组织行为学阶段测答案

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《组织行为学》章节测试答案

《组织行为学》章节测试答案1.组织行为学概述1.组织行为学关注的是人们在组织当中的行为,以及这些行为如何对( )产生影响?A、组织团结B、组织的绩效C、组织的进取心答案：组织的绩效组织的名誉2.组织是一种人们有目的地组合起来的()。

A、群体单元B、目标单元C、绩效单元D、社会单元答案：社会单元管理者及其职能个人的高绩效可以带动整个团队的高绩效,所以只要做好自己,发挥出自己的能力优势就行了。

答案：×管理者的角色与能力1.下列不属于管理者人际关系角色的是( )。

答案：传播者角色A、象征性角色B、领导者角色C、联络者角色D、传播者角色2.与外部进行谈判是管理者作为人际关系角色的职能。

答案：×员工行为的分析框架2.1.从( )方面入手更能提高解决问题的效率。

答案：系统A、个体B、团队C、系统D、管理者自身3.离职率高不仅可能是员工个人层面的原因,还有可能是公司群体和组织层面的问题。

答案：√人岗匹配理论1.“让驼背的人垫土——弯腰不吃力”这一说法体现了哪种能力?答案：知人善用A、因地制宜B、料事如神C、知人善用D、体贴入微能力、知识与技能1.下列哪种是最容易习得的?答案：知识A、知识B、技能C、能力D、心智2.能力能够直接影响人们的活动效率。

答案：√能力的类型1.智力一般而言指的是?答案：认知智力A、社会智力B、情绪智力C、文化智力D、认知智力2.在大部分的招聘中,一般更看重求职者的特殊能力。

答案：×能力的差异及其应用1.能力的个体差异主要表现为?答案：水平的差异结构的差异发展的差异A、水平的差异B、结构的差异C、发展的差异D、特殊智力的差异2.西游记体现了根据不同能力类型和能力水平匹配不同的岗位的道理。

答案：√价值观及其分类1.下列属于阿尔伯特对价值观类型的有?答案：理论型经济型信仰型审美型A、经济型B、理论型C、审美型D、信仰型2.罗克奇的价值观分类包括哪两个类型?答案：工具性价值观终极价值观A、理性价值观B、终极价值观C、工具性价值观D、神性价值观职业价值观1.追求生活的平衡感,希望拥有结合家庭的需要和职业的需要的工作方式,属于什么价值观类型的人?答案：生活型A、挑战型B、安全稳定型C、服务奉献型D、生活型2.职业锚理论认为当人们不得不做出职业选择时,他可能会放弃最重要的价值观。

组织行为学测试题及参考答案

组织行为学测试题及参考答案一、单选题（共32题，每题1分，共32分）1.下列不属于豪斯提出的四种领导类型的是。

( )A、参与型领导B、成就导向型领导C、指示型领导D、任务型领导正确答案：D2.一般情况下,由优势动机引发的行为由( )行为与( )行为两部分构成。

( )A、目标导向、目标B、动机、激励C、目标导向、动机D、目标、动机正确答案：A3.群体是为了实现某个特定的目标,__________相互作用、相互依赖的个体组织(A、两个B、两个以上C、两个及两个以上D、两个或两个以上正确答案：D4.多向的( )有利于克服组织创新的潜在障碍。

A、组织沟通B、组织互动C、组织环境D、组织文化正确答案：A5.社会化是指人( )社会的整个过程。

A、加入B、适应C、远离D、融入正确答案：D6.不仅会影响组织结构的设计,还会影响到组织员工的压力水平的是环境的( )。

A、不确定性B、不稳定性C、复杂性D、多样性正确答案：A7.领导权威有两个特点,一是持久性,二是( )。

A、外在性B、内在性C、短期性D、系统性正确答案：B8.郑伯勋等人认为,家长式领导含威权,仁慈和( )三个维度。

A、激励B、德行C、等级观念D、纪律严明正确答案：B9.塔克曼把群体的发展过程划分为五个阶段,其中____________阶段是一个群体成员相互接触、相互试探的阶段。

他们会试探领导的政策、想法,从而决定他们如何适应群体中的权力结构(A、规范化期阶段B、震荡期阶段C、形成期阶段D、执行任务期阶段正确答案：B10.“发展才是硬道理”出自于( )。

