旅游饭店职业英语unit2Concierge Service
饭店服务英语Chapter 2 Front Office Service English
I’ll be seeing him off at the airport tomorrow. 我明天将去机场为他送行。 ③There’s a 10% discount for a group reservation. 团体订购可打九折。10% discount （reduction）打 10% 的折扣 即打九折。35% discount（reduction）打 35% 的折扣 即打六五 折。 ④waiting list 等候名单，候房名单，申请名单 ⑤high season /busy season 旺季 low season 淡季 dead season 萧条期
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PartⅠ Pre-reading Discussion： 1.What is service？ 2.Whom are the hotel staff dealing with？ 3.How many ways of reservations can be made in a hotel？
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①Room Reservations客房预订处（组、室），属饭 店的总台，负责接受客人的预定。也可说成： Advance Reservations ②How long will you be staying here？ 请问您 将在这儿住多久？也可说成：How long do you plan to stay here？Will be doing something“将来进行时”用来表示按预定计划即 将发生的动作。 For example：When will you be arriving？ 请 问您什么时候到达？
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Activity 1 Answer the following questions. 1）How can you ask if you want to find out the room type the guest wants？ 2）How can you find out how long the guest wants to stay？ 3）How can you find out the guest’s arrival and departure date？ 4）How can you find out the guest’s name and address？
饭店服务类 英语unit 2 Lesson 2
most important impressions.
impression [ɪm„preʃ(ə)n] n. 印象
1. How many twin-bed rooms have you booked? 您预订了几个双人间？ 2. Do you need the bellboy to show you up? 您需要行李员带您上去吗？ 3. Enjoy your stay in the hotel. 祝您住店期间愉快。 4. Quick and efficient reception will help the guests rest in time after one day‟s journey. 快速高效的入住登记能方便客人在一天旅行之后得到及 时的休息。
客人下车时，门童应帮客人开车门并提醒客人“小心碰
头”。
porter/ bellboy
porter [‘pɔːtə] n. 行李员
passport
bellboy ['belbɒɪ] n. 侍者
passport [‘pɑːspɔːt] n. 护照
J: Good evening, Madam. Welcome to Garden Hotel. I
am John. May I help you with your luggage?
5. The reception service with passion may make guests feel at home. 酒店前台的热情接待能让客人有宾至如归的感觉。 6. When guests get out of the car, the doorman should open the car door for them and say “Mind your head, please.”
旅游饭店职业英语教案
旅游饭店职业英语教案教案：旅游饭店职业英语教学目标：1. 学习旅游饭店相关的职业英语词汇和表达方式。
2. 掌握与旅游饭店相关的常用句型和语法结构。
3. 能够运用所学知识进行实际情境中的交流和沟通。
教学准备：1. 教材：旅游饭店职业英语教材或相关课文。
2. 多媒体设备：投影仪、电脑等。
3. 学习资源：旅游饭店相关的图片、视频等。
教学步骤：Step 1: 引入新课1. 利用多媒体设备展示一些旅游饭店的图片，引发学生对旅游饭店的兴趣，并鼓励他们用英语描述图片中的场景和设施。
2. 引导学生讨论并列举与旅游饭店相关的职业名称，如receptionist, concierge, housekeeper,waiter/waitress, chef等。
Step 2: 学习旅游饭店职业英语词汇和表达方式1. 教师出示相关职业英语词汇的图片或卡片，让学生猜测并说出正确的单词。
2. 学生跟读单词，并进行词义解释和例句的讨论。
3. 教师逐个讲解每个职业的职责和工作内容，并引导学生用英语表达相关的句子。
Step 3: 学习旅游饭店常用句型和语法结构1. 教师提供一些常用的句型和语法结构，如：- Can I help you?- I would like to make a reservation.- How much does it cost per night?- The room is clean and comfortable.- Would you like to have breakfast included?- I'm sorry, but the hotel is fully booked.- If you have any questions, please feel free to ask.2. 学生跟读句子，并进行语音和语调的练习。
3. 教师引导学生进行角色扮演，模拟旅游饭店的实际情境，运用所学句型和语法结构进行交流和沟通。
新职业英语旅游英语Unit-2
旅游 英语 Unit 2 Receiving Tourists
Task 2 Please explain the main duties of a tour leader, local guide
and scenic spots guide.
Suggested Answers A tour leader leads a group overseas. His job entails ensuring the tourists get what they paid for, facilitating the flight, protecting the safety of tourists, solving problems and making sure they have a good time. A local guide should carry out the travel plan and offer the activities arrangement, explanation and interpretation services to the tour tourists in certain local area. A scenic spots guide arrange the tour activities at a scenic spot. His job entails providing commentary, routing the tour and seeing that people have a good time at the scenic spot.
