酒店情景英语
酒店英语情景对话
酒店英语情景对话;唤醒服务句型：1．I'm going to Tianjln early tomorrow morning．我明天一大早要去天津。
2．So I would like to request an early morning call．因此我想让你们明天早上叫醒我。
3．At what time would you like us to call you tomorrow morning？您想让我们明天早上什么时候叫醒您？4．But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock．但我是10点钟必须赶到天津花园宾馆会议室。
5．That means that I'll have to be on the road by 7 o'clock at the latest．就是说我明天早晨最迟也要7点钟上路。
6．In that case，I would like you to call me at 5∶45？那样的话，你们明早5点45分叫醒我好吗？7．OK．So we will wake you up at 5∶45 tomorrow morning．好，那么我们明早5点45分叫醒您。
8．Will you do me a favour，Miss？小姐，能帮个忙吗？9．I wonder if your hotel has the morning call service．不知道你们饭店是否有叫早服务。
10．Would you like a morning call？您要叫醒服务吗？11．I want to go to the Bund to enjoy the morning scenery there．我想到外滩去欣赏那儿的景色。
12．At what time do you want me to call you up，sir？您要我什么时候叫醒您？13．At 6 sharp tomorrow morning，please．请在明早6点钟。
有关酒店状况的英语情景口语对话
有关酒店状况的英语情景口语对话一我预定了一个房间AHello. I have a room booked for tonight, the 15th.你好，我预订了15日的房间。
BAlright and what is your name, please?好的，请问您的大名是?AIt’s Marcia Gleason.我的名字是玛利亚?格雷森。
BAh,yes, here you are Ms. Gleason. You reserved a single, right?喔，有的，格雷森女士，你订的是一间单人房，是吗?AYes, a single, thanks.是的，一间单人房，谢谢。
BDo you mind being next to the elevator?如果房间位于电梯旁，你会介意吗?AActually, I’d prefer not to be.事实上我不是不太希望这样。
二我不喜欢我的房间AI have a reservation for a single with bath.我订了一间有浴室的单人房。
BWe are sorry, but single rooms have been occupied.很抱歉，单人房已经满了。
AWhat's the room rate? It is a little expensive for me, do you have any other rooms?房价是多少?这对我来说有点贵，你们有其它房间吗?BThen how about this room, with just shower?那这间有淋浴间的房间怎么样?AMay I see the room? I’ll take this room. Is the rate for the room only?我可以看一下吗?我要这间房。
这个价格只是房租吗?BNo, sir. The tax is included .不是的，先生。
酒店英语情景对话大全
酒店英语情景对话大全1When it comes to hotel English, various scenarios involve frequent and essential conversations. Let's take a look at some common ones. When a guest checks in, the interaction with the front desk staff is quite important. The guest might ask, "What types of rooms do you have available?" or "Could you please tell me the prices of different rooms?" They may also inquire, "What time can I check in?" The staff, in response, would provide detailed and clear answers.Another typical situation is when guests order food in the hotel restaurant. The guests might say, "Can you recommend some specialties of the house?" or "I have special dietary requirements, such as being allergic to seafood. Do you have suitable options for me?" The waiter or waitress would then do their best to meet the guests' needs and offer appropriate suggestions.In addition, there are also conversations related to room service. For instance, a guest could call and say, "Could you please send some extra towels to my room?" or "I need a wake-up call at 7 o'clock tomorrow morning." The hotel staff would handle these requests promptly and efficiently.Overall, these common English conversations in a hotel aim to ensureguests have a pleasant and comfortable stay, while also demonstrating the high-quality service provided by the hotel.2When it comes to hotel experiences, effective communication in English is crucial. Let's explore some common scenarios and their corresponding dialogues.Imagine a guest finding a problem with the room facilities and lodging a complaint to the customer service. The guest might say, "I'm really disappointed with the condition of the room. The air conditioner isn't working