中职英语Unit5电话服务

Unit 5
Telephone Service Listening and Speaking
A
1. Listen to the dialogue and repeat.
M：Hello．Is this 985-6634？
W：Yes．You have the right number．
M：Please connect me with Mr．Lee．
W：Who is calling，please？
M：This is Dave Kennedy．
W：One moment，please．(a moment later) Hello，Mr．Kennedy？Are you still on the line？
M：Yes。

W：I'm sorry，but he has a visitor right now． Why don't you try again in an hour？He will be free then．
M：OK．Thanks a lot．Good-bye．
W：Good-bye．
2 Listen and fill in the blanks.
To students and people going out for business far away from their homes, the telephone can shorten the distance
between them and their families. Thus they will get comfort whenever they are homesick or they run into trouble. With the help of the telephone, people can keep in touch with anyone at any time and in any place for urgent help.
B
1 Listen to the dialogue and repeat.
A：Good morning．
B：Good morning．This is Li Gang here I'm calling from New York in America．
A：How can I help you？
B：I'm trying to get hold of Mr．Chen．Is he available？A：I'll just find out for you，sir… Hello，are you still there？ Unfortunately，Mr．Chen is not available at the moment．Would you like me to put you through to Mr．Li？B：Yes，please．That's very kind of you．
A：You're welcome.
5. Listen to the dialogue and answer the questions. M：Hello．Overseas operator． May I help you？
W1：Yes． I'd like to make a collect call to Japan.
M：Your name, please?
W1：It's Helen Kent.
M：Who would you like to talk to?
W1：I'd like to talk to Mr. Edna Kent.
M：What number are you calling from, please?
W1：From code 513, 432-6748
M：And the number in Japan, please?
W1：Country code 81, area code 138, and the number is 846-8972.
M：Hold the line, please. I'll put your call through.
W2：Hello. This is Edna.
W1：Mom. It's Helen. How's everything going?
W2：Fine. How are you?
W1：Very good indeed.
W2：How's the weather there?
W1：It's sunny.
W2：Oh, great! Take care of yourself! Bye.
W1：Well, Mom, say Hi to every body. Bye.
(1) Where Helen Kent would like to make a collect call to?
A. London
B. Japan
C. New York
(2) Who would Helen Kent would like to talk to?
A. Mr. Edna Jack
B. Mr. Word Kent
C. Mr. Edna Kent
(3) What number is Helen Kent calling from?
A. 513, 432-6748
B. 513,432-6848
C. 513,432-6758
(4) What the area code in Japan?
A. 238
B. 138
C. 139
（5）How Helen Kent describe the weather?
A. sunny
B. cloudy
C. windy
答案:BCABA。