商务电子邮件(英文)Lesson 1 An Inquiry[精]
商务英文电子邮件范文
商务英文电子邮件范文Dear [Recipient's Name],I hope this email finds you well. I am writing to discuss a potential business collaboration opportunity between our companies, [Your Company's Name] and [Recipient's Company's Name].Firstly, allow me to introduce our company briefly. [Your Company's Name] is a leading provider of [describe your company's products/services]. We have been operating in this industry for over [number of years] and have successfully built a strong reputation for delivering high-qualityproducts/services to our clients.Upon thorough research and analysis, we have identified certain synergies between our businesses that could result in a mutually beneficial partnership. It is with great enthusiasm that I propose the following collaborations:1. Joint Marketing Campaigns: We can leverage each other's customer bases and conduct joint marketing campaigns to increase brand visibility and reach. Through this collaboration, we can tap into new markets and expand our customer base.2. Product/Service Integration: Our companies can explore opportunities to integrate our products/services, creating innovative solutions that cater to the evolving needs of our customers. This collaboration will enable us to provide comprehensive and customized offerings.3. Knowledge Sharing and Training: It would be beneficial for our teams to collaborate on knowledge sharing initiatives and training programs. By exchanging expertise and best practices, we can enhance the skills and capabilities of both our organizations, ultimately delivering better outcomes for our clients.4. Cross-Promotions and Co-branding: Together, we can embark on cross-promotional activities and co-branding initiatives to increase brand awareness and maximize market penetration. This collaboration will allow us to reach a wider audience and create a strong brand presence in the industry.I believe that by joining forces, our companies can achieve significant growth and create a lasting impact in the market. I am confident that this proposed collaboration aligns with your company's goals and values, and I look forward to discussing the details further.Please let me know if you are interested in exploring this opportunity. I am available for a call or meeting at your convenience to discuss the potential collaboration in greater detail. I believe that together, we can create a partnership that will drive mutual success.Thank you for considering this proposal. I eagerly await your response.Warm regards,[Your Name][Your Position][Your Company Name][Contact Information]。
常见英语商务邮件模板
常见英语商务邮件模板商务邮件是日常工作中经常使用的一种沟通工具，它可以用于与合作伙伴、客户以及其他同事之间进行信息交流和业务洽谈。
下面是一些常见的英语商务邮件模板，供您参考：1. 询价邮件（Inquiry Email）Dear [Name],I hope this email finds you well. My name is [Your Name] from [Your Company], and I am writing to inquire about [Product/Service].Could you please provide me with the following information:- Price per unit- Minimum order quantity- Delivery time- Payment terms- Any available discounts for bulk ordersAdditionally, I would appreciate it if you could send me your product catalogue and any relevant product information.Thank you in advance for your prompt response.Best regards,[Your Name]2. 报价邮件（Quotation Email）Dear [Name],Thank you for your inquiry regarding [Product/Service]. We are pleased to provide you with the following quotation:- Product/Service: [Description]- Price per unit: [Amount]- Minimum order quantity: [Quantity]- Delivery time: [Timeframe]- Payment terms: [Terms]- Available discounts: [Discounts]Please find attached our product catalogue for your reference. If you have any further questions or would like to proceed with an order, please feel free to contact me.Thank you again for considering our products/services.Best regards,[Your Name]3. 订单确认邮件（Order Confirmation Email）Dear [Name],Thank you for your recent order with [Your Company]. We are pleased to confirm the following details:- Order number: [Number]- Order date: [Date]- Products/services: [Description]- Quantity: [Quantity]- Price per unit: [Amount]- Total amount: [Total]Please note that the estimated delivery time is [Timeframe]. We will send you another email with the tracking information once your order has been shipped.If you have any questions or need any further assistance, please do not hesitate to contact us. We appreciate your business and look forward to serving you.Kind regards,[Your Name]4. 投诉邮件（Complaint Email）Dear [Name],I am writing to express my disappointment regarding [Product/Service] that I recently purchased from your company.I have encountered the following issues:- [Describe the problem in detail]- [Attach any supporting documents or photos, if applicable]I kindly request that you investigate this matter and provide me with a suitable solution as soon as possible. I hope we can resolve this issue in a satisfactory manner.Thank you for your attention to this matter.Sincerely,[Your Name]上述邮件模板仅供参考，根据不同的情况和邮件主题，您可以相应地调整内容。
英语商业email完整格式范文
英语商业email完整格式范文Subject: Inquiry about Product Catalog and PricingDear [Recipient's Name],I hope this email finds you well. I am writing to inquire about obtaining a copy of your latest product catalog and pricing information for the upcoming quarter.Our company is interested in potentially expanding our product line and we are looking for new suppliers to partner with. We have heard great things about your company and the quality of your products, and we believe that they would be a great fit for our business.Could you please provide us with a digital copy of your product catalog as well as any relevant pricing information? Additionally, if you have any special promotions or discounts available for new customers, we would be interested in learning more about them.We are particularly interested in your [specific product line or category] and would appreciate any information you can provide about these products. It would also be helpful if you could include details about your minimum order quantities, lead times, and terms of payment.Thank you in advance for your assistance. We look forward to potentially doing business with you and hope to hear back from you soon.Best regards,[Your Name][Company Name][Contact Information]。
英语商业email完整格式范文
英语商业email完整格式范文Subject: Inquiry about Product PricingDear [Recipient's Name],I hope this email finds you well. My name is [Your Name] and I am a purchasing manager at [Company Name]. I am writing to inquire about the pricing of your products, specifically [Product Name].We have been researching potential suppliers for this product and we are impressed with the quality and reputation of your company. However, before we make a decision, we would like to know more about your pricing and if there are any discounts available for bulk orders.Could you please provide us with your current price list for [Product Name] and any volume discounts that may apply? In addition, we would like to know about the payment terms, delivery times, and any other relevant information about ordering from your company.We are looking to place a significant order in the near future and we would appreciate it if you could respond to this email at your earliest convenience. If possible, we would also like toschedule a meeting or phone call to discuss our requirements in more detail.Thank you for your attention to this matter. We look forward to hearing from you soon.Best regards,[Your Name]Purchasing Manager[Company Name][Contact Information]。
常用英语商务邮件范文（精选3篇）
常用英语商务邮件范文（精选3篇）常用英语商务邮件范文篇1Letters of Introduction Dear Mr. / Ms.,This is to introduce Mr. Frank Jones, our new marketing specialist who will be in London from April 5 to mid April on business.We shall appreciate any help you can give Mr. Jones and will always be happy to reciprocate.Yours faithfully常用英语商务邮件范文篇2邀请与答复Dear Mr. / Ms,We should like to invite your Corporation to attend the 20xx International Fair which will be held from August 29 to September 4 at the above address. Full details on the Fair will be sent in a week.We look forward to hearing from you soon, and hope that you will be able to attend.Yours faithfully尊敬的先生/小姐，在上述地址，我们想请贵公司参加于八月二十九日到九月四日举办的20xx国际商品交易会，关于交易会的详情我们一周内将寄给你。
希望不久能收到你的来信，并能来参加。
您诚挚的肯定答复Dear Mr. / Ms,Thank you for your letter of June 28 inviting our corporation to participate in the 20xx International Fair. We are very pleasedto accept and will plan to display our electrical appliances as we did in previous years.Mr. Li will be in your city from July 2 to 7 to make specific arrangements and would very much appreciate your assistance.Yours faithfully尊敬的先生/小姐，感谢六月二十八日来信邀请我们公司参加20xx国际商品交易会。
英语商务邮件范文(实用9篇)
英语商务邮件范文1道歉与解释AppologyDear Mr. / Ms，We are sorry we cannot send you immediately the catalogue and price list for which you asked in your letter of March 10. Supplies are expected from the printers in two weeks and as soon as we receive them， we will send you a copy.Yours faithfully道歉尊敬的先生/小姐，对三月十日来信所要目录和价格单，很抱歉不能马上寄去。
印刷商两周后供货，一旦收到，我们将给您寄去一份。
您诚挚的ExplanationDear Mr. / Ms，I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised.On referring to our earlier correspondence，I find that I had mistaken the date for completion. The fault is entirely mine and I deeply regret that it should have occurred.I realize the inconvenience our oversight must be causing you and will do everything possible to avoid any further delay. I have already given instructions for the work to have priority and the engineers working on the job to be placed on overtime. These arrangements should see the installation completed by next weekend.Yours faithfully解释尊敬的先生/小姐，昨天收到你的来信，抱怨你新家的中央加热系统未按规定时间装好，对此我非常关心。
英文商务电子邮件范文
英文商务电子邮件范文英文商务电子邮件范文一Dear Mr. Jones:We thank you for your email enquiry for both groundnuts and Walnutmeat F Copenhagen dated February, 21、In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMBxx per metric ton F Copenhagen and any other European Main Ports. Shipment to be made within two months after receipt of your order payment by L/C payable by sight draft.Please note that we have ed our most favorable price and are unable to entertain any counter offer.英文商务电子邮件范文二Dear Sir or Madam:We know that you are exporters of textile fabrics. We would like you to send us details of your various ranges, including colors and prices, and also sles of the different qualities of material used.We are volume dealers in textiles and believe there is a promising market in our area for moderately priced goods of this kind mentioned.When ing, please state your terms of payment and discount you would allow on purchases of quantities of not less than 1000 meters of individual items. Prices ed should include xxurance and freight to San Francisco.Sincerely,英文商务电子邮件范文三Dear Mr. Jones:Thank you for your enquiry of 12 March cate 9 cable.We appreciate your efforts in marketing our products andregret very much that we are unable to supply the desired goods due to excessive demand.We would, however, like to take this opportunity to offer the following material as a close substitute:Cate 5, US$__ per meter FOB Shanghai, including your mission 2%.Please visit our catalog at for more information on this item. If you find the product acceptable, please email us as soon as possible.Sincerely,英文商务邮件相关内容初次开场白：It is my pleasure to write here for you.回复开场白：Further to our conversation earlier, .........As discussed over the phone, .......Thanks for you kind reply.Thank you for your inquiry/email.Thanks for your letter. It is my pleasure to receive your reply!Thanks for your mail of 日期............结尾：We will noted and many thanks!I hope everything with you is fine.Many thanks for your support.I hope you are well and in good health!FYI: for your information。
英文商务邮件范文（精选6篇）
