《商务英语口语与实训》章节测试答案
商务英语口语实训(上册)Test for Unit 1-4
❖ (3) If you are going to present flowers to the customer, which flowers are unsuitable on this occasion?
❖ B: That would be very nice. It is very kind of you.
❖ A: We have already made a hotel reservation for you, let's go to the hotel first and lay down your things. Then, I'd like to have a dinner so that we can get better acquainted. I've made a restaurant reservation at the Fuzhou Lakeside Hotel. And then, I'd like to take you to see the night scene. It would be really quite exciting. How does that schedule sound to you?
❖ (1) Greet and make self-introduction to Tom. ❖ (2) Tell him you have made a hotel reservation for
him and your planned schedule for him. ❖ (3) Ask him what he thinks of your schedule. ❖ (4) Ask how long is he staying in your city.
商务英语口语实训Unit02 Business Reception
Key Word(s): impression
B: The Chinese cuisine is one of the world recognized celebrity dishes, it has a long history, and it was favored by the people of the world.
A: Right. You get the chance to try the dishes I recommended. B: Wow my mouth is watering.
Classroom Activity 1 1. The first impression a guest has of a hotel is the
way the doorman or the clerk greets him/her. Usually a guest forms his opinion of the hotel by the reception he first receives. Discuss the two topics with your partners: (1) Tell some ways to make a guest feel welcome. (2) Why is a guest’s first impression of the hotel important?
Tips
商务英语口语与实训2019尔雅答案
Ticket Reservation1【单选题】What class of ticket would you like，______ class or business class? 那你需要定什么舱位的机票（经济舱还是商务舱）？AA、economyB、economicC、economicaleconomics2【多选题】以下术语中英翻译中正确的是？ACD A、One-way ticket 单程机票B、Single ticket 单人机票C、Round-trip ticket 返程机票Return ticket 回程机票3【多选题】What information should we offer when we reserve an air ticket?ABCA、Personal nameB、Leaving dateC、DestinationD、Seat number4【多选题】Lee is going to reserve an air ticket to Paris. But he is not sure about the return date. So what kin d of ticket would you suggest him to book? BCA、Return ticketB、One-way ticketOpen ticketD、Round-trip ticket5【多选题】“请问您想什么时候出发呢？”以下英文表达正确的是？ABCD A、When would you like to leave?B、When will you depart?What time would you like to take the plane?D、When do you plan to go?6【多选题】How could we pay the ticket fare? BCD A、By L/C.B、By cash.By credit card.D、Pay online.7【多选题】“如果您现在预订，可以享受八折优惠。
商务英语口语实训Unit04 Business travelling
Sample Dialogue
A: Times goes quickly and all good things must come to an end. It’s time for me to go back to Australia.
B: Yup. I hope you have lived through a good time here.
Yes, last year my visa application was rejected for financial reasons.是的，去年我由于资金原因被拒 签了。
For your visa, we need evidence of your financial status for the last years. 对于你的留学签证，我们 需要知道你过去几年的经济状况。
there are seats available. B: Ok. A: We have two daily flights at 2:00 pm and at 5:00
pm. Both flights have seats available. Which flight will you take? B: I'd like to take the first available flight.
是办理登机手续的地方吗？ Let me take care of everything, all right? Now, let's
go to the check-in counter. Excuse me, I'm transferring to Pairs here. Is this
the right counter to check in? 请问，我在这儿转机 到巴黎，是在这儿检票吗？
商务英语口语考试及答案
1.What is important when organizing a meeting?Agenda creating an agenda helps participants know what they should be talking about and keep the conversation focused. Make sure the copies of the agenda are available before the meetingThe demonstration of the speaker the speaker should demonstrate in a clear, accurate and honest way to grab the audiences’ attentionFacilities. the full preparation of the facilities to ensure the success of the meeting. Such as the microphones and power point2.What is important when recruiting new staff？What is important when recruiting staff?That is the question every employer would ask. And here come three points to this theme：qualifications。
the future staff should have been well educated so that they can acquire those knowledge which they are going to study in the future faster. ，experience。
商务英语口语与实训201X尔雅答案
Ticket Reservation1【单选题】What class of ticket would you like，______ class or business class? 那你需要定什么舱位的机票（经济舱还是商务舱）？A•A、economy•B、economic•C、economical•D、economics2【多选题】以下术语中英翻译中正确的是？ACD •A、One-way ticket 单程机票•B、Single ticket 单人机票•C、Round-trip ticket 返程机票•D、Return ticket 回程机票3【多选题】What information should we offer when we reserve an air ticket?ABC •A、Personal name•B、Leaving date•C、Destination•D、Seat number4【多选题】Lee is going to reserve an air ticket to Paris. But he is not sure about the return date. So what kind of ticket would you suggest him to book? BC•A、Return ticket•B、One-way ticket•C、Open ticket•D、Round-trip ticket5【多选题】“请问您想什么时候出发呢？”以下英文表达正确的是？ABCD •A、When would you like to leave?When will you depart?•C、What time would you like to take the plane?•D、When do you plan to go?6【多选题】How could we pay the ticket fare? BCD •A、By L/C.By cash.•C、By credit card.•D、Pay online.7【多选题】“如果您现在预订，可以享受八折优惠。
(完整版)商务英语口语与实训2019尔雅答案
Ticket Reservation1【单选题】What class of ticket would you like，______ class or business class? 那你需要定什么舱位的机票（经济舱还是商务舱）？A•A、economy•B、economic•C、economical•D、economics2【多选题】以下术语中英翻译中正确的是？ACD •A、One-way ticket 单程机票•B、Single ticket 单人机票Round-trip ticket 返程机票•D、Return ticket 回程机票3【多选题】What information should we offer when we reserve an air ticket?ABC •A、Personal name•B、Leaving dateDestination•D、Seat number4【多选题】Lee is going to reserve an air ticket to Paris. But he is not sure about t he return date. So what kind of ticket would you suggest him to book?BC•A、Return ticket•B、One-way ticket•C、Open ticket•D、Round-trip ticket5【多选题】“请问您想什么时候出发呢？”以下英文表达正确的是？ABCD •A、When would you like to leave?When will you depart?•C、What time would you like to take the plane?•D、When do you plan to go?6【多选题】How could we pay the ticket fare? BCD •A、By L/C.By cash.•C、By credit card.•D、Pay online.7【多选题】“如果您现在预订，可以享受八折优惠。
商务英语口语(习题答案.doc
商务英语口语练习答案.Unit 1 Traveling on BusinessI.A1.Please book me on Flight CAAC602 to France, first class.2.I’d like to confirm Flight BA032 we reserved.3.I’d like to stop over at San Francisco.4.Is all my baggage to be weighed?5.Sorry，Flight 602 has been booked up.6.Let me check whether there are any vacant seats in that flight.7.Where can I claim my baggage?8.This flight takes off from Beijing at 9:00 tomorrow morning, and will arrives atMeilan Airport in Hainan at about 12:00.B1.去纽卡斯尔最便宜的单程机票多少钱？2.我需要提前多久付钱支付我的机票预定？3.我会把两本字典放在手提包里，那样行李就不会超重丫。
4.这是首航988次航班的检票UI吗？5.从伦敦到北京的实际飞行时间有多长？6.在起飞过程中，我们必须扣紧安全带。
7.我们中途将在伦敦停留一小时。
8.我们预计八点钟到那儿。
9.我的座位在左侧客舱的中部。
10.请给我订两张星期日上午去伦敦的经济舱机票。
Unit 2 Receiving Foreign Guests1.A: Have you anything to declare?B: I don’t think I have anything to declare, except for a bottle of whisky, it’s duty free, isn’t it?A: Yes，everyone can bring two bottles of wine free of duty. Will you please open your suitcase, please?B: Certainly. Only personal effects.A: Is that camera a new one?B: No, it’s an old one.A: May I have a look at it?B: Certainly.A: When did you buy it?B: Last year. I have the receipt of the camera.2.Tianjin is a very important economic center in north China and also an open port city.I hope you will have a pleasant stay here.3.I still need your help during my stay here.4.As a businessman，I am always ready to go any places where I can do business.5.Please rest assured that everything will be arranged satisfactorily.6.I will visit some tourist attractions if we can close business successfully.B1.请从标有“无申报”字样的绿色通道进入。
商务英语口语与实训-考试
1Which one is the correct procedure of price negotiation? （1.0分）0.0 分A、offer--inquiry--counter--offer--acceptanceB、offer--counter-offer--refuse--acceptanceC、inquiry--offer--counter-offer--acceptanceD、inquiry--offer--refuse--acceptance正确答案： C 我的答案：B2Please put your _____ in upright position.（1.0分）1.0 分A、seat backB、trayC、deskD、chair正确答案： A 我的答案：A3How much do you _____ per night?（1.0分）1.0 分A、costB、charge正确答案： B 我的答案：B4The sign above means__________?（1.0分）1.0 分A、liftB、escalatorC、elevator正确答案： B 我的答案：B5Go through Fifth Avenue.Then take ____turning on the left/right.（1.0分）1.0 分A、the fiveB、fiveC、fifthD、the fifth正确答案： D 我的答案：D6The sign above means__________?（1.0分）1.0 分A、baggageB、baggage carC、luggage carD、baggage cart正确答案： D 我的答案：D7Which one could be the best way to give directions?（1.0分）1.0 分A、Try to be complicated.B、Try to be simple.C、Give lots of details.D、Give lots of road names.正确答案： B 我的答案：B8Now we’ll be serving drinks. Please pull down your ______ table. （1.0分）1.0 分A、littleB、trayC、deskD、front正确答案： B 我的答案：B9I'm afraid that I have to __________ my appointment.（1.0分）1.0 分A、giveB、cancelC、presentD、delete正确答案： B 我的答案：B10I am afraid that your baggage is ______.（1.0分）1.0 分A、overweightB、overweighted正确答案： A 我的答案：A11____ the road you can see the hospital.（1.0分）1.0 分A、by the end ofB、at the end ofC、in the endD、be at the end正确答案： B 我的答案：B12Which one has the same meaning as the word "bedrock price"? （1.0分）1.0 分A、the highest priceB、the lowest priceC、the proper priceD、the reduced price正确答案： B 我的答案：B13Which of the following expressions are demanding favorable terms of payment? （1.0分）0.0 分A、L/C at sight is what we require for all our customers.B、Would you please tell us the terms of payment?C、Now let's discuss the question of payment terms.D、I don't think it is the proper time for us to accept payment by D/P.正确答案： A 我的答案：B14We’ll sign two ____, each in the Chinese and English language.（1.0分）1.0 分A、originalsB、partsC、sectionsD、aspects正确答案： A 我的答案：A15Please fasten your _______?（1.0分）1.0 分A、beltB、ropeC、stringD、seat belt正确答案： D 我的答案：D16As about the branch names of a company, which expression is not correct?（1.0分）0.0 分A、Human Resources DepartmentB、Sales Promotion DepartmentC、Personal DepartmentD、General Accounting Department正确答案： C 我的答案：B17以下表述正确的是（1.0分）0.0 分A、Can I upgrade my seat?B、All the flights have been cancelled because the weather conditions.C、What change would you like to make?D、Do you want to return your tickets?正确答案： C 我的答案：A答案解析：18A: How would you like us to pack your products?B: Since there are glasses and fragile items, I think you'd better use _______.（1.0分）1.0 分A、bagsB、drumsC、casksD、wooden boxes正确答案： D 我的答案：D19I’d like to _______ further explanations about exchanging business cards at the first meeting.（1.0分）1.0 分A、addB、offeringC、askD、post正确答案： D 我的答案：D20Choose the most suitable expression（1.0分）1.0 分A、vacant 未被占用的B、family room 家庭房C、shutter bus 接送大巴D、breakfast coupon 早餐券正确答案： A 我的答案：A21The flavor of Sichuan cuisine is_______.（1.0分）1.0 分A、spicy and hotB、sweet and lightC、fresh and saltyD、numbing and sour正确答案： A 我的答案：A22Please reorder the following dishes as a standard western dinner.1.Main course2.Soup3.Coffee4.Starter（1.0分）1.0 分A、3421B、3142C、4123D、4213正确答案： D 我的答案：D23Which sign blow has the same meaning as the sign above? （1.0分）1.0 分A、B、C、D、正确答案： C 我的答案：C24Which does not belong to the eight great regional cuisine in China? （1.0分）1.0 分A、Sichuan cuisineB、Hunan cuisineC、Jiangxi cuisineD、Zhejiang cuisine正确答案： C 我的答案：C25Which of the following is not an available foreign currency?（1.0分）1.0 分A、francB、wonC、european dollarD、pound正确答案： A 我的答案：A26What items should be included in the presentation?（1.0分）1.0 分A、Number of the customerB、Competitive RivalsC、Final RiskD、Outline and Objective正确答案： D 我的答案：D27You can________relevant situation on well known enterprises.（1.0分）1.0 分A、knowB、getC、learnD、study正确答案： C 我的答案：C28I'm glad to have the _______ of meeting you in my hometown.（1.0分）1.0 分A、pleasureB、chanceC、reputationD、time正确答案： A 我的答案：A29The woolen sweaters you delivered do not _____ the sample we provided. （1.0分）1.0 分A、likeB、asC、matchD、fit正确答案： C 我的答案：C30Which is not one of the main types of hotel room offered to the conference attendees?（1.0分）0.0 分A、twin roomB、double roomC、family suiteD、business suite正确答案： C 我的答案：D31Choose the most suitable expression（1.0分）0.0 分A、铺床服务 bed serviceB、洗衣服务 laundry serviceC、细目 detailed listD、急件 urgent pack正确答案： B 我的答案：A32以下翻译正确的是（1.0分）0.0 分A、e -ticket 经济票B、full fare 全价票C、infant fair 折扣票D、cancellation 退票正确答案： B 我的答案：A答案解析：33When will the conference_______？（1.0分）1.0 分A、heldB、holdC、be heldD、holding正确答案： C 我的答案：C34In the business letter of _______ ,give background information from your personal experience.