Unit One Reception Meeting guests
[课件]外事英语 Unit 1 ReceptionPPT
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First name or title? forms of address
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Rule 3
• The names of businesspeople reflect cultural diversity. If you meet someone with a name that is difficult to pronounce or otherwise unfamiliar to you, do not be afraid to ask how to pronounce his or her name.
Welcome topics of conversation
• General guidelines • Topics to avoid • Topics acceptable
Identify & Specify: an American case
• • • • • • • A person's job/work-related matters Marital status Sports, travel, food, music, movies, books Religion Politics Jokes Compliments
Rule 2
• Use titles such as “Dr.”, “Ms.”, “Miss”, “Mrs.”, or “Mr.”, followed by the last name. If you are not sure of a woman's marital status, use “Ms.” • If a woman dislikes this term, she will usually tell you the courtesy title she prefers. • Ensure that your foreign acquaintances know what you prefer to be called.
《新理念职业英语 旅游英语》Unit One Meeting Service 阅读译文
Unit One Meeting ServiceReading A迎接服务地接导游是旅行社的形象。
在与游客或旅游团见面之前，导游要做好准备，设法给游客留下良好的第一印象。
见面的第一眼，或者说在最初的接触中，游客会对地接导游形成自己的看法，推断出导游是什么样的人，有什么样的特点。
这些最初的判断必然会在一定程度上影响他们与地接导游未来的合作与互动。
因此，对于地接导游而言，迎接服务是非常重要的环节，也是后续带团成功的关键。
以下是迎接服务的一些小秘诀：※材料准备。
地接导游应准备好必要的材料，如旅游计划、接站牌、导游旗、IC卡、扬声器等。
※形象准备。
地接导游着装应整洁得体，以便创造良好的印象，并赢得游客的信任和尊重。
淡妆是必要的。
严禁穿背心或拖鞋。
※心理准备。
一些游客可能会对地接导游存有偏见，或对导游做出不负责任的评论，甚至说一些粗俗的话。
地接导游要做好准备，妥善处理这些问题。
※服务准备。
在旅游团到达之前，地接导游应仔细阅读旅游计划和有关资料，以了解该团服务内容及要求。
导游应做到：1．确认团队抵达的确切时间，并提前到站（车站、机场、码头等）等待；2尽快确定旅游团的位置。
导游可以通过游客的国家特征、服饰或徽章等来识别自己的团队。
3. 向团队领队做自我介绍，与领队或全陪导游一起召集并核实游客人数。
如果游客人数与旅行计划不符，导游应向地接社报告。
4．在车厢门口等候，帮助游客上车。
一定要提醒游客带好随身携带物品。
5. 再次清点人数，然后上车。
Reading B中国书法中国书法是一种赏心悦目的书写形式，是人类语言的一种有形的艺术表现形式。
这种表达方式在中国广泛使用，在中国文化界(历史上包括日本、韩国和越南)普遍受到高度尊重。
在这个传统中，各种风格的书法有一些普遍的规范。
中国书法和水墨画有着密切的联系:它们都是用相似的工具和技巧完成的，并且有着共同的悠久艺术历史。
中国绘画和书法的显著特点包括对动态运笔变化的强调。
书法还促进了中国许多艺术形式的发展，期中包括篆刻、华丽的纸镇和砚台。
unit 1 Meeting guests at the airport
1.what’s the first step of reception in tourism?
2.What does the English saying “ well begun is half done” mean?
3.How many procedures of meeting guests at the airport? What are they?
Words and expressions
Wonder 1)(用于礼貌地请人做事、征求意见或打听 消息时)不知…，请问… I was just wondering if you could help me. 2)难怪；怪不得；不足为怪 'no wonder', 'little wonder', or 'small wonder', No wonder my brother wasn't feeling well. 3)奇迹 They come in droves to see the natural wonder.
It is no use talking without doing．
不定式做主语往往表示具体的特别是将 来的动作。如：
It's so hot．What I want to do now is to have a swim in a river．
As a qualified tour guide
• as作介词的用法 • as作介词，意思是"作为"，" 以……身份"。例如： • He came to China as a tourist five years ago.他五年前以游客的身份 来过中国。
Unit 1 Reception(第一单元接待)教案资料
Small talks
▪ What is small talk? ▪ When will you make a small talk? ▪ What are the topics for small talks?
Edinburgh
▪ Edinburgh Castle
▪ University of EdinburghUnit 1 – bi来自 task – reception
▪ Make a video about client reception.(5-8m) ▪ You should include the following situation:
▪ 1. make hotel reservation ▪ 2. pick up your client at the airport ▪ 3. start small talks in the car ▪ 4. entertain the client at the restaurant/to a
▪ Here they serve a non-alcoholic cocktail 鸡尾酒.
Reception – sentence patterns (preliminary)
▪ 1. Excuse me, are you Mr. Brown from the U.S.? ▪ 2. How do you do? May I ask your name? ▪ 3. How long was the trip? ▪ 4. Did you have a pleasant trip? ▪ 5. How long will you stay this time?
▪ Make good arrangements to welcome …
Unit 1 Reception(第一单元接待)
Entertaining Clients dialogue 1-1
A: Mr. Bryant? Hi, I’m Mike from Florence Incorporated. I’m glad you made it okay. How was your flight? B: It was pretty bumpy, also a bit long, all together about 5 hours. A: That is a long flight. You had a layover航班中转站 too, is that right? You must be tired. B: Actually I feel quite rested. I was able to sleep on the plane. A: Good! Here, let me help you with your bag. Is it your first time to Seattle? I’d be happy to take you around this city and show you the sights tonight if you’re up to it有空.