A、邓小平B、马克思C、习近平D、毛泽东正确答案：A11.组织承诺因素通常不包括( )。

A、物质承诺B、连续承诺C、规范承诺D、情感承诺正确答案：A12.激励就是使之产生实现组织目标的( )的过程。

A、行为B、特定行为C、任意行为 B.产生行为正确答案：B13.权变理论学派是20世纪60年代末在美国( )基础上发展起来的一派管理理论。

《组织行为学》第3阶段测试题

江南大学现代远程教育第三阶段测试卷考试科目:《”组织行为学”》（总分100分）时间：90分钟学习中心（教学点）批次：层次：专业：学号：身份证号：姓名：得分：一、单项选择题（本题共10小题，每小题2分，共20分）1、梅奥等人根据霍桑试验的结果提出了（）。

这一假设要求人们重视工作中与周围人友好相处因素，轻视物质利益因素。

A、社会人假设B、复杂人假设C、经济人假设D、自我人假设2、客观的刺激作用于人们的大脑所引起的个体缺乏某种东西的状态是指（）这一概念。

A、需要B、行为C、动机D、意识3、近年来人们发现处理冲突较好的模式是（）。

A、一维空间B、二维空间C、三维空间D、全不是4、情商较高的人，对于不公平分配现象所采取的容忍度是（）。

A、无限B、零水平C、有限D、都不是5、强化理论中，激励有时应采用的目标与步子是（）。

A、总目标，小步子B、小步子，分段目标C、分段目标，大步子D、大步子，总目标6、大量研究说明，（）特质是领导人成功的保证。

A、没有一种B、大多数C、少数特质D、前三项都可能7、组织文化对组织经营管理起作用的主要是（）。

A、规章制度B、远大目标C、核心价值观D、特质的领导人8、组织承诺结构中，学者们看法最为统一的因素是（）。

A、情感承诺B、连续承诺C、规范承诺D、态度承诺9、西方把群体动力论倡导者称之为当代实验社会心理学之父的是（）。

A、卢因B、梅奥C、贝克尔D、夏兰希克10、现代组织发展强调组织的（）能力。

A、自我解放B、自我解冻C、自我更新D、自我保护二、多项选择题（本题共6小题，每小题3分，共18分。

多选、少选、错选均不得分。

)1、研究”组织行为学”中的态度，尤为关注的是对工作与环境的态度。

通常集中在（）这几方面。

A、工作满意度B、工作投入度C、组织承诺D、工作忍耐度E、人济关系2、西方一些著名企业总结管理实践经验，认为培养员工情感承诺可通过（）途径。

A、招聘员工B、培训宣传C、说服教育D、沟通支持3、在不同群体中地位取决于不同因素，如要使成员们为争取更高的地位而充分施展自己的才能，那么，这些成员应该使其朝以下（）方面努力，才可使整体绩效提高。

组织行为学-阶段测评三

组织行为学阶段测评三成绩：84分一、单选题共30题题号:1本题分数:2分在领导决策的过程中，实验实证阶段的主要任务不包括()A、验证方案是否可行B、个别地方是否需要修改C、根据试验的反馈信息判断决策方案的有效性和可靠性D、科学的评估方案本题主要考察对领导决策程序中的实验实证的理解。

实验实证就是在决策方案选定后，采用先局部试验后普遍推广的作法。

实验实证阶段主要有三个任务：(1)验证方案是否可行；(2)个别地方是否需要修改；(3)根据试验的反馈信息判断决策方案的有效性和可靠性。

故答案选D。

标准答案：D考生答案：B本题得分：0分题号:2本题分数:2分决策民主化的先决条件是()A、决策观念的民主化B、决策体制的合理化C、决策的法制化D、决策研究的公开化本题主要考察对决策民主化中决策法制化的理解。

(1)决策法制化是决策体制合理化的重要条件，如果没有健全的法制，好的决策体制也会被破坏。

(2)决策法制化是决策公开化的重要保证。

如果没有健全的法制，决策的公开研究只能流于形式，表达意见的渠道难以保证。

所以决策法制化是决策民主化的先决条件。

故答案选C。

标准答案：C考生答案：C本题得分：2分题号:3本题分数:2分提高领导效能的根本措施是()A、合理程序B、法律依据C、创新力D、科学决策本题主要考察“领导和决策的关系”。

科学决策是提高领导效能的根本措施。

决策的科学化程度直接决定着领导的效能和组织的未来发展。

领导只有通过科学决策避免战略决策失误，是领导行为有效性的重要保证。

故答案选D。

标准答案：D考生答案：D本题得分：2分题号:4本题分数:2分决策程序中，真正的“决策”阶段是()A、拟定和评估备选方案阶段B、选择和决定方案阶段C、实验实证阶段D、评估和选择方案阶段本题主要考察对决策程序的理解。