（1.0分）1.0 分A、tradeB、introductionC、negotiationD、company正确答案： B 我的答案：B35I'm sorry to say the shipment didn't turn to _________ （1.0分）0.0 分A、be satisfied.B、be satisfying.C、be satisfactory.D、be satisfiction.正确答案： C 我的答案：B36The goods you sent us are _______ _________ to the original sample. （1.0分）1.0 分A、inferior; comparedB、inferior; comparingC、bad; comparedD、bad; comparing正确答案： A 我的答案：A37I was just _____ by the airlines that my flight has been rescheduled.（1.0分）1.0 分A、askedB、expectedC、toldD、informed正确答案： D 我的答案：D38As a Chinese, how many customs should we go through when we go to Paris for travelling?（1.0分）0.0 分A、onceB、twiceC、thriceD、none正确答案： B 我的答案：C39We have already_____ a leading market position.（1.0分）1.0 分A、acquiredB、gotC、achievedD、obtained正确答案： D 我的答案：D40Usually speaking, when should we get to the airport for the international flight?（1.0分）1.0 分A、3 hours before taking offB、2 hours before taking offC、1 hours before taking offD、40 mins before taking off正确答案： B 我的答案：B二、多选题（题数：15，共 30.0 分）1What can do to get the business concluded for both buyers and sellers? （2.0分）1.0 分A、lower the priceB、increase the quantityC、limit the time of shippmentD、limit the ways of payment正确答案： ABCD 我的答案：ABC2The packing is strong enough to stand __________.（2.0分）2.0 分A、long sea voyageB、rough handlingC、a lot of joltingD、shock正确答案： ABCD 我的答案：ABCD3Is there any standard room available on next Sunday ?（2.0分）0.0 分A、Sorry, we don't have any standard room. How about the room with king-size bed?B、I'm afraid, all the standard rooms are reserved. But we still have some double rooms.C、I'm afraid, no standard rooms at that time. But we still have some twin rooms.D、Sorry, all the standard rooms have been booked. How about the queen-bed room? 正确答案： ABD 我的答案：ABCD4Which of the following aspects need to be given in order to find the lost luggage?（2.0分）2.0 分A、your flight numberB、your ageC、description about your luggageD、your contact number or address正确答案： ACD 我的答案：ACD5what cannot be allowed for clearance?（2.0分）2.0 分A、Articles not for peosonal useB、Articles exceeding the reasonable amountC、Articles exceeding the limitation of the permitted value D、Articles without payment of required duties正确答案： ABCD 我的答案：ABCD6Shipment is to be ______ during October.（2.0分）2.0 分A、effectedB、forcedC、madeD、taken正确答案： AC 我的答案：AC7My name is Lucy Smith. And I’m____ Sales Department of Rainbow Company.（2.0分）2.0 分A、in charge ofB、major inC、responsible forD、master正确答案： AC 我的答案：ACWhat kind of element could be referred when we invite our guests to the conference?（2.0分）2.0 分A、HostB、Time & LocationC、Theme and PurposeD、Attendees and Note speakers正确答案： ABCD 我的答案：ABCD9What is the ways of promoting exhibitions?（2.0分）1.0 分A、TelemarketingB、PosterC、Radio BroadcastingFace to face talk正确答案： ABCD 我的答案：ABC10What information should we offer when we reserve an air ticket?（2.0分）2.0 分A、Personal nameB、Leaving dateC、DestinationD、Seat number正确答案： ABC 我的答案：ABC答案解析：11What background information could we prepare for presentation?（2.0分）2.0 分A、FounderB、Company CultureC、HistoryD、Potential Market正确答案： ABCD 我的答案：ABCD12What should be signed on the exchange form? （2.0分）2.0 分A、nameB、addressC、the amount of moneyD、nothing正确答案： ABC 我的答案：ABCWhat are those factors that may influence the final price of a product in the pricing negotiation?（2.0分）2.0 分A、Unit price.B、Quantity.C、Ways of payment.D、Discount.正确答案： ABCD 我的答案：ABCD14Which of the following is a foreign currency?（2.0分）2.0 分A、JPYB、USDC、EURCNY正确答案： ABC 我的答案：ABC15What should be included on the meeting agenda？（2.0分）2.0 分A、NameB、LocationC、TimeD、Topics正确答案： ABCD 我的答案：ABCD三、判断题（题数：30，共 30.0 分）1We should show our ID card when we are checking in at the departure lounge.（1.0分）1.0 分正确答案：×我的答案：×答案解析：2You should bring forward the appointment as soon as possible.（1.0分）1.0 分正确答案：×我的答案：×3Immigration officer will not check whether your passport and the visa are valid.（1.0分）1.0 分正确答案：×我的答案：×4It is not so necessary to exchange your name card with your customer when meeting him at the airport.（1.0分）1.0 分正确答案：×我的答案：×5At the formal dinner, you’d better not do anything until the host does it first.（1.0分）1.0 分正确答案：√我的答案：√6About two hours prior to takeoff, the gate attendant will announce the boarding time.（1.0分）1.0 分正确答案：×我的答案：×7It doesn’t matter to make jokes regarding aircraft hijacking or bombing.（1.0分）1.0 分正确答案：×我的答案：×8When receiving others’ business card, always look at it and acknowledge it.（1.0分）1.0 分正确答案：√我的答案：√9If you’d like to have a rest after the meal, you can press the button on your armrest and lean back at the same time.（1.0分）1.0 分正确答案：√我的答案：√10Most hallways are long.（1.0分）1.0 分正确答案：×我的答案：×11Which carousel is for the luggage from Shanghai? : 哪个行李传送带是负责运送来自上海的行李的？（1.0分）1.0 分正确答案：√我的答案：√12In China, it is polite to open gifts as soon as they are given to express appreciation.（1.0分）1.0 分正确答案：×我的答案：×13Is it in traveler's cheque？：能换旅行支票吗（1.0分）1.0 分正确答案：√我的答案：√14First class always boards the plane first.（1.0分）0.0 分正确答案：√我的答案：×15市场占有率 market share（1.0分）1.0 分正确答案：√我的答案：√16An offer is something given during the negotiation.（1.0分）0.0 分正确答案：×我的答案：√17You must not drink any alcohol on a plane according to the regulations . （1.0分）0.0 分正确答案：×我的答案：√18Battery and mobile pack charger are allowed in the checked luggage.（1.0分）0.0 分正确答案：×我的答案：√19The bedrock price is the lowest possible price you can get out of a negotiation.（1.0分）1.0 分正确答案：√我的答案：√20You should call the person you are scheduled earlier whenever possible.（1.0分）0.0 分正确答案：√我的答案：×21There are several ways for booking a hotel, such as online booking, telephone booking, etc..（1.0分）1.0 分正确答案：√我的答案：√22Place your napkin on the lap as soon as you are seated when you are having the western dinner.（1.0分）1.0 分正确答案：√我的答案：√答案解析：23The Chinese prefer to entertain in their homes rather than in the public places, especially when entertaining foreigners.（1.0分）1.0 分正确答案：×我的答案：×24You can talk with food in your mouth at the dinner.（1.0分）1.0 分正确答案：×我的答案：×答案解析：25Nothing should be crossed when you serve the customer at an exhibition （1.0分）0.0 分正确答案：√我的答案：×26The cellphone and laptop should be put in the basket for check.（1.0分）1.0 分正确答案：√我的答案：√27On the western dinner table, the bread and butter plate is on the center. （1.0分）1.0 分正确答案：×我的答案：×答案解析：28Providing the registration number can save our time for pulling up the information.（1.0分）1.0 分正确答案：√我的答案：√29You should introduce the old to the young.（1.0分）0.0 分正确答案：×我的答案：√30成品 Real prodcution（1.0分）1.0 分正确答案：×我的答案：×。
商务英语口语答案
商务英语口语试题及答案1．Discuss these statements. Do you agree with them? Give your reasons.✓‗Small is beautiful‘ is a better strategy in business than ‗big is best‘✓Big companies should aim to gain market share rather than make profits.✓Companies should focus on what they do best rather than diversify.1)It is really hard to say whether a small or a big company is better in business. first of all, a company should have a clear understanding of its target. Just as Napoléon said ―Every French soldier carries a marshal's baton in his knapsack”.That is to say a person should be aggressive and ambitious if he or she wants to be someone, so as to a company. A company should make a long-term goal based on its own speed of development and move toward its goal step by step without hasty. How can a company expand successfully if it cannot handle all the stuffs when it is small. Secondly, small and big companies have different advantages. For example, a small company is eas ier for the manager to control. The senior manager knows the whole organization well and colleagues get along well with each other which will create a sound atmosphere for employees. On the other hand, a big company can gain effect of scale which makes their products cheaper compared with its competitors. Also big company enjoys reputation all over the world. Let us not forget that here are also several exceptions. For example, some high-technology companies such as Apple. They sell their ideas and creation rather than the mass produced goods. So achieving market profit is acceptable for the customers.2)As to the second statement, I agree with it. Compared with small companies, large ones have strong production capacity and are more efficient. Also, as I just say they achieve the effect of scale. So they should pay more attention to gain market share to sale their products.3)I mostly agree with the last statement because of the following reasons. First of all,a company should always focus on what they do best. Because what the companies specialized in is their core competitive power. Customers will choose coco-cola when they are thirsty and Mcdonald's when they do not have enough time to cook a meal. Second, a company should never forget to make some improvements to their core products. Through research and survey, a company can better meet their customers need and maintain strengthen in the best products. Third, a company can extend its product line after keeping the above suggestions in mind. After all, customers never satisfied with the current products. They have different tastes and different demand. No matter what a company do, never forget to better meet the customer‘s need.2.Y ou have a shortlist of people for the post of Sales Manager. One of the female candidates is clearly the best qualified person for the job. However, you know that some of your best customers would prefer a man. If you appoint a woman you will probably lose some sales. What should you do? Why?In my opinion, I prefer to choose the lady because of the following reasons.First of all, I strongly against sexual discrimination in business world. I believe male and female have no difference concerning their abilities and have equal right to work, to get promotion and to lead a company. Instead, I think female is sometimes more suitableto be a leader. A female is more patient and easy-going. She can communicate with various people in all levels and solve complex problems between employees. Second, the female candidate is clearly the best qualified person for the job. I think my decision should bring the most benefit to my company. So as to the common good of the whole company I insist to choose the best candidate. Last but not the least, I believe the lady can handle relationships with our main customers well. I think the customers are not very familiar with the new female Sales Manager at the beginning. We can guarantee our main customers that they will still have the special privilege like before. For example the preferential price, the sole agency right and presell order. And after doing business with each other for some time, our main customers will gradually find that female manager is as good as male. And our sales is not likely to lose.3.What do you think globalization means? What global companies can you think of? What industries are they in? Do global companies do more harm than good?1) I refer to the dictionary and globalization means the idea that the world is developing a single economy and culture as a result of improved technology and communications and the influence of very large multinational companies. In my view, I think companies set up affiliated group and branches in foreign countries. The world is becoming smaller and smaller. It is easier for companies to communicate with each other, to exchange technology, capital, and personal resources and to trade with each other. Companies now have more access to get to know customers from different backgrounds and cultures.2)When talking about global companies, it is easy to think of IBM,GE(General Electric Co. ),Apple ,city group, Coca-cola, wal-mart ,P&G , Mcdonald's and so on. These companies are in different industries, such as electrical industry, high and new technology industry, fast food industry, banking, customer goods industry and so on. 3) It is difficult to say absolutely global companies do more harm or do more good. It is obviously that global companies give us much cheaper and higher quality products which make us enjoy a more comfortable life. Also global companies introduced more advanced technology and management skills. But on the other hand, with the strong competition, some national companies are eliminating and our national culture is also disappearing with the step of globalization.4.Which of the following statements do you agree with? Why?