal Informal
It is my belief that renovation of the factory building will increase productivity. Renovation of the factory building will increase productivity. The team members will make an assessment of the quality of their work. The team members will assess the quality of their work.
商务英语电子邮件ppt课件
商务英语电子邮件
.
1
Contents
1 商务英语电子邮件的格式 2 商务英语电子邮件的写作要求 3 商务英语电子邮件写作注意事项 4 商务英语电子邮件常用句式
.
2
1 格式
商务英语电子邮件由5部分组成
Address--收信人Email地址、抄送收信人Email地址、密送收信人 Email地址；
Subject--主题； Salutation--称呼、Opening--开头、Body--正文、Ending--结尾句； Complimentary Close--礼貌结束语； Writer`s Full Name--写信人全名、Writer Title and Department--写
多个收信人地址用半角的逗号或者分 号隔开。
.
4
Subject--主题
1.主题框的内容应简明地概括信的内容，短的可以是一个单词，如greeting；长的 可以是一个名词性短语，也可以是完整的句子，但一般不超过35个字母。如 Supplier training
2.主题框内的内容切忌含糊不清。 YES:Tomorrow's meeting canceled NO:News about meeting 3.视信的内容是否重要，还可以开头加上URGENT或者FYI(For Your Information) 4.一般来说，只要将位于句首的单词和专有名词的首字母大写即可。另外一种较为
1. 在同辈的亲朋好友或同事之间可以直呼其名，但对长辈或上级最好使用头衔加 上姓。
Tom Hanks Dear/Hi Tom, Dear Mr Hanks
Jennifer Aniston Miss/Mrs/Ms Aniston
2.收件人的名字千万不要写错。
.
1
Contents
1 商务英语电子邮件的格式 2 商务英语电子邮件的写作要求 3 商务英语电子邮件写作注意事项 4 商务英语电子邮件常用句式
.
2
1 格式
商务英语电子邮件由5部分组成
Address--收信人Email地址、抄送收信人Email地址、密送收信人 Email地址；
Subject--主题； Salutation--称呼、Opening--开头、Body--正文、Ending--结尾句； Complimentary Close--礼貌结束语； Writer`s Full Name--写信人全名、Writer Title and Department--写
多个收信人地址用半角的逗号或者分 号隔开。
.
4
Subject--主题
1.主题框的内容应简明地概括信的内容，短的可以是一个单词，如greeting；长的 可以是一个名词性短语，也可以是完整的句子，但一般不超过35个字母。如 Supplier training
2.主题框内的内容切忌含糊不清。 YES:Tomorrow's meeting canceled NO:News about meeting 3.视信的内容是否重要，还可以开头加上URGENT或者FYI(For Your Information) 4.一般来说，只要将位于句首的单词和专有名词的首字母大写即可。另外一种较为
1. 在同辈的亲朋好友或同事之间可以直呼其名，但对长辈或上级最好使用头衔加 上姓。
Tom Hanks Dear/Hi Tom, Dear Mr Hanks
Jennifer Aniston Miss/Mrs/Ms Aniston
2.收件人的名字千万不要写错。
英语写作商务信函businessletter课件
• Purpose: To invite a person or group to an event, meeting, or function
要点三
Use formal language
For business letters, it is important to use formal language that is appropriate for the business environment Avoid using casual or colloquial language
to make the letter more ready and direct
Business letters should be free of grammar and
spelling errors, with proper punctuation and formatting
02
Writing Skills for Business Letters
目录
• Example Analysis of Business Letters • Practice and Improvement of Business Letters
01
Overview of Business Letter Writing
The Definition and Purpose of Business Letters
Be specific and clear
Ensure that your message is clear and specific Avoiding using aggressive language or leaving out important details
要点三
Use formal language
For business letters, it is important to use formal language that is appropriate for the business environment Avoid using casual or colloquial language
to make the letter more ready and direct
Business letters should be free of grammar and
spelling errors, with proper punctuation and formatting
02
Writing Skills for Business Letters
目录
• Example Analysis of Business Letters • Practice and Improvement of Business Letters
01
Overview of Business Letter Writing
The Definition and Purpose of Business Letters
Be specific and clear
Ensure that your message is clear and specific Avoiding using aggressive language or leaving out important details
英文商务信函格式课件
Daily Business Letters
Introduction: Daily business letters are routine communications used to maintain and enhance business relationships. Keep the tone professional, yet friendly.