拟定和评估决策备选方案可以说是领导决策的准备阶段，真正的“决策”阶段是选择和决定决策方案。

故答案选B。

标准答案：B考生答案：B本题得分：2分题号:5本题分数:2分在领导决策的原则中，领导者进行决策时必须对各种备选方案进行比较，在分析多个方案的基础上进行选择，指的是领导决策的()A、信息健全原则B、可行性原则C、对比择优原则D、时效原则本题主要考察对领导决策原则的理解。

组织行为学(高起专)阶段性作业1-4

组织行为学(高起专)阶段性作业1总分: 100分考试时间:分钟单选题1. 被称为组织理论之父的是_____。

(6分)(A) 林德尔·厄威克(B) 马科思·韦伯(C) 亨利·法约尔(D) 哈罗德·孔茨参考答案：B2. 泰罗在下列_____著作中系统地阐述了他的观点。

(6分)(A) 《计件工资制》(B) 《科学管理原理》(C) 《工场管理》(D) 《工作的组织》参考答案：B3. 强调“必须以人为中心来强化管理”的管理理论是_____。

(6分)(A) 权变理论(B) 人际关系学说(C) 科学管理理论(D) 官僚行政管理理论参考答案：B4. 下列关于组织结构设计的表述中错误的是_____。

(6分)(A) 组织结构应当服从企业战略(B) 组织规模的大小影响着企业对组织结构的选择(C) 企业采用的组织结构形式与生产技术的复杂性有关(D) 对于环境的变化, 企业无须对组织结构做出重大调整参考答案：D5. 在组织机构的几种基本类型中, 业务经营机构又被称为_____。

(6分)(A) 直线机构(B) 领导决策机构(C) 职能管理机构(D) 行政事务机构参考答案：A多选题6. 团队的类型，按照团队存在的目的和形态可以分为_____。

(6分)(B) 问题解决型团队(C) 跨职能团队(D) 自我管理型团队参考答案：B,C,D7. 领导者的影响力主要来自_____。

(6分)(A) 职位权(B) 个人权(C) 专长权(D) 模范权参考答案：A,B8. 激发群体创新的主要办法有_____。

(6分)(A) 头脑震荡法(B) 提喻法(C) 方案前提分析法(D) 德尔斐法参考答案：A,B,C,D9. 非正式沟通网络的基本形式有_____。

(6分)(A) 组串式(B) 随机式(C) 闲聊式(D) 单线式参考答案：A,B,C,D10. 领导理论一般包括_____。

(6分)(A) 领导因素理论(B) 领导特质理论(C) 领导权变理论(D) 领导行为理论参考答案：B,C,D判断题11. 信息沟通中，简单工作以双向沟通为好，复杂而陌生问题以单向沟通效果要好。

组织行为学测试题及参考答案

组织行为学测试题及参考答案一、单选题（共30题，每题1分，共30分）1、沃尔玛公司创始人山姆-沃尔顿提出( )的理念,并把他落到实处。

A、员工是自由人B、领导是合伙人C、员工是合伙人D、领导是自由人正确答案：C2、补足式的契合度是指个人( )组织不足的程度。

A、改变B、弥补C、满足D、适应正确答案：B3、( )是指通过正式沟通渠道以外的信息交流和传达方式。

A、非正式沟通B、沟通网络C、组织沟通D、正式沟通正确答案：A4、团队与组织的结合有两种主要形式:嵌入职能组织结构的团队和嵌入( )组织结构的团队。

A、管理B、技术C、审查D、流程正确答案：D5、就下属的成熟度方面而言,赫塞和布兰查德将其划分为几个等级. ( )A、2B、5C、4D、3正确答案：C6、组织学习是将( A )与( )乃至环境反应联系起来的循环过程,组织不只是被动地受个体学习过程影响,而且可以主动地影响其成员的学习。

A、个体行为B、团队行为C、群体行为D、组织行为正确答案：D7、在团队中,每个成员都具有双重角色: ( )和团队角色。

A、职能角色B、协作角色C、协调角色D、创新角色正确答案：A8、( )这一阶段是团队文化建设最有利的阶段。

A、高绩效阶段B、震荡阶段C、规范化阶段D、成立阶段正确答案：C9、组织变革的含义表明,变革是组织实现( )的发展阶段。

A、动态平稳B、动态稳定C、动态持续D、动态革新正确答案：A10、( )是激励的一个基本原则。

A、需要B、民主C、公平D、动机正确答案：C11、个体学习包括( B )和( )。

A、技术性学习B、操作性学习C、过程性学习D、概念性学习正确答案：D12、( )是指组织内部人与人,部门与部门之间,以及组织内部与外部之间进行的信息交流或传递活动。

