旅游饭店职业英语初级题2
旅游饭店职业英语初级题2
旅游饭店职业英语（初级）测试题(2)一、听力理解A.车站B.餐厅C.旅游D.饭店(2) single roomA.单人房B.双人房C.双人对床房D.套间(3) front officeA.康乐中心B.客房部C.餐饮部D.前厅部(4) room serviceA.客房清洁B.房内送餐C.叫醒服务D.洗衣服务(5) baggageA. 背包B. 书包C.钱包D.行李(6) InternetA.互联网B.网吧C.网线D.网页(7) babysitterA.洗衣工B.计时保姆C.客人D.管家(8) brandyA.伏特加B.威士忌C.金酒D.白兰地(9) messageA.行李B.按摩C.留言D.混乱(10) wake-up callA.前厅服务B.叫醒服务C.客房清洁单D.康乐服务A.前台在那边。
B.餐厅在那边。
C.超市在那边。
D.酒吧在那边。
(2) What kind of room do you prefer?A.您有预订吗？B.你想要什么酒水？C.你想要什么房型？D.请告诉我您的房间号？(3) May I see your passport?A.你能在这签名吗？B.我可以带您去您的房间吗？C.有什么需要帮忙吗？D.可以看一下您的护照吗？(4) What time would you like us to clean your room?A.你希望我们什么时候叫醒你？B.你希望我们什么时候送餐？C.你希望我们什么时候打扫房间？D.现在可以为您打扫房间了吗？(5) I'll pick up your laundry right now.A.我们马上就派人去修。
B.我马上就去您的房间C.很抱歉给您带来不便。
D.我马上就去取您要洗的衣服。
(6) Are you ready to order?A.您准备好点餐了吗？B.早餐几分钟后就会送到您的房间去。
C.您还要点什么？D.要命令吗？(7) We provide fax and internet service.A.我们提供寄信服务。
旅游饭店英语考试大纲初级,中级
北京市旅游饭店英语等级考试大纲北京市旅游局岗位职务培训指导委员会编前言为促进北京地区旅游饭店业服务质量及饭店从业人员整体素质的不断提高，特别是为尽快提高饭店从业人员的英语水平，北京市旅游局岗位职务培训指导委员会自1995年开始在北京地区举行“北京市旅游饭店英语等级考试”（以下简称“饭店英语等级考试”）。
饭店英语等级考试对于鼓励饭店员工学英语、说英语起到了很大的推动作用，受到了饭店企业及其员工的高度重视。
饭店英语等级证书已经成为饭店录用、考核员工的重要参考依据，成为一线员工上岗的必要条件。
新的《北京市旅游饭店英语等级考试大纲》采用简洁通俗的语言，对本考试的初、中、高三个级别的标准进行了重新定义，并进一步明确了各级别考试的考核范围和语言难度，力求使该考试符合目前北京地区饭店各岗位工作对英语的需要。
本考试特别注重对考生语言交际能力的考查，从而使其真正起到督促、鼓励饭店从业人员学习英语、使用英语的作用。
考试形式方面也有所变化，新的考试引入了先进的考试手段——计算机考试，希望通过人机对话的形式避免考试中的主观因素，以实现考试的实时化和客观化，从而可以为希望参加该考试的人员创造更便捷的考试途径。
新《大纲》的采用必将对北京饭店业员工的英语学习起到积极的推动作用。
一、考试的目的与意义北京市旅游饭店英语等级考试的目的是为了尽快提高北京市饭店从业人员的整体英语水平，改善北京地区星级饭店的整体服务质量，进而加快与国际饭店业服务惯例接轨。
北京市旅游饭店英语等级考试为考核、评估饭店从业人员的英语能力提供了统一的标准，对调动饭店从业人员学习英语的积极性以及对饭店人力资源的开发、合理配置、管理和培训具有重要指导意义。
二、考试的性质北京市旅游饭店英语等级考试属于行业性英语语言能力测试，重点考查饭店从业人员以及即将从事饭店服务职业的人员在饭店业务工作中运用英语的能力及相关英语语言知识。
本考试分为初、中、高三个等级，每个等级对听说读写四个方面的能力考查侧重点有所不同。
旅游饭店职业英语中级（共4篇）
旅游饭店职业英语中级（共4篇）以下是网友分享的关于旅游饭店职业英语中级的资料4篇，希望对您有所帮助，就爱阅读感谢您的支持。
旅游饭店职业英语初级lesson1篇1旅游饭店职业英语初级教材1Lesson 1 Welcome to our hotel! 欢迎来到我们酒店T alking to the Guest（情景对话）一、Key words（关键词汇）1. welcome / ‘welkəm / v. 欢迎2. doorman /‘dɔ:mən / n. 门童3. luggage /‘lʌɡidʒ / n.行李Doorman: Good morning, Sir. Welcome to our hotel.门童：先生，早上好。
欢迎来到我们酒店。
Guest：Good morning。
客人：早上好。
Doorman：I’m the doorman. Let me help you with your luggage. 门童: 我是这个饭店的门童。
让我来帮您拿行李吧。
Guest：Thank you客人：谢谢Notes（注释）Let me help you with your luggage.句中的help… with… 是连用结构，意思是“帮某人干某事”。
例如：let me help you with your work. 我来帮您做这项工作吧。
二、Key Words（关键词汇）1.very /‘veri / adv. 非常2.glad /ɡlæd / adj. 高兴的3.problem /‘prɑbləm / n. 问题4.follow /‘fɑlo / v. 跟随Doorman: Good afternoon, Madam. Very glad to have you here. 门童：女士，下午好。
很高兴您来我们饭店。
Guest: Good afternoon. Can you help me with my luggage? 客人：下午好。
旅游饭店职业英语_unit3
Do You Know This?
The maid must ring the bell three times before entering the guest’s room. 客房服务员在进入客人房间之前至少要按 三次门铃。
Your Turn to Try Now
Listen to the words and repeat:
2. Clerk:Housekeeping.May I help you?
Guest:The TV set in my room doesn’t work. Clerk: .We’ll send someone to check it now.
Lesson 8
I’ll Pick up Your Laundry Right Now 我马上去取您要洗的衣服
TWO
Clerk:May I come in? 职员：可以进来吗？ Guest:Come in,please. 客人：请进吧。 Clerk:Good morning,Madam.May I clean your room now? 职员：女士，早上好。现在可以为您打扫房间吗？ Guest:Sorry,but not now. Could you come back in an hour? 客人：对不起，现在不行。你能一小时后再来吗？ Clerk:OK. 职员：可以。
We may also use these sentences in our work
I’m sorry, Madam. We will have someone check it for you. 对不起，夫人。我们立刻派人给您检查一下。 We’ll send someone up to your room right now. 我们马上派人去您的房间。 I will send the repairman to repair them immediately.？ 我们马上派人去修理？ Sorry for all those troubles. I will send a plumber right away. 抱歉给您带来这么多不便，我马上派管工去修理。
新职业英语旅游英语2第二单元
2
Reading A
introductory
a. said or written at the beginning of a book, speech, etc. in order to explain what it is about
e.g. 1.We also provide an introductory background to the forthcoming seminars.
Huang Meng, a veteran reporter for a Chinese news outlet, still vividly remembers his first trip to America in the mid-1990s. When he entered the National Museum of American History, he saw there were free introductory pamphlets for visitors. But none of the handouts was in Chinese, and as a result, he was lost in the huge maze of exhibits as he spoke little English. Last year, Huang visited America again. This time, he found there were not only pamphlets in Chinese but also the museum had a Chinese web page. Moreover, some shop assistants and restaurant waiters spoke Mandarin, while many hotels provided Chinese TV channels.
