某皇冠假日酒店礼宾部新员工入职培训手册51页

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off service, we should get the clear flight number from guest or our management. Especial for foreigners we must pass the clear information to our driver. 检查车辆日常安排本， 如果有客人预定接机或送机服务， 我们要确保在接机或送机之前 在酒店车辆内部放好矿泉水，酒店毛巾，和报纸。确认客人的姓名（包括性别）在接机 纸上是否正确。除此之外还要注意确认清楚航班信息，一定要熟悉机场情况。我们知道 在上海机场有两个侯机楼，不同的航班号码在不同的侯机楼登机和离开。备注：特别是 送机服务， 我们要从客人或经理那里知道确切的航班信息， 特别是外国客人我们要把正 确信息告诉我们的司机。 3. Check the transportation daily arrangement notice book, if guest books Ferry pick up or drop off, we should check and make sure the mineral watel, hand towel newspaper were well set up inside the hotel vehicle before they go to Ferry. There are two Ferries in Ｓｈａｎｇｈａ ｉ , one is She Kou Ferry which is popular one. Another is Fu Yong Ferry that is closer to Ｓ ｈ ａ ｎ ｇ ｈ ａ ｉ airport. REMEMBER: we must get the clear information from the requester and share the information with driver. 检查每天车辆安排本， 如果有客人预定的码头接送服务， 我们要在酒店车辆离开酒店之 前在基点车辆内部放好矿泉水，毛巾和报纸。在上海有两个码头，一个是蛇口码头。 另 外一个是福永码头很靠近上海机场。备注：我们要给酒店司机清楚的信息。 Check and make sure all the transportation order were well arranged and all the transportation charge were done in proper way. 确保所有的用车已经安排好，并准备好把车辆费用入到客人的房费里并做好记录。 Check the luggage storage room, reconfirm luggage amount according to storage control sheet, 检查礼宾部行李房，再次确认行李数量依照行李寄存控制表。 Check the daily arrival list and departure list. 检查每天住房和退房登记。 Check the VIP arrival, departure, and in house list, check the hotel long staying guest according to Daily Activity Report , make sure all of VIP rooms and LSG rooms were send properly newspaper on time according to their nationality or history/habit 查看每天贵宾到达，离开和在店情况，查看长住客人情况依照每天实际报表，确保每个 贵宾和长住客依照国籍或客史/习惯收到相应的报纸。 Check the daily function report, make sure all of concierge staff know the details meeting venue. 查看每天会议报表，确保所有礼宾部行李员知道详细的会议地点。 Check the staff’ appearance and the attendance of shift. 查看当班员工仪容及出勤。
XX 国际假日酒店礼宾部新 员工入职培训手册
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JOB DESCRIPTION
工作职责描述
Job Title : 职位： LOCATION: 工作场所： Department : 部门： Responsible to 有责任于： Responsible for 负责：
来自百度文库: :
Concierge Supervisor 礼宾部主管 DIJON HOTEL SHANGHAI 帝璟丽致大酒店 Front Office 前厅部 Chief Concierge
前厅部经理
Bell Boy 行李员 Door girl 门童 To ensure the smooth operation of the Concierge daily operation ,Bell Service transportation ,ensuring maximum guest satisfaction. 确保礼宾部每天正常运做，行李及车辆服务顺畅运作，保障客人最大 满意服务。
Job Summary
:
MAIN DUTIES PERSONNEL 主要职责： 1. Read the concierge shift Log-Book, check if some things which last shift left need to be follow up. 查看礼宾部交班本，查看上一个班有没留下需要跟进的事情。 Check the transportation daily arrangement notice book, if guest books airport pick up or drop off, we should check and make sure the mineral watel, hand towel, newspaper were well set up inside the hotel vehicle before they go to airport for picking guest or sending guest, make sure the guest’ s name (inclusive gender) which typed on the paper is correctly. Besides pay more attention: check the flights’ clear information, must be familiar with airport’ status. As we know, there are two terminals at Ｓ ｈ ａ ｎ ｇ ｈ ａ ｉ airport. Difference flight number with the difference terminal for arrival and departure, REMEMBER: for airport drop