The format of English Business Letters depends on the purpose of the letter and the relationship between the sender and the recipient. There are various formats such as Block Format, Modified Block Format, andIndented Format, to name a few. It is important to choose the appropriate format based on the occasion and the level of formality required.
Key Points
Acknowledge the customer’s concern or complaint in a prompt and empathetic manner.
Clearly state the steps being taken to resolve the issue, including any investigation or follow-up required.
Contract related letters
国际商务函电课件(7个ppt)(英文版)2
Chasing prog Sirs,
We refer to the L/C No.xx covering 500 dozen track suits. We wish to remind you that we have had no news from you about shipment of the goods.
Please accept my apology for the delay which has been caused by the unavailability of shipping space from Bombay to London.
The matter was, however, in hand and your consignment was shipped yesterday on board s.s. Pandit which is sailing directly to London. I enclose one set of shipping documents comprising:
----Invoice No.xx in triplicate;
----Packing list No.xx in duplicate;
----Insurance certificate No. xx
While we are confident that the goods will meet your satisfaction, we nevertheless welcome any of your comments and suggestions as to their quality, appearance and market reception.
商务英文邮件PPT.ppt
这封邮件有无不妥之处？
From: Harry.Lim@presto.co.my To: shirley@
Cc: Subject: HELLO!!!
hi Shirley
Hope things r well with u, its good 2 know that u will be back in malaysia again in nov to hold your seminar on effective biz writing. PLS LET ME HAVE SOME FREE DATE while u r over here. some bookstores r interested in a talk and singing event, I hope u will agree to take part.
abide by rule of local company.
1.1 主题 subject
主题框内容应简单明了，但切忌含糊不清。 例如： • pricing policy meeting（定价政策会议） • letter of application（申请信）
• 练习：判断下列表达是否准确 1. Meeting 2. News about the meeting 3. Tomorrow's meeting canceled 4. Greetings 5. Greetings from DDC Company 6. Please come to pick your card.
英文电子邮件写作规范
EMAIL的基本结构
Email基本结构
To: shirley@ Cc: Bcc: Subject: HELLO!!! Attachments:
[实用参考]商务邮件的英文书写.pptx
![[实用参考]商务邮件的英文书写.pptx](https://img.taocdn.com/s3/m/53a87a70f111f18583d05a5d.png)
1
Greeting and farewell
Greeting and farewell
Dear (first name), Hello (first name),
Hi (first name)
Dear Mr / Ms (+ surname) (British English)
Dear Sir / Madam (British English)
Key phrases for business letters and emails
Editor：艾创 (Archie)
A template
Dear Mr. Seaton,
Thank you very much for taking me with you on that splendid outing to London.
Ladies and gentlemen (American English)
Hello / Hi (+first name) (informal)
Best, Best wishes, (Best) Regards, Yours
Yours sincerely
Yours faithfully
Yours sincerely
Openings
Purpose
I am writing to request / enquire / inform / check /inform/ ask ... Just a quick email to .
Social openings
Sometimes it is appropriate to write a social phrase, similar to an expression that would be used in a face-to-face meeting: How are You? How's life? How're things? What's the weather like? It's awful / terrible /depressing here. It’s great / beautiful / marvelous here It's sunny / really hot I bitterly cold
商务英语书信写作ppt课件
• Dear Mr. X • Dear Ms. X • Dear Mrs. X • Dear Miss. X
• Dear Sir • Dear Madam • Dear Sir or Madam
• Dear Customer • Dear Clients • Dear Users
• Prof. John Baker • President John Baker • Doctor John Baker
• Please confirm if you would like to go ahead with the project.
• Please confirm our reservation.
• Please give me a call to confirm that the order has arrived.
