2013全国职业院校技能大赛中职组酒店服务赛项客房中式铺床项目专业知识口试参考题库

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2020年全国职业院校技能大赛中职组客房中式铺床部分情景应答及答题要点语口试题库+翻译

2020全国职业院校技能大赛中职组酒店服务赛项英语口试题库二、客房中式铺床部分情景应答及答题要点：1. Q: When the guest wants to book a standard room in your hotel, but you don’t knowwhether you have a room or not, what should you say as a reservation assistant?当客人想在你的酒店预订一个标准间，但你不知道无论您是否有房间，作为预订助理，您应该说些什么？A: Sir, please wait a minute, I’ll check if we have a room available for you.先生，请稍等，我查一下是否有空房间给您。

2. Q: You come to make up room for a guest, but he tells you that he prefers it later because he is busy doing some paper work, what will you say? 你来为一位客人整理房间，但他告诉你他更喜欢待会，因为他正忙着做一些文书工作，你会怎么说？A：I will say: That’s all right. I will come back later. What time would it be convenient for you, sir?我会说：没关系。

我晚点再来。

先生，您什么时候方便？3. Q: What will you do if the guest says that she wants to use her hairdryer, but it’s 110volts? 如果客人说她想用吹风机，但吹风机是110伏的，你会怎么做？A: I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts.我会告诉客人中国的电压是220伏。

3-2016全国职业院校技能大赛中职组酒店服务赛项客房中式铺床项目专业知识口试题库

2016全国职业院校技能大赛中职组酒店服务赛项客房中式铺床项目专业知识口试题库一、客观题（一）填空题1.根据客人的活动规律，饭店客房可分为五大功能区，即：睡眠休息区、起居活动区、书写整理区、贮物区和洗漱区。

2.以标准间为例，客房配备的设备有：家具、电器、卫生设备、安全设备四大类。

3.客房室内环境设计的基本原则是安全、健康和舒适。

4.客房的清洁卫生质量生化标准规定：茶水具毎平方厘米的细菌总数不得超过 5 个 ,脸盆、浴缸、拖鞋毎平方厘米的细菌总数不得超过500个。

5.客房室内照明设计的基本原则是：舒适性、艺术性、安全性。

6.客房房态缩略语OCC指住客房。

7.客房房态缩略语S/O指宾客外宿房。

8.客房房态缩略语DND表示请勿打扰房。

9.客房房态缩略语MUR指请即清扫房。

10.客房房态缩略语OOO指的是待修房（维修房、故障房）。

11.客房房态术语hotel use指的是饭店临时自用房。

12.客房部员工在接待服务中要做到一视同仁，六个一样：高、低一样；内、外一样；华、洋一样；东、西一样；黑、白一样；新、老一样。

13.例行的客房大清扫工作，一般应在客人不在客房时进行，以不打扰客人为准。

14.客房部一般下设六个分支机构：经理办公室、楼层、公共区域、客房服务中心、布件房和洗衣房。

15.客房商品生产的基本目标是：搞好清洁卫生、更换添补客房用品、维护保养。

16.夏天客房适宜温度为22摄氏度—24摄氏度，相对湿度为50%；冬天客房适宜温度为 20摄氏度—22摄氏度，相对湿度为40%。

17.为了使床垫各处受力相同，避免床垫有局部凹陷和磨损，延长使用寿命，应定期翻转调换床垫，一般每季度翻转一次。

18.员工的在职培训有日常培训、专题培训、交叉培训、下岗培训、脱产进修。

19.挂有“请勿打扰”牌的客房，一般在 14:00 前不要敲该房的门，但应记下房号及挂牌时间。

20.领取和补充小酒吧的酒水和食品时，要检查酒水的质量和保质期。

全国职业院校技能大赛中职组酒店服务赛项中餐宴会摆台专业知识口试题库

2017年自治区暨全国职业院校技能大赛中职组酒店服务赛项中餐宴会摆台专业知识口试题库一、客观题（一）填空题1.绿色旅游饭店是指以可持续发展为理念，坚持清洁生产、倡导绿色消费，保护生态环境和合理使用资源的饭店。