A___3___
B___4____
C___2_____
D____1___
1. China Travel Service 2. China International Travel Service 3. China Comfort Travel 4. China Youth Travel Service
《饭店英语》课程标准
《饭店英语》课程标准一、课程性质《饭店英语》是旅游管理专业核心技能课程之一，它涵盖了服务员在向客人提供服务时的各项主要功能。
学生通过饭店英语口语认知学习、综合技能训练以及情景实践，逐步获得英语酒店服务交流技能和酒店环境中英语实操技能。
他能帮助学生获得就酒店业和餐饮业的实用英语，使学生能够运用英语沟通技巧去面对客户和工作，能够在高度竞争的酒店业立足。
本课程以“以就业为导向，以能力为本位，以学生为中心”为教学目标，通过课堂讲授、模拟训练、综合性实践等环节，培养学生分析问题和解决问题的能力，这对学生职业能力培养和职业素养养成起到主要支撑和明显的促进作用。
二、参考学时120学时；三、课程目标学生通过本课程的学习，可以应用良好的酒店英语口语交际技能在前厅部、客房部、餐饮部、康乐中心、购物拱廊等部门从事相应及相关服务与管理工作，能够正确运用交流能力独立解决各类实际问题。
四、设计思路（一）以培养学生职业能力为重点，设计课程“三步曲”：英语交际口语基础知识学习、酒店服务知识与技能学习、饭店英语应用本课程遵循旅游管理专业“宽、厚、活”人才培养模式，在学习酒店服务专业知识学习的基础上, 强化酒店英语知识与技能学习以及实际综合能力应用模块，通过大量的酒店英语情景模拟活动，提高学生在酒店各种环境下熟练运用英语知识和英语交际技能的能力，增强学生毕业后的择业能力和竞争能力，实现“饭店英语实践技能与英语交际口语技能并重”的互动模式。
（二）与行业企业合作进行基于工作过程的课程开发与设计该课程以突出职业教育为重点，以实际工作任务为驱动，按照酒店各部门工作步骤设计课程，立足培养学生在各种情景中的交际英语基本知识和交际实践能力，实现教、学、做一体化。
（三）课程设计充分体现了职业教育的职业性、实践性和开放性的要求1、课程设计充分体现职业教育的职业性学生的英语交流技能培养主要针对酒店各岗位，作为未来能用英语在酒店环境中从事服务工作岗位的学生，该课程能对他们胜任这些岗位提供必备的酒店英语口语交际技能和职业素质训练。
环球英语网校 旅游饭店职业英语初级Hotel English (Book I) 第十六讲
环球英语网校旅游饭店职业英语初级Hotel English (Book I) 第十六讲环球英语网校旅游饭店职业英语初级Hotel English (Book I) 第十六讲核心句型和单词复习句型Unit 1 Concierge1.Good morning, Sir. Welcome to our hotel.2.Let me help you with your luggage / baggage.3.Very glad to have you here.4.Can you help me with my luggage?5.No problem.6.The Reception Desk / The lift is over there.7.Follow me, please.8.This way, please.9.Would you mind my putting your baggage here? 10.You’ve got three pieces of luggage. Is that right?11.May I / Shall I show you to your room?12.It’s my pleasure.13.Here is your room / some toilet paper.14.May I put your luggage here?15.This way to the elevator, please.16.Let me take your suitcases.17.How do you like our hotel?18.Let me show you to your room, please.Unit 2 Front Office1.Good morning. Room Reservation. Can I help you?2.I’d like to reserve a room for September 20th and 21st, please.3.What kind / type of room would you like, a double room or a single room?4.Wait a moment, please.5.I’d like to make a reservation.6.What kind of room do you prefer?7.I need a single room with bath.8.How many nights will you stay?9.I’ll send confirmation of your reservation.10.We look forward to your coming / your arrival..11.What can I do for you?12.I want to reserve a suite.13.How long are you going to stay? / How long do you intend to stay?14.I have a reservation in your hotel.15.Could I have your name?16.We have the reservation under your name?17.Could I see your passport, please?18.Would you please fill in this registration form? 19.Certainly. Here you are.20.Do you have a reservation? / Have you made a reservation?21.Let me see.22.There is one single room available.23.I’ll take it.24.May I have your passport to fill out the registration form for you?25.Would you please show me your passport?26.Could you sign your name here, please?27.I’d like to check out / check in now.28.May I have your name and room number, please?29.Your bill is ready. The total is $588. / It totals $588.30.Please have a look at it to see if everything is correct.31.Here is you bill.32.I’m sorry. I don’t understand this item.33.It’s for the IDD calls you made from your room.34.Item 6 is for the room service.35.The service charge is included in the bill.36.I’ll check with the laundry service.37.I’m sorry for making such a careless mistake.38.How will you be paying, in cash, by credit card, or with traveler’s check?39.I’m sorry. We did make a mistake.Unit 3 Housekeeping1.Housekeeping. May I clean your room now?2.May I make up your room in half an hour?3.May I come in?4.Could you come back in an hour?5.When do you want me to clean your room?6.May I tidy up these things on your bed?7.Shall I come back later?8.I’ll come back in an hour.9.What time would you like us to clean your room?10.There’s something wrong with the toilet in my room.11.I’m sorry. I’ll send someone to repair it right now.12.The faucet is leaking in my room.13.I’m sorry for the trouble.14.We’ll send someone to your room right now.15.We’ll have someone check it for you.16.By the way, where can I have my pants cleaned?17.We have laundry service.18.We provide express laundry service.19.We collect laundry every morning.20.You may just put your laundry in the laundry bag and fill out the laundry list.21.I want to have my shirt cleaned.22.I’ll pi ck up your laundry right now.23.I’ll come to pick up your laundry.24.Please fill in the laundry list and put it with your laundry.25.When would you like your laundry back?26.Your laundry will be sent back in 3 hours.27.Could you help me to book the ticket?28.How many tickets do you want and for what time?29.Let me introduce the room facilities for you.30.We have several function rooms for you to choose from.31.You can receive your guests at the executive lounge.32.We offer free domestic and foreign newspapers for the executive guests.33.I’ll go the the business center to fax it for your right now.34.We offer free shoe–shine service. Unti 4 Operator1.I’d like a wake-up call at 5:30 tomorrow morning.2.Good morning, Madam. This is your wake-up call.3.Can you put me through to Mr. Wang in room 3205?4.Certainly, Sir. I’ll put you through.5.Please hold on.6.Sorry. I’m afraid she is not in.7.Would you like to leave a message?8.When would like us to wake you up?9.I’m sorry. The line is busy.10.Nobody answers.11.May I take a message for her?12.I’d like to call my family in England.13.You may call directly from your room.14.I want to place a call to America.15.What’s the rate?16.Are there any special night rates for international calls?17.You may use an IP calling card to make a long distance call?18.What’s the telephone number in Canada?19.I’ll give you the charges when you finish the call.20.Would you like a pay call or collect call?21.I’ll ring back as soon as I get through.雅思、托福、GRE、新概念、口语、语法、词汇、考研英语、公共英语、日语等级、四六级、商务英语、翻译资格、旅游英语、在职英语、日语、德语、法语、韩语、俄语、西班牙语全程视频免费答疑22.I’ve called Mr. Gao in room 1243, but he’s not in at the moment.23.May I leave a message on the phone? 