Edinburgh has all you need to enjoy a great getaway ！
an active break a spot of theatre and culture an eventful break some shopping a city spa a break from the city
爱丁堡是一个历史悠久、 风景秀丽文化城市，依山 傍水，地貌多姿，素有 “北方雅典”之称。 也是苏格兰首府和医疗、 司法、银行保险、核能及 电子研究的中心。 该市人口44万。始建于公 元6世纪，12世纪建成。 有“欧洲最美丽城市之 誉”。
Unit 1 Foreign Guest Reception 外宾迎入
Unit 1 Foreign Guest Reception 外宾迎入ObjectivesAfter learning this unit, you should be able to1. Master the basic words and expressions about reception task (meeting at the airport, hotel check-in and schedule arrangement).2. Try to improve your interpreting performance, especially good manners in interpretation.3. Master the skills on short-term memory.4. Get familiar with the process of reception: meeting at the airport, hotel check-in and schedule arrangement .本单元将要探讨的是商务谈判最初阶段，外宾迎入环节。
外宾迎入主要涉及到机场迎宾、酒店入住、日程安排等内容。
整个单元的安排主要是围绕最后的单元实训而展开的，提供了相关词汇、例句及范文进行学习，同时配有相应的练习及讲解，以此来掌握外宾迎入的整个流程。
通过本单元的学习和实训，需要学生掌握口译技巧：瞬间记忆，包括其重要作用、形成及养成；了解相关文化背景，领会语言是有效的交际工具，使学生体会跨文化交际对口译的影响。
通过下达实训指导书让学生进行仿真模拟口译，最终通过效果评估考核来进行教与学的总结。
最后学生可以根据所学所感记入本单元设置的成长档案。
Phrase InterpretingKey Words and Expressions （关键词汇及短语）-------------------1、机场迎宾Meeting at the Airport -------------------适应时差to adjust to the time difference 周到的安排thoughtful arrangement纪念品souvenir 提取行李to claim baggage日程安排schedule 飞行愉快pleasant flight赞颂to pay tribute to 欢迎词a welcoming address回顾过去to look back/ in retrospect 展望未来to look ahead手续formalities 有幸to be/feel honored合作愉快fruitful cooperation 有收获的rewarding致祝酒辞to propose a toast 款待to entertain菜系major cuisines 用餐举止table manners用筷子to handle chopsticks 美味佳肴delicacies冷餐招待会buffet reception 宴会banquet☆☆Extra Reference (教学参考)单价price致意to send regards打开行李to unpack熟悉打扮to freshen up美食家gourmet致祝酒辞to propose a toast款待to entertain忌讳taboo招牌菜specialty-------------------2、酒店入住Hotel Check-in -------------------填表to fill in the form入宿登记处registration desk兑换处cashier’s desk预订处reservation desk退房时间check-out time证件voucher旅行支票traveler’s cheque前厅lobby身份证identification card收费to charge(英)二楼，(美)一楼first floor床上用品bedclothes行李标签luggage label手续费procedure fee客务总监Director of Rooms Division总机话务员Operator包价服务package叫醒服务morning call套房suite标准间standard room大床间double room洗衣服务laundry service送餐服务room service菜单menu☆☆Extra Reference (教学参考)-------------------3、日程安排Schedule Arrangement------------------议程agenda 日程表，时间表timetable/schedule投资环境investment environment有……人口to have a population of有……面积to cover an area of追溯到……to date back to国内生产总值the gross domestic product国民生产总值the gross national product☆☆Extra Reference (教学参考)期盼与祝福full expectation and blessings主持会议to chair a meeting个人物品personal effects“免下车”餐厅drive-in restaurant候机室departure lounge难以忘怀的memorablePhrase Interpreting Practice （短语口译）Sight Interpreting 视译Directions: According to the given ph rases on the students’ book, interpret each phrase into the target language .A. Interpret the following phrases into English:【Keys】倒时差to recover from the jet lag取行李to claim the luggage接待处the reception desk问询处the information desk填表to fill in the form草拟to draft/ draw up旅行路线itinerary商务午餐business lunch为……设宴洗尘to hold a banquet in honor of盛情邀请gracious invitationB. Interpret the following phrases into Chinese:【Keys】to be situated in 位于hotel lobby 饭店大堂to check in 登记入住to check out 办理退房手续on the behalf of 代表Food & Beverage Dept. 餐饮部Recreational Dept. 康乐部housemaid 客房服务员bellman 行李员to drink/ propose a toast to 为……而干杯Sentence InterpretingKey Sentences （关键句）1. I’ve heard so much about you. How wonderful to meet you here.久仰。
Unit 1 Reception 创新大学英语第一单元
9th,Oct ( W 6 )
Warm-up
• 1. Expression pool
• I would like to choose / add ...because it is... • I would not like to ...because it is...
Text A
• Article 1 • pick---v. 1) 挑选，选择 • syn: collect, gather
2）采摘，拾，捡
• pick out 挑出，辨认出 • pick up 捡起；（车等）中途载人
• track---1) track flight status / laser/ movement / rader / price... • This software can help to track the price changes. • 2) n.轨道 keep track of 追踪，记录 • be on the track of 在追踪，寻找 • lose track of 失去联系 • The professor windance.
• feed---vt. 1) 喂（养），饲养 = raise • 2) ~ with 向...提供 = supply • feed on 以...为主食 • be fed up with 因多而厌烦，不满 • feed...to...以...喂食物喂养
Unit task
• Step 1 A • Article 1: • flight information, track, airport name, flight number, route ... • Article 2: • pick up, when, airline, flight number, baggage claim, check, location, vehicle,greet...