properly, and it's making my stay quite uncomfortable. I hope you can solve this problem as soon as possible." The customer service representative would respond politely, "I'm so sorry to hear that, sir/madam. We'll send our maintenance staff to your room immediately to fix the air conditioner. We apologize for the inconvenience and will do our best to ensure your satisfaction for the rest of your stay."Another situation could be a guest inquiring about the usage rules of the gym. The guest might ask, "Hello, could you please tell me about the rules and opening hours of the gym?" The staff member would reply, "Sure, sir/madam. The gym is open from 6 a.m. to 10 p.m. daily. Before using the equipment, please warm up properly and follow the instructions on each machine. Also, please use a towel to wipe off your sweat after using the equipment to keep it clean for the next user. Do you have any specificquestions about any particular equipment?"These are just a few examples of the various English conversations that can take place in a hotel, highlighting the importance of polite language and effective problem-solving.3When it comes to staying in a hotel, being able to communicate effectively in English can enhance the experience greatly. Let's take a look at some common hotel English dialogues that can help improve your language skills.Imagine a guest who needs a wake-up call. The conversation between the guest and the housekeeping staff might go like this: "Good evening. I need a wake-up call at 7 o'clock tomorrow morning. Please make sure to ring my room precisely at that time. Thank you very much." The housekeeping staff would reply, "Sure, sir/madam. We'll make sure to do that. Have a pleasant sleep."Now, let's consider the checkout process. The guest approaches the front desk and says, "I'd like to check out. My room number is 205. Can I get my bill, please?" The receptionist responds, "Of course. Let me check the details for you. Here is your bill. Everything seems to be in order. How was your stay with us?" The guest replies, "It was quite nice. Thank you."These are just a couple of examples of the many dialogues that occur in a hotel. By familiarizing yourself with such common scenarios andpracticing the language used, you'll be better equipped to handle similar situations smoothly and confidently when you stay in a hotel.4When it comes to hotel experiences, effective communication in English is crucial. Let's explore various scenarios of English conversations that take place within a hotel.Imagine a guest arriving at the hotel and checking in. The receptionist greets them warmly and asks, "Good day, sir/madam. How may I assist you with your check-in process today?" The guest responds, "I have a reservation under the name of [Name]. I hope everything is in order."Another common situation is when a guest participates in an event organized by the hotel. The event organizer might say, "Welcome to our special event. We have a wonderful lineup of activities planned for you. Do you have any specific questions or preferences?" The guest could reply, "This sounds exciting. I'm particularly interested in the live music performance. Could you tell me more about it?"In the business center, a guest seeking assistance might approach the staff and say, "I need to print some important documents urgently. Could you please help me?" The staff member would then respond, "Sure, no problem. Let