24.We can make a recording for you.25.Please hold on and leave your message when you hear the beep.26.He will get your message when he returns.27.Here is the pen and the message form.28.I will send it to Miss. Zhang when she returns.29.May I know who is visiting?30.I’ll send this message to Mr. Brown.31.Let me call him in his room first.32.Nobody answered the phone.33.I’m afraid he’s out. Could you call again later?Unit 5 Food & Beverage1.Good morning. Room service. Can I help you?2.I’d like to have breakfast in my room.3.Y ou’d like a continental breakfast and your room number is 1012.4.Would you like anything else?5.The order will be sent to your room in a few minutes.6.Here is y, our room service.7.No problem, I can have that ready for you in 10 minutes. / Your order will be ready in 10 minutes.8.How would you like your coffee, with sugar or milk, Madam?9.What would you like to have, Sir?10.How would you like your eggs, scrambled, fried or boiled?11.Your order will be ready soon.12.I’m sorry to disturb you, but here is your room service.13.Thank you for using room service.14.Do you have a table for two?15.Where would you like to sit?16.Can we sit by the window? 17.Do you have a table for eight available now?18.Here is the menu.19.Excuse me, are you ready to order now?20.I think I’ll have the beef steak.21.May I take your order now?22.How many people are there in your party?23.Would you come this way please?24.Will this table be all right?25.What would you like for your dessert?26.I’d like my steak well done.27.Please have a look at the menu. I’ll be right back.28.What would you like to drink?29.What can I serve you today?30.I’d like a bottle of Beijing beer.31.I’ll be back soon with your order.32.May I recommend a drink for you?33.Would you like to try our snacks?34.We are not allowed to drink on duty.35.How many cubes of ice do you like with your whisky?36.How would you like your whisky, straight up or on the rocks?37.Here’s your order. How would you like it?38.Our special for today is cocktail.Unit 6 Business Center1.Excuse me, I wonder if I could send a fax.2.We provide fax and Internet service.3.I’d lik e to send it to Canada, and this is the fax number.4.I’d like 10 copies of this article.5.How much do I owe you?6.For A4, it totals 15 yuan.7.Could you repeat the fax number, please?8.Where do you want to send the letter?9.Excuse me, do you need an invoice?10.I’m sorry to keep you waiting.11.When do you need them?12.How many copies would you like?13.What kind of paper would you like to use, A4 or B5?14.Please let me know if you need help with the Internet service.15.They’ll be ready in 15 minutes.16.Welcome to Airport Ticketing. May I help you?17.I’d like to book a flight to Chicago this Friday.18.How about a flight leaving at 7:00 a.m. this Friday?19.I want to make an airline reservation.20.Where do you want to go?21.When do you want to leave? / When do you plan to leave?22.First class or economy class?23.One way or round trip?24.There is one at 9:30 tomorrow morning.25.The price is $800.26.Your departure time is 7 p.m.27.It will arrive at 9 p.m. local time.28.I want to know what kind of rooms you have for business meetings?29.We have several conference rooms for you to choose from.30.We offer many kinds of meeting facilities for our guests.31.I’ll take you to the function room.32.The conference rooms are on the 12th floor.33.What time would you like to use the conference room? 34.Your document will be sent up right now.35.How many people will attend the meeting?36.What kind of facilities do you need?37.Can I have the name of your company?38.What’s the date for the meeting, please?39.What time do you need the multifunction room?Unit 7 Other Services1.Excuse me, where is the dining-hall?2.How can I get there from here?3.Please take the elevator down to the first floor and turn left. You’ll find it.4.Excuse me, how can I get to the Business Center?5.Go straight ahead and turn right.6.Y ou’ll find it just in front of you.7.You can’t miss it.8.I wonder if you could tell me how I can get to the Tennis Center.9.Excuse me, which is the way to the bar?10.It’s over there next to the dining-hall.11.It’s over there at the back of the elevator hall.12.Can you tell me the way to the Chinese restaurant?13.Could you please tell me how to get to the coffee shop?14.Is this the right way to the Business Center?15.Please take the elevator up to the 5th floor and turn left.16.You can go there by the No. 22 bus and get off at the Xidan stop.17.The bus stop is just in front of the Bank of Beijing opposite the hotel.18.How can I get to the nearest post office from the hotel?19.You can go there by taxi / by subway.20.Please tell me how I can get to the nearest travel agency. 21.Just go out of the hotel and turn left.22.It is just 200 meters down the road.23.Go down this road and turn left at the crossing.24.Go along the road and the post office is just next to the bank.25.Let me show you on the map.26.The Forbidden City is to the north of Tian’anman Square.27.You can take No. 1 bus.28.It’s not far from here.29.Take the second turn on the left.30.I’d like to buy some clothes for my wife.31.Can you give me some suggestions?32.There are many typical Chinese-style clothes for you to choose from.33.What do you think of it? / How do you like it?34.How would you like to visit the China National Museum later?雅思、托福、GRE、新概念、口语、语法、词汇、考研英语、公共英语、日语等级、四六级、商务英语、翻译资格、旅游英语、在职英语、日语、德语、法语、韩语、俄语、西班牙语全程视频免费答疑35.Would you like to buy some souvenirs?36.What size do you wear?37.What color do you like?38.It suits you very well.39.I’m sorry. It’s sold out.40.What do you think of this style?41.I’ll take this one.