A、组织沟通B、跨文化沟通C、人际沟通D、网络沟通正确答案：A13、团队设计因素是指可以实行( )的团队特征。

A、监控培训B、团队效能C、管理控制D、组织情景设计正确答案：C14、( )的缺点主要表现在:难以控制传递的信息过确切,容易失真、被曲解,并且他可能促进小集体、小圈子的建立,影响员工关系的稳定和同体的凝聚力。

组织行为学阶段测验4

27.海尔的“OEC”模式的核心是（）A. 时时清B. 日日清C. 周周清D. 月月清【答案】B 【解析】参见教材P36028.吉林羊毛衫厂的“全员塑形法”的理论基础是（）A. ERG 理论B. 双因素理论C. 综合激励理论D. 成就需要理论【答案】D 【解析】参见教材P35929.“全员塑形法”中理想职工形象包括一个连接、两个能够、三有、四具备和五做到，下列不属于三有的是（）A. 有事业心B. 有进取精神C. 有抱负D. 有干劲和毅力【答案】C 【解析】参见教材P35934.在“二元四重组合效应”图中，领导和职工之间，水平距大、感情距小，员工对领导既亲又近是（）的体现。

A. 第Ⅰ象限B. 第Ⅱ象限C. 第Ⅲ象限D. 第Ⅳ象限【答案】B 【解析】参见教材P35735.宝钢五大激励理论的理论基础是（）A. 成就需要理论B. 综合激励理论C. 双因素理论D. ERG 理论【答案】B 【解析】参见教材P35636.JK 活动的目的不包括（）A. 使企业蓬勃发展B. 尊重人性、创造明快工作场所C. 使每个员工都得到更高的工作报酬D. 在工作中得到欢乐和喜悦【答案】C 【解析】参见教材P35537.JK 活动的基本概念不包括（）A. 及时反馈活动结果B. 提出工作中的问题C. 为解决工作中的问题发挥创造性D. 积极向存在的问题挑战所开展的小组活动【答案】A 【解析】参见教材P35338.日本的激励机制是（） A. 职业生活质量 B. “OEC”模式 C. 自主管理 D. 全方位激励【答案】C 【解析】参见教材P35339.职业生活质量激励机制的理论基础是（）A. 综合型激励理论B. 过程型激励理论C. 行为改造型激励理论D. 内容型激励理论【答案】D 【解析】参见教材P35340.美国学者提出的“7S”模型中，属于“硬性的S”的是（）A. 最高目标、技能B. 战略、结构、制度C. 人员、作风、技能D. 战略、作风、结构【答案】B 【解析】参见教材P35141.根据行为改造激励理论，认可、赞赏、增加工资、提升等，这些都属于（）A. 正强化B. 负强化C. 中强化D. 自然消退【答案】A 【解析】参见教材P34542.综合激励理论中（）是一个独立的变量，如果它的数值足够大，就会产生一定的激励力量维持员工行动。

组织行为学第2阶段测试题

组织⾏为学第2阶段测试题考试科⽬:《组织⾏为学》（总分100分）时间：90分钟学习中⼼（教学点）批次：层次：专业：学号：⾝份证号：姓名：得分：⼀、单项选择题（本题共10⼩题，每⼩题2分，共20分）1、组织⾏为学与以物为研究对象的学科有⼀个基本的区别，这就是（）问题。

