饭店实用英语scene 14
Unit Thirteen《饭店实用英语》
• 8. First aid kit: a small collection of medical supplies for emergency use.
• 10. The aim of offering first aid is to take care of the patient or the injured till the arrival of medical assistance.
• 3. security hotline: a direct telephone in a hotel，used at times of great difficulty or emergency，especially when violence takes place，or something valuable is stolen.
• 9. Preventing a false claim: Cashiers are responsible for all the money they take in or change. They are well informed about traveler's checks，credit cards，and cash. They should be able to recognize good checks from bad ones， real bank notes from forgeries，and real signatures from false signatures.
Notes
饭店服务实用英语
《饭店服务实用英语》PartⅠFront Office Service前厅服务•Unit1Room Reservation房间预订Key Words（重点词汇）Receptionist接待员Reserve预订Apartment公寓房间room rate房间价格convenient方便的book预订guarantee担保，保证requirement要求operator话务员Take message替……留言Leave message留言Outside line外线Dial tone拨号音Country code国家代码Areas code电话区号IDD(International Direct Dial)长途直拨电拨电话DDD(Domestic Direct Dial)国际长途直拨电话information office问讯处reception office接待室hotel register旅客登记簿registration form登记表manager经理attendant服务员office clerk值班服务员waiter（餐厅）服务员waitress（餐厅）女服务员under your name以您的名义，在您的名下Useful Expressions（实用表达）Offering Help1)What can I help you,please?2)May I help you,please?3)Is there something I can do for you,sir/Madam?Reservation requirements1)Are there any rooms available?2)I want/would like to reserve a single room with bath and a fine view.3)I want/would like to reverse a room for one night.4)I want/would like to reserve a room from5th April to9th April.Giving Information about Rooms and Room Rates1)We have many types of rooms,such as…2)What kind of room do you want to reserve?3)What rate do you prefer?4)We can give/offer you30%off/30%discount at weekends.5)We will give/offer you20%off/20%discount for the group reservation.Accepting a Reservation1)For how long will you stay in our hotel?/How long will you be staying in our hotel?2)We still have rooms available which meet your requirements.3)In whose name will you reserve?4)I will confirm your reservation information.5)We look forward to your arrival/coming/seeing you soon.6)We are expecting your arrival.Refusing a reservation1)I am sorry.No rooms are available.2)Sorry,Miss Clinton.All the standard rooms have been fully booked on the day you planned to come.3)I am sorry.All the standard rooms have been fully booked.What about suite rooms?Revising a Reservation1)Sorry,due to…,I have to cancel the reservation made in your hotel.2)I want/would like to revise/change my reservation information.3)How would you like to revise/change it?4)I want/would like to change the reservation date?Room types（房型）单人间：Single Room双人间：Double Room大床间：King Size&Queen Size Room标准间：Standard Room标准间单人住：TSU(Twin for Sole Use)三人间：Triple Room四人间：Quad Room套间：Suite公寓：Apartment别墅：Villa按级别分：经济间Economic Room普通间Standard Room高级间Superior Room豪华间Deluxe Room商务标间Business Room行政标间Executive Room行政楼层Executive Floor不限房型Run of the House无烟标准间Non Smoking残疾人客房Handicapped Room带厨房客房Room with Kitchen相邻房Adjoining Room按朝向分:朝街房Front View Room背街房Rear View Room城景房City View Room园景房Garden View Room海景房Sea View Room湖景房Lake View RoomUnit2Check-in Service登记入住Key Words（重点词汇）•register['redŋistŋ]v.登记•passport['pɑ:spŋ:t]n.护照•pay[pei]v.支付•check[tŋek]n.支票•receipt[ri'si:t]n.收据•sign[sain]v.签•bellboy['belbŋi]n.行李员•luggage['lŋgidŋ]n.行李•brochure['brŋuŋŋ]n.小册子•deposit[di'pŋzit]n.定金•departure[di'pɑ:tŋŋ]n.出发Useful Expressions（实用表达）•Greeting guests and getting information about reservation•1)Good afternoon,sir.What can I do for you?