Unit one receiving the guests
Unit 1 Receiving the GuestsBackground and DirectionDialogue 1: Meeting Tourists at the AirportDialogue 2: Meeting Tourists at the StationReading; Welcome SpeechExercisesSupplementary Reading: Jiuzhaigou ValleyBackground and DirectionMeeting tourists is just the first step in the whole working procedure. As a tour guide, you should bear in mind the following things. Firstly, try to get the right tour group you are supposed to meet, pay attention to characteristics of different nationalities, the logo of their foreign travel groups (such as name tags, travel agency symbols, luggage tags, etc.) . Secondly, after meeting your guests you should confer with the tour escort and the national guide, in order to check the number of people, and be sure that no one is missing. Thirdly, ask for the luggage claim cards and give them to the porters so that the luggage can get to the hotels as quickly as possible. Fourthly, you should politely and courteously show the guests aboard the awaiting bus. Then make a brief welcoming speech, including greetings, and an introduction of yourself and the driver. Fifthly, welcome the guests to your city and ask them for questions and any requests. Express your wish to serve them sincerely and honestly, and finally you should wish your guests a pleasant journey and a wonderful stay.If you are ever asked to address visitors or deliver a speech, try to look happy and pleasant. Always be as polite and charming as you can, no matter what your personal opinion of the individuals or their country might be. Always remember that they will judge your country by the impression you make. First impressions are the most important.Dialogue 1: Meeting Tourists at the AirportA: tour leader B: guide C: tourist(At the airport, Liu Yin, a guide from China International Travel Service, is to meet a tour group from the United States headed by Mr. Brown. The travel service has received notice beforehandabout their arrival. )B: Excuse me, are you from the Holiday Tour Group?C: Yes, we are.B: Welcome to China. I'm Liu Yin, the guide from CITS Hubei Branch. Who is the leader, please? A: I’m John Brown, the tour leader of the group. Thank you for coming to meet us.B: Oh, Mr. Brown, nice to meet you.A: Nice to meet you too, this is our first trip to China. I'm afraid we'll put you to a lot of trouble. B: No trouble at all. We are so glad you could come. Mr. Brown, how was your trip?A: Very nice, we had a very pleasant trip.B: You have a group of 15, right?A: Yes.B: Do we need to wait for any of your baggage?A: No. Each of us has only one piece of carry-on baggage.B: Well, is everybody here now? Our coach is outside the airport.A: Oh, let me see. Yes, everybody is here.B: Shall we go now?A: Yes, I think so.B: Attention please, everyone. Now please follow me to the coach.Dialogue 2: Meeting Tourists at the Station(Tour guide Wang Gang is at the railway station to meet a tour group from Canada. Mr. Brown is the group's tour escort. )Wang Gang: Excuse me, are you Mr. Brown?Stranger: No, my name is Wright.Wang Gang; I' m so sorry.Stranger: Never mind.Wang Gang: (seeing somebody else) Excuse me, is your name Mr. Brown?Mr. Brown: Yes.Wang Gang; Oh, Mr. Brown. Welcome to Shanghai. I' m Wang Gang, your local guide.Mr. Brown: Glad to meet you, Wang Gang. Wang Gang; Glad to meet you too, Mr. Brown. How was your trip? It was a quite long flight. Mr. Brown: Well, it was a hit bumpy at first, but on the whole, it was a nice trip.Wang Gang: How many pieces of luggage do you have?Mr. Brown: 32 altogether. And here are the luggage checks.Wang Gang: Good. I'll ask the porter to take care of them. Is everybody here now? Our bus is outside.Mr. Brown: Oh, let me see. Yes, everyone is here.Wang Gang: Shall we go now?Mr. Brown: Yes. I think so.Wang Gang; Attention please, everyone. Please follow me to the bus.Reading: Welcome SpeechLadies and gentlemen:Welcome to Wuhan.Please sit back and relax. Your luggage will be sent to the hotel by another bus, so you don t have to worry about that.Let me introduce my team first. Mr. Wang is our driver. He has more than 25 years of driving experience, so you are in very safe hands. We will always be using the same bus while we are here in Wuhan, so I recommend that you write down the number on our license plate. There will be a lot of tour buses at the scenic spots we visit. If you happen to get separated from the group, you will have the bus number and still be able to find our bus. My name is Yang Lin and I 'm from China International Travel Service, Wuhan Branch. I will be your guide during your stay in Wuhan.On behalf of CITS Wuhan and my colleagues, I d like to welcome you again to the beautiful Riverside City Wuhan. We will try our best to make your stay in Wuhan an enjoyable one. We' 11 be visiting some amazing sights and scenery, tasting some local delicacies and having fun bargaining while shopping. If you have any special interests, please let us know and we will try our best to accommodate your needs.You're going to stay at Holiday Inn Tian An Hotel, a luxurious, four-star hotel. Holiday Inn Tian An Hotel is conveniently located in the city's commercial, shopping & entertainment district, it is 27 km from Tian He International Airport, 2 km to Wuhan Harbour, and 5 km to the railway station. Holiday Inn Tian An Hotel with its prime location in the heart of the city is offering accommodation and service of international standards — the perfect place for business travellers and the ideal base from or to your Yangtze River Cruise. Holiday Inn Tian An Hotel has well appointed guest rooms in a contemporary design. Each guest room is equipped with electronic door locks, energy saving device, individually controlled air conditioning, hairdryer, IDD line, satellite TV, minibar and refrigerator. Non-smoking rooms and rooms for the handicapped are also available.We will always inform you in advance when we meet to go somewhere and when we will have our meals. It's very important that you always try to be on time. To make sure that we don't have any problems, I'd like to remind you of the time difference. While you are traveling in China, you will always use Beijing Standard Time. Right now it is September 12 and the current time is 3:10 p.m. Please adjust you watches now, so that we can avoid any confusion later on.If you have any special interests, please don't hesitate to let us know. Our job is to smooth your way, care for your welfare, answer any questions you have and assist you in whatever way we can. We will try to do our very best to make your stay a pleasant one. We really appreciateyour understanding and cooperation.I hope you will enjoy your stay in my city.