me guide you to the printers and assist you with the setup."When it comes to room service, a guest might call and say, "I would like to order some breakfast to be delivered to my room. Could I have acontinental breakfast with an extra cup of coffee?" The room service staff would reply, "Certainly, sir/madam. Your order will be delivered shortly."These are just a few examples of the diverse and important English conversations that occur in a hotel, ensuring a smooth and pleasant stay for guests.5When it comes to hotel English scenarios, having effective communication is crucial for both guests and staff. Let's take a look at some common and practical dialogues.Imagine a guest entering the hotel store. The clerk greets them warmly, saying, "Good day, sir/madam. How may I assist you today?" The guest responds, "I'm looking for some local souvenirs. Do you have any recommendations?" The clerk replies, "We have a wonderful collection of handcrafted items that showcase the local culture. How about a beautifully carved wooden figurine or a handwoven scarf?"Now, consider a situation where a businessperson wants to book a venue in the conference center. They approach the staff and say, "I need to reserve a meeting room for a corporate event next week. Can you help me with the availability and arrangements?" The staff member checks the schedule and replies, "Sure, sir/madam. We have several options available on that date. The largest room can accommodate up to 100 people and comes with advanced audio-visual equipment. Would that suit yourneeds?" The businessperson thinks for a moment and then says, "That sounds great. Can you also provide catering services for the event?" The staff answers, "Yes, we offer a variety of catering packages to choose from. Let me show you the menu and we can discuss the details."These are just a few examples of the diverse and important conversations that take place in a hotel setting. By being familiar with such dialogues, both guests and hotel staff can ensure a smooth and pleasant experience for all.。
酒店情景英语
酒店情景英语1、When you hear or meet something which is bad for the guest听到或遇到对客人不利的事时I’m sorry to hear that. I hope you will be better soon .听到这个我很遗憾，我希望您很快会好起来。
I’m sorry to hear that. Have a good rest .听到这个我很遗憾，您好好休息一下吧。
I’m sorry to hear that. Take it easy today .听到这个我很遗憾，今天您可别着急。
2、When the guest have some accidents客人碰到意外时（如电梯门碰到他）I hope you did not hurt yourself .我希望您没有受伤。
Are you hurt yourself ? 您伤着没有？Did you hurt yourself ?您伤着了没有？Would you like to see a doctor ?您要不要看医生？3、When the guest arrive hotel 客人到店时Welcome to Dolton Hotel Changsha .欢迎光临通程国际大酒店。
Wish you have a pleasant stay in our hotel .愿您在我们酒店入住愉快。
Welcome to staying in our hotel .欢迎您入住我们酒店。
4、When the guest leave hotel客人离店时Have a nice day .祝您今天过得愉快。
Have a nice evening .祝您今晚过得愉快。
Have a good weekend .祝您周末愉快。
Good luck .祝您好运。
We look forward to your next arrival .我们期待您的下次光临。
(完整版)酒店常用的英语情景对话
酒店常用的英语情景对话现在国人出去外面的多了，那么外面去到外面要住酒店时，怎么跟人家表达呢?下面，小编在这给大家带来酒店常用的英语情景对话，欢迎大家借鉴参考!入住(F: Frontdesk G: Guest)F: Welcome to the Beachside Inn. How may I help you?欢迎来到海边酒店。
能为您做点什么吗?G: I’d like a room, please.我要住店。
F: Would you prefer a single or a double?你是要单人间还是双人间呢?G: A double, please. How much is that?双人间，价格是多少?F: It’s $145.00 a night. How many nights will you be staying?145美元每晚，你要住几晚呢?G: Just tonight.就今晚。
F: OK. One night comes to $145.00 plus tax. May I have your name please?一晚含税总共145美元。
您的名字是?G: It’s Davies. Robertson Davies.我是达维斯。