•2)Do you have a reservation with our hotel?•3)In whose name was the reservation made?•4)Wait a moment,please.I’ll check our reservation record for you.•5)Your reservation was made by phone and it is guaranteed by credit card.•Registering guests1)May I have your passport to fill out the registration form for you?•2)Please sign your name here,sir/madam.•Advance information on payment•1)You need to pay a$1000deposit,sir/madam.•2)A$1000deposit is required to be paid in advance,sir/madam.•3)How would you like to pay(your deposit),sir/madam?In cash,bycredit card,or by check?•4)Your check is unlimited,please sign your name here,write down the name of your company and the phone number of the finance department in your company.•5)Please keep your receipt for the check-out,sir/madam.Useful Expressions（实用表达）•Giving guests key cards to rooms•1)Your key card and breakfast vouchers are all in this envelope,your room is0302.•2)The breakfast time is from6:30a.m to10:00a.m.•3)Our bellboy will help you with your luggage and show you to your room.•Wishes•1)Hope you’ll enjoy your stay with us.•2)Wish you a wonderful time here.Unit3Other Services Regarding Reception Desk其它有关前台服务•Main Points（知识要点）•※Procedures of extending the stay for a guest•延住服务程序•※Procedures of changing the room for a guest•换房服务程序•※Procedures of receiving visitors•接待访客服务程序Key Words（重点词汇）•extend[iks'tend]v.延伸•extension[iks'tenŋŋn]n.延长•transfer[træns'fŋ:]v.转移•signature['signitŋŋ]n.签名•attendant[ŋ'tendŋnt]n.服务员Useful expressions（实用表达）•Extending the stay•1)There is some change in my plan.•2)I am wondering if I can extend the stay?•3)I need to stay here for three more days.•4)Please wait a minute,Mr.Green,I need to check the reservation records first.•5)Here are the extension form and deposit receipt.•6)You need to pay more as a deposit for extending your stay.•Changing the room1)There is something wrong with my bed,can I change to another room?2)Would you mind waiting for a minute,I’ll send someone there rightaway for a check for you.3)Would you mind transferring to a standard room on the5th floor?4)The room is similar to the one you are staying in.5)I’m sorry for the inconvenience caused for you.•Receiving visitors•1)They are expecting me in their rooms.•2)Would you please complete this visiting card?•3)Please show the visiting card to the floor attendant•4)Have fun with your friends.Unit4Concierge Service礼宾服务Main Points（知识要点）•※The way to welcome and bid farewell to guests•迎客和送客方式•※Service of delivering luggage for guests•为客人运送行李服务•※Showing guests to rooms•引领服务•※Introducing facilities and services available in the hotel•介绍酒店设施和服务Key Words（重点词汇）•doorman['dŋ:mŋn]n.门童•suitcase['sju:tkeis]n.手提箱•elevator['eliveitŋ]n.电梯•corridor['kŋridŋ:]n.走廊•carpet['kɑ:pit]n.地毯•rack[ræk]n.行李架•switch[switŋ]n.开关•ceiling['si:liŋ]n.天花板•lamp[læmp]n.台灯•wardrobe['wŋ:drŋub]n.衣柜•hanger['hæŋŋ]n.挂•laundry['lŋ:ndri]n.洗衣店，要洗的衣服•instruction[in'strŋkŋŋn]n.使用说明Useful Expressions（实用表达）•Greeting guests•1)Welcome to Friendship Hotel.•2)Do you have any luggage?•3)I’ll take care of your suitcases,•4)This way,please.The reception desk is right ahead/over there.•Helping guests with their luggage and showing the way1)Shall I help you with your luggage?2)How many pieces of luggage have you got/do you have？3)This way,please.We need to take the elevator to go to the3rd floor.•Introducing the room facilities and the hotel service1)Please allow me to show you the room,sir.2)Here is the light switch,and this is the remote control for TV/air-conditioning.3)This is the brochure about our hotel services4)Do you want me to demonstrate the way of using it,sir?