▲Useful Expressionsbe in mind 牢记在心confer with 商讨，交换意见be sure 确信pay attention to 注意judge by 通过……来判断happen to 碰巧separate from 分离，分开accommodate one's needs 满足要求remind ... of ... 提醒care for 照顾ExercisesI. Special termsa. Put the following into English1.国内航线2.海关手续3.手提行李4.航班号5.免税商店6.旅客联7.行李认领牌8.入境签证9.软卧10.旅客通道b. Put the following into Chinese1. customs luggage declaration form2. unaccompanied baggage3. luggage check-in counter4. parking area5. transfer passenger6. airport inquiries7. tour leader 8. time difference9 non-smoking room 10. reception programII. Complete the following dialogues(L: Li Ming, a local guide who is at the airport to meet a tour group. B: Mr. Bellow, the group's tour escort. )L: ______________________________?B: Yes, 1' m Henry Bellow.L; Nice to meet you, ____________________________ .B; Nice to meet you, too.L: __________'___________________?B: Yes, very pleasant.L: _____________________________?B: 28 altogether. And here they are.L:I'll ask the red cap to take care of them. ______________? Our bus is parked outside. Are you sure ________?B: Yes, _______________________.L:OK, let's go. Attention please, everyone. Please follow me to the bus.III. ClozeWelcome to Wuhan. Please sit back and r ___. Your luggage will be sent to the hotel by another bus, so you don't have to worry about it.Let me introduce ray colleague first. Mr. Zhang is our driver. He has 25 years of driving on his belt, so you' re in very safe hands. My name is Li Ming, but you may just call me Li. We are from the China International Travel Service, Wuhan branch. On b __ of CITS Wuhan and my c __, I' d like to e __ a warm welcome to you all.The flight from San Francisco to Wuhan has taken you from Western h____to the Eastern one. The time d ___ between the two cities is 16 hours. Please r ___ your watches to Beijing standard time, which is 6:18 p. m. Although China s ___ five time z ___, the entire country f ___ Beijing standard time.IV. Translate the following sentences into English1.有朋自远方来，不亦乐乎！2.我的职责是为你铺平道路，回答你提出的任何问题和尽我所能地来帮助你。
旅游服务实用英语unit 1
Words & Expressions 单词和表达
local guide地 方陪同导游，简称地陪 tour manager 领队 national guide 全程陪同导游，简称全陪 Beijing Capital Airport 北京首都机场 China International Travel Service 中国国际旅行社 branch n.分支，分社 porter n.行李工，搬运工 wonder v.想知道 n.奇迹，惊奇 throughout prep.在…期间
Unit 1 Meeting Guests at the Airport
Part 1 Situational Dialogues
1. At the airport, Lily (the local guide) is waiting for a tour group from Canada. The following dialogue is between Lily and Mr. Brown (the tour manager). Lily: Excuse me. Are you Mr. Brown from Canada? Mr. Brown: Yes, I am. Are you our local guide here? Lily: Yes. My name is Lily. Welcome to Beijing. Mr. Brown: Thank you. Lily: How was your trip? Mr. Brown: Pretty good. People were chatting all the way. They are getting off the plane now.
Part III Introduction of Scenic Spots
导游实用英语Module 1 Meeting Guests
Unit 1 Meeting Guests at the Airport
• T Yes. • L Hello，Madam，can I help you with your luggage • T Thank you. But I can manage it myself. • L If there's anything I can do for you，I'm ready to help. • T It's very kind of you. • L Here's our tour bus. Please remember the plate number of
your tour group，rightS Yeah! • L And，is everybody here now • S Let me see. Yes，we are all here. • L Well，how many pieces of baggage do you have
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• Good afternoon，ladies and gentlemen. Welcome to Arshan and welcome to Inner Mongolia.Please allow me to introduce my team first. My name is Li Hua and I'll be your local guide duringmyour stay here. You can call me Xiao Li or Li for short. Of course，Hua is OK if you like. And this is Mr. Wang，our driver. He has been a bus driver for more than 20 years and has a lot of driving experience. Now we're going straight to the Haishen Hot Spring Hotel. It's the best and the only five一star hotel in this city. You are going to be staying there for the next few days. I'm sure you will enjoy your stay there and you will be impressed with the hot spring there.
导游英语口语-MeetingGuest
Unit1 Meeting Guests
Module 1 Meeting Guests at the Airport
Unit1 Meeting Guests
Unit1 Meeting Guests
Useful Expressions 1. Welcome to China!
2. Did you have a good trip?
Unit1 Meeting Guests
Notes 1. Let me introduce ...to ... let somebody do something是祈使句， 意为让……来做……事情。 introduce ...to ...意为向……介绍…… eg: Let me open the door for you. 我来替你开门吧。 Let me introduce myself to you. 我来自我介绍一下。 2. We will do our best to make your trip happy and satisfied. 我们将竭诚使您的旅途愉快并令您满意。 do one's best to do something意为尽力做…… make ...+adj意为使某人处于……
接待客人的英语作文
接待客人的英语作文Today was a busy day at the reception desk, as we had a lot of guests checking in and out. It's always exciting to meet new people and help them feel welcome in our hotel.One of the guests was a family with two young children. The kids were so full of energy and excitement, and it was fun to see their eyes light up as they entered the lobby. I made sure to give them some coloring books and crayons to keep them entertained while their parents checked in.Another guest was a businessman who was in town for a conference. He was in a hurry and seemed a bit stressed, so I made sure to expedite the check-in process for him and offer him a complimentary drink at the bar to help him relax.One of the most memorable guests was an elderly couple celebrating their 50th wedding anniversary. They were so sweet and full of stories about their life together. I madesure to upgrade their room to a suite and arranged for a special anniversary dinner at our restaurant.Overall, it was a rewarding day of meeting and greeting guests from all walks of life. I love being able to make a positive impact on their stay and help them create lasting memories during their time at our hotel.。
UnitOneReceptionMeetingguests
Unit OneReception (1): Meeting guestsA.Key words and expressionsPolite greetings:欢迎访问上海welcome to Shanghai久闻先生大名I have long heard about your name久仰、久仰Y our reputation proceeds you./I heard a lot about you.久违It’s been a long time since I met you last time.幸会It’s my honor to make your acquaintance.我很高兴能在我的家乡接待您I’m glad to see you in my hometown.我想把您介绍给…… I would like to introduce you to ….您旅途如何？How was your journey/trip?长途旅行之后您一定很累了。
It’s a long journey, you must be tired, isn’t it?您的光临令寒舍蓬荜生辉。