A、⼈权B、社会 C ⼈性D、道德2、利⽤某种有效⼿段或⽅法调动⼈的积极性的过程是（）。

A、动机B、强化C、激励D、反馈3、存在于⼀切组织中的⾮正式组织是（）在霍桑实验中发现的，这开创了⼈际关系的先河。

A、梅奥B、塞利⼠C、马斯洛D、奥尔德弗4、领导者为防⽌“受挫――回归”现象的发⽣，应特别注重下属（）需要的满⾜。

A、较⾼层次B、较低层次C、所有层次D、基本层次5、对于⼀个团队来说，（）学习是很重要的。

A、连续性B、相关性C、⾃学性D、相乘性6、途径――⽬标理论中，权变因素除职⼯特点外，还有（）。

A、⽬标因素B、领导⼈因素C、群体因素D、环境因素7、个⼈的兴趣、态度、性格、思想、价值观等差异，在⼀定情况下引起信息沟通障碍，属于（）。

A、语义障碍，理解差异B、情绪造成沟通C、个体差异造成的“选择性知觉”D、地位差异，形成“过滤”8、绝⼤多数⼈常渴求⼀种能满⾜（）需求的挑战性⼯作。

A、经济B、内在C、外在D、精神9、个体对外界事物的⼀种较为持久⽽⼜⼀致的内在⼼理和⾏为倾向是指（）。

A、态度B、情感C、意向D、价值10、马斯洛“需要层次理论”中最⾼层次需要是（）。

A、安全需要B、求美需要C、⾃我实现需要D、社交需要⼆、多项选择题（本题共6⼩题，每⼩题3分，共18分。

多选、少选、错选均不得分。

)1、通常组织⾏为学按（）这⼏⽅⾯⽽进⾏分类。

A、实践性研究B、理论性研究C、应⽤⼴度D、研究⽬标E、研究可控制性2、意志是⼈的主观能动性的具体情况，其对⾏为的影响通常表现为（）等⽅⾯。

A、⾃学性B、果断性C、坚持性D、⾃制性E、承受性3、每⼀环境，都存在⼀个最合适的冲突⽔平。

组织行为学测试题

第一阶段测试卷考试科目:《组织行为学》（总分100分）时间：90分钟学习中心（教学点）批次：层次：专业：学号：身份证号：姓名：得分：一、单项选择题（本题共10小题，每小题2分，共20分）1、当前世界上探讨组织行为学的通行方法是（）这种探讨方法已阅历了趣味性、科学性、普及化三个阶段。

A、试验法B、民意测验法C、理论法D、数量统计法2、通常人们在知觉过程中，通过获得知觉对象某一行为特征的突出印象，而将其扩大成为整体行为特征的认知活动作为（）。

A、首因效应B、晕轮效应C、对比效应D、相像效应3、在群体决策中，让人敝开思想，畅所欲言的方法是（）。

A、德尔菲法B、提喻法C、头脑振荡法D、前提分析法4、强化理论告知我们嘉奖和惩处都有激励作用，但应以（）为主。

A、负强化B、正强化C、正负同时强化D、反强化5、在沟通网络中，正确性高，速度快，有确定的领导人，但士气低，适应工作慢的沟通方式，属于（）。

A、链式沟通方式B、轮式沟通方式C、圆形结构沟通方式D、星式沟通方式6、企业面貌、产品外观包装、技术工艺设备特性和标记属于组织文化结构中的（）。

A、精神层B、制度行为层C、物质层D、管理生产层7、能够给企业带来潜在收益价值的一种资本形式属于（）。

A、企业文化B、经济文化C、政治文化D、核心价值观8、管理方格理论中，表示对工作为关切，但忽视对人的关切，这种领导者拥有很大的权力，常被称“权威型管理”属于（）。

A、1.1型方式B、9.1型方式C、5.5型方式D、1.9型方式9、中国人的文化背景下，通常人们把承诺认为是（）。

A、人性B、良心C、道德D、情感10、个体认知实力和自信念通常和从众行为（）。

A、成正比B、成反比C、无关D、都可能二、多项选择题（本题共6小题，每小题3分，共18分。

多选、少选、错选均不得分。

)1、探讨行为科学中，普遍认为人的行为可分成以下几类：（）A、干脆行为B、间接行为C、目标导向行为D、目标行为E、重复行为2、人的特性理论归纳为几种假设是（）。

组织行为学-阶段测评四

组织行为学阶段测评四成绩：78分一、单选题共30题题号:1本题分数:2分在确定组织成员的工作报酬时尤其重视工作绩效和对组织的贡献，提升职位时更是把能力和发展潜力放在首位的是()A、美国的组织文化B、日本的组织文化C、西欧的组织文化D、中国的组织文化本题主要考察对不同国家的组织文化的理解。

其中，在确定组织成员的工作报酬时尤其重视工作绩效和对组织的贡献，提升职位时更是把能力和发展潜力放在首位的是美国的组织文化。

故答案选A。

标准答案：A考生答案：A本题得分：2分题号:2本题分数:2分组织文化建设的出发点和归宿是()A、组织目标或宗旨B、共同的价值观C、作风及传统习惯D、行为规范和规章制度本题主要考察对组织文化内容的理解。

组织文化的内容包括：组织目标或宗旨；共同的价值观；作风及传统习惯；行为规范和规章制度。

其中，组织目标或宗旨是组织文化建设的出发点和归宿。

故答案选A。

标准答案：A考生答案：A本题得分：2分题号:3本题分数:2分世界著名的IBM公司和宝洁公司为其成员提供大量的专门培训，并安排他们在特定的职能领域从事各种专业化工作。