2. 全国旅游星级饭店评定委员会是负责全国星评工作的最高机构。

3.饭店星级评定遵循企业自愿申报的原则。

4．《旅游饭店星级的划分与评定释义》中规定，五星级饭店规定设施设备检查最低得分线为 420分。

5.饭店星评员分为：国家级星评员、地方级星评员（含省级和地市级）和星级饭店内审员。

6.服务环境质量就是指餐饮设施的服务气氛给客人带来感觉上的享受和心理上的满足。

通常对服务环境质量的要求是整洁、美观、有序和安全。

7．根据《旅游饭店星级的划分与评定释义》的要求，员工服务过程中表情自然、亲切、热情适度，提倡微笑服务。

8．中餐宴会台形布局的原则是中心第一、先右后左、高近低远。

9．基酒是鸡尾酒的主体，决定了鸡尾酒的口味和特点，其含量不应少于鸡尾酒总量的 1/3 。

10．干邑白兰地通常以一些英文字母来表示其陈酿时间，V.S.O.P表示白兰地陈酿时间为 20-30年。

11.中餐宴会中斟酒的顺序是葡萄酒、烈性酒、啤酒或软饮料。

12.中餐分菜方法主要有叉勺派菜法、转台分菜法、旁桌分菜法和各客式分菜法四种。

13.中餐宴会上菜，严禁服务员在主人与主宾之间的位置上菜，否则会被视为不礼貌。

14.中国菜可分为地方菜、少数民族菜、宫廷菜、官府菜、素菜。

15．星级饭店应建立食品留样管理制度，食品取样后，应加盖食品或用保鲜膜密闭，贴好标签后放入冰箱冷藏室，至少保存 24小时。

16．我国幅员辽阔，各地由于自然条件、生活水平、生活习惯，经济文化发展状况的不同，在饮食烹调和菜肴品类方面形成了不同的地方风味。

我国最早的地方风味菜是鲁菜。

17．藏族日常生活不能没有茶, 酥油茶是藏族人时刻不可缺少的饮料佳品。

18．铺台布服务是餐厅服务中最基本的操作技能，要求台布正面朝上、凸线向上，定位准确，铺设恰当，达到美观、适用。

2021年全国职业院校技能大赛中职组酒店服务赛项英语口试题库

全国职业院校技能大赛中职组酒店服务赛项英语口试题库一、中餐宴会摆台与服务某些情景应答及答题要点：1. Q：Ask the guests if they have a reservation with your restaurant.A：Good evening. Do you have a reservation?2. Q：How do you check upon the guest’s name of the reservation?A：Good evening. Under whose name was your reservation made?3. Q：The guests need a table for 4，and they would like to dine somewhere quiet.A：Very well. This way please. Here’s a window table for four overlooking the lake. It’s very ni ce and quiet here.4. Q：Can you explain the terms of breakfast both for adults and children in the hotel?A：Sure，we offer breakfast at the rate of 128 RMB for each adult，and it’s free of charge for children under 6.5. Q：If you want to confirm the reservation of the dinner，what can you say?A：I will say “Good evening，sir. I’d like to confirm your reservation.May I have your name，please?”6. Q：Inform the guest that the restaurant is fully booked this evening，and suggest thathe book a table the same time tomorrow evening.A：I’m sorry. We are fully booked this evening. How about tomorrow?We still have some nice tables available for tomorrow evening.7. Q：What would you do when the guest complains that the restaurant is too noisy?A：I will apology and say “let me see if we can find a table on the other side of therestaurant，it is a bit quiet there.”8. Q：Ask the guests their preference for food，Chinese，Western，Japanese or Korean.A:Which style of cuisine would you prefer?We serve Chinese，Western，Japanese and Korean food here.9. Q：How do you offer to take order for the guests in the evening?A：Good evening. May I take your order now?/ Are you ready to order now?10. Q：How do you ask the guest to check his bill?A：Here’s your bill. Please check it. The fruit combination is on the house.11. Q：Visit the table to check if your service is satisfactory. Inform the guest the lastcourse will be dessert?A：Is everything to your satisfaction?All the dishes have been served as the menu goes，except for the dessert to follow.12. Q：Ask the guest his preference for fruit juice.A：What kind of fruit juice would you prefer?We have grape juice，kiwifruit juiceand orange juice.13. Q：Ask the guest’s choice of wine.A：Would you like a bottle of red wine to go with your Sirloin Steak?14. Q：What do you say when serving the guests their dessert?A：Here is your dessert. Please enjoy.15. Q：Ask the guest how he would like his steak prepared.A：How would you like your steak done?Rare，Medium or Well-done?16. Q：What is the duty of a Food and Beverage Manager?A：A Food and Beverage Manager is in charge and directs the work ofthe Department.17. Q：Tell the guests the general sequence of a Chinese dinner.A：Chinese dinner usually starts with cold dishes and ends with a soup.18. Q：What do you recommend if the guest orders a fresh white water fish?A：May I suggest steaming the fish to retain its freshness?19. Q：How do you ask about the guest’s preference for buffet or a la carte service?A：How would you like your dinner served?A buffet or an a la carte service?20. Q：How do you ask about the guest’s preference for salad?A：What kind of salad would you prefer?We have Ham Salad，Prawn Salad，and Fresh Vegetable Salad.21. Q：How do you respond to a guest’s compliments to your service?A：Thank you for your compliments. It’s our greatest pleasure to be of service.22. Q：How do you ask the guest where he or she would like to sit?A：Which do you prefer，by the window or near the door?23. Q：Ask the guest what vegetable he’d like to have with his chicken.A：What vegetable would you like to go with your Roast Chicken?24. Q：What do you say in seeing off the guests?A：I’m glad you enjoyed. Thank you for coming！Good-bye.25. Q：Tell the guest what exactly is the dish of “Spaghetti with Lamb”.A：“Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghetti.26. Q：As a hostess，what’s the first thing you need to find out when the guest arrives?A：I have to find out whether the guest has a reservation or not.27. Q：What will a bartender tell the guests about Margarita?A：A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.28. Q：What would you say if the guest wants to know the business hours of yourrestaurant?A：We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.29. Q：What information do you give when introducing your restaurant to the guest?A：I would tell the guest about the style，the specialties，the popular dishes，the business hours of the restaurant.30. Q：What would you say when you want to recommend something to the guest?A：May I recommend this one，madam?/ May I suggest you try this one，sir?/ Would you like to take a look at this，Miss?31. Q：After you have finished taking order for the guests，what would you say?A：Thank you. Please wait a minute. We’ll be back with your order soon.32. Q：If the guest wants to try some dishes that are typical local specialty of Suzhou，buthe has no idea what to order，what would you recommend to him?A：I will recommend the Squirrel-shaped Mandarin Fish，the Quick-boiled White Shrimp，and the Stir-fried Shredded Eel with Hot Oil.33.Q：What would you say to the guest when you are recommending your housespecialty？A：Would you like to try our house specialty?It’s very p opular among our guests. 