英文商务邮件范文（精选6篇）英文商务邮件范文篇1Dear Mr. Jones:Thank you for your inquiry of 16 March. We are pleased to hear that you are interested in our product "toaster".We've enclosed the photo and detailed information of the product for your reference:Product: toasterSpecification:Package: 1pcs/boxPrice: 10usd/pcsPayment: L/CFor purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%. Payment is to be made by irrevocable L.C at sight.We look forward to receiving your first order.Sincerely,英文商务邮件范文篇2Dear Mr. Jones:We have refreshed our online catalog at , and now it covers the latest new products, which are now available from stock.We believe that you will find some attractive additions to our product line. Once you have had time to study the supplement, please let us know if you would like to take the matter further. We would be very happy to send samples to you for close inspection.We will keep you informed on our progress and look forward to hearing from you.Sincerely,英文商务邮件范文篇3Dear Mr. Jones:Thank you for your enquiry of 12 March cate 9 cable.We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand.We would, however, like to take this opportunity to offer the following material as a close substitute:Cate 5, US$__ per meter FOB Shanghai, including your commission 2%.Please visit our catalog at for more information on this item. If you find the product acceptable, please email us as soon as possible.Sincerely,英文商务邮件范文篇4Dear Mr. Jones:We understand from your information posted on that you are in the market for textiles. We would like to take this opportunity to introduce our company and products, with the hope that we may work with Bright Ideas Imports in the future.We are a joint venture specializing in the manufacture and export of textiles. We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present. You may also visit our online company introduction at which includes our latest product line.Should any of these items be of interest to you, please let us know. We will be happy to give you a quotation upon receipt of your detailed requirements.We look forward to receiving your enquires soon.Sincerely,John Roberts英文商务邮件范文篇5Dear Mr. Jones:We have received your letter of 9th April showing your interest in our complete product information.Our product lines mainly include high quality textile products. To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list. You may also visit our online company introduction at which includes our latest product line.We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.Sincerely,.英文商务邮件范文篇6Dear sir/madam:We would like to invite you to an exclusive presentation of our new [product].The presentation will take place at [location], at [time] on [date]. There will also be a reception at [time]. We hope you and your colleagues will be able to attend.[company] is a leading producer of high-quality . As you well know, recent technological advances have made increasingly affordable to the public. Our new models offer superb quality and sophistication with economy, and their new features give them distinct advantages over similar products from other manufacturers.We look forward to seeing you on [date]. Just call our office at [phone number] and we will be glad to secure a place for you.Sincerely yours,[name][title]。
商务口语：询盘（inquiry）
商务口语：询盘（inquiry）实用商务口语：询盘(inquiry)We’re willing to make you a firm offer at this price.我们愿意以此价格为你报实盘，。
We can offer you a quotation based upon the international market.我们可以按国际市场价格给您报价。
We’ll let you have the official offer next Monday.下星期就给您正式报盘。
I come to hear about your offer for fertilizers.我来听听你们有关化肥的报盘。
My offer was based on reasonable profit, not on wild specul ations.我的报价以合理利润为依据，不是漫天要价。
No other buyers have bid higher than this price.没有别的买主的.出价高于此价，We can’t accept your offer unless the price is reduced by 5 %.除非你们减价5%，否则我们无法接受报盘。
I’m afraid I don’t find your price competitive at all.我看你们的报价毫无任何竞争性。
Let me make you a special offer.好吧，我给你一个特别优惠价。
We’ll give you the preference of our offer.我们将优先向你们报盘。
This offer is based on an eXPanding market and is competiti ve.。
商务邮件格式范文英文
商务邮件格式范文英文Subject: Inquiry Regarding Business Collaboration Opportunities.Dear [Recipient's Name],。
I hope this email finds you well. My name is [Your Name] and I am writing to inquire about potential business collaboration opportunities between our companies.Firstly, allow me to provide some backgroundinformation about our company. [Your Company Name] is a leading [industry or sector] company based in [location]. We specialize in [briefly describe your company's productsor services] and have been operating successfully in the market for [number of years]. We have a strong reputationfor [mention any notable achievements or awards].After conducting thorough research, I have come across [Recipient's Company Name] and I am impressed by the workyou have been doing in the [industry or sector]. It seems that our companies share similar goals and values, making collaboration a potentially beneficial opportunity for both parties.I would like to explore the possibility of [specific collaboration opportunity]. This could include [potential areas of collaboration such as joint ventures, partnerships, or distribution agreements]. I believe that by combiningour expertise, resources, and networks, we can achieve mutual growth and success.To initiate the discussion, I would appreciate it ifyou could provide me with more information about[Recipient's Company Name]. Specifically, I am interestedin learning about your company's core competencies, target market, current projects, and any ongoing collaborations. Additionally, I would like to know if you have previously engaged in any similar collaborations and what the outcomes were.Furthermore, I would be grateful if you could shareyour thoughts on the potential benefits and challenges of collaborating with our company. This will help us understand if our goals align and if there are anypotential obstacles that need to be addressed.I am available for a call or a meeting at your convenience to further discuss this opportunity in detail. Please let me know a suitable date and time, and I will make the necessary arrangements.Thank you for considering this collaboration inquiry. I look forward to your prompt response and the possibility of working together.Best regards,。
商务英语E-MAIL模板
目录Chapter 1 建立贸易关系1. 请求建立贸易关系Request for Establishing Business Relations2. 回复请求建立业务关系Reply to the Request for Establishing Business Relations3. 索取产品资料Request for Product Literature4. 回复索取产品资料Reply to the Request for Product Literature5. 邀请会面Invitation to the Business Appointment6. 接受会面邀请Accepting the Invitation to the Business Appointment7. 谢绝会面邀请Declining the Invitation to the Business Appointment8. 要求更改会面时间及地点Request for Changing the Time & Place of the MeetingChapter 2 推销9. 向特定客户推销Sales Letter to Specific Customers10. 向不特定客户推销Sales Circular to Non-SpecificCustomers11. 寄信给老客户Sales Letter to Old Customers12. 寄信给新客户Sales Letter to New Customers13. 推销新产品Sales Letter for Promotion of New Products14. 推销劳务Sales Letter for Promotion of Labor ServicesChapter 3 询盘和订货15. 一般询盘General Inquiry16. 回复一般询盘Reply to the General Inquiry17. 具体询盘Specific Inquiry18. 报虚盘Making a Non-Firm Offer19. 报实盘Making a Firm Offer20. 买方还盘Making a Counter Offer21. 卖方返还盘Making a Counter-Counter Offer22. 下订单Placing an Order23. 接受订单Accepting an Order24. 拒绝订单Declining an Order25. 下续订单Placing a Repeat Order26. 推荐替代品Offering a Substitute Product27. 接受替代品Accepting a Substitute Product28. 拒绝替代品Declining a Substitute Product29. 涨价通知Notice for Price Increase30. 回复涨价通知Reply to the Price Increase NoticeChapter4 付款31. 询问付款方式Asking about Payment Terms32. 接受付款方式Accepting Payment Terms33. 要求修改信用证Request for Amendment to L/C34. 信用证修改Amendment to L/C35. 付款通知Payment Notice36. 收到付款通知Receipt of Payment Notice37. 催促付款（初次）Urging Payment (First Notice)38. 催促付款（最后通告）Urging Payment (Last Notice)39. 索取发票Asking for Invoice40. 寄送发票Sending InvoiceChapter 5 包装和交货41. 包装要求Packaging Requirements42. 回复包装要求Reply to Packaging Requirements43. 装运时间Time of Shipment44. 回复装运通知Reply to Time of Shipment45. 催促装运Urging Shipment46. 回复催促装运Reply to Urging Shipment47. 出货通知Shipment Advice48. 货物抵达通知Goods Arrival NoticeChapter 6 投诉和致歉49. 投诉货物未寄达Complaint about Goods Arrival Failure50. 对货物未寄达致歉Apology for Goods Arrival Failure51. 出货延迟Late Delivery52. 对出货延迟致歉Apology for Late Delivery53. 投诉货物质量Complaint about Poor Quality of Goods54. 对货物质量不佳致歉Apology for Poor Quality of Goods55. 投诉货物数量Complaint about Wrong Quantity of Goods56. 为数量错误致歉Apology for Wrong Quantity of Goods57. 投诉发货出错Complaint about Receiving Wrong Goods58. 为发货有误致歉Apology for Sending Wrong Goods59. 抱怨包装不良Complaint about Poor Packaging60. 为包装不良致歉Apology for Poor Packaging61. 付款出错Payment Error62. 为付款出错致歉Apology for Payment Error63. 对服务的不满Service Dissatisfaction64. 对服务不满致歉Apology for Customer Service DissatisfactionChapter 7 商务交往65. 请求筹备出差Request for Preparing for a Business Trip66. 回复请求筹备出差Reply to the Request for preparing fora Business Trip67. 确认预定行程Confirming Itinerary Reservation68. 出差后的感谢Thanks for a Business Trip69. 活动通知Activity Notice70. 集会通知Gathering Notice71. 邀请担任演讲者Inviting Speaker72. 回复演讲邀请Reply to the Invitation for Speaker73. 展销会通知Trade Fair Notice74. 回复邀请Reply to the Trade Fair Invitation75. 请求帮忙做问卷调查Request for Filling Out Questionnaire76. 请求转载许可Request for Reproduction PermissionChapter 8 公司人事77. 人事查询Personnel Enquiry78. 找寻人才Looking for Qualified Personnel79. 晋升公告Promotion Announcement80. 调动通知Transfer Notice81. 褒奖员工Complimenting EmployeesChapter 9 公司内部82. 会议通知Meeting Notice83. 例行报告Routine Report84. 问题报告Problem Report85. 提案Proposal86. 回复提案Reply to Proposal87. 说服对方Convincing the Other Side88. 给予指示Giving Instructions89. 新产品说明New Product DescriptionChapter 10 社交信函90. 邀请与约见函Invitation and Appointment Letter91. 回复邀请Reply to Invitation92. 祝贺函Letter of Congratulation93. 慰问函Letter of Sympathy94. 感谢函Letter of Thanks95. 道歉函Letter of Apology96. 通知函Letter of Advice97. 鼓励函Letter of Encouragement98. 探病函Letter of Consoling the Sick99. 吊唁函Letter of Condolence100. 节日问候Seasons GreetingChapter 1 建立贸易关系1. 请求建立贸易关系Request for Establishing Business RelationsWe have learned from ①(信息来源) that you are ②(公司性质) in ③(国名或地域名). We are glad that you are interested in ④(产品名称). So, we are willing to establish business relations with you. Attached please find ⑤(附件内容).We are ⑥(公司性质). We export ⑦(出口产品名称) to ⑧(出口产品目的地). If ⑨(对方条件)，we ⑩(期待事宜).We look forward to receiving your inquiry at an early date.2. 回复请求建立贸易关系Reply to the Request for Establishing Business RelationsThanks for your email to enter into business relations with us in ①(经营范围). We have read your ②(邮件附件内容).As you know, we are ③(重述本公司身份). We have a large ④(需求量大的产品名称) market here, so we are seeking new partners. If possible, we’d like to be ⑤(我方角色) in ⑥(国名或地域名).Should ⑦(对方提供的优惠), we’ll ⑧(订单种类). We look forward to your favorable reply.3. 索取资料Request for Product LiteratureWe learn from ①(信息来源) that you are ②(供货商身份). We ③(关注产品途径) and became much interested in your ④(产品名称).We are ⑤(我方公司身份). As we are interested in doing business with you, we would like you to send us ⑥(邮寄方式) the detailed information about ⑦(欲购产品名称) to ⑧(邮寄地址). The demand for ⑨(产品类型) in our market is really great.Your immediate attention is highly appreciated.4. 回复索取产品资料Reply to the Request for Product LiteratureWe are so glad that you are interested in ①(产品名称). Attached are ②(附件内容). As you requested in your email, we sent you our ③(索取资料) by ④(邮寄方式), which will tell you everything about our ⑤(产品名称).Although established in ⑥(公司成立时间), we are developing very fast. We pay great attention to ⑦(特别关注之处). We have introduced advanced production equipment from ⑧(国名或地域名). We now export our products to ⑨(出口产品目的地). ⑩(产品畅销国国名或地名) is our largest market. ○11(某一特定产品系列) is a bestseller.We look forward to your trial order.5. 邀请会面Invitation to the Business AppointmentI’d like to invite you for a meeting with ①(我公司会面人职务和姓名) if you feel convenient.As ②(会议名称) will be held in ③(会议地点) from ④(会议起始日) to ⑤(会议结束日), we think you ⑥(对方可能采取的行动). If you come, we would like to invite you for a meeting with ⑦(我公司会面人)at ⑧(会面地点), on ⑨(双方会面日) to discuss ⑩(双方会面商讨事宜). ○11(我公司会面人) wishes to have an opportunity for a meeting with you.We look forward to receiving a positive reply from you.6. 接受邀请会面Accepting the Invitation to the Business AppointmentI’m glad that you will arrange a meeting between ①(对方会面人职务和姓名) and me on the day before the opening of ②(会议名称) to ③(会面事宜).As a matter of fact, we had had the intention to meet ④(对方会面人职务) during ⑤(会议名称) before we got your email. We cherish the opportunity ⑥(我方珍惜之事), and are pleased to have a chance to ⑦(有机会之事).We look forward to seeing you in Dongguan.7. 谢绝会面邀请Declining the Invitation to the Business AppointmentThank you for your email of ①(对方邮件发送日), inviting meto have a meeting with ②(对方会面人职位) on ③(对方建议的会面日) before the opening of ④(会议名称) at ⑤(会面地点).I’m sorry to say that we are unable to go to ⑥(会议名称), when we ⑦(拒绝会面原因). That’s why I can’t go and meet ⑧(对方会面人职位).We hope that you will understand our situation. We wish to meet sometime in the near future to ⑨(会面目的).8. 要求更改会面时间及地点Request for Changing the Time & Place of the MeetingThank you for your email of ①(对方邮件发送日), inviting me to have a meeting with ②(对方会面人职位) on ③(对方建议的会面日) before the opening of ④(会议名称) at ⑤(会面地点).We’d like to have the meeting on ⑥(我方提出的会面时间) at ⑦(我方提出的会面地点). It will be much more convenient to us if you agree to the date and place we have suggested.Your favorable reply would be highly appreciated.Chapter 2 推销9. 向特定客户推销Sales Letter to Specific CustomersI would like to tell you that we have got the ①(产品名称) you inquired about ②(对方询盘时间). Attached are ③(附件名称), which will give you all details for placing an order.④(产品名称) we’ve got are ⑤(产品优势). They are really ⑥(欲推销产品引以为傲之处). They are at least as good as, if not better than, ⑦(与同类产品一样好), but prices are ⑧(价格情况).We expect your feedback before the end of this month.10. 向不特定客户推销Sales Circular to Non-Specific CustomersWe are willing to seek partners for ①(出口产品类型).We are ②(我公司注册地点)，specializing all kinds of ③(产品种类). They are bestsellers both at home and abroad. We’ve now made some researches on ④(新研制产品名称), which we are able to provide regularly.If you are interested, please contact me at ⑤(电话联系方式). For more related information, you can ⑥(获知信息途径). Maybe we will make arrangements for a meeting to discuss details concerning ⑦(商讨事宜).11. 寄信给老客户Sales Letter to Old CustomersIt’s been ①(有业务往来持续时间) since we executed your last order. Recently, we got in large quantities of ②(新产品名称). Attached please find ③(附件名称).I’d like to inform you that, we are ④(优惠措施) on certain items, including ⑤(对方感兴趣产品名称). Would you have a look at the attached catalogue? If you wish to order large quantities, ⑥(联系方式) me. We will try to work out terms and conditions to our mutual benefit.We look forward to our continued mutually-profitable business relationship. We expect ⑦(期待事宜).12. 寄信给新客户Sales Letter to New CustomersWe are glad to learn, from ①(信息来源), that you are interested in ②(产品名称).We ③(经营情况). Attached pleasefind ④(附件名称).