My humble house is honored by your presence.多谢大驾光临thanks for your coming感到宾至如归feel at home/ help yourself设宴为您洗尘host a banquet (lunch; dinner) in your honor敬请光临The pleasure of your company is requested.V ocabulary on entrance formalities:海关手续customs formalities关税duties; tariff应交纳关税的dutiable免税商店duty-free shop检疫quarantine个人物品personal belongs/effects办理登记及行李托运等手续check in贵宾室VIP room前厅/大厅lobby问讯台information desk行李认领区Baggage /Luggage Claim Area (carousel 行李传送带) 行李牌luggage check行李差错单luggage discrepancy reportSome organizations concerned:中国国际旅行社CITS (China International Travel Service)中国旅行社CTS (China Travel Service)中国青年旅行社CYTS (China Y oung Travel Service)中国国际信托投资公司CITIC (China International Trust and Investment Company)中国国际贸易促行委员会CCPIT (China Council for the Promotion of Intenational Trade)中国科学技术协会CAST (China Association of Science and Technology)中国民航总局CAAC (Civil A viation Administration of China)中国远洋运输公司COSCO (China Ocean Shipping Company)Title and address:Head of State 国家首脑Secretary-General 总干事Foreign Minister/Secretary 外交部长Secretary of the State 国务卿Secretary of the Treasury 财务部长State Councilor 国务委员(State Council 国务院)Member of the standing committee 常务委员Senator 参议员Congressman 众议员(the House of Representatives众议院)Provincial Governor 省长Mayor 市长Director 司长Chairman of the board of directors 董事President 总裁General manager/executive manager/president 总经理managing directorB. SentencesC-E1.请问您是从联合国教科文组织来的约翰逊先生吗？久闻大名，今日得见，幸会Excuse me, aren’t you Mr. Johansson, from UNESCO? I have long heard about your name. It’s my honor to see you.2.欢迎您到中国来，史密斯先生，您辛苦了，一路上好吗？Welcome to China, Mr. Smith. How was your journey?3.让我自我介绍一下，我叫陈阳，是贸促会的翻译。
【旅游英语】Unit 1 Meeting the Guests
Notes Note 1 China International Tour Service (CITS) 中国国际旅行社
中国国际旅行社总社有限公司(China International Travel Service Limited, Head Office)，前身中国国际旅行社总社(China International Travel Service Head office)，英文 缩写:CITS，成立于1954年，是目前国内规模 最大、实力最强的旅行社企业集团，荣列国 家统计局公布的 " 中国企业500 强 " ，是500 强中唯一的旅游企业，现为中国国旅股份有 限公司旗下两大企业之一。
• C: Yes. I’m Lee White. This is Tom Bright. • A: Nice to meet you! I’m coming to meet you. Welcome you all to China. • B and C: Nice to meet you, too, Mr. Li. • A: Do you have all your luggage, Mr. White and Mr. Bright? • B: Yes, both of us only have a backpack. • A: Great. I believe you two will have a very pleasant stay here. • B: Thank you. • A: Our car is outside. Let’s drive straight to our hotel, shall we? • B: Excellent. Let’s go.
tour guide badge/ pass
Unit1-1 Meeting Customers
2. Which are proper in the 3 situations?
Good morning！ Nice to meet you！ Long time no see！
Situation 1:meet a new boss
Situation 2:meet an old friend
Situation 3:meet a customer in the office
from
New York Britain Australia
2. 3.
I am the
Sales Manager General Manager Headmaster
of
Minfeng Company Huatian Hotel No.1 High School
It’s very nice of you to
C: Simon Brown/ General Manager/ Huatian Company Simon Brown: Excuse me. You must be …from …. I’m the … of …. My name is …. Baker: Nice to meet you, Miss/Mr ….. It’s very nice of you to…
5.service [‘sə:vis] n. 服务 e.g. Thank you for your excellent service. 谢谢您的优质服务！
6. Sales Manager 销售部经理 7. General Manager 总经理
Project Manager 项目经理 Marketing Manager 市场部经理 Department Manager 部门经理 Assistant/Deputy Manager 协理，副经理 Senior Manager 高级经理 HR(Human Resources) Manager 人事经理；人力 资源经理 Finance Manager 财务经理；财政经理
Unit One Reception口译
Unit One Reception希尔博士和夫人Dr. and Mrs. Hill总统克林顿及其夫人President and Mrs. Clinton中美医药有限公司Sino-U.S. pharmaceutical[͵fɑ:mə'sju:tikəl] Co. Ltd. (company limited)副总经理deputy managing director/ assistant general manager久闻先生大名I’ve heard of you for years.久仰先生大名I’ve long been looking forward to meeting you./ I’ve long desired to meet you. 久违先生I haven’t seen you for ages/ for a long time. / It’s such a long time since we met last.研究生graduate student(U.S.) post-graduate (Eng)同事associate, colleague假日酒店Holiday Inn设宴为您洗尘host a reception banquet in your honor.A land of wonder汽车集团automobile group东方巨龙的中国the Oriental Dragon儒学和道学的丰富内涵the wealth of Confucianism and Taoism/Daoism.He planted in the depths of my mind the inexplicable “China dream”.国际大都市cosmopolitan cityI’ll maximize this opportunity to learn as much as I can.Vocabulary Development机场大楼terminal building问讯处information/inquiry desk 抵达时间arrival time 候机大厅waiting hall起飞时间departure/take-off time 登机卡boarding pass安全检查security check办理海关例行手续go through the customsformalities外币申报单foreign currency declarationform应纳关税物品dutiable goods/articles入境/出境/过境签证entry/exit/transit visa一次性/多次入境签证singleentry/multiple-entry visa 旅游签证tourist visa免税店duty-free shop手提行李hand luggage 海关the Customs海关行李申报单the C ustoms luggagedeclaration form报关making a customs declaration往返票round-trip ticket/return ticket入境手续entry formalities再入境签证re-entry visa外交护照diplomatic passport免税物品duty-free goods/articles随身携带行李carry-on luggage/baggage行李标签牌luggage/baggage tag行李提取处Luggage Claim机场班车airport shuttle bus健康证书health certificate接待员receptionist招待entertain旅馆登记表hotel registration form入住/退房check in/out单人/双人房single/double room外国专家foreign/overseas expert/specialist 活动日程，日程安排itinerary, schedule 冷餐招待会reception buffet 行李手推车luggage/baggage handcart/pushcart行李认领/寄存处luggage/baggage claim/depositary出租车候车处taxi stand/rank种痘/预防接种证书vaccination/inoculation certificate接待receive/host盛大招待会grand reception旅馆休息大厅hotel lobby总统/豪华套房presidential/luxury suite外宾foreign/overseas guest/visitor外事办公室（外办）foreign affairs office 招待会reception/entertaining party欢迎/告别词welcome/farewell speech/address请允许我介绍一下自己Allow me to introduce myself.对不起，我还没有请教阁下的大名Excuse me, may I have the honor of knowing you?我们很高兴能请到你It’s a great pleasure to have you here with us.您一定是我们期盼已久的客人Y ou must be our long-expected guest.谢谢您亲自专程赶来接待我Thank you very much for coming all the way to meet me in persom.嘿，这不是李先生吗！你好吗？Hi, if it isn’t Mr. Li! How’re you?我很高兴见到您I’m so pleased to have met you.我们又见面了Small world, isn’t it?我很高兴能与您结识I’m delighted to make your acquaintance.我很高兴能在家乡接待您I’m delighted to have the pleasure of meeting you in my hometown. 感谢各位专程远道造访本公司Thank you for coming all the way to visit our company.欢迎光临上海通用汽车公司Welcome to Shanghai G eneral M otors.能有如此热情的团体参与我们的项目，我们深感愉快It is a great pleasure to have such an enthusiastic group participate in our project.我们十分感谢你们不辞辛劳远道来访我市We appreciate very much that you have come to visit our city in spite of the long and tiring journey.您旅途过得如何？How was your journey?我希望您在这里过得愉快I hope you will enjoy your stay here.我想把您介绍给。
实用职场英文口译教程Chapter One Reception
4.让我们尽情享受大自然赋予我们的食物吧。 Let’s delight ourselves completely in the foods that Mother Nature grants us.