环球英语网校 旅游饭店职业英语初级Hotel English (Book I) 第十六讲
环球英语网校旅游饭店职业英语初级Hotel English (Book I) 第十六讲环球英语网校旅游饭店职业英语初级Hotel English (Book I) 第十六讲核心句型和单词复习句型Unit 1 Concierge1.Good morning, Sir. Welcome to our hotel.2.Let me help you with your luggage / baggage.3.Very glad to have you here.4.Can you help me with my luggage?5.No problem.6.The Reception Desk / The lift is over there.7.Follow me, please.8.This way, please.9.Would you mind my putting your baggage here? 10.You’ve got three pieces of luggage. Is that right?11.May I / Shall I show you to your room?12.It’s my pleasure.13.Here is your room / some toilet paper.14.May I put your luggage here?15.This way to the elevator, please.16.Let me take your suitcases.17.How do you like our hotel?18.Let me show you to your room, please.Unit 2 Front Office1.Good morning. Room Reservation. Can I help you?2.I’d like to reserve a room for September 20th and 21st, please.3.What kind / type of room would you like, a double room or a single room?4.Wait a moment, please.5.I’d like to make a reservation.6.What kind of room do you prefer?7.I need a single room with bath.8.How many nights will you stay?9.I’ll send confirmation of your reservation.10.We look forward to your coming / your arrival..11.What can I do for you?12.I want to reserve a suite.13.How long are you going to stay? / How long do you intend to stay?14.I have a reservation in your hotel.15.Could I have your name?16.We have the reservation under your name?17.Could I see your passport, please?18.Would you please fill in this registration form? 19.Certainly. Here you are.20.Do you have a reservation? / Have you made a reservation?21.Let me see.22.There is one single room available.23.I’ll take it.24.May I have your passport to fill out the registration form for you?25.Would you please show me your passport?26.Could you sign your name here, please?27.I’d like to check out / check in now.28.May I have your name and room number, please?29.Your bill is ready. The total is $588. / It totals $588.30.Please have a look at it to see if everything is correct.31.Here is you bill.32.I’m sorry. I don’t understand this item.33.It’s for the IDD calls you made from your room.34.Item 6 is for the room service.35.The service charge is included in the bill.36.I’ll check with the laundry service.37.I’m sorry for making such a careless mistake.38.How will you be paying, in cash, by credit card, or with traveler’s check?39.I’m sorry. We did make a mistake.Unit 3 Housekeeping1.Housekeeping. May I clean your room now?2.May I make up your room in half an hour?3.May I come in?4.Could you come back in an hour?5.When do you want me to clean your room?6.May I tidy up these things on your bed?7.Shall I come back later?8.I’ll come back in an hour.9.What time would you like us to clean your room?10.There’s something wrong with the toilet in my room.11.I’m sorry. I’ll send someone to repair it right now.12.The faucet is leaking in my room.13.I’m sorry for the trouble.14.We’ll send someone to your room right now.15.We’ll have someone check it for you.16.By the way, where can I have my pants cleaned?17.We have laundry service.18.We provide express laundry service.19.We collect laundry every morning.20.You may just put your laundry in the laundry bag and fill out the laundry list.21.I want to have my shirt cleaned.22.I’ll pi ck up your laundry right now.23.I’ll come to pick up your laundry.24.Please fill in the laundry list and put it with your laundry.25.When would you like your laundry back?26.Your laundry will be sent back in 3 hours.27.Could you help me to book the ticket?28.How many tickets do you want and for what time?29.Let me introduce the room facilities for you.30.We have several function rooms for you to choose from.31.You can receive your guests at the executive lounge.32.We offer free domestic and foreign newspapers for the executive guests.33.I’ll go the the business center to fax it for your right now.34.We offer free shoe–shine service. Unti 4 Operator1.I’d like a wake-up call at 5:30 tomorrow morning.2.Good morning, Madam. This is your wake-up call.3.Can you put me through to Mr. Wang in room 3205?4.Certainly, Sir. I’ll put you through.5.Please hold on.6.Sorry. I’m afraid she is not in.7.Would you like to leave a message?8.When would like us to wake you up?9.I’m sorry. The line is busy.10.Nobody answers.11.May I take a message for her?12.I’d like to call my family in England.13.You may call directly from your room.14.I want to place a call to America.15.What’s the rate?16.Are there any special night rates for international calls?17.You may use an IP calling card to make a long distance call?18.What’s the telephone number in Canada?19.I’ll give you the charges when you finish the call.20.Would you like a pay call or collect call?21.I’ll ring back as soon as I get through.雅思、托福、GRE、新概念、口语、语法、词汇、考研英语、公共英语、日语等级、四六级、商务英语、翻译资格、旅游英语、在职英语、日语、德语、法语、韩语、俄语、西班牙语全程视频免费答疑22.I’ve called Mr. Gao in room 1243, but he’s not in at the moment.23.May I leave a message on the phone? 24.We can make a recording for you.25.Please hold on and leave your message when you hear the beep.26.He will get your message when he returns.27.Here is the pen and the message form.28.I will send it to Miss. Zhang when she returns.29.May I know who is visiting?30.I’ll send this message to Mr. Brown.31.Let me call him in his room first.32.Nobody answered the phone.33.I’m afraid he’s out. Could you call again later?Unit 5 Food & Beverage1.Good morning. Room service. Can I help you?2.I’d like to have breakfast in my room.3.Y ou’d like a continental breakfast and your room number is 1012.4.Would you like anything else?5.The order will be sent to your room in a few minutes.6.Here is y, our room service.7.No problem, I can have that ready for you in 10 minutes. / Your order will be ready in 10 minutes.8.How would you like your coffee, with sugar or milk, Madam?9.What would you like to have, Sir?10.How would you like your eggs, scrambled, fried or boiled?11.Your order will be ready soon.12.I’m sorry to disturb you, but here is your room service.13.Thank you for using room service.14.Do you have a table for two?15.Where would you like to sit?16.Can we sit by the window? 