单词词组Unit 1 Concierge1.Welcome2.hotel3.doorman4.luggage5.glad6.help7.reception8.show9.baggage / luggage10.put11.case12.carry-on13.shoulder bag14.over there15.suitcase16.belongs17.wallet18.backpack19.pleasure20.lift21.elevator22.follow23.soap24.razor/doc/b288ba3987c24028915fc314.html b26.ashtray27.television28.mirror29.cup 30.air-conditoner31.plug32.wardrobe34.bellboy35.articleUnit 2 Front Office1.book2.room3.suite4.presidential suite5.double bed / room6.single room7.triple room8.standard room9.reservation10.prefer11.confirmation12.bath / bathroom13.bathtub14.stay15.in all16.forward17.reserve18.make a reservation19.moment20.registration21.available/doc/b288ba3987c24028915fc314.html plete 23.form24.show25.receptionist26.fill in / out27.passport28.sign29.total30.amount to31.bill32.item33.charge34.in cash35.by credit card36.with a traveler’s check37.deduct38.mistake40.under your name41.afraid42.certainly43.month44.date45.year46.check in / out47.wait a moment48.ready49.right / correct50.understand51.check 52.pay53.per night54.IDD calls55.DDD callsUnti 3 Housekeeping1.bath shampoo2.bed3.chair4.closet5.curtain6.quilt7.pillow8.bed sheet9.bed spread10.clean the room11.make up12.tidy up13.half an hour/doc/b288ba3987c24028915fc314.html e back 15.what time/doc/b288ba3987c24028915fc314.html ter17.send18.maid19.repair20.send21.right now / right away/doc/b288ba3987c24028915fc314.html set 23.refrigerator 24.door26.trouble27.immediately28.window29.light30.toilet31.washbasin32.faucet33.shower34.bulb35.plumber36.bathtub37.wallpaper38.wrong39.repairman40.wash/doc/b288ba3987c24028915fc314.html undry42.dry cleaning43.skirt44.shirt45.suit46.shoe47.dress48.tie49.coat50.underwear/doc/b288ba3987c24028915fc314.html undry service /doc/b288ba3987c24028915fc314.html undry bad /doc/b288ba3987c24028915fc314.html undry list54.collect55.pants56.pick up57.wear58.executive59.lounge60.wake-up tea/doc/b288ba3987c24028915fc314.html puter room62.facility63.introduce64.Internet service65.business floor66.ticket67.evening show68.try my best69.tomorrow evening71.address72.by the way73.room number74.press75.valet76.express laundry service77.same-day service78.no problem79.function room80.choose81.room facilities 82.offer83.faxUnti 4 Operator1.wake-up call2.operator3.caller4.p ut … through5.hold on6.leave a message7.wake-up service8.knock at the door9.call10.directly11.cheap12.second13.minute14.rate15.special rate16.make a long distance call17.IP calling card18.telephone charge19. a pay call20. a collect call21.telephone number22.call / ring back23.at the moment24.on the phone25.record 26.make a recording28.visit29.message form30.return31.ball-point pen32.China33.England34.Japan35.South Korea36.Australia37.Canada38.France39.Germany40.America41.RussiaUnit 5 Food & Beverage1.order2.room service3.have breakfast4. a continental breakfast5.menu6.in a few minutes7.sugar/doc/b288ba3987c24028915fc314.html k9.doorknob menu10.room number11.hot beverage12.service charge 13.Hong Kong14.The United Kingdom15.The United States of America16.fruit juice17.restaurant18. a table for two19.sit by the window20.beef steak21.excuse me22.appetizer23.soup24.heavy25.light26.spicy28.fresh29.dessert30.main course31.well-done32.rare33.medium-rare34.beer35.serve36.cocktail37.whisky38.brandy39.rum40.coffee41.ice 42.martini43.wine44.teaUnit 6 Business Center1.provide2.fax3.Internet service4.wonder5.send a fax6.fax number7.assistant8.copy9.bartender10.again11.recommend12.snack13.on duty14.enjoy15.ice cubes16.special17.article18.owe19.money20.total21.send a letter22.invoice23.sign your name24.keep you waiting 25.postcard26.receive a letter27.type28.print29.duplicate30.offer Internet service31.Internet connection32.flight33.airport ticketing34.book a flight35.leave36.plane37.make an airline reservation38.arrive39.ticket price/doc/b288ba3987c24028915fc314.html rmation41.arrival time42.departure time43.plan44.discount ticket45.one-way ticket46.first class / economy class47.round-trip ticket48.adult ticket49.return ticket50.air ticket51.conference room52.several 53.choose54.business meeting55.meeting facilities56.function room57.banquet hall58.attend the meeting59.kind / typeUnit 7 Other Services1.direction2.dining-hall3.get there4.take the elevator5.turn left / right6.find7.housekeeper8.go straight ahead9.lift10.walk straight11.in front of12.miss13.Chinese / Western restaurant/doc/b288ba3987c24028915fc314.html pany15.multifunctional16.receptionist17.Tennis Center18.bar19.next to20.up / down 21.back22.behind23.beside24.upstairs / downstairs25.end26.shopping center27.by bus28.take bus29.get on / off at …30.bus stop31.opposite32.near / nearest33.buy / sell34.clothes35.souvenir36.homeland37.understand38.suit39.travel agency40.meter / kilometer41.map42.north / south / west / east43.far44.crossing45.typical46.Chinese-style47.suggestion48.wife / husband 49.silk50.medium size/doc/b288ba3987c24028915fc314.html rge size52.small size53.extra large size54.gram / kilogram55.purple56.post office57.Tian’anmen Square58.The Forbidden City。
苏州市中考满分作文-酒店英语
酒店英语Unit two Concierge service礼宾服务1.bellboy行李员2.corridor走廊3. channel 频道4.brochure小册子5.doorman门童 tag名签7.case 案件，箱子8..prepayment预付9.master switch 总开关10.right away马上11.in a minute 过一会儿undry bags洗衣袋13.take off 起飞，脱下，14.reconfirmation再次确认15.This way ,please 这边，请！16.at the end of the corridor 在走廊的尽头17.it’s nice to see you again , Mr.Smith 很高兴再次见到您，史密斯先生18.very glad to have you here.很高兴您能来我们这儿。
19.shall I call a taxi for you,sir？要我为您叫出租车吗，先生。
20.Are you going up or down?你要上升还是下降21.After you, sir 先生，您先请!22.Please watch your step,sir.请注意脚下，先生。
23.You car is already waiting for you at the main entrance 您的车已经在主要入口处等候您了!Unit three check in 登记入住1.register 登记2.registration form入住登记表3.key card钥匙卡4.reservation record预定记录5.schedule时间表6.arrangement安排；7.breakfast voucher早餐券8.envelope信封9.executive floo行政楼层r10.n o show预订了但没来的客人11.w ait-in guest没有预订的客人12.I n whose name was the reservation made?以谁的名字预订的？13.Y es,we have the reservation under your name?是的，我们有您名下的预订记录。
苏州市中考满分作文-酒店英语
酒店英语Unit two Concierge service礼宾服务1.bellboy行李员2.corridor走廊3. channel 频道4.brochure小册子5.doorman门童 tag名签7.case 案件，箱子8..prepayment预付9.master switch 总开关10.right away马上11.in a minute 过一会儿undry bags洗衣袋13.take off 起飞，脱下，14.reconfirmation再次确认15.This way ,please 这边，请！16.at the end of the corridor 在走廊的尽头17.it’s nice to see you again , Mr.Smith 很高兴再次见到您，史密斯先生18.very glad to have you here.很高兴您能来我们这儿。
19.shall I call a taxi for you,sir？要我为您叫出租车吗，先生。
20.Are you going up or down?你要上升还是下降21.After you, sir 先生，您先请!22.Please watch your step,sir.请注意脚下，先生。
23.You car is already waiting for you at the main entrance 您的车已经在主要入口处等候您了!Unit three check in 登记入住1.register 登记2.registration form入住登记表3.key card钥匙卡4.reservation record预定记录5.schedule时间表6.arrangement安排；7.breakfast voucher早餐券8.envelope信封9.executive floo行政楼层r10.n o show预订了但没来的客人11.w ait-in guest没有预订的客人12.I n whose name was the reservation made?以谁的名字预订的？13.Y es,we have the reservation under your name?是的，我们有您名下的预订记录。