⑤(欲知详细信息), please ⑥(查询方式).We look forward to your trial order and assure you of our prompt attention.13. 推销新产品Sales Letter for Promotion of New ProductsWe’re pleased to inform you that, with years of research, we’ve introduced our new products ①(产品名称) to market. Much to our delight, they enjoy great popularity. As we guess you might be interested, we’ve sent you ②(邮寄方式) ③(邮寄样品种类及数量) for your trial use. A trial use will convince you of their extraordinary functioning. For more information, please ④(查看信息途径).Attached please find ⑤(附件名称). We hope you’ll take this opportunity to ⑥(为双方利益起见). If you consider placing an order, we’ll grant you ⑦(优惠幅度).14. 推销劳务Sales Letter for Promotion of Labor ServicesWe’re pleased to learn, from ①(信息来源),that you are in need of ②(某种职业工作人员). We advertised your job vacanciesand attracted ③(申请人数) applicants, from whom we have chosen ④(人数) for your consideration. Attached are ⑤(附件名称).The candidates we have chosen are ⑥(身份). They all have ⑦(工作经历持续时间) experience, in a ⑧(工作单位). We have interviewed them with satisfactory results and offered them ⑨(提供事宜) as required.They are looking forward to your phone interviews. Contact us if ⑩(所需帮助事宜). We hope to have more cooperation in the future.Chapter3 询盘和订货15. 一般询盘General InquiryWe are very much interested in importing ①(产品名称) from you since you are ②(对方身份). We would be grateful if you could let us have detailed information about ③(产品名称) and send us samples of your complete product range as well.We have been ④(我方身份) for ⑤(公司历史年限) and have ⑥(销售渠道). We are in great need of ⑦(产品名称) in our production. Our credit standing has been AAA rated since ⑧(起始年).If business terms are satisfactory, we’ll place regular orders with you.16. 回复一般询盘Reply to the General InquiryWe are glad to learn that you are interested in our ①(产品名称). Attached please find ②(附件信息). As you requested, we have sent you samples of our complete range ③(邮寄方式).We are one of the ④(公司性质), specializing in ⑤(经营范围). All our products are manufactured ⑥(产品优势). We ⑦(公司优势). We will allow a ⑧(折扣幅度) discount for your orders. For ⑨(欲知信息), please ⑩(获知信息途径).We look forward to your trial order.17. 具体询盘Specific InquiryWe are ①(公司性质). We have obtained your name and address from ②(信息来源) and we are very interested in ③(产品名称).We’d like to have an ④(产品数量) quotation of the said products, ⑤(价格术语).We’d like you to tell us about ⑥(其他欲知事项). If ⑦(下订单前提条件), we will place an order with you.We would await your reply.18. 报虚盘Making a Non-Firm OfferWe thank you for your inquiry ①(对方询盘日)，asking for ②(欲购产品数量) quotation of ③(欲购产品名称) made in ④(产品原产地). We are pleased to offer as follows: ⑤(报盘详细内容).The above offer is subject to our final confirmation. If you think our offer meets your requirements, please let us know at an early date. We would be glad to offer any additional information you need.19. 报实盘Making a Firm OfferThank you for your inquiry of ①(对方询盘日), asking for an ②(欲购产品数量) quotation of our ③(欲购产品名称). We are pleased to offer as follows: ④(报盘详细内容).The above offer is firm until ⑤(报价有效期限). If you thinkour offer is satisfactory, please let us know before ⑥(订单有效期限). You can be assured of our best service.20. 买方还盘Making a Counter Offe rWe thank you for your email of ①(对方邮件发送日期), offering us ②(我方欲购产品名称及数量) made in ③(产品原产地) at ④(卖方报价).We regret to inform you that we can’t accept your offer as ⑤(还盘原因). For ⑥(继续保持合作的原因), we counter offer as follows, subject to your reply reaching us ⑦(有效期限): ⑧(我方还盘价). We are satisfied with other terms in your offer.We look forward to your favorable reply..21. 卖方返还盘Making a Counter-Counter OfferReferring to your counter offer of ①(对方还盘邮件发送日期), asking for a cut down of the price from ②(我方报盘价) to ③(对方还盘价), we regret to tell you that it is difficult for us to accept your counter offer.The price we set in our offer is carefully calculated. As a matter of fact, we have had considerable business with many customersat ④(价格描述).Our ⑤(我方产品种类) sell well in their markets. As you know, our products are far superior in quality to ⑥(同类产品名称) provided by any other suppliers in the world. For long lasting trade relations between us, however, we decide to allow you ⑦(让利种类) if your order ⑧(订单价值).If you think our proposal acceptable, please place an order on or before May 31st.22. 下订单Placing an OrderThank you for your timely reply of ①(对方邮件发送日期) to our inquiry about the ②(欲购产品名称). We are very satisfied with the trade terms you offer. The prices are acceptable. Therefore, we now email you our purchase order ③(订单编号) in the attached file.We will open ④(信用证种类) in your favor as soon as possible through ⑤(开户行), for the total value of ⑥(总价值) as stated in this order. Please inform us of the shipping date at least ⑦(提前通知装船天数) in advance after you receive our L/C.We look forward to your confirmation of the acceptance of our order.23. 接受订单Accepting an OrderWe confirm our acceptance to your order ①(订单编号) you emailed us ②(对方邮件发送时间) for ③(订购产品名称). We welcome you as one of our customers.We are pleased to send you in the attached file the Sales Confirmation ④(销售确认书编号) for your e-signature. Please cosign it and return it to us for our file. And please open your L/C ⑤(开证时间). Shipment will be made upon our receipt of your L/C.Your cooperation is highly appreciated. We assure you of ⑥(我方承诺) and look forward to receiving ⑦(期盼对方继续订购) from you.24. 拒绝订单Declining an OrderWe acknowledge receipt of your order ①(订单编号) you emailed us ②(对方邮件发送时间) for ③(订购产品名称), but regret to tell you that we are unable to take your order as ④(无法供货原因).⑤(无法供货的原因).We are indeed sorry for being unable to take your order. Wesincerely hope that you will understand our situation and keep business relations with us in the future.25. 下续订单Placing a Repeat OrderWe are pleased to inform you that the ①(产品名称) we ordered from you last time is very suitable for our market. Last shipment of ②(产品名称) sells well here.As we believe there is still a great demand for ③(产品名称) in our market, we are placing with you a repeat order ④(续订单编号) in the attached file for the same kinds and the same quantity of the said products at the same price and on the same trade terms as we did last time, provided ⑤(续订单特别要求). We hope you will ⑥(希望对方所做之事).We expect you to confirm our repeat order as soon as possible.26. 推荐替代品Offering a Substitute ProductWe are pleased to learn from your email ①(对方发送邮件日期) that you intend to place with us an order for ②(欲订产品名称),but we regret to tell you that this model is already out of production.We’d like to recommend to you our new model ③(替代产品型号), which is even more welcomed by ④(受谁欢迎). This new model is much better than the previous one, but the price is ⑤(替代品价格低廉程度) lower with ⑥(替代品“卖点”). Attached please find our latest catalogue and export price list so that you can know more about our new model or you can visit our web site：⑦(公司网站) to get more information you need. We expect you to place a trial order with us.27. 接受替代品Accepting a Substitute ProductThank you very much for your recommendation. As this model is new to our market, we’d like to place a trial order with you for ①(替代品名称及数量), if you allow us ②(优惠种类及优惠额). Attached please find our Purchase Order ③(采购订单编号). We will open an ④(开立何种信用证) in your favor for the total value as stated in this order as soon as we get your confirmation. It is for keeping our long term trade relationship that we decide to place this trial order. We hope you will ⑤(希望对方所做之事) concerning this transaction.We look forward to your positive reply.28. 拒绝替代品Declining a Substitute ProductWe have received your email recommending us the ①(替代品名称及数量) for lack of ②(原欲购产品名称) we requested, but we are very sorry to say that we can’t accept ③(替代品名称). ④(拒绝替代品的原因). ⑤(我方提出的解决办法). If you fail to deliver ⑥(原欲购产品名称及数量) on time, you have to pay us liquidated damages, that is, a ⑦(赔偿额度) of the total value of the delayed goods, for ⑧(延误期限).We hope you will give us a favorable reply as soon as possible.29. 涨价通知Notice for Price IncreaseWe formally inform you that the price of ①(涨价产品名称) has increased by ②(价格上涨幅度) mainly owing to ③(涨价原因).④(对涨价原因做具体解释). We can’t but increase our export price by ⑤(价格上涨幅度). In fact, many companies have increased their price to that extent. However, for ⑥(提供原价的原因), we offer you the original price for your ⑦(最近的一次订单时间或订单编号) order. From⑧(涨价起始时间) , the price will go up by ⑨(价格上涨幅度).We hope you will ⑩(希望对方所做之事).30. 回复涨价通知Reply to the Price Increase NoticeThank you for informing us the ①(涨价幅度) increase in the price of ②(涨价产品名称) due to ③(涨价原因).To tell you the truth, we have predicted the increase in the price of ④(涨价产品名称), but we didn’t expect the rise to be so high as ⑤(涨价幅度). We thank you for keeping the original price for our ⑥(最近的一次订单). Would you reconsider our later orders at the price of ⑦(略低于卖方涨价幅度的价格)? Reconsider the price of the products and we’ll ⑧(我方将做之事).Chapter 4 付款31. 询问付款方式Asking about Payment TermsWe are in receipt of your bid yesterday for ①(对方递盘主要内容).However, you didn’t mention specific payment terms.We’d like to tell you that we only accept payment by ②(信用证种类).Generally speaking,③(付款方式)is considered to be areliable and safe method of payment in international trade. It protects the rights and interests of both of us. It is our usual case accept ④(信用证种类) when we do business internationally. We wonder whether you accept this kind of payment.Thank you in advance for your prompt reply.32. 接受付款方式Accepting Payment TermsWe thank you for your email telling us about the payment terms, which we forgot to mention in ①(我方信函种类).We accept the payment terms you have offered, that is, we’ll make payment by ②(我方接受的信用证种类).It is true that ③(付款方式) is the safest way of payment and ④(信用证种类)is more favorable to you. Though it will add to our cost, we’ll do as you have asked us to. As we need to put a deposit in the bank amounting to the cost of the import, we need ⑤(所需时间)to arrange all the issues concerning the opening of ⑥(信用证种类).We’ll let you know once we have ⑦(信用证种类)opened.33. 要求修改信用证Request for Amendment to L/CMany thanks for sending us your L/C ①(信用证编号) issued by ②(开证行名称).However, on checking its clauses we found with regret that your Letter of Credit has several mistakes. You are kindly requested to amend the above L/C as follows:③(信用证需修改之处).As soon as we confirm the above amendment, we shall proceed with ④(我方立即着手办理事宜)at once.A prompt reply will greatly oblige us.34. 信用证修改Amendment to L/CThanks for the email asking us to make amendment to our L/C. As requested, the amendment to our L/C ①(信用证编号) has been made as follows:②(对信用证的具体修改内容).Shortly after receiving your email, we checked the details and found ③(信用证错误数量) in our L/C. We are really sorry ④(致歉原因).We have now instructed our bank ⑤(开证行名称) to make the amendment. The amendment advice will reach you soon. Please try your utmost to ⑥(催促对方办理事宜)onceyou confirm our amendment.We expect to receive the first shipment at the date stated in the contract.35. 付款通知Payment NoticeAs agreed, we are drawing on you for the value of ①(货物名称).The payment in arrears amount to ②(对方应付款额).To simplify the issues, we will ③(我方为简化过程所采取的措施). Please protect our draft on presentation.We shall appreciate your cooperation.36. 收到付款通知Receipt of Payment NoticeWe are in receipt of your email about payment notice of ①(对方发送邮件时间)contents of which have had our due perusal. In view of ②(说明原因),we will ③(我方立即办理事宜)immediately. Supplementary to this email, we wish to say that the amount ④(货款金额)has already been ⑤(货款处理情况).Please accord this matter your close attention. If you haven’t received the payment of the goods, please keep us advised as farin advance as possible.37. 催促付款（初次）Urging Payment (First Notice)As required in the contract, which was settled by careful discussion of both parties, we wish to call your attention to the fact that we have got ①(已备货物) ready for some time. However, up till now, we haven’t had any news concerning your payment. Therefore, we kindly ask you to send us the payment as scheduled, so that we can execute your order ②(订单编号) within the contract time.We hope that you will ③(亟待对方解决事宜)as soon as possible.38. 催促付款（最后通告）Urging Payment (Last Notice)We wonder whether you have received our emails, asking you to send us payment for your order ①(订单编号).In spite of our repeated reminders, the payment still remains unsettled. We have emailed you asking for the speeding up of the payment over and over again. Frankly speaking, we have got a little bit uneasy at no arrival of your payment. It is yourresponsibility to pay the products in due time. Should you have financial difficulties, please let us know. This will be the last time for us to remind you that if you fail to send us payment by ②(付款最后期限),you will have to ③(未付款所导致的后果) accordingly.Please arrange payment as soon as possible so as to continue our cooperation.39. 索取发票Asking for InvoiceWe are pleased to have received your high quality products on schedule.①(对收到的产品进行评论).We further know your good reputation, so we expect to continue our smooth cooperation.The only thing, however, we are feeling a little worried about is that we have received all the documents except the invoice. As a rule, we require commercial invoice in ②(发票复印数量). Please write our company name ③(公司名称) as the buyer with the amount of ④(发票面额). Our order number is ⑤(订单编号).Since it is important, please post them to us with the original invoice ⑥(邮寄方式).Thanks in advance for your immediate attention.40. 