BSCMrevised
BSCI新版条款汇总
BSCI新版条款汇总Sheet3Sheet2Sheet1PerformanceArea1:SocialManagementSystemandCascadeEff ect管理代表跟进申诉机制负责人HR培训工人BSCI价值和原则标准人员职业健康与安全风险评估人员以上人员必须理解以下要点BSCI行为守则和体系手册业务和供应链哪些商业伙伴对公司的重要利益相关者的期望使其客户有良好社会绩效的重要性BSCI守则内容和实施条款有合适的社会管理体系的好处有助于可行持续改进的与实践人和利益相关者进行的沟通审核方(生产商)主要情况决定重要的商业伙伴的依据被审核方(生产商)保存关于主要商业伙伴管理方式的记录增长预期和所需的人力资源成本计算(支付的加班费增加到成本计算中)按照业务需求组织加班;经负责人批准出现减缓或干扰生产时的应急计划劳工能力(与工人代表以及人力资源负责人合作)生产、质量检查和交付时间产能规划,至少包含:风险评估双向沟通会议记录员工代表选举记录考虑弱势群体劳动合同关于劳动保护,工作条件的描述BSCI行为守则必须展示在工作场所(车间)的可见位置工人权利和义务法律法规清单收集;工作规章守则收到合同副本至少由合资格人士培训:使用个人防护装备;关注工作关键的健康和安全问题;运用申诉机制培训方能力的文档证明工人、管理层和人力资源培训的文档证明:至少应包括参与者的名单和工作职务、日期、资料内容和培训人资质提出/调查申诉的文档证明oDocumentaryevidenceoftheworkersrepresentativeelection o工人代表选举的文档证明oCollectiveBargainingAgreement(ifapplicable)o集体谈判协议oMinutesordocumentsofmeetingsthatledtothecollectivebar gainingagreement(ifapplicable)o有关集体谈判协议的会议记录和文件(如适用)oRecruitmentanddismissalproceduresandrecordso招聘和解雇程序和记录PerformanceArea3:TherightsofFreedomofAssociationandCol lectiveBargainingPerformanceArea2:WorkersInvolvementandProtection?PerformanceArea4:NoDiscriminationoDocumentaryevidenceondisciplinaryprocedureso惩戒程序的文档证明oDocumentaryevidenceondisciplinarycasesandthemeasures takeno惩戒案例和所采取措施的文档证明oDocumentaryevidenceofworkers’performanceassessment sandprocedureso工人绩效评估和程序的文档证明oWorkercontractsoragreements,includingwithrecruitmentag encies(ifrelevant)o工作合同或协议,包括与招聘代理签订的合同或协议(若有关)PerformanceArea5:FairRemuneration最低工资标准通知BNW计算社保被审核方(生产商)让工人及其代表参与拟定并执行职业技术健康和安全内部程序。
bsckpi的绩效管理制度
bsckpi的绩效管理制度一、BSCKPI的定义BSCKPI是绩效管理中的一种重要工具,它是基于平衡计分卡(Balanced Scorecard)的指标体系,用于衡量企业绩效和关键绩效指标(Key Performance Indicators)。
平衡计分卡是由哈佛大学教授罗伯特·卡普兰和大卫·诺顿于上世纪90年代提出的一种绩效管理框架,它将企业的管理目标分为四个维度:财务绩效、客户绩效、内部业务流程绩效和学习与成长绩效,以实现企业整体战略目标的平衡发展。
BSCKPI则是在平衡计分卡的基础上,通过制定和测量关键绩效指标(KPIs),更具体地评估企业和员工的表现,从而确定绩效得分和改进建议。
BSCKPI将企业的战略目标和绩效指标进行关联,使得员工的个人目标和绩效测评与企业整体目标保持一致,促进全员协同作战和共同发展。
二、BSCKPI的重要性1. 提高绩效透明度BSCKPI能够为企业提供全面、客观的绩效评估数据,使得绩效评价更加客观和透明。
通过定量的KPIs来衡量员工的工作表现,可以减少主观性和偏见,提高评估的公正性和准确性。
2. 促进员工激励BSCKPI可以激励员工更加积极主动地参与工作,因为他们清楚自己的工作表现会直接影响绩效评分和奖惩机制。
这样可以激发员工的工作热情和创造力,提高工作效率和质量。
3. 优化资源配置通过BSCKPI对企业和员工的绩效进行评估和比较,可以及时调整和优化资源的配置,从而提高企业整体的生产效率和竞争力。
员工也能够更好地了解自己的工作重点和优先事项,高效利用时间和精力。
4. 提升企业绩效BSCKPI可以帮助企业建立全面、系统的绩效评估机制,深度了解自身的发展状况和潜在问题,找到改进的方向和方法,实现企业绩效的持续提升和发展。
三、BSCKPI的实施步骤1. 制定绩效目标和KPIs首先,企业需要根据自身的战略目标和核心价值观,制定清晰、明确的绩效目标。
然后,根据这些目标,确定关键绩效指标(KPIs),以量化和可衡量的方式来评估员工的表现。
常用BSC命令小结
常用BSC命令小结1.12.23.3号时隙号目的状态修改接口电路状态查看当前告警,号号查看所有参数一般查整个的情况号查看的相邻小区,单元名单元号目的状态修改指定单元的状态,号时隙号目的状态修改接口电路状獭?/p> 常用BSC命令小结2017-11-06 18:07:00 | #1楼ZEFS:CF号:L/U;对BCF重新启动ZEQS:BTS=BTS号:L/U;对BTS重新启动ZERS:BTS=BTS号,TRX=TRX号:L/U;对一个载频重新启动ZEFO:BCF号:ALL;查看BCF所有参数ZEQO:BTS=BTS号:ALL;查看BTS所有参数ZERO:BTS=BTS号,TRX=TRX号:ALL;查看BTS所有参数ZEAO:BTS=BTS号;查看BTS的相邻小区ZEHO:BTS=BTS号;查看BTS的切换参数ZEUO:BTS=BTS号;查看BTS的功率控制参数ZUSC:单元名,单元号:目的状态;修改指定单元的状态ZUSI:单元名,单元号;查看各单元状态的相关信息ZUDU:单元名,单元号;诊断指定单元ZCEL:CGR=1;查看A接口电路状态ZRCI:GSW:CGR=1;查看A接口电路详细信息ZCEC:CRCT=PCM号-时隙号:目的状态;修改A接口电路状态ZAHO:查看BSC当前告警ZAHP:查看BSC历史告警ZEOL:查看基站当前告警ZEOH::BCF=;查看当天告警ZEOH:查看基站历史告警ZNEL:查看CCST信令的详细信息ZFWO:BCSU=00&&08:BTS;查看GB链路详细情况(信息)ZEEI:BTS=BTS号;查看BTS的详细信息ZEOL::NR=告警号快捷键 ctrl+y (暂停)(基站数据库中有相邻小区,横向查重启:ZFQU:BTS=XX:GENA=NZEQU:BTS=XX:GENA=Y;ZFUI::;查物理通道ZDSB:::PCM=;查电路ZDTI:::PCM=;诺西—常用BSC命令小结2017-11-06 18:06:39 | #2楼诺西常用BSC命令小结(多用逗号,少用分号,检查命令没有问题后再执行这条语句)ZEEI: 看状态ZEFS:BCF号:L/U;对BCF重新启动ZEQS:BTS=BTS号:L/U;对BTS重新启动ZERS:BTS=BTS号,TRX=TRX号:L/U;对一个载频重新启动ZEFO:BCF号:ALL;查看BCF所有参数ZEQO:BTS=BTS号:ALL;查看BTS所有参数ZEQV: GPRS的修改ZEQE: 修改BTS的跳频ZERO:BTS=BTS号,TRX=TRX号:ALL;查看BTS所有参数(一般查整个bcf的情况) ZEAO:BTS=BTS号;查看BTS的相邻小区ZEHO:BTS=BTS号;查看BTS的切换参数 ZEUO:BTS=BTS号;查看BTS的功率控制参数ZEBP:;看LAC号(网优给数据的时候我们要去核对一下)ZEOL:查看基站当前告警ZEOH::BCF=;查看当天告警ZEOH:查看基站历史告警ZEEI:BTS=BTS号;查看BTS的详细信息ZEOL::NR=告警号快捷键 ctrl+y (终止正在执行的命令)快捷键 ctrl+c (暂停)一般与ZDDS;指令合用快捷键 ctr+A 加入参数ZEQE:BTS=:HOP=:开关调频(基站数据库中有相邻小区,横向查 ZEQU:BTS=XX:GENA=Y;修改SEGZEQG:BTS=143:RLT=64,RXP=-94,;修改无线接入参数值ZEWO:看当前软件包版本ZEWL:看BSC中的软件包版本ZEWA:放一个新软件包ZEWH:切换软件包ZEWV:激活软件包ZESE:创建EDAP,也可以使用此命令来查看有没有许可证,来加EDGEZEQM:BTS=: RDIV=Y:;打开分级接收ZEQK:BTS=:CNT=20:;修改干扰参数,20为上限值ZESG:ID=(ET_INDEX):;删除edgeZEAM:修改邻区参数ZESI:ID=(ET_INDEX);查看已有的EAGE条数ZEAT:;查看有没有同频的邻区ZEAO:SEG=::ASEG=:;查看两个小区邻区关系ZEAO:::ASEG=本小区号:;查看所有指向本小区的邻区ZEAO:SEG=:;查看所有指出的邻区ZEAD:SEG=::CI=,LAC=:;仅仅删除指向CI的邻区ZEOR:BCF:13914(告警顺序号码):;删除误告警ZUSC:单元名,单元号:目的状态;修改指定单元的状态ZUSI:单元名,单元号;查看各单元状态的相关信息ZUDU:单元名,单元号;诊断指定单元ZUSI:ET,130查看配传输状态ZCEL:CGR=1;查看A接口电路状态ZCEC:CRCT=PCM号-时隙号:目的状态;修改A接口电路状态ZRCI:GSW:CGR=1;查看A接口电路详细信息ZRCR:删除未使用的电路ZAHO:查看BSC当前告警ZAHP:查看BSC历史告警ZAHO ::NR=2993:;查看有没有上下时隙不匹配的告警ZAHO ::NR=2725:;邻区出错ZNEL:查看CCS7信令的详细信息ZFXI:NSEI=0&&65535:BTS;查看GB链路详细情况(信息)ZFUI::;查物理通道ZFWO:开EDGE时查看BCSU,PCU(先用ZEQO查到NSEI再用NSEI的值去查找,当BSC为3i时为ZFXO)ZFXO:NSEI=544:BTS:;查看544下挂的BTS个数和BCSU,PCUZFXO:BCSU=0&&8:BTS;查看所有的下挂基站和NSEI号ZFQU:BTS=XX:GENA=N 重启ZQNI:查看BSC所处的位置ZQNS::;查看电脑记录,正在操作的用户名ZIGO:2016-3-27,:USERID=GSMGSM:CMD=EQS,::;查看许可用户对基站的操作记录 ZQRI:;查看BSC的IP地址ZDSB:::PCM=;查ETZDDS: 查看起站过程2725的处理告警出现后记下此时的BCSU号输入ZDDS:BCSU=?:;>ZGSC 回车对照相应告警出现的时间找到LAC,CI号后CALLER: 01C0 0074 00RETURN ADDRESS: 000C(L0001).0000127CWRITE TIME: 2017-05-0623:40:56.35PARAMETERS: E-01 0024.00001F20 00000082 000C.0001C6C9USER TEXT : HAS:set ALARM 0x2725. target cell listUSER DATA :01 01 88 F9 14 03 00 00 00 00 00 00 00 00 00 0000 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0000 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0000 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0000 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0000 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0000 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0000 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0000 00红色的为LAC,绿色的为CI然后到网管里更改相应的MBCCH,NCC,BCC值(修改时注意锁闭所有的有关小区和载波,然后查看与之有关的小区参数是否已更改) ZDTI:::PCM=;ZDTI:::PCM=?;查看传输信令使用状态ZDTI::::UA;查看又没有临时的OMU信令ZYEF:ET,ET号;对传输(把ET调整到工作状态<ZUSC:ET,ET号>) ZYMO:ET,ET号;查看et的质量ZYEC::ET,246:NORM,CRC4,ON:;改变传输校验模式ZWUP:ET号::ALL;看传输上面时序的应用情况ZW7I:查看许可证使用数量和日期ZWOS:查看运行参数ZWOI:集成的参数值BSIC--71:此参数左为NCC值,右边为BCC值。