✓People remember advertisements not products.✓Advertising raises prices.✓Advertising has a bad influence on children.1)As to the first statement. I think sometimes people remember advertisements but not the product. If an advertisement is too attractive , people who watch it may pay more attention to the advertisement rather than the product itself. Nowadays, there are many ads that only focus on their wonderful idea or tedious backgrounds so that no one knows what the ad want to say. But a good ad should express the main idea clearly and introduce the company‘s products briefly to their customers. Only in this way people can have a clear understanding about the products and the company.2) Secondly, I agree that advertising will arise the price of product to some extent. Advertising is a main method for companies to promote their products and it is necessary. As we all know, advertising is very expensive no matter using which mediasuch as TV, magazine, billboard and so on. Companies which investigate a lot of money in ads may increase the final price of the products and customers have to pay for these costs eventually. But if we look in to the problem a step further, advertising reduce the seeking cost of customers, customers can easily find out what they want to buy and avoid buying a wrong product, so it is difficult to say advertising raises prices absolutely.3) I think there may be some bad influence on children. Children are too young to tell right from wrong, so the information showed in the ads can sometimes mislead kids. For example, if the ads involve some violent scene, young children may simply do the mimic things and even commit crime. A child may also try to smoke and drink when seeing a cigarette and alcohol ads which will do harm to his or her health.5.What is your opinion of the following strange inventions:✓The self-extinguishing cigarette has a container of water buried near the filter tip.✓ A collapsible coffin which can be carried on the bus.1)As to the product itself I think it is really brilliant and beneficial. People who smoke sometimes forget to extinguish their cigarette which will result in a fire or some other dangerous consequences. With this self-extinguishing cigarette people do not need to worry about the potential risk of causing danger. But I am a little worried about the practical value of the invention. If the product is feasible enough why there are still no such a kind of cigarette in the market. I am afraid the cost of it is too high and no one want to pay for the premium price.2)Let us move to the second invention. I think this invention is revolutionary but impractical. First of all, this collapsible coffin in deed provides us a lot of convenient. In the past, we have to carry the traditional clumsy coffin using some specially designed cars. But if the invention is putting into practice, we can carry it using any public transportation such as bus, subway and taxi without disturbing others. In this way we will save a lot of time and energy. But let us not forget that coffin is such a special product that we cannot treat it as common goods. A coffin shows respect to the dead person. In our society we should respect our full respect and love to the death. So that is way I say a collapsible coffin is impractical.6.Discuss these questions.1) Is free trade always a good thing? 2) Do you think it leads to creation of jobs, or to unemployment? 3) Should certain industries be protected? If so, which?I think it is really hard to say whether free trade is good or bad. It depends on which industry we are referring to. I have to say free trade bring us a lot of benefit. The exporters in my country can sent their products overseas more easily without the trade barriers and trade embargo. At the same time, our customers can easily get access to various products and services from different country likely with a relatively low price. Let us take Chinese textile industry as an example. Since the cost of raw material and human labor are really low, we get a competitive advantage in the industry. And free trade may boost textile industry and lead to creation of jobs. But I have to say free trade is not always a good thing. If we take the new-start industry and infant industry into consideration, free trade may bring too much competition to them and it is hard for these industries to grow strong. Therefore, unemployment rate will rise.I think here are some industries we have to pay more attention to. Government has to interfere into the infant industry such as automobile manufacture industry and high-tech industry to prevent them from facing too much competition. Tariffs, quotas and subsidise are necessary. On the other hand, some economic lifeline industry should also be protected such as energy industry and military industry. The energy industry is the economy base of our society and military industry is related to national safety, therefore protection to these industries mean a lot.7.What is dress code? How important is personal appearance at work? For example? Think about formal clothing, uniforms, men with earrings and tattoos, etc.Dress code I think is how you dress in certain place. Personal appearance at work is really important. For example, a bus driver should wear comfortable clothes which help him to move freely. A student should wear school uniform which will makes them pay more attention on study. Business people should mind their appearance more carefully and wear a suit and a dress at work. I am not saying a dustman cannot wear as neatly and tidy as a white-collar worker. Everyone has the right to choose their own dress code, what they wear and how they look like. But I think the dress code should match with people‘s status and their working conditions. A manager in an appropriate suit can leave a good and professional impression on his partners and enhance the business. A company can gain reputation due to its employee‘s smart and spirited appearance. However, people may lose their trust and doubt the policeman‘s ability when facing a policeman dressed in casual clothes. In addition, how are you dare to see your dentist if he wearing earrings and tattoos. All in all, I have to say a person‘s appearance is always very important and we should mind our dresses especially at work.8.Are you influenced by brands when you choose products or services? (Why or why not?) Would you consider buying a new brand of product newly introduced to the market? (Why or why not?) What do you think a company should do to create brand awareness for a new brand?I think in most times I am influenced by brands when choosing products or services.A famous and prominent brand may lead customers to believe the products enjoy superior quality and good reputation. For example, when I want to buy a durable commodity such as an air-conditioner, I would choose a brand maybe Gree. I can rest assure that the quality is reliable and even something wrong happens I can refer to the after service for help. Usually a company with a big brand is more likely to satisfy customers than non-brand companies. I do not have to spend a lot of time to get to know a non-brand product or exchange the unsatisfied commodity after purchasing. But, if we are talking about the daily consuming commodities, I think I am more sensitive to price. Since the quality is not so important as durable products. My decision may be influenced by some promotion and favorable price.As to the second question whether I will buy a brand new product, my answer is yes.I love to try new things and gain fresh feelings, and that‘s why I always choose different brand. How can you know which one is the most suitable to you if you only stick to one choice? We should continue attempting to new products and only in this way can we develop our economy. That is because New –start company will be encouraged by the booming sales or useful feedbacks from customers and improve their products and services to better meet the customer‘s need.For a company who want to create brand awareness, I have some suggestions. Firstly, the company should set up a clear goal of their products. As Coca-cola did, they aimed at ―put a cold bottle of coca-cola within arm‘s reach of every thirsty person in the world‖. Creating the image of their products, extending the distribution channel and fixing on their target market are very important. Secondly, the company should take measures to set up awareness in customer‘s mind. Advertising on various media may be a good method. Thirdly, customers are able to get access to the new products. Companies can provide some free samples to attract customers and ask for their suggestion about the new brand.9.(1)Which of these situations would you find the most stressful? Moving house; Moving to another country; Losing your job; A personality clash with your boss; Being the victim of a robbery. (2)What has been the most significant change in your life?（主观，自己写）(1)If I experience the listed situation, I will consider moving to another country most stressful, the reasons are as follow.First of all, I am afraid I may not adapt to the totally different environment. I have to practice the foreign language time and time again to better communicate with local people. What‘s more I may come across some culture conflict or even racial discrimination which is more difficult to conquer. For example, American people are independent and sometimes aggressive, they have their own thought and I am afraid I cannot make friends with them. The living style and cuisine there are also very hard to adapt. I can never imagine the feeling of having hamburgers and French fries every day. Second, I do not know how to overcome homesick. Since I am too far away from my family and may not be able to come back home very often, I will miss my family members and friends very much.Last but not least, I have more stress on my study or work in a foreign country than in my own country. Let us take America into consideration, as we all know the universities there are really stressful and strict. I have to change my study method to adapt to the fast speed study. If I work in a foreign country, I have to get a fully understanding of people, learn how to get along well with each other. It is really a great challenge for me.