F: And how do you spell that, sir?怎么拼写呢?G: It’s D-A-V-I-E-S.是D-A-V-I-E-S。
F: So that’s D-A-V-I-E-S. How would you like to pay for the room?好的，你想要如何付款?G: Do you take VISA?能用VISA卡吗?F: Yes, we do. We take VISA,Mastercard, and American Express.可以，我们接受VISA卡，万事达卡，美国运通。
G: Great. I’ll pay with VISA then.What time is checkout?我用VISA付款，退房时间是?F: Checkout is at 10 o’clock. Your room number is 505. Is there anything else you would like to know?10点退房。
酒店英语口语情景对话
酒店英语口语情景对话对话一：预订房间A: 早上好，欢迎光临酒店。
您需要预订房间吗？B: 是的，我需要预订一个双人间，入住时间是下周五。
A: 好的，我们有很多房间可供选择，请问您对房间的要求有什么？B: 我希望房间有一个大床和免费的无线网络。
A: 没问题，我们有符合您要求的房间。
您需要入住几晚？B: 我需要入住两晚。
A: 好的，请问您的姓名和联系方式是什么？B: 我的名字是张三，联系方式是。
A: 好的，预订完成后，我们会给您发送确认短信。
谢谢！B: 谢谢您的帮助！对话二：办理入住手续A: 晚上好，欢迎光临！您预订的是双人间，对吗？B: 是的，我是张三。
A: 您的预订已确认，这是您的房卡和钥匙，房间号是302。
B: 谢谢！A: 您需要支付押金500元，退房后会退还给您。
B: 好的，我可以用信用卡支付吗？A: 当然可以，我们接受信用卡付款。
您需要在离店时结算所有费用。
B: 了解，我会记住的。
A: 好的，请您填写一下入住登记表，包括您的姓名、国籍和护照号码。
B: 好的，我马上填写。
A: 感谢您的合作，祝您入住愉快！对话三：客房服务A: 早上好，有什么可以为您效劳的？B: 我的房间没有毛巾和洗漱用品，可以补充一下吗？A: 当然可以，我会马上给您送去。
B: 谢谢！还有一个问题，我需要一份早餐送到房间，大约几点可以送到？A: 我们可以在早上7点到10点之间送到您的房间，您需要什么样的早餐？B: 我想要一个咖啡和面包。
A: 好的，我会安排给您送早餐。
有其他需要的事情吗？B: 暂时没有了，谢谢您的帮助！A: 不客气，请随时告诉我们如果有其他需求。
对话四：结账离店A: 午安，您准备好结账离店了吗？B: 是的，我准备好了。
A: 您的账单总金额是800元，包括房费和其他消费。
请问您以什么方式支付？B: 我可以用支付宝支付吗？A: 当然可以，请打开您的支付宝扫描这个二维码进行支付。
B: 好的，我已经支付完成了。
A: 谢谢！这是您的和退还的押金。
酒店情景英语
状况1：先和客户约定吃饭时间和地点A：我今晚想邀请您吃晚饭，不知您是否有空？Would you be interested in dinner with me. Are you free?B：谢谢您的邀请，我今晚有空。
Thank you for your invitation. I am free tonight.A：您喜欢吃哪种菜？中餐、西餐还是海鲜？Which food would you like best? Chinese food, western food or sea food? B：我比较喜欢西餐。
I prefer western food.A：好的，我晚上7：00去饭店接您。
Ok, I am going to the hotel to pick you up at 7:00 o’clock at night.B：很好，我会等候。
Ok, I’ll wait for you.A：待会儿见。
See you later.B：再见。
See you.状况2：刚到达餐厅A：请给两人的座位。
Please give me a table for two.C：(服务生)这边请。
This way, please.A：我要靠窗的位置。
I want a seat by the window.B：这位置不错。
This seat is not bad.A：很高兴您满意，请坐。
It’s my pleasure to satisfy you, have a seat, please!状况3：点正餐前，先点些饮料C：这是菜单和酒类表。
This is menu and wine list.A：您想喝点什么？Johnson先生，啤酒或酒？What would you like to drink? Mr. Johnson, beer or wine?B：我想试试台湾啤酒。
I want to try some Taiwan beer.A：来两瓶台湾啤酒。
酒店常用的英语口语情景对话
【导语】要想提⾼英语⼝语能⼒，平时⼀定要养成对听，多读，多练习的好习惯。
以下是整理的酒店常⽤英语⼝语情景对话，欢迎阅读！1.酒店常⽤英语⼝语情景对话 F: Welcome to the Beachside Inn. How may I help you? 欢迎来到海边酒店。
能为您做点什么吗？ G: I’d like a room, please. 我要住店。
F: Would you prefer a single or a double? 你是要单⼈间还是双⼈间呢？ G: A double, please. How much is that? 双⼈间，价格是多少？ F: It’s $145.00 a night. How many nights will you be staying? 145美元每晚，你要住⼏晚呢？ G: Just tonight. 就今晚。
F: So that’s D-A-V-I-E-S. How would you like to pay for the room? 好的，你想要如何付款？ G: Do you take VISA? 能⽤VISA卡吗？2.英语⼝语学习⽅法 1.模仿。
怎样提⾼⾃⼰英语⼝语的有效⽅式第⼀步就是要学会模仿，找⼀些原版英语录⾳的材料来进⾏对单词、短语、句⼦等的模仿。
也可以找⼀些英⽂原版的电影跟着有声有⾊地模仿，从⽽尽量要求⾃⼰的语⾳语调，甚⾄神情语⽓跟原来的差不多。
2.朗读。
第⼆步是⼤声朗读。
其实朗诵就相当于模仿，需要⾃⼰找⾳频资料去模仿语⾳语调。
在进⾏朗读模仿时，要学会听⾃⼰的发⾳和资料中的有什么地⽅不同，反复去练习纠正。
3.复述。
复述不是背诵，复述就是⽤⾃⼰的语⾔描述⾃⼰听到的故事或看到的⽂章，去掉原⽂和组织结构，⽤⾃⼰的理解和思考来讲述故事的内容，复述是提⾼英语⼝语的有效⽅法之⼀。
⼀开始可以先复述⽂章的中⼼思想，然后再逐步增加难度。
酒店英语情景对话大全
酒店英语情景对话大全对话教学是英语教学的一个重要组成部分,它是培养学生交际能力的重要途径。
而学习英语的目的就是要让学生学会与人交流。
小编精心收集了酒店英语情景对话，供大家欣赏学习!酒店英语情景对话1C:Good morning,sir.Can i help you?早上好，需要我帮忙吗?G:I'd like to pay my hotel bill now.My name is Harry Carpenter in Room 909.我想支付我的酒店账单，我的名字是哈里卡彭特909室。
C:Just a moment please,Mr.Carpenter...Sorry to have kept you waiting,Here's your bill.The total is RMB 4050 Yuan,including 15 percent surcharge.请稍等。
对不起让你久等了。
这是您的账单共4050元，其中包括15%的附加费。