17.Do you have a table for eight available now?18.Here is the menu.19.Excuse me, are you ready to order now?20.I think I’ll have the beef steak.21.May I take your order now?22.How many people are there in your party?23.Would you come this way please?24.Will this table be all right?25.What would you like for your dessert?26.I’d like my steak well done.27.Please have a look at the menu. I’ll be right back.28.What would you like to drink?29.What can I serve you today?30.I’d like a bottle of Beijing beer.31.I’ll be back soon with your order.32.May I recommend a drink for you?33.Would you like to try our snacks?34.We are not allowed to drink on duty.35.How many cubes of ice do you like with your whisky?36.How would you like your whisky, straight up or on the rocks?37.Here’s your order. How would you like it?38.Our special for today is cocktail.Unit 6 Business Center1.Excuse me, I wonder if I could send a fax.2.We provide fax and Internet service.3.I’d lik e to send it to Canada, and this is the fax number.4.I’d like 10 copies of this article.5.How much do I owe you?6.For A4, it totals 15 yuan.7.Could you repeat the fax number, please?8.Where do you want to send the letter?9.Excuse me, do you need an invoice?10.I’m sorry to keep you waiting.11.When do you need them?12.How many copies would you like?13.What kind of paper would you like to use, A4 or B5?14.Please let me know if you need help with the Internet service.15.They’ll be ready in 15 minutes.16.Welcome to Airport Ticketing. May I help you?17.I’d like to book a flight to Chicago this Friday.18.How about a flight leaving at 7:00 a.m. this Friday?19.I want to make an airline reservation.20.Where do you want to go?21.When do you want to leave? / When do you plan to leave?22.First class or economy class?23.One way or round trip?24.There is one at 9:30 tomorrow morning.25.The price is $800.26.Your departure time is 7 p.m.27.It will arrive at 9 p.m. local time.28.I want to know what kind of rooms you have for business meetings?29.We have several conference rooms for you to choose from.30.We offer many kinds of meeting facilities for our guests.31.I’ll take you to the function room.32.The conference rooms are on the 12th floor.33.What time would you like to use the conference room? 34.Your document will be sent up right now.35.How many people will attend the meeting?36.What kind of facilities do you need?37.Can I have the name of your company?38.What’s the date for the meeting, please?39.What time do you need the multifunction room?Unit 7 Other Services1.Excuse me, where is the dining-hall?2.How can I get there from here?3.Please take the elevator down to the first floor and turn left. You’ll find it.4.Excuse me, how can I get to the Business Center?5.Go straight ahead and turn right.6.Y ou’ll find it just in front of you.7.You can’t miss it.8.I wonder if you could tell me how I can get to the Tennis Center.9.Excuse me, which is the way to the bar?10.It’s over there next to the dining-hall.11.It’s over there at the back of the elevator hall.12.Can you tell me the way to the Chinese restaurant?13.Could you please tell me how to get to the coffee shop?14.Is this the right way to the Business Center?15.Please take the elevator up to the 5th floor and turn left.16.You can go there by the No. 22 bus and get off at the Xidan stop.17.The bus stop is just in front of the Bank of Beijing opposite the hotel.18.How can I get to the nearest post office from the hotel?19.You can go there by taxi / by subway.20.Please tell me how I can get to the nearest travel agency. 21.Just go out of the hotel and turn left.22.It is just 200 meters down the road.23.Go down this road and turn left at the crossing.24.Go along the road and the post office is just next to the bank.25.Let me show you on the map.26.The Forbidden City is to the north of Tian’anman Square.27.You can take No. 1 bus.28.It’s not far from here.29.Take the second turn on the left.30.I’d like to buy some clothes for my wife.31.Can you give me some suggestions?32.There are many typical Chinese-style clothes for you to choose from.33.What do you think of it? / How do you like it?34.How would you like to visit the China National Museum later?雅思、托福、GRE、新概念、口语、语法、词汇、考研英语、公共英语、日语等级、四六级、商务英语、翻译资格、旅游英语、在职英语、日语、德语、法语、韩语、俄语、西班牙语全程视频免费答疑35.Would you like to buy some souvenirs?36.What size do you wear?37.What color do you like?38.It suits you very well.39.I’m sorry. It’s sold out.40.What do you think of this style?41.I’ll take this one.单词词组Unit 1 Concierge1.Welcome2.hotel3.doorman4.luggage5.glad6.help7.reception8.show9.baggage / luggage10.put11.case12.carry-on13.shoulder bag14.over there15.suitcase16.belongs17.wallet18.backpack19.pleasure20.lift21.elevator22.follow23.soap24.razor/doc/b288ba3987c24028915fc314.html b26.ashtray27.television28.mirror29.cup 30.air-conditoner31.plug32.wardrobe34.bellboy35.articleUnit 2 Front Office1.book2.room3.suite4.presidential suite5.double bed / room6.single room7.triple room8.standard room9.reservation10.prefer11.confirmation12.bath / bathroom13.bathtub14.stay15.in all16.forward17.reserve18.make a reservation19.moment20.registration21.available/doc/b288ba3987c24028915fc314.html plete 23.form24.show25.receptionist26.fill in / out27.passport28.sign29.total30.amount to31.bill32.item33.charge34.in cash35.by credit card36.with a traveler’s check37.deduct38.mistake40.under your name41.afraid42.certainly43.month44.date45.year46.check in / out47.wait a moment48.ready49.right / correct50.understand51.check 52.pay53.per night54.IDD calls55.DDD callsUnti 3 Housekeeping1.bath shampoo2.bed3.chair4.closet5.curtain6.quilt7.pillow8.bed