(2)I think going to a university is the most significant change in my life.First of all, it changed my mind and made me become more open-minded.Because of entering a university, I have a chance to get in touch with a big city, to experience the modern and convenient living style and to enrich myself with various information and knowledge. I always believe that the more a person experienced the more he gain, that is why I leave my hometown and choose to go to a strange city to study.Secondly, I improve my ability when studying in university. I learn how to express myself clearly by doing presentations. I know how to work with others by doing group assignments. I gradually understand how to be a leader by working in student union. I learn a lot in my university life.Last, I want to say I gain friendship in university. I make several friends and we share the same interests. I think friendship in university is a great treasure and I will cherish it with the rest of my life.10.Why is cultural awareness important for business people? Give examples. Do you think cultures are becoming more alike? Is this a good or bad thing? For example, thinkabout : a. improved communications; b. global business; c. cheap foreign travel; d. trading groups (EU, ASEAN, etc.)I think culture awareness is very important for business people.First of all, Culture awareness can help people to get a global vision, which is a kind of asset in today‘s society. And also this awareness can help people to avoid misunderstanding and improve cooperation. Business between different companies can move smoothly when each side has a clear understanding of the existed different cultures, customs and manners. Here are a lot of examples, when you trade with a Japanese company, they believe trading on personal contact is more important than trading on price. So you may not get a big order by simply reducing your price, physical presence means a lot to Japanese people. Another example is that our Chinese people do not like such close touch as kissing when meeting each other. So a foreign company should mind their behavior when doing business with us.I really agree that the cultures are becoming more and more alike. And I maintain that the advantages of this trend overweight the disadvantages. Let‘s first have a look at the advantages. With an alike culture, people can easily communicate with each other. Everybody knows exactly what others mean and can give a quick reply which will makes the trade more efficient. I think if two suppliers have the same quality of products and offer at same price, as a buyer, I would more likely to buy goods from a country that shares the same culture with mine. So the trading groups established, such as EU and ASEAN. In this way, culture similarity may enhance global business and we can get better and cheaper products from all over the world. I have to point out that the disadvantages of alike culture are also very obvious. Pursuing too much to foreign cultures will eventually result in losing our own culture which is really a pity. For example, couples in China are more interested in celebrating the valentine's day which is a festival initiated in American. Chinese companies focus on how to sell their products and services such as chocolates and roses on that day in order to satisfy the customers. But they forget that we have our own valentine's day—―qixi‖. What‘s worse we do not have any remarkable presences or methods to celebrate our own festival. I have to say. Companies should pay more attention on our own culture instead of chasing others.11.What are most people‘s main personal assets? How can a sole trader get the capitalto set up a business? If a private limited company goes bankrupt, do the shareholders lose their personal assets? Why?I refer to the dictionary that personal asset is something of value which belongs to someone. For example a home, but personal assets can take a wide number of forms. Such as cars, collections of art, checking, savings, retirement accounts and so on. The value of personal assets is often taken into account when people apply for loans or other forms of financial assistance, and when the net worth of an individual is calculated. Many people are surprised by the total value of their personal assets when they are added up. As to the question how can a sole trader get capital to set up a business. Here are several solutions, at one hand one can borrow money from his or her friends and relatives. At the other hand he can use his personal assets as collateral to borrow money from banks or other financial institutions. Last he can also ask for a long-dated contract to sell the products first and pay back the money later.According to the commercial law, if a private limited company goes bankrupt the shareholders won‘t lose their personal assets. The shareholders only have to use their registered assets to reimburse the company‘s debts and they do not need to complement all the loss with their personal assets.12.How often do you travel by air, rail, underground, road and sea? What do you enjoyabout traveling? What don‘t you enjoy? Tell a story of your travelling expericence.(主观题，需要自己写)To tell the truth I have never traveled by sea. I think travel by sea takes a lot of time and may lead to seasickness. If I take a short trip in a city, I often take a subway and a bus. A subway is really fast and convenient in big cities, I do not have to wait for too long and there is no traffic jam at all. When I go back to my hometown and take a long trip, I usually take a train or plane. A train is the best choice for me when go to another city, because compared with airplane, train will not be influenced by bad weather or limited room. What‘s more, the price is acceptable to most of our students.I enjoy my journey very much. I will never feel boring when taking a trip. I can enjoy the beautiful scenery outside the window, talk to different people with different backgrounds, or simply listen to some music or watch a movie to have a temporary escape from the stressful reality. I love to try new things and gain various experience. Every trip to a brand new place makes me feel excited.13.What‘s important when choosing offices to rent? Make a minipresentation from the following three aspects. 1) Location 2) Facilities 3) CostWhen it comes to choosing office to rent, I think the following three aspects are inevitable to consider.First of all, the location of a company plays a very important role, because location will have an influence not only on the company itself but also on the company‘s business partners. As to the company itself, the offices should be convenient to most of the staffs to go to work. The office had better located near most employees department. Taking a crowded bus and traveling through half of a city to go to work I believe are stressful and disgusting experience for anyone. As to the business partners, the manager must make sure their offices is easy for raw material supply and transportation of their products. Let me use some examples. When we are talking about a high-tech company, we should rent a office in a development area or science park in order to gain the latest information about the industry. When we are facing a chemistry factory, the office should be set up away from urban. Avoiding pollutant is the main consideration. If a international trade company is renting an office, I would recommend it to located in the centre of a city which is near a harbor.Secondly, let‘s move to the second aspect—facilities. The business can operate efficiently and successfully only if we provide enough equipments and facilities to our staffs. I believe a comfortable and convenient working environment make everybody full of energy. The office should have some basic facilities such as computers, fax, air conditioner and meeting rooms. Also, it is better to have some entertainment room, gym or swimming pools around the working place so that our employees can have a relief after one day‘s hard work.Last, let me talk about the cost. I think cost is a very important factor when choosing offices. I will think twice about my choice if the cost of the office is too high. The rentfee should be reasonable. The cost should match the environment and facility which the office can provide.14.Do you think that the advertising practices described below are acceptable? Why or why not?✓Using children in advertisements✓Using film stars in advertisements✓Promoting alcohol on TV✓Comparing your products to your competitors‘ productsIn my opinion I think the last two are not acceptable and the first one depends and I will explain my view one by one.I think it depends whether using children in ads is acceptable. I think it is better not to use a child in advertisements if not necessary. Acting an advertisement may have a bad influence in the mind of the litter kids. They are too young to tell right from wrong. They will get a lot of money if they filming a commercial or shooting an ad. If no one tells them how to use the money correctly or how to treat money, they may believe money can do anything and build a wrong concept of money. What‘s more, an ad with a kid may have a deep impression on other children who are watching the ads. They may simply doing the mimic things or ask their parents to buy the same prod ucts for them which I think is unfair to other competitors. However, if the ad is about some baby products such as nappy and milk powder, using babies is acceptable.As to the second statement, I believe using film stars in ads is acceptable. A famous film star may have more influence and force to the customers and a good film star can bring benefit to the company as well. Customers are willing to buy products which are promoted by a person they love and admire. For example, the image of a beautiful, lovely and fair skin young film star can strongly prove the effect of the cosmetic the company produced.Let us move to the next statement. I think products, such as alcohol and cigarette, which are harmful to people‘s healthy should never be advertised in public.As to the last situation. I do not think comparing my products to my competitor‘s is acceptable, because this practice violate the business ethic and may lead to unfair competition. This method may lead to a lose-lose situation, because both company involved may leave a bad impression on customers. Both company are in the risk of losing customers and losing rep utation.。
《商务英语口语与实训》章节测试答案
《商务英语口语与实训》章节测试答案reservation （机票预订）1、【单选题】What class of ticket would you like，______ class or business class 那你需要定什么舱位的机票（经济舱还是商务舱）？A、economyB、economicC、economicalD、economics答案：A2、【多选题】以下术语中英翻译中正确的是？A、One-way ticket 单程机票B、Single ticket 单人机票C、Round-trip ticket 返程机票D、Return ticket 回程机票答案：ACD3、【多选题】What information should we offer when we reserve an air ticket？A、Personal nameB、Leaving dateC、DestinationD、Seat number答案：ABC4、【多选题】Lee is going to reserve an air ticket to Paris. But he is not sure about the return date. So what kind of ticket would you suggest him to book？A、Return ticketB、One-way ticketC、Open ticketD、Round-trip ticket答案：BC5、【多选题】“请问您想什么时候出发呢”以下英文表达正确的是？A、When would you like to leave？B、When will you depart？C、What time would you like to take the plane？D、When do you plan to go？答案：ABCD6、【多选题】How could we pay the ticket fare？A、By L/C.B、By cash.C、By credit card.D、Pay online.答案：BCD7、【多选题】“如果您现在预订，可以享受八折优惠。
商务英语口语试题及答案
商务英语口语试题及答案一、听力理解（共20分）1. 根据所听对话，选择正确的答案。
A. 会议将在下午2点开始。
B. 会议被推迟到明天。
C. 会议将在上午11点开始。
听录音：[录音内容]答案：A2. 根据所听对话，选择正确的答案。
A. 客户对产品不满意。
B. 客户要求退货。
C. 客户要求换货。
听录音：[录音内容]答案：B二、口语表达（共30分）1. 请用英语描述一次商务会议的流程。
参考答案：In a typical business meeting, there is an agenda that outlines the topics to be discussed. The meeting starts with a greeting, followed by an introduction of attendees. Then, the chairperson leads the discussion according to the agenda. After each topic is discussed, a conclusion or decision is made. The meeting concludes with asummary of the decisions and next steps.2. 请用英语表达你对远程工作的看法。
参考答案：Remote work offers flexibility and can increase productivity for some employees. However, it may also lead to communication challenges and a lack of team cohesion. Companies need to establish clear guidelines and use technology to facilitate effective communication.三、情景对话（共30分）1. 假设你是一家公司的销售人员，客户询问产品价格，请你用英语回答。
商务英语口语考试题目和答案