•Bidding farewell1)Shall I arrange a taxi for you,sir?2)Here is your taxi,please get in.3)Have a nice trip.Unit5总机服务opetator•Main Points（知识要点）•※Procedures of wake-up calls•叫早服务程序•※Three ways of wake-up calls•三种叫早服务方式•※Answer inquiries about long distance calls•解答关于长途电话咨询服务•※The way to take massages for guests•留言服务Key Words（重点词汇）•operator['ŋpŋreitŋ]n.操作员，话务员•wake[weik]v.叫醒，醒来•useful['ju:sful]a.有用的•Singapore[,siŋgŋ'pŋ:]n.新加坡•assist[ŋ'sist]v.协助•response[ris'pŋns]n.反应，响应•ensure[in'ŋuŋ]v.保证，担保Useful expressions（实用表达）•Wake-up calls•1)At what time?•2)Please dial your new wake-up time.The computer will cancel the old time.•3)I’ll wake you up at6:30a.m.tomorrow morning by knocking on your door.•Phone call•1)To which country,please?•2)Would you like a pay call or a person-to-person call?•3)I’ll put you through.Please hold on.•4)May I have the area code and the phone number?•5)I’m afraid you got a wrong number.•6)Shall I connect you with the international operator?•Taking a message•1)I’m afraid there is no response.Can I take a message,please?Or you can call later.•2)I’ll pass your message to Mr.Green.3)Would you mind leaving your telephone number?Unit6Information Desk咨询台•Main Points（知识要点）•※The way to give directions•指路服务•※Provide shopping information•提供购物信息•※Answer inquiries about transportation•回答交通咨询Key Words（重点词汇）•appreciate[ŋ'pri:ŋieit]v.感激•hesitate['heziteit]v.犹豫，迟疑•post[pŋŋst]n.柱子•vase[vɑ:z]n.花瓶•jewelry['dŋu:ŋlri]n.珠宝•feature['fi:tŋŋ]n.特色•transportation[,trænspŋ:'teiŋŋn]n.运输，运输工具•consultation[,kŋnsŋl'teiŋŋn]n.咨询•maximum['mæksimŋm]a.最高的，最大极限的Useful Expressions（实用表达）•Giving directions1)How will you come here,madam?2)I’ll tell/show you the way to our hotel.3)I’ll tell/show you how to come here/get there.4)Drive straight along the road,turn left at the second traffic lights,you’ll see our hotel on the right.5)Go straight and then take the left turn at the next corner,you’ll see it just in front of you.•Shopping information•1)There are a great variety of goods there.•2)There are so many you can choose from.•Transportation information1)There are two buses going to the Great Wall every day.2)How long does it take to get to the Great Wall？3)It usually takes you two hours.4)Do you need us to book you tickets?Unit7Check out结帐服务•Main Points（知识要点）•※Procedures of helping guests with their foreign currency exchange •外币兑换服务程序•※Procedures of providing check-out service•退房服务程序•※Ways of bidding farewell•送别方式Key Words（重点词汇）•memo['memŋu]n.备忘录•save[seiv]v.保存•refund[ri:'fŋnd]v.偿还•handling['hændliŋ]n.处理•luggage handling.行李寄存Useful Expressions（实用表达）•Foreign Currency Exchange•1)Can I exchange foreign currency for RMB here?•2)What kind of currency have you got?•3)What’s the exchange rate today?•4)One hundred US dollars are equal to750yuan RMB at today's exchange rate.•5)How much would you like to exchange?•6)How would you like your money?•7)Please check them and keep the memo.8)What for?•Check-out•1)I'm leaving today,would like to check out now.2)Your name,room number and your key card,please?3)Did you consume any thing in your room?•4)We'll refund you$335,and here is the receipt.5)Would you like me to contact the Concierge to help you with your luggage?•6)Look forward to seeing you again.•7)Have a nice trip.•8)Fly safe.1.假设你是上海金茂酒店的预订员简｡接到了一位客户从大连打来的电话,他将一个人驾车来上海休闲旅游(leisure travel),要预订一间豪华单人间,并先用信用卡保证预订(credit card guaranteed reservation)｡请你和你的同学模拟对话中的角色,准备对话,然后在班上进行口头表演｡J:ŋRoom Reservation.Can I help you?S:ŋYes,I am calling from Dalian City.I will make a leisure travel to Shanghai next week.So I want to book a room at your hotel.J:ŋThat’s wonderful.What dates do you need the room?