MBA论文——某公司员工工作满意度影响因素现状分析

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中国科学技术大学

硕士研究生学位论文开题报告论文题目某公司员工工作满意度

的影响因素现状分析

学生姓名申琳

教师姓名黄攸立副教授

单位名称中科大管理学院MBA中心

专业名称工商管理

专业代码

研究方向人力资源

填表日期2010年10月

内容摘要

在国家新医改的大环境下，伴随着行业竞争的日益加剧，企业市场外部环境的急

剧变化、组织快速扩张等多方面因素的共同作用下，人才市场化流动加剧。北京**

公司股份有限公司是一家大型国有股份制医药公司。提高员工满意度对推动双鹤企

业长远发展有重要作用。

在前人成果的基础上，本文采用问卷调查的方法，并获得公司高层领导的支持，对全体员工满意度进行评估，随机调查了一百多名员工，并通过对所收集的数据进行了相关分析，最终确定了**公司员工满意度影响因素，提出了进行管理改进的对策。

本文研究的内容主要包括以下几个章节:一、绪论，即提出问题、阐明意义、找出研究思路;二、文献综述，对满意度进行界定、找出理论原理、国内外研究现状;三、企业员工满意度影响因素分析，做了**公司企业特征分析，员工特征分析，确定满意度的构成，找出**公司员工满意度的模型；四、实证研究及数据分析，包括调查问卷的确定，数据的统计和分析；五、结论，提出**公司员工满意度管理的改进方法及实施建议。

本次调研配合了北京**公司的人力资源年度工作，对调动广大员工的工作积极性起到了良好的作用。

关键词：满意度关键影响因素数据分析

ABSTRACT

Wit h the reforming of national medicine policies, the fast growth of pharmaceutical companies and the dramatically increased competitions among enterprises, the marketing environment changes in seconds, thus leading to the intensified talent mobility in this marketing-directed economy. As a large-scale state-owned stock corporation, it is significant to improve the satisfaction index of the employees for a long-term sustainable growth.

Based on the previous research, in this thesis we adopted an empirical research method to investigate all staff degree of satisfaction at DOUBLE CRANE Pharmaceutical Co., This work was supported by the senior leadership of the company. Here, we randomly selected over 100 employees, conducted a survey and analyzed the

collected data. We concluded that several factors are critical for the determination of the satisfaction index of the employees. Based on this study, we proposed the strategies for future improvement.

This thesis includes five chapters. In chapter 1, introduction part, we pointed out the significance of this research work and the methods to carry out this research; chapter 2 gave a literature review including the concept, the theory and the previous results of domestic and international research on this topic; chapter 3 summarized the preliminary research results and proposed several factors which might have significant effects on the satisfaction index, thus providing the basis for the questionnaire; chapter 4 included the designing of questionnaire, data statistic analysis; in chapter 5, the conclusion part, we proposed several strategies for the improvement of the satisfaction index of the employees.

This research work on the satisfaction index of employees and the proposed strategies would help to advance the management of the human resources and promote employees′ passion to work at DOUBLE CRANE Pharmaceutical Co.

Keywords: Satisfaction Index; Critical Factors; Data Analysis

目录

第一章绪论 (6)

第一节问题的提出 (6)

第二节研究的目的和意义 (7)

第三节本文研究思路及主要内容框架 (8)

第二章文献综述 (9)

第一节工作满意度定义 (9)

第二节研究理论及模型 (9)

一、马斯洛理论 (9)

二、双因素理论 (9)

三、公平理论 (10)

四、期望理论 (11)

第三节国内外研究概况 (12)

一、国外研究进展 (12)

二、国内研究进展 (12)

三、国内外进展总结 (13)

第三章员工满意度影响因素初步探析 (14)

第一节**公司企业特征分析 (14)

第二节**公司经营公司员工特征分析 (16)

一、整体素质一般 (16)

二、需求层次高 (17)

三、流动意愿大 (17)