34. Q：How do you respond to a guest’s complaint about the dish being too salty?A：I will apologize and say：“Let me organize another dish for you”.35. Q：If the guest tells you that his wife is a vegetarian，what would you say?A：We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishes are very popular among the guests.36. Q：If a guest wonders whether he could smoke at the bar，what will you probably say?A：I will say “I’m sorry. But smoking is not allowed anywhere inside the bar.”37. Q：What would you ask when the guest orders whisky?A：I will ask “Do you want it straight up or on the rocks?”38. Q：What is the duty of an Executive Chef?A：An Executive Chef decides on the items on the menus，and coordinates the preparation of the food and beverage.39. Q：What will you do when the guest tells you that there’s a miscalculation in the bill?A：I will check with the guest carefully. If there is a mistake，I will apologize and then bring the bill back to the cashier’s desk to correct it.40. Q：What would you ask if the guest wants to settle his bill?A：How would you like to pay?In cash，by credit card，or room charge?41. Q：How do you make sure of the number of people in the dinner party?A：How many people are there in your party?42. Q：How do you ask the guests who is paying for the dinner?A：Do you want separated bills or just one single bill?/ May I know who is paying，please?43. Q：How do you ask the guests to take their seats?A：Would you please take your seats?44. Q：What do you ask to see if the guest would like to have an aperitif before ordering?A：Would you like an aperitif before you order?/ Do you care for a drink before youorder?45. Q：If the guest complains that the soup is cold，what should you do?A：I will apologize to the guest and promise to return the soup to the chef immediately and get a fresh hot bowl of soup for the guest.46. Q：What question would you ask further when the guest orders coffee?A：Would you like your coffee black or white?/ Would you like your coffee with cream or milk?47. Q：What are the five main kinds of restaurant services?A：There are mainly 5 kinds of restaurant services. They are gueridon service，silver service，plate service，buffet service and takeaway service.48. Q：What’s the standard of excellence for restaurant service in a deluxe hotel?A：The restaurant service in a deluxe hotel is expected to be fast，polite，very professional and of top quality.49. Q：Tell the guests about the choices they have for main course.A：What would you like to have for main course?We have Sirloin Steak，Roast Lamb，Grilled Prawns and Scallops with Ginger Sauce.50. Q：Ask and see if the guests would like to have something for dessert.A：What would you like for dessert?/ What shall I bring you for dessert?二、客房中式铺床某些情景应答及答题要点：1. Q：When the guest wants to book a standard room in your hotel，but you don’t know whether you have a room or not，what should you say as a reservation assistant?A：Sir，please wait a minute，I’ll check if we have a room available for you.2.Q：You come to make up room for a guest，but he tells you that he prefers it laterbecause he is busy doing some paper work，what will you say?A：I will say：That’s all right. I will come back later. What time would it be convenient for you，sir?3.Q：What will you do if the guest says that she wants to use her hairdryer，but it’s 110volts?A：I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts.4.Q：What should you say when you give the registration form to the guest as areceptionist?A：Sir，here is your registration form，please check your information,if everything is right，please sign your name here.5.Q：If the guest comes to you and says he can’t open the door with the key to hisroom，what will you do?A：I will go and have a check with him，and help to have his key changed if necessary.6.Q：Try to introduce the different types and styles of rooms in the hotel to Mr. Bellowswho is making a reservation over the phone.A：What kind of room would you like，Mr. Bellows?We have single rooms，double rooms，suites and deluxe suites in Japanese，British，Roman，French and presidential styles.7.Q：A guest tells you that he is attending an important conference，and wants to havehis suit dry-cleaned as soon as possible. What will you do to help?A：I will suggest that he take the express laundry service. There will be an extra charge of 50% for the express，but the laundry will be sent back to him in four hours.8.Q：What’s the information you give when you’re introducing a guestroom to theguest？A：I will introduce the equipment，the services provided，special facilities and the view the guest may get from the room.9.Q：When the guest wants to do the early departure,what should you ask as areceptionist?A：Sir，today is not your departure date. Would you want to leave earlier?10.Q：If the guest says he would like to sleep late the next morning，what will yousuggest?A：Please press the “Do Not Disturb” (DND) button before you go to bed，and you won’t be disturbed the next morning.11.Q：A guest wonders if the outdoor swimming pool of the hotel is a right place to cooloff and relax.A：Our outdoor roof-top swimming pool features a 150-metre long pool. It presents an excellent oasis for the guests to cool off and relax after a busy day.12.Q：If the guest asks you to look after the baby for her，what will you say?A：I’m sorry，madam. I can’t do that. It’s against our hotel’s regulation. But we havea very good baby-sitting service. The sitters are well-educated and reliable.13.Q：What will the attendant say to help if a guest asks to have a stain on his clothesremoved?A：Sure. We will try our best to remove the stain but we cannot guarantee the result.14.Q：What will you say if the guest complains the beef steak sent by Room Service israre，while he asked for well-done?A：I’m terribly sorry. I will inform the Food and Beverage Department；they’ll see to the matter and have another steak prepared to your appetite.15.Q：What will you say if there is no room available for the guest who is calling to makea reservation?A：I’m sorry，but we are fully booked. Shall I put you on the waiting list?We will contact you if there is a cancellation.16.Q：How do you respond to an unexpected request from the guest?A：I’m not sure，but we’ll see what we can do for you. / I can’t guarantee，but let’s see what we can do.17.Q：How do you ask the guest how he likes his