商务英语口语考试题目和答案第一篇：商务英语口语考试题目和答案第五个What are the positive and negative qualities of leaders? Every leader has positive and negative qualities.This is because few leaders are absolutely terrible and no leaders are absolutely perfect.Leaders tell people what to do and how to act.This means that leaders need to have good character,such asstanding behind your rules and regulations;understanding your staff ,and the ability to look at information and quickly make a clear decision.But there are also negative qualities, such as ignoring your employees, do not listen to others, hesitant.第四个What is us business protocol? The most important business protocol is timing.you must arrive at business meetings on time.Only a 15-minutes delay because of traffic problem is allowed.And the next is greetings and polite conversation, including shaking hands, introductions.And you don’t have to exchange business cards unless there is a reason to get in contact l ater.And you mustn’t smoke in many public spaces.The gift shouldn’t be given until the meeting is st but not least , you should write a short thank you note to your host and hostess.You don’t have to give a gift but flowers and wine are appreciated.第三个Whatare the bad qualities of an organization? There are still some bad qualities such as bureaucratic ,centralized, conservative , impersonal in an organization.They will make the organization dissolved.And we should try our best to avoid them.that is very important.第二个What are the advantages of globalization? Globalization hasseveral advantages on the economic, cultural, technological, social, and other aspects.We can buy goods and services with a lower price.And we can find moreemployment opportunities to work.We have the chance to understand other countrys culture, technology and sct.All in all,the globalization has many advantages for us.第一个Why do some people like or dislike brands? People like the brands because of its quality, its details and its guarantee on credit.If we have brands clothes or other things , we maybe have a good feeling and think we are better than others.The reasons why people don’t like brands maybe its higher price.And most of people cant afford to pay it.And some people think its wrong to compete buying brands and Ordinary brands can also meet the needs.So they don’t like the brands.第二篇：2012 商务英语口语考试话题商务英语口语考试准备话题1.Have you ever experienced a situation in which the customer care was very good? What do you think makes good customer care? Yes, I have ever experienced a situation in which the customer care was very good.And in my opinion a good customer care is to serve the people by heart and make every effort, that means he or she should be professional and friendly.Even when a situation is not easily resolved, a caring and motivated person can usually find a way to help.So a good customer care is not to say “sorry, i can't” with smiling.2.What is customer loyalty？Are you a loyal customer? Why or why not?Customer loyalty is that the customer frequently uses the same company or buys the same product.Yes,I am a particularly loyal customer to the ICBC(industrial and commercial Bank of China)first of all, because they are extremely convenient to use.Ican do all my banking over the phone and I can do this at any time of the day.I can find how much money there is in my account.I can pay all my bills.I also think the staff are very professional and very friendly.3.What kind of company can be called multinational? Please show one example of multinational and describe it briefly.Multinationals are companies which operate in a number of countries.And it often has a complicated structure.There is usually a parent or holding company.For example, the Mcdonald's.It is the world's largest hamburger restaurant company.And it has over 19000 restaurants in 100 countries.And the company logo is “We are committed to providing high quality food”.4.Have you ever used the Internet to shop? Compared with the traditional shopping, what are the advantages and disadvantages of Internet shopping? Yes, I have ever used the Internet to shop.advantagesϖConvenience: open for 24 hours ϖReduced number of traditional middlemen ϖReduced transaction costs ϖLower prices and greater variety for the consumer ϖ No sales tax paid ϖVery transparent market/ a big threat to the survival of traditional retailing outlets ϖSpeedup in the distribution of products, particularly digital goods(written, music, image, software)disadvantagesϖ Unable to be touched for quality or tried on for comfort ϖReduced social interaction(people still need and enjoy the social experience)ϖInsecurity of the payment process(credit card information/be divulged over the net/secure electronic payment systems/software developers, banks, and credit card companies)Yes, I have.Advantages: Shopping on the internet is convenient, and I don’t have to go out.I can compare a variety of things selling on line.Disadvantages: Consumer protection isdifficult to rengulate on the Internet, and the consumers may get cheated.And consumers can see the goods, but they can’t touch or try to use the googs.5.What is retailing? Can you list at least 3 types of retail outlet and say the characteristic of each respectively? Retailing is the provision of goods and services to the customer.For example, supermarket, hypermarket and specialist retailer.The supermarket is a large self-service shop selling food and drink and also small household items.The hypermarket is a very large supermarket often located on the edge of a town or city.The specialist retailer is a shop which only sells one type of product, usually of high quality.6.What are the four ways in which advertising can work? If you are given “Dyson vacuum cleaner”, how to introduce it to your target customers? Advertise can inform or persuade or remind or motivate.Obviously the type of ad depend on the products.So take the “Dyson vacuum” for example, The silver-grey body, like machined aluminium, resembles a piece of aircraft technology.Yellow is used to highlight the important parts and give it a sense of fun.And most important, it is now the Britain's best-selling vacuum cleaner.Just have a try, you will feel surprised.7.What are the workplace cultures in Britain and Spain? What do you think is the workplace culture in our country and why do you think so? It is said that the British live to work and the Spanish work to live.It means that the Spanish work in order to enjoy their lives far more than the British do.I think in our country the workplace culture depends on the individual.Some people pursue a busy life and work all day, and they think it is their life.While others prefer to live a comfortable life and they just work in the work hour, and they just believe that work is a way to make a living, people should enjoy life.8.Many everydaybrands used by people can have varying prices throughout the world.What do you think are the possible factors which can influence price? T ake a factor as example, and say why it can influence price.In my opinion, some of the variations in price are due to the differences in exchange rates, some are due to the differences in local raw materials and production or shipping costs, and some are due to variation in taxes.And for some brands it may be that multinational companies are charging what they think the market will bear.Also it may be because the salaries are different.For example, if the salaries are low and then people won't be able to the expensive things.So the price should be low.9.What is unique selling point? If your company wants to launch a new product “Lucky Cola”, what do you think can be the unique selling point(s)?Unique selling points differentiates your product or service from those of your rivals;It is the one thing that singles you out from the competition.It may present a point of view, a promise or a deal that no one else makes;or it may be a benefit applying to just your business, product or service.Take the Lucky Cola for example, I think it can be the “lucky”, if you drink the Lucky cola, you will be lucky.Th is is the unique selling points of “Lucky cola”.10.What would you like to do after you finish your studies? What are you doing now for the preparation of your future plan?I want to work as an electrical engineer in the GE after i finish my studies.In order to get the registered electrical engineer certificate someday, I am now studying very hard for the knowledge preparation and I also attend training course to make thorough preparations.And i try to attend a lot of activities in order to be mature and improve interpersonal skills.第三篇：2012商务英语口语考试话题商务英语口语考试话题1.Have you ever experienced a situation in which the customer care was very good? What do you think makes good customer care? Customer care involves putting systems in place to maximize your customers’ satisfaction with your business.It should be a prime consideration for every business-your sales and profitability depends on keeping your customers happy.Being quick , friendly, helpful, courteous, knowledgeable, considerate and professional ca n make good customer care.I’ve experienced many situations in which the customer care was very good.What most impressed me is going to buy my notebook last year.When they know that I want to buy a notebook, they introduce their product friendly.Although I asked them many questions, they were very patient all the time.At last I decided to buy their product, they gave me many presents.So I think their customer care was very good.2.What is customer loyalty？Are you a loyal customer? Why or why not? The customer frequently uses the same company or buys the same product.Yes, I’m a loyal customer.For example, most of my cloth is from the same company.And I always go to the same restaurant.There is no doubt in my mind that the quality in the product is what has kept me as a loyal customer.And their customer care is also very important.If their quality of the product and the customer care are good, I usually become their loyal customer.3.What kind of company can be called multinational? Please show one example of multinational and describe it briefly.A company or corporation operating in more than two countries.I know a multinational company which all the people know.It is the Apple company.Apple designs and creates iPod and iTunes, Mac laptop and desktop computers, the OS X operating system, and therevolutionary iPhone and iPad.The founder of Apple company Steve Jobs has became the idol of many Chinese.They work many days to buy a Iphone.So the Apple is very popular.4.Have you ever used the Internet to shop? Compared with the traditional shopping, what are the advantages and disadvantages of Internet shopping? Yes, I often use the Internet to shop.1.Can save some money 2.Can have more choices3.Needn’t spend time parking4.Needn’t carry goods back home personally5.Can do shopping at any time1.Can’t see, touch, smell the goods.2.Can’t get goods immediately.3.Difficult to have the same consumer protection as buying goods from solid shops.4.Personal information may be disclosed.5.May be given the wrong goods or the fake commodities5.What is retailing? Can you list at least 3 types of retail outlet and say the characteristic of each respectively? The final step in the whole distribution channel;no middlemen between buyers and retailers.1.Supermarketa large self-service shop selling food and drink and also small household items 2.hypermarket a very large supermarket often located on the edge of a town or city 3.shopping centre/mall A covered area with shops, supermarkets and restaurants 4.department store a large shop with many departments or sections---each department sells a different type of goods5.specialist retailerA shop which only sells one type of product, usually of high quality 6.chain storeone of a group of shops owned by the same company6.What are the four ways in which advertising can work? Ifyou are given “Dyson vacuum cleaner”, how to introduce it to your target customers? Advertising can inform or persuade or remind or motivate;Dyson vacuum cleaner uses grey and yellow.The silver-grey body, like machined aluminium, resembles a piece of aircraft technology.Yellow is used to highlight the important parts and give it a sense of fun.And the inventor of the cleaner won the European Desigh Prize.The cleaner does not use bags to collect dust.7.What are the workplace cultures in Britain and Spain? What do you think is the workplace culture in our country and why do you think so? The British live to work and the Spanish work to live.“Live to work” obviously implies that one works happily each day and they regard their work as a pleasure.While “work to live” implies something more heavy.I think in our country people work to live.They regard work as a way of making a living.The purpose for which they work is to kill time or to make enough money to support themselves and their families.They often consider work as what they have to do.So they can’t pick up pleasure and enjoyment from their work.Such people, once they can afford to support themselves and their families, perhaps quit their work.8.Many everyday brands used by people can have varying prices throughout the world.What do you think are the possible factors which can influence price? Take a factor as example, and say why it can influence price.Exchange Rate / Taxes / Labor cost / Raw material cost / Shipping cost / Demand and Supply Purchasing Power , etc.Availability of raw materials can greatly influence the prices.For example, water in our country is too much, so the price of water in our country is very low.But in some African countries, water is very poor.So the price of water is as high as the price of oil in our country.9.What is unique sellingpoint? If your company wants to launch a new product “Lucky Cola”, what do you think can be the unique selling point(s)?It differentiates your product or service from those of your rivals;It is the one thing that singles you out from the competition.It may present a point of view, a promise or a deal that no one else makes;or it may be a benefit applying to just your business, product or service.Like Pepsi-Cola and Coca-Cola, Lucky Cola will become the third biggest cola company in the world.The “lucky” in lucky cola can imply that the lucky cola can give you good luck.It is very kind for people to hear the name.So this can be regarded as a big unique selling point.10.What would you like to do after you finish your studies? What are you doing now for the preparation of your future plan? Go abroad, study further, go to work.I plan to go to look for a job after I finish my studies.What I do now is paying attention to my studies.I think if I have a good grades, I will get a better job.And then I usually surf on the Internet to look for the information about my第四篇：商务英语口语考试答案商务英语口语期末考试答案Ⅰ.选择方框内单词并用其适当的形式填空。
