前台英语-登记入住

服务总台
Registration登记入住
Reservation desk前台
1. Have you had a reservation, sir? 先生，你有预定吗？
Yes, I booked a room though phone in the name of Mr. Li.是的我是李先生电话预定的。

2. I want a standard room with a bath.我要一间有浴室的标准间。

Room 3312, please.你住3312房间。

3. By the way, how much a day do you charge? 每天收费多少？
It is 150 Yuan a day including heating free, but not service charge.150元一天，包括供暖费但不包括服务费。

It’s quite reasonable.收费十分合理。

4. How long do you want to stay in our hotel? 你准备住多久？
One week.一周。

5. Have you got though with the check-in procedure? 你是否已经办好入住登记手
续？
Yes，是的。

6. Have you any vacant room? 旅馆里有空余房间吗？
Sorry, we have not. But I can recommend you to ****Hotel where you may got one.对不起，我们已经客满了。

但是我们可以介绍你去***酒店，那里有空余的房间。

Filling in the form填表
1. Can I book a standard room for my friend beforehand for he will arrive here
tomorrow afternoon? 我能为我的朋友预定一间标准间吗？他将于明天下午到达上海。

Of course，would you mind filling in this form and pay a hundred Yuan in
advance for him.当然可以，请填好这张表格并预付一百元。

This is a receipt for paying in advance. Please keep it.这是预付款收据，请收好。

2. Please fill in this form.请填写这张表格。

Ok. Do you have a pen? 好的，你有笔吗？
3. Let me check for you…name, address, nationality, passport number, and signature,
that is right. Sir, this is your card key, please keep it.让我把你检查一下，姓名，住址，国籍，护照号码，签名。

对了，先生。

这是你的钥匙卡，请保管好。

Ok thank you.好的，谢谢。

4. Now, please pay at the cashier desk over there firstly.首先请去那边的出纳柜台付
款。

Could I pay by credit card? 是否能以信用卡付账？
Getting the key拿钥匙
1. Your room number is 1220,and here is your room key.你的房间号码是1220，这是
你的房间钥匙。

Thank you.谢谢你。

2. Here is your key card with all the information. Please keep it well. You need to
show it when you sign for your meals and drinks in the restaurants and the bars.
You also need to show it when you collect your key from the Information Desk.
这是你的钥匙卡，里面有你的所有信息。

请保管好。

你在我们餐厅和酒吧消费时需要出示。

在你到前台取回钥匙时也需要它。

Ok. I will take good care of it.好的，我会好好的保管的。

Situation Dialogue 情景对话
Dialogue
A: Good morning, can I help you?
B: Good morning, I’m Mr. Johnson in room 2234. My business work was a little slower than I have expected. So I have to stay on here for another
day.
A: I will take a look at the hotel’s booking. Yes, sir, I’m glad to tell you that we can accept your request. But I’m afraid that you should change the room. You see, we have already let your room to another gentleman. Is that acceptable to you?
B: Yes, no problem at all.
A: Let me see…Room 1156 will be vacant. How about room 1156?
B: That is fine.
A: When would you like to move tomorrow?
B: I don’t know.
A: The new occupant will be checked in a little after twelve.
B: That means I have to move out before 12. Let me see. I’ll be leaving for the interview at 9:00 tomorrow morning. So I’m going to do it before I go to the
interview. Well, I think I will move at 8 o’clock.
A: Ok…I will send a bellboy to your room an d help you with your luggage at 8 o’clock. And please remember to bring your key card to the reception desk when you pass it tomorrow so that I can change the room number on it.
B: I will. Thank you very much.
A: Goodbye.。