steak cooked?A：How would you like your steak cooked?Rare,Medium Rare,Medium,Medium Well,or Well Done?18.Q：Tell the guest how to ask for Room Service by telephone.A：You can dial 515 to ask for Room Service. Room Service is available round the clock.19.Q：Explain to the guest the hotel preference policy in making up rooms.A：We always make up the check-out rooms first，unless there is a request.20.Q：Explain to the guest the use of the Hotel Service Directory.A：By referring to the Hotel Service Directory on the writing desk，you’ll find detailed information about all the services we provide in the hotel.21.Q：What is not included in the room charge?A：Well,you will find a mini-bar in your e of it will be charged to your account.Also,the hotel provides room service,at an additional charge of course.22.Q：Tell the guests about the voltage difference between the USA and China；remindhim that the sockets in the bathroom are for 110 volts and 220 volts respectively.A：The voltage here is much higher than that in the USA. There’re two sockets in the bathroom，one is for 110 volts and the other 220 volts.23.Q：The guest would prefer the turndown service for him after 9:00 pm when you’ll beoff duty. How do you respond?A：Don’t worry，sir. I will make sure to let the night staff know，and he’ll do the turndown service for you after 9:00 pm.24.Q：Explain to the guest how to use the door knob menu to order and have hisbreakfast in the room.A：You may use the door knob menu to order Room Service. Just tick the items you’d like for breakfast，write down the time，and hang the door knob menu outside the door before you go to bed tonight25.Q：The guest orders Room Service，and now you are delivering his breakfast to theroom. What do you say after knocking on the door?A：This is Room Service. I’ve brought you your breakfast.26.Q：Phone the guest and tell him that you’ve found the cell phone he lost the other day.A：This is Lost and Found. We have found your cell phone.27.Q：Apologize to the guest for the delay of his baggage delivery.A：I’m sorry for the delay. But the bellman is delivering your baggage up to your room now.28.Q：A visitor comes to meet Mr. Smith in Room 2501，but he is not in the room now，what do you say to the visitor? .A：I’m afraid Mr. Smith is not in the room now. Would you like to leave a message?29.Q：How do you respond if a guest complains that one of the pillows in his roomsmells funny?A：I’m sorry，sir. I will have a new pillow sent to your room right away.30.Q：How do you check with the guest when sending up his luggage? .A：Here we are，Room 1208. You’ve got three pieces of luggage in all. Is that right，sir?31.Q：How do you ask the guest to make sure if there is something identical attached tohis luggage?A：Is there a tag or anything identical attached to your luggage，sir?32.Q：The guest wants to know if he can make a direct dial international call from hisroom.A：Yes，sir. You can make a direct-dial international call from your room. Please dial9 first，and then the country code，the area code and finally the telephone number. 33.Q：Tell the guest where to leave his laundry. .A：Just leave your laundry in the laundry bag behind the bathroom door. The attendant will come and collect the laundry.34.Q：Tell the guests to contact you when they have requests. .A：If you have any requests，please feel free to let us know，we are always at your service.35.Q：You’re sending back the laundry to Mr. Dave. Tell him a button on his shirt ismissing，and you’ve sewed on a new one for him. .A：Mr. Dave，here’s your laundry. By the way，one button was missing from your shirt，and we’ve sewed on a new one.36.Q：One guest looks worried，show your concern and offer your help. .A：Good afternoon，you look worried. What has happened?How can I help you?/ CanI be of assistance?37.Q：Apologize for the inconvenience caused to the guest，and assure him it will nothappen again. .A：I’m sorry for the inconvenience，sir. I assure you this won’t happen again.38.Q：The guest tells you that he’s just had a shower，and the bathroom is quite a mess.A：Don’t worry sir. I will tidy up your bathroom right away.39.Q：How do you greet the checking-in guests at the Front Desk?A：Good morning. Welcome to the Hotel. Do you have a reservation?40.Q：What are the items of information a receptionist should ask the guests to enterwhen filling out the registration form?A：The receptionist should make sure that such information items as the guest’s full name，address，nationality，forwarding address，visiting purpose and signature are all entered correctly and legibly.41.Q：How do you ask for guests’ personal information politely?A：Excuse me. May I have your name，address and your telephone number?42.Q：Inform the guest that you are able to accept his booking.A：We are glad to tell you that we are able to accept your booking.43.Q：How to ask about the Room Rate for a double room?A：What is the price for a double room?/ How much is a double room per night?44.Q：You’ve helped the guest check in at the Front Desk. And now tell him to follow thebell boy to his room.A：If you are ready，the bell boy will show you up to your room.45.Q：How do you inform the guest of the arrival of his visitor?A：A certain Mr. Zhang wants to see you，sir. He is now waiting in the lobby.46.Q：How do you ask the speaker to slow down?A：Excuse me，but would you please slow down a little?/ Excuse me，madam，but would you mind slowing down a bit?47.Q：Give two examples of making courteous parting remarks.A：Thank you for calling us，sir. / Thank you for choosing us for your service，sir. / Thank you for staying with us，sir. / Thank you for using Room Service，sir.48.Q：How do you talk about distance when showing guests the way?A：It takes about 20 minutes to get there by taxi/bus/on foot. /It is 20 minutes’ taxi ride/ bus ride/ walk from here.49.Q：How do you check if the visitor of a guest，named Williams，has an appointment?A：Did Mr. Williams know that you were coming?/ Is Mr. Williams expecting you?/ Do you have an appointment with Mr. Williams?50.Q：How do you offer to take a message for a guest?A：Would you like to leave a word/message?/ Anything you’d like me to tell/pass along to the guest?。