这种组织文化属于典型的()A、学院型B、俱乐部型C、棒球队型D、堡垒型本题主要考察对学院型、俱乐部型、棒球队型和堡垒型组织文化的理解。

学院型指，组织为其成员提供大量的专门培训，并安排他们在特定的职能领域从事各种专业化工作。

俱乐部型是指，组织非常重视资历、年龄和经验，要求成员具有极强的适应性和忠诚感。

棒球队型组织中，资历、年龄和经验都不重要，工作绩效才是确定报酬的唯一标准。

对于堡垒型组织来说，最重要的莫过于组织的生存问题。

故答案选A。

标准答案：A考生答案：A本题得分：2分题号:4本题分数:2分企业的商标、厂牌、优质产品或服务、城市雕塑、纪念碑、博物馆等属于组织文化的()A、文字和标志B、物质象征C、实物形象和艺术造型D、现代科技方法本题主要考察对组织文化表现形式中实物形象和艺术造型的理解。

组织行为学二网络助学阶段测试

一、单项选择题（共20题）1.（　）是企业部门化的具体化，是职位界定的前提和基础。

A.组织机构B.职能分析C.命令统一D.职位描述【正确答案】B【答案解析】职能分析是企业部门化的具体化，是职位界定的前提和基础。

参见教材P77。

2.当群体确立了被强制执行的一系列的行为规范后，有必要通过沟通使群体的新成员了解和执行这些行为规范，这样一种沟通活动被称为（　）。

A.群体影响B.群体约束C.群体压力D.群体社会化【正确答案】D【答案解析】当群体确立了被强制执行的一系列的行为规范后，有必要通过沟通使群体的新成员了解和执行这些行为规范，这样一种沟通活动被称为群体社会化。

参见教材P162。

3.官僚行政管理以（　）的理想行政组织体系为代表，重点研究组织设计、等级层次、组织结构等方面的内容。

A.林德尔B.斯隆C.亨利·法约尔D.马科思·韦伯【正确答案】D【您的答案】C【答案解析】官僚行政管理以马科思·韦伯的理想行政组织体系为代表，重点研究组织设计、等级层次、组织结构等方面的内容。

参见教材P31。

4.作为一种较完善的组织形式，并为多数中小企业所采用的是（　）。

A.职能型B.参谋型C.事业部型D.矩阵型【正确答案】B【您的答案】A【答案解析】参谋型组织结构是一种较完善的组织形式，并为多数中小企业所采用。

参见教材P82-83。

5.对于由于其他人到场而对人们的行为产生激励的原因有几种解释，下列不属于其理论解释的是（　）。

A.协同理论B.评价理论C.效率管理理论D.干扰—冲突理论【正确答案】C【您的答案】D【答案解析】对于由于其他人到场而对人们的行为产生激励的原因有以下三种解释：协同理论、评价理论和干扰—冲突理论。

参见教材P160。

6.（　）是管理的首要因素。

A.计划B.指挥C.组织D.协调【正确答案】A【您的答案】C【答案解析】计划是管理的首要因素，管理人员应对与企业有影响的未来事态作出尽可能准确的预测，并制定一项指导未来决策的行动计划。

(6-8章)自考组织行为学(过程考核)阶段测验三-组织行为学6-8

一、单项选择题
1、工程师是技术专家，负责产品的设计和质量，销售人员是营销专家，负责联络客户，工程师经常抱怨他们无法按照销售人员向客户承诺的交货期完成工作，因为对于如何设计切实可行的交货期限，销售人员缺乏必要的专业知识。销售人员和工程师之间的冲突根源是（）。
A、专业化
B、共用资源
C、职权关系
9、第一次运用科学的方法将组织问题系统化、理论化与科学化的是（）。
A、近代组织理论
B、现代组织理论
C、古典组织理论
D、行为科学组织理论
您的答案：C 正确答案：C 得分：3.0 分
【答疑编号10716372，点击提问】
解析：本题考查古典组织理论分析。古典组织理论的主要贡献在于第一次运用科学的方法将组织问题系统化、理论化与科学化。参见教材P162。
【答疑编号10716396，点击提问】
解析：本题考查组织结构类型。选项A属于矩阵制的优点；选项B属于模拟分权制的优点；直线一职能制的优点是既保证了企业管理体系的集中统一，又可以在各级行政负责人的领导下，充分发挥各专业管理机构的作用。缺点是职能部门之间的协作和配合性较差。参见教材P168。
11、关于事业部制的说法，错误的是（）。
A、硬汉型文化
B、赌注型文化
C、过程型文化
D、努力工作尽情享受型文化
您的答案：A 正确答案：A 得分：3.0 分
【答疑编号10716440，点击提问】
解析：本题考查迪尔和肯尼迪的组织文化因素理论。硬汉型文化鼓励内部竞争和创新，鼓励冒险，具有竞争性较强、产品更新快的特点。参见教材P189。
19、下列文化中，（）具有在周密分析的基础上孤注一掷的特点。
A、硬汉型努力工作尽情享受型文化

