酒店英语教程登记入住
出国旅游必备——如何用英文登记入住手续
出国旅游必备——如何用英文登记入住手续下面是店铺整理的用英文登记入住手续的方法,以供大家学习参考。
Clerk: Good morning. What can I do for you please?早上好,请问有什么我可以帮到你的吗?Mrs.Jones: Good morning. I'm Paula Jones from LosAngles. I made a reservation by phone a week ago.早上好.我是来自洛杉矶的保拉.琼斯.一个星期以前我电话预订了房间.Clerk: Oh, just a minute please, Mrs.Jones. Let me check it for you. Yes, we have your reservation. A single with shower and a double with twin beds for three days, Is that right?噢,请等一下琼斯夫人.让我替你查一下.是的,我们有你的预约,一间有淋浴和成对单人床的房间,时间是三天,对吗?Mrs.Jones: Yes, that's right.是的,对的.Clerk: Can I see your passports, please?请让我看一下你的护照好吗?Mrs.Jones: Sure, here you are.当然可以,给你.Clerk: Thank you. Please fill in these hotel registration forms. Here are the keys to your rooms. Your rooms are on the tenth floor. Would you please return the keys to the reception desk on your floor when you go out?谢谢,请填写一下旅馆的入住登记表.这是你房间的钥匙,你的房间在第十层,你可以在你要外出的时候把你房间的钥匙放在你住的那层楼的服务台处,好吗?Mrs.Jones: Yes, I will.By the way, could you tell us where everything is? Where can I have my breakfast and where can Ichange travelers' checks into Chinese currency?好的,我会的,顺便问一下,你能详细的说一下所有的东西都在什么地方吗?我在哪里用我的早餐,我到哪里去兑换在中国境内流通的旅行支票?Clerk: Well, the dinning rooms are on the second floor. Both Chinese and Western food are served there. And there's a foreign currency exchange desk just by the entrance.好的,餐厅在二楼,那里同时供应中餐和西餐,在入口处有一个外币兑换处.Mrs.Jones: That's useful. Thank you very much for your help.这些对我很有用,非常感谢你的帮助.Clerk: Enjoy your stay.享受在这里停留的乐趣!出国旅游必备——如何用英文登记入住手续将本文的Word文档下载到电脑,方便收藏和打印推荐度:点击下载文档文档为doc格式。
宾馆住宿流程英语
宾馆住宿流程英语Hotel Accommodation ProcessChecking into a Hotel:1. Arrival at the Hotel: Upon arriving at the hotel, the guest will approach the front desk or reception area. The guest should have their identification, such as a driver's license or passport, and any necessary booking information, such as a reservation confirmation number.2. Checking In: The guest will provide the front deskstaff with their personal information, such as their name, contact details, and the length of their stay. The staffwill then proceed to check the guest in and assign them a room.3. Room Key: The front desk staff will provide the guest with their room key, which may be a physical key, a key card, or a digital key on a mobile device.4. Room Assignment: The guest will be informed of their room number and the location of their room within the hotel.5. Luggage Assistance: If the guest requires assistance with their luggage, the hotel staff may offer to help transport the guest's belongings to their room.6. Payment: The guest will be required to provide a method of payment, such as a credit card, to cover the cost of their stay and any additional charges they may incur during their stay.Staying at the Hotel:1. Room Amenities: The guest will have access to the various amenities provided in their room, such as a bed, a bathroom, a television, and any other facilities or services offered by the hotel.2. Hotel Facilities: The guest may also have access to the hotel's common areas and facilities, such as a lobby, a restaurant, a gym, a swimming pool, or a business center, depending on the hotel's offerings.3. Housekeeping: During the guest's stay, the hotel's housekeeping staff will periodically clean and tidy the guest's room, providing fresh towels, making the bed, and replenishing any consumable items, such as soap or shampoo.4. Additional Services: The guest may request additional services from the hotel, such as laundry or dry cleaning, room service, or transportation arrangements.Checking out of the Hotel:1. Checkout Time: The guest will be aware of the hotel's checkout time, typically around 11:00 AM or 12:00 PM, and should plan to vacate their room by that time.2. Checkout Process: The guest will return to the front desk or reception area to check out of the hotel. They may be required to settle any outstanding charges, such as for room service or additional services used during their stay.3. Luggage Assistance: If the guest requires assistance with their luggage, the hotel staff may offer to help transport the guest's belongings to their mode of transportation.4. Feedback: The guest may be asked to provide feedback on their stay, either through a survey or by speaking with a staff member, to help the hotel improve its services.酒店住宿流程入住酒店:1. 到达酒店: 当客人到达酒店时,他们会走向前台或接待区。