Unit1 reception
And I am even more exited now that I have set foot on the beautiful land of China. I have had my “China dream” for years, now I am here to realize this dream. Just think this charming cosmopolitan city is going to be my home for the remaining days of the year. There is so much to learn about the mysterious country, from the ancient civilization to the current reform. I am looking forward to my Chinese life. I will work closely with my Chinese colleagues on my projects, through which I believe I will realize my “China dream” in the most rewarding direction.
5.今晚公司总经理将设宴为您洗尘，请您携家人一起光临。 Our managing director will host a reception banquet in your honor tonight, and we would like you and your family come to the dinner. 6. I have been looking forward to visiting your great country, and I feel honored and pleased that I will work here. 我一直期待着能访 问这个美丽的国家，同时我为自己能够在此工作而感到荣幸和愉快。 7.自从您把来访日期传真给我们以后，我们一直期待着您的到来。 We have been expecting your visit even since you sent us fax informing us your date of arrival 8.我将担任你们六天旅行的导游工作。 I will be working as your guide throughout your six-day visit 9.我为能在此设宴招待威廉斯副总统和夫人以及其他贵宾而深感荣 幸和愉快。 It is my privilege and great pleasure to host this banquet in honor of Vice President and Mrs. Williams and other distinguished guests
Unit 1 Meeting Customers
Unit 1 Meeting CustomersTeaching Objectives1.To develop the students’ listening skill.2.To train the students’ ability to g rasp the knowledge about how to greet customers,introduce oneself and introduce each other, etc.3.To give the students more chances to talk about something in relation to whatthey have heard on the tape.4.To develop the students speaking skill.The important and difficult pointsTo familiarize the students with how to use the language they learn to practice the activities in relation to greeting customers and introducing oneself as well as introducing each other, etc..Teaching Time4课时（180分钟）Teaching steps:Lead-in1) Ask the students to discuss their personal experience with their partners about how to open the remarks when they meet a stranger or a friend of theirs.2）Choose two or three students to tell the class their experience.3) Give the students some pictures or the real things in relation to the airport and the office to learn the new words and expressions in this unit.The important words and the phrases: flightn. 航班；飞行 servicen. 服务lobby n. （酒店的）大堂，大厅 sales manager 销售部经理 on board 在飞机（车、船）上 general manager 总经理 pick up接某人 introducev. 介绍 colleague n. 同事 luggagen.行李managev.管理；处理 considerate adj. 周到的，体贴的Marketing Manager 市场部经理 possible adj. 有可能的take a stroll 散步4) Ask the students to discuss the lead-in activity in their books.1-1 Meeting a New Customer at the AirportThis part is designed to make the students learn how to introduce oneself to strangers and grasp the words and expressions about the airport and theoffice.1. Pre-listening tasksHow do youintroduce yourselfto strangers? Ask the students to discuss with their partner and choose the proper expressions from the following sentences. I ’m glad to meet you. My name is Zhang Li. I ’m Mr. Smith ’s secretary.You must be Mr. Young from London. Allow me to introduce myself.I don ’t think we ’ve met. I’m Allen Green.2. While-listening tasks1) Ask the students to read the choices in this exercises and make guesses about what questions are going to be asked before they listen to the dialogue.2) Play the dialogue once and let the students get the main idea of the material. And then the teacher explains the difficult language points. 3) Play the dialogue twice and let the students do Task 2. 4) Play the dialogue three times and let the students do Task 3.5) Play the dialogue another times and let the students listen and repeat after the tape.3. Post-listening task1) Do Task 4& 5 (practice the sentences with their partners).2) Give the students time to make a similar dialogue and do role play with their partners.3) Check the students ’ work. (Ask some students to do role play in front of the class.)Task 1 How do you introduce yourself to strangers? Discuss with your partner and choose the proper expressions from the following sentences.I ’m glad to meet you.My name is Zhang Li.I ’m Mr. Smith ’s secretary.You must be Mr. Young from London. Allow me to introduce myself.I don ’t think we ’ve met. I’m Allen Green.Task 2 Listen and choose. 1. Where is Mr. Anderson from? A. London.B. New York.C. Tokyo.2. What is Li Jian ’s position （职位）in his company?A. General Manager.B. Salesman.C. Sales Manager.3. How many times has Mr. Anderson been to China?A. Once.B. Twice.C. Three times.4. When will they meet for the dinner in the evening?A. 5 p.m.B. 6 p.m.C. 7 p.m.Task 3 What does Li Jian say to introduce himself? Listen again and write down the expressions.Excuse me. You must be Mr. Anderson from New York. I’m the Sales Manager of Minfeng Company. My name is Li Jian.Task 4 Learn the useful sentences and practise with your partner.(Omitted)1. You must befrom2. I am theof3. It’s very nice of you toTask 5 Suppose you are one of the persons in the following cards. Introduce yourself to your customer.