/For which date/For when,please? S:ŋFrom September9th.J:ŋhow long will you be staying?/For how many nights?S:ŋFor two nights.J:ŋHow many guests will there be in your party?S:ŋJust my wife and myself.J:ŋWhat type/kind of room would you prefer?A single or a double?S:ŋA single,please.J:ŋCould you hold the line,please.I’ll check the list…Thank you for waiting,sir.We have a single room at RMB150and another at RMB180.Which one would you prefer?S:ŋI’d like to take the RMB180.J:ŋMay I have a credit card to guarantee this booking/Do you wish to guarantee the room?S:ŋYes,I need to.J:ŋWill that be your credit card or will you pay in advance?S:ŋMy credit card,please.J:ŋMay I know the type of card and the number?S:ŋYes,it’s Visa.The card number is4635111033345566,expiration date is Dec.10th,2010. And my name is Stephen Nobel.J:ŋThanks.Mr.Nobel.Let me just confirm your booking.One single room from September9th to September,in name of Mr.Stephen Nobel.The rate for the room is RMB180 per night.This is a guaranteed to your Visa Card.Your credit number is4635111033345566. Am I correct?S:ŋYes,that’s correct.Thank you for your help.Goodbye.J:ŋGoodbye.We are always at your service.2.假如你是一家电器公司的经理,你们公司打算在12月22日在北京举办庆祝公司成立十周年的会议,会后打算下榻上海金茂酒店,先致电金茂酒店预订部,要求订50间标准双人房,10间豪华双人房,2间套房,时间从12月22日至25日,共4天｡请你和你的同学模拟对话中的角色,准备对话,然后在班上进行口头表演｡J:ŋGood morning.Reservations,Jane speaking.May I help you?S:Good morning.This is Stephen Nobel from Dalian Electrical Company.Our company is going to give an anniversary in Beijing on December22nd.Please reserve50standard double room,10deluxe double room,2suites.J:ŋFor when,please?S:ŋFour nights.From December22nd through December25th.J:ŋPlease hold the line one moment.I see your company has an arrangement with this hotel for all types of room.We will give you a discount at30%.S:ŋOK.That’ll be fine.J:ŋWhat time will you be arriving?S:ŋWe will arrive at2,00p.m.on December22nd.J:ŋOK.We will make a perfect arrangement for your company.S:ŋThank you very much.See you.J:ŋGoodbye.6.行李员杰克正在帮一位女顾客搬运行李,陪着她把行李拿到房间,并向她介绍客房内的设施｡请你和你的同学准备该对话,并在班上表演｡J:Excuse me,madam.I’m the bellman.Do you need any help?M:Yes.Can you show me where to deposit my valuable?J:Sure.This way,please.The cashier desk is just over there.(The cashier is helping the guest with the deposit of valuable.)M:Please keep the receipt.Now shall I escort you to your room with your baggage?J:Your room is on the fifth floor,isn’t it?M:Yes.that’s right.J:This way to the elevator,please.Let me take your suitcase.M:Good.It is facing a beautiful garden.J:Can I put the suitcase here,madam?M:Thank you.May I ask where the dining hall is?J:We have two dinning halls on the third floor and the ninth floor respectively.The former serves Chinese food,and the latter western-styled cooking.M:Good.Pretty convenient.Thank you for the information.J:You are welcome,sir.I hope you’ll enjoy your stay here.。
实用饭店情景英语 (2)
练习11.I’d like to reserve a Spanish suite with meals from the 8th to the 12th of next month.2.How much do you charge a day for a double room with bath?3.I’ll be arriving by air early in the morning.Can i check in then?4.Could you confirm ten rooms for a week as a group reservation for our travel agency?5.Can you put me on a waiting list and inform me as soon as you have a spare room?6.Please don’t leave your baggage behind.7.Let’s not take the elevator on the left going upstairs.8.Shall I wait for you in the bowling room at the end of the corridor on the ground floor?9.Be sure to take a brochure for me from the Reception Desk,please.10.As the English saying goes, where there is a will, there is a way.11.Go straight down the hall until you get to the stairs.12.Turn right and go to the end of the hall. His room is the last door on the right.13.The gift shop is on the first floor, just opposite to the elevator entrance.14.The reception Desk is just beside the entrance to the restaurant.15.Sorry, you are going in the wrong direction. Please turn around and go ahead.练习11、我希望我们不久以后会再见面。
