DELL供应商持续改善流程

Understanding the Dell Culture and Environment
Dell Business Model
Articulates Dell’s lean, fast-paced operational environment Demands Suppliers who can combine agility and exceptional levels of quality in their product line
What the Map Tells Us
Helpful in visualizing “who does what to whom” Helps localize the problem to a particular region or even to an individual Supplier
The Process Map
SHARED EXPECTATIONS
SUPPLIER PROCESSES DELL PROCESSES
Dell Americas Manufacturing Local Supplier Pins LRWC Asia/Pacific (Taiwan)
Americas Distribution
QUALITY IMPROVEMENT PLAN
DPPM
TOP PARETO DEFECT
ROOT CAUSE
CORRECTIVE ACTIONS
OWNER
LRWC
DELL
Meet the Little Red Wagon Company!
A fictitious Supplier to Dell...
Understanding the Dell Culture and Environment
Unique Role of Dell Suppliers
Dell’s production base providing all the internal and external components of Dell computers Dell’s manufacturing operation consists of assembly of Supplier-provided components and modules into a system The successful Supplier must share the Dell Customer Experience
Note: In Asia defective Austin Flyers are returned to the assembly plant. As shown on the diagram, field FA procedures are performed on defective units at all three locations.
Process Map
Visually depicts commodity flow from Supplier through Dell to Customer Provides valuable information on where breakdowns are occurring
Major Components of the Dell CIP
Understanding the Dell Culture and Environment
Dell Mission
“To be the most successful computer company in the world in delivering the best Customer Experience in the markets we serve.”
Major Components of the Dell CIP
Quality Improvement Plan
Spreadsheet that details data on defects, causes and cures Valuable tool for forecasting improvement in defect rates
Pareto Chart
Depicts Dell and Supplier results data and trends Visually captures results of quality improvement efforts
6000 5000 4000 DPPM 3000 2000 1000 0 Apr-97 May-97 Jun-97 WKMNSP RW MAT DESIGN DID CND
Understanding the Dell Continuous Improvement Process (CIP)
Contents
The Dell Culture and Environment Underlying Principles of the CIP Major Components of the CIP Example with the “Little Red Wagon Company”
Americas Return Facility
FA
FA Dell Asia/Pacific Manufacturing Return to Manuf.
Common Suppliers Wheels - ACME Axles - ACME Raw Materials
Asia/Pacific Distribution
பைடு நூலகம்
Underlying Principles
Shared expectations
Continuous improvement is a team effort between Dell and Suppliers Dell and Supplier expertise applied against all problems
Underlying Principles
Common Standard
Quality and process improvement standards apply equally for all products procured from that Supplier Dell and Suppliers team to ensure highest quality standards
Setting Dell Principles into Motion with LRWC...
Shared Expectations
Both Dell and LRWC work together to enhance the Dell Customer Experience
The Common Standard
Underlying Principles
Global application
Dell is a global corporation with global Suppliers Worldwide participative problem-solving Recognize regional challenges Seek common root causes to be applied universally
If LRWC was providing additional commodities to Dell, the same quality and continuous improvement standards would apply
Using the CIP Step by Step
Now let’s use our basic understanding of the Dell CIP to look specifically at the Little Red Wagon Company and how the CIP is used step-by-step...
FA
Local Supplier Pins
LRWC USA (Vermont)
FA
Dell European Manufacturing
European Distribution
European Return Facility
FA
Suppliers to LRWC
Process Flow w/ Data Points
Setting Dell Principles into Motion with the Little Red Wagon Company...
The Global Perspective
CIP sessions would be scheduled alternately at Dell and LRWC worldwide Regional capabilities and challenges of both parties considered in seeking common root causes of defects and corrective actions
Major Components of the Dell CIP
Process Map Pareto Chart Quality Improvement Plan (QIP)
….let’s look at each in detail
Major Components of the Dell CIP
The Little Red Wagon Company (LRWC) produces generic red wagons Dell adds parts from other Suppliers (such as wood rails and wheel covers) to create the Dell “Austin Flyer” model wagon, which is sold worldwide LRWC is a worldwide Supplier with factories in Vermont and Taiwan Regionalized flow of wagons and parts across the Dell Corporation