寄送发票Sending InvoiceThanks for telling us the issues concerning the invoice of your order ①(订单编号).We have noted your instructions about the invoice and, as requested, have posted you the ②(所寄票据) in ③(复印数量),together with the original one, by ④(快递公司名称)，⑤(邮寄时间).The number of the mail by ⑥(快递公司名称) is:⑦(快递邮件编号).They will contact you by your mobile phone. We have sent you an e-copy in the attached file for your advance look. We look forward to our further cooperation in the future. Please acknowledge receipt of the invoice we sent you ⑧(邮寄时间) once you get it.Chapter 5 包装和交货41. 包装要求Packaging RequirementsWe appreciate your email asking about ①(对方邮件询问内容).As our products are easily damaged, it is quite necessary to payspecial attention to packaging. Also please ②(对方需特别注意的事项).Frankly speaking, our packaging requirements are quite strict. The details are written in our packing instruction, which is attached. However, I’d like to emphasize the following four points：1. The packaging must be strong enough to withstand③(货物所能承受的内容).2. The products are to be wrapped in...before being packed in④(包装方式).3. The most important thing is to protect the goods⑤(货物需避免的因素).4. Any loss in transit is to be compensated pany.We believe you will give special care to the packaging to avoid any possible damage.42. 回复包装要求Reply to Packaging RequirementsHaving received your email of ①(对方邮件主题),we immediately passed your opinions on packing to our ②(与包装问题直接相关的人).Recently, they have made a number of improvements in packaging. We will also take effective measures to satisfy your packaging requirement.We have prepared ③(已备的包装)so as to protect the goods against④（可能遭受的损失）.And also, we give special care to the problem of ⑤(需特别注意的事项).In sum, we will reinforce packing in order to minimize the extent of any damage to the goods in transit.If you have any questions, please email me or call me.43. 装运时间Time of ShipmentWe are pleased to inform you that we have shipped ①(货物批次) for your order ②(订单编号).Since your order is a large one, the goods are to be shipped in ③(货物批数) of ④(每批货物数量) with separate bills of lading according to our sales contract. The first shipment has already been loaded on board s.s“⑤”(货轮名称),which is sailing for your port ⑥(目的港名称)，⑦(货轮启航时间) from ⑧(装货港名称).We believe that the goods will reach you in time to meet the needs of your market and that they will prove to be satisfactory to your customers.Please let us know the moment you have received the goods. 44. 回复装运通知Reply to Time of ShipmentMany thanks for your email telling us about ①(货物批次)for our order ②(订单编号).We really appreciate your timely arrangement.The punctual shipment will help us deal with other corresponding issues smoothly. We expect the goods to reach us in time so that we will be able to put them to market at a time ③(何种情形下).Thank you for your efforts and true cooperation. And we expect you to get the ④(货物另一批次) ready for shipment concerning our order ⑤(订单编号).As soon as we get the goods, we will email to let you know. 45. 催促装运Urging ShipmentWe regret to say that we have not heard anything from you about①(希望对方办理的事宜). As you know, our contract is for ②(合同规定的装运要求).We understand there must be some particular reasons for ③(对方未解决或未处理的事宜). However, we have the right to know detailed information. And we would like to cooperate with you to deal with this problem. Even if we did not know the reason,④(我方做出的何种让步).Please arrange the shipment as soon as possible and let us know ⑤(要对方告知的事宜).46. 回复催促装运Reply to Urging ShipmentWe have already received your email of ①(对方邮件的日期).We feel sorry for the shipment delay, which was caused by ②(说明装运延迟的原因).It is our fault not letting you know the cause in time.In addition, because of ③(未能按时装运的另一个原因),we failed to make timely shipment. After communication with related officials, we now have settled the problem.The shipment of ④(产品名称和数量) under S/C ⑤(合同编号) will be arranged to go forth on board s.s.⑥(货船名称).The ship will sail from⑦(出货港口名称) on or about ⑧(装运时间).We will email you immediately when the ship sets off.Thanks for your understanding and cooperation.47. 出货通知Shipment AdviceWe are pleased to inform you that we have completed the shipment of ①(产品名称) in accordance with thestipulations set forth in ②(信用证编号). The ③(货船名称) has sailed from ④(出货港口名称) on ⑤(出港日期).We are attaching the following copies of shipping documents for your advance look:⑥(单据名称)⑦(票据编号).If you find any problem, please let us know as soon as possible.48. 货物抵达通知Goods Arrival NoticeAfter ①(说明原因),the first batch has already arrived. Because of ②(具体装运安排的原因),we agree to ship the goods in ③(装运安排).We greatly appreciate it that the first batch has reached us in safety and in good condition. We expect to get ④(货物批次) by⑤(期望货物到达的日期).There is one thing we need to mention, that is, it is no matter ⑥(我方特别强调的事宜)as long as they arrive here in time as required.We look forward to ⑦(货物批次) .。
aletterofinquiry商务英语询盘信函
aletterofinquiry商务英语询盘信函第一篇：a letter of inquiry商务英语询盘信函Dear Sirs,We visited your stand at the Canton Fair last month, and we are interested in your silk neckties displayed in your showroom.Now we are writing to inquire about these products.We would be pleased to receive a copy of your catalogue, together with some samples of your newest commodities.We would also be grateful if you could send us your best offer indicating packing, specification, quantity available, terms of payment and the earliest time.It would be highly appreciated if you quote your lowest price on CIF London.Should your goods are satisfactory and the price be found competitive, we would place large orders from with you.We are looking forward to your prompt reply.Yours faithfully,Michelle Johns10052216 沈德丽第二篇：商务英语信函如何写？商务英语信函如何写？快来围观，看看商务英语信函怎么写，商务英语在商务谈判，商务信函中占有非常重要的地位，这关系着公司效益和个人利益，所以为了自己在职场发展更好，快来搞定商务英语吧！这篇商务信函希望能祝大家一臂之力！A Specimen LetterDear Sir:We are pleased to inform you that 50 cases of adjustable wrenches you shipped to Lagos on March 18th have arrived in perfect condition.This shows that you have made a great deal of improvement in packing.As for the pliers to be shipped to us, we would like you to have them packed in boxes of 2 dozens each, 100 boxes to a wooden case.We trust you will give special careto the packing in order to avoid damage in transit.Kindly let us know if you can meet our requirements.With our best regards.释文先生：你三月十八日发送的五十箱可调节扳手已完好无损地到达拉各斯，对此我们非常高兴。
国际商务英语函电-An Enquiry for Electric Fans
• Yours faithfully,
Text
Exercises
NOTES
demand n. 需求 • demand for sth. 对······的需求 There is a large demand for this article.
Francisco net. • 6. _I_n_r_e_p_ly__to_ your letter of May 13, we are sending you the
latest catalogues for your reference. • 7. Mr. Smith informed us that you are _in__th_e__m_a_r_k_e_t f_o_r TV sets. • 8. There is no _d_e_m__a_n_d_ for walnuts at the moment.
• He demands of the seller to ship the goods within one month.
NOTES
quote v. 报价 • quote sb. a price for sth. 给某人报价 • Please quote us your lowest price CIF Sydney.
NOTES
provide v. 提供 • 如果你们订购1 000件，我们将给你方报最低价。 We can provide you our best price if yo They provide a wide selection of exports for buyers.
C. of
《商务英文E-MAIL模板大全》电子模板
目录Chapter 1 建立贸易关系1. 请求建立贸易关系Request for Establishing Business Relations2. 回复请求建立业务关系Reply to the Request for Establishing Business Relations3. 索取产品资料Request for Product Literature4. 回复索取产品资料Reply to the Request for Product Literature5. 邀请会面Invitation to the Business Appointment6. 承受会面邀请Accepting the Invitation to the Business Appointment7. 绝会面邀请Declining the Invitation to the Business Appointment8. 要求更改会面时间与地点Request for Changing the Time & Place of the MeetingChapter 2 推销9. 向特定客户推销Sales Letter to Specific Customers10. 向不特定客户推销Sales Circular to Non-Specific Customers11. 寄信给老客户Sales Letter to Old Customers12. 寄信给新客户Sales Letter to New Customers13. 推销新产品Sales Letter for Promotion of New Products14. 推销劳务Sales Letter for Promotion of Labor ServicesChapter 3 询盘和订货15. 一般询盘General Inquiry16. 回复一般询盘Reply to the General Inquiry17. 具体询盘Specific Inquiry18. 报虚盘Making a Non-Firm Offer19. 报实盘Making a Firm Offer20. 买方还盘Making a Counter Offer21. 卖方返还盘Making a Counter-Counter Offer22. 下订单Placing an Order23. 承受订单Accepting an Order24. 拒绝订单Declining an Order25. 下续订单Placing a Repeat Order26. 推荐替代品Offering a Substitute Product27. 承受替代品Accepting a Substitute Product28. 拒绝替代品Declining a Substitute Product29. 涨价通知Notice for Price Increase30. 回复涨价通知Reply to the PriceIncrease NoticeChapter4 付款31. 询问付款方式Asking about Payment Terms32. 承受付款方式Accepting Payment Terms33. 要求修改信用证Request for Amendment to L/C34. 信用证修改Amendment to L/C35. 付款通知Payment Notice36. 收到付款通知Receipt of Payment Notice37. 催促付款〔初次〕Urging Payment (First Notice)38. 催促付款〔最后通告〕Urging Payment (Last Notice)39. 索取发票Asking for Invoice40. 寄送发票Sending InvoiceChapter 5 包装和交货41. 包装要求Packaging Requirements42. 回复包装要求Reply to Packaging Requirements43. 装运时间Time of Shipment44. 回复装运通知Reply to Time of Shipment45. 催促装运Urging Shipment46. 回复催促装运Reply to Urging Shipment47. 出货通知Shipment Advice48. 货物抵达通知Goods Arrival NoticeChapter 6 投诉和致歉49. 投诉货物未寄达Complaint about Goods Arrival Failure50. 对货物未寄达致歉Apology for Goods Arrival Failure51. 出货延迟Late Delivery52. 对出货延迟致歉Apology for Late Delivery53. 投诉货物质量Complaint about Poor Quality of Goods54. 对货物质量不佳致歉Apology for Poor Quality of Goods55. 投诉货物数量Complaint about Wrong Quantity of Goods56. 为数量错误致歉Apology for Wrong Quantity of Goods57. 投诉发货出错Complaint about Receiving Wrong Goods58. 为发货有误致歉Apology for Sending Wrong Goods59. 抱怨包装不良Complaint about Poor Packaging60. 为包装不良致歉Apology for Poor Packaging61. 付款出错Payment Error62. 为付款出错致歉Apology for Payment Error63. 对服务的不满Service Dissatisfaction64. 对服务不满致歉Apology for Customer Service DissatisfactionChapter 7 商务交往65. 请求筹备出差Request for Preparing for a Business Trip66. 回复请求筹备出差Reply to the Request for preparing for a Business Trip67. 确认预定行程Confirming Itinerary Reservation68. 出差后的感Thanks for a Business Trip69. 活动通知Activity Notice70. 集会通知Gathering Notice71. 邀请担任演讲者Inviting Speaker72. 回复演讲邀请Reply to the Invitation for Speaker73. 展销会通知Trade Fair Notice74. 回复邀请Reply to the Trade Fair Invitation75. 请求帮助做问卷调查Request for Filling Out Questionnaire76. 请求许可Request for Reproduction PermissionChapter 8 公司人事77. 人事查询Personnel Enquiry78. 找寻人才Looking for Qualified Personnel79. 晋升公告Promotion Announcement80. 调动通知Transfer Notice81. 褒奖员工Complimenting EmployeesChapter 9 公司部82. 会议通知Meeting Notice83. 例行报告Routine Report84. 问题报告Problem Report85. 提案Proposal86. 回复提案Reply to Proposal87. 说服对方Convincing the Other Side88. 给予指示Giving Instructions89. 新产品说明New Product DescriptionChapter 10 社交信函90. 邀请与约见函Invitation and Appointment Letter91. 回复邀请Reply to Invitation92. 祝贺函Letter of Congratulation93. 慰问函Letter of Sympathy94. 感函Letter of Thanks95. 道歉函Letter of Apology96. 通知函Letter of Advice97. 鼓励函Letter of Encouragement98. 探病函Letter of Consoling the Sick99. 吊唁函Letter of Condolence100. 节日问候Seasons GreetingChapter 1 建立贸易关系1. 请求建立贸易关系Request for Establishing Business RelationsWe have learned from ①(信息来源) that you are ②(公司性质) in ③(国名或地域名). We are glad that you are interested in ④(产品名称). So, we are willing to establish business relations with you. Attached please find ⑤(附件容).We are ⑥(公司性质). We export ⑦(出口产品名称) to ⑧(出口产品目的地). If ⑨(对方条件)，we ⑩(期待事宜).We look forward to receiving your inquiry at an early date.2. 回复请求建立贸易关系Reply to the Request for Establishing Business RelationsThanks for your email to enter into business relations with us in ①(经营围). We have read your ②(附件容).As you know, we are ③(重述本公司身份). We have a large ④(需求量大的产品名称) market here, so we are seeking new partners. Ifpossible, w e’d like to be ⑤(我方角色) in ⑥(国名或地域名).Should ⑦(对方提供的优惠), we’ll ⑧(订单种类).We look forward to your favorable reply.3. 索取资料Request for Product LiteratureWe learn from ①(信息来源) that you are ②(供货商身份). We ③(关注产品途径) and became much interested in your ④(产品名称).We are ⑤(我方公司身份). As we are interested in doing business with you, we would like you to send us ⑥(邮寄方式) the detailed information about ⑦(欲购产品名称) to ⑧(邮寄地址). The demand for ⑨(产品类型) in our market is really great.Your immediate attention is highly appreciated.4. 回复索取产品资料Reply to the Request for Product LiteratureWe are so glad that you are interested in ①(产品名称). Attached are ②(附件容). As you requested in your email, we sent you our ③(索取资料) by ④(邮寄方式), which will tell you everything about our ⑤(产品名称).Although established in ⑥(公司成立时间), we are developing very fast. We pay great attention to ⑦(特别关注之处). We have introduced advanced production equipment from ⑧(国名或地域名). We now export our products to ⑨(出口产品目的地).⑩(产品畅销国国名或地名) is our largest market.○11(某一特定产品系列) is a bestseller.We look forward to your trial order.5. 邀请会面Invitation to the Business AppointmentI’d like to invite you for a meeting with ①(我公司会面人职务和) if you feel convenient.As ②(会议名称) will be held in ③(会议地点) from ④(会议起始日) to ⑤(会议完毕日), wethink you ⑥(对方可能采取的行动). If you come, we would like to invite you for a meeting with ⑦(我公司会面人)at ⑧(会面地点), on ⑨(双方会面日) to discuss ⑩(双方会面商讨事宜).○11(我公司会面人) wishes to have an opportunity for a meeting with you.We look forward to receiving a positive reply from you.6. 承受邀请会面Accepting the Invitation to the Business AppointmentI’m glad that you will arrange a meeting between ①(对方会面人职务和) and me on the day before the opening of ②(会议名称) to ③(会面事宜).As a matter of fact, we had had the intention to meet ④(对方会面人职务) during ⑤(会议名称) before we got your email. We cherish the opportunity ⑥(我方珍惜之事), and are pleased to have a chance to ⑦(有机会之事).We look forward to seeing you in Dongguan.7. 