饭店英语2实训指导书
饭店英语（2）实训教学大纲（Hotel English 2）（供四年制旅游管理专业2012级试用）课程编号：面向专业：旅游管理实训类别：专业课实训实训时数：12考核方式：考查实训总的目的与要求：本课程是根据酒店，特别是五星级酒店对本科培养酒店人才的需求开设的英语实训类课程。
通过实训，提高学生的酒店英语实用职业技能，包括：用英语与客人交流沟通的能力，酒店英语礼仪服务得体应用的能力，酒店英语服务实际操作的能力，用英语销售酒店产品的能力，用英语处理投诉的能力，用英语解决突发事件的应变能力，以及用英语进行个性化服务和创新服务的能力。
序号实训项目名称时数必做选做每套仪器人数实训目的要求实训类型验证综合设计1Accompanyingthe Guest 2 必做 5掌握陪同游客的能力√2 IntroducingtheFacilitiesand Services2 必做 5掌握介绍一些设施设备的能力√3 OtherConciergeServices2 必做 5掌握迎宾服务的沟通技能√4Cleaning theRoom 2 必做 5打扫房间时候的沟通√5 Turn-downService andExtending aBed Service2 必做 5掌握夜间服务以及加床服务的沟通技能√6LaundryService 2 必做 5洗衣服务技能方面英语的掌握√其中：验证性实训 16.67 %，设计性实训 50 %，综合性实训 33.33 %教材及参考书目：[1]吴云.邵华.21世纪实用饭店情景英语教程.第一版.上海：学林出版社.2005[2]葛志宏.旅游英语900句.第二版.北京：中国书籍出版社. 2005[3]丁树德.卢炜.实用旅游英语口语教程. 第一版.天津：天津大学出版社2005[4]旅游局.旅游饭店英语情景会话.第一版.北京：旅游教育出版社.2005[5]张军著.饭店职业英语. 第一版.昆明：云南大学出版社.2008[6]郭兆康主编.酒店实用英语. 第一版.东北财经大学出版社2008[7]李永生酒店英语会话.第一版.北京：高等教育出版社 2005[8]姜文宏，李玉娟．饭店服务英语．第一版.北京：高等教育出版社，2006[9]吴云．21世纪实用饭店情景英语教程．第一版.上海：学林出版社，2005[10]张伟．饭店英语．第一版.天津：南开大学出版社，2005执笔人：唐金稳审核人：龚艳教学院长：刘曙霞饭店英语（2）课程实训指导书唐金稳编写目录 CONTENTS实训一 Accompanying the Guest实训二 Introducing the Facilities and Services实训三 Other Concierge Services实训四 Cleaning the Room实训五 Turn-down Service and Extending a Bed Service 实训六 Laundry Service实训一 Accompanying the Guest实训时数：2课时实训目的：1.帮助学生掌握如何与游客建立良好的关系；2.掌握陪同游客的能力。
英语作文-揭示旅游饭店行业的蓬勃兴起与成就
英语作文-揭示旅游饭店行业的蓬勃兴起与成就The hospitality industry, particularly the hotel sector, has witnessed a remarkable surge in growth over the past few decades. This expansion is a testament to the industry's resilience, adaptability, and the pivotal role it plays in global tourism. The rise of the hotel industry is not just a story of economic success; it is a narrative that intertwines cultural exchange, technological advancement, and the evolution of customer service excellence.Hotels have become more than just a place to stay; they are an integral part of the travel experience. From luxury resorts that offer an escape from the everyday to budget-friendly accommodations that make travel more accessible, the hotel industry caters to a diverse range of needs and preferences. The proliferation of boutique hotels and themed accommodations has also added a new dimension to the industry, allowing travelers to immerse themselves in unique environments and experiences.One of the key drivers behind the hotel industry's success is its ability to innovate and embrace new technologies. Online booking platforms, virtual tours, and mobile check-in/check-out processes have streamlined the customer experience, making it more convenient and personalized. The integration of smart technology in hotel rooms, such as voice-activated controls and AI-powered concierge services, has further enhanced the guest experience, setting new standards for comfort and convenience.Sustainability has also become a significant focus for the hotel industry. Many establishments are adopting eco-friendly practices, from reducing waste and conserving water to utilizing renewable energy sources. These efforts not only contribute to environmental conservation but also resonate with the growing number of travelers who prioritize sustainability in their choices.The economic impact of the hotel industry cannot be overstated. It is a major employer, providing jobs to millions of people worldwide. The industry also stimulateslocal economies by sourcing products and services from local businesses, supporting a wide array of industries from agriculture to entertainment.Moreover, the hotel industry has been instrumental in promoting cultural exchange. By hosting travelers from all corners of the globe, hotels act as crossroads where cultures meet and interact. This cultural interplay enriches both guests and host communities, fostering understanding and appreciation for different ways of life.The achievements of the hotel industry are not without challenges. Economic downturns, changing travel patterns, and global events can have a significant impact on the industry's performance. However, the industry's ability to adapt and innovate has allowed it to weather these challenges and emerge stronger.In conclusion, the flourishing of the hotel industry is a multifaceted phenomenon. It reflects the changing dynamics of travel, the evolution of consumer expectations, and the industry's commitment to excellence. As the industry continues to grow and evolve, it will undoubtedly remain at the forefront of global tourism, offering new and exciting experiences to travelers around the world.This essay has explored the vibrant rise and accomplishments of the hotel industry within the tourism sector, highlighting its significance, innovation, and contribution to the global economy and cultural exchange. The industry's future looks bright, with endless possibilities for growth and transformation. 。
Unit Two《饭店实用英语》
Notes
• 10.the States: 即“the United States”, 仅用于口语。 • 11.single room: a room for one person. • double room: a room for two people. • suite: several rooms that are occupied as a unit. • 12. TWB: 全称为 twin bed room with bath （带浴室的成
饭店实用英语Unit TwoWods & Phrases
• liaison n. 联络 • completion n. 完成，结束 • crucial adj. 决定性的 • accountable adj. 负有责任的，有说明义务的 • furnish v. 供应，提供 • chart v. 图示，开列 • reconciliation n. 和谐，一致 • folio n. （账簿中的）页 • reconciliation folio 对账单 • statement n. 明细账 • concierge n. (法)礼宾员 • objective n. 目的
对单人床房间），世界饭店业皆以之为标准客房。
• 3.The importance of the Front Office can‘t be over emphasized. 前厅部的重要性无论如何强调都不为过。 ...can't over...或 can't...too much...均强调“无论……都不 为过”。
Notes
• 4.Please read the following passage to further your understanding of the importance of the Front Office. First impressions are very important. If a guest begins a visit in a pleasant frame of mind because of the Front Office courtesy and service, the chances are excellent that he or she will favorably view the other hotel service. However, if the Front Office err, delay, or be indifferent, and the guest's dissatisfaction may spread to all aspects of his or her stay.