酒店英语-登记入住
Words and impressions:出生日期date of birth姓surname 名first name 性别gender/sex国籍nationality 籍贯place of birth护照passport 签证visa有效证件号码valid card number抵店日期arrival date 离店日期departure date付款方式payment 房租rate信用卡credit card 签名signature预缴定金advance depositSentences:Welcome to our hotel.What can I do for you? / Is there anything I can do for you?Do you have a reservation ?Let me check the reservation list.Sir, you have booked a single room for 2 weeks.Do you have any identification?Would you please fill in this registration form?May I see your passport, please?You are in room 1804, here is your key.We need 100 yuan deposit for the key.Enjoy your stay.Dialogue:Peter : Hello, my name’s Peter Brown, I’d like to check in.Amy: Wait a minute, please. Let me check it… Yes, Mr. Brown, you have reserved a room for one week.Peter : That’s right.Amy: May I see your passport and visa?Peter : Sure.Amy: Thank you. Your room number is 1018. Here is your key.Peter : Good.Amy: And we need 100 yuan deposit for the key. You can get it back when you leave. Peter : OK. Here you are.Amy: Thank you. Here’s your receipt for your deposit. Please keep it. Enjoy your stay here.。
酒店登记手续流程 英语
酒店登记手续流程英语英文回答:Hotel Check-In Procedure.1. Arrive at the hotel and proceed to the front desk.2. Present your identification (e.g., passport,driver's license) to the receptionist.3. Provide your name and reservation details.4. The receptionist will verify your reservation and assign you a room.5. Pay for your stay (if not already done so).6. Receive your room key and any other relevant documents (e.g., Wi-Fi password).7. Proceed to your room using the provided key or passcode.Additional Notes:Some hotels may require a security deposit or credit card authorization upon check-in.If you have any special requests (e.g., early check-in, late check-out), it is recommended to inform the hotel in advance.For group reservations, the lead guest may check in on behalf of the entire group.Please ensure that you have all necessary documentation (e.g., confirmation email, photo ID) before arriving at the hotel.If you encounter any issues during the check-in process, do not hesitate to ask the receptionist for assistance.中文回答:酒店登记手续流程。
酒店英语900句第5章:入住登记
酒店英语900 句第 5 章:入住登记138. Would you please complete this registration form ?请您填写一下这张登记表,好吗?139. Could you please put your nationality there ,sir ?先生,请将您的国籍写在这。
140. May I ask you to put your name in block capitals ?请用大写字母写您的名字好吗?141. What's your occupation ,please ?请问您的职业?142. What's your address in your native country ,please ?请问您在本国的地址?143. Could you sign your name ,please ?请您签一下名,好吗?144.I 'll need your signature. 我需要您的签名。
145.Sign here ,please. 请在这签。
146. Would you put your signature here ,please ?请您在这签一下名,好吗?147. May I see your passport ,please ?我能够看看您的护照吗?148. Have you got any identification ?您有什么能够证明您身份的吗?149. Here is your key ,hope you enjoy your stay in our hotel. 这是您的钥匙,祝您住店愉快。
150. Could you please put your key on the Reception Counter when you are out for the sake of safety ?为安全期间,请您在外出时把房间钥匙放到接待台来好吗??请151. Could you keep your room key until you check out您在住点期间自己保管钥匙,直到离店。
酒店英语(登记入住)E
Types of customer
chance customer / walk-in customer 偶然光顾的顾客/未预定的散客 no-show guest 放弃预定的客人(订房未取消未到) Sleep-out guest 在外过夜客人 Joiner/share-with 合住客人 Walk-away guest/ skipper 逃帐者
二. Receiving a walk-in guest
情景描述: 一位未预定客人来到前台,想要一件带浴室的 单间。前台接待查看了入住情况,目前只有带浴室 的双人间。明天才会有一间带浴室的单间可入住。 客人决定当天入住双人间,并且预定明天的单人间, 住3晚。 前台接待请客人出示身份证或护照,并填写入 住登记表。客人出示了护照。根据酒店政策,为预 定客人需预支账单。客人使用欧洲卡付账。之后得 到收据房卡和钥匙。房间在5楼528。前台接待指给 他电梯并询问有无其他要求。客人需要叫醒服务。
一.登记入住服务程序
Greetings Ask if there is a reservation in advance Confirm the necessary information (room type, room rate) Let the guest fill in the registration form Ask for the payment in advance Deliver room key and inform HSKP
2. Learn to identify passport, visa
visa签证 surname (last name)姓 sex 性别 first (given) name 名 birth date 出生日期 nationality 国籍 expiry date ( 或 before)失效日期 (或必须在...日之前入境) official use only 官方填写 for stays of 停留期为...... passport No. 护照号 Control No. 编号 Issue At 签发地 Issue Date (或On) 签发日期 visa type (class) 签证种类