sheet9.bed spread10.clean the room11.make up12.tidy up13.half an hour/doc/b288ba3987c24028915fc314.html e back 15.what time/doc/b288ba3987c24028915fc314.html ter17.send18.maid19.repair20.send21.right now / right away/doc/b288ba3987c24028915fc314.html set 23.refrigerator 24.door26.trouble27.immediately28.window29.light30.toilet31.washbasin32.faucet33.shower34.bulb35.plumber36.bathtub37.wallpaper38.wrong39.repairman40.wash/doc/b288ba3987c24028915fc314.html undry42.dry cleaning43.skirt44.shirt45.suit46.shoe47.dress48.tie49.coat50.underwear/doc/b288ba3987c24028915fc314.html undry service /doc/b288ba3987c24028915fc314.html undry bad /doc/b288ba3987c24028915fc314.html undry list54.collect55.pants56.pick up57.wear58.executive59.lounge60.wake-up tea/doc/b288ba3987c24028915fc314.html puter room62.facility63.introduce64.Internet service65.business floor66.ticket67.evening show68.try my best69.tomorrow evening71.address72.by the way73.room number74.press75.valet76.express laundry service77.same-day service78.no problem79.function room80.choose81.room facilities 82.offer83.faxUnti 4 Operator1.wake-up call2.operator3.caller4.p ut … through5.hold on6.leave a message7.wake-up service8.knock at the door9.call10.directly11.cheap12.second13.minute14.rate15.special rate16.make a long distance call17.IP calling card18.telephone charge19. a pay call20. a collect call21.telephone number22.call / ring back23.at the moment24.on the phone25.record 26.make a recording28.visit29.message form30.return31.ball-point pen32.China33.England34.Japan35.South Korea36.Australia37.Canada38.France39.Germany40.America41.RussiaUnit 5 Food & Beverage1.order2.room service3.have breakfast4. a continental breakfast5.menu6.in a few minutes7.sugar/doc/b288ba3987c24028915fc314.html k9.doorknob menu10.room number11.hot beverage12.service charge 13.Hong Kong14.The United Kingdom15.The United States of America16.fruit juice17.restaurant18. a table for two19.sit by the window20.beef steak21.excuse me22.appetizer23.soup24.heavy25.light26.spicy28.fresh29.dessert30.main course31.well-done32.rare33.medium-rare34.beer35.serve36.cocktail37.whisky38.brandy39.rum40.coffee41.ice 42.martini43.wine44.teaUnit 6 Business Center1.provide2.fax3.Internet service4.wonder5.send a fax6.fax number7.assistant8.copy9.bartender10.again11.recommend12.snack13.on duty14.enjoy15.ice cubes16.special17.article18.owe19.money20.total21.send a letter22.invoice23.sign your name24.keep you waiting 25.postcard26.receive a letter27.type28.print29.duplicate30.offer Internet service31.Internet connection32.flight33.airport ticketing34.book a flight35.leave36.plane37.make an airline reservation38.arrive39.ticket price/doc/b288ba3987c24028915fc314.html rmation41.arrival time42.departure time43.plan44.discount ticket45.one-way ticket46.first class / economy class47.round-trip ticket48.adult ticket49.return ticket50.air ticket51.conference room52.several 53.choose54.business meeting55.meeting facilities56.function room57.banquet hall58.attend the meeting59.kind / typeUnit 7 Other Services1.direction2.dining-hall3.get there4.take the elevator5.turn left / right6.find7.housekeeper8.go straight ahead9.lift10.walk straight11.in front of12.miss13.Chinese / Western restaurant/doc/b288ba3987c24028915fc314.html pany15.multifunctional16.receptionist17.Tennis Center18.bar19.next to20.up / down 21.back22.behind23.beside24.upstairs / downstairs25.end26.shopping center27.by bus28.take bus29.get on / off at …30.bus stop31.opposite32.near / nearest33.buy / sell34.clothes35.souvenir36.homeland37.understand38.suit39.travel agency40.meter / kilometer41.map42.north / south / west / east43.far44.crossing45.typical46.Chinese-style47.suggestion48.wife / husband 49.silk50.medium size/doc/b288ba3987c24028915fc314.html rge size52.small size53.extra large size54.gram / kilogram55.purple56.post office57.Tian’anmen Square58.The Forbidden City。
第三届山东省旅游饭店行业职业技能竞赛服务技能竞赛(英语口语题库)
山东省“技能兴鲁”职业技能大赛第三届山东省旅游饭店行业职业技能竞赛服务技能竞赛题库（英语口语）山东省旅游饭店行业职业技能竞赛组委会二○二○年九月目录目录 (1)中译英 (2)一、中式铺床/夜床（20题） (2)二、中餐宴会摆台（20题） (3)三、西餐宴会摆台（20题） (4)四、英式鸡尾酒调制（20题） (5)英译中 (8)一、中式铺床/夜床（20题） (8)二、中餐宴会摆台（20题） (9)三、西餐宴会摆台（20题） (10)四、英式鸡尾酒调制（20题） (11)情景对话 (14)一、中式铺床/开夜床（10题） (14)二、中餐宴会摆台（10题） (15)三、西餐宴会摆台（10题） (16)四、英式鸡尾酒调制（10题） (17)1中译英一、中式铺床/开夜床（20题）1.客房服务，可以进来吗？Housekeeping,May I come in?2.女士、晚上好！现在可以为您开夜床吗？Good evening,madam.May I do the turn down service for you now? 3.对不起，打扰您了，先生。
I’m sorry to disturb you,sir.4.先生，您希望我们什么时候再来？What time would you like us to come back,sir？5.夫人，我可以整理一下您床上的东西吗？May I tidy up the things on your bed，madam?6.女士，请问有没有要洗的衣服？Do you have any laundry,madam?7.我们提供快洗服务，加收50%的加急费。
We have express service at a50%extra charge.8.您是要快洗服务还是当日取？Do you prefer your laundry by express service or returned on same-day?9.客房里有小冰箱。
旅游服务类前厅服务技能操作考试英语口语表达二试题库
浙江省高校招生职业技能考试旅游服务类前厅服务技能操作英语口语表达英译汉试题库1Do you have one single room for two nights参考答案：我想订两个晚上的单人房一间,行吗2Room Reservation,May I help you参考答案：客房预订部,有什么可以为您效劳3I’d like to book a room.参考答案：我想订个房间;4How many nights do you wish to stay参考答案：您希望住几晚5How much is the room参考答案：房价是多少钱6Which date would that be参考答案：要订在什么时候7How many guests will there be in your party参考答案：您一行有多少人参加舞会8May I know your phone number参考答案：能告诉我您的吗9How do you spell that参考答案：请问怎么拼写10Could you hold the line, please参考答案：请别挂断好吗11Thank you for waiting, sir.参考答案：让您就等了,先生;12I’ll arrive late, but please keep my reservation.参考答案：我会晚一点到达,请保留所预订的房间;13Would you like to make a guaranteed reservation参考答案：您愿意做个担保预订吗14I’d like to confirm your reservation.参考答案：我想再确认一下您的预订;15May I have your flight number, please参考答案：请告诉我您搭乘的班机号码好吗16We offer free transportation to and from the airport. 参考答案：我们提供免费的机场迎送服务;17We offer pick-up service at the airport.参考答案：我们在机场提供有接机服务;18Do you know your arrival time at XXX Airport, sir参考答案：您知道您抵达XXX机场的时间吗19Do you mean local time参考答案：您指的是当地时间吗20We look forward to serving you.参考答案：我们期待能为您服务;21Have a safe trip.