商务英语沟通：部分练习参考答案
Key to the Exercises 部分参考答案Useful Words and Expressionswaiting hall 候机大厅diplomatic passport 外交护照luggage/baggage claim 行李提取处foreign expert 外国专家hostel 招待所reception banquet 招待宴会schedule/itinerary 日程安排buffet reception 冷餐会arrival time 到达时间departure/ take-off time 起飞时间shuttle bus 班车long-awaited guest 盼望已久的客人carry-on baggage 随身携带的行李taxi stand/rank 出租车侯租处receptionist 接待员host 接待have an appointment 有预约accommodation 住宿give a farewell dinner 饯行entry visa 入境签证Translate the sentence patterns into Chinese.1. Allow me to introduce myself. I am…,the receptionist.请允许我自我介绍一下，我叫…，是接待员2. Y ou must be our long-expected guest, Professor Green from City University.你一定是我们期盼已久的客人，从城市大学来的格林教授吧？3.I’m so pleased to have met you.我很高兴见到您。
4.Thank you for coming all the way to our company.感谢各位远道而来莅临本公司。
5.How was your journey?您旅途过得怎么样？6.I hope you will enjoy your stay here.希望你们在这里过得愉快。
《商务英语口语与实训》章节测试答案
《商务英语口语与实训》章节测试答案1.1Ticket reservation （机票预订）1、【单选题】What class of ticket would you like，______ class or business class? 那你需要定什么舱位的机票（经济舱还是商务舱）？A、economyB、economicC、economicalD、economics答案：A2、【多选题】以下术语中英翻译中正确的是？A、One-way ticket 单程机票B、Single ticket 单人机票C、Round-trip ticket 返程机票D、Return ticket 回程机票答案：ACD3、【多选题】What information should we offer when we reserve an air ticket?A、Personal nameB、Leaving dateC、DestinationD、Seat number答案：ABC4、【多选题】Lee is going to reserve an air ticket to Paris. But he is not sure about the return date. So what kind of ticket would you suggest him to book?A、Return ticketB、One-way ticketC、Open ticketD、Round-trip ticket答案：BC5、【多选题】“请问您想什么时候出发呢？”以下英文表达正确的是？A、When would you like to leave?B、When will you depart?C、What time would you like to take the plane?D、When do you plan to go?答案：ABCD6、【多选题】How could we pay the ticket fare?A、By L/C.B、By cash.C、By credit card.D、Pay online.答案：BCD7、【多选题】“如果您现在预订，可以享受八折优惠。
商务英语实训习题答案.docx
答案Project 1 English of Social IntercourseTask 1 Business IntroductionPart 4 Topic: I T 2.T 3.F 4.F 5.FTask 2 Business CallsPart 4 Topic: I F 2.T 3.F 4.F 5.TProject2 Business EntertainmentTask 1 Business Appointment & BanquetPart 4 Topic:Business Appointment & Banquet1.Business appointment is an engagement to meet at a particular place and time for a particularbusiness purpose・ And business banquet is formal meal for business purpose.2.Because it is one of the best ways to demonstrate one's knowledge and appreciation of Chineseculture to current or future business associates.3.The host should ensure the evening is enjoyable and successful for everyone and should belooked to for guidance on where to sit, when to toast and even what to eat.4.Being seated to the left of an individual is a higher honor than being seated to the right.5.Yes it is. Because it means youTe listening, and it also means you care・Business Appointment Success or Failurel.F 2.F 3.T 4.F 5.TTask2 Hotel AccommodationPart 4 Topic:Hotel Accommodation Arrangement of the Trade fair in Chengdu1.August 11th to 14th, 20092.Make out a good schedule according to the relevant data including the guests' idenlity, thequantity of the guests, gender, age, health condition, habits and customs as well as the necessities for work.3.204.Because they come to the fair to do business with China and to make business relationship withthe company in Chengdu.5.First tell the receivers that you are glad to help them and are sure to make good arrangementfor them・ Then write the name of hotel you have reserved and some information of the hotel, such as the map of how to get to the hotel, the standards of the hotel, the types and the number of the rooms your reserved, the fee, the check-in time and departure time and so on. At last, you'd better ask them if they have any questions about it or if they need more assistance.A Letter of Hotel Room Reservation1.From the August 11th to August 14lh2.11 rooms including 2 single rooms and 9 double rooms3.Breakfast and evening meal, and 2 single rooms and 9 double rooms for four nightscommencing 11th August・4.Ellen, Chen, Public Manager of Sichuan BSam Textile Co., Ltd5.The American delegation from A-may Textile Co., Ltd. will join the 2009 Autumn TextileTrade fair.Task 3 Visiting Trade Fair, Show Room and FactoryPart 4 Topic:How to Make Successful Reception When Clients Visiting Factoryl. F 2.F 3.T 4.T 5.FHow To Visit A Trade Show1 .planning 2.current suppliers3.an opportunity for you to ask technical and purchasing questions4.be exposed to four basic levels of non-personal supplier information5.Prior to exhibit, Non-personal in-exhibit and personal in-exhibitProject 3 Conference Organization and ArrangementTask 1 Conference Invitation Letter DesignPart 4 Topic:How to Design a Conference Invitation Letterl. F 2.T 3.F 4.T 5.FInvitation Letter to the ConferenceDear Sir or Madam,We sincerely invite you to attend the 2009 Autumn Trade Fair of our company held during August 1 l lh and 14lh August in Chengdu・ Il will be a great honor for us if you are coming・・ Detailed schedule is attached afterwards・ Please confirm your daily schedule and let us know.Many thanks and best wishesYour sincerely,MaryPublic manager of Sichuan BSam Textile Co., Ltd.How to Dress for a ConferenceSummaryKnowing how to dress for a conference is very important, because in business, appearance can make or break you. First, you'd better look through business magazines and notice the business style looks like・ Then check out what clothes you own and go shopping but stay on a budget. If you are female, please choose appropriate clothes・ While if you are male, please choose a suit. Finally you had better make sure the dress choices are matching or compliment each other.Task 2 Introduction of ConferencePart 4 Topic:How to Write a Conference Introduction1.F2.T3.T4.F5.FA Sample of Conference Introduction1・ It should include the conference topics, objectives, agenda and locality, the meeting outline, main content, characteristics and relevant projects under discussion as well as a list of persons attended the conference and the spokesman.2.Yes, it is. Because it will attract the participants to attend it, and let them know what lies aheadfor them and what they may get.3・ Its purpose is to let people know what the conference is about: to improve the communication of High and New Tech no logy and enhance the cooperation between inter national companies ・4.The conference objectives include: to apply the latest IT information from a broad range ofprofessional core functions, to serve as a forum to facilitate networking and cooperation among parties from around and to cite advances in the IT field.5.It includes: improving Electronic information technology, managing strategies in IT industry,communication skills in business, product promotion and sales, product research and develop and future regulation of IT industry.Stages of a business meetingl. F 2.F 3.F 4.T 5.FTask 3 Conference agendaPart 4 TopicHow to Structure a Conference AgendaComplete the following Student's file(P48)Task 4 Introducing Distinguished GuestsPart 4 TopicHow to Introduce a Guestl. F 2.T 3.T 4.F 5.FComplete the following Student's file(P52)Task 5 Conference ServicePart 4 TopicIntroduction of conference servicel.T 2.F 3.T 4.F 5.FProject 4 RecruitmentTask 1 Practicing Making ResumesPart 4 TopicHow a Company Fills a Job Vacancyl. F 2.F 3.T 4.T 5.FTask 2 InterviewPart 4 TopicHuman Resources Within Firmsl.T 2.F 3.F 4.F 5.FTask 3 Employee ContractsPart 4 TopicArbitrationl.T 2.T 3.T 4.F 5.TTask 4 Job Descriptions & TitlesPart 4 TopicMy Ideal Jobl. F 2.F 3.T 4.F 5.TTask 5 Job ResponsibilitiesPart 4 TopicA Grass-roots Legal Worker in a Company Whose Responsibilities Description of Workl.F 2.T 3.T 4.T 5.TProject 5 CompanyIntroductionTask 1 Describing the Organizational Structure of a CompanyPart 4 Topicl.T 2.T 3.T 4.F 5.FTask 2 Introducing the Functions of ProductsPart 4 TopicPSP Is Not Just For Teens1.It's for adults.2.Because PSP3000 is more than a gaming console・ It also ha the ability to stream video,access the internet, playback music and videos and store images・3.They buy PSP 3000 for their gaming and entertainment needs・4.PSP 3000 boasts features that you would need 2 or 3 other electronic devices to accomplish・5.Yes it is. Because it shows the basic functionalities of PSP3000 and also its strong points toattract the adults.Task 3 AdvertisementPart 4 Topic1.T2.F3.T4.F5.TTask 4 The Introduction of Technical Features of ProductsPart 4 Topic1 ・ Il is designed for the needs of Internet-savvy consumers.2.It has a large3.5" touch display and a full QWERTY keyboard, and an 'always open* windowto favorite social networking sites and Internet destinations.3.It introduces multiple sensors, memory, processing power and connection speeds.4.I like it very much, because it has attractive advantages that other cell phones don't have・5・ Nokia N97 will transform the way people connect to the Internet and to each other and the company hope it will well accepted by the market・Task 5 Presentation of a ProductPart 4 Topic1 ・ There are four points.1)When you make the presentation, you'd better look well organized.2)When you make the presentation, you'd better use natural gestures.3)When you make the presentation, yoiTd better u se eye contact.4)When you make the presentation, you^d better pay attention to your pronunciation andintonation.2・ The one who seems to know what he or she is doing.3・ No you don't need・4.It may make your words more forceful and help you know some response of your audience・5.Yes. Because inappropriate words can be false friends・Task 6 Expressions of Product PromotionPart 4 Topicl.T 2.F 3.T 4.T 5.FProject 6 International TradeTask 1 Establishing Business RelationsPart 4 Topic1.An importe匚2.To establish business relations.3・ The main content is about showing the wish to establish the business relationship with an exporte r.4.When you write this kind of letter, the following points should be included:1)Source of information;2)Self-introduction;3)Reference as to your firm's credit standing;4)Expectation.5.When you write a letter to reply the letter of establish business relations, the following pointsshould be included:1)Gratitude;2)Self-introduction and favourable response3)Showing interests4)Hope for quotation and replyTask 2 Credit InvestigationPart 4 TopicLetter for Credit Investigation1.The Chartered Bank2・ The writer wants the bank inform them some information of The Carters Trading Company's credit.3.They want the information as following: date of establishment and name of the president, lineof business, the net worth, the annual business volume, the credit rating and record ofpayment. And they want some opinion about the company from the bank・4.Yes, I think it's necessary.5.First, give background information about the customers situation you want to know.Second, request for information about the prospective customers credit standingThird, give an assurance the information will be treated confidential 参考信函：Credit InformationDear Sir,We have received a sudden bid from the American Trading Co.,Ltd,600 Mission Street, San Francisco,with which you are now doing business and the firm gives us your name as a reference・We shall appreciate it if you will inform us inform us of the following information about them.