[平衡计分卡]BSCM
(平衡计分卡)BSCMBSCM当前位置:首页→APICS认证→CPIM→BSCM课程简介此课程将探讨于整个供应链中管理物料流动的基本定义和概念,使学员对供应链的整体流程有壹个全面的认识,包括从内部和外部供应商流入和流出企业本身的全过程。
介绍了供应链中从供应商到客户的各个环节的关联活动。
课程目标★全面解读供应链管理的概念★系统了解供应链管理关联流程★建立通用管理语言★为CPIM后续模块的学习奠定基础内容提要课程时间4天,共30学时MPR当前位置:首页→APICS认证→CPIM→MPR课程简介此课程将探讨如何确定和评估企业内部和外部的需求、进行需求预测以及如何制定销售及运营计划等流程。
重点内容是如何建立切实可行的、和企业战略和目标相壹致的且符合可用资源限制的主排程。
课程目标★解读主资源计划体系和原理★详细了解主资源计划体系的各层面计划的制定、确认以及考核的流程和步骤★学习需求管理,销售及运营计划和主排程的技术和方法★掌握如何于不同商业环境下制定运营计划内容提要课程时间4天,共30学时DSP当前位置:首页→APICS认证→CPIM→DSP课程简介课程主要探讨物料和产能排程的各种技巧,包括详细的学习物料需求计划(MRP),产能需求计划(CRP)、库存管理的实务,采购及供应商的排程等。
课程目标★学习库存管理的概念、原理、策略和技术★精通物料需求计划MRP的计算逻辑,过程和参数的应用★了解产能需求计划CRP的流程以及和MRP的关系★初步了解供应商关系管理的概念和技术内容提要课程时间4天,共30学时ECO当前位置:首页→APICS认证→CPIM→ECO课程简介此课程重点阐述的内容包括:工作订单的优先权和排序、计划的执行、生产进度控制和方案、业绩评估和反馈。
课程介绍了于生产排程、生产过程控制、执行质量措施和持续改进计划等方面的技巧。
课程目标★学习对工作流进行优化排程的原则、技术、方法和实践★了解执行计划,实施控制和方案反馈的流程和步骤★认识对运营绩效进行监测和评估的重要性★了解生产成本计算的各种方法和对绩效的影响内容提要课程时间4天,共30学时SMR当前位置:首页→APICS认证→CPIM→SMR课程简介此课程主要探讨正于应用的或正于发展中的管理技术,方法和制造策略和供应链关联领域的关系。
KPI、BSC与MBO详解
KPI、BSC与MBO详解KPI、BSC与MBO这三个名词都是管理学中非常重要的概念。
本文将详细解释它们各自的含义、作用以及实现方法等方面的内容。
一、KPIKPI(Key Performance Indicator)翻译为关键业绩指标,是衡量一个组织或个人业绩的重要指标。
KPI必须确定出来,才能评估组织或个人的绩效,并进行改进。
KPI的具体应用场景有很多,比如公司的市场份额、销售额、客户满意度等。
在企业管理中,KPI的作用也很重要。
1.管理者落实目标管理:KPI能够帮助管理者确立企业目标,并且明确责任和任务分工。
2.调整战略和资源:通过KPI的监测,可以对结果进行分析,进而调整战略以及调配资源。
3.改进绩效管理:通过KPI的明确和使用,可以制定绩效评估和奖励管理方案,提高员工的积极性和驱动力。
4.加速响应市场需求:通过KPI的跟进,可以更快地适应市场变化和需求,提高企业创新能力和竞争力。
二、BSCBSC(Balanced Scorecard)翻译为平衡记分卡,是一种绩效管理工具。
BSC的目标是协调和衡量一个组织内部的关键因素,并将这些因素与企业战略和长期目标的实现联系起来。
BSC主要包括四个方面的指标:1.金融:主要关注企业的财务状况,比如销售增长、利润率、现金流等。
2.客户:主要关注企业的客户满意度,包括客户服务、产品质量等。
3.内部流程:主要关注企业内部管理流程的效率和质量,包括生产、物流、研发等。
4.学习与发展:主要关注员工的学习和成长,包括技能提升、培训等。
BSC通过定期收集、分析和展示数据来衡量绩效,并制定相应的改进计划。
三、MBOMBO(Management by Objectives)翻译为目标管理法,是一种以目标为导向的管理方式。
MBO是在完成员工和组织目标之间建立联系的一种方法。
MBO的主要步骤包括:1.定义目标:确定员工和组织目标。
2.制定计划:制定一份详细的计划,包括时间表和负责人等。
基于BSC的战略执行体系-revised
根据上级的目标和策 略、本人的工作职责 与日常工作制定本人 的目标与方向
根据本人的目标与方 向制定相关的策略与 KPI
将本人的平衡计分卡 KPI分解成下属的任 务,并制定行动计划
运用策略规划与执行表进行目标分解(1)
策略规划表(包括两部分)是帮助本人制定BSC目标的。第一部分中的目标包 括两项内容(见下图):一是上级分解给你本人的目标,即上 级的策略,是对 上级策略的承接;二是本人工作职责与日常工作的目标。
√ √
√ √
将本人的平衡计分卡策略指标分解成下级 的工作任务,并确定任务 KPI 及负责人。 根据工作任务制定详细的行动计划及时间 安排。
提 纲
战略执行中的问题
公司平衡计分卡KPI的设置
平衡计分卡KPI的分解
绩效的实时监控
有效执行战略:实时的绩效监控
分析 平衡计分卡
财务
下达的KPIs
客户
内部 流程
有效率的流程
士气高昂的团队
如何建立所需组织能力
要建立所需的组织能力, 公司员工需要建立怎么 样的思维模式?
要建立所需的组 织能力,我们公 司需要和拥有怎 么样的人才? 组织能力
员工思维模式
愿不愿意?
会不会?
=员工能力X员工思维模式×员工治理方式 组织能力
员工能力 员工治理方式 容不容许?
要建立所需的组织能力, 公司应提供怎么样的员 工管理环境?
平衡记分卡
客户纬度 权威机构对产品测评 产品市场占有率 重点伙伴增长/成长率 战略伙伴满意度
组织纬度 情报分析报告数量及质 量 客户测试通过率 伙伴支持成功率 战略伙伴需求响应时间
提 纲
战略执行中的问题
公司平衡计分卡KPI的设置
以bsc为基础的绩效管理方案
以bsc为基础的绩效管理方案英文回答:Performance management is a crucial aspect of any organization, and it plays a significant role in driving the success of the business. When it comes to performance management, using the balanced scorecard (BSC) as a framework can be highly effective. The BSC provides a comprehensive approach to evaluating and managing performance across various perspectives, including financial, customer, internal processes, and learning and growth.One of the key benefits of using the BSC as a performance management tool is its ability to align the organization's strategic objectives with key performance indicators (KPIs). By establishing clear KPIs for each perspective of the BSC, organizations can ensure that every aspect of their operations is contributing to the overall strategic goals. This alignment helps in driving a morefocused and cohesive approach to performance management.Moreover, the BSC allows for the measurement of both financial and non-financial performance indicators. While traditional performance management systems often focus solely on financial metrics, the BSC encourages a more balanced view by incorporating non-financial KPIs related to customer satisfaction, internal processes efficiency, and employee learning and development. This holistic approach provides a more comprehensive understanding of the organization's performance.Another advantage of using the BSC is its emphasis on continuous improvement and learning. The learning and growth perspective of the BSC encourages organizations to invest in employee training and development, which in turn contributes to the overall improvement of performance. By fostering a culture of learning and innovation, the BSC helps organizations stay competitive and adapt to changing market conditions.In summary, the balanced scorecard offers a robustframework for performance management, allowingorganizations to align their strategic objectives with KPIs, measure both financial and non-financial performance, and promote continuous improvement and learning. By leveraging the BSC, organizations can drive better performance and achieve their long-term strategic goals.中文回答:绩效管理是任何组织的关键方面,在推动业务成功方面起着重要作用。
以bsc为基础的绩效管理方案
以bsc为基础的绩效管理方案BSC, or Balanced Scorecard, is a strategic performance management tool that aligns organizational objectives with individual and departmental goals. This comprehensive framework ensures that all efforts within an organization are focused on achieving itslong-term strategic vision. By breaking down strategic objectives into measurable, actionable targets, BSC enables organizations to track progress, identify gaps, and make informed decisions to enhance performance.以平衡计分卡(BSC)为基础的绩效管理方案是一种战略性的绩效管理工具,它能够将组织目标与个人和部门目标相协调。
这个全面的框架确保了组织内部的所有努力都聚焦于实现其长期战略愿景。
通过将战略目标分解为可衡量、可执行的具体目标,BSC使组织能够跟踪进度、识别差距,并作出明智的决策以提高绩效。