绝会面邀请Declining the Invitation to the Business AppointmentThank you for your email of ①(对方发送日), inviting me to have a meeting with ②(对方会面人职位) on ③(对方建议的会面日) before the opening of ④(会议名称) at ⑤(会面地点).I’m sorry to say that we are unable to go to ⑥(会议名称), when we ⑦(拒绝会面原因). That’s why I can’t go and meet ⑧(对方会面人职位).We hope that you will understand our situation. We wish to meet sometime in the near future to ⑨(会面目的).8. 要求更改会面时间与地点Request for Changing the Time & Place of the MeetingThank you for your email of ①(对方发送日), inviting me to have a meeting with ②(对方会面人职位) on ③(对方建议的会面日) before the opening of ④(会议名称) at ⑤(会面地点). We’d like to have the meeting on ⑥(我方提出的会面时间) at ⑦(我方提出的会面地点). It will be much more convenient to us if you agree to the date and place we have suggested.Your favorable reply would be highly appreciated.Chapter 2 推销9. 向特定客户推销Sales Letter to Specific CustomersI would like to tell you that we have got the ①(产品名称) you inquired about ②(对方询盘时间). Attached are ③(附件名称), which will give you all details for placing an order.④(产品名称) we’ve got are ⑤(产品优势). They are really ⑥(欲推销产品引以为傲之处). They are at least as good as, if not better than, ⑦(与同类产品一样好), but prices are ⑧(价格情况).We expect your feedback before the end of this month.10. 向不特定客户推销Sales Circular to Non-Specific CustomersWe are willing to seek partners for ①(出口产品类型).We are ②(我公司注册地点)，specializing all kinds of ③(产品种类). They are bestsellers both at home and abroad. We’ve now made some researches on ④(新研制产品名称), which we are able to provide regularly.If you are interested, please contact me at ⑤(联系方式). For more related information, you can⑥(获知信息途径). Maybe we will make arrangements for a meeting to discuss details concerning⑦(商讨事宜).11. 寄信给老客户Sales Letter to Old CustomersIt’s been ①(有业务往来持续时间) since we executed your last order. Recently, we got in large quantities of ②(新产品名称). Attached please find ③(附件名称).I’d like to inform you that, we are ④(优惠措施) on certain items, including⑤(对方感兴趣产品名称). Would you have a look at the attached catalogue? If you wish to order large quantities, ⑥(联系方式) me. We will try to work out terms and conditions to our mutual benefit.We look forward to our continued mutually-profitable business relationship. We expect ⑦(期待事宜).12. 寄信给新客户Sales Letter to New CustomersWe are glad to learn, from①(信息来源), that you are interested in ②(产品名称).We ③(经营情况). Attached please find ④(附件名称).⑤(欲知详细信息), please ⑥(查询方式).We look forward to your trial order and assure you of our prompt attention.13. 推销新产品Sales Letter for Promotion of New ProductsWe’re pleased to inform you that, with years of research, w e’ve introduced our new products ①(产品名称) to market. Much to our delight, they enjoy great popularity. As we guess you might be interested, w e’ve sent you ②(邮寄方式) ③(邮寄样品种类与数量) for your trial use. A trial use will convince you of their extraordinary functioning. For more information, please④(查看信息途径).Attached please find ⑤(附件名称). We hope you’ll take this opportunity to ⑥(为双方利益起见). If you consider placing an order, w e’ll grant you ⑦(优惠幅度).14. 推销劳务Sales Letter for Promotion of Labor ServicesWe’re pleased to learn, from①(信息来源),that you are in need of ②(某种职业工作人员). We advertised your job vacancies and attracted ③(申请人数) applicants, from whom we have chosen ④(人数) for your consideration. Attached are ⑤(附件名称).The candidates we have chosen are ⑥(身份). They all have ⑦(工作经历持续时间) experience, in a ⑧(工作单位). We have interviewed them with satisfactory results and offered them ⑨(提供事宜) as required.They are looking forward to your phone interviews. Contact us if ⑩(所需帮助事宜). We hope to have more cooperation in the future.Chapter3 询盘和订货15. 一般询盘General InquiryWe are very much interested in importing ①(产品名称) from you since you are ②(对方身份). We would be grateful if you could let us have detailed information about ③(产品名称) and send us samples of your complete product range as well.We have been ④(我方身份) for ⑤(公司历史年限) and have ⑥(销售渠道). We are in great need of ⑦(产品名称) in our production. Our credit standing has been AAArated since ⑧(起始年).If business terms are satisfactory, we’ll place regular orders with you.16. 回复一般询盘Reply to the General InquiryWe are glad to learn that you are interested in our ①(产品名称). Attached please find ②(附件信息). As you requested, we have sent you samples of our complete range ③(邮寄方式).We are one of the ④(公司性质), specializing in ⑤(经营围). All our products are manufactured ⑥(产品优势). We ⑦(公司优势). We will allow a ⑧(折扣幅度) discount for your orders. For ⑨(欲知信息), please ⑩(获知信息途径).We look forward to your trial order.17. 具体询盘Specific InquiryWe are ①(公司性质). We have obtained your name and address from ②(信息来源) and we are very interested in ③(产品名称).We’d like to have an ④(产品数量) quotation of the said products, ⑤(价格术语).We’d like you to tell us about ⑥(其他欲知事项). If ⑦(下订单前提条件), we will place an order with you.We would await your reply.18. 报虚盘Making a Non-Firm OfferWe thank you for your inquiry ①(对方询盘日)，asking for ②(欲购产品数量) quotation of ③(欲购产品名称) made in ④(产品原产地). We are pleased to offer as follows: ⑤(报盘详细容). The above offer is subject to our final confirmation. If you think our offer meets your requirements, please let us know at an early date. We would be glad to offer any additional information you need.19. 报实盘Making a Firm OfferThank you for your inquiry of ①(对方询盘日), asking for an ②(欲购产品数量) quotation of our ③(欲购产品名称). We are pleased to offer as follows: ④(报盘详细容).The above offer is firm until ⑤(报价有效期限). If you think our offer is satisfactory, please let us know before ⑥(订单有效期限). You can be assured of our best service.20. 买方还盘Making a Counter Offe rWe thank you for your email of ①(对方发送日期), offering us ②(我方欲购产品名称与数量) made in ③(产品原产地) at ④(卖方报价).We regret to inform you that we can’t accept your offer as ⑤(还盘原因). For ⑥(继续保持合作的原因), we counter offer as follows, subject to your reply reaching us ⑦(有效期限): ⑧(我方还盘价). We are satisfied with other terms in your offer.We look forward to your favorable reply..21. 卖方返还盘Making a Counter-Counter OfferReferring to your counter offer of ①(对方还盘发送日期), asking for a cut down of the price from ②(我方报盘价) to ③(对方还盘价), we regret to tell you that it is difficult for us to accept your counter offer.The price we set in our offer is carefully calculated. As a matter of fact, we have had considerable business with many customers at ④(价格描述).Our ⑤(我方产品种类) sell well in their markets. As you know, our products are far superior in quality to ⑥(同类产品名称) provided by any other suppliers in the world. For longlasting trade relations between us, however, we decide to allow you ⑦(让利种类) if your order ⑧(订单价值).If you think our proposal acceptable, please place an order on or before May 31st.22. 下订单Placing an OrderThank you for your timely reply of ①(对方发送日期) to our inquiry about the ②(欲购产品名称). We are very satisfied with the trade terms you offer. The prices are acceptable. Therefore, we now email you our purchase order ③(订单编号) in the attached file.We will open ④(信用证种类) in your favor as soon as possible through ⑤(开户行), for the total value of ⑥(总价值) as stated in this order. Please inform us of the shipping date at least ⑦(提前通知装船天数) in advance after you receive our L/C.We look forward to your confirmation of the acceptance of our order.23. 承受订单Accepting an OrderWe confirm our acceptance to your order ①(订单编号) you emailed us ②(对方发送时间) for ③(订购产品名称). We welcome you as one of our customers.We are pleased to send you in the attached file the Sales Confirmation ④(销售确认书编号) for your e-signature. Please cosign it and return it to us for our file. And please open your L/C ⑤(开证时间). Shipment will be made upon our receipt of your L/C.Your cooperation is highly appreciated. We assure you of ⑥(我方承诺) and look forward to receiving ⑦(期盼对方继续订购) from you.24. 拒绝订单Declining an OrderWe acknowledge receipt of your order ①(订单编号) you emailed us ②(对方发送时间) for ③(订购产品名称), but regret to tell you that we are unable to take your order as ④(无法供货原因).⑤(无法供货的原因).We are indeed sorry for being unable to take your order. We sincerely hope that you will understand our situation and keep business relations with us in the future.25. 下续订单Placing a Repeat OrderWe are pleased to inform you that the ①(产品名称) we ordered from you last time is very suitable for our market. Last shipment of ②(产品名称) sells well here.As we believe there is still a great demand for ③(产品名称) in our market, we are placing with you a repeat order ④(续订单编号) in the attached file for the same kinds and the same quantity of the said products at the same price and on the same trade terms as we did last time, provided ⑤(续订单特别要求). We hope you will ⑥(希望对方所做之事).We expect you to confirm our repeat order as soon as possible.26. 推荐替代品Offering a Substitute ProductWe are pleased to learn from your email ①(对方发送日期) that you intend to place with us an order for ②(欲订产品名称),but we regret to tell you that this model is already out of production.We’d like to recommend to you our new model ③(替代产品型号), which is even more welcomed by ④(受谁欢迎). This new model is much better than the previous one, but the price is ⑤(替代品价格低廉程度) lower with ⑥(替代品“卖点〞). Attached please find our latest catalogue and export price list so that you can know more about our new model or you can visit our web site：⑦(公司) to get more information you need.We expect you to place a trial order with us.27. 承受替代品Accepting a Substitute ProductThank you very much for your recommendation. As this model is new to our market, we’d like to place a trial order with you for ①(替代品名称与数量), if you allow us ②(优惠种类与优惠额). Attached please find our Purchase Order ③(采购订单编号). We will open an ④(开立何种信用证) in your favor for the total value as stated in this order as soon as we get your confirmation. It is for keeping our longterm trade relationship that we decide to place this trial order. We hope you will ⑤(希望对方所做之事) concerning this transaction.We look forward to your positive reply.28. 拒绝替代品Declining a Substitute ProductWe have received your email recommending us the ①(替代品名称与数量) for lack of ②(原欲购产品名称) we requested, but we are very sorry to say that we can’t accept ③(替代品名称).④(拒绝替代品的原因). ⑤(我方提出的解决方法). If you fail to deliver ⑥(原欲购产品名称与数量) on time, you have to pay us liquidated damages, that is, a⑦(赔偿额度) of the total value of the delayed goods, for ⑧(延误期限).We hope you will give us a favorable reply as soon as possible.29. 涨价通知Notice for Price IncreaseWe formally inform you that the price of ①(涨价产品名称) has increased by ②(价格上涨幅度) mainly owing to ③(涨价原因).④(对涨价原因做具体解释). We can’t but increase our export price by ⑤(价格上涨幅度). In fact, many companies have increased their price to that extent. However, for ⑥(提供原价的原因), we offer you the original price for your ⑦(最近的一次订单时间或订单编号) order. From ⑧(涨价起始时间) , the price will go up by ⑨(价格上涨幅度).We hope you will ⑩(希望对方所做之事).30. 回复涨价通知Reply to the PriceIncrease NoticeThank you for informing us the ①(涨价幅度) increase in the price of ②(涨价产品名称) due to ③(涨价原因).To tell you the truth, we have predicted the increase in the price of ④(涨价产品名称), but we didn’t expect the rise to be so high as ⑤(涨价幅度). We thank you for keeping the original price for our ⑥(最近的一次订单). Would you reconsider our later orders at the price of ⑦(略低于卖方涨价幅度的价格)?Reconsider the price of the products and we’ll ⑧(我方将做之事).Chapter 4 付款31. 询问付款方式Asking about Payment TermsWe are in receipt of your bid yesterday for ①(对方递盘主要容).However, you didn’t mention specific payment terms.We’d like to tell you that we only accept payment by ②(信用证种类).Generally speaking,③(付款方式)is considered to be a reliable and safe method of payment in international trade. It protects the rights and interests of both of us. It is our usual case accept ④(信用证种类) when we do business internationally. We wonder whether you accept this kind of payment.Thank you in advance for your prompt reply.32. 承受付款方式Accepting Payment TermsWe thank you for your email telling us about the payment terms, which we forgot to mention in ①(我方信函种类).We accept the payment terms you have offered, that is, we’ll make payment by ②(我方承受的信用证种类).It is true that ③(付款方式) is the safest way of payment and ④(信用证种类)is more favorable to you. Though it will add to our cost, we’ll do as you have asked us to. As we need to put a deposit in the bank amounting to the cost of the import, we need ⑤(所需时间)to arrange all the issues concerning the opening of ⑥(信用证种类).We’ll let you know once we have ⑦(信用证种类)opened.33.要求修改信用证Request for Amendment to L/CMany thanks for sending us your L/C ①(信用证编号) issued by ②(开证行名称).However, on checking its clauses we found with regret that your Letter of Credit has several mistakes. You are kindly requested to amend the above L/C as follows:③(信用证需修改之处).As soon as we confirm the above amendment, we shall proceed with ④(我方立即着手办理事宜)at once.A prompt reply will greatly oblige us.34.信用证修改Amendment to L/CThanks for the email asking us to make amendment to our L/C. As requested, the amendment to our L/C ①(信用证编号) has been made as follows:②(对信用证的具体修改容).Shortly after receiving your email, we checked the details and found ③(信用证错误数量) in our L/C. We are really sorry ④(致歉原因).We have now instructed our bank ⑤(开证行名称) to make the amendment. The amendment advice will reach you soon. Please try your utmost to ⑥(催促对方办理事宜)once you confirm our amendment.We expect to receive the first shipment at the date stated in the contract.35.