• We have been asked to check the invoices again. There are some problems with this month’s closing.
invoice 发票 closing 会计决算
• This is just a quick note to let you know that my phone extension has been changed to 522.
• Just a quick note to remind you to set your automatic email before you go away.
Confirming 确认
• I am writing to confirm your appointment to the position of Marketing Manager. Congratulations.
• Dear Sir • Dear Madam • Dear Sir or Madam
• Dear Customer • Dear Clients • Dear Users
• Prof. John Baker • President John Baker • Doctor John Baker
• Please confirm if you would like to go ahead with the project.
• Please confirm our reservation.
• Please give me a call to confirm that the order has arrived.
• We have been asked to check the invoices again. There are some problems with this month’s closing.
invoice 发票 closing 会计决算
• This is just a quick note to let you know that my phone extension has been changed to 522.
• Just a quick note to remind you to set your automatic email before you go away.
Confirming 确认
• I am writing to confirm your appointment to the position of Marketing Manager. Congratulations.
国际商务函电课件(7个ppt)(英文版)1
An example of making a firm offer and explanation.OHP9
3. Counteroffer A counter offer refuses a portion of an offer
or a bid, but suggests a change or changes.
blank
Unsolicited sales letter
----to gather facts about your product or service;
----to identify several selling features that will fulfill specific customer needs;
“Thank you for your letter of … . I appreciate the exceptional quality of your product and the way in which you have handled my inquiry, but your prices are too high even for this quality.”
2.create desire;
To include various types of evidence to support description of the product, and establish a basis for reader confidence and belief until it becomes desire for your product;
It must be clear,definite, complete and final. If the buyer accepts, then it is a contractual obligation.
3. Counteroffer A counter offer refuses a portion of an offer
or a bid, but suggests a change or changes.
blank
Unsolicited sales letter
----to gather facts about your product or service;
----to identify several selling features that will fulfill specific customer needs;
“Thank you for your letter of … . I appreciate the exceptional quality of your product and the way in which you have handled my inquiry, but your prices are too high even for this quality.”
2.create desire;
To include various types of evidence to support description of the product, and establish a basis for reader confidence and belief until it becomes desire for your product;
It must be clear,definite, complete and final. If the buyer accepts, then it is a contractual obligation.
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这封邮件有无不妥之处？
From: Harry.Lim@presto.co.my To: shirley@
Cc: Subject: HELLO!!!
hi Shirley
Hope things r well with u, its good 2 know that u will be back in malaysia again in nov to hold your seminar on effective biz writing. PLS LET ME HAVE SOME FREE DATE while u r over here. some bookstores r interested in a talk and singing event, I hope u will agree to take part.
2.1 正文格式
？
Dear XXX,
xxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxx.
xxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxx xxxxxxx.
xxxxxxxxxxxxxxx.
？
Dear XXX,
xxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxx.
xxxxxxxxxx.
缩进式
Dear XXX,
xxxxxxxxxxxxxxxxxx xxxxxxxxxxxxx.
xxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxx.
xxxxxxxxxxxx.
Sincerely yours, XXX
Sincerely yours, XXX
planning for the project A。 今天下午我建议我们就A项目的发展计划开会讨论一下。 • We’d like to have the meeting on Oct 30. 十月三十号开会。
xxxxxxxxxxxx.Sincrely yours, XXX
Sincerely yours, XXX
Sincerely yours, XXX
2.1 正文格式
√
Dear XXX,
xxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxx.
xxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxx xxxxxxx.
1、信头
收件人 To: Harry.Lim@presto.co.my 发件人 From: Shirley@
抄送 Cc: Fiona@presto.co.my 密送 Bcc: 主题 Subject Application for manager assistant 附件 Attachments <cv.pdf>
× ：News about the meeting 这样的表达含精不清， √ ：Tomorrow's meeting canceled。
√ ：New E-mail Address Notification； × ：detailed calculation
2.2 称谓
称谓之后一般用逗号，如Dear Stella,
tnks & rgs
Harry
EMAIL的基本结构
1. 信头
2. 主体
3. 结尾敬语 4. 落款签名
EMAIL基本结构
To: shirley@ Cc: Bcc: Subject: HELLO!!! Attachments:
信头
hi Shirley 称谓 （问候语）
• We are interested in your range of office supplies. • 我们对你们的办公用品感兴趣。
• After a careful review of your operations, we believe that your company is ideal for meeting our OEM needs.
xxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxx.
xxxxxxxxxxxx.