3_2016全国职业院校技能大赛中职组酒店服务赛项客房中式铺床项目专业知识口试题库完整

2.以标准间为例，客房配备的设备有：家具、电器、卫生设备、安全设备四大类。

3.客房室环境设计的基本原则是安全、健康和舒适。

4.客房的清洁卫生质量生化标准规定：茶水具毎平方厘米的细菌总数不得超过 5 个 ,脸盆、浴缸、拖鞋毎平方厘米的细菌总数不得超过500个。

5.客房室照明设计的基本原则是：舒适性、艺术性、安全性。

6.客房房态缩略语OCC指住客房。

7.客房房态缩略语S/O指宾客外宿房。

8.客房房态缩略语DND表示请勿打扰房。

9.客房房态缩略语MUR指请即清扫房。

10.客房房态缩略语OOO指的是待修房（维修房、故障房）。

11.客房房态术语hotel use指的是饭店临时自用房。

12.客房部员工在接待服务中要做到一视，六个一样：高、低一样；、外一样；华、洋一样；东、西一样；黑、白一样；新、老一样。

13.例行的客房大清扫工作，一般应在客人不在客房时进行，以不打扰客人为准。

14.客房部一般下设六个分支机构：经理办公室、楼层、公共区域、客房服务中心、布件房和洗衣房。

15.客房商品生产的基本目标是：搞好清洁卫生、更换添补客房用品、维护保养。

16.夏天客房适宜温度为22摄氏度—24摄氏度，相对湿度为50%；冬天客房适宜温度为 20摄氏度—22摄氏度，相对湿度为40%。

17.为了使床垫各处受力相同，避免床垫有局部凹陷和磨损，延长使用寿命，应定期翻转调换床垫，一般每季度翻转一次。

18.员工的在职培训有日常培训、专题培训、交叉培训、下岗培训、脱产进修。

19.挂有“请勿打扰”牌的客房，一般在 14:00 前不要敲该房的门，但应记下房号及挂牌时间。

20.领取和补充小酒吧的酒水和食品时，要检查酒水的质量和保质期。

21.根据我国的习惯，会见厅客人与主人的座位安排是客人在主人的右边。

中职组酒店服务“客房中式铺床”赛项英语口试题

“2013年江苏联合职业技术学院技能大赛”中职组客房服务赛项英语口试题Part one 句子：中译英：1.欢迎光临我们酒店。

(Welcome to our hotel.)2.先生，请让我为您介绍一下房间设施。

（Let me introduce the room to you, sir.）3.在房间上网是免费的。

(We offer free internet service in the room.)4.先生，这是您的房间钥匙。

（Here is your room card, sir.）5.祝您在我们饭店过得愉快。

（I hope you will enjoy your stay in our hotel.）6.对不起，请问有没有要洗的衣服？（Excuse me, do you have any laundry?）7.我们随时为您服务。

(We are always at your service.)8.请问1628号房间在哪？(Excuse me, where is room 1628, please?)9.请问您的衣服要怎么洗？（How would you like your laundry cleaned?）10.请问您房号是多少？（May I have your room number, please?）11.我带您去您的房间。

(I will show you to your room.)12.房间里有小冰箱。

（There is a mini-bar in the room.）13.我现在可以打扫您的房间吗？(May I make up your room now?)14.酒店为客人提供免费的擦鞋服务。

（The hotel provides free shoe shining service for the guests.）15.抱歉，单人间已经全部订满了。

（I’m sorry, our single rooms are fully booked.）16.离开房间时请记得带钥匙。

饭店服务技能大赛中职组英语口语参考题

第三届全国旅游院校服务技能（饭店服务）大赛英语口语参考题（中职组）一、中式铺床题型一中译英1.这是239房间，我想加一个枕头。

(This is Room 239; I’d like to have onemore pillow.)2.您可以在房间直拨国际长途。

（You can make IDD call in your room.）3.我们提供快洗服务，加收50%的额外费用。

（We have express service at a50% extra charge.）4.对不起，请问有没有要洗的衣服？（Excuse me. Do you have any laundry?）5.好像电话有问题。

（It seems that something is wrong with the telephone.）6.2135房间的浴缸坏了，请派人来修理一下好吗？（The bath tub in Room）2135 is out of order/service, can you please send someone to repair/fix it?7.我想要一个转换插头。