(Omitted)6. Role play.A —Sales Manager of Jinshan CompanyB —An American customer who comes to China for the first time A meets B at the airport.1-2 Introducing a ColleagueIn this part, we should train the Ss ’ abilities to grasp important details of introducing each other.Teaching steps 1. Pre-listening tasks1) Ask the students to read the questions in Task 1 and make guesses about the situational dialogue before they listen to the dialogue.2) The teacher can give the students some key words and sentences listed in New Words and Expressions and notes to help the students to form the situational dialogue.2. While-listening tasks1) Play the dialogue and ask the students to focus their attention on the questions in Task 1, and then do Task 1.2) Play the dialogue again and the students do Task 2.3) Play the dialogue the third times and ask the students to repeat the sentences after the tape.3. Post-listening tasks1) Ask the students to do Task 3 in pairs.2) Give the students some minutes to make a dialogue with their partners according to the information given in Task 4.3) Ask the students to do role play in front of the class.Task 1 Li Jian and Zhang Shan meet Mr. Black at the airport. Listen and answer the following questions.1. How do Mr. Li and Mr. Black greet each other?Li: Good morning, Mr. Black. Welcome back to China.Black: Good morning, Mr. Li. How are you doing?2. How do Miss Zhang Shan and Mr. Black greet each other?Black: It’s very nice to meet you, Miss Zhang.Zhang: Nice to meet you, too, Mr. Black. I’ve heard a lot about you.Task 2 Listen and choose.1. What’s Zhang Shan’s position?A. Sales Manager.B. General Manager.C. Marketing Manager.2. Who carries Mr. Black’s luggage at last?A. Mr. Black.B. Mr. Li.C. Miss Zhang.3. What will they do first?A. Go to the company.B. Walk around.C. Go to the hotel. Task 3 Learn the useful sentences and practise with your partner.(omitted)1. May I introduce2. Let me help you withTask 4 Role play.A—Mr. White, a foreign customerB—Mr. Lin, Sales Manager of a Chinese companyC—Mr. Wang, Mr. Lin’s General ManagerB greets A and introduce C;C greets A.1-3 Meeting a Customer at the OfficeIn this part, we should develop the students’ ability to grasp important details of greeting customers at the office.Teaching steps1.Pre-listening activityAsk the students to read the sentences in Task 1 first and make guesses about the situational dialogue before they listen to the dialogue.2. While-listening activities1)Play the dialogue once, and then the teacher explains some difficult wordsand sentences listed in Words and Expressions and Notes .2)Play the dialogue again, and the students do Task 1&2.3)Play the dialogue the third times, and ask the student to repeat after the tape.3. Post-listening activities1) Ask the students to do Task 3 in pairs.2) Give the students some minutes to prepare the role play in Task 4, and then ask some pairs of the students to do in front of the class.Task 1 Listen and decide true or false.1. The conversation takes place at the airport. ( F )2. Mr. Zhao meets Mr. Baker at the airport. ( F )3. Mr. Zhao is General Manager of his company. ( F )4. Mr. Zhao and Mr. Baker will have a meeting as soon as they meet. ( F )Task 2 Listen again and complete the conversation.A: Mr. Baker, this is Mr. Zhao, sales Manager of our company.B: Good afternoon, Mr. Baker. Welcome to our company .C: Good afternoon, Mr. Zhao. It was nice of you to send your man to the airportto meet me.B: I ’m sorry I couldn ’t meet you myself . Here is my card. C: Thank you. Here is mine . B: I hope you ’ll enjoy your stay here. C: I ’m sure I will.B: First let ’s have some coffee , shall we? C: Sounds like a good idea.Task 3 Learn the useful sentences and practise with your partner. (omitted)1. This is2. Let ’s shall we?Task 4 Role play. A — A foreign customerB — A Manager of a Chinese company B meets A at his office.This part is given to the students as their homework.1-4 Practice1. Listen and complete the sentences.(1) It ’s very kind of you to come and meet at the airport . (2) I had a few hours ’ sleep and the service was very good. (3) Our general manager will host for you this evening.(4) Mr. Black, may I introduce my colleague Miss Zhang Shan? (5) It ’s been a long time since last time we met.(6) We hope we’ll be able to show you around .(7) It was nice of you to send your man to the airport to meet me .(8) Would you like to take a stroll around our factory, Mr. Baker?(9) I’d also like to talk with some of your workers if possible .(10) I’m sorry I couldn’t meet you myself .2. Listen to the conversations and choose the best answers to the followingquestions.(1) Where does Mr. Smith come from?A. New York.B. London.C. Los Angeles.(2) What are they going to do?A. Have some tea.B. Have a talk.C. Have some coffee.(3) Who met Mr. Baker at the airport?A. Mr. Zhao.B. Nobody.C.Someone from Mr. Zhao’s company.(4) When was the last time they met?A. One year ago.B. Two years ago .C. Three years ago.(5) How many times has the second speaker been to China?A. Only once.B. Several times.C. He has never been to China.3. Translate the phrases.(1) 总经理general manager(2) 散步take a stroll(3) 市场部经理marketing manager(4) 销售部经理sales manager(5) 在飞机（车、船）上on board4. Complete the following sentences.(1) Our General Manager will hold a dinner for you （为您举行一个晚宴）this evening.(2) I’m sorry I couldn’t meet you myself （亲自接您）.(3) Mr. Baker, this is Mr. Zhao （这是赵先生）, Sales Manager of our company.(4) I’ve heard a lot about you （久仰大名）.(5) I had a few hours’ sleep and the service on board was very good （飞机上的服务很好）.(6) I’ll put you up at the lobby （在大厅接您）at 6 p.m.(7) Let me help you with your luggage （帮您拿行李）.(8) Mr. Black, you must be very tired （一定很累）after such a long trip.(9) It’s been a long time since last time we met （自从我们上次见面）.