酒店入住流程对话英语
酒店入住流程对话英语英文回答:Check-In Process for a Hotel.Step 1: Arrival.Upon arriving at the hotel, proceed to the reception desk. If there is a queue, please wait patiently in line.Step 2: Present Identification.When it is your turn, greet the receptionist and present your valid photo ID (e.g., passport, driver's license, national ID).Step 3: Confirmation.Provide your booking reference number or last name to the receptionist. They will check your reservation andconfirm your details.Step 4: Registration.Fill out the registration card provided by the receptionist. It typically includes your name, address, contact information, and signature.Step 5: Payment.Present your payment method (e.g., credit card, cash) to settle the bill. If you have prepaid, confirm the payment details.Step 6: Room Key.Once the payment is processed, the receptionist will hand you your room key. It may be a physical key, a swipe card, or a keyless entry system.Step 7: Amenities Information.The receptionist will provide you with information about the hotel's amenities, such as Wi-Fi, breakfast, and parking.Step 8: Check-In Complete.Thank the receptionist and proceed to your room. Enjoy your stay!入住流程。
酒店散客入住流程英语
酒店散客入住流程英语英文回答:Hotel Walk-In Guest Check-In Procedure.1. Guest Arrival.The guest arrives at the hotel, approaches the front desk, and expresses their desire to book a room.2. Greet and Welcome the Guest.The front desk agent greets the guest warmly and welcomes them to the hotel.The agent inquires about the guest's reservation or if they require assistance with making a reservation.3. Reservation Confirmation.If the guest has a reservation, the agent requests their name and reservation number to retrieve the reservation details.If the guest does not have a reservation, the agent checks availability and provides room options.4. Room Selection and Rate Confirmation.The agent presents the available room types and rates to the guest.The guest selects a room type and confirms the room rate.5. Identification and Registration.The agent requests the guest's identification (typically a passport or driving license).The agent registers the guest's information, including their name, address, contact details, and payment details.6. Payment.The agent processes the guest's payment for the room and any additional charges.The agent accepts various forms of payment, such as credit card, debit card, or cash.7. Key Issuance.Once the payment is complete, the agent issues the guest the room key and provides directions to their room.8. Welcome Package.The agent hands the guest a welcome package containing hotel information, amenities, and local attractions.9. Escort to Room (Optional)。
英语入住登记流程
英语入住登记流程Embarking on a journey to a new destination often begins with a single step: the hotel check-in process. Imagine yourself stepping into the lobby, weary from travel but eager to explore, and the first thing you need to do is to complete the English check-in procedure. Here’s a smooth and seamless guide to help you navigate through it with ease.First and foremost, approach the reception desk with your travel documents in hand. A warm greeting from the receptionist is typically the prelude to the process. They will ask for your reservation details, which could include your name, the date of your booking, and possibly a booking reference number. Providing this information will allow them to locate your reservation swiftly.Next, you'll be asked to present a valid identification document, such as a passport or driver's license. This is crucial for verifying your identity and ensuring the safety and security of all guests. Once your identity is confirmed, the receptionist will guide you through the necessary paperwork, which may include a registration card with your personal details and signature.While filling out the form, the receptionist will likely discuss the room options available, if you have any preferences, and the amenities included in your stay. This is also the time to inquire about any special requests you mayhave, such as a room with a view or a late check-out.Once the paperwork is completed, you’ll proceed to the payment section. Here, you can choose your preferred methodof