餐厅日常用语
一、单词：1、restaurant 餐厅2、reservation 预订3、menu 菜单4、table 桌子5、chair 椅子6、knife 刀7、fork 叉8、spoon 勺子9、plate 碟子10、chopstick 筷子11、napkin 餐巾12、glass 玻璃13、bottle 瓶子14、beer 啤酒15、wine 葡萄酒16、coca cola/coke 可乐17、sprite 雪碧18、coffee 咖啡19、salt 盐20、sugar 糖21、pepper 报纸22、soy sauce 酱23、vinegar 醋24、beef 牛肉25、pork 猪肉26、lamb/mutton 羊肉27、chicken 鸡肉28、vegetable 蔬菜29、fruit 水果30、tomato 西红柿31、dessert 甜品32、cream 奶油33、curry 咖喱34、cheese 奶酪35、chocolate 巧克力36、salty 咸37、sweet 甜38、spicy 辣39、sour 酸的40、bitter 苦的41、ice 冰的42、butter 黄油43、soup 汤44、lobster 龙虾45、prawn 对虾46、shrimp 虾子47、crab 蟹48、oyster 牡蛎49、salmon 三文鱼50、apple 苹果51、pear 梨52、banana 香蕉53、grape 葡萄54、orange 桔子55、peach 桃子56、bread 面包57、strawberry 草莓58、watermelon 西瓜59、cherry 樱桃60、kiwi-fruit 猕猴桃61、lemon 柠檬62、carrot 胡萝卜63、cucumber 黄瓜64、lettuce 生菜65、cabbage 卷心菜66、bake 烘焙67、boil 煮68、braise 闷炖69、deep fry 炸70、fry 煎炒71、smoke 烟熏72、steam 清蒸73、stew 烩74、roast 烘烤二、日常用语1.Good morning, what can i do for you? 早上好，我能为你做点什么？2.Do you have a reservation, sir? 先生，您预订了吗？3.What time and how many persons? 什么时间，几位？4.May i have your name, please? 能告诉我你的名字吗？5.Where would you like to sit? 您愿意坐哪儿？6.This way，please. 这边请。
饭店服务实用英语
饭店服务实用英语Good evening, and welcome to The Gourmet Corner. My nameis , and I will be your server for this evening. We have a variety of exquisite dishes for you to choose from, including our signature dish, the pan-seared salmon with lemon butter sauce. May I start you off with something to drink? We have a wide selection of wines, beers, and non-alcoholic beverages.Certainly, I'd be happy to recommend a wine that pairswell with your meal. Our house red is a popular choice and complements many of our dishes. If you prefer white, we havea crisp Chardonnay that is very refreshing.Excellent choice! I'll bring you the wine list to browse through. In the meantime, can I interest you in any appetizers? Our chef's special appetizer tonight is thetruffle mushroom bruschetta, which is quite delightful.I apologize for the wait. It seems we are experiencing a high volume of guests tonight. Your order will be out shortly. In the meantime, is there anything else I can assist you with? Perhaps another drink or some fresh bread?I'm sorry to hear that you're not satisfied with your dish. I'll have our chef prepare a new one for you right away. Would you like to try something else while you wait, or would you prefer to stick with the original order?Thank you for your patience. I hope the new dish meets your expectations. If you need anything else, please don't hesitate to ask. I'm here to ensure you have a pleasant dining experience.I see you've finished your meal. Would you like to try one of our desserts? Our chocolate lava cake is a favorite among our guests. It's served warm with a scoop of vanilla ice cream.Certainly, I'll process your payment now. We accept all major credit cards as well as cash. If you have any questions about your bill, please let me know.Thank you for dining with us tonight. We hope you enjoyed your meal and will consider returning soon. Have a wonderful evening!。
饭店运营实用英语
饭店运营实用英语以下是一些饭店运营中常用的英语：1、Welcome to our restaurant. 欢迎光临我们餐厅。
2、How many people are there in your party? 你们一共有几个人？3、Would you please come with me? 请您跟我来好吗？4、Please step this way. 请这边走。