组织行为学考试题库(附答案)

本次测试范围为：组织行为学测试题（1）选择题：题填空题：题判断题：题问答题：题第1题[单选题]_________ is the processes that account for an individual’s intensity, direction, and persistence of effort toward attaining a goala:valueb:. rolec:perceptiond:motivation参考答案：d第2题[单选题]________ is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization’s effectiveness.a:organizational designb:organizational culturec:. organizational learningd: organizational behavior参考答案：d第3题[单选题]________ is a dynamic condition in which an individual is confronted with an opportunity, or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important.a:streeb:conflictc:powerd:politics参考答案：a第4题[单选题]a common perception held by the organization’s members; and a system of shared meaning is __________.a:organizational designb:organizational culturec:organizational learningd:organizational behavior参考答案：b第5题[单选题]_______ is a process that begins when one party perceives that another party has negatively affected, or is about to that the first party cares about.a:negotiationb:conflictc:powerd:politics参考答案：b第6题[单选题]_________ refers to the empowerment of employees to assume more responsibility and accountability for planning, performing, controlling, and evaluating their own work.a:. job rotationb:job engineeringc:job enrichmentd: job enlargement参考答案：c第7题[单选题]__________ must include both the transference and the understanding of meaning.a:powerb:. communicationc:. conflictd: negotiation参考答案：b第8题[单选题]power is a __________ that a has to influence the behavior of b so that b acts in accordance with a’s wishes.a:. functionb: impressionc:capacityd:. responsibility参考答案：c第9题[单选题]__________ is a process by which individual their sensory impressions in order to give meaning to their environment.a: perceptionb:emotionc: attituded:personality 参考答案：a第10题[单选题]__________are those needed to perform mental activities --- for thinking, reasoning, and problem soving. .a:abilityb:intellectual abilityc:. learningd:physical ability参考答案：b第11题[填空题]is a process in which two or more parties exchange goods or services and attemptto agree on the exchange rate for them.参考答案：( negotiation )第12题[填空题]is a positive expectation that another will not- through words, actions, or decisions- actopportunistically. p442参考答案：( trust )第13题[填空题]is activities that are not required as part of one’s formal role in the organization, butthat influence, or attempt to influence, the distribution of advantages anddisadvantages within the organization.参考答案：( political behavior )第14题[填空题]is defined as a state in which an employee identifies with a particularorganization and its goals and wishes to maintain membership in theorganization.参考答案：( organizational commitment )第15题[填空题]is any relatively permanent change in behavior that occurs as a result ofexperience.参考答案：( learning )第16题[填空题]focus the evaluator’s attention on the behaviors that are key in making thedifference between executing a job effectively and executing it ineffectively.参考答案：( critical incidents )第17题[填空题]are intense feelings that are directed at someone or something.参考答案：( emotions )第18题[填空题]is discretionary behavior that is not part of an employee’s formal job requirements,but that nevertheless promotes the effective functioning of the organization.参考答案：( organizational citizenship behavior )第19题[填空题]are feelings that tend to be less intense than emotions and that often lack acontextual stimulus.参考答案：( moods )第20题[填空题]is a collection of planned-change interventions built onhumanistics-democratic values that seek to improve organizationaleffectiveness and employee well-being.参考答案：( organizationaldevelopment )第21题[判断explain the job characteristics model.题]参考答案：identifies five job characteristics and their relationship to personal andworkoutcomes. skill variety task identity task significance autonomy feedback第22题[判断what is the communication process?题]参考答案：the senderencodingthe messagethe channeldecodingthereceivernoisefeedback第23题[判断what are the 5 stages of group development?题]参考答案：(a) forming(b) stoming(c) norming(d) performing(e)adjourning第24题[判断题]what are the frequently used shortcuts in judging others?参考答案：selective perceptionhalo effectcontrasteffectsprojectionstereotyping第25题[判断题]what is the job characteristics model参考答案：identifies five job characteristics and their relationship to personal andworkoutcomes.skill varietytask identitytask significanceautonomyfeedback第26题[判断题]what are the group decision-making techniques?参考答案：(a)brainstorming,(b)electronic brainstorming,(c)and nominalgroup technique.第27题[判断题]what are the frequently used shortcuts in judging others?参考答案：selective perceptionhalo effectcontrasteffectsprojection stereotyping第28题[判断题] “o.k., i admit it. i am not a team player. i work best when i work alone and am left alone,” says da hai.da hai’s employer, am office furniture manufacturer, recently reorganized around teams. all production in the company’s wenzhou factory is now done in teams. and da hai’s design department has been broken up into three design teams.