A BSC-based performance management program typically comprises four key perspectives: financial, customer, internal business processes, and learning and growth. Each perspective contributes to the overall strategic objectives of the organization, ensuring a balanced approach to performance evaluation. By focusing on these four areas, organizations can gain a comprehensive understanding of their strengths, weaknesses, opportunities, and threats.基于BSC的绩效管理方案通常包含四个关键维度:财务、客户、内部业务流程以及学习与成长。
bsc平衡计分法
bsc平衡计分法平衡计分卡(Balanced Scorecard,简称BSC)是一种战略管理和衡量工具,由哈佛商学院的罗伯特·S·卡普兰和复兴方案国际咨询企业总裁戴维·P·诺顿于1992年提出。
它通过财务、客户、内部流程、学习和成长四个维度来衡量企业的绩效,帮助企业实现战略目标。
BSC的核心思想是平衡短期和长期目标、内部和外部因素、财务和非财务指标。
它强调企业应该从多个角度来审视自身的业绩,而不仅仅是关注财务指标。
这种方法有助于企业更好地理解自己的优势和劣势,从而制定出更有效的战略。
BSC的四个维度分别是:1. 财务维度:这是BSC中最直接的维度,主要关注的是企业的经济效益。
包括利润、收入、投资回报率等财务指标。
2. 客户维度:这个维度关注的是企业的客户满意度和忠诚度。
包括市场份额、客户保留率、客户获取成本等指标。
3. 内部流程维度:这个维度关注的是企业的内部运营效率。
包括生产效率、产品质量、服务速度等指标。
4. 学习和成长维度:这个维度关注的是企业的创新能力和员工发展。
包括研发投入、员工满意度、培训投入等指标。
BSC的优点在于,它提供了一个全面的框架,帮助企业从多个角度来衡量自己的业绩。
这种方法不仅可以帮助企业更好地理解自己的优势和劣势,还可以帮助企业制定出更有效的战略。
此外,BSC还强调了学习和成长的重要性,这对于企业的长期发展至关重要。
然而,BSC也有其局限性。
首先,BSC需要大量的数据和信息,这可能会增加企业的管理负担。
其次,BSC的各个维度之间可能存在冲突,例如,提高生产效率可能会降低产品质量。
因此,企业在实施BSC时,需要充分考虑这些因素,以确保BSC能够真正地为企业带来价值。
bsc平衡计分法
bsc平衡计分法(实用版)目录1.BSC 平衡计分法概述2.BSC 平衡计分法的四个维度3.BSC 平衡计分法的应用优势4.BSC 平衡计分法的实际应用案例5.BSC 平衡计分法的总结与展望正文1.BSC 平衡计分法概述BSC 平衡计分法,全称“Balanced Scorecard”,即平衡计分卡,是一种绩效管理工具,用于帮助组织和企业实现战略目标。
BSC 平衡计分法由美国管理大师罗伯特·卡普兰和戴维·诺顿于 1992 年首次提出,目前已成为全球企业广泛应用的管理模式之一。
2.BSC 平衡计分法的四个维度BSC 平衡计分法包括四个维度,分别是:(1)财务维度:主要关注企业的财务指标,例如营业收入、利润、成本等,以衡量企业的经济效益。
(2)客户维度:关注企业的客户满意度、市场份额等,以衡量企业在市场中的竞争地位。
(3)内部业务流程维度:关注企业的生产、研发、销售等业务流程,以提高企业的运营效率。
(4)学习与成长维度:关注企业的员工素质、创新能力和企业文化,以促进企业的持续发展。
3.BSC 平衡计分法的应用优势BSC 平衡计分法具有以下应用优势:(1)战略导向:BSC 平衡计分法将战略目标分解为可衡量的指标,有助于组织和企业实现战略目标。
(2)全面性:BSC 平衡计分法从四个维度全面衡量企业的绩效,有助于发现企业的优势和劣势。
(3)协同性:BSC 平衡计分法强调各个部门和员工的协同合作,有助于提高企业的整体运营效率。
(4)持续改进:BSC 平衡计分法鼓励企业不断改进和创新,有助于提高企业的核心竞争力。
4.BSC 平衡计分法的实际应用案例华为公司作为我国著名的通信设备制造商,成功运用 BSC 平衡计分法,实现了企业的快速发展。
在财务维度,华为关注收入和利润的增长;在客户维度,华为重视客户满意度和市场份额;在内部业务流程维度,华为不断优化生产、研发等流程;在学习与成长维度,华为注重员工培训和创新能力提升。
平衡计分卡管理办法
第3条 管理内容
BSC管理内容包括:BSC开发、BSC分解、BSC更新和BSC跟踪回顾。
第4条 职责划分
1.战略管理委员会:公司BSC管理的最高决策机构,负责监督整体BSC运行并对相关提案进行审批。
2.战略管理办公室(OSM):负责组织公司BSC执行,并定期将BSC运行效果向战略管理委员会汇报。
3.体系下部门BSC更新
体系下各部门BSC更新参照“部门BSC分解流程”进行。
第17条 部门BSC临时更新
1.临时更新需求提出与审议
(1)各部门依据部门内外部客观环境变化,向本体系主管副总裁提报《部门BSC临时更新申请》。
(2)体系主管副总裁对本体系所属部门提报申请进行审核,更新内容审核确定后,及时报送OSM备案。
2.战略管理委员会组织召开BSC专题研讨会,对OSM提报的《公司BSC讨论稿》内容合理性进行充分研讨。
3.OSM根据BSC研讨会意见,编制形成《公司BSC执行稿》,并及时报送战略管理委员会审核。
4.战略管理委员会对OSM编报《公司BSC执行稿》进行审核,并就相关问题与OSM进行具体沟通。
5.OSM根据战略管理委员会审核意见,对《公司BSC执行稿》进行优化调整,后报送战略管理委员会备案。
配合公司每年年中、年末对《纲要》进行的例行修订,公司BSC进行系统更新,除此之外,年度内不进行例行的BSC更新。
第12条 管理内容
依据公司《纲要》(修订版),顺次更新公司、体系、部门及子公司的BSC。
第13条 管理流程
1.公司BSC更新
(1)战略管理委员会组织编制《纲要》(修订版),并及时发送OSM。
(2)OSM根据《纲要》(修订版)编制《公司BSC讨论稿》,并及时报送战略管理委员会审议。
bsci验厂12项内容 -回复
bsci验厂12项内容-回复BSI验厂是指由英国标准学会(British Standards Institution,也称BSI)组织的对供应链中企业的社会责任和合规性进行评估的一项认证。
该认证内容主要包含以下12个方面:1. 企业运营管理体系。
验厂的第一项内容是评估企业的运营管理体系,包括组织结构、人员配备、任务分工、流程规范等方面。
此项内容的目的在于确认企业是否具备高效、透明的内部管理,确保供应链中各环节的协调与衔接。
2. 人员管理与劳动权益保护。
此项内容关注企业的员工资源管理及劳动权益保护情况。
验厂人员将对企业的招聘程序、培训安排、绩效评估及薪酬制度等进行细致调查,以确认企业是否遵守当地劳动法规,保障员工合法权益。
3. 劳动力管理与工时监控。
劳动力管理与工时监控是BSI验厂中的重要部分之一。
通过调查员工工时记录,验证企业是否合法、合理开展加班、倒班工作,并确定是否在工作时间、休息时间及假期等方面遵守相关标准。
4. 健康与安全管理。
针对企业的工作场所、操作程序及劳动保护设施,验厂人员将评估企业对员工提供的安全保护措施是否符合国际标准。
此外,他们还会查看企业是否有建立应急管理机制以及事故报告和应对措施等。
5. 环境保护与能源管理。
环境保护与能源管理是公司社会责任的重要方面,也是BSI验厂的关注点之一。
验厂人员将评估企业的环境保护政策与措施,包括废水、废气、固体废弃物等方面的处理手段以及节能减排措施。
6. 材料及供应商管理。
企业的材料及供应商管理对于保障产品质量和可持续发展至关重要。
验厂人员会评估企业的物流及库存管理,确认企业是否能够准确记录原材料来源、交付方式及供应商的合法性,从而确保供应链的整体可靠性。
7. 道德商业行为。
道德商业行为是企业社会责任的核心价值。
验厂人员将关注企业的商业道德行为,检查企业是否遵守反贿赂、反腐败等相关法规,以及企业是否遵循公平竞争原则,如不滥用市场支配地位等。
8. 信息安全与保护。
引入BSC和ABM的全面预算模型的改进与应用研究的开题报告
引入BSC和ABM的全面预算模型的改进与应用研究的开题报告一、研究背景与意义全面预算是一种以管理决策为中心、以完善企业管理为目标、以信息技术支持为手段的管理工具,是提高企业管理水平和综合竞争力的重要手段之一,也是企业进行决策和规划的基础。
然而,现有的传统预算模型往往只关注财务层面的特定指标,无法完全满足企业日趋复杂的管理需求。
在此背景下,引进BSC和ABM的全面预算模型就成为了实现全面预算的有效途径。
BSC(平衡计分卡)是一种以战略为导向、以绩效为核心的管理工具,可以帮助企业将策略和目标转化为可行的业务计划和行动方案,并在此基础上实施绩效管理。
ABM(活动成本管理)则是一种以活动为基础、以成本为核心的管理工具,可以帮助企业理解产品或服务过程中每一个环节的成本构成和成本控制方案,并为企业提供更具竞争力的绩效管理方式。
因此,本研究旨在结合BSC和ABM的全面预算模型,改进传统预算模型,以大幅提高企业管理决策水平和综合竞争力。
二、研究内容与方法1. 研究范围:本研究主要研究全面预算中的BSC和ABM两种管理工具在企业中的应用,分析其对传统预算模型的改进作用以及优缺点。
2. 研究方法:本研究主要采用以下研究方法:(1)文献综述法:对已有相关文献进行梳理和整合,分析BSC和ABM的全面预算模型的基本理论和实践应用。
(2)案例研究法:选取不同行业、不同规模的企业,深入分析其运用BSC和ABM的全面预算模型后的改进效果,并进行比较分析。
(3)问卷调查法:通过问卷调查的方式,获得企业对全面预算模型进行应用的实际情况以及对其改进方案的看法。
3. 研究内容具体研究内容包括以下几个方面:(1)BSC和ABM的基本理论和实践应用(2)传统预算模型的缺陷及其改进方案(3)结合BSC和ABM的全面预算模型的构建与设计(4)全面预算模型的应用案例分析(5)针对不同行业和不同类型的企业,分析全面预算模型在应用实践中存在的问题并提出改进建议。
包含bsc的英文单词
包含bsc的英文单词
这是一个包含bsc的英文单词列表,其中bsc代表着“学士学位”(Bachelor's degree)。
这些单词可能会出现在学术论文、简历、职位描述等场合中。
1. BSc:学士学位的缩写
2. BScEd:学士教育学位
3. BScEng:学士工程学位
4. BScN:学士护理学位
5. BScPharm:学士药学学位
6. BScS:学士计算机科学学位
7. BScEcon:学士经济学学位
8. BScMath:学士数学学位
9. BScPsych:学士心理学学位
10. BScBio:学士生物学学位
11. BScChem:学士化学学位
12. BScGeol:学士地质学位
13. BScPhys:学士物理学学位
14. BScStats:学士统计学学位
15. BScElec:学士电子工程学位
16. BScAgr:学士农业学位
17. BScEnv:学士环境科学学位
18. BScForestry:学士林业学位
19. BScHort:学士园艺学位
20. BScMar Sci:学士海洋科学学位
这些单词可以帮助你更准确地描述自己的学历或职业。
同时,也可以让你更好地理解相关领域的文献和讨论。
bsc内部流程指标
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BSC绩效考核指标汇总
(Benchmark=国债指数、企业债指数、LIBOR、CFO评估的CD基准利率按计划的可投资比例加权的同期收益率)
财务部
普通账户基金投资净投资收益率/同期Benchmark
所管辖帐户净投资收益率/总经理选择的市场基准收益率
(Benchmark=同期封闭式基金指数收益率)
服务统计资料
新客户增加数量
(本期新客户数/总客户数)*100%
本期新客户数,客户总数
最终客户数量
(本期老客户数/客户总数)*100%
本期老客户数/客户总数*100%
新产品的开发数量
产品上市的实际数量
销售资料
技术服务满意度
对客户进行随机调查的技术服务满意度评分的算术平均值
对客户技术服务满意度调查
直销客户满意度
BSC关键绩效指标汇总
财务类指标
关键绩效指标
指标定义/计算公式
数据来源
部门费用预算达成率
(实际部门费用/计划费用)*100%
部门费用实际及预算资料
项目研究开发费用预算达成率
(实际项目研究开发费用/计划费用)*100%
项目研究开发费用实际及预算资料
课题费用预算达成率
(实际课题费用/计划费用)*100%
会议记录、记要
与各分公司日常联络
与各分公司保持畅通的信息联络
电话、文件、E-mail
文件传递效率
按照文件的紧急程度按时、按质传递
公司文件流转规定
文件制作效率和准确性
按照文件类型及时制作、印发
公司公文管理规定
机要档案和文件的归档
机要、文件、档案及时归档
公司公文管理规定
关键绩效指标
BSCI社会责任意见申诉管理程序
3.4资料存档
3.4.1通过以上任一方式反映的意见或建议皆采用《员工意见及投诉处理表》进行登记与记录,所有反馈书面答复之内容皆采用《员工意见及投诉处理表》进行回复。
3.4.2《员工意见及投诉处理表》由行政部复印、分类、汇总存档。
4鼓励