payment, which could be a credit card, cash, or even a mobile payment app. The receptionist will provide you with a receipt and explain the hotel’s cancellation and refund policies.With the formalities out of the way, it’s time toreceive your room key. Nowadays, many hotels offer key cardsor even digital keys sent to your smartphone. Thereceptionist will explain how to use your key and provide you with any necessary instructions for accessing your room.Before you head to your room, don’t fo rget to ask forany additional information you might need, such as thelocation of the elevators, the Wi-Fi password, or thehotel’s breakfast hours. The receptionist is there to assist you and ensure your stay is as comfortable as possible.And there you have it—a concise yet comprehensive overview of the English check-in process. With this knowledge, you can confidently check into any hotel, ready to relax and enjoy your stay.。
酒店英语教程 登记入住
现代酒店英语实务教程02(登记入住)Unit 3 Reception 登记入住经典对话C=Front Office Clerk 前台服务员G=Guest 顾客C: Good afternoon. Welcome to XX hotel. May I help you?下午好!欢迎光临XX酒店。
能为您效劳吗?G: Yes, I’d like check-in, please.我要登记住宿。
C: Certainly, Sir. May I have your name, please?好的,先生。
请问大名?G: I’m Lawrence Brown.我叫劳伦斯布朗。
C: Do you have reservation with us. Mr. Brown?布朗先生,您预订了房间了吗?G: Yes, from tonight.是的,预订了。
从今晚开始。
C: Just a moment please. I’ll check our reservation record. (After a while) Thank you for waiting, Mr. Brown. Your reservation is for a twin from March 5th to 7th for three nights. Is that right?请稍后,我检查一下预订记录。
(过了一会儿)让您久等了,布朗先生,您预订了从3月5日到7日3个晚上的双床间,是这样的吗?G: Exactly.对。
C: Could you fill out the registration form, please?请填写这张登记表好吗?G: Fine (Fill the form)好的(填写表格)C: How would you like to make payment?您打算如何付款呢?G: By American Express Card.用美国运通信用卡。
英语办理入住流程
英语办理入住流程Checking in ProcessGuest: Hello, I would like to check in.Front Desk Clerk: Good afternoon, welcome to our hotel. Do you have a reservation?Guest: Yes, my name is [Guest Name] and I have a reservation under that name.Front Desk Clerk: Great, let me pull up your reservation. Can I have your ID and credit card, please?Guest: Sure, here is my ID and credit card.Front Desk Clerk: Thank you. I just need you to fill out this registration card with your contact information andsign at the bottom.Guest: Okay, here you go.Front Desk Clerk: Thank you. Now, let me explain ourhotel amenities and the check-out time. Also, here is your room key. Enjoy your stay!Guest: Thank you!入住流程客人:你好,我想办理入併手续。
前台接待员:下午好,欢迎来到我们的酒店。
您预订了房间吗?客人:是的,我的名字是[客人姓名],我是用这个名字预订的。
前台接待员:好的,让我查一下您的预订。
请问可以给我您的身份证和信用卡吗?客人:好的,这是我的身份证和信用卡。
前台接待员:谢谢。
《酒店英语》课件——无预订客人入住登记
Assessment Chart
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3. Creative
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Position:
Language:
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1. With fluency
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2. With good pronunciation & intonation □
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Task:
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感谢您聆听这堂微课
Hospitality English
n. 预约 v. 提供 v. 刷…卡 豪华套房 小套房 全包价
CONTENTS
Read the task
Learn the task step by
step
Practice the task
ON E
Read the task
Read the task
A guest arrives with no reservation, and he’d like to check in. A receptionist helps the guest check in.
Learn the task step by step
4. Tell the guest what the room rate is 5. Know about the way of paying 6. Check the guest’s passport or ID card 7. Help the guest fill in the registration card
TWO
Learn the task step by step
旅游饭店英语,前厅,入住登记篇
Unit 14 Check-in入住登记Dialogues1、Registering a guest who has a reservation (登记客人预定)Receptionist = R Guest = GR: Good afternoon. Welcome to the peace hotel. What can I do for you? G: Yes. I have a reservation with you .R: In whose name was the reservation made?G: John SchmidtR:Wait a minute , please. I’ll check our reservation record. Yes, we have the reservation under your name . Could I see you passport?G: Here you are.R: Would you please fill in this registration form?G:Of course ,( A few minute later.) Excuse me , what should I fill in under ROOM NUMBER?R: You can skip it , I will put in the room number for you later on.G: Here it is. Is it all