G:What!4050 Yuan!Is there a mistake?什么!4050元!是否有错误?C:Please examine the bill carefully and see if there's any mistake.请检查您的账单，并仔细查看是否有任何错误。
G:Of course,I'll check it.1600 Yuan for the taxi.That's really a surprise!好的，我看看。
1600元的出租车。
这真是贵的离谱!C:The taxi is rented either by the day or by the mile.In any case,you're expected to pay for extra hours and miles.I understand that you rented the taxi by the day,but one evening you went to see an opera,which means an extra of 100 Yuan.Your taxi charge is 500 Yuan per day.租用的出租车无论是按天计还是按里程数计.在任何情况下，你都要支付额外的时间和里程数。
酒店初级英语情景对话
酒店初级英语情景对话一、房务部（前厅）1、Making a Reservation 预订客房Reservationist(R): Good afternoon. What can I do for you?下午好，我能帮您什么吗？Client (C) : Good afternoon. I’m calling from Beijing Foreign Trade Company. Is it possible for me to have a suite?下午好，这里是北京外贸公司，我想订一间套房，有吗？R: Certainly, can you give me your name please, sir?有的，先生，可以告诉我您的名字吗？C: West, W-E-S-T.R: Thank you, Mr. West. But by the way, how long will you stay here?谢谢，WEST先生。
请问你要住多久呢？C: I’ll stay here for quite a long time.我将会住很长一段时间的。
R: I’m glad you wi ll be staying at our hotel for a long time.很高兴你将会在我们酒店长住。
C: How much is the suite, please?请问套房多少钱呢？R: Your suite is 320 yuan (RMB) per day.您订的套房一天是320元。
C: Does that include attendance?有包括服务费吗？R:Three hundred and twenty yuan a day, service included.320元一天，包含服务费。
C: Meals included?餐费有包含在内吗？R: Meals are extra, not included.餐费是另外算的，不包含在内。
酒店英语情景对话
酒店英语情景对话1.have you used any hotel services this morning or had breakfast at the hotel dining room，mr.green?格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐?2.yes，my friend and i just had breakfast at the dining room，but we didn't use any services.是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。
3.the total for the eight days is five hundred sixty yuan and eighty fen.8天来总计是560元8角。
4.i think i'll take the one with a front view then.我想我还是要阳面的吧。
5.how long will you be staying?您打算住多久?6.we'll be leaving sunday morning.我们将在星期天上午离开。
7.and we look forward to seeing you next tuesday.我们盼望下周二见到您。
8.i'd like to book a single room with bath from the after-noon of october 4 to the morningof october 10.我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。
9.we do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。
10. what is the rate， please?请问房费多少?11.the current rate is$ 50 per night.现行房费是50美元一天。
酒店英语情景对话大全
酒店英语情景对话大全情境语境在英语对话教学中起到了非常重要的角色,直接影响初中英语教学的质量和教学的效果。
小编精心收集了酒店英语情景对话，供大家欣赏学习!酒店英语情景对话1A Hello,this is QuaCheng hotel,is there anything I can help you,sir?你好，这里是泉城大酒店，请问您需要什么服务B Yes, I'd like to book a room.我需要预订一间房A Sure,we have different type of rooms,which would you like to choose?我们酒店有不同类型的房间，您需要哪种房间呢?B I'm not very certain,could you give me a brief introduction,please?我不是很确定，你能不能给我做一下简单的介绍?A Ok,our hotel provides standard single room and double room,accordingly,we also have special treatment for VIP.好的，我们酒店提供标准单人间和标准双人间，除此之外还有对贵宾的特殊套房B Thank you,I want to reserve a single room which is better located between 4th floor to 7 floor.Well,I need the personnel in your hotel to open the window and clean the room before I arrive there.Is that ok?谢谢，我想预定一间单人标准间，最好是介于4楼到7楼之间的。
嗯，我需要你们的工作人员在我到达九点前打开窗户并打扫房间，可以吗?A Ok,sir,I already taken some notes about your requirements.Now let me check the room on mycomputer.Well,one standard single room in 6th floor and the number is 0603,need clean and open the window,anything else?好的，先生，我已经记下了你的要求。
住酒店英语情景对话