4.1由行政部汇总一年来存档收集之意见、建议,分析其中之实用性或已采纳之措施,进行评选有建设性意见或合理化建议最多且被采纳者及为公司发展献计献策有功劳者。
2.4本规定涉及意见管理、内部检查纠正、顾客及其他方投诉等。
2.5 涉及个人生活隐、政治性问题、无凭无据的批评及抱怨不属于此范围。
3程序
3.1职责
3.1.1行政部:申诉中涉及行政、人事、后勤等方面的申诉的回复、处理。
3.1.2安全委员会:申诉中涉及消防安全、生产安全等方面申诉的回复、处理。
3.2处理程序及处理期限
3.2.3向员工代表反映意见或建议,员工代表力所能及之问题,可采取当面答复;或者通过员工总代表向行政部反映所获取之意见或建议,由行政部安排有关部门调查处理,有关部门在5日内将回复结果以《员工意见及投诉处理表》形式进行反馈。
3.2.4通过每季度一次定期举办的访谈日,直接向管理层申诉,即时答复(事后补做记录)或填写《员工意见及投诉处理表》,自访谈日起七个工作日内答复。
1目的
为了快速有效地处理公司相关方的意见和建议,促进公司与各方的沟通,特制定本规定。
申诉:指任何本公司员工或其它利害相关者团体以书面方式提出的意见。
2范围
2.1对公司各项规章制度有异议或有不明之处;
2.2对公司各项管理及管理人员不满(工作失职、以权谋私、以势欺人)之处;
企业绩效评价视角BSC应用的维度转换
企业绩效评价视角BSC应用的维度转换传统的BSC维度BSC首次被提出时,是由卡普兰和诺顿在1990年代初期提出的。
最初的BSC包括四个维度:财务、客户、内部业务流程和学习与成长。
这些维度反映了企业绩效评价中的关键因素,即企业的财务表现、顾客满意度、内部业务流程和员工学习与成长程度。
然而,随着BSC的发展和应用,一些企业开始发现,这四个传统的维度不再能够充分满足其管理需求,因此需要对这些维度进行转换,以反映新的目标和优先事项。
在进行BSC的维度转换时,企业需要根据其特定的发展战略和业务需要,对传统的四个维度进行重新排序、添加或者删除。
下面是几个常见的BSC维度转换案例:1. 将“财务”维度放至次要位置有些企业认为,单纯强调“财务”维度过于固化和短视。
这些企业将“财务”维度放至次要位置,转而强调其他维度,如“客户”维度或“学习与成长”维度。
这样做的理由是,企业的财务表现往往是各个维度表现的结果,而非主要目标。
2. 添加“社会责任”维度随着社会对企业社会责任的关注度提高,一些企业开始在BSC中添加“社会责任”维度,以衡量自身在可持续性和社会贡献等方面的表现。
这样做的理由是,企业的社会影响力和声誉不仅仅取决于其经济贡献,更需要其所承担的社会责任和义务。
3. 将“学习与成长”维度拆分有些企业将“学习与成长”维度进行拆分,以更好地关注员工培训、技能和专业知识的发展。
这些企业可能会加入“员工满意度”和“员工培训”等新的维度,以更好地反映其人力资本的管理和发展状况。
4. 添加行业特定的维度一些行业有其特有的的管理需求和业务特点,因此需要向BSC中添加行业特定的维度。
例如,一些医院和健康保健机构可能会添加“临床质量”和“患者安全”等新的维度,以反映其服务质量和病人满意度等关键指标。
结论综上所述,BSC应用的维度转换是企业根据实际情况和管理需求,对传统BSC维度进行重新排序、添加或删除的过程。
这一过程不仅帮助企业更好地把握关键的业绩指标和目标,还有助于企业实现战略目标并提高管理效能。
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1The basic elements of the supply chain include:A) supply, manufacture, distribution.B)design, manufacture, inventory.C) engineer, design, manufacture.D) supply, engineer, manufacture.2In order to maximize profit, a company must have all of the following objectives except:A) Best customer serviceB)Most accurate production forecastC) Lowest inventory investmentD) Lowest distribution cost3The inventory turns ratio measures:A) the amount of inventory needed to support sales growth.B)obsolete inventory as a percent of sales.C) how effectively inventory is being used.D) the amount of space needed to store inventory.4Process specifications can be best defined as a document which:A) shows how the product will appear.B)shows the steps needed to produce the end item.C) details the capacity available at a work center.D) flow charts various processes.5A company's strategic plan:A) provides the manufacturing plan for families of end items.B)outlines the sales plan for the next year.C) is a statement of goals and objectives for a long range period.D) outlines new products for the next year.6In which of the following manufacturing environments would consumer products, such as film, food, etc. be classified?A) Assemble-to-orderB)Engineer-to-orderC) Make-to-orderD) Make-to-stock7Many different end items are made from a small number of components. What manufacturing environment would this be?A) Make-to-stockB)Make-to-orderC) Assemble-to-orderD) Engineer-to-order8The purpose of a strategic business plan is to:A) plan production by product family.B)plan for business changes which take a long time.C) establish customer requirements over the long term.D) establish order promising strategies.9Aggregate inventory management is concerned with:A) managing inventory items and how they are used.B)establishing the production plan.C) the cost and benefits of carrying the different classes of inventory.D) the distribution network and the movement of inventory.10Which of the following are objectives of inventory?I.Maximize customer serviceII.Efficient transactionIII.Low cost plan operationsIV.Minimum inventory investmentA) I, II, and IIIB)I, III, and IVC) I, II, and IVD) II, III, and IV11Which of the following would be included in the cost of carrying inventory?I.Heating and lighting a warehouseII.Obsolete inventorybor to move materialIV.Damaged inventoryA) I, II, and IIIB)II, III, and IVC) I, III, and IVD) I, II, III, and IV12Which of the following best describes a normal distribution?A) Most values clustered near a central pointB)Warehouses centrally located to marketsC) Values accumulated at six sigmaD) A critical ratio of 1.013Based on the following information, what would the safety stock need to be to ensure product is in stock 99.9999% of the time?MAD = 100On hand = 200Weekly demand = 400A) 100B)300C) 500D) 60014Each distribution center places orders from central supply as they are needed. This is called:A) pull system.B)push system.C) Just-in-Time delivery.D) supply chain management.15A company makes all decisions regarding forecasting and orders centrally for its distribution network. This company is using which of the following systems?A) Pull systemB)Push systemC) Just-in-TimeD) Time phased order point16A company wants to store 15,000 cartons with 20 cartons on each pallet. The warehouse is set up to store pallets 5 high. How many pallet positions are needed?A) 150B)500C) 750D) 300017All of the following are basic grouping methods to store and locate stock in a warehouse except: A) Items related functionallyB)Items in sequential SKU numberC) Items which are physically similarD) Items which are fast moving18What is the major disadvantage of a fixed location warehouse?A) Put away time is increasedB)Cube utilization is poorC) Dock time is increasedD) Material handling costs rise19Which of the following are advantages of point of use storage?I.Ease of controlII.Material handling is reducedIII.Storage costs are reducedIV.Material is accessible at all timesA) I, II, and IIIB)II, III, and IVC) I, III, and IVD) I, II, III, and IV20Which of the following are advantages of using central storage?I.Ease of controlII.Costs are reducedIII.Inventory record accuracy is