right?R:Yes , thanks, How will you be paying, in cash,by credit, or with traveler’s checks?G: By credit card.R: May I take a copy of your card,please?G: Sure.R: Here is the key card to room 1106, the bellman will show you up with your luggage.G: Thank you.R: You are welcome. Hope you’ll enjoy your stay with us .2、Registering a tour groupReceptionist = R Guest = GR: Good afternoon , ladies and gentlemen , who is the group leader?G: That’s me , we’ve made a reservation in your hotel.R: Nice to have you here, i’m zhao of the front desk, is there any change in your schedule or in the number of your group?G:We have the same schedule , but i’m afraid we have to make arrangements for one more person, that is, Mr.smith’s thirteen-year-old boy.R: If we were’t so heavily booked, i could offer you two adjoining rooms. But now i could only suggest putting an extra bed in the bedroom. Would it do ?G: I suppose it will have to . What is the rate difference?R: You only need to pay 15 dollars extra.G: Great.done then.R:Would you please help the members of your group to complete the registration card?G: OK(After they have finished filling out their registration cards...)R: Your key cards and breakfast vouchers are all in these envelopes with your names. If you want to make room-to-room calls,please dial 9 first and then the room number.G: Thank you very much.R:By the way , we have a dancing party on the second floor this evening . It starts at 7:30 p.m.G: That sounds interesting. Thank you for the information.R: Hope you have a pleasant stay here .3、Registering a walk-in guestReceptionist = R Guest = GR: Good evening, madam. May i help you?G:Yes. My name is Nancy Nixon. Do you have any room available for tonight?G: No , i’m afraid not.R:What type of room do you like?G:A single, preferably with a fine view.R:Wait a moment, please. Let me see . I wonder if you’d consider a standard room instead since there is no single room available. We have some nice ones At 120 dollars per night.G:In that case, i’ll take it.R:May i have your passport to fill out the registration form for you?G:Certainly. Here you are.R:(The receptionist takes a look at the guest’s passport and quickly completes the form.)How would you like to make payment?G:In cash.R:As a hotel policy, we require one day’s room charge as 2 deposit for guests without reservations.G:No problem, here you are.R:Thank you. This is your key card, madam. you may keep the key card until you check out. Our bellman will take you to your room with your suitcases.G:Thank you. By the way, Is the restaurant still open? I haven’t had my supper.R:Yes, our restaurant won’t be closed until 10:00 p.m. It’s on the second floor.G:Thank you very much.R: Enjoy your stay.4、Extending the stayReceptionist = R Guest = GR: Good morning, sir. Nice to see you again. Can I help you?G: I am due to check out tomorrow, but I’d like to extend my stay by two or three days.R: Could I have your name and room number?G: Paul white in room 1005.R: Please wait me a minute, Mr.White. I’ll have to check the computer records ...I’m sorry, but we are expecting several tour groups to arrive today. They have booked all the rooms on the 10th floor.G: What can be done then?R: If you don’t mind transferring to another room,we may manage it for you. We usually have cancellations or no-shows.G: That’s quite all right.R: Here is your registration form. Would you please replace the departure date with the 16th?G: OK.R: Then could you check with us again at 9:00a.m. Tomorrow morning? G: Well, what shall I do if there is no empty room then?R: Don’t sorry, if that’s the case, I will make arrangement for you in the Jinglun Hotel, which is only a five minutes’ walk from here.G: That’s very kind of you.R: Thank you for your understanding.。
住宾馆流程英语简单