住酒店英语情景对话以下是一个关于住酒店的英语情景对话示范：前台接待员（Front Desk Receptionist）：Good evening! How may I assist you?晚上好！有什么可以帮助您的吗？客人（Guest）：Good evening! I would like to check-in. I have a reservation under the name of John Smith.晚上好！我想办理入住手续。
我有一个预订，预订人是John Smith。
前台接待员：Thank you, Mr. Smith. May I have your passport or ID, please?谢谢，Smith先生。
请问您可以出示护照或身份证吗？客人：Of course. Here is my passport.当然可以。
这是我的护照。
前台接待员：Thank you, Mr. Smith. I see that you have booked a standard room for three nights. Is that correct?谢谢，Smith先生。
我看到您预订了一个标准房间，入住三晚。
没有问题吗？客人：Yes, that's correct.是的，没错。
前台接待员：Great! Your room number is 328. Here is your room key. Enjoy your stay!太好了！您的房间号是328。
这是您的房间钥匙。
祝您入住愉快！客人：Thank you! Can you please let me know about the breakfast time and Wi-Fi access?谢谢！请问一下早餐时间和Wi-Fi的使用情况？前台接待员：Certainly! The breakfast is served from 7 am to 10 am in the restaurant on the ground floor. Wi-Fi access information is provided in your room. If you need any further assistance, feel free to ask.当然可以！早餐时间是从早上7点到10点，位于一楼的餐厅供应。
酒店初级英语情景对话汇编
酒店初级英语情景对话一、房务部（前厅）1、Making a Reservation 预订客房Reservationist(R): Good afternoon. What can I do for you?下午好，我能帮您什么吗？Client (C) : Good afternoon. I’m calling from Beijing Foreign Trade Company. Is it possible for me to have a suite?下午好，这里是北京外贸公司，我想订一间套房，有吗？R: Certainly, can you give me your name please, sir?有的，先生，可以告诉我您的名字吗？C: West, W-E-S-T.R: Thank you, Mr. West. But by the way, how long will you stay here?谢谢，WEST先生。
请问你要住多久呢？C: I’ll stay here for quite a long time.我将会住很长一段时间的。
R: I’m glad you will be staying at our hotel for a long time.很高兴你将会在我们酒店长住。
C: How much is the suite, please?请问套房多少钱呢？R: Your suite is 320 yuan (RMB) per day.您订的套房一天是320元。
C: Does that include attendance?有包括服务费吗？R:Three hundred and twenty yuan a day, service included.320元一天，包含服务费。
C: Meals included?餐费有包含在内吗？R: Meals are extra, not included.餐费是另外算的，不包含在内。
酒店英语情景对话
酒店英语情景对话酒店英语情景对话每个行业都有自己独特的行业语言，下面就让店铺带大家来看看酒店英语情景对话吧，欢迎大家阅读学习。
酒店英语情景对话篇1情景一：酒店顾客请服务人员帮忙送洗衣服服务员:Can I help you?您需要帮忙吗?比尔:I have some laundry to be done.我有些衣服需要洗服务员:Certainly，sir. Could you fill out the laundry form.please?好的.先生.请您添一下这个单子.比尔:May I use your pen?我能用一下你的笔吗?服务员:Sure.Here you are.当然.给您比尔:Thanks. Oh.I don't want these shirts starched.谢谢.对了.这些衬衫不需要浆的.服务员:No starch. I understand.sir.不浆.我了解.先生.比尔:When will they be ready?什么时候能洗好?服务员:We will deliver them tomorrow evening around 6.明天晚上六点左右我会给您送去比尔:Fine, Thanks a lot.好的.谢谢情景二：酒店保洁询问能否打扫房间服务员:Housekeeping. May I come in?客房服务.可以进来吗?莉莉:Yes, please.请进.服务员:When would you like me to do your room, madam?您要我什么时间来给你打扫房间呢.女士?莉莉:You can do it now if you like. I was just about to go down for my breakfast when you came. But before you start, would you do this for me?如果您愿意.现在就可以打扫.我正想下去吃早饭呢.你进来了.在打扫前.能不能先帮个忙?服务员:Yes, what is it?好的.什么事?莉莉:I would like you to go and get me a flask of hot water. I need some hot water to wash down medicine after breakfast.我想请你给我拿一瓶开水来.早饭后我需要热水喝药.服务员:I'm sorry that your flask is empty. I'll go and get you another full one at once.很抱歉您的水壶空了.我马上去给您拿一瓶满的来.莉莉:Thank you.谢谢.情景三：入住酒店时与侍者的对话Bell boy:Good morning sir ,welcome to The ritz-carlton Shanghai!早上好，欢迎来到上海丽思卡尔顿酒店Guest:Good morning,How are you?早上好，你好吗?Bell boy:Pretty good,How many pieces of luggage do you have?非常好!请问您有几件行李呢?Guest:Just one behind in the taxi!就是出租车后面的一件!Bell boy:Have you made a reservation ,sir?请问您有预定吗?Guest:Absolutely!没错!Bell boy:This way sir! I will show you to the reception.这边请先生，我带您去前台办理入住!情景四：接线生告诉客人来酒店的乘车路线O:Good moring,Jinjiang Hotel.May i help you?早上好，锦江饭店。