（I’d like to have an adaptor/ I need an adaptor..）8.这是8976房间，请送一个电熨斗。

（This is Room 8976, can you send me aniron, please.）9.我想要一个客房送餐服务。

（I’d like to have a room service.）10.客房里有小冰箱。

（There is a mini bar in your room.）11.我的房间现在还没打扫过，已经12点了。

（My room hasn’t been made upyet. It’s already 12:00.）12.请接受我代表酒店向您道歉。

(Please a ccept my apology on behalf of thehotel.)13.我房间的电视图象不清楚。

全国职业院校技能大赛赛项简介与组队要求

每代表队限报4名选手（来自同一院校的参赛选手不超过2名）。每名选手限1名指导教师。
南宁学院
4
ZDX03
电子信息
中职
智能家居安装维护
1
团体赛。包括智能家居设备安装调试及应用配置、智能家居嵌入式网关应用配置、智能家居应用软件配置等竞赛内容。
每队3名选手，不超过2名指导教师。
无锡机电高等职业技术学校
5
ZDX04
每分项每代表队限报3名选手（同一院校参加同一分项的选手不得超过2人）。每名选手限1名指导教师。
南通中等专业学校
25
ZSH01
石油化工
中职
化工设备维修
1
团体赛。包括化工设备维修专业基础、化工设备检验、镶配件制作三部分竞赛内容。化工设备维修专业基础、镶配件制作两部分由2名选手分别独立完成，化工设备检验部分由2名选手共同完成比赛。
天津市南洋工业学校
10
ZJZ02
加工制造
中职
电梯维修保养
1
团体赛。包括电梯日常维护保养、电梯电气故障诊断与排除、电梯机械故障诊断与排除三项竞赛内容。
每队2名选手，不超过2名指导教师。
广东清远市职业技术学校
11
ZJZ03
加工制造
中职
液压与气动系统装调与维护
1
个人赛。包括液压泵站安装与调试、液压回路搭建与调试、气动回路设计与安装、电气系统连接、PLC控制与应用、整机运行与调试、职业素养等竞赛内容。
每队2名选手，不超过1名指导教师。
天津市南洋工业学校
15
ZJZ07
加工制造
中职
模具制造技术
1
团体赛。包括加工中心机床操作、工艺编制、手工与CAM编程、程序传输、模具零件加工、模具部件装配与调整等竞赛内容。

客房服务项目教学设计——中式铺床

客房服务项目教学设计——中式铺床
黎志坚
【期刊名称】《成才之路》
【年(卷),期】2009(000)017
【摘要】@@ 一、课题:中式铺屎rn二、教学目标rn1.知识目标rn(1)客房是酒店的基础.还是酒店赢利最重要的支柱之一,而床的美观程度和舒适程度影响客人对客房的印象乃至酒店的印象.虽然中式铺床看似简单,但能够熟练掌握,并在规定的时间内按规范铺好则不是一件容易的事情.掌握中式铺床的技能,使学生在规定的时间内按标准完成中式铺床,是这个项目的主要内容,并在此基础上了解中式铺床与西式铺床的区别,为下一项目课程打下基础.
【总页数】2页(P86-87)
【作者】黎志坚
【作者单位】江工业贸易职业技术学院
【正文语种】中文
【相关文献】
1."近体原则"在中职技能训练中的实践探讨——以职业院校技能大赛中职组客房中式铺床分赛项为例
2.中职技能大赛客房中式铺床项目有效备赛探讨
3.项目教学法在中职旅游客房中式铺床实训课中的运用探讨
4.项目教学法在中职旅游客房中式铺床实训课中的运用探讨
5.基于信息化的中职旅游管理专业技能课教学设计——以“客房中式铺床”为例
因版权原因，仅展示原文概要，查看原文内容请购买。

中职酒店服务理论知识题库(客房)