住宾馆流程英语简单英文回答:Checking into a Hotel.1. Arrive at the hotel. When you arrive at the hotel,go to the front desk and wait in line.2. Check in. When it is your turn, greet the front desk clerk and tell them that you are checking in.3. Provide identification. The front desk clerk willask for your identification. This can be a driver's license, passport, or other government-issued ID.4. Complete the registration card. The front desk clerk will give you a registration card to complete. This cardwill ask for your name, address, phone number, and other contact information.5. Pay for your stay. You will need to pay for yourstay in advance. The front desk clerk will tell you thetotal amount of your stay and the payment options that are available.6. Get your room key. Once you have paid for your stay, the front desk clerk will give you a room key.7. Go to your room. Find your room and insert the key into the lock.8. Unpack and settle in. Once you are in your room, you can unpack your belongings and settle in.Here are some additional tips for checking into a hotel:Arrive early. This will give you plenty of time to check in and get settled into your room before youractivities begin.Be prepared to provide identification. This isrequired by law in most countries.Be prepared to pay for your stay in advance. This is the most common way to pay for a hotel stay.Ask for a room with a view. If you have a preference for a room with a view, be sure to ask for it when you check in.Be friendly to the front desk clerk. A little bit of kindness can go a long way in getting you the best possible service.中文回答:酒店入住流程。
酒店登记手续流程 英语
酒店登记手续流程英语Hotel Check-in Process.Upon arrival at the hotel, guests should follow these steps to check in:1. Approach the front desk. The front desk is typically located in the lobby of the hotel.2. Present your identification. You will need to show the front desk clerk your government-issued identification, such as your passport or driver's license.3. Provide your reservation details. If you have a reservation, you will need to provide the front desk clerk with your confirmation number or reservation name.4. Complete the registration form. The front desk clerk will ask you to fill out a registration form with your personal information, such as your name, address, and phonenumber.5. Pay for your stay. You will need to pay for your room in advance, either with a credit card or cash.6. Receive your room key. Once you have paid for your stay, the front desk clerk will give you a room key.Here are some additional tips for a smooth check-in process:If you are arriving at the hotel during a peak check-in time, be sure to allow yourself extra time to wait in line.Have your identification and reservation details ready to present to the front desk clerk.Be sure to ask about any amenities or services that the hotel offers, such as Wi-Fi, parking, or room service.酒店登记手续流程。
酒店英语-登记入住
精品文档Words and impressions:出生日期date of birth姓surname 名first name 性别gender/sex国籍nationality 籍贯place of birth护照passport 签证visa有效证件号码valid card number抵店日期arrival date 离店日期departure date付款方式payment 房租rate信用卡credit card 签名signature预缴定金advance depositSentences:Welcome to our hotel.What can I do for you? / Is there anything I can do for you?Do you have a reservation ?Let me check the reservation list.Sir, you have booked a single room for 2 weeks.Do you have any identification?Would you please fill in this registration form?May I see your passport, please?You are in room 1804, here is your key.We need 100 yuan deposit for the key.Enjoy your stay.Dialogue:Peter : Hello, my name’s Peter Brown, I’d like to check in.Amy: Wait a minute, please. Let me check it… Yes, Mr. Brown, you have reserved a room for one week.Peter : That’s right.Amy: May I see your passport and visa?Peter : Sure.Amy: Thank you. Your room number is 1018. Here is your key.Peter : Good.Amy: And we need 100 yuan deposit for the key. You can get it back when you leave. Peter : OK. Here you are.Amy: Thank you. Here’s your receipt for y our deposit. Please keep it. Enjoy your stay here..。
前台英语-登记入住
服务总台Registration登记入住Reservation desk前台1. Have you had a reservation, sir? 先生,你有预定吗?Yes, I booked a room though phone in the name of Mr. Li.是的我是李先生电话预定的。
2. I want a standard room with a bath.我要一间有浴室的标准间。
Room 3312, please.你住3312房间。
3. By the way, how much a day do you charge? 每天收费多少?It is 150 Yuan a day including heating free, but not service charge.150元一天,包括供暖费但不包括服务费。
It’s quite reasonable.收费十分合理。
4. How long do you want to stay in our hotel? 你准备住多久?One week.一周。
5. Have you got though with the check-in procedure? 你是否已经办好入住登记手续?Yes,是的。