酒店英语情景对话65153
日常用语（句子):酒店常用英语Restaurant 酒店里面的称为餐厅,酒店外的可以叫饭馆或者餐馆都可以 B＆B 家庭式酒店Boutique hotel 精品酒店 Resort 度假村King—size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台 Coach 旅游大巴Reservation 预订（不是预定） Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务 Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务（指的是傍晚的时候再次整理房间,使客人晚上睡的舒服） Executive room 商务房 Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂Owner response：业主回复基本信息23．May I have your name，please？请问您贵姓？10．Which dates would you like to book？When will you check in and check out?请问您需要订哪一天?什么时候入住及退房？59．What time do you expect to arrive, Sir？请问大概什么时候到酒店，先生?46．What time will the guest be arriving？客人大概什么到达酒店？11．How long will you stay in our hotel?请问您打算逗留多长时间？36．Could you h old the line, please? I’ll check our room availabilities for those days。
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7. confirm the details
I would like to confirm your reservation. Mr./Ms. XXX, you have booked/reserved …room from…to…, the price is …and your telephone number is…….. Is that right?
酒店情景英语 Unit 1
Front desk
Lesson1 Reservation
Lesson1 Reservation
Front desk
How can I make reservations?
face to face 柜台预定
Telephone (电话预定)
reservation
Internet （网络订房）
Service Procedure服务流程
1. Greet the guest
Hello Sir/Madam, XXX hotel. May I help you?
2. Taking a reservation What type of room do you need/prefer? And how many person will there be in your party? 3. Referring to dates and times
For what dates? How many nights do you wish to stay? 4. Accepting or refusing the booking. Let me see if there is a room available. Well. We
have….
It’s all right for (date )but not (date ) We don’t have any (room type), would you mind having
(room type) I am sorry, we are fully booked on those days. Would
you change your reservation date? 5.Stating the price It’s…per night. (we will give you …off). 6. Asking guest’s information. May I have your name and your telephone number? How do you spell your last name?
Reservation Card
Mr. / Mrs. / Miss: Arrival Date: No. of rooms:
Departure Date: Room Type:
No. of Persons : Booked by: Approve by:
8.Thank the Guest
Thank you, we looking forward to seeiቤተ መጻሕፍቲ ባይዱg you.
Dialogue
C：Clerk 职员
J：Jack 杰克
C: Good morning. May I help you?
J: Yes, I‘d like to reserve a room for three days, please.
Guest Name Telephone Number Room Type Price / Discount Number of Rooms Arrival Date/Departure Date Length of Staying Cut-off Time
Room type
单人间 single room
双人间 twin room
Room type
套房 suite
总统套房 presidential suite
Room type
大床房 double room
三人间 triple room
Room type
Deluxe suite 豪华套间 Business suite 商务套间 Economy room 经济套间 sea view./mountain view room 海景房/山景房 Beach villa /water villa沙屋 /水屋 Extra bed 加床 Face to the south / with a front view朝阳 With bath /shower 带浴室/淋浴
C: For which date? J: From September 15th to 18th.
C: Which kind of room would you like, a double or a single? J: A single, please.
C: May I have your name and phone number? J: Jack Brown and the number is 3626833.
Fax （传真订房）
e-mail (邮件预定)
Reservation
预定
Warming-up
Watch a video and discuss: what are the key points in reservation?
Reservation
订房8大要素
➢客人/代订人/团体姓名 ➢联系电话 ➢所需客房类型 ➢价格或折扣 ➢所需客房数量 ➢抵/离店日期&时间 ➢入住天数 ➢订房入住当天的保留时间
Dialogue
C: What time do you expect to arrive, Mr. Brown? J: Oh, about 6:30 p.m., I suppose. C: Well，I‘d like to confirm your reservation. A single room for Mr. Brown at 480 yuan per night for three nights from Sep. 15th to 18th. J: Right. C: Thank you, Mr. Brown.