客房中式铺床一、单选题1、( C )表示该客房已清扫完毕,可以重新出租,亦称OK房。

A DNDB VIPC VCD LSC2、夜床服务通常在晚上( B )以后开始,或者按服务台的要求进行。

A 5时B 6时C 7时D 8时3、清扫整理客房时,在完成了收集杯子和烟灰缸这一工序后,接下来的工作是( A )。

A 撤换床上用品B 整理床铺C 除尘除迹D 补充房间用品4、检查客房时,应从( D )开始循序进行,从上到下,从里到外,以防止遗漏。

A 地面B 天花板C 窗帘D 房门5、当打开洗地机的吸水机开关时,应注意( C )是否保持密封。

A 清洁箱B 吸水箱C 污水箱D 清洁液箱6、( B )主要负责统一安排、协调对客人的服务工作。

A客房部秘书 B客房服务中心 C客房楼层组 D客房部经理7、( D )是客房服务员在一般情况下首先要进行清扫的房间。

A 空房B 普通住客房C VIP房D 挂有"MUR"牌的房间8、检查离店客人房间如发现有遗留物品，应立即送交客人。

若客人已经离店，一般应将遗留物品交(A)登记处理。

A 客房服务中心 B主管 C 领班 D 经理9、挂有“请勿打扰”牌的客房，一般在(D)前不要敲该房的门，但应记下房号及挂牌时间。

A 18：00B 12：00C 13：00D 14：0010、（ A ）主要用于扫除地面吸尘器无法吸走的碎片和赃物。

A 扫帚 B拖把 C 抹布 D 畚箕11、下列吸尘器中，哪种吸尘器在清洁大面积的地毯时，是客房服务员的最佳选择（ C ）。

A 吸力式吸尘器B 混合式吸尘器C 直立式吸尘器D 背式吸尘器12、下列哪种吸尘器只适合清理不太脏的地毯，同时也可以用于清理“矮脚”家具底下或是其他浅窄的地方。

（ A ）A 吸力式吸尘器B 直立吸尘器C 吸水式吸尘器D 混合式吸尘器13、下列哪种清洁剂属于酸性清洁剂（ D ）。

A 高泡洗地毯剂B 玻璃清洁剂C 起蜡水D “八四”消毒液14、下列哪种清洁剂属于碱性性清洁剂（ C ）。

“全国职业院校技能大赛”中职组酒店服务赛项参赛队接待方案

四、接车/机安排（交通详图见附件四）1、接站时间：6月10日全天2、具体线路（1）白云机场在B区到达出口处乘坐机场快线大巴8B线（白云机场—新塘太阳城大酒店），在新塘太阳城大酒店下车，志愿者在该酒店门口举牌接站。

注：机场快线大巴8B线约每50分钟一班，全程约需70分钟，票价37+1元，含1元保险。

（2）广州火车站在出站口志愿者举牌接站，乘坐大巴前往举办地酒店。

（3）广州火车东站在出站口志愿者举牌接站，乘坐大巴前往举办地酒店。

（4）广州火车南站在站内乘坐广州地铁二号线由广州南站出发至广州火车站下车（途径15站，全程约30分钟，票价6元），由地铁A出口步出，在右侧的麦当劳餐厅门口志愿者举牌接站，乘坐大巴前往举办地酒店。

联系方式：广东省旅游职业技术学校：卢婷老师联系电话：************，159****6059谢波老师联系电话：************，136****7776祝各位嘉宾及参赛人员在大赛期间生活愉快、参赛顺利、取得佳绩！2012年全国职业院校技能大赛中职组“酒店服务”项目专家组2012年5月30日附件一：2012年全国职业院校技能大赛酒店服务项目赛事日程安排附件二：2012年全国职业院校技能大赛酒店服务项目参赛队会务安排附件三：2012年全国职业院校技能大赛酒店服务项目赛事进程及服务方案附件四：2012年全国职业院校技能大赛酒店服务项目交通指示地图附件一2012年全国职业院校技能大赛中职组“酒店服务”项目赛事日程1. 2012年6月10日上午、下午：参赛选手及领队、指导教师报到。

19:45—22:00 领队说明会（含抽签）。

2. 2012年6月11日7:30— 9:30 赛场体验10:00—11:00 开幕式13:00—18:00 分赛项比赛3. 2012年6月12日8:00—12:00 分赛项比赛13:00—17:00 分赛项比赛4. 2008年6月13日10:00—11:00 闭幕式12:00后退房、返程（赛后旅行社可提供广州一日游服务，包括餐饮、住宿、游览等事项安排，费用自理。

客房中式铺床项目专业知识口试参考题库(定稿)

全国职业院校技能大赛中职组酒店服务赛项客房中式铺床项目专业知识口试参考题库(定稿)一、简答题1. 简述饭店套房的类型。

答：（1）标准套房；（2）连通套房；（3）商务套房；（4）豪华套房；（5）总统套房等。

2. 饭店防火工作要求服务人员的“三懂”是什么？答：（1）懂得本岗位发生火灾的危险性；（2）懂得预防火灾的措施；（3）懂得灭火方法。

3. 饭店防火工作要求服务人员的“四会”指什么？答：（1）会报警；（2）会使用消防器材；（3）会扑救初起火灾；（4）会疏导宾客。

4. 遗留物品处理的简要程序是什么？答：（1）发现客人的遗留物品，要及时送交客人；（2）如果客人已离开饭店，要积极与客人取得联系并遵照客人要求处理；（3）无法交还客人的物品，要详细填写宾客遗留物品登记表。

l5. 客房设备资产管理的内容包括哪些？答：（1）设备分类编号；（2）设备登记；（3）设备建档。

6. 客房设备的更新分为哪几种？一般为期多长时间就要更新？答：（1）常规修整：每年至少进行一次；（2）部分更新：客房使用达3～5年时应实行更新计划；（3）全面更新：10年左右进行一次。

7. 客房部人员的招聘一般包括哪些步骤？答：（1）准备阶段（2）宣传、报名阶段（3）考核录用阶段 (包括初试、笔试、面试、体检和政审) 8. 客房清扫的基本方法有哪些？答：（1）从上到下；（2）从里到外；（3）环形清扫；（4）抹布干湿分开、折叠使用等。