6. Have you any vacant room? 旅馆里有空余房间吗?Sorry, we have not. But I can recommend you to ****Hotel where you may got one.对不起,我们已经客满了。
但是我们可以介绍你去***酒店,那里有空余的房间。
Filling in the form填表1. Can I book a standard room for my friend beforehand for he will arrive heretomorrow afternoon? 我能为我的朋友预定一间标准间吗?他将于明天下午到达上海。
酒店实用英语口语如何用英语订房办理入住
酒店实用英语口语,如何用英语订房、办理入住安格英语导读:外出旅游、商务出差都离不开“住”的问题;在国内还好,要是到了外国,你能够用英语流利地完成订房、入住整个过程吗相信这对许多职场白领来说还是有些困难的,今天就和安格英语老师一起从酒店客房口语到各种酒店客房说法以及订房、办理入住需要用到的实用英语口语在入住酒店的时候,我们首先需要与前台沟通订房适宜,以及办理入住等步骤;在这个步骤中我们首先要学会的是如何选择房型:What kind/type of room do you like/prefer请问你要订哪种房间We have single rooms, double rooms and suites and deluxe suites and Presidential suites.我们旅馆里有单人间、双人间、套房、豪华套房及总统套房;I want to reserve a single room with shower.我想预订一间有淋浴的单人房间;Could I book a double room with bath我可以预订一间有浴缸的双人客房吗I'd like to make a reservation for a suite with both shower and bath.我想预订一个既带淋浴又带浴缸的套房;I'd like a room with a view.我想要一个风景较好的房间;I'd prefer a quiet room.我想要一个安静点的房间;I'd like a room facing the sea/the mountains.我喜欢朝向大海/群山的房间;在预定房间的时候,前台工作人员还会询问你关于逗留时间、早餐、叫醒服务及一些基本的个人信息,以下的句子是安格英语老师认为你必须听得懂,最好还能说得出来的句子:工作人员:What name is the reservation under您预订时用的名字是May I see your passport, please请出示你的护照;How long will you be staying here你在这儿停留多久Are you planning on checking out tomorrow您打算明天就离开吗I'm afraid you can't check in until after 4:00 pm.恐怕您只能在下午四点以后才能入住;Complimentary breakfast is served in the lobby between 8 and 10 am.您可以在早晨8点到10点到大厅享受住宿附送的早餐;I'll give you two room keys.我会给您两套房间钥匙;The dining room is on the main floor at the end of the hall.餐厅在一层大厅最里面;The weight room and sauna are on the top floor.健身房和桑拿室在顶层;Just call the front desk if you need any extra towels or pillows.如果您还需要毛巾或枕头,请给前台打;入住客人:I reserved a room for tonight.我预定了个房间;I’d like a key to room 809,please.请给我809房间的钥匙;Is there a room available for tonight今晚有空房间吗Can you help me with this form你能帮我填这张表吗Do you have anything to declare有什么需要报关的吗I’d like to reconfirm my flight我想确认一下我的机票;What time does the dining room open餐厅什么时候营业When will it be ready什么时候能准备好Can you keep my valuables你能帮我保管贵重物品吗Please bring me a pot of boiled water请送一壶热水.May I have a wake-up call早晨能叫醒我吗A wake-up call, please.请提供叫醒服务;Can I borrow a hair-dryer我可以借一下电吹风吗The room next door is noisy.隔壁太吵;Could I possibly have another room key我能再要一把房间的钥匙吗I locked myself out.我把自己锁在门外了;Would you send someone up请派位服务员来一下以上安格英语老师介绍的酒店实用英语口语是办理入住手续及一些相关服务时大家需要了解的口语,当我们在酒店内享受自助餐或是其他服务时,服务员往往会向我们推荐一些其他的项目、或是让我们对他们的服务作出评价,下面一些句子是大家必须了解的:1、What kind of roomsfoods would you like to have您需要什么样的房间吃什么样的菜2、Here is a brochure of our hotel and tariff.这是介绍我们饭店的小册子和价目表;3、We'll give you a 10%ten percent discount.我们给您九折优惠;4、We'll offer tour guides complimentary breakfasts.我们给陪同提供免费早餐;5、We accept your terms.我们接受您的条件;6、May I introduce myself让我介绍我自己;7、May I present you a litter souvenir请接受我们的一点小纪念品;8、Let's drink to our friendship为我们的友谊干杯9、Let me propose a toast to the health of our guests建议为在座客人的健康干杯10、CheersBottoms干杯11、How do you like Chinese food您喜欢中国菜吗12、What do you think of our service您对我们的服务有什么意见13、Thank you for your commentscompliment, suggestions. 谢谢您给我们提的意见赞扬、建议;14、I'm afraid it's against the hotel's regulations.这是违反饭店规章制度的;15、In our hotel we don't accept tips.我们饭店是不收小费的;It's our pleasure to serve our guests well.我们为能为客人服务好而感到高兴;Thank you all the same.然而,还是要谢谢您;16、I'm afraid you'll have to pay for the damage.您必须赔偿;17、Thank you for telling us about it.谢谢您告诉我们I'll look into the mater right away.我马上去处理这件事情;18、I assure you it wont happen again.我保证此类事情不会再发生;19、Please don't worry, sir madam先生夫人,请不必担心;I will send someone up to your room right away.我马上派人到你的房间去;20、I can't guarantee anything, but I'll try my best.我不能保证,但我会尽力而为;21、What can I show you.您要买什么22、How do you like this fashion color, size, design您喜欢这种款式颜色、尺寸、图案吗23、The extra large size of this color is out of stock.这种颜色的特大号已经卖完了;Please try us again tomorrow.请明天再来看看;24、They are altogether 175one hundred and seventy-five Yuan. 共计175元;You may pay in cash or with credit card.您可以付现金也可以用信用卡;25、You have made a good choice, you have very good taste. 您真会买东西,眼力真好;下面,我们就用实际的案例来看看酒店情境下的英语口语对话:对话1:Guest: Hello, I’d like to check in please. 