付款通知Payment NoticeAs agreed, we are drawing on you for the value of ①(货物名称).The payment in arrears amount to ②(对方应付款额).To simplify the issues, we will ③(我方为简化过程所采取的措施). Please protect our draft on presentation.We shall appreciate your cooperation.36.收到付款通知Receipt of Payment NoticeWe are in receipt of your email about payment notice of ①(对方发送时间)contents of which have had our due perusal. In view of ②(说明原因),we will ③(我方立即办理事宜)immediately. Supplementary to this email, we wish to say that the amount ④(货款金额)has already been ⑤(货款处理情况).Please accord this matter your close attention. If you haven’t received the payment of the goods, please keep us advised as far in advance as possible.37.催促付款〔初次〕Urging Payment (First Notice)As required in the contract, which was settled by careful discussion of both parties, we wish to call your attention to the fact that we have got ①(已备货物) ready for some time.However, up till now, we haven’t had any news concerning your payment. Therefore, we kindly ask you to send us the payment as scheduled, so that we can execute your order ②(订单编号) within the contract time.We hope that you will ③(亟待对方解决事宜)as soon as possible.38.催促付款〔最后通告〕Urging Payment (Last Notice)We wonder whether you have received our emails, asking you to send us payment for your order ①(订单编号).In spite of our repeated reminders, the payment still remains unsettled. We have emailed you asking for the speeding up of the payment over and over again. Frankly speaking,we have got a little bit uneasy at no arrival of your payment.It is your responsibility to pay the products in due time.Should you have financial difficulties,please let us know.This will be the last time for us to remind you that if you fail to send us payment by ②(付款最后期限),you will have to ③(未付款所导致的后果) accordingly.Please arrange payment as soon as possible so as to continue our cooperation.39.索取发票Asking for InvoiceWe are pleased to have received your high quality products on schedule.①(对收到的产品进展评论).We further know your good reputation, so we expect to continue our smooth cooperation.The only thing, however, we are feeling a little worried about is that we have received all the documents except the invoice. As a rule, we require commercial invoice in ②(发票复印数量). Please write our company name ③(公司名称) as the buyer with the amount of ④(发票面额). Our order number is ⑤(订单编号).Since it is important, please post them to us with the original invoice ⑥(邮寄方式).Thanks in advance for your immediate attention.40.寄送发票Sending InvoiceThanks for telling us the issues concerning the invoice of your order ①(订单编号).We have noted your instructions about the invoice and, as requested, have posted you the ②(所寄票据) in ③(复印数量),together with the original one, by ④(快递公司名称)，⑤(邮寄时间).The number of the mail by ⑥(快递公司名称) is:⑦(快递编号).They will contact you by your mobile phone. We have sent you an e-copy in the attached file for your advance look. We look forward to our further cooperation in the future.Please acknowledge receipt of the invoice we sent you ⑧(邮寄时间) once you get it.Chapter 5 包装和交货41. 包装要求Packaging RequirementsWe appreciate your email asking about ①(对方询问容).As our products are easily damaged, it is quite necessary to pay special attention to packaging. Also please ②(对方需特别注意的事项).Frankly speaking, our packaging requirements are quite strict. The details are written in our packing instruction, which is attached. However, I’d like to emphasize the following four points：1. The packaging must be strong enough to withstand③(货物所能承受的容).2. The products are to be wrapped in...before being packed in④(包装方式).3. The most important thing is to protect the goods⑤(货物需防止的因素).4. Any loss in transit is to be compensated by.. pany.We believe you will give special care to the packaging to avoid any possible damage.42. 回复包装要求Reply to Packaging RequirementsHaving received your email of ①(对方主题),we immediately passed your opinions on packing to our ②(与包装问题直接相关的人).Recently, they have made a number of improvements in packaging. We will also take effective measures to satisfy your packaging requirement.We have prepared ③(已备的包装)so as to protect the goods against④〔可能遭受的损失〕.And also, we give special care to the problem of ⑤(需特别注意的事项).In sum, we will reinforce packing in order to minimize the extent of any damage to the goods in transit.If you have any questions, please email me or call me.43. 装运时间Time of ShipmentWe are pleased to inform you that we have shipped ①(货物批次) for your order ②(订单编号). Since your order is a large one, the goods are to be shipped in ③(货物批数) of ④(每批货物数量) with separate bills of lading according to our sales contract. The first shipment has already been loaded on board s.s“⑤〞(货轮名称),which is sailing for your port ⑥(目的港名称)，⑦(货轮启航时间) from ⑧(装货港名称).We believe that the goods will reach you in time to meet the needs of your market and that they will prove to be satisfactory to your customers.Please let us know the moment you have received the goods.44. 回复装运通知Reply to Time of ShipmentMany thanks for your email telling us about ①(货物批次)for our order ②(订单编号).We really appreciate your timely arrangement.The punctual shipment will help us deal with other corresponding issues smoothly. We expect the goods to reach us in time so that we will be able to put them to market at a time ③(何种情形下).Thank you for your efforts and true cooperation. And we expect you to get the ④(货物另一批次) ready for shipment concerning our order ⑤(订单编号).As soon as we get the goods, we will email to let you know.45. 催促装运Urging ShipmentWe regret to say that we have not heard anything from you about①(希望对方办理的事宜). As you know, our contract is for ②(合同规定的装运要求).We understand there must be some particular reasons for ③(对方未解决或未处理的事宜). However, we have the right to know detailed information. And we would like to cooperate with you to deal with this problem. Even if we did not know the reason,④(我方做出的何种让步). Please arrange the shipment as soon as possible and let us know ⑤(要对方告知的事宜).46.回复催促装运Reply to Urging ShipmentWe have already received your email of ①(对方的日期).We feel sorry for the shipment delay, which was caused by ②(说明装运延迟的原因).It is our fault not letting you know the cause in time.In addition, because of ③(未能按时装运的另一个原因),we failed to make timely shipment. After communication with related officials, we now have settled the problem.The shipment of ④(产品名称和数量) under S/C ⑤(合同编号) will be arranged to go forth on board s.s.⑥(货船名称).The ship will sail from⑦(出货港口名称) on or about ⑧(装运时间).We will email you immediately when the ship sets off.Thanks for your understanding and cooperation.47. 出货通知Shipment AdviceWe are pleased to inform you that we have completed the shipment of ①(产品名称) in accordance with the stipulations set forth in ②(信用证编号). The ③(货船名称) has sailed from ④(出货港口名称) on ⑤(出港日期).We are attaching the following copies of shipping documents for your advance look:⑥(单据名称)⑦(票据编号).If you find any problem, please let us know as soon as possible.48. 货物抵达通知Goods Arrival NoticeAfter ①(说明原因),the first batch has already arrived. Because of ②(具体装运安排的原因),we agree to ship the goods in ③(装运安排).We greatly appreciate it that the first batch has reached us in safety and in good condition. We expect to get ④(货物批次) by⑤(期望货物到达的日期). There is one thing we need to mention, that is, it is no matter ⑥(我方特别强调的事宜)as long as they arrive here in time as required.We look forward to⑦(货物批次) .。
《商务英文E-MAIL大全》电子精选
目录Chapter 1 建立贸易关系1. 请求建立贸易关系 Request for Establishing Business Relations2. 回复请求建立业务关系 Reply to the Request for Establishing Business Relations3. 索取产品资料 Request for Product Literature4. 回复索取产品资料 Reply to the Request for Product Literature5. 邀请会面 Invitation to the Business Appointment6. 接受会面邀请 Accepting the Invitation to the Business Appointment7. 谢绝会面邀请 Declining the Invitation to the Business Appointment8. 要求更改会面时间及地点Request for Changing the Time & Place of the MeetingChapter 2 推销9. 向特定客户推销 Sales Letter to Specific Customers10. 向不特定客户推销 Sales Circular to Non-Specific Customers11. 寄信给老客户 Sales Letter to Old Customers12. 寄信给新客户 Sales Letter to New Customers13. 推销新产品 Sales Letter for Promotion of New Products14. 推销劳务 Sales Letter for Promotion of Labor ServicesChapter 3 询盘和订货15. 一般询盘 General Inquiry16. 回复一般询盘 Reply to the General Inquiry17. 具体询盘 Specific Inquiry18. 报虚盘 Making a Non-Firm Offer19. 报实盘 Making a Firm Offer20. 买方还盘 Making a Counter Offer21. 卖方返还盘 Making a Counter-Counter Offer22. 下订单 Placing an Order23. 接受订单 Accepting an Order24. 拒绝订单 Declining an Order25. 下续订单 Placing a Repeat Order26. 推荐替代品 Offering a Substitute Product27. 接受替代品 Accepting a Substitute Product28. 拒绝替代品 Declining a Substitute Product29. 涨价通知 Notice for Price Increase30. 回复涨价通知 Reply to the Price Increase NoticeChapter4 付款31. 询问付款方式 Asking about Payment Terms32. 接受付款方式 Accepting Payment Terms33. 要求修改信用证 Request for Amendment to L/C34. 信用证修改 Amendment to L/C35. 付款通知 Payment Notice36. 收到付款通知 Receipt of Payment Notice37. 催促付款（初次）Urging Payment (First Notice)38. 催促付款（最后通告）Urging Payment (Last Notice)39. 索取发票 Asking for Invoice40. 寄送发票 Sending InvoiceChapter 5 包装和交货41. 包装要求 Packaging Requirements42. 回复包装要求 Reply to Packaging Requirements43. 装运时间 Time of Shipment44. 回复装运通知 Reply to Time of Shipment45. 催促装运 Urging Shipment46. 回复催促装运 Reply to Urging Shipment47. 出货通知 Shipment Advice48. 货物抵达通知 Goods Arrival NoticeChapter 6 投诉和致歉49. 投诉货物未寄达 Complaint about Goods Arrival Failure50. 对货物未寄达致歉 Apology for Goods Arrival Failure51. 出货延迟 Late Delivery52. 对出货延迟致歉 Apology for Late Delivery53. 投诉货物质量 Complaint about Poor Quality of Goods54. 对货物质量不佳致歉 Apology for Poor Quality of Goods55. 投诉货物数量 Complaint about Wrong Quantity of Goods56. 为数量错误致歉 Apology for Wrong Quantity of Goods57. 投诉发货出错 Complaint about Receiving Wrong Goods58. 为发货有误致歉 Apology for Sending Wrong Goods59. 抱怨包装不良 Complaint about Poor Packaging60. 为包装不良致歉 Apology for Poor Packaging61. 付款出错 Payment Error62. 为付款出错致歉 Apology for Payment Error63. 对服务的不满 Service Dissatisfaction64. 对服务不满致歉 Apology for Customer Service DissatisfactionChapter 7 商务交往65. 请求筹备出差 Request for Preparing for a Business Trip66. 回复请求筹备出差 Reply to the Request for preparing for a Business Trip67. 确认预定行程 Confirming Itinerary Reservation68. 出差后的感谢 Thanks for a Business Trip69. 活动通知 Activity Notice70. 集会通知 Gathering Notice71. 邀请担任演讲者 Inviting Speaker72. 回复演讲邀请 Reply to the Invitation for Speaker73. 展销会通知 Trade Fair Notice74. 回复邀请 Reply to the Trade Fair Invitation75. 请求帮忙做问卷调查 Request for Filling Out Questionnaire76. 请求转载许可 Request for Reproduction PermissionChapter 8 公司人事77. 人事查询 Personnel Enquiry78. 找寻人才 Looking for Qualified Personnel79. 晋升公告 Promotion Announcement80. 调动通知 Transfer Notice81. 褒奖员工 Complimenting EmployeesChapter 9 公司内部82. 会议通知 Meeting Notice83. 例行报告 Routine Report84. 问题报告 Problem Report85. 提案 Proposal86. 回复提案 Reply to Proposal87. 说服对方 Convincing the Other Side88. 给予指示 Giving Instructions89. 新产品说明 New Product DescriptionChapter 10 社交信函90. 邀请与约见函 Invitation and Appointment Letter91. 回复邀请 Reply to Invitation92. 祝贺函 Letter of Congratulation93. 慰问函 Letter of Sympathy94. 感谢函 Letter of Thanks95. 道歉函 Letter of Apology96. 通知函 Letter of Advice97. 鼓励函 Letter of Encouragement98. 探病函 Letter of Consoling the Sick99. 吊唁函 Letter of Condolence100. 节日问候 Seasons GreetingChapter 1 建立贸易关系1. 请求建立贸易关系 Request for Establishing Business RelationsWe have learned from ①(信息来源) that you are ②(公司性质) in ③(国名或地域名). We are glad that you are interested in ④(产品名称). So, we are willing to establish business relations with you. Attached please find ⑤(附件内容).We are ⑥(公司性质). We export ⑦(出口产品名称) to ⑧(出口产品目的地). If ⑨(对方条件)，we ⑩(期待事宜).We look forward to receiving your inquiry at an early date.2. 回复请求建立贸易关系 Reply to the Request for Establishing Business RelationsThanks for your email to enter into business relations with us in ①(经营范围). We have read your ②(邮件附件内容).As you know, we are ③(重述本公司身份). We have a large ④(需求量大的产品名称) market here, so we are seeking new partners. If possible, we’d like to be ⑤(我方角色) in ⑥(国名或地域名).Should ⑦(对方提供的优惠), we’ll ⑧(订单种类).We look forward to your favorable reply.3. 索取资料 Request for Product LiteratureWe learn from ①(信息来源) that you are ②(供货商身份). We ③(关注产品途径) and became much interested in your ④(产品名称).We are ⑤(我方公司身份). As we are interested in doing business with you, we would like you to send us ⑥(邮寄方式) the detailed information about ⑦(欲购产品名称) to ⑧(邮寄地址). The demand for ⑨(产品类型) in our marketis really great.Your immediate attention is highly appreciated.4. 回复索取产品资料 Reply to the Request for Product LiteratureWe are so glad that you are interested in ①(产品名称). Attached are ②(附件内容). As you requested in your email, we sent you our ③(索取资料) by ④(邮寄方式), which will tell you everything about our ⑤(产品名称). Although established in ⑥(公司成立时间), we are developing very fast. We pay great attention to ⑦(特别关注之处). We have introduced advanced production equipment from ⑧(国名或地域名). We now export our products to ⑨(出口产品目的地). ⑩(产品畅销国国名或地名) is our largest market. ○11 (某一特定产品系列) is a bestseller.We look forward to your trial order.5. 邀请会面 Invitation to the Business AppointmentI’d like to invite you for a meeting with ①(我公司会面人职务和姓名) if you feel convenient.As ②(会议名称) will be held in ③(会议地点) from ④(会议起始日) to ⑤(会议结束日), we think you ⑥(对方可能采取的行动). If you come, we would like to invite you for a meeting with ⑦(我公司会面人)at ⑧(会面地点), on ⑨(双方会面日) to discuss ⑩(双方会面商讨事宜). ○11 (我公司会面人) wishes to have an opportunity for a meeting with you.We look forward to receiving a positive reply from you.6. 