游客满意度调查表

游客满意度调查表

Visitor Satisfaction Survey

欢迎你的反馈意见，您的意见会使提高我们的服务！

We welcome your feedback. Your response will enable us to evaluate the service.

1、您是怎样了解到上海海洋水族馆的？

How did you become aware of Shanghai Ocean Aquarium?

2、您对我们的员工的服务态度满意吗？为什么？

Are you satisfied with the manner in which our staff serves you? Why or why not?

3、我馆中哪个展区给您留下的印象最深刻？

Which Zone impresses you greatly?

4、我馆中哪个展缸给您留下的印象最深刻？

Which tank impresses you greatly?

5、吸引您在展缸前逗留的原因是什么？

What will attract you to stay longer before a tank?

A、漂亮的造景Beautiful decoration B 稀奇的展示生物Rare animal C 丰富的介绍内容

Abundant introduction D 互动的触摸屏Interactive Touch screen

6、您在生物介绍牌中最希望看到的内容是关于哪一方面的？

What do you most want to learn from the introduction board of the animal?.

7、您最希望在上海海洋水族馆看到什么？或者您最期望的经历是什么？

What expectations did you have about Shanghai Ocean Aquarium? In other words, what kind of experience or place did you expect?

8、上海海洋水族馆满足了您的期望了吗?

Has Shanghai Ocean Aquarium met these expectations?

____是的____没有____yes ____no

解释：

Briefly explain:

9、您总体对上海海洋水族馆的满意度？

Overall, how satisfied were you with your visit to Shanghai Ocean Aquarium?

___非常满意___满意___一般___不满意___非常不满意

___very satisfied ___satisfied ___neutral ___dissatisfied ___very dissatisfied

10、您还愿意再次来上海海洋水族馆吗？什么会吸引您再次来我馆？

If you were able to, are you likely to visit Shanghai Ocean Aquarium again? And what will attract you to come again?

____非常愿意____愿意____一般____不愿意____非常不愿意very unlikely

____very likely ____likely ____neutral ____unlikely ____very unlikely

11、您会向您的朋友推荐上海海洋水族馆吗？您向朋友推荐的理由是？

Would like to recommend Shanghai Ocean Aquarium to your friends? And what is the main reason?

12、上海海洋水族馆如何才能让您对这次的参观更满意？

What, if anything, could Shanghai Ocean Aquarium do to make the experiences of visitors better?

13、与其它水族馆相比，您认为上海海洋水族馆有自己的特色吗？如果有，是什么呢？Compared to other Aquariums, do you think there is something special about Shanghai Ocean Aquarium?

___有___没有___不知道

___yes ___no ___don’t know

如果有，是什么呢？

___________________________

If yes, what?

___________________________

14、Please indicate how much you enjoyed the zones.

(5 = excellent, 4 good, 3 average, 2 unsatisfactory, 1 = poor)

___中国厅（China Zone ）____致命水生物展（Deadly Aquatic Animals）

____长江珍稀水生物展（Yangtze River Rare Aquatic Animal Display）

____鲨鱼展（Shark Display）___南美展（South America Zone）

____澳大利亚展（Australia Zone）_____非洲展（Africa Zone）____东南亚展（Southeast Asia）____海豹（Seals）_____极地（Polar Zone）____海岸区（Sea Shore）____开阔的海洋（Open Ocean）

非常感谢您完成这次调查！

Thank you for your time in completing this survey