你好,我想入住贵酒店;Hotel staff: Certainly. Can I have the name please 当然可以,能把姓名给我吗Guest: Mr Harold Smith. Harold Smith先生;Hotel staff: Ok, Are you checking out tomorrow好的,您是明天退房吗Guest: Yes, I am. That’s right. 是的没错,是明天退房;Hotel staff: Will you need a wake up call, sir 先生您需要唤醒服务吗Guest: Yes please. At . 是的,请在早上唤醒我;Hotel staff: Ok then, your room is 502 on the fifth floor. Breakfast is served between and 9am. Enjoy your stay.好的;您的房间号码是五层的502房间;早餐是早晨到9点;祝您入住愉快;Guest: Thank you.谢谢你;对话2:Guest: Good evening, I have a reservation under the name of Tomlinson.晚上好,我有预定,名字是Tomlinson. Hotelstaff: Ok I’ve found it. Checking out on the 27th 好,我找到了;是27日退房吗Guest: That’s right. 没错;Hotel staff: Can I take a credit card for the deposit 我能用您的信用卡划账押金吗Guest: Yes, sure. Also, I’d like a non-smoking room please. 当然可以;另外,请给我一间无烟房间;Hotel staff: Certainly madam. Here’s your key. Your room is on the 7thfloor and on the left. Room 781. Check out is at 12 noon. 当然可以,女士;这是您的房间钥匙;您的房间在7层左侧,房间号码781;退房需要在中午12点之前; 许多人看了之后也许会觉得这些句子都不难,很简单;但是安格英语老师认为,英语口语难就难在不同情境下的随机应变,文本上的英语我们都能看懂,但是在实际运用的时候你能否在脑海中搜寻到对应的英语单词、句子就非常重要了,这也是为什么我们身边有那么多听读写都非常好的哑巴英语学习者;在平时,安格英语老师建议大家抽出一些时间,反复朗读以上的句子,这样以后在遇到酒店场景时就能轻松应对了;另外,现在每一位学习者只要登陆,就可以免费试听两次安格英语的课程,大家可以根据自己的喜好选择不同的英语课程哦~出国旅行就餐时常用英语口语表达快快get推荐老师微信号:qfly6688you recommend a nice restaurant near here 是否可介绍一家附近口碑不错的餐厅want a restaurant with reasonable prices. 我想去一家价位合理的餐厅;is the main area for restaurants 此地餐厅多集中在那一区there a Chinese restaurant around here 这附近是否有中国餐厅there any inexpensive restaurants near here 这附近是否有价位不贵的餐厅6. Do you know of any restaurants open now 你知道现在那里还有餐厅是营业的吗想学习更多英语知识,请关注口袋英语aikoudaiyy'd like to have some local food. 我想尝试一下当地食物;I need a reservation 我需要预约位子吗'd like to reserve a table for three. 我想要预约3个人的位子;are a group of six. 我们共有6个人;long is the wait 我们大概需要等多久you have a dress code 餐厅是否有任何服装上的规定the ladies wear formal dresses 女士是否需着正式服装jeans, please. 请不要穿牛仔裤;I have a menu,please请给我菜单;16. Do you have a menu in Chinese 是否有中文菜单I order,please我可以点餐了吗you have today's special餐厅有今日特餐吗I have the same dish as that 我可以点与那份相同的餐吗20. How do you like your steak你的牛排要如何烹调done medium/rare,please. 全熟五分熟/全生;'d like a glass of water, please. 请给我一杯水;I have a bottle of mineral water 请给我一瓶矿泉水;I have some more bread, please. 请再给我一些面包;I have some fruit instead of the dessert可不可以不要甜点改要水果I smoke可以抽烟吗order hasn't come yet. 我点的食物还没来;is not what I ordered. 这不是我点的食物;, please. 麻烦请结帐;I pay here可以在这儿付帐吗think there is a mistake in the bill. 帐单有一些错误;you check it again可不可以麻烦再确认一次帐单I pay with this credit card可以用这张信用卡付帐吗I have the receipt, please. 请给我收据;35. Will you be eating here or is this to go take out在这的用餐或带走out,please. 带走;I sit here我可以坐这里吗sandwich,please.请给我一份三明治;'ll eat here.在这儿用餐;'ll have a small hamburger,milk,and one large order of French fries.请给我一个小汉堡、的牛奶和一份大份薯条。
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酒店英语教程登记入住集团标准化工作小组 [Q8QX9QT-X8QQB8Q8-NQ8QJ8-M8QMN]
现代酒店英语实务教程02(登记入住)Unit 3 Reception 登记入住
经典对话
C=Front Office Clerk 前台服务员 G=Guest 顾客
C: Good afternoon. Welcome to XX hotel. May I help you
下午好!欢迎光临XX酒店。
能为您效劳吗
G: Yes, I’d like check-in, please.
我要登记住宿。
C: Certainly, Sir. May I have your name, please
好的,先生。
请问大名
G: I’m Lawrence Brown.
我叫劳伦斯布朗。
C: Do you have reservation with us. Mr. Brown
布朗先生,您预订了房间了吗
G: Yes, from tonight.
是的,预订了。
从今晚开始。
C: Ju st a moment please. I’ll check our reservation record. (After a while) Thank you for waiting, Mr. Brown. Your reservation is for a twin from March 5th to 7th for three nights. Is that right
请稍后,我检查一下预订记录。
(过了一会儿)让您久等了,布朗先生,您预订了从3月5日到7日3个晚上的双床间,是这样的吗
G: Exactly.
对。
C: Could you fill out the registration form, please
请填写这张登记表好吗
G: Fine (Fill the form)
好的(填写表格)
C: How would you like to make payment
您打算如何付款呢
G: By American Express Card.
用美国运通信用卡。
C: May I take a print of the card, please
请让我划印一下你的卡,好吗
G: Sure, here you are.
好的,给你。
C:Thank you, Mr. Brown. Your room number is 2809. That’s on the 8th floor. A bellman will show you the room. Please enjoy your stay.
谢谢您,布朗先生。
您的房间是9楼的2809号房,服务员会带您过去,希望您住得愉快。
常用句型百宝箱
1、入住基本应对
1) You can just skip that, and I’ll fill it in for you later on.
你可以先不填这一项,我待会儿帮您补上。
2) Please sign at the bottom on the right hand side.请在右下角签名
3) May I see some identifications
我能看看您的身份证件吗
4) How would you like to make payment/settle your bill 您打算如何付款呢
5) In cash/By credit card/By traveler’s check.。