easier to attainIV.Safety stock is reducedA) I, II, and IIIB)I, III, and IVC) II, III, and IVD) I, II, III, and IV21Which of the following best describes cycle counting?A) A process to reduce cycle timeB)Set up reduction to shorten the production cycleC) Counting inventory on a pre-determined scheduleD) Conducting a time study at a work center22The movement of finished goods from production to the customer is:A) physical supply.B)supply chain.C) physical distribution.D) conversion cycle.23All of the following activities are part of the physical distribution system except: A) TransportationB)WarehousingC) Material handlingD) Forecasting of customer orders24Trucks, as a mode of transportation, are best suited for:A) moving small quantities to widely dispersed markets.B)moving large quantities to widely dispersed markets.C) moving small quantities to narrowly dispersed markets.D) moving large quantities to narrowly dispersed markets.25For a given product, the line haul cost is $1.50 per mile. The product will move 400 miles. If 40,000 pounds are being shipped, what is the cost per hundred weight?A) 1.00B)1.50C) 2.00D) 2.5026Which of the following best describes the purpose of a distribution warehouse?A) A warehouse to store goods for long periods of timeB)A storage warehouse for floor stockC) A warehouse to move and mix goodsD) A supply chain warehouse for regional storage27Which of the following are the roles which warehouses serve?I.Transportation consolidationII.Inventory efficiencyIII.Product mixingIV.Customer serviceA) I, II, and IIIB)I, III, and IVC) II, III, and IVD) I, II, III, and IV28A market boundary can be defined as the:A) geographic boundary of a region.B)line where the laid down cost is the same from two supply sources.C) line where shipments in one distribution center equals another.D) mileage boundary where shipment costs exceed the margin to be gained.29As a company increases the number of warehouses from one to two, there is an impact on safety stock. Safety stock will:A) increase by a factor of 2.B)decrease by half.C) increase, and the percent can be calculated.D) decrease by a calculated percentage.30The Just-in-Time philosophy can be best defined as:A) Delivering goods just before they are neededB)Fulfilling customer orders just as they are neededC) Manufacturing without inventoryD) Elimination of waste31The Toyota Motor Company identified seven sources of waste in manufacturing. Which of the following represent those sources of waste?I.ProcessII.OverproductionIII.Wait-timeIV.MovementA) I, II, and IIIB)I, II, and IVC) II, III, and IVD) I, II, III, and IV32To achieve necessary quality levels in a JIT environment, quality must be:A) built into the product by operators.B)inspected at multiple points.C) ensured by the quality control lab.D) an inspectors function.33In order to reduce the number of transactions which occur in a JIT environment, companies use a system called:A) transaction prevention.B)pre-deduct.C) backflushing.D) bar coding.34The annual cost of goods sold for a company is $40 million and the average inventory is $10 million. By how much would the inventory need to be reduced to have annual inventory turns equal 20 turns?A) $2 millionB)$4 millionC) $6 millionD) $8 million35A company wants to produce 1000 units over the next four months using a level strategy. The months have 20, 21, 19 and 22 working days in each one. Based on this strategy, how much would be produced in the first month?A) 244B)254C) 260D) 26236System nervousness is caused by:A) the inability of the planner to remain calm.B)requirements changing rapidly.C) constant demands by manufacturing for long production runs.D) purchased materials which do not arrive on time.37A component has a fixed cost of $1,000 and a variable cost of $5.00 per unit to produce. What would the average cost per unit be if the company produces 4,000 units?A) $5.00B)$5.10C) $5.25D) $5.5038Which of the following best defines throughput?A) The number of bottlenecks slowing productionB)The total capacity which a factory can produceC) The speed of a work center to produceD) The total volume of production passing through a facility39Forecasts are typically more accurate for the near future than they are for the longer future. This occurs because:A) the near term holds less uncertainty than the long term.B)more data is available in the near term.C) aggregate data is easier to forecast.D) the future is more dynamic in the near term.40Forecasts are usually wrong but we continue to use them. They are necessary because:A) forecasters provide a service to the organization.B)forecasts are a prelude to business planning.C) the master production schedule (MPS) needs one.D) materials requirements planning (MRP) cannot operate without one.41Even in an intermittent manufacturing shop, certain JIT principles can be applied. Which of the following principles can be used in an intermittent manufacturing shop? I.Employee involvementII.Total preventive maintenanceIII.Inventory reductionIV.Continuous flow linesA) I and IIIB)II and IVC) I, II, and IIID) I, II, III, and IV42Which of the following manufacturing types would typically have the longest delivery time?A) Make-to-orderB)Engineer-to-orderC) Make-to-stockD) Assemble-to-order43Which of the following statements would be true regarding the delivery time in an engineer to order company?A) Delivery time is shorter than a make-to-order company.B)It would be the same as a make-to-stock item.C) It would be longer than an assemble-to-order company.D) It would be shorter than an assemble-to-order company.44Which of the following would be considered a function of physical distribution?A) Material