(10) I hope you’ll enjoy your stay here/have a pleasant time here （在这儿住得愉快）.5. Choose the right sentences from (1) to (6) to complete the conversation.A: Good Morning, Mr. Black. Welcome back to Qingdao.B: ___________6__________ Thank you for meeting me here.A: My pleasure. __________3__________B: Very well, thank you. And you?A: Can’t be better.B: I’m glad to hear that.A: __________5_______________B: Very nice. The service of CAAC is superb.A: ____________1____________ Oh, let me help you with your baggage.B: Thank you. ____________4____________It’s been a long time since last time we met, er…more than two years. Time flies, you know!A: Yes, and Qingdao has changed a lot ever since. In fact, Qingdao is changing every day. _____________2_______________B: Thank you.（1）Thank you for saying so.（2）I hope we’ll be able to show you around.（3）How are you doing?（4）I can manage all right.（5）How was your flight?（6）How nice to see you again, Ms. Lin!。
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Unit OneReception (1): Meeting guestsA.Key words and expressionsPolite greetings:欢迎访问上海welcome to Shanghai久闻先生大名I have long heard about your name久仰、久仰Your reputation proceeds you./I heard a lot about you.久违It’s been a long time since I met you last time.幸会It’s my honor to make your acquaintance.我很高兴能在我的家乡接待您I’m glad to see you in my hometown.我想把您介绍给…… I would like to introduce you to ….您旅途如何？How was your journey/trip?长途旅行之后您一定很累了。
It’s a long journey, you must be tired, isn’t it?您的光临令寒舍蓬荜生辉。
My humble house is honored by your presence.多谢大驾光临thanks for your coming感到宾至如归feel at home/ help yourself设宴为您洗尘host a banquet (lunch; dinner) in your honor敬请光临The pleasure of your company is requested. Vocabulary on entrance formalities:海关手续customs formalities关税duties; tariff应交纳关税的dutiable免税商店duty-free shop检疫quarantine个人物品personal belongs/effects办理登记及行李托运等手续check in贵宾室VIP room前厅/大厅lobby问讯台information desk行李认领区Baggage /Luggage Claim Area (carousel 行李传送带) 行李牌luggage check行李差错单luggage discrepancy reportSome organizations concerned:中国国际旅行社CITS (China International Travel Service)中国旅行社CTS (China Travel Service)中国青年旅行社CYTS (China Young Travel Service)中国国际信托投资公司CITIC (China International Trust and Investment Company)中国国际贸易促行委员会CCPIT (China Council for the Promotion of Intenational Trade)中国科学技术协会CAST (China Association of Science and Technology)中国民航总局CAAC (Civil Aviation Administration of China)中国远洋运输公司COSCO (China Ocean Shipping Company)Title and address:Head of State 国家首脑Secretary-General 总干事Foreign Minister/Secretary 外交部长Secretary of the State 国务卿Secretary of the Treasury 财务部长State Councilor 国务委员(State Council 国务院)Member of the standing committee 常务委员Senator 参议员Congressman 众议员(the House of Representatives众议院)Provincial Governor 省长Mayor 市长Director 司长Chairman of the board of directors 董事President 总裁General manager/executive manager/president 总经理managing directorB. SentencesC-E1.请问您是从联合国教科文组织来的约翰逊先生吗？久闻大名，今日得见，幸会Excuse me, aren’t you Mr. Johansson, from UNESCO? I have long heard about your name. It’s my honor to see you.2.欢迎您到中国来，史密斯先生，您辛苦了，一路上好吗？Welcome to China, Mr. Smith. How was your journey?3.让我自我介绍一下，我叫陈阳，是贸促会的翻译。
Please allow me to introduce myself. I’m Yang Chen, the interpreter of the CCPIT.4.欢迎你们来中国科学技术协会，请允许我向您介绍我们的联络官周凯先生Welcomr to the CAST, please allow me to introduce Mr. Zhou to you, our liaison officer.5.这位是你们的全程陪同李先生，这位是地方陪同杨小姐。
Local guide6.入境手续还顺利吧，您有几件行李？就一只箱子、一只旅行包吗？Is entrance formalities smooth? How many about your luggage? Just a suitcase and a travel bag?7.我们可以乘坐民航班车，班车的终点站是民航售票处。
We may/could take the shuttle bus of CAC, and its terminates at the Civil Aviation Booking Office.8.我们现到休息厅区喝点茶，我们经理说这是您第一次来中国，要请你吃涮羊肉。
We come to the lounge for some tea now. Our manager said that this is your first time to China, he would like to treat you to the Mongolia Hotpot with instantly boiled mutton dinner. (invite表示AA制，treat表示请客) 9.我为能在上海接待您和您的家人而深感愉快，我很高兴我们能在今后的半年里合作共事。
It gives me such a pleasure to meet you and your family in Shanghai, and I’m happy that you will be working with us in the next six months.10.中国有句古话说：“有朋自远方来，不亦乐乎？”As ancient Chinese saying goes, “ It is such a delight to have friends visiting/coming from afar!”11.我们会尽力(all-out effort)为你们服务，使你们在上海有一种宾至如归的感觉We will all-out effort to accommodate you and make you feel at home in Shanghai.12.如果在生活或工作中有不尽如人意之处，请立即与我联系，我很乐意为您排忧解难。
Please let me know if you feel any uncomfortable in your life or work. It’s my pleasure to help you deal with your problems.13.今晚公司总经理将设宴为您洗尘，请您携家人一起光临。
Tonight our general manager will host a reception banquet in your honor, and we hope we’ll have the pleasure of your company with your family.E-C1.Mr. Liu, I’d like you to meet Dr. Hill, Vice Chancellor or the University.刘先生，我想带你去见见山博士，学校的副校长。
2.It’s kind of you to come and meet me.非常感谢你过来接我！3.I have wanted to come to China for a long time.我很早之前就想去中国看看了。
4.The flight across the channel was a bit rough, but the landing was smooth.飞机飞越海峡的时候有点颠簸，不过着陆很平稳。
5.I brought just enough to last me three days.我带的衣服足够让我待三天了。
6.I can manage to live out of a suitcase.我带个手提箱就够了。
7.I flew British Airways to Hong Kong via Karachi. As a businessman, one third of my life is spent in the air.我乘坐英航的航班飞往香港，途径卡拉奇。
作为商人，我三分之一的时间都在飞机上。
8.How would you like to be addressed? 我该怎么称呼你？Oh, please use my first name. 请叫我的名字。
9.Before I forget, there’ll be a dinner party in your honor tomorrow evening. I hope we will have the pleasure ofyour company.差点忘了说，我们将在明天晚上设宴为您洗尘，敬请您的光临。