参考答案：祝您一路平安;22What kind of room would you prefer参考答案：您想要什么样的房间23I’d like to reserve a room with sea view.参考答案：我想订一间看得到海的房间;24I’d like a room with a very large bed.参考答案：我想要一间有大床的房间;25Does the price include breakfast参考答案：这个价钱包括早餐吗26Shall we charge this to your company参考答案：我们是向贵公司收费吗27Do you accept credit card参考答案：你们酒店接受信用卡吗28Is this a new reservation or a confirmation call参考答案：您这个是新的预订,还是确认预订呢29I’d like to confirm a reservation.参考答案：我要确认一项预订;30Your room is confirmed.参考答案：您的预订已经得到确认;31I’m afraid that we have no record of reservation for that date in your name. 参考答案：恐怕我们没有您那天预订的记录;32Shall I make a reservation for you now参考答案：我现在为您预订好吗33You’re lucky, we still have some room available for those days.参考答案：您很幸运,我们那几天刚好有空房;34I’d like to book 10 standard rooms for some visiting scholars.参考答案：我想给几位访问学者预订10个标准间;35I’d like to extend my reservation for one more night.参考答案：我想将预订再延长一晚;36We’ll extend the reservation for you.参考答案：我们会为您延长预订的;37You can go to the Chinese restaurant in our hotel.参考答案：您可以去我们酒店的中餐厅用餐;38We’ll make the cancellation for you.参考答案：我们会为您取消预订;39We will inform your friend when he comes.参考答案：您朋友回来时我们会告知他;40Can you book me into another hotel nearby参考答案：可不可以在附近为我预订另一家酒店呢41Can I leave my suitcase at the Bell Captain’s Desk参考答案：我能把手提箱放在行李部吗42This cloakroom is open until 9:30pm.参考答案：本行李处开放到晚上9:30;43Is there anything valuable or breakable in your bag参考答案：请问袋子里有没有贵重或者易碎的物品44What’s your tourist group’s name参考答案：请问你们旅行团的名字是什么45How many people in your group参考答案：你们团队有多少人呢46Can you tell me your information in detail参考答案：您能详细地向我说说你们的信息吗47Could you check that if everything is here参考答案：请检查东西是不是都在呢48Just a minute please. I’ll bring a luggage cart.参考答案：请稍等,我去推一辆行李车来;49Could you describe your bags参考答案：您能描述一下您的包是什么样的吗50I’ll collect it for you right away.参考答案：我马上去取;51Could you please show your luggage tag参考答案：您可以出示一下行李牌吗52There are several top-class restaurants and bars here.参考答案：我们这儿有好几个一流的餐厅和酒吧;53I’ll make an introduction about the hotel.参考答案：我会为您做一些酒店的介绍;54Don’t worry, it will take you 30 minutes.参考答案：别着急,30分钟就能到;55It’s slippery, please mind your step.参考答案：地很滑,请小心;56 Please contact the front desk.参考答案：请联系前台;27Are you Li Ming from International Travel Agency参考答案：你是来自国际旅行社的李明吗58Do you remember the tag’s number参考答案：能告诉我你牌子的号码吗59There is a service charge of 15%.参考答案：加收15%的服务费;60If you want to cash the check, please sign your name here. 参考答案：如果您想兑换支票,请在这里签名;61Would you like a wake-up call参考答案：请问您需要叫醒服务吗62Would you like a second call参考答案：请问您需要二次叫醒服务吗63It is $165 per night for a double room including breakfast.参考答案：大床房房价165美元每晚,含早餐;64I’m afraid we have no vacancies this evening.参考答案：恐怕我们今晚没有空房了;65That’s the best rate I can offer you, sir.参考答案：这是我能给您的最优惠的价格;66My room is very small, can you upgrade it to a suite参考答案：我的房间很小,你能给我升级到套房吗67I am sorry, Mr White. Your room isn’t quite ready yet.参考答案：对不起,怀特先生,您的房间还没有整理完毕;68May I suggest you a cup of coffee in the lobby bar参考答案：我可以建议您到大堂吧喝杯咖啡吗69I’ll ask Housekeeping to do your room as soon as possible.参考答案：我会叫客房部尽快打扫您的房间;70Sorry madam. I didn’t quite catch what you said.参考答案：对不起女士,我没有听懂您所说的;71Let me give you a map of the city.参考答案：我给您张城市地图吧;72Chang’an street is about five minutes’ walk away from our hotel. 参考答案：长安街距离我们酒店步行五分钟;73Enjoy your stay, Ms Brown.参考答案：祝您入住愉快,布朗女士;74Good morning, this is Simon from Guest Service.参考答案：早上好,我是宾客服务中心的西蒙;75Please tell the taxi driver I’ll be down in five minutes.参考答案：请告诉出租车司机我5分钟内下来;76I will order you a taxi for nine thirty.参考答案：我会给您安排9:30的出租车;77I need two rooms for two nights on December 5th;参考答案：我需要订12月5日2间房,住2晚;78Could you give me a credit card number参考答案：您能给我您的信用卡号码吗79I need your credit card number to guarantee your reservation. 参考答案：我需要您的信用卡号码做担保预订;80Could you tell me the expiration date, please参考答案：您能告诉我有效期吗81We appreciate your suggestions to our hotel.参考答案：请您对我们的服务多提宝贵意见;82Do you have the reservation number参考答案：您有预订号吗83I have to cancel my reservation for next Tuesday.参考答案：我需要取消我下周二的预订;84Would you like me to send a confirmation email参考答案：您需要我给您发一封确认的电邮吗85Will there be any charge for the cancellation参考答案：取消预订会收费吗86I’ll put you through to the restaurant.参考答案：我给您转餐厅;87I’ll send someone up from Maintenance.参考答案：我会叫维修人员上来;88Could you tell me which room Mr. Lee is staying, please参考答案：你能告诉我李先生住哪间房吗89I am afraid I can’t give out our guests’ room numbers. 参考答案：对不起我们不能透露客人的房号;90Would you like to call back later or leave a message参考答案：您是等下再打还是留言91We will leave a message for him.参考答案：我们会给他留个口信;92Could I have a room on a lower floor, please参考答案：请问我能要个楼层低一些的房间吗93Would you mind repeating the number参考答案：您可以再重复下号码吗94Let me just read that back to you.参考答案：让我复述一下;95Please accept my apologies.参考答案：请接受我的道歉;96I will send somebody up to collect your bags.参考答案：我会叫人上来拿您的行李;97I will offer you a room on a higher floor.参考答案：我会给您一个楼层高些的房间;98The guest complains the room smells of smoke.参考答案：客人抱怨房间有烟味;99Do you need transportation to and from the hotel参考答案：您需要饭店接送服务吗100Could you check your departure date please参考答案：请确认下您的离店日期,好吗101Here is your card and invoice.参考答案：这是您的卡和发票;102You can make IDD call in your room.参考答案：您可以在房间内打国际长途直拨;103There is a mini bar in your room.参考答案：客房里有小冰箱;104You can use internet in the room for free.参考答案：房间内上网是免费的;105There is a safe in your room.参考答案：房间内有保险箱;106 This is your room key. Our bellboy will show you to your room. 参考答案：这是您房间的钥匙; 我们的行李员会带您去房间;107 If you have any problems, please let us know.参考答案：如果您有问题,请随时找我们;108Here’s a letter for you, Mr Green.参考答案：格林先生,这里有您一封信;109 Is it possible to rent a bike here参考答案：酒店有自行车可供出租吗110We will answer you as soon as possible.参考答案：我们会尽快给您答复;111 Will you pay by credit card or in cash参考答案：您用信用卡还是现金结账;112 There is a street where the local food is served.参考答案：有条街提供当地小吃;113How would you like to make your payment参考答案：您采用哪种结账方式;114I do apologize.参考答案：非常抱歉;115 If you don't mind, we can take care of your baggage.参考答案：如果您不介意,我们可以为您看管行李;116 I’m sorry, all the rooms are fully booked on that day. 参考答案：很抱歉,那天的房间已经订满了;117 You could try the Peace Hotel if you like.