handlingB)RoutingsC) Kanban sizeD) Pull signal45Which of the following would be considered part of the physical distribution system?A) Moving materials between work centersB)Receiving goods from suppliersC) Planning the transfer of goods to outside contractorsD) Forecasting inventory levels to support manufacturing46Which of the following would most likely be an independent demand item?A) Inventoried subassembly for a printerB)Manufactured subassembly in a carC) Purchased component for a fork truckD) Spare part for a jet engine47Production planning is generally a direct input to:A) material requirements planning.B)purchase order planning.C) capacity load at a work center.D) master production scheduling.48Which of the following would most likely be a dependent demand item?A) Safety glovesB)Office suppliesC) Purchased componentD) Item being shipped to customer49If a company is going to establish a cycle count program, a primary objective should be to:A) correct the inventory records.B)reduce the headcount.C) identify the causes of inventory errors.D) eliminate the physical inventory.50A company needs to increase production in the current week to meet a customer request. The quickest way to accomplish this is to:A) work overtime.B)hire more workers.C) hire temporary workers.D) subcontract the work.51Which of the following does a tracking signal identify in a forecast?A) Mean absolute deviationB)Standard deviationC) BiasD) Aggregate summarization52An income statement of a company will show which of the following?A) Inventory levelsB)Long term debtC) Cost of products soldD) Net cash available53Which of the following is a reason to maintain inventory?A) Improve customer serviceB)Reduce transportation costsC) Increase machine operating timeD) Reduce costs54Which of the following best describes the ABC approach to inventory control?A) Maintain a high inventory of "A" parts.B)Have plenty of "C" parts.C) Keep the "B" parts to a minimum level.D) Always keep plenty of inventory.55The law which states that a small percentage of the group usually accounts for a large percent of the results is which of the following?A) Fredo's lawB)Newton's first lawC) Pareto's lawD) Nielsen's law56Inventory is used to decouple:A) production plans from master schedules.B)rough cut capacity from capacity plans.C) supplier orders from supplier deliveries.D) supply from the demand.57A supervisor's primary role in a total employee involvement company is:A) controlling.B)cheerleading.C) coaching.D) quality control.58Conformance can be best described as:A) making the highest quality products.B)meeting the specified requirements.C) working together as a team.D) flowing product through cells.59The objective of scheduling is to:A) ensure work centers are properly loaded.B)meet delivery dates.C) provide capable to promise information.D) meet cost targets.60If a variety of products are made in a factory, the most common unit of capacity is:A) machine turns.B)inventory turns.C) time.D) dollars.61Which of the following best defines the term break even point?A) The point at which a product failsB)Current assets = current liabilitiesC) Required capacity = available capacityD) Revenues = total costs62The throughput of a manufacturing process is determined by:A) overloaded work centers.B)first work center in the process.C) underloaded work centers.D) last work center in the process.63In a JIT manufacturing environment, waste can be described as:A) component scrap.B)overtime.C) any process which does not add value.D) any overhead process.64A key element in selecting a site for a factory is:A) availability of water.B)access to rail sidings.C) cost and availability of transportation.D) warehouse space and cost.65The particular channel in which goods move describes:A) manufacturing channel.B)marketing channel.C) capacity channel.D) distribution channel.66Inventory areas should be locked except for during normal business hours because:A) people are apt to steal.B)storeroom personnel know where parts are stored.C) transactions might not be completed.D) it's the right thing to do.67A company has its warehouse divided so order pickers only pick in their area. This warehouse is operating under which of the following systems?A) Zone systemB)Area systemC) Consolidated pick systemD) Modified pick system68In a fixed location warehouse system, each SKU has an assigned location. While this has many positives, the negative aspect to fixed location warehousing is that:A) warehouses can get messy.B)cube utilization is poor.C) inventory accuracy suffers.D) items can be damaged in put away.69The balance to cube utilization is:A) pallet positions.B)accessibility.C) put away speed.D) material handling costs.70A normal distribution can be graphed as a :A) parabolic curve.B)trend seasonal curve.C) positive bias curve.D) bell shaped curve.71Which of the following manufactured product types are best suited for flow manufacturing?A) Wide range of disparate productsB)Limited range of similar productsC) Low volume of similar productsD) High volume of disparate products72The key component to quick changeovers is:A) dramatically reduced set up times.B)availability of materials to run when the changeover is complete.C) expensive machines which changeover automatically.D) large enough lot sizes so changeovers are not critical.73A company which can adapt swiftly to changes in the volume and mix of their products is:A) good at sales and operation planning.B)forecasting accurately.C) process flexible.D) six sigma certified.74The key driver in a Total Quality Management (TQM) company should be:A) lower costs.B)training employees.C) problem solving tools.D) customer needs.75Quality can