5、Will this table be all right? 这张桌子可以吗？6、Would you like to sit near the windows? 您是否喜欢靠窗坐？7、Where would you like to sit? 您希望坐在哪里？8、You can sit where you like. 您可以随便坐。
9、I'm sorry, that table is already reserved. 对不起，那张桌子已经预订出去了。
10、Your table is ready now, sir. 先生，您的桌子已准备好了。
11、We can seat your party now, sorry to have kept you waiting. 我们现在可以安排你们就座了，对不起让你们久等了。
12、Here's the menu. 这是菜单。
13、I'm sorry, the restaurant is full now. We can seat you in 20 minutes. 对不起，现在餐厅已坐满，20分钟候我们可以安排您入座。
14、You can wait in the bar if you like and we'll call you when we have a table. 如果您愿意，可以在酒吧等一等，我们有了桌子会去请你的。
15、I'm sorry, there isn't a table right now. There will bea wait of about 20 minutes. May I have your name, please? 对不起，现在没有空桌了，恐怕要请您等20分钟，请问您姓名？16、Would you like to have a drink in the lounge while you wait? We'll accommodate your party as soon as possible. 您是否愿意边等边在休息处喝喝饮料？我们会尽快安排你们入座。
饭店基础英语100句
English for Hotel1.早上好/下午好/晚上好/晚安。
Good morning/ afternoon/evening/night.2.欢迎光临我们饭店/餐厅。
Welcome to our hotel/restaurant.3.您好吗？How are you?（用于比较熟悉的情况下，不一定需要别人回答）4.很高兴见到你。
Glad to see you; Nice to meet you.5.抱歉, 打扰一下, 这个是您的吗? Excuse me, is this yours?6.看这边。
Look here.7.过来这边。
Come over here.8.早上好，李太太。
Good morning, Mrs. Lee.9.下午好，唐小姐。
Good afternoon, Miss Tang.10.先生，请慢走。
Watch your step, sir.11.您先请/这边请。
After you; This way, please12.请跟我来。
Please follow me.13.那边走。
That way.14.就在那。
Over there.15.从这向左/右转。
Turn left/ right here.16.我来为您带路。
I’ll show you the way.17.请保管好您的随身行李。
Please take good care of your carry-on luggage.18.您要上楼还是下楼？Are you going upstairs / downstairs?19.电梯在那边。
The elevator is over there.20.我们到了。
Here we are.21.有什么可以帮忙的吗？May I help you?22.还需要些什么？What else can I do for you?23.如果你有什么需要请和我们联系。
If you have any needs, please don’t hesitateto let us know.24.-谢谢. –不客气. -Thank you. – You are welcome; Not at all; My pleasure25.很乐意为您效劳. I’m always at your service.26.再见/回头见。
实用英语口语(1)在餐厅
In The Restaurant 在餐厅Situation 1: To set up the time and place for dinner with the customer. 和客户约定吃饭的时间和地点A: I’d like to visit you for dinner tonight. Do you think you’ll have time?A: 我今晚想邀请您吃饭，不知您是否有空？B: Thank you for your invitation. I’m free tonight.B: 谢谢您的邀请，我今晚有空。
A: Which kind of food do you like to eat? Chinese food, western food or sea food?A: 您喜欢吃那一种菜？中餐、西餐还是海鲜？B: I prefer western food.B: 我比较喜欢西餐。
A: OK. I’ll pick you up at your hotel at 7:00 p.m.A: 好的。
我晚上7:00去饭店接您。
B: That’s fine. I’ll be waiting for you.B: 很好，我会等候。
A: See you later.A: 待会见。
B: Bye.B: 再见。
Situation 2:Just arriving at the restaurant. 刚到达餐厅A: A table for two, please.A: 请给两人的座位。
C: (Waiter) This way, please.C:（服务生）这边请。
A: I want a seat by the window.A: 我要靠窗的座位。
C: Yes, sir. Right over there.C: 是的，先生，在那边。
B: This is a good table.B: 这位置不错。
《饭店实用英语》课件 scene 14
Ⅲ. Text
• It is necessary for the hotel to set service standards that will help guests feel special. In addition, they also make the guest feel that the hotel seems luxurious. Hot food hot and cold food cold, no condiments forgotten and the order correct the first time are just the beginning of the room service. The crowning moment is the work of a caring professional room service attendant who presents the food, takes the covers off to display what is there and sets the table in the appointed place so the guest can dine in the comfort and security of their room. A good server can sell dessert for delivery in a half hour when they may even remove the portions of the service the guest is finished with. This is service, this is hospitality. • Room Service Section must work closely with the Kitchen, Front Office and Housekeeping department to make sure that the standard of service satisfies the expectations of the guests.