旅游饭店职业英语-unit-2公开课PPT课件
2022/4/29
2022/4/29
Receptionist: R
ONE
C: What kind of room would you like, a double or a single room?
G: A double room. C: Wait 2022/4/29 a moment, please, Sir.
Notes：
• Wait a moment，please. 请稍等. 类似的说法: Wait a minute/ second ， please.
• In all. 总共,总计 Example: That’s 7 yuan in all.
• I’ll send you the confirmation letter . 我会给您发确认函.
• --- We look forward to your coming. 我们盼着您的到来.
--- I’m looking forward to your letter. 20盼22/4/2望9 收到您的来信.
• form
表格
• afraid
害怕的
• moment
此刻
• available
可用的,能得到的
• certainly
可以
2022/4/29
Notes：
• Under one’s name 以…的名义，在..的名下 Example: There is a reservation under your name.
新职业英语旅游英语Unit-2
Reading A
park
v. to put a car or other vehicle in a particular place for a period of time
e.g. Let me park the car near the stadium. Where did you park your car yesterday?
旅游 英语 Unit 2 Receiving Tourists
Reading A
机场接团
在旅游团到达的当天，导游要做很多工作以确保 接团工作一切顺利。
在旅游团到来之前，导游有很多事项需要处理。 首先，给机场接待处打电话，确认航班抵达的 确切时间，然后联系巴士司机来接你，并一起前往 机场。
旅游 英语 Unit 2 Receiving Tourists
新旅游职业英语
英语 Unit 2 Receiving Tourists
旅游英语
Unit 2 Receiving Tourists
旅游 英语 Unit 2 Receiving Tourists
1
Warming-up
2
Reading A
3
Listening
4
Speaking
5
Reading B
6
Writing
旅游 英语 Unit 2 Receiving Tourists
英语作文-剖析旅游饭店行业的繁荣背后
英语作文-剖析旅游饭店行业的繁荣背后The booming prosperity of the hospitality industry, particularly within the realm of tourism and accommodation, reflects a multifaceted landscape of consumer demands, technological advancements, and evolving market dynamics. Behind the glittering façade of luxurious hotels and bustling resorts lie intricate mechanisms that drive this flourishing sector. Analyzing the intricacies of this phenomenon unveils a tapestry woven with various threads of economic, social, and cultural significance.At the forefront of the tourism hotel industry's success is the relentless pursuit of customer satisfaction. Hospitality establishments, ranging from boutique inns to multinational hotel chains, prioritize guest experience as paramount. Every aspect of service delivery, from booking procedures to post-stay feedback mechanisms, is meticulously crafted to cater to the diverse needs and preferences of travelers. Such dedication to personalized service not only fosters customer loyalty but also serves as a catalyst for positive word-of-mouth promotion, thereby perpetuating the industry's growth.Moreover, the proliferation of online booking platforms and digital marketing strategies has revolutionized the way travelers interact with accommodation providers. In an era dominated by smartphones and social media, accessibility and visibility are indispensable assets for any hotelier seeking to thrive in the competitive marketplace. Seamless integration of technology into every stage of the customer journey, including reservation management, check-in procedures, and concierge services, has become a hallmark of modern hospitality establishments. By harnessing the power of big data analytics and artificial intelligence, hotels can anticipate guest preferences, streamline operations, and enhance overall efficiency, thus ensuring a superior and memorable experience for patrons.Furthermore, the symbiotic relationship between tourism and hospitality fuels a virtuous cycle of economic growth and cultural exchange. As destinations vie for tourists' attention, governments and local stakeholders invest in infrastructure development,heritage preservation, and community empowerment initiatives to enhance their appeal. Consequently, the influx of visitors stimulates economic activity, spurring job creation, entrepreneurship, and investment opportunities across various sectors. Additionally, the cross-cultural interactions facilitated by tourism foster mutual understanding, tolerance, and appreciation for diversity, thereby enriching the social fabric of host communities and travelers alike.Nevertheless, the rapid expansion of the tourism hotel industry also poses a myriad of challenges and ethical considerations that warrant careful scrutiny. Concerns surrounding environmental sustainability, overtourism, and socio-economic disparities underscore the imperative for responsible and conscientious business practices. Hotels are increasingly adopting eco-friendly initiatives, such as energy conservation measures, waste reduction programs, and community engagement projects, to minimize their ecological footprint and contribute positively to the communities they operate in. Furthermore, promoting inclusivity and diversity within the workforce and prioritizing the well-being of employees are integral components of fostering a corporate culture grounded in social responsibility and ethical integrity.In conclusion, the thriving prosperity of the tourism hotel industry epitomizes a convergence of innovation, hospitality, and global interconnectedness. By deciphering the underlying dynamics driving this phenomenon, stakeholders can navigate the evolving landscape with insight and foresight, thereby ensuring sustainable growth and enduring success for years to come.。
英语作文-探索旅游饭店行业的发展模式与机遇