参考答案：如果您愿意你可以试一试和平饭店;118 It is RMB 550 per night for a twin room.参考答案：双人间每间每晚550元;119 We will confirm your reservation by E-mail.参考答案：我们会通过电子邮件确认您的预订;120 Thank you for calling.参考答案：多谢您打来;121 We are expecting your arrival.参考答案：我们期待您的到来;122 I’d like to postpone my check-in time.参考答案：我要推迟入住时间;123 Here is the tariff.参考答案：这是房价表;124 Breakfast is included /excluded.参考答案：早餐是包含在内的/不包含在内的;125 What’s your nationality参考答案：请问您的国籍是哪里126 Please pay the room deposit in advance.参考答案：请您预付房费押金;127 How did you make the reservation,by telephone or by internet参考答案：您是以什么方式办理的预订,还是网络128 I want to have an extension.参考答案：我想办理续住手续;129 Let me give you a new card,please.参考答案：我为您办理一张新卡吧;130 May I leave a message for her参考答案：我能可她留言吗131 Are there any letters for me参考答案：这儿有我的信件吗132 How can I get there参考答案：我怎样去那里133 Did you sleep well last night参考答案：昨晚您睡得还好吗134 Did you use mini-bar just now参考答案：请问您刚用过房间里小冰箱中的食品吗135I’ll check it with the departments concerned right now. 参考答案：我马上与相关部门核实一下;136Shall I draw up your bill for you参考答案：我把您的账单开出来好吗Item 3 refers to the room service.参考答案：项目3是指客房送餐服务;This item is laundry charge.参考答案：这项是洗衣费;I am the hotel representative.参考答案：我是酒店代表;140 we have shuttle bus to the airport.参考答案：我们有去机场的班车;141 We offer parking service.参考答案：我们提供泊车服务;142 Would you like to have a brochure of the hotel参考答案：您要酒店的介绍册吗143 May I lead the way, sir参考答案：先生,我来领路,好吗144 This is the emergency exit.参考答案：这是紧急出口;145 Please leave your luggage out of your door.参考答案：请您将行李放在门外;146 The business center is on the second floor.参考答案：商务中心在二楼;147 Where can I book flight ticket参考答案：哪里可以订飞机票148 We have just received a fax for you. 参考答案：我们刚收到您的一份传真;149 Please check it after typing.参考答案：打字完后,请您校对;150 Do you know how to use this copier参考答案：您知道如何使用复印机吗。
旅游饭店职业英语
Definition and characteristics
Professional English in the tourism hotel industry refers to the specific language used by employees to interact with guests, colleges, and other stakeholders It encompassed vocabulary, phrases, and communication styles unique to the hospitality industry
Oral expression ability
Able to communicate with guests in fluent and accurate English, providing high-quality services, including booking, check-in, consultation, etc.
On the Job Training
Practical experience in a hotel setting, where employees can observe and practice real world communication, is invalid
Role Playing
This activity allows learners to simulate different scenarios and improve their language skills in a safe environment
Global Reach
With many tours visiting from abroad, profitability in English can expand a hotel's reach to a global market
《饭店英语》课程标准
《饭店英语》课程标准2023年10月目录一、课程信息 (1)二、课程性质与任务 (1)（一）课程性质 (1)（二）课程任务 (2)三、课程目标与要求 (3)（一）课程目标 (3)（二）课程要求 (4)四、课程结构与内容 (4)（一）教学内容选择与组织原则 (5)（二）教学内容组织构架 (5)五、学生考核与评价 (7)六、教学实施与保障 (9)（一）教学实施 (9)1.教学理念 (9)2.教学模式 (9)3.教学方法与手段 (10)4.学法 (10)5.教学实施过程 (11)（二）教学实施保障 (12)1.师资保障 (12)2.教学资源保障 (13)一、课程信息课程名称：饭店英语学时：64学分：4适用专业：旅游英语，酒店英语，酒店管理二、课程性质与任务（一）课程性质《饭店英语》课程是旅游英语专业酒店方向的专业核心课程，同时也是酒店英语，酒店管理等专业方向的专业基础课程，是一门理论知识和实践技能并重的理实一体化课程。
本课程作为旅游英语专业的专业基础课之一，基于工作环境设计，以职业素养培养为核心，旨在通过创设酒店服务情境，要求学生在仿真情境下学习英语表达和酒店英语交际基本技能，通过理论传授与实训培养学生熟练运用英语进行交流的能力，培养能从事涉外酒店各部门工作的高素质技能型专业人才，从而适应涉外酒店行业对服务人员英语能力的要求，是一门应用性、实践性强的课程。
（二）课程任务本课程内容源自涉外酒店工作需要，紧紧围绕酒店工作环境和岗位内容进行设计，服从服务与酒店业的职业要求。
课程设计充分考虑酒店实际工作需要，以行业实际需要的各项能力培养作为教学目标，教学内容围绕酒店各个岗位的工作内容展开，运用任务驱动教学模式，以学生的“学”为中心组织“任务化”的课程学习活动，并结合指导讲授、案例讨论、小组课业、模拟实训等多种教学方式，多角度培养学生运用英语进行交流并完成工作任务的能力。
本课程在内容选择时突出对学生英语语言交流能力的训练，理论知识的选取紧紧围绕涉外酒店各岗位的工作任务来进行，同时兼顾高等职业教育对理论知识学习的需要，针对行业发展的最新动态及未来走向指导学生做好正确的知识储备和心理准备。
2.江苏省饭店职业英语等级标准及命题要求(含样题)
江苏省饭店职业英语等级标准及命题要求(初级)一. 总体要求具备最基本的英语听说能力和阅读翻译能力，能够有效完成饭店日常接待和对客服务工作。
要求熟练掌握日常生活及饭店接待礼貌英语句型；熟悉饭店基本设施及主要服务项目的英文表达；掌握前厅，客房，餐饮一线对客服务岗位最基本的英文词汇，短语及常用句型。
初级内容以饭店前台最基本的交流及服务用语为主，侧重于听说技能的考核，即运用简单英语与宾客进行最基本交流的能力。
二. 技能要求1. 听说能力能与客人进行简单的英文对话，基本听懂客人的需求和其它工作指令，口语表达意思基本正确，语音语调基本正确，允许出现一些语法错误，不求标准的语音语调及流畅地道的语言表达。
主要听说内容如下：（1）饭店常用礼貌用语1)日常问候及自我介绍2)为客人提供帮助3)请客人帮忙或做事4)电话简单应答5)征询客人喜好6)推荐与建议7)祝贺与感谢8)祝愿与欢送9)数字的表达（2）饭店简介1)饭店主要服务项目及基本设施2)方位表达（3）一线主要对客服务1)总台服务2)餐饮服务3)客房服务2. 读写译能力能够阅读包含短句和简单词汇的英文对话及饭店介绍，能够较熟练地进行常用句型的中英文翻译，完成简单的看图写作任务。
（1）掌握600左右的英文单词和一定量的短语，对其中400左右的常用单词，要求拼写正确，知道中文含义，并能熟练运用。
（2）掌握饭店服务常用礼貌用语及一线岗位常用句型约100句。
初级命题要求（一）考试类型笔试（含听力）、口试。
（二）考试时间及总分数1. 笔试：时间50分钟，满分60分；2. 口试：时间10分钟，满分40分。
（三）题型，题量及分值1. 笔试（60分）（1）听力理解（30分）①听句子写单词，10个空格，每个1分，共10分；②听对话写句子，1-2个对话，5个句子，每句2分，共10分;③听对话选择正确答案，5个短对话（1个回合）, 5个选择题，每题2分，共10分。
注：以上听力内容①、③两项只听一遍，第②项听2遍。
饭店英语考试
市旅游饭店英语等级考试（一）初级1.总体要求应试者应熟悉日常生活中与其所从事工作有关的最基本的词汇、习惯表达法和常用句型。
初级主要考查应试者英语听和说的能力，主要考查对象为饭店一线员工，如前厅服务员、餐厅服务员、客房服务员、行李员、维修人员、收银员等。
要求应试者能用英语在本职工作的X围内，与客人进行基本的礼节性会话，处理简单的日常工作。
2.具体要求要求认知800个基本词汇和常用短语，掌握其基本用法。
（1）听：能听懂客人用较慢语速提出的问题和要求，并能做出恰当的反应和答复。
（2）说：能简单介绍本人基本情况和工作情况；能使用礼节性语言（如问候、致谢等）；能在本职工作X围内用英语为客人服务和处理简单的问题。
3.考试形式、项目、题量、分值和时间初级考试包括听力和口语两部分，各占50分，满分100分，60分及格。
考试形式：通过计算机进行考试，试卷随机生成。
（1）听力：考生通过耳机听问题，然后在计算机上选择正确答案。
（2）口试：考试通过耳机听问题，然后通过麦克风用英语回答。
听力理解－人机考试口语测试--人机对话附：初级考试题型样题一、听力理解1.听英语翻译单词（1）hotelA.车站B.餐厅C.旅游D.饭店答案：D2.听英语翻译句子（1）Where is the washroom?A.前台在哪里？B.商店在哪里？C.可以为我叫出租车吗？D.洗手间在哪里？答案：D3.听英语单句选择正确应答语（1）Coffee or tea?A. Coffee, please.B. Thank you very much.C. Yes, please.D. Not at all.答案：A二、口语测试1.听中文翻译单词（1）前台答案：front office2.听中文翻译句子（1）现在可以为您打扫房间吗？答案：May I clean your room now?3.回答简单问题（1）What’s the date today?（二）中级1. 总体要求本级应试者应具备一定的英语能力，较熟练地使用常用词汇、句型、时态以及习惯表达法，进行涉及一般日常生活、工作、社交方面的交流。
旅游饭店职业英语初级Lesson 4
Do You Have a Reservation您有预订吗Key Words：（关键词汇）1、passport 护照2、fill in 填写3、registration 登记4、form 表格5、afraid 害怕的6、moment 此刻7、available 可用的,能得到的8、certainly 可以Notes：[注释]Under one’s name 以…的名义，在..的名下Example:There is a reservation under your name.Would you please fill in this registration form? 您能填以下这张登记表吗？“填写”还可以用fill out,例如：Could you fill out this form.您能填一下这张表吗？Talking to the Guest （情景会话）One 1Receptionist: R Guest: GR: Good afternoon. Welcome to our hotel. What can I do for you?接待员：下午好。
欢迎光临我们酒店。
我能为您做点什么吗？G: Yes, I have a reservation in your hotel.客人：我在你们酒店预订了房间。
R: May I have your name?接待员：请问您贵姓？G: John Smith.客人：约翰·史密斯。