(1)How long have you been in business relations with the firm?(2)What credit limit have you placed on their account?(3)How promptly are terms met?(4)What amount is currently outstanding?Any information you may give us will be treated as strictly confidential and expenses concerned from this inquiry will be gladly paid by us upon receipt of your bill.We are awaiting your early reply.Very truly Yours,Report for Credit InvestigationDear sir,We are pleased to send you, in confidence, the credit information concerning TCL company in your letter of May 12,2011.The above company enjoys the fullest respect and unquestionable confidence in the business world. They are prompt and punctual in all their transactions, and we have no hesitation in giving them credit to an amount beyond the sum you mentioned. However, this is without obligation on our part.We hope this information may be of use to you.Yours sincerely,Task 3 Making Negotiation PlanPart 4 TopicDefining the Aims for Negotiations1.It means that the negotiators should know well their desired results according to their ownpractical conditions・2.To avoid manipulation by their counterparts.3・ There are three different aims to be decided: the best aim, the satisfactory aim and the acceptable aim.4.When you find you have no advantages in the world market, or you have met a skillfulnegotiator in the business activities, or you have to export or import some products, you have to face the reality 一- to accept the third aim.5.If the world market is beneficial to you, as a negotiator, you should seize every opportunity tofirmly obtain the best aim. When you find it difficult to get the best aim, as a negotiator, you had better make a good preparation to get the satisfactory aim. When you find you have no advantages in the world market, you have to accept the acceptable aim・Task 4 Skills of Concessions in Business Negotiation of PricePart 4 Topic1・ Two factors should be taken into consideration in pricing. One is the profitability of the transaction, and the other is market share of the products・2.The fluctuation of commodity price and exchange rates in international markets should betaken into consideration while calculating the costs.3・ Commission refers to the payment made to a broker for services rendered.4.Discount refers to the amount a price would be reduced.mission refers to the payment made to a broker for services rendered and Discount refersto the amount a price would be reduced・Task 5 Enquiry and ReplyPart 4 Topic1.Miss Ellen.2.She enquires about the illustrated catalogue and the latest price list together with any samples.3.They reply very friendly and politely and give all the information the counterpart want.4.Try to establish good business relationship and find certain commodity with high quality andgood price.5.About the enquiry letter:First, begin your letter with stating who you are and giving your status or position and tell how you found out about the individual or entity that you are writing to. Second, state what you are inquiring about clearly and what you would like the recipient of your letter to do. Make your inquiry as specific as possible. Third, you might want to briefly explain the purpose of your letter or what you hope to accomplish. Such an explanation may prompt the recipient of your letter to act more quickly. If appropriate, consider mentioning the letter recipient's qualifications for responding to your inquiry. Include the date by which you need the information, services, etc. that you are requesting, and indicate that you await the reader's response. At last you should thank the person for his/her time.About the reply to the enquiry letter:First, express your appreciation.Second, provide the information that the prospective client needs.Third, recommend other products.Forth, introduce yourself.Fifth, State your wish.Task 6 Offer, Counter-offer and AcceptancePart 4 Topic1・ They offer the counterpart 30 metric tons of polished rice at US$2,400 per metric ton and 20 metric tons of soybeans at US$2,800 per metric ton. And this offer is valid, subject to thereceipt of the counterpart reply before 10 June 2006・2.Because to accept the prices you quote would leave them with only a small profit on their salessince this is an area in which the principal demand is for articles in the medium price range・And Japanese quotation is 10% lower.3.The contents of counter-counter-offer letters often cover the following points:(1)Express thanks for the offer or the counter-offer;(2)Apologize for disagreement to certain term or terms;(3)State reasons for disagreement;(4)Put forward concrete suggestions or amendments to the former counter-offer;(5)Express hopes of an early reply.参考信函：Dear Sirs,Thank you for your letter of May 26. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders・ At present the best discount offered for a quantity you ordered is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.We shall appreciate your favorable reply.Yours sincerely,4.The letter of offer should include:(1)Express thanks for the enquiry;(2)Give the details of the price, discounts and payment terms;(3)Detail the contents included in the price (such as freight, insurance premiums);(4)Commit the time of shipment or delivery;(5)Give the validity of offer;(6)Express hopes of an early reply.5.The contents of counter-offer often cover the following points:(1)Express thanks for the offer;(2)Apologize for disagreement to certain term or terms;(3)State reasons for disagreement;(4)Put forward concrete suggestions or amendments to the former offer;(5)Express hopes of an early reply.Task 7 Order and AcknowledgementPart 4 TopicLetters of Order and Acknowledgementdies' Blouses・2.It means the symbol n written under a word in a list to show that you want to repeat that word.3.Yes, it is.4.1) The opening usually refers to some previous contact such as a quotation, a catalog, an offerand so on. Then show your intention to place an order.2)The second part usually conclude the following points: item names, item models; quantityof each item; quality information such as color, size weight, material or other special features;price for each item;3)The third part is about the payment and delivery;4)The fourth part is to provide your delivery address or a billing address together with yourphone numbe匚5)The closure is about the willingness to cooperate and to establish further business dealings ・5.The contents does the confirming the order includes:1)Express the gratitude for the order received2)Assure the counterpart that the goods they ordered will be delivered in compliance withtheir request. And introduce other products to the counterpart;3)Close the letter by expressing the willingness to establish further business relation.Task 8 Terms of PaymentPart 4 Topic1・ Because L/C is more favorable for the seller while, the D/A is more favorable for the buyer・2.The seller.3・ You should reconcile L/C contents and their application to assure that the L/C completely complies with the Contract and your requirements・4.The letters about terms of payment includes:1)Put forward the problem of terms of payment;2)Present the desired terms of payment and explain why this mode of payment preferred orwhy other terms of payment caif t be accepted・3)Close the letter by expressing the hope of early reply.5.You should pay attention to that the reasons given for the request of amendment should belogical favorable for your side and your tone in the letter should be polite・Task 9 Contract, Discount and Commission参考例文：Dear Sir,We have duly received your Sales Con tract No.5623 covering 50 tons walnutmeat we have booked with you. Enclosed please find the duplicate with our counter-signature・ Thanks to mutual efforts, we were able to bridge the price gap and put the deal through.The relative L/C has been established with the Bank of China,London, in your favour. It will reach you in due course・Regarding further quantities required, we hope you will see your way clear to make us an offer. As an indication, we are prepared to order 80 tons.Yours faithfully,1 ・ When sending a letter of Sales Contract, special attention should be paid to the price, terms ofpayment, specifications, quality, quantity, time of delivery, port of destination, etc.2・ The contents of the letter of sending a contract should include the following points:1)Be with a Sales Confirmation/Contract；2)Confirm the order (goods* name, order No., etc.)；3)Ask for counter-signature；4)Show any other specific notes (L/C, packing, insurance, etc.)；5)Show your expectation参考例文：Dear Sir,We have booked your Order No. 105 for 500 ABC Machines and are sending you herewith our Sales Contract No. ABC-103 in three originals. Please sign and return one copy to us for our file.Please open the relative L/C at an early date, so that we can arrange the shipment as soon as possible.We expect your early replay at your earliest convenience・Yours truly,Task 10 Packing and ShipmentPart 4 Topic1・ They will be packed in seaworthy containers. Each bicycle is enclosed in a corrugated cardboard pack, and 20 are banned together and wrapped in sheet plastic. A container holds 240 cycles; the whole cargo would therefore comprise 50 containers, each weighing 8 tons. 2.Because the direct liner between Shanghai and the port of destination is far and few and theseller has some difficulties in obtaining ocean freight space.3.Yes it is.4.The letter of packing includes the following points:1)Open the letter with the problem under discussion;2)Explain the packing and shipping arrangements in detail and reasons for this kind ofarrangements;3)Close the letter with the hope for cooperation or wishes for an early reply. 参考例文：Dear Sir,The 6000 Car Toys you ordered will be ready for dispatch by 15lh January. Since you require them for onward shipment to Bahrain, Kuwait, we are arranging for them to be packed in the following way:1)The toys will be packed in window packing padded with foam plastic for inner packing sothat the products can be seen directly・2)The cartons will be outer packing, 20 pieces to a carton lined with polythene sheet,reinforced with plastic straps to protect the goods from possible damage in transit.3)The toys with cartons will be carried in containers, which will greatly reduce the changeof damage caused by rough handling・Please let us have your delivery instruction.Yours sincerely, 5・ The letter of shipment includes the following points:1)Open the letter with the problem under discussion;2)Explain the shipping arrangements in detail and reasons for this kind of arrangements; Close the letter with the hope for cooperation or wishes for an early reply.Task 11 Insurance1.CIF insurance for double offset ring spanners against all risks.2.The People's Insurance Company of China.3.He would pay extra cost・4.You should know the steps of writing it:1)Stating that you have received their letter2)Giving your reply of agreeing or refusing and your reasons3)Stating the goods will be sent soon, etc;5.To discuss the insurance the buyer needs and the payment of it to avoid the loss or damage ofgoods during the shipment.Task 12 Agency and InspectionTask 13 Claims and Arbitration1.They made investigation, apologized for their errors, and then arranged for the correct goods tobe dispatched to the counterpart at once.2.The writer claims for short delivered quantity GB £ 180, and the expense of survey.3.Claim is sometimes unavoidable in a transaction. It should be handled with the principle of "onthe first ground , to our advantage and with restraint"Arbitration is a means of settling disputes between the two parties through the medium of a third party, whose decision on the dispute is final and binding.4.You should begin by regretting the need to complain or claim, give a detailed and cleardescription of the problems, then ask for an explanation and suggest how the matter should be settled.5.First, you'd better inform the counteipart the short delivery of goods they shipped to you.Second, you，d better make clear what your claim is;Third, yoird better request a replacement, repair, refund or compensation.参考例文：Dear Sir,With reference to the newly arrived shipment of ABC sands under the contract No.521, we regret to state that we have found upon inspection that nearly 15% sands have been lost.On further examination, we found these PE bags were unsealed・ And I seems that these bags were not treated with enough heat in the process of packing.And we have to repack the sands before we deliver to our customers, the charge of which, together with the loss of sands amounted to US$350.Yours truly,Project 7 BankingPart 4 Topicl.F 2.F 3.F 4.F 5.FProject 8 Business Report Part 4 Topicl.F 2.F 3.F 4.F 5. F。