英语作文-探索旅游饭店行业的发展模式与机遇The tourism and hospitality industry has witnessed dynamic transformations in recent years, driven by evolving consumer preferences and technological advancements. Within this landscape, the hotel sector stands out as a pivotal player, constantly adapting to meet new demands and capitalize on emerging opportunities.Historically, hotels have functioned primarily as accommodation providers, offering a place to stay for travelers. However, the modern traveler seeks more than just a bed and shelter—they crave experiences, personalized services, and a deep connection with their surroundings. This shift has prompted hotels to reevaluate their business models, focusing not only on comfort and convenience but also on creating memorable experiences that resonate with guests long after their stay.One of the prominent trends shaping the hotel industry is the rise of experiential travel. Today's guests are eager to immerse themselves in local culture, cuisine, and activities. As a response, hotels are integrating local elements into their offerings, whether through curated city tours, culinary workshops with renowned chefs, or partnerships with local artisans. By offering these authentic experiences, hotels not only differentiate themselves but also cater to the growing segment of travelers seeking meaningful engagements.Moreover, sustainability has emerged as a critical factor influencing consumer choices and industry practices. Hotels are increasingly adopting eco-friendly initiatives, such as energy-efficient buildings, waste reduction programs, and locally sourced materials. These efforts not only appeal to environmentally conscious guests but also contribute to cost savings and regulatory compliance in the long term.Another significant development is the advent of technology in enhancing guest experiences and operational efficiency. Mobile apps now allow guests to check-inremotely, customize room preferences, and access concierge services from their smartphones. Furthermore, artificial intelligence and data analytics enable hotels to personalize recommendations, anticipate guest needs, and streamline backend operations, thereby improving overall service delivery.Furthermore, the concept of "bleisure" travel has gained prominence, where travelers combine business trips with leisure activities. This trend presents hotels with opportunities to offer versatile spaces that cater to both work and relaxation, such as co-working lounges, flexible meeting rooms, and wellness amenities. By accommodating the dual needs of business and leisure travelers, hotels can maximize occupancy and revenue streams throughout the year.Additionally, the COVID-19 pandemic has accelerated digital transformation within the hospitality sector. Contactless check-ins, enhanced cleaning protocols, and flexible booking policies have become standard practices to reassure guests and adapt to changing health guidelines. This period has underscored the importance of agility and resilience in hotel operations, prompting establishments to innovate and diversify their offerings to maintain competitiveness.Looking ahead, the future of the hotel industry appears promising yet challenging. As global travel rebounds and consumer expectations continue to evolve, hotels must remain agile, adaptive, and customer-centric. Embracing sustainability, leveraging technology, and delivering authentic experiences will be crucial in navigating the complexities of the post-pandemic era and beyond.In conclusion, the hotel industry is undergoing a profound transformation driven by shifting consumer preferences, technological advancements, and evolving global dynamics. By embracing innovation, sustainability, and personalized experiences, hotels can position themselves at the forefront of this evolving landscape, seizing opportunities and redefining the standard for hospitality excellence.。
职业模块课件 UNIT 2
UNIT 2
Listening & Speaking
Procedures and Duties
Part I Part II Words and Expressions
英语（服务类）（职业模块）
Part I
Listening 1 Dialogue 1 Role Play
UNIT 2 Procedures and
/rI5si:v/
v.
record
/5rekC:d/
n.
familiar
/fE5mIlIE/
adj.
machine
/mE5FI:n/
n.
printer
/5prIntE/
n.
责任；职责 较少的 训练 接待 记录；档案 熟悉的 机器 打印机
Guest 3
□ post office □ coffee shop □ hospital
Script
英语（服务类）（职业模块）
Dialogue 1
UNIT 2 Procedures and
Duties
At the Hotel Entrance (A hotel guest is asking the way to a restaurant.)
UNIT 2 Procedures and
Duties
Checking In at the Airport (A passenger is checking in at the airport.)
Passenger: I’d like to check in for the flight to San Francisco. Attendant: Fine. Would you please show me your ticket and passport? Passenger: Yes, here you are. Attendant: Please put your luggage on the scales. Passenger: Sure. What is the gate number of my flight? Attendant: It’s gate 5. Passenger: What time do I have to be at the gate? Attendant: You may board now. Here is your boarding pass. Have a nice
培训课件旅游业饭店服务英语电子教案—中等职业学校饭店专业教学课件
Room types（房型）
• 特殊房型: • 不限房型Run of the House • 无烟标准间Non Smoking • 残疾人客房Handicapped Room • 带厨房客房Room with Kitchen • 相邻房Adjoining Room • 按朝向分: • 朝街房Front View Room • 背街房Rear View Room • 城景房City View Room • 园景房Garden View Room • 海景房Sea View Room • 湖景房Lake View Room
Unit 3 Other Services Regarding Reception Desk 其它有关前台服务
• Main Points（知识要点） • ※ Procedures of extending the stay for a guest • 延住服务程序 • ※ Procedures of changing the room for a guest • 换房服务程序 • ※ Procedures of receiving visitors • 接待访客服务程序
•
会议商务服务
• PartⅥ Security Service
•
保安服务
• PartⅦ Other Services Concerning Hotels
•
酒店其他相关服务
PartⅠ Front Office Service 前厅服务
• Unit 1 Room Reservation
房间预订
• Main Points（知识要点） • ※ Reservation procedures • 预定程序 • ※ Room types • 房型 • ※ Procedures of changing a reservation • 更改预定
《酒店情境英语》M2U3ConciergeService教案