R: Wait a moment, please. Yes, we have the reservation under you name. Could I see your passport, please?接待员：请稍等···是的，我们有您的预订。
能看一下您的护照吗？G: Here you are.R: Would you please fill in this registration form?接待员：您能填一下这张登记表吗？G: Of course.客人：当然可以。
旅游饭店职业英语等级考试
旅游饭店职业英语等级考试稿源：时间：2010年07月14日 10:52一、报考对象及要求（1）凡在我市旅游饭店及准备申报星级的饭店中工作，尚未获得英语等级证书的从业人员。
（2）已获得职业英语初级证书需晋级的饭店从业人员。
（3）各旅游院校相关专业的学生。
二、报考等级英语等级考试设初、中两个级别。
三、报名时间、地点请详见具体通知四、培训、考试时间（1）培训：根据各报名饭店实际情况安排。
（2）考试：笔试分批次组织。
五、费用费用分为初级报名费、教材费；中级报名费、教材费培训费用将根据不同的培训形式收取。
六、证书：考试合格者颁发《天津市旅游饭店职业英语等级证书》。
饭店督导（主管）培训稿源：时间：2010年07月14日 10:461、报考对象及要求各旅游饭店及准备申报星级的饭店中一线管理人员（主管、领班）。
2、授课内容借鉴美国饭店协会教育学院《督导技能系列教程》的理念，结合国内酒店经营管理的实际情况以及培训教师多年的理论和实践经验总结。
内容包括：身为督导、激励和团队建设、领导艺术、人员规划与人员配置、时间管理、增进沟通技能、入职培训与在职培训、处理问题与冲突、增进员工表现及拓展培训等。
3、报名时间、地点请详见具体通知4、培训时间请详见课程表5、费用具体费用请详见具体通知6、成绩合格者颁发颁发中华人民共和国《旅游行业管理人员岗位职务培训证书》。
游饭店职业技能鉴定稿源：时间：2010年07月14日 10:51一、报考对象及要求凡旅游饭店现岗，取得高中阶段及以上学历，具备良好的职业道德，业绩考核合格的前厅服务员、餐厅服务员、客房服务员。
二、报考等级各工种分设初、中、高三个级别。
三、报名时间、地点请详见具体通知四、培训、考试时间培训、考试将分批次进行，请详见具体时间。
五、费用初、中、高级报名均包含报名费、教材费、培训费等相关费用。
其中培训费将根据不同的培训形式收取。
六、考试合格者颁发颁发相应等级的中华人民共和国《职业资格证书》。
北京市旅游店英语等级考试
北京市旅游饭店英语等级考试一、考试的目的与意义二、考试的性质三、考试方式四、考试内容与样题（一）初级1．总体要求2．具体要求3．考试形式、项目、题量、分值和时间附：初级考试题型样题二、考试的性质北京市旅游饭店英语等级考试属于行业性英语语言能力测试，重点考查饭店从业人员以及即将从事饭店服务职业的人员在饭店业务工作中运用英语的能力及相关英语语言知识。
本考试分为初、中、高三个等级，每个等级对听说读写四个方面的能力考查侧重点有所不同。
通过某一级别英语等级考试的考试者可获得北京市旅游局颁发的相应英语等级资格证书，等级资格证书相应分为初级、中级和高级三种。
三、考试方式通过计算机进行考试，试卷随机生成。
听力：考生通过耳机听考题，然后在计算机上选择答案。
口语：考生通过耳机听问题，然后通过麦克风用英语作答。
阅读：考生通过阅读计算机上的文章，在计算机上选择答案。
写作：给考生发放写作答题纸，要求考生用笔作答。
四、考试内容与样题北京市旅游饭店英语等级考试以本考试大纲中规定的基本知识和能力要求为考核内容。
（一）初级1.总体要求应试者应熟悉日常生活中与其所从事工作有关的最基本的词汇、习惯表达法和常用句型。
初级主要考查应试者英语听和说的能力，主要考查对象为饭店一线员工，如前厅服务员、餐厅服务员、客房服务员、行李员、维修人员、收银员等。
要求应试者能用英语在本职工作的范围内，与客人进行基本的礼节性会话，处理简单的日常工作。
2.具体要求要求认知800个基本词汇和常用短语，掌握其基本用法。
（1）听：能听懂客人用较慢语速提出的问题和要求，并能做出恰当的反应和答复。
（2）说：能简单介绍本人基本情况和工作情况；能使用礼节性语言（如问候、致谢等）；能在本职工作范围内用英语为客人服务和处理简单的问题。
3.考试形式、项目、题量、分值和时间初级考试包括听力和口语两部分，各占50分，满分100分，60分及格。
考试形式：通过计算机进行考试，试卷随机生成。
旅游饭店英语等级证书
旅游饭店英语等级证书
摘要：
1.旅游饭店英语等级证书的概述
2.旅游饭店英语等级证书的等级和考试内容
3.旅游饭店英语等级证书的报考条件和考试时间
4.旅游饭店英语等级证书对旅游饭店从业人员的意义
5.我国旅游饭店英语等级证书的发展前景
正文：
旅游饭店英语等级证书是一种测试旅游饭店从业人员英语水平的证书，旨在提高旅游饭店从业人员的英语水平，提升我国旅游饭店业的整体服务水平。
旅游饭店英语等级证书分为初级、中级、高级三个等级，考试内容包括英语听力、英语口语、英语阅读和写作等。
考试每年举行两次，报考条件为具有初中及以上学历，且有一定的英语基础。
旅游饭店英语等级证书对旅游饭店从业人员具有重要的意义，不仅是其英语水平的证明，也是其职业发展的重要依据。
拥有该证书的从业人员，在求职、晋升等方面都具有更大的优势。
随着我国旅游业的快速发展，旅游饭店英语等级证书的需求越来越大，其发展前景广阔。
旅游饭店英语等级考试(初级)试题
旅游饭店英语等级测试（初级）一、听力理解1.听英语翻译单词（每题1分，共计10分，每道小题后有2秒钟作答时间）（1）hotelA.车站B.餐厅C.旅游D.饭店（2）Single roomA.单人房B.双人房C.双人对床房D. 套房（3）front officeA.康乐中心B.客房部C.餐饮部D.前厅部(4) BaggageA.背包B.书包C.钱包D.行李（5）internetA.互联网B.网吧C.网线D.网页（6）babysitterA.洗衣工B.计时保姆C.客人D.管家（7）brandyA.伏特加B.威士忌C.金酒D.白兰地（8）AirlineA.航班B.天气C.排队D.航线（9）orderA.点菜B.命令C.帮助D.需要（10）provideA.规定B.提供C.给予D.准备2.听英语翻译句子（每题2分，共计20分，每道小题后有2秒钟作答时间）（1）Where is the washroom?A.前台在哪里？B.商店在哪里？C.可以为我叫出租车吗？D.洗手间在哪里？(2) What kind of room do you prefer?A.您有预定吗？B.您想要什么酒水？C.您想要什么房型？D.请告诉我您的房间号码？（3）May I see your passport?A.您能在这签名吗？B.我可以带您去您的房间吗？C.有什么需要帮忙的吗?D.可以看一下您的护照吗？（4）I’ ll pick up you laundry right now?A.我们马上就派人去修。
B.我马上就去您的房间。
C.很抱歉给您带来不便。
D.我马上就去取您要洗的衣服。
（5）Are you ready to order?A.您准备好点餐了吗？B.早餐几分钟后就会送到您的房间去。
C.您还要点什么？D.您还有其他命令吗？（6）We provide fax and internet service.A.我们提供寄信服务。
B.我们提供打印服务C.我们提供传真和网络服务D.我们提供衣物快洗服务。
旅游英语试卷
河南省2012年普通高等学校对口招收中等职业学校毕业生考试旅游类专业课试题卷考生注意：所有答案都要写在答题卡上，写在试题卷上无效一、选择题（饭店服务与管理英语1-10；补全对话11-18；阅读理解19-25；餐饮服务与管理26-45。
每小题2分，共90分。
每小题中只有一个选项是正确的，请将正确选项涂在答题卡上）饭店服务与管理英语1-101．快餐A．dim sum B．dessertC．snack D．snap2．织锦缎A．brocade B．velvetC．silk D．brogue3．预订客未到A．walk-in guest B．reserved guestC．no-show D．guaranteed guest4．清洁工A．washer B．presserC．seamstress D．P.A. man5．针织品柜台A．knitwear counter B．garment counterC．pharmacy counter D．foodstuff counter6．灵活的A．ideal B．criticalC．fixed D．flexible7．表现，业绩A．personality B．perspirationC．policy D．performance旅游类专业课试题卷第 1 页（共10 页）8．(女)上衣A．frock B．garmentC．shirt D．dress9．保证性预订A．confirmed reservation B．guaranteed reservationC．advanced reservation D．non-guaranteed reservation10．人事部A．Personal Department B．Personnel DepartmentC．Security Department D．Administration Department补全对话11-18(Dialogue-1)(R-Receptionist G-Guest)11．R: Good afternoon, Sir. Welcome to the Palace Hotel.G: Good afternoon. My name is Sims.12．R: I see that you have your reservation confirmed, but I can’t find any record of it. It has been misplaced.G: Well,13．R: I am sorry, Mr. Sims. But I am afraid that we are booked solid. There are no rooms available.G: What? Give me a room right now!14．R: It’s our fault. May I send you to another hotel?G: Well, it seems to me that I have to accept your offer.旅游类专业课试题卷第 2 页（共10 页）(Dialogue-2)(RA-Room Attendant G-Guest)15．RA: Good morning, Mr. Sims. May I come through, please?G: Good morning. It is almost 11 o’clock.16．RA: I’m sorry, Sir. I was just coming along to your room. I’ll be there as soon as I finish this one.G: Really? Could you do our room first next time?17．RA: Well, I have a section of fourteen rooms, and I always do the check-out rooms first unless there is a request.G: Check-out rooms? What are they? Do you mean that the people who go out early get their rooms done first?18．RA: A check-out room means a room which is being vacated at the end of a guest’s stay.G: Well, I see.阅读理解19-25（阅读下列短文，并根据文章内容选择最佳答案，将所选答案的序号填在答题卡上）There is a known safe level of drinking, one and a half ounces of pure alcohol a day, or three one-ounce of whiskey, four eight-ounce glasses of beer, or half a bottle of wine. This limit, of course, is only an average. For some people even one drop of alcohol is too much.Studies show that the driver who has drunk an amount of alcohol within this limit is no more likely to have an accident than the driver who does not take any alcohol. But beyond this limit, when the blood alcohol level begins to go up over the 0.05 percent旅游类专业课试题卷第 3 页（共10 页）“sober” level, the risk of a traffic accident jumps greatly. By the time the blood-alcohol level reaches 0.2 percent----the level of most drunk drivers who are not permitted----the risk of an accident is 100 times that of the nondrinking driver.19．