《运营管理》课后习题答案.pptx

Utilization Actual output Design capacity
Design Capacity Actualoutput 8 20jobs Effective capacity .4
10. a. Given: 10 hrs. or 600 min. of operating time per day. 250 days x 600 min. = 150,000 min. per year operating time.
60,000 186,000
60,000 208,000
30,000 122,000
N
A
186,000 150,000
1.24
2
machine
N
B
208,000 150,000
1.38
2
machine
Baidu Nhomakorabea
NC
122,000 150,000
.81
1
((1.68-2)/2)
Chapter 03 - Product and Service Design
6. Steps for Making Cash Withdrawal from an ATM
1. Insert Card: Magnetic Strip Should be Facing Down
Total Cost
MFP (2) (6)
1
30,000
2,880 4,320
2,700
9,900
3.03
2
33,600
3,360 5,040
2,820 11,220
2.99
3
32,200
3,360 5,040
2,760 11,160
2.89
4
35,400
3,840 5,760
2,880 12,480
c. Labor productivity increased by 31.25% ((21-16)/16).
Multifactor productivity increased by 4.5% ((.93-.89)/.89).
*Machine Productivity
Before: 80 ÷ 40 = 2 carts/$1. After: 84 ÷ 50 = 1.68 carts/$1. Productivity increased by -16%
Ingredients
Taste
√
Appearance
√
Texture/consistency
√
Handling √
Preparation
√ √ √
Chapter 04 - Strategic Capacity Planning for Products and Services
2.
Efficiency Actualoutput 80%
3) Enter Amount of Transaction
5. Deposit/Withdrawal:
/120
Solutions_Problems_OM_11e_Stevenson
1) Deposit—place in an envelope (which you’ll find near or in the ATM) and insert it into the deposit slot
After: 84 4 = 21 carts per worker per hour.
b. Before: ($10 x 5 = $50) + $40 = $90; hence 80 ÷ $90 = .89 carts/$1.
After: ($10 x 4 = $40) + $50 = $90; hence 84 ÷ $90 = .93 carts/$1.
Effective capacity
Actual output = .8 (Effective capacity) Effective capacity = .5 (Design capacity) Actual output = (.5)(.8)(Effective capacity) Actual output = (.4)(Design capacity) Actual output = 8 jobs Utilization = .4
Solutions_Problems_OM_11e_Stevenson
Chapter 02 - Competitiveness, Strategy, and Productivity
3.
(1)
(2)
(3)
(4)
(5)
(6)
(7)
Week
Output
Worker Cost@ $12x40
Overhead Material Cost @1.5 Cost@$6
2) Withdrawal—lift the “Withdrawal Door,” being careful to remove all cash 6. Remove card and receipt (which serves as the transaction record)
8.
Technical Requirements Customer Requirements
2.84
*refer to solved problem #2 Multifactor productivity dropped steadily from a high of 3.03 to about 2.84. 4. a. Before: 80 5 = 16 carts per worker per hour.
Total processing time by machine
Product 1
A 48,000
B 64,000
C 32,000
2
48,000 48,000 36,000
3
30,000 36,000 24,000
/220
Solutions_Problems_OM_11e_Stevenson
4 Total
2. Watch Screen for Instructions
3. Select Transaction Options:
1) Deposit
2) Withdrawal
3) Transfer
4) Other
4. Enter Information:
1) PIN Number
2) Select a Transaction and Account