《酒店情境英语》M2U3ConciergeService教案教案授课日期周次课次授课班级课时课型①New 课题名称Unit 3 Concierge Service 执教教师一、教学目标１、知识与技能：(1) master the basic knowledge of concierge service(2) master the new words in the 3 dialogues(3) master 3 dialogues２、过程与方法：(1) Task-based learning approach(2) Inquiry-based learning approach(3) Collaborative learning approach(4) Situational learning approach３、情感、态度与价值观：(1) Ss can learn about the basic knowledge of concierge service(2) Ss can learn basic concierge service procedures(3) Ss can learn some basic concierge service skills二、教学重点与难点教学重点：(1)To present the knowledge of concierge service(2)To present the dialogues教学难点：Practice the dialogues and play the role in English in mocked situations三、教学方法(1) Task-based learning approach(2) Inquiry-based learning approach(3) Collaborative learning approach(4) Situational learning approach四、教学辅助器具Books, multi-media, chalk. Blackboard五、教学过程1 Lead-in:1) Review:In last unit we have learnt some dialogues about how to check-in in a hotel for a guest, so now can you say something about how to check-in in a hotel for a guest, when the guest check-in in the hotel what kind of information should we know?2）Warm-up:A. Look and matchbaggage trolley elevator corridor baggage room claim tag suitcase roll aboard bellman2. Pre-task:Keep these important tips in mind when serving.Give a Face-to-face greeting.Introduce yourself and offer help.Confirm how many pieces of baggage the guest has.Answer any questions from the guest.Assure the guest you will send the baggage to his room.3. While-task:A: Let’s study dialogues:Dialogue 1:Listen and answer questions:Give a Face-to-face greeting.Introduce yourself and offer help.Confirm how many pieces of baggage the guest has.Answer any questions from the guest.Assure the guest you will send the baggage to his room. Dialogue 2:Listen and answer questions:What is Mr. White going to do this evening?What does Mr. White ask the bellman to buy?How many people will come tonight?How much does Mr. White pay in advance? Dialogue 3:Listen and answer questions:Where is Mr. White going tomorrow?What does he ask the bellman to do?When is Mr. White’s flight?What is the pick-up time?What time is the morning call?Dialogue 4:Listen and answer questions:What is the bellman doing?What does Mr. White want the bellman to do?Is it free service or not?How can Mr. White get his baggage back?B. Answers to the exercises:略C. Listen and fill in the blanks.Bell boy: Good morning, sir, Welcome to our hotel. Guest: Thank you.Bell boy: May I help you with your baggage? Guest: Please take this bag for me.Bell boy: Certainly. Let me show you the way. Guest: Thanks.Bell boy: Do you need all the luggage in your room? Guest: No, please store the bag for me.Bell boy: Sure. I will make out a claim tag for you.Guest: Thank you. When can I get it back?Bell boy: We are open24 hours. This way, please.Guest: Thank you.Bell boy: Hope you will enjoy your stay.D. Match the English expressions in Column A with their Chinese meanings in Column B.略E. Match the guest’s requests with the bellboy’s responses.Expressions:Guest:Can you bring me a map of Shanghai?I’d like to reserve a train ticket to N anjing.Is there a Western restaurant in your hotel?When does the fitness center close?Where can I xerox some documents and send a fax?How much shall I pay for the service?Excuse me, where is the subway station?Concierge:When would you like to leave, sir?No problem, sir. I’ll send it to your room at once.It closes at 10:30 p.m.You can go to the Business Center.Go along this street and turn right. You’ll see it.Yes, sir. It’s on the second floor.It’s free of charge.F. Practice the sentences with your partners.May I help you with your luggage?Let me show you the way to the front desk.The floor attendant will meet you on the 13th floor.I’ll take the baggage elevator and get your baggage up toyour room.The Reception Desk is straight ahead. After you, please.I will make out the claim tag for you.Is there anything else I can do for you?Shall I put your baggage here?Here’s your baggage. Please check and see if it is all right.Is there anything valuable or breakable in your bag?G. Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions.1. Good morning/afternoon/evening, Mr./Miss. Welcome to our hotel.2. May I help you with your luggage?3. Could you tell me your name and room number, please？4. What kind of things would you like and may I have your name and room number?5. Please take this elevator to the XXth floor.6. Do you need all your luggage in your room?H. Translate the following sentences into English.1. Welcome to our hotel, May I take your baggage?2. Please take the elevator on the left to the ninth floor.3. When do you need to get to the airport tomorrow?4. We are open twenty four hours.5. May I ask you to pay 200 Yuan in advance?6. How many luggage do you have?4 Post-task1）Role-play:1. You are a receptionist. A guest with reservations comes to the Front Desk to check in. You are receivinghim.1）Greet the guest face to face;2）Confirm the reservation information;3）Fill in the registration form;4）Give the key card;5）Ask if he’d like other services;6）Wish the guest a happy stay.2. You are a receptionist. A guest has arrived with no reservation. Sell her a room and try to up-sell the room.1）Greet the guest face to face;2）Get necessary information(name, room type, departure date);3）Introduce and explain to the guest the differences in room types and emphasize the benefits;4）Check in the guest.2) Homework:1. Recite the four dialogues2. Practice the dialogues with partners3. Finish all the exercises4. Preview unit 4六、教学后记。
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G：Here's your room,Ma'am. 这是您的房间，女士。 B：Thank you. 谢谢。
G:
Here's your television.It has 30 channels.
TV
这是电视机，它有30个频道。 B：That's
geat. I like watching TV.
我知道了，顺便问一下，我在哪里可以找到你们
G:Oh，it's
on the desk. Here it is.
噢，它在桌子上。在这里。来自desk 桌子门童 doorman
check out 退房
taxi出粗车
entrance门口
the airport 机场
luggage
太棒了！我喜欢看电视。 G:This is your air-conditional control unit. Let me show you how to use it. 这是您的空调遥控器。让我给您演示一下它是怎么 使用的。
air-conditional control
B:I
see. By the way,where can I get a brochure about your hotel? I need to know more about your services. 酒店的小册子，我需要知道你们酒店更多的服务 信息。
目
录
Contents
Unit 2 Concierge Services
Showing the room to the guest 引领客人进房间 学习对话(P20) B:This way please.Room 1208 is at the end of the corridor.这边请。1208房间在走廊的尽头。 G:The corridor is nice.走廊这很好。 B:I'm glad you like it.我很高兴你能喜欢。