登机服务人员英语培训

Unit 1 Service at the boarding gate

（Regular Flight Services）

登机口服务( 正常航班服务)

Dialogue 1

P：这个航班什么时间到达/起飞？

When will the flight arrive in Beijing？/ （depart）

A：预计上午10：10/16：30.

The flight is estimated to arrive at ten ten a.m./sixteen thirty.

P: 飞行时间是要两个半小时吗？

So the flight time is two and half an hour?

A: 是的，北京飞成都是逆风。

Y es, it is against the wind from Beijing to Chengdu.

Dialogue 2

P：我到哪里可以买机票？

Where can I buy the ticket?

A：往前走，自动扶梯旁就有国航售票处和很多其他航空公司的售票处。

Go ahead, near the escalator, there are the booking offices of Air China and other airlines.

P：，请问去九寨沟在哪儿办理手续？

Where can I check in for Jiuzhai?

A：要在老候机楼办理。出门左转，下楼梯后向南走大概200米就到了。

Y ou should check in at the old terminal building. Please go out of the

hall and turn left, then downstairs and go southern for 200 meters.

Dialogue 3

A：对不起，您那件手提行李不允许带上飞机。

Excuse me，Sir. I’m afraid that you can’t take that bag as hand baggage.

P：为什么不行？Why not?

A：这个包看来似乎超重超大了。我们的手提行李体积限制在20×40×55CM，重量不超过5公斤。

It seems too big and may be too heavy as well. The limitation for carry-on baggage is 20cms by 40cms by 55cms in volume and 5 kilos in weight.

P：我经常乘飞机飞来飞去的，行李从来没有检查过。

I’ve traveled a lot, but my hand baggage has never been weighed before.

A：由于航班满客,客舱里放不下。这也是为了所有客人的安全和舒适性考虑的。

As the flight has been full，the cabin cannot hold. This is to ensure safety and comfort of all the passengers.

P：那好吧！That’s all right.

A：谢谢您的合作，这是您的行李牌。

Thank you for your cooperation. Here is your baggage tag.

Dialogue 4

P: 打扰，我刚从拉萨回来，准备转机到上海，请问在哪办理中转航班手续？

Excuse me. I just came from LhaSa and I’ll fly to Shanghai today. Where can I check-in for my connecting flight?

A: 你乘哪个航班？／请出示机票。

Which flight are you going to take? / Please show me your ticket.

P: 给你，我还有登机牌。

Here you are. Also I have a boarding pass.

A: 请持登机牌到中转柜台盖章。

Please find the transfer counter to have your boarding pass stamped. Dialogue 5

P: 对不起，我的卡忘了累积里程了！

I’m sorry that I forgot to have my mileage accrued.

A: 请出示一下您的卡片！

Please show me you member card.

A: 是的，您的卡可以在所有星盟成员航班上累积里程。我记录一下您的常客号稍后为您补登！

Y es, you can earn miles on any of the member airlines of the Star Alliance. Let me write down your number and update your mileage later.

P: 我还有以前的航班也可以补登吗？

I have previous boarding passes, can also be added?

A: 您可以登录我们的网站或是致电95583补登。

u can visit our website or by calling 95583.

P: 好的，谢谢你！

That’s all right. Thank you.

A: 不客气。

Y ou are welcome.

Unit 2 Irregular Flight Services

不正常航班服务

Dialogue 1延误原因

P: 我们的航班延误了吗?

Will our flight be delayed?

A: 对, 这个航班由于天气/飞机晚到/机械故障原因延误.

Y es, this flight will be delayed because of bad weather/aircraft arrival late/mechanical problems.

P: 什么时候可以登机呢？

When can we board?

A: 我们目前还不知道。但如果有了进一步的消息我们会通知你们。

We don’t know. But we’ll inform you if we have further information.

Dialogue 2天气原因

P：早上好，我们已经等了1个半小时了，请问航班还要延误多久？Good morning. We have been waiting here for one and half an hour.