接受邀请会面 Accepting the Invitation to the Business AppointmentI’m glad that you will arrange a meeting between ①(对方会面人职务和姓名) and me on the day before the opening of ②(会议名称) to ③(会面事宜). As a matter of fact, we had had the intention to meet ④(对方会面人职务) during ⑤(会议名称) before we got your email. We cherish the opportunity ⑥(我方珍惜之事), and are pleased to have a chance to ⑦(有机会之事).We look forward to seeing you in Dongguan.7. 谢绝会面邀请 Declining the Invitation to the Business Appointment Thank you for your email of ①(对方邮件发送日), inviting me to have a meeting with ②(对方会面人职位) on ③(对方建议的会面日) before the opening of ④(会议名称) at ⑤(会面地点).I’m sorry to say that we are unable to go to ⑥(会议名称), when we ⑦(拒绝会面原因). That’s why I can’t go and meet ⑧(对方会面人职位).We hope that you will understand our situation. We wish to meet sometime in the near future to ⑨(会面目的).8. 要求更改会面时间及地点 Request for Changing the Time & Place of the MeetingThank you for your email of ①(对方邮件发送日), inviting me to have a meeting with ②(对方会面人职位) on ③(对方建议的会面日) before the opening of ④(会议名称) at ⑤(会面地点).We’d like to have the meeting on ⑥(我方提出的会面时间) at ⑦(我方提出的会面地点). It will be much more convenient to us if you agree to the date and place we have suggested.Your favorable reply would be highly appreciated.Chapter 2 推销9. 向特定客户推销 Sales Letter to Specific CustomersI would like to tell you that we have got the ①(产品名称) you inquired about②(对方询盘时间). Attached are ③(附件名称), which will give you all details for placing an order.④(产品名称) we’ve got are ⑤(产品优势). They are really ⑥(欲推销产品引以为傲之处). They are at least as good as, if not better than, ⑦(与同类产品一样好), but prices are ⑧(价格情况).We expect your feedback before the end of this month.10. 向不特定客户推销 Sales Circular to Non-Specific CustomersWe are willing to seek partners for ①(出口产品类型).We are ②(我公司注册地点)，specializing all kinds of ③(产品种类). They are bestsellers both at home and abroad. We’ve now made some researches on ④(新研制产品名称), which we are able to provide regularly.If you are interested, please contact me at ⑤(电话联系方式). For more related information, you can ⑥(获知信息途径). Maybe we will make arrangements for a meeting to discuss details concerning ⑦(商讨事宜).11. 寄信给老客户 Sales Letter to Old CustomersIt’s been ①(有业务往来持续时间) since we executed your last order. Recently, we got in large quantities of ②(新产品名称). Attached please find ③(附件名称).I’d like to inform you that, we are ④(优惠措施) on certain items, including ⑤(对方感兴趣产品名称). Would you have a look at the attached catalogue? If you wish to order large quantities, ⑥(联系方式) me. We will try to workout terms and conditions to our mutual benefit.We look forward to our continued mutually-profitable business relationship. We expect ⑦(期待事宜).12. 寄信给新客户 Sales Letter to New CustomersWe are glad to learn, from ①(信息来源), that you are interested in ②(产品名称).We ③(经营情况). Attached please find ④(附件名称).⑤(欲知详细信息), please ⑥(查询方式).We look forward to your trial order and assure you of our prompt attention.13. 推销新产品 Sales Letter for Promotion of New ProductsWe’re pleased to inform you that, with years of research, we’ve introduced our new products ①(产品名称) to market. Much to our delight, they enjoy great popularity. As we guess you might be interested, we’ve sent you ②(邮寄方式) ③(邮寄样品种类及数量) for your trial use. A trial use will convince you of their extraordinary functioning. For more information, please ④(查看信息途径).Attached please find ⑤(附件名称). We hope you’ll take this opportunity to ⑥(为双方利益起见). If you consider placing an order, we’ll grant you⑦(优惠幅度).14. 推销劳务 Sales Letter for Promotion of Labor ServicesWe’re pleased to learn, from ①(信息来源),that you are in need of ②(某种职业工作人员). We advertised your job vacancies and attracted ③(申请人数) applicants, from whom we have chosen ④(人数) for your consideration. Attached are ⑤(附件名称).The candidates we have chosen are ⑥(身份). They all have ⑦(工作经历持续时间) experience, in a ⑧(工作单位). We have interviewed them with satisfactory results and offered them ⑨(提供事宜) as required.They are looking forward to your phone interviews. Contact us if ⑩(所需帮助事宜). We hope to have more cooperation in the future.Chapter3 询盘和订货15. 一般询盘 General InquiryWe are very much interested in importing ①(产品名称) from you since you are ②(对方身份). We would be grateful if you could let us have detailed information about ③(产品名称) and send us samples of your complete product range as well.We have been ④(我方身份) for ⑤(公司历史年限) and have ⑥(销售渠道). We are in great need of ⑦(产品名称) in our production. Our credit standing has been AAA rated since ⑧(起始年).If business terms are satisfactory, we’ll place regular orders with you.16. 回复一般询盘 Reply to the General InquiryWe are glad to learn that you are interested in our ①(产品名称). Attached please find ②(附件信息). As you requested, we have sent you samples of our complete range ③(邮寄方式).We are one of the ④(公司性质), specializing in ⑤(经营范围). All our products are manufactured ⑥(产品优势). We ⑦(公司优势). We will allow a ⑧(折扣幅度) discount for your orders. For ⑨(欲知信息), please ⑩(获知信息途径).We look forward to your trial order.17. 具体询盘 Specific InquiryWe are ①(公司性质). We have obtained your name and address from ②(信息来源) and we are very interested in ③(产品名称).We’d like to have an ④(产品数量) quotation of the said products, ⑤(价格术语).We’d like you to tell us about ⑥(其他欲知事项). If ⑦(下订单前提条件), we will place an order with you.We would await your reply.18. 报虚盘 Making a Non-Firm OfferWe thank you for your inquiry ①(对方询盘日)，asking for ②(欲购产品数量) quotation of ③(欲购产品名称) made in ④(产品原产地). We are pleased to offer as follows: ⑤(报盘详细内容).The above offer is subject to our final confirmation. If you think our offer meets your requirements, please let us know at an early date. We would be glad to offer any additional information you need.19. 报实盘 Making a Firm OfferThank you for your inquiry of ①(对方询盘日), asking for an ②(欲购产品数量) quotation of our ③(欲购产品名称). We are pleased to offer as follows: ④(报盘详细内容).The above offer is firm until ⑤(报价有效期限). If you think our offer is satisfactory, please let us know before ⑥(订单有效期限). You can be assured of our best service.20. 买方还盘 Making a Counter Offe rWe thank you for your email of ①(对方邮件发送日期), offering us ②(我方欲购产品名称及数量) made in ③(产品原产地) at ④(卖方报价).We regret to inform you that we can’t accept your offer as ⑤(还盘原因). For ⑥(继续保持合作的原因), we counter offer as follows, subject to your reply reaching us ⑦(有效期限): ⑧(我方还盘价). We are satisfied with other terms in your offer.We look forward to your favorable reply..21. 卖方返还盘 Making a Counter-Counter OfferReferring to your counter offer of ①(对方还盘邮件发送日期), asking for a cut down of the price from ②(我方报盘价) to ③(对方还盘价), we regret to tell you that it is difficult for us to accept your counter offer.The price we set in our offer is carefully calculated. As a matter of fact, we have had considerable business with many customers at ④(价格描述).Our ⑤(我方产品种类) sell well in their markets. As you know, our products are far superior in quality to ⑥(同类产品名称) provided by any other suppliers in the world. For long lasting trade relations between us, however, we decide to allow you ⑦(让利种类) if your order ⑧(订单价值).If you think our proposal acceptable, please place an order on or before May 31st.22. 下订单 Placing an OrderThank you for your timely reply of ①(对方邮件发送日期) to our inquiry about the ②(欲购产品名称). We are very satisfied with the trade terms you offer.The prices are acceptable. Therefore, we now email you our purchase order ③(订单编号) in the attached file.We will open ④(信用证种类) in your favor as soon as possible through ⑤(开户行), for the total value of ⑥(总价值) as stated in this order. Please inform us of the shipping date at least ⑦(提前通知装船天数) in advance after you receive our L/C.We look forward to your confirmation of the acceptance of our order. 23. 接受订单 Accepting an OrderWe confirm our acceptance to your order ①(订单编号) you emailed us ②(对方邮件发送时间) for ③(订购产品名称). We welcome you as one of our customers.We are pleased to send you in the attached file the Sales Confirmation ④(销售确认书编号) for your e-signature. Please cosign it and return it to us for our file. And please open your L/C ⑤(开证时间). Shipment will be made upon our receipt of your L/C.Your cooperation is highly appreciated. We assure you of ⑥(我方承诺) and look forward to receiving ⑦(期盼对方继续订购) from you.24. 拒绝订单 Declining an OrderWe acknowledge receipt of your order ①(订单编号) you emailed us ②(对方邮件发送时间) for ③(订购产品名称), but regret to tell you that we are unable to take your order as ④(无法供货原因).⑤(无法供货的原因).We are indeed sorry for being unable to take your order. We sincerely hopethat you will understand our situation and keep business relations with us in the future.25. 下续订单 Placing a Repeat OrderWe are pleased to inform you that the ①(产品名称) we ordered from you last time is very suitable for our market. Last shipment of ②(产品名称) sells well here.As we believe there is still a great demand for ③(产品名称) in our market, we are placing with you a repeat order ④(续订单编号) in the attached file for the same kinds and the same quantity of the said products at the same price and on the same trade terms as we did last time, provided ⑤(续订单特别要求). We hope you will ⑥(希望对方所做之事).We expect you to confirm our repeat order as soon as possible.26. 推荐替代品 Offering a Substitute ProductWe are pleased to learn from your email ①(对方发送邮件日期) that you intend to place with us an order for ②(欲订产品名称),but we regret to tell you that this model is already out ofproduction.We’d like to recommend to you our new model ③(替代产品型号), which is even more welcomed by ④(受谁欢迎). This new model is much better than the previous one, but the price is ⑤(替代品价格低廉程度) lower with ⑥(替代品“卖点”). Attached please find our latest catalogue and export price list so that you can know more about our new model or you can visit our web site：⑦(公司网站) to get more information you need.We expect you to place a trial order with us.27. 接受替代品 Accepting a Substitute ProductThank you very much for your recommendation. As this model is new to our market, we’d like to place a trial order with you for ①(替代品名称及数量), if you allow us ②(优惠种类及优惠额). Attached please find our Purchase Order ③(采购订单编号). We will open an ④(开立何种信用证) in your favor for the total value as stated in this order as soon as we get your confirmation. It is for keeping our long term trade relationship that we decide to place this trial order. We hope you will ⑤(希望对方所做之事) concerning this transaction.We look forward to your positive reply.28. 拒绝替代品 Declining a Substitute ProductWe have received your email recommending us the ①(替代品名称及数量) for lack of ②(原欲购产品名称) we requested, but we are very sorry to say that we can’t accept ③(替代品名称). ④(拒绝替代品的原因). ⑤(我方提出的解决办法). If you fail to deliver ⑥(原欲购产品名称及数量) on time, you have to pay us liquidated damages, that is, a ⑦(赔偿额度) of the total value of the delayed goods, for ⑧(延误期限).We hope you will give us a favorable reply as soon as possible.29. 涨价通知 Notice for Price IncreaseWe formally inform you that the price of ①(涨价产品名称) has increased by ②(价格上涨幅度) mainly owing to ③(涨价原因).④(对涨价原因做具体解释). We can’t but increase our export price by ⑤(价格上涨幅度). In fact, many companies have increased their price to that extent. However, for ⑥(提供原价的原因), we offer you the original price for your ⑦(最近的一次订单时间或订单编号) order. From⑧(涨价起始时间) , the price will go up by ⑨(价格上涨幅度).We hope you will ⑩(希望对方所做之事).30. 回复涨价通知 Reply to the Price Increase NoticeThank you for informing us the ①(涨价幅度) increase in the price of ②(涨价产品名称) due to ③(涨价原因).To tell you the truth, we have predicted the increase in the price of ④(涨价产品名称), but we didn’t expect the rise to be so high as ⑤(涨价幅度). We thank you for keeping the original price for our ⑥(最近的一次订单). Would you reconsider our later orders at the price of ⑦(略低于卖方涨价幅度的价格)?Reconsider the price of the products and we’ll ⑧(我方将做之事).Chapter 4 付款31. 询问付款方式 Asking about Payment TermsWe are in receipt of your bid yesterday for ①(对方递盘主要内容).However, you didn’t mention specific payment terms.We’d like to tell you that we only accept payment by ②(信用证种类).Generally speaking,③(付款方式)is considered to be a reliable and safe method of payment in international trade. It protects the rights and interests of both of us. It is our usual case accept ④(信用证种类) when we do business internationally. We wonder whether you accept this kind ofpayment.Thank you in advance for your prompt reply.32. 接受付款方式 Accepting Payment TermsWe thank you for your email telling us about the payment terms, which we forgot to mention in ①(我方信函种类).We accept the payment terms you have offered, that is, we’ll make payment by ②(我方接受的信用证种类).It is true that ③(付款方式) is the safest way of payment and ④(信用证种类)is more favorable to you. Though it will add to our cost, we’ll do as you have asked us to. As we need to put a deposit in the bank amounting to the cost of the import, we need ⑤(所需时间)to arrange all the issues concerning the opening of ⑥(信用证种类).We’ll let you know once we have ⑦(信用证种类)opened.33. 要求修改信用证 Request for Amendment to L/CMany thanks for sending us your L/C ①(信用证编号) issued by ②(开证行名称).However, on checking its clauses we found with regret that your Letter of Credit has several mistakes. You are kindly requested to amend the above L/C as follows:③(信用证需修改之处).As soon as we confirm the above amendment, we shall proceed with ④(我方立即着手办理事宜)at once.A prompt reply will greatly oblige us.34. 信用证修改 Amendment to L/CThanks for the email asking us to make amendment to our L/C. As requested,the amendment to our L/C ①(信用证编号) has been made as follows:②(对信用证的具体修改内容).Shortly after receiving your email, we checked the details and found ③(信用证错误数量) in our L/C. We are really sorry ④(致歉原因).We have now instructed our bank ⑤(开证行名称) to make the amendment. The amendment advice will reach you soon. Please try your utmost to ⑥ (催促对方办理事宜)once you confirm our amendment.We expect to receive the first shipment at the date stated in the contract.35. 