best be defined as:A) job one.B)meeting or exceeding the users' expectations.C) the best product produced.D) zero defects.76In a flow manufacturing environment, product will generally flow consistently and constantly. As a result, there is little time to do inventory transactions to record the movement of parts through the line. To overcome this, many companies record their inventory by using:A) pre flushing.B)kanban.C) cycle counts.D) backflushing.77Production plans have all of the following except:A) Shipment planB)Product familiesC) Inventory planD) Weekly production78Which of the following statements is most correct?A) The MPS shows families of products.B)The MPS has more detail than the production plan.C) The production plan has more detail than the MPS.D) The production plan rolls up to equal the MPS.79A closed loop MRP system can be best defined as:A) action taken by a planner to approve planned orders.B)re-planning of capacity to accommodate restraints.C) integrated planning and control system with feedback from the bottom-up.D) integrated systems which include financial software, finite capacity, and logistics.80You are working as a Master Scheduler in a discrete manufacturing company. A large customer has asked if you can deliver an order, but you have some short term capacity constraints. Which of the following actions could be taken so the order can be delivered?I.People could be hiredII.Overtime could be workedIII.Inventory could be built in slow timesIV.Work could be subcontractedA) I, II, and IIIB)II, III, and IVC) I, III, and IVD) I, II, and IV81Which of the following are strategies to use in developing a production plan?I.Chase strategyII.Delphi strategyIII.Level strategyIV.Backlog strategyA) I and IIB)I and IIIC) II and IVD) III and IV82 Which of the following are inputs to a realistic MPS?I.Production planII.Forecasts for end itemsIII.Product costs for end itemsIV.Capacity constraintsA) I, II, and IIIB)I, II, and IVC) II, III, and IVD) I, III, and IV83 Which of the following are objectives when establishing the MPS?I.Efficient use of resourcesII.Efficient final assemblyIII.High customer service levelsIV.Efficient use of inventoryA) I, II, and IIIB)I, II, and IVC) I, II, III, and IVD) I, III, and IV84 Final assembly scheduling usually occurs when:A) a customer order is received.B)planning a build schedule.C) the MPS is established.D) capacity is constrained.85 In make to stock requirements, customer orders are satisfied from:A) available capacity.B)work in process inventory.C) finished goods inventory.D) raw material inventory.86Independent demand can be defined by all of the following except:A) Demand not related to demand from higher level assembliesB)Forecasted demandC) Demand calculated based on present demandD) Demand from customer orders87Which of the following would best define dependent demand?I.Demand which is dependent on the forecastII.Demand which is dependent on demand for a higher level assemblyIII.Demand which is calculatedA) IB)I and IIC) II and IIID) III88Which of the following is not an input to MRP?A) Master Production ScheduleB)Inventory recordsC) Bill of materialsD) Capacity planning89 Planning bills can be best described as:A) bills of material based on forecast demand.B)bills of material for new products.C) bills of material which represent average products.D) bills of material for expected usage.90A firm planned order is used to:A) freeze the planned order against changes in quantity and time.B)convert the planned order to a scheduled receipt.C) simulate the projected inventory balance.D) manipulate the data and quantity of the customer order.91Which of the following would be included in demand management?I.Forecasted requirementsII.Service parts requirementsIII.Branch warehouse requirementsIV.Inter-plant ordersA) I, II, and IIIB)II, III, and IVC) I, III, and IVD) I, II, III, and IV92All of the following are principles of forecasting except:A) Forecasts are usually wrongB)Forecasts are more accurate for end itemsC) Forecasts should include an estimate of errorD) Forecasts are more accurate in the near term93When a company has historical data available for use in forecasting future demand, the technique for utilizing this data is called:A) qualitative forecasting techniques.B)extrinsic forecasting techniques.C) intrinsic forecasting techniques.D) causal forecasting techniques.94The following formula represents which forecasting technique?New forecast = (alpha)(latest demand) + (1-alpha)(previous forecast)A) Weighted moving averageB)Double exponential smoothingC) Exponential smoothingD) Focus forecasting95The annual demand for a product is 1200 but during July, the product sells 150 units. What is the seasonal index for the product in July?A) 1.0B)1.5C) 1.75D) 2.0096 Which of the following best describes the term bias?A) Actual demand consistently varies from forecast; either above or below.B)The standard deviation is consistently positive.C) The mean absolute deviation equals the forecast error.D) The sum of the errors is less than the MAD.97A tracking signal is used to:A) monitor the quality of the forecast.B)determine the variation in the production plan.C) measure whether the schedule is being met.D) measure the material plan.98 Based on the following information, what is the mean?PeriodDemand11000250037004600A) 500B)600C) 700D) 80099Demand on a work center is caused by the next work center. Product is not made unless signaled by the next work center. This is called:A) push system.B)pull system.C) demand system.D) MRPII system.100Which of the following best describes the Master Production Schedule?A) It is the actual build schedule for manufacturing.B)It