“i’ve worked here for 4 years. i’m very good at what i do. and my performance reviews confirm that. i’ve scored 96 percent or higher on my evaluations every yeari’ve been here. but now everything is changing. i’m expected to be part of our modular-office design team. my evaluations and pay raises are going to depend on how well the team does. and, get this, 50 percent of my evaluation will be on how well i facilitate the performance of the team. i’m really frustrated and demoralized. they hired me for my design skills. they know i wasn’t a soc参考答案：1. what is a team and what is team work?2. does this employer have any responsibility to provide da hai with an alternative that would allow him to continue to work independently?第29题[判断题] xie li, lao bao and lin juan have something in common. they all were promoted within their organizations into management positions. and each found the transition a challenge.xie li was promoted to director of catering for the glazier group of restaurants in hang zhou city. with the promotion, she realized that things would never be the same again. no longer would she be able to participate in water-cooler gossip or shrug off an employee’s chronic laterness. she says she found her new role to be daunting. “at first i was like a bulldozer, knocking everyone over, and that was not well received. i was saying, ‘it’s my way or the highway.’ and was forgetting that my friends were also in transition.” she admits that this style alienated just about everyone with whom she worked.lao bao, a technical manager at lenovo chi参考答案：1, a lot of new managers err in selecting the right leadership style when they move into management. why do you think this happens?2, which leadership theories, if any, could help new leaders deal with this transition?本次测试范围为：组织行为学测试题（2）选择题：15题填空题：0题判断题：0题问答题：8题第1题[单选题]__________is any relatively permanent change in behavior that occurs as a result of experience.a:abilityb:learningc:attituded:. negotiation参考答案：b第2题[单选题]________ is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization’s effectiveness.a:organizational designb:organizational culturec:organizational learningd:organizational behavior参考答案：d第3题[单选题]power is a __________ that a has to influence the behavior of b so that b acts in accordance with a’s wishes.a:functionb:impressionc:capacityd:. responsibility参考答案：b第4题[单选题]__________are those needed to perform mental activities --- for thinking, reasoning, and problem soving. .a:abilityb:intellectual abilityc: learningd: physical ability参考答案：b第5题[单选题] _________are intense feelings that are directed at someone or something.a: emotionb: personalityc:attituded:motivation参考答案：a第6题[单选题]_______ is a process that begins when one party perceives that another party has negatively affected, or is about to that the first party cares about.a: negotiationb:conflictc:. powerd:politics 参考答案：b第7题[单选题]___ focus the evaluator’s attention on the behaviors that are key in making the difference between executing a job effectively and executing it ineffectively.a:critical incidentsb: written essaysc:graphic ratingd:behaviorally anchored rating scales参考答案：a第8题[单选题]________ is a process by which individual their sensory impressions in order to give meaning to their environment.a:perceptionb:emotionc:attituded:personality参考答案：a第9题[单选题]_________are feelings that tend to be less intense than emotions and that often lack a contextual stimulus.a:emotionb:perceptionc:satisfactiond:. moods参考答案：d第10题[单选题]________is a positive expectation that another will not- through words, actions, or decisions- act opportunistically. p442a: leadershipb:communicationc: powerd:trust参考答案：d第11题[单选题]_________ is defined as a state in which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization.a: organizational developmentb: organizational learningc:organizational commitmentd:organizational culture参考答案：c第12题[单选题]a common perception held by the organization’s members; and a system of shared meaning is __________.a:organizational designb: organizational culturec: organizational learningd:organizational behavior参考答案：b第13题[单选题]_________ is activities that are not required as part of one’s formal role in the organization, but that influence, or attempt to influence, the distribution of advantages and disadvantages within the organization.a: conflictb:negotiationc: political behaviord:motivation参考答案：c第14题[单选题]________ must include both the transference and the understanding of meaning.a:powerb:communicationc:conflictd: negotiation参考答案：b第15题[单选题]_______ is a process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them.