付款通知 Payment NoticeAs agreed, we are drawing on you for the value of ①(货物名称).The payment in arrears amount to ②(对方应付款额).To simplify the issues, we will ③(我方为简化过程所采取的措施). Please protect our draft on presentation. We shall appreciate your cooperation.36. 收到付款通知 Receipt of Payment NoticeWe are in receipt of your email about payment notice of ①(对方发送邮件时间)contents of which have had our due perusal. In view of ②(说明原因),we will ③(我方立即办理事宜)immediately. Supplementary to this email, we wish to say that the amount ④(货款金额)has already been ⑤(货款处理情况). Please accord this matter your close attention. If you haven’t received the payment of the goods, please keep us advised as far in advance as possible.37. 催促付款（初次） Urging Payment (First Notice)As required in the contract, which was settled by careful discussion of bothparties, we wish to call your attention to the fact that we have got ①(已备货物) ready for some time.However, up till now, we haven’t had any news concerning your payment. Therefore, we kindly ask you to send us the payment as scheduled, so that we can execute your order ②(订单编号) within the contract time.We hope that you will ③(亟待对方解决事宜)as soon as possible.38. 催促付款（最后通告） Urging Payment (Last Notice)We wonder whether you have received our emails, asking you to send us payment for your order ①(订单编号).In spite of our repeated reminders, the payment still remains unsettled. We have emailed you asking for the speeding up of the payment over and over again. Frankly speaking, we have got a little bit uneasy at no arrival of your payment. It is your responsibility to pay the products in due time. Should you have financial difficulties, please let us know. This will be the last time for us to remind you that if you fail to send us payment by ②(付款最后期限),you will have to ③(未付款所导致的后果) accordingly. Please arrange payment as soon as possible so as to continue our cooperation.39. 索取发票 Asking for InvoiceWe are pleased to have received your high quality products on schedule.①(对收到的产品进行评论).We further know your good reputation, so we expect to continue our smooth cooperation.The only thing, however, we are feeling a little worried about is that wehave received all the documents except the invoice. As a rule, we require commercial invoice in ② (发票复印数量). Please write our company name ③(公司名称) as the buyer with the amount of ④(发票面额). Our order number is ⑤(订单编号).Since it is important, please post them to us with the original invoice ⑥(邮寄方式).Thanks in advance for your immediate attention.40. 寄送发票 Sending InvoiceThanks for telling us the issues concerning the invoice of your order ①(订单编号).We have noted your instructions about the invoice and, as requested, have posted you the ②(所寄票据) in ③(复印数量),together with the original one, by ④(快递公司名称)，⑤(邮寄时间).The number of the mail by ⑥(快递公司名称) is:⑦(快递邮件编号).They will contact you by your mobile phone. We have sent you an e-copy in the attached file for your advance look. We look forward to our further cooperation in the future.Please acknowledge receipt of the invoice we sent you ⑧ (邮寄时间) once you get it.Chapter 5 包装和交货41. 包装要求 Packaging RequirementsWe appreciate your email asking about ①(对方邮件询问内容).As our products are easily damaged, it is quite necessary to pay special attention to packaging. Also please ② (对方需特别注意的事项).Frankly speaking, our packaging requirements are quite strict. The details arewritten in our packing instruction, which is attached. However, I’d like to emphasize the following four points：1. The packaging must be strong enough to withstand③(货物所能承受的内容).2. The products are to be wrapped in...before being packed in④(包装方式).3. The most important thing is to protect the goods⑤(货物需避免的因素).4. Any loss in transit is to be compensated pany.We believe you will give special care to the packaging to avoid any possible damage.42. 回复包装要求 Reply to Packaging RequirementsHaving received your email of ①(对方邮件主题),we immediately passed your opinions on packing to our ②(与包装问题直接相关的人).Recently, they have made a number of improvements in packaging. We will also take effective measures to satisfy your packaging requirement.We have prepared ③(已备的包装)so as to protect the goods against④（可能遭受的损失）.And also, we give special care to the problem of ⑤(需特别注意的事项).In sum, we will reinforce packing in order to minimize the extent of any damage to the goods in transit.If you have any questions, please email me or call me.43. 装运时间 Time of ShipmentWe are pleased to inform you that we have shipped ①(货物批次) for your order ②(订单编号).Since your order is a large one, the goods are to be shipped in ③(货物批数) of ④(每批货物数量) with separate bills of lading according to oursales contract. The first shipment has already been loaded on board s.s “⑤”(货轮名称),which is sailing for your port ⑥ (目的港名称)，⑦(货轮启航时间) from ⑧(装货港名称).We believe that the goods will reach you in time to meet the needs of your market and that they will prove to be satisfactory to your customers.Please let us know the moment you have received the goods.44. 回复装运通知 Reply to Time of ShipmentMany thanks for your email telling us about ①(货物批次)for our order ②(订单编号).We really appreciate your timely arrangement.The punctual shipment will help us deal with other corresponding issues smoothly. We expect the goods to reach us in time so that we will be able to put them to market at a time ③(何种情形下).Thank you for your efforts and true cooperation. And we expect you to get the ④(货物另一批次) ready for shipment concerning our order ⑤(订单编号).As soon as we get the goods, we will email to let you know.45. 催促装运 Urging ShipmentWe regret to say that we have not heard anything from you about①(希望对方办理的事宜). As you know, our contract is for ② (合同规定的装运要求). We understand there must be some particular reasons for ③(对方未解决或未处理的事宜). However, we have the right to know detailed information. And we would like to cooperate with you to deal with this problem. Even if we did not know the reason,④(我方做出的何种让步).Please arrange the shipment as soon as possible and let us know ⑤(要对方告知的事宜).46. 回复催促装运 Reply to Urging ShipmentWe have already received your email of ①(对方邮件的日期).We feel sorry for the shipment delay, which was caused by ②(说明装运延迟的原因).It is our fault not letting you know the cause in time.In addition, because of ③(未能按时装运的另一个原因),we failed to make timely shipment. After communication with related officials, we now have settled the problem.The shipment of ④(产品名称和数量) under S/C ⑤(合同编号) will be arranged to go forth on board s.s.⑥(货船名称).The ship will sail from⑦(出货港口名称) on or about ⑧(装运时间).We will email you immediately when the ship sets off.Thanks for your understanding and cooperation.47. 出货通知 Shipment AdviceWe are pleased to inform you that we have completed the shipment of ① (产品名称) in accordance with the stipulations set forth in ② (信用证编号). The ③(货船名称) has sailed from ④ (出货港口名称) on ⑤ (出港日期). We are attaching the following copies of shipping documents for your advance look:⑥(单据名称)⑦(票据编号).If you find any problem, please let us know as soon as possible.48. 货物抵达通知 Goods Arrival NoticeAfter ①(说明原因),the first batch has already arrived. Because of ②(具。
外贸英语函电：Enquiry专题培训课件
Useful Information
Generally an enquiry includes many parts:
the name of goods quality quantity terms of price terms of payment time of shipment packing methods, etc.
Objectives
To learn basic knowledge of enquiry. To learn useful terms and expressions for making enquiries.
To practice writing letters of enquiry.
商务英语写作>>Unit Three Enquiries
Specific Enquiry
Dear Sir/Madam,
Thank you for your fax of August 8, 2005 from which we learn that you are an exporter of medicine.
Please quote the lowest prices on CIF Rotterdam for the following: 1. 2 MT Vitamin E 50% 2. 4 MT Vitamin B complex Packing: 25KGS/BAG Terms of payment: By Irrevocable L/C at sight Time of Shipment: September 20th, 2005
英文商务邮件范文
英文商务邮件范文Dear Mr./Ms. [Recipient's Name],I hope this email finds you well. I am writing to follow up on our recent conversation regarding the upcoming business conference scheduled for [Date] in [Location]. As we discussed, I would like to confirm the details of our participation and ensure that all necessary arrangements are in place.First and foremost, I would like to express our gratitude for the opportunity to attend the conference as a representative of our company. We believe that this event presents an excellent platform for networking, knowledge sharing, and exploring potential business opportunities. Therefore, we are committed to making the most of this opportunity and contributing to the success of the conference.In order to ensure a smooth and productive experience for our team, I would like to request the following information and assistance from your end:1. Conference Agenda: Could you kindly provide us with the detailed agenda for the conference, including the topics of discussion,keynote speakers, and any relevant workshops or sessions? This will help us plan our schedule and prioritize our participation in the most relevant activities.2. Accommodation and Transportation: We would appreciate your assistance in arranging accommodation for our team members during the conference. Additionally, if there are any recommended transportation options or shuttle services available, please do let us know so that we can plan our travel logistics accordingly.3. Networking Opportunities: As part of our participation, we are keen on engaging with other industry professionals and potential partners. It would be helpful to have information about any planned networking events, social gatherings, or business matchmaking sessions that we can participate in.4. Presentation Materials: If there are any opportunities for our team to present or showcase our products/services during the conference, we would be interested in exploring this further. Please advise on the process for submitting proposals or any specific requirements for presentations.5. On-Site Support: In the event that we require any on-site support or assistance during the conference, it would be helpful to have a point of contact or designated staff member whom we can reach out to for any queries or issues that may arise.We are looking forward to a successful and fruitful participation in the conference, and we appreciate your cooperation in ensuring that our experience is seamless and productive. Please feel free to reach out to me if you require any further information or clarification from our end.Thank you for your attention to these matters, and we eagerly anticipate your prompt response.Best regards,[Your Name][Your Position][Your Company]。
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11. attach: vt. 附上，粘贴（附件） “随邮件附寄……”，可以用下面几种句式来表达： We attach our order No. GNT3360. Our order No. GNT3360 is attached. Attached is our order No. GNT3360. Attached please find our order No. GNT3360. Please find attached our order No. GNT3360. 随邮件附寄我方订单GNT3360 号，请查收。
We are looking forward to your early reply.
Best regards, Sophie Clinton Lark Trading Company Limited 318 Middlemarch Park Siskin Drive, Coventry, West Midlands CV4 3FJ Tel: ××× Fax: ×××
Our ceramics have met with a warm reception in the US market. 我们的陶瓷在美国市场上很受欢迎。
This new product of ours is well received in Europe. 我们的这一新产品在欧洲很受欢迎。
This brand is very popular with young people in China. 该品牌在中国很受年轻人的欢迎。 9. romper: n.（连体）宝宝装 10. trial: n. 试验；试用 adj. 试验的，试用的 You can buy any of their equipment on trial/on a trial basis, and if you don’t like it you can give it back. 他们的任何设备你都可以购买试用，如果你不喜欢可以退货。
询盘不是每笔交易磋商所必经的步骤，但它往往是交易的起点， 因此不应忽视。近些年随着网络的迅速发展，越来越多的交易是通过 网络实现的。此课即为购货方通过网络获知信息后，与供货商进行联 系询盘的邮件。
邮件范文
Dear Mr. Meng, We are glad to learn from that you are one of the leading exporters of baby’s wear in China, and would like you to be our Chinese supplier. We are a large dealer of baby’s wear, having many yearsn this particular line of business. Our brand “Angel” enjoys great popularity in Europe and North America.
Part One Introduction
介绍
Lesson 1 An Inquiry
询盘
业务提示
在跟单业务中，交易磋商一般要经过“询盘”、“发盘”、“还 盘”以及“接受”四个环节。
询盘，又称询价，是指购货方或供货方为了洽购或销售某项商品， 而向对方提出关于交易条件的询问。可只询问价格，也可询问其他一 项或几项交易条件并直至要求对方发盘。
If you’re interested, we would like to start with 1,000 rompers as a trial, details of which please find attached. Kindly let us have your lowest quotations, terms of payment and delivery time. If you need any information regarding our financial standing, please let us know.
for your raincoats. 我们已从客户处收到许多有关你方雨衣的询盘。 7. line: n. 行业；（货物的）种，类 We have been in this line for years. 我们从事该行业已有多年。
Our line is hardware. 我们经营五金产品。
This is a new line of ready-made suits. 这是一种新款式的成衣套装。 8. enjoy popularity: 受欢迎，畅销 相近的短语还有：to sell well, to sell fast, to find a ready market, to command a good sale, to meet with a warm reception, to be well received, to be popular with customers 等。 Cashmere coats always sell well. 开司米大衣总是很畅销。
6. connection: n. 商务联系，业务往来；生意合伙人 The company has wide connections in North America. 该公司在北美有着广泛的业务联系。
We have received a number of enquiries from our trade connections
We are sure that our garments will find a ready market in your region. 我们相信我们的服装在你地区会有很好的销路。
Digital cameras of good quality and moderate prices command a good sale in our market. 质量好价格适中的数码相机在我处市场销路很好。