现代酒店英语实务教程 第14课：Service During the Meal
现代酒店英语实务教程第14课：Service Duringthe MealUnit 5 Service During the Meal 上菜服务与席间服务经典对话W=Waitress 女服务员 G=Guest 顾客W：Your steak , salad and red wine, sir. Please enjoy.先生，这是您的牛扒、沙拉和红酒。
请慢用。
W：Excuse me, may I take your plate?打搅了，我能够把碟子收起来吗？G：Sure, go ahead.好的，请便吧。
W：May I show you the dessert menu?您要看看甜点菜单吗？G：OK.好的。
W：Here you are.您看看。
G：I’d like to have a chocolate pudding.我想要一份巧克力布丁。
W：Your chocolate pudding, sir. Shall I bring your coffee now, or later?先生，这是您的巧克力布丁。
我是现在为您上咖啡，还是迟些上？G：Later, thank you.迟些上吧。
G：May I have the bill? And the coffee , please.把账单给我好吗？还有咖啡，谢谢。
W：Certainly ,sir.（After a while） Here is your coffee. How is everything?好的，先生。
(过了一会儿)这是您的咖啡。
您一切还满意吗？G：Fine , thank you.很好，谢谢。
常用句型百宝箱1. 服务常用语1) This is very hot. Please be careful.这道菜很烫，请小心。
2) May I move this plate to the side?我能够把碟子移到一边去吗？3) May I serve it to you now?我现在能够上菜了吗？4) This food is best eaten while hot.这种食物趁热吃。
饭店实用英语
饭店实用英语结账1．I'd like to pay my bill now．我想现在结账。
2．Your name and room number，please？请问您的姓名和房间号码？3．Have you used any hotel services this morning？请问您今天凌晨是否用过旅店内的办事举措措施？4．Four nights at 90 US dollors each，and here are the meals that you had at the hotel．That makes a total of 665 US dollars．4个晚上，每晚90美元，加上炊事费，总共是660美元。
5．Can I pay by credit card？我能够用信用卡付出吗？6．Please sign your name here．请您在那个地点签名。
7．Excuse me．We're leaving today．I'd like to pay our bills now．驾临。
我们今天要离去了。
我欲望现在就把账结清。
8．By the way，I'd like to tell you that the check-out time is 12∶00 noon，sir．师长教师，趁便告诉您，结账后分开旅店时刻是12点。
9．How about the charge for the days you shared the room with your friend？这几天您的同伙与您同住费用如何办呢？10．Please add to my account．请记在我的账里。
11．Have you used any hotel services this morning or had breakfast at the hotel dining room，Mr．Green？格林师长教师，今天凌晨您是否用过旅店办事举措措施，或在旅店餐厅用过早餐？12．Yes，my friend and I just had breakfast at the dining room，but we didn't use any services．是的，我的同伙与我在餐厅刚用过早餐，然则我们没有应用过任何办事举措措施。
掌握饭店实用英语让你旅程更开心
标题：掌握饭店实用英语让你旅程更开心关键词：饭店实用英语导读：饭店可以说是我们出去旅游待得最多的一个地点了，但是由于语言不通，就难免会有一些不方便的地方，所以适当的学习一下饭店实用英语能够让我们在旅游的时候心情更愉快。
1.That sounds not bad at all． I'll take it．听起来还不错。
这个房间我要了。
2.So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？3.Let me have a check again．让我再看一下。
4.The Reception Desk is straight ahead．接待处就在前面。
5.Excuse me,where can I buy some cigarettes？劳驾。
我到哪儿可买到香烟？6.There is a shop on the ground floor．一楼有个商店。
7.It sells both Chinese and foreign cigarettes．在那儿可买到中国香烟和外国香烟。
8.Can I also get some souvenirs there？也可以买到纪念品吗？9.There is a counter selling all kinds of souvenirs．有个柜台出售各种各样的纪念品。
10.Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？11.We have Chinese restaurant and a western－style restaurant．Which one do you prefer？我们有中餐厅和西餐厅，你愿意去哪个？更多学习资料请见美联英语学习网。
餐厅实用英语
餐厅实用英语1.寻问餐厅到国外游玩，品尝当地美食是行程重头戏之一，然而，身为异乡人，自然无法知道每家餐厅口碑如何。
此时，不妨向饭店中的服务人员询问，说出自己的喜好及需求，请对方做最佳建议。
是否可介绍一家附近口碑不错的餐厅? Could you recommend a nice restaurant near here?我想去一家价位合理的餐厅。
I want a restaurant with reasonable prices.我想去一家不會吵杂的餐厅。
I'd like a quiet restaurant.我想去一家气氛欢乐、活泼的餐厅。