Most people won’t get drunk after drinking .A．forty-eight ounce of glass of beerB．four ounces and eight of beerC．thirty-two ounces of beerD．half a bottle of beer20．Everybody within this limit.A．will get drunkB．will not remain soberC．will remain soberD．will get excited21．It makes whether a driver drinks within this limit or drink nothing of alcohol, according to the passage.A．very small differenceB．great differenceC．no differenceD．some difference22．When the alcohol in blood is kept under 0.05 percent, .A．people will not remain clear- headedB．people will get heavily drunkC．the risk of an accident is 100 times moreD．people will remain clear-headedThe United States is truly the “Land of Credit Card”. Americans use credit cards to buy almost everything. The use of credit cards has many important advantages. The use of cash is limited to the smallest amount; so, less money is stolen. People can carry their credit cards and use them instead of making withdrawals of cash from their旅游类专业课试题卷第 4 页（共10 页）accounts. People can also place orders for purchases by phone and pay by giving their credit card number. This is easier and faster than paying by check.However, the use of credit cards also troubles many Americans. If a credit card owner does not pay all of the money that he owes at the end of the month, he is really borrowing the money. Until he repays all of it, the rate of interest, often about 20 percent, is very high, because no payment is needed until one month after the purchase. Many Americans have troubles in limiting their purchases. When the bills finally arrive, they see that they do not have enough money. The result is high interest payments.23．makes it easier to pay by credit cards than by check.A．Limiting the use of cashB．Placing orders by phoneC．Opening a deposit accountD．Ordering goods by E-mail24．A person tries to pay all of his credit card bills each month because .A．he has troubles in limiting his purchaseB．interest is charged if he does notC．the payment is needed at the end of each monthD．the cash is too expensive25．In the passage, the word withdrawals means .A．taking money from the bankB．putting money into the bankC．giving the credit cardsD．checking account餐饮服务与管理26-4526．在中餐10人正式宴会座次安排中，主方翻译的左侧是A．陪同B．主宾C．主人D．副主人旅游类专业课试题卷第 5 页（共10 页）27．西餐早餐按传统可分为A．美式早餐和英式早餐B．英式早餐和俄式早餐C．美式早餐和欧陆式早餐D．英式早餐和欧陆式早餐28．通常订餐员在早餐分钟后，午、晚餐分钟后，如未接到客人的收餐电话，则可打电话询问客人的用餐情况、食品质量和是否可以收餐具等。
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旅游饭店职业英语（初级）测试题(2)
一、听力理解
A.车站
B.餐厅
C.旅游
D.饭店
(2) single room
A.单人房
B.双人房
C.双人对床房
D.套间
(3) front office
A.康乐中心
B.客房部
C.餐饮部
D.前厅部
(4) room service
A.客房清洁
B.房内送餐
C.叫醒服务
D.洗衣服务
(5) baggage
A. 背包
B. 书包
C.钱包
D.行李
(6) Internet
A.互联网
B.网吧
C.网线
D.网页
(7) babysitter
A.洗衣工
B.计时保姆
C.客人
D.管家
(8) brandy
A.伏特加
B.威士忌
C.金酒
D.白兰地
(9) message
A.行李
B.按摩
C.留言
D.混乱
(10) wake-up call
A.前厅服务
B.叫醒服务
C.客房清洁单
D.康乐服务
A.前台在那边。
B.餐厅在那边。
C.超市在那边。
D.酒吧在那边。
(2) What kind of room do you prefer?
A.您有预订吗？
B.你想要什么酒水？
C.你想要什么房型？
D.请告诉我您的房间号？
(3) May I see your passport?
A.你能在这签名吗？
B.我可以带您去您的房间吗？
C.有什么需要帮忙吗？
D.可以看一下您的护照吗？
(4) What time would you like us to clean your room?
A.你希望我们什么时候叫醒你？
B.你希望我们什么时候送餐？
C.你希望我们什么时候打扫房间？
D.现在可以为您打扫房间了吗？
(5) I'll pick up your laundry right now.
A.我们马上就派人去修。
B.我马上就去您的房间
C.很抱歉给您带来不便。
D.我马上就去取您要洗的衣服。
(6) Are you ready to order?
A.您准备好点餐了吗？
B.早餐几分钟后就会送到您的房间去。
C.您还要点什么？
D.要命令吗？
(7) We provide fax and internet service.
A.我们提供寄信服务。
B.我们提供打印服务。
C.我们提供传真和网络服务。
D.我们提供衣服快洗服务。
(8) I'm sorry to keep you waiting.
A.抱歉。
B. 抱歉让您久等了。
C.我马上为您处理。
D.我保证以后不会出现这种情况。
(9)We have several conference rooms for you to choose from.
A.我们可以为您提供会展服务。
B.我们有多种房型供您选择。
C.我们有很好的康乐中心。
D.我们这儿有多个会议室供您选择。
(10) This is your wake up call.
A.准备好了吗？
B.您现在点菜吗？
C.这是您的叫早电话。
D.这是您的电话。
A. Good evening.
B. Good afternoon.
C. Good night.
D. Good morning.
(2) Thank you very much.
A. Yes.
B. Thank you very much.
C. My pleasure.
D. Not much.
(3)How long will you stay here?
A. 5 meters.
B. 5 nights.
C. I want to reserve a suite.
D. A single room, please.
(4)I have a reservation in your hotel. I'd like to check in.
A. When?
B. Sorry, but not now.
C. Welcome to our bar.
D. May I have your name and telephone number?
(5)There is something wrong with the toilet in my room. I am in room 1203.
A. Ok, thank you.
B. Yes, please.
C. Sorry for the trouble. I’ll send someone to repair it.
D. Is that all?
(6)Where can I have my pants cleaned?
A. Thank you.
B. We have laundry. I'll pick up your laundry right now.
C. This is laundry service.
D. This is the laundry list.
(7)Can you put me through to Mr. Chen in room 3205?
A. Thank you.
B. This is your wake-up call.
C. Certainly. I'll do it for you.
D. Is this your room?
(8) I want something hot and spicy.
A. How about continental breakfast?
B. Why not try Mapo beancurd?
C. Anything else?
D. Would you like a cup of coffee?
(9)I'd like 10 copies of this article. How much do I owe you?
A. Yes, please.
B. The total comes to RMB55.
C. Five, please.
D. No, thanks
(10) Excuse me, which is the way to the bar?
A. It's over there next to the dining hall.
B. Where to?
C. When do you leave?
D. Ok, just a moment, please.
二、口语测试
1.听中文翻译单词(10%)
(1) 康乐中心
(2) 护照
(3) 房间号
(4) 行李员
(5)费用
2.听中文翻译句子(20%)
(1)晚上好，欢迎光临本餐厅。
(2)打扰一下，先生。
请在这里签名。
(3)请问您有预定吗？
(4)先生，现在我可以带您去您的房间吗？
(5)请问你要怎样结账？
3.回答简单问题(20%)
(1) Would you please introduce your hotel?
(2)Say something about yourself.
(3) Would you recommend some local specialties to the guest?
(4) Is English important in your daily work？
(5) Would you please introduce the health and recreation center？
答案：一、听力理解
二、口语测试
1.听中文翻译单词(10%)
(1)Health and Recreation center
(2)passport
(3)room number
(4)bellman
(5)charge
2.听中文翻译句子(20%)
(1)Good evening. Welcome to our restaurant.
(2)Excuse me，sir. Please sign your name here.
(3)Have you got a reservation?
(4)Now shall I show you to your room, sir?
(5)How would you like to pay？
3.回答简单问题(20%)
略。