Sincerely yours, XXX
Sincerely yours, XXX
Sincerely yours, XXX
2.1 正文格式
齐头式
Dear XXX,
xxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxx.
• 在仔细检视你们的运营状况后，我们认为贵公司非常符合我们的代工制造需求。
2.5 主体内容
• 主体段应简单明了，调理清晰，过长的内容不易阅读且容易让对方抓不住重点。 • 确保调理清晰，合理分段，避免将所有内容全部集中在一个主体段内写完。 • 若有多条建议或事项要阐述，可以用条例式的方法呈现，使内容更清晰易读。 • 为了能更灵活地排版，可以把这些信息作成附件形式，以方便对方将其打印出来。
my visit to your company next week. 我写这封信是要通知您，我下周造访贵公司的行程将有些许变动。 • This is to inform all employees of recent staff changes at KYLE Co. 此乃通知所有员工Kyle公司最近的人事变动。
xxxxxxxxxxxxxxx.
√
Dear XXX,
xxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxx.
xxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxx.
xxxxxxxxxx.
√
Dear XXX,
xxxxxxxxxxxxxxxxxx xxxxxxxxxxxxx.
商务英语BUSINESS ENGLISH 英文电子邮件写作规范
XXXX
你出现过以下情况吗？
有时你明知道打电话效果会更好，却用电子邮件发送了消息 你利用电子邮件发送过于私人或机密内容，过后又懊悔不已 有时候匆忙发送电子邮件，未添加问候语或结束语 常常未仔细检查语法、拼写及标点错误就发送电子邮件 有时候忘记在邮件中添加附件 发出邮件后希望能追回，可惜为时已晚 你已经很长时间没有整理或删除电子邮件 一听说需要写电子邮件就头疼，动不了笔
正文
Hope things r well with u. Its good 2 know that u will be back in malaysia
again in nov to hold your seminar on effective biz writing. PLS LET ME HAVE
2.5 主体内容常用句型
发送附件
通知/公告
发起会议
要点列表
询问
致歉/遗憾
确认
道谢
回复反馈
2.5.1. 通知/公告
inform sb that… / inform sb of sth 通知某人某事 • I am writing to inform you that there are some small changes in the schedule for
Sincerely yours, XXX
2. 主体
签名档
称谓
(问候语）
敬语 落款
格式
开头
结尾
正文
主题 Subject
简明概括、切忌含糊不清
短的可以是一个单词，如greetings；长的可以是一个名词性 短语，也可以是完整句，但长度一般不超过35个字母。
√：Supplier training ×：professional trainees from sister company should abide by rule of local company（太长）
xxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxx.
xxxxxxxxxx.
？
Dear XXX,
xxxxxxxxxxxxxxxxxx xxxxxxxxxxxxx.
xxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxx.
主
SOME FREE DATE while u r over here. some bookstores r interested in a talk
体
cum singing event.
I hope u will agree to take part. 结尾
tnks & r Harry
结尾敬语 落款签名
正式 （正式商务往来）
写出对方称谓 称谓 + 姓 称谓 + 全名
Mr./Mrs. (已婚) Miss (未婚女性) Ms.(未婚已婚女性皆可以使用) 如 Mr. Kunze/ Mr. Becker Kunze
正式 （熟识的同事、 上级、客户等）
称呼对方名字 名字 Dear + 名字
如Stephan或Dear Stephan， 若对方邮件以Dear称呼你，回信时也同样以Dear回复；
xxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxx xxxxxxx.
xxxxxxxxxxxxxxx.
混合式
Dear XXX,
xxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxx.
xxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxx.
特此告知：该是各位准备年度业绩报告的时候了。
2.5.2. 发起会议