9. 客房清扫保养的准备工作有哪些？答：（1）签领客房钥匙；（2）准备清洁工具；（3）了解、分析房态；（4）确定清扫顺序等。

10.周期清洁保养工作的实施与控制的内容包括哪些？答：（1）准备好清洁工具；（2）安排好周期清洁保养工作；（3）做好检查记录工作；（4）注意安全。

11.客房部内部逐级检查制度包括哪些内容？答：（1）服务员自查；（2）领班全面检查；（3）主管抽查；（4）经理抽查。

12.客房店级检查体系包括哪些内容？答：（1）大堂副理检查；（2）总经理检查；（3）联合检查；。

“客房中式铺床”比赛办法与规则

“客房中式铺床”比赛办法与规则一、比赛内容与要求1．比赛内容为客房中式铺床。

检验参赛选手酒店专业操作技能的规范性和熟练性、酒店服务意识、现场问题的分析与处理能力、语言沟通表达能力和卫生安全操作意识。

2．比赛方式：按客房中式铺床，根据组委会统一提供设备物品进行操作。

内容包括仪表仪容和客房中式铺床。

参赛选手按照参赛时段提前15分钟进入比赛场地进行赛前准备。

每组比赛结束后裁判评分。

比赛顺序采取抽签的方式确定。

3．比赛时间操作时间3分30秒。

4. 比赛分值：总分100分。

其中仪表仪容30分，现场操作70分。

二、评分内容客房中式铺床程序和标准1、整理床垫：位置正确、平整，四边平齐，床垫无污迹、无毛发、无破损，床裙整齐，床垫拉正对齐。

2、抛铺床单：开单、抛单、打单定位一次成功；中线居中，不偏离中线；床单正反面准确，表面平整光滑；包角紧密垂直且平整，式样统一；四边掖边紧密且平整。

3、套被套：站在床尾，一次性抛开并打散被套，被套口向床尾打开；打开棉被放置于床尾，棉被长宽方向与被套一致，抓住棉被头部塞入被套顶部并填实，前面两角定位，将棉被平铺在被套内，棉被与被套两边的空隙均匀；棉被平整套入后，床头部分拉到与床垫齐平，向上翻折45厘米，被套角不能碰到地面，表面平整，被套下垂尺度相同。

5、套枕套：将枕芯平放在床上，两手撑开枕袋口中，并将枕芯往里套；两手抓住枕袋口，边提边抖动，使枕芯全部进入枕袋里面；将超出枕芯部分的枕袋掖进枕芯里，枕套开口包好不外露，并把袋口封好；枕套口与床头柜方向相反；套好的枕头须四角饱满、平整，且枕芯不外露。

6、放枕头：枕头放置于床头中央，与床头平齐，整个枕头表面平整、光滑、无皱折，枕套中线与床单中线对齐；放好的枕头距床两侧距离均匀。

7、外观：床铺整齐美观，整张床面挺括。

8、总体印象：竞赛中，选手操作自如，轻松紧凑，动作优美，技术娴熟，不跪地毯，不跑床，不按床，不重复。

三、比赛流程：1.选手提前进入比赛场地，裁判员统一口令“开始准备”后进行准备。

酒店服务技能大赛试题：客房服务知识试题(含答案)-

酒店服务技能大赛客房服务知识题一、问答题1、在准备补给品和接受分配的客房清扫任务后，为什么要了解客房状态表？当看过客房状态表后，就能知道清扫客房的顺序，并能提供具有针对性的服务。

2、住客房的空调已被客人调至一定的温度，你还能动吗？为什么？不能动。

因为这是客人认为最适宜的温度，我们的服务的目的就是为了使客人满意。

3、请介绍一下吸尘器的清洁保养要点？（1）要按使用说明进行操作。

（2）使用前应进行检查，使用后要及时进行清洁。

（3）机器使用后要归还原处存放。

（4）发现故障要及时报修，停止使用，严禁私自拆卸机器部件。

4、为什么清扫客房有一个系统程序？因为能节约时间，提高效率，还能节省服务人员的体力消耗，不致遗漏应清扫的地方和不会忘记已清扫过的地方。

5、为什么高出地面的物件要先去尘，而地面吸尘在最后？清扫过程中，难免有垃圾、碎屑掉落在地上，最后吸尘能使工作更彻底，更完善，能避免重复劳动。

6、在清扫客房时，房内的电话铃响了该如何处理？客房一旦出租后，客人就具有对房内容、设施、用品的使用权，因此服务人员不能随意动用。

为了避免不必要的麻烦和新生客人的使用权，房内的电话铃响了也不应该接听（总机会提供留言服务）。

7、如何保护吸尘器？（1）不能吸碎玻璃入潮湿物品。

（2）从一个房间转移到另一个房间吸尘时，要手提吸尘器把柄。

（3）每次吸尘后，要及时清除机内的垃圾。

（4）要经常检查吸尘器上的电线，插头是否完好。

8、口香糖掉在地毯上，用何种方法消除为好？可用除香口胶喷剂从外至内喷在香口胶上，使香口胶硬化，然后用小铲刀打碎硬化的香口胶，便可铲除，并用吸尘机吸去。

9、如果你在清扫中，客人回来了，你该如何办？应向客人表示是否稍后来打扫，但要礼貌检查他的钥匙或房卡，以确证这是该客人的房间，这样做是出于安全目的，以防他人闯入客人房间。

10、清扫房间时，工作车如何摆放为好？为什么？应将工作车堵在房门口，封闭的一面向外。

原因是为了减少重复路线，就近拿取补给品，以提高工作效率，而且还使得他人不能直接闯入房内，增加了安全感，还能使走廊看起来比较美观而且行走也方便。