商务英语口译实训教程林永成答案
商务英语口译实训教程林永成答案1、What do you think of the idea that _____ honest man who married and brought up a large family did more service than he who continued single and only talked of _____ population. [单选题] *A. a, /B. an, /C. a, theD. an, the(正确答案)2、I don’t think he will take the case seriously,_____? [单选题] *A.don’t IB.won’t heC.does heD.will he(正确答案)3、Either you or the president（）the prizes to these gifted winners at the meeting. [单选题] *A. is handing outB. are to hand outC. are handing outD. is to hand out(正确答案)4、--_______ are the birds doing?--They are singing in a tree. [单选题] *A. WhoB. What(正确答案)C. HowD. Where5、—Why do you look so ______?—Our team won the basketball match!（）[单选题] *A. angryB. excited(正确答案)C. nervousD. unfair6、Can you give her some ______ ? [单选题] *A. advice(正确答案)B. suggestionC. advicesD. suggest7、77．You can watch TV when you finish________ your homework. [单选题] *A．to doB．doC．to doingD．doing(正确答案)8、What _______ would you like, sir? [单选题] *A. otherB. else(正确答案)C. othersD. another9、Both Mary and Linda don't care for fish. [单选题] *A. 喜欢(正确答案)B. 关心C. 照料D. 在乎10、We will _______ Mary this Sunday. [单选题] *A. call on(正确答案)B. go onC. keep onD. carry on11、Mary wanted to travel around the world all by herself, but her parents did not _______ her to do so. [单选题] *A. forbidB. allowC. follow(正确答案)D. ask12、Nowadays more and more people travel by _______, because its safe, cheap and fast. [单选题] *A. footB. bikeC. high-speed train(正确答案)D. boat13、John is quite _______. He likes to attend activities in?his spare time. [单选题] *A. active(正确答案)B. quietC. lazyD. honest14、Now people can _______ with their friends far away by e-mail, cellphone or letter. [单选题] *A. keep onB. keep in touch(正确答案)C. keep upD. keep off15、_____ before we leave the day after tomorrow,we should have a wonderful dinner party. [单选题] *A. Had they arrived(正确答案)B. Were they arriveC. Were they arrivingD. Would they arrive16、Patrick bought her two handbags as gifts,but _____ of them was her style. [单选题] *A. eitherB. noneC. neither(正确答案)D. all17、He asked for help from his friends who owned a computer company in New York. [单选题] *A. 拥有(正确答案)B. 经营C. 工作D. 了解18、73．The moonlight goes ____ the window and makes the room bright. [单选题] *A．acrossB．through(正确答案)C．overD．in19、He always did well at school _____ having to do part-time jobs every now and then. [单选题] *A despite ofB. in spite of(正确答案)C. regardless ofD in case of20、She works in a hospital. She is a(n) _______. [单选题] *A. managerB. engineerC. doctor(正确答案)D. patient21、Neither she nor her friends ______ been to Haikou. [单选题] *A. have(正确答案)B. hasC. hadD. having22、Have you kept in（）with any of your friends from college? [单选题] *A. contractB. contact(正确答案)C. continentD. touching23、I didn't hear _____ because there was too much noise where I was sitting. [单选题] *A. what did he sayB. what he had said(正确答案)C. what he was sayingD. what to say24、--_______ does Ben go to school?--By bus. [单选题] *A. How(正确答案)B. WhatC. WhereD. Why25、I had _______ egg and some milk for breakfast this morning. [单选题] *A. aB. an(正确答案)C. theD. /26、_____ rooms are both large and comfortable. [单选题] *A. Jack's and Jane's(正确答案)B. Jack and Jane'sC. Jack's and JaneD.Jack and Jane27、I used to take ____ long way to take the bus that went by ____ tunnel under the water. [单选题] *A. a, aB. a. theC. a, /(正确答案)D. the, a28、94．—Let’s go out for a picnic on Sunday.—________. [单选题] * A．Nice to meet youB．Here you areC．The same to youD．Good idea(正确答案)29、I can’t hear you _______. Please speak a little louder. [单选题] *A. clearly(正确答案)B. lovelyC. widelyD. carelessly30、You can ask（）is on duty there tonight. [单选题] *A. WhatB. whomC. whoever(正确答案)D. whomever。
商务英语口语与实训2019尔雅答案
Ticket Reservation1【单选题】What class of ticket would you like，______ class or business class? 那你需要定什么舱位的机票（经济舱还是商务舱）？A•A、economy•B、economic•C、economical•D、economics2【多选题】以下术语中英翻译中正确的是？ACD •A、One-way ticket 单程机票•B、Single ticket 单人机票Round-trip ticket 返程机票•D、Return ticket 回程机票3【多选题】What information should we offer when we reserve an air ticket?ABC •A、Personal name•B、Leaving dateDestination•D、Seat number4【多选题】Lee is going to reserve an air ticket to Paris. But he is not sure about t he return date. So what kind of ticket would you suggest him to book?BC•A、Return ticket•B、One-way ticket•C、Open ticket•D、Round-trip ticket5【多选题】“请问您想什么时候出发呢？”以下英文表达正确的是？ABCD •A、When would you like to leave?When will you depart?•C、What time would you like to take the plane?•D、When do you plan to go?6【多选题】How could we pay the ticket fare? BCD •A、By L/C.By cash.•C、By credit card.•D、Pay online.7【多选题】“如果您现在预订，可以享受八折优惠。
商务英语口语实训Speaking Test for Unit 1-14
Reference Answers
If you reduce the price by 5%, we will place our trial order with you right now. 若贵方同意降价5%，我们就立即试订此 货。
If you reduce the price, I'll take all the goods.假如你减价， 我会买下所有的货物。
John: We are accustomed to payment within one month, but for the sake of friendship, let's fix it at two months. Mary: No wonder everyone speaks highly of your commercial integrity.
If you reduce the price by 10%, transaction may be concluded.如果您减少价格按10%，交易也许结束。
We can do business if you can reduce the price by another 2%.如果你们能把价格再降低2%，有可能成交。
If you reduce the price by 2% I think we can do twenty metric tons.如果你方再降低2%的价格，我认为我们能订购 20米吨的定单。
Section C: Role Play
Direction: In this section, you are asked to make a business conversation with your partner according to the information given by the cue card. You have two minutes to prepare and no more than two minutes to complete the dialogue.
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
《商务英语口语与实训》章节测试答案reservation （机票预订）1、【单选题】What class of ticket would you like，______ class or business class 那你需要定什么舱位的机票（经济舱还是商务舱）？A、economyB、economicC、economicalD、economics答案：A2、【多选题】以下术语中英翻译中正确的是？A、One-way ticket 单程机票B、Single ticket 单人机票C、Round-trip ticket 返程机票D、Return ticket 回程机票答案：ACD3、【多选题】What information should we offer when we reserve an air ticket？A、Personal nameB、Leaving dateC、DestinationD、Seat number答案：ABC4、【多选题】Lee is going to reserve an air ticket to Paris. But he is not sure about the return date. So what kind of ticket would you suggest him to book？A、Return ticketB、One-way ticketC、Open ticketD、Round-trip ticket答案：BC5、【多选题】“请问您想什么时候出发呢”以下英文表达正确的是？A、When would you like to leave？B、When will you depart？C、What time would you like to take the plane？D、When do you plan to go？答案：ABCD6、【多选题】How could we pay the ticket fare？A、By L/C.B、By cash.C、By credit card.D、Pay online.答案：BCD7、【多选题】“如果您现在预订，可以享受八折优惠。
”以下英语表达正确的是？A、We could offer you 20% discount if you reserve now.B、We could offer you 80% discount if you reserve now.C、You are 20% off if you reserve the ticket now.D、You are 80% off if you reserve the ticket now.答案：AC8、【填空题】What is the _____ of the ticket (请问机票折扣是多少）答案：discount9、【简答题】How do we reserve an air ticket？答案：we could reserve an air ticket through ticket office, travel agency and on line. We need to tell the officer our destination, leaving date, class of seat（办理登机手续）1、【单选题】I am afraid that your baggage is ______.A、overweightB、overweighted答案：A2、【多选题】We have to ____________, before going through the Security Inspection.A、check the documentsB、check the luggageC、choose the seatD、get the boarding pass答案：ABCD3、【填空题】Which seat do you prefer, __1___ seat , ___2___ seat , or ____3_____seat 您喜欢什么座位，靠窗的，靠过道的，还是中间的位子？答案：window aisle middle4、【判断题】We should show our ID card when we are checking in at the departure lounge.答案：X5、【论述题】How do we CHECK IN at the airport？答案：1. Find the terminal at the airport. 2. Check Tickets / ID Card / Passport 3. Check and Weigh the Luggage 4. Choose the Seat 5. Get Boarding Card / PassInspection（安全检查）1、【单选题】Usually speaking, when should we get to the airport for the international flight？A、3 hours before taking offB、2 hours before taking offC、1 hours before taking offD、40 mins before taking off答案：B2、【判断题】Most passengers must go through the security gate for check.答案：X3、【判断题】The passengers are not allowed to carry metallic things.答案：X4、【判断题】The carry-on luggage must go through X-ray scanner.答案：√5、【判断题】Flammable items cannot be taken with you into the aircraft.答案：√6、【判断题】The cellphone and laptop should be put in the basket for check.答案：√7、【判断题】Most passengers must go through the security gate for check.答案：X8、【简答题】What is the purpose of security check at the airport？答案：Airport security serves two purposes: first, to protect the airport from attacks and crime; second, to protect the aircraft from attack.9、【简答题】How many processes are there during the security check？答案：There are two processes during the security check. First, for document check; second, security check for belongings.（飞行违禁品）1、【多选题】Which item belongs to the contraband on the plane for the carry-on baggage？A、waterB、lighterC、knifeD、snacks答案：ABC2、【判断题】Only international flights require security check.答案：X3、【判断题】The passenger, who refuses the check, would not be allowed to board the flight.答案：√4、【判断题】Battery and mobile pack charger are allowed in the checked luggage.答案：X5、【判断题】It doesn’t matter to make jokes regarding aircraft hijacking or bombing.答案：X6、【判断题】Any liquid is prohibited in the carry-on luggage.答案：√7、【简答题】Give some examples about the contrabands at the airport and on the plane.答案：at the airport（机场标识）1、【单选题】 The sign above means__________？A、liftB、escalatorC、elevator答案：B2、【单选题】 The sign above means__________？A、baggageB、baggage carC、luggage carD、baggage cart答案：D3、【单选题】If we need some help at the airport, what kinds of signs below could we look for？A、B、C、D、答案：B4、【单选题】What does the sign below mean？A、Don't Fall Down!B、Be careful!C、Wet floor!D、Watch out!答案：A5、【单选题】 Which sign blow has the same meaning as the sign above？A、B、C、D、答案：A6、【多选题】 The sign above means______________？A、toiletB、restroomC、bathroomD、lavatory答案：ABCD（登机）1、【单选题】Boarding usually happens _____ minutes before scheduled departure.A、30B、60C、90D、120答案：A2、【判断题】About two hours prior to takeoff, the gate attendant will announce the boarding time.答案：X3、【判断题】Most hallways are long.答案：X4、【其它】Boarding usually happens _____ minutes before scheduled departure.答案：1205、【其它】_______ always boards the plane first答案：First class6、【其它】Your larger carry-on luggage should be put __________答案：under the chairMeal （机上用餐）1、【单选题】Which of the following doesn't belong to nonalcoholic beverage？A、teaB、juiceC、liquorD、coffee答案：A2、【单选题】Please put your _____ in upright position.A、seat backB、trayC、deskD、chair答案：A3、【单选题】Now we’ll be serving drinks. Please pull down your ______ table.A、littleB、trayC、deskD、front答案：B4、【填空题】How do you like your steak done ____, medium or well-done？答案：Rare5、【简答题】Translation:Please put your seatbacks in the upright position and pull open your table, please.答案：请把椅背调直并打开小桌板。