I'd like a restaurant with cheerful atmosphere. 是否可建议这一类的餐厅? Could you recommend that kind of restaurant?此地餐厅多集中在那一区? Where is the main area for restaurants?这附近是否有中国餐厅? Is there a Chinese restaurant around here?这附近是否有价位不贵的餐厅? Are there any inexpensive restaurants near here? 你知道现在那里还有餐厅是营业的吗? Do you know of any restaurants open now? 我想尝试一下当地食物。
I'd like to have some local food.最近的义大利餐厅在那里? Where is the nearest ltalian restaurant?2.餐厅预约享受异国美食是出国旅游的乐趣之一，若已打听好何处有美味，不妨在出发前先打电话询问是否需订位，以免兴冲冲的出门，却碰上餐厅客满的情况。
电话预约时，一定要详细告知餐厅预约时间、人数与名字，并且最好询问清楚是否需著正式服装，以免届时失礼。
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• Room service, which allows the guest to have food delivered to his or her room with just one phone call to the Room Service Section, is a convenient option offered at the hotel. It is especially useful to business travelers who are unwilling or unable to leave the room for a meal. Room service is easy to use, and can be charged to the room, so the guest doesn’t even need cash.
• 1. How would you introduce room service to the guest?
• 2. Why should room service staff use the guest’s name when speaking to him (her)? Give good reasons to support your opinion, please.
• B: Good night.
Ⅲ. Text
Room Service Section
• Room Service Section is part of Food & Beverage Department. Room service, like food and beverage service as a whole, can reap more profit for the hotel, attract more occupancy and help support a higher average daily rate for guest rooms.
• Room service works in the similar way to the regular restaurant service. The customer places an order, the cooks make the food, and then the server picks up the order and delivers them to the guest room. Finally the server presents the check and obtains payment.
• B: Come in, please.
• A: Good evening, Mr. Clinton. Here is the food you ordered just now. Where would you like me to put them?
• B: Leave them on the round table, please. • A: Open the beer now or later, sir？
Hotel Practical English Scene 14 Room Service
Teaching Procedures
1
Free Talk
2
Hotel Practical English
3
Text
4
Exercises
5
Case Study
6
Home Reading
Ⅰ. Free Talk
B: Oh, that sounds good. I’ll take it. Thank you for the suggestion.
A: My pleasure.
B: Do you have Indian mango?
A: Yes, we do.
Ⅱ. Hotel Practical English
A: Sure. What would you like, madam?
B: Can I have the seafood spaghetti?
A: No problem, madam. Would you like anything to drink?
B: I’ll have a coke.
A: Would you like to have some dessert? Marble cheese cake is very fresh and tasty.
• B: Give me one Indian mango then. • A: OK. Which room are you in? • B: This is Molly Nelson in Room 791. • A: Thank you, Ms. Nelson. Your food will be brought to yoalogue 1
Could You Bring Me Some Food?
(A: Room service server B: Guest )
A: Room Service, may I help you?
B: Could you bring me some food now?
• B: Open it now, please.
• A: Here is the bill, sir.
• B: Can I have it charged to my account?
• A: Certainly. May I have your signature, sir?
• B: OK.
• A: Thank you, Mr. Clinton. Enjoy the dinner please. Good night.
momentarily. I hope you enjoy it.
Ⅱ. Hotel Practical English
Dialogue 2
Enjoy the Dinner , Please
(A: Room service employee B: Guest)
• A: Room Service. May I come in?