is the final assembly schedule.C) It is driven by materials requirements planning.D) It is the planned build schedule for manufacturing.101A company wants to produce at a level rate. Based on the following information, what production rate will provide a projected inventory of 20 at the end of period five? Period12345Forecast Demand2010151510Planned ProductionPlanned Inventory10A) 14B)15C) 16D) 17102 Which of the following are steps in developing a Master Production Schedule? I.Develop a preliminary MPSII.Check the schedule against the capacity availableIII.Check MPS against the production plan to ensure they are equalA) I and IIB)I and IIIC) II and IIID) I, II, and III103Over the past three months, the demand for a product has been 240, 260, and 280. Calculate the three month moving average forecast for month four.A) 240B)260C) 280D) 300104The material requirements system receives direct input from:A) production planning.B)capacity requirements planning.C) master production scheduling.D) purchasing.105Based on the following data, what should the monthly production be to achieve level production?Beginning inventory = 300 unitsEnding inventory = 400 unitsSales forecastMonth12345Quantity300400200300200A) 200B)250C) 300D) 350106Based on the following data, what should the monthly production be to level production?Beginning inventory = 500 unitsEnding inventory = 200 unitsSales forecastMonth12345Quantity400300400400300A) 250B)300C) 350D) 400107 Which of the following best describes a master production schedule?A) Product families, monthlyB)End items, monthlyC) End items, weeklyD) Product families, weekly108The forecast for a part is 200 units per week. The actual shipments for the last 5 weeks have been 250, 260, 210, 240, and 220. If the MAD is 20, what would the tracking signal equal?A) 3B)6C) 9D) 12109 Based on the following data, what would the projected forecast for month 5 be, using a 3 month moving average?Month1234Forecast200200200200Actual Demand190210190170A) 170B)180C) 190D) 200110What is the Mean Absolute Deviation for the following data?Period12345Forecast100100150150150Demand90105140160170A) 3B)9C) 11D) 15111In order for a forecast to signal negative bias, the tracking signal would be:A) less than zero but greater than -1.B)more than zero but less than +1.C) equal to one.D) equal to zero.112 An anticipated build schedule can be best described as:A) production plan.B)capacity plan.C) materials requirements plan.D) master production schedule.113In which of the following manufacturing environments are forward scheduling and finite loading best suited for providing customer promise dates?A) Make-to-stockB)Make-to-orderC) Assemble-to-orderD) Configure-to-order114Planning bills can be best described as:A) grouping like items together for planning.B)products which the factory plans to build.C) indented bill of materials.D) phantom bill of materials.115 The portion of a company's inventory and planned production which is not already committed is:A) inventory allocation.B)inventory commitment.C) available to promise.D) multi-plant planning.116The primary reason for a time fence is to:A) determine how to use the forecast.B)manage schedule changes most effectively.C) provide a stable schedule for the suppliers.D) maintain a steady shipment schedule.117A bill of materials contains:ponents used to make a productbor needed to build the productIII.Assemblies at various stages of productionIV.Safety stock by itemA) I and IIB)I and IIIC) II and IIID) III and IV118The term value can be best defined as:A) total revenue of products and services.B)total inventory available for shipment.C) amount buyers are willing to pay for a product or service.D) gross margin on a product or service.119The term, Value Chain, refers to the:A) total value generated by a company's activities.B)total revenue for all the products and services.C) supplier network for providing goods and services.D) margin associated with the activities.120The primary advantage of the concurrent engineering process is that:A) inventory needs are reduced.B)engineers work with other departments on projects improving communication.C) project costs for the development are accurately accounted for.D) product development time is reduced.121Which of the following would NOT be considered a source of demand?A) Customer ordersB)Interplant orders between facilitiesC) ForecastsD) Goods due in from a supplier122A responsive company will incorporate the customers' desires for product improvements into their goods and services. The ability to do this effectively is described as listening to the "voice of the customer." The phrase "voice of the customer" can be best described as:A) conducting focus groups with potential customers to see what features are best.B)obtaining actual customer descriptions in word for the features and functions they desire.C) getting feedback to a survey on the company website.D) sending out surveys to all important customers regarding the goods and services. 123Which of the following is the primary benefit of a customer partnership?A) Higher prices can be charged because the customer is not buying from other sourcesB)Reduced paperwork between the two partiesC) Lower costs in the supply chain for both companies because of the mutual sharing of informationD) Higher margins for the supplier124The attributes of the product or service that cause a customer to buy from a company are called the:A) order winners.B)order qualifiers.C) buyers criteria.D) order modifiers.125Many companies will call themselves market driven. This would indicate that they:A) develop strong advertising campaigns.B)established a strong brand image in the market.。