剑桥国际英语教程Unit16共63页

(3) Asking when the person wanted will be in
A. Person calling:
What time do you expect her back? What time could I reach her? When is he expected to be back? Do you know when he’s in?
(5) Leaving a message
A.Person calling:
Can I leave a message?
Could you ask him to call/ring me back?
Please have him return my call.
Would you mind having him call me back some
tell you exactly.
(4) Asking the telephonist for help A.Person called
Good morning, United Airline. United Airline , may I help you?
B.Person calling
Can you put me through to …? Can you connect me with the reservation office, please. Could I have extension 432?/ extension 432,please.
How to Make a Telephone Call
If you cannot hear clearly, you can say:
I’m sorry./ Pardon me? I can’t hear you very well. It seems that we have a poor connection. Shall I hang up and call you back?
If you are not sure who the speaker is, you can say:
Hello, this is … . Who is speaking? May I have your name? May I ask who is calling? Who is that speaking?
wenku.baidu.com How to Make a Telephone Call
If the speaker dials the wrong number, you can say:
Can I speak to Mr Lin Ming?
Lin Ming? I'm sorry, but there's nobody here by this name. I’m afraid we have no one by that name. I'm afraid you've got the wrong number. I’m sorry. But I’m afraid that you must have/ have dialed the wrong number.
How to Make a Telephone Call
Ask caller to wait
• Yes, he is. One moment, please •Hold on ( a moment), please. •Let me see if he's here. •Hold the line, I’ll see if he’s in/I’ll go and find out. • I’ll just find out if he's in the office. •Hang on.
B. Person called:
He is not available till afternoon. He’ll be here in 30 minutes. He’ll be back around two o’clock. (Should I have
him call back?) You can ring again one hour later. In half an hour, I guess. But I’m sorry I cannot
Can she call you later?
LOGO
How to Make a Telephone Call
(1) Announcing Identity A. Person Calling:
Hello, this is … .I’m calling from… Hello, I’m … .
B. Person Called:
Can I give him a message?/Can I take a message? Sorry, she’s just gone out. Would you like to ring back
later? Would you like to speak to someone else?
B. Person Called
Speaking. This is Jing. That's me.
How to Make a Telephone Call
Person Called is not available
I’m afraid he’s in a meeting/ not in (the office)/still at lunch /not available at the moment. Is any thing I can do for you?
(2). Asking if some one is in ? A. Person calling:
I’d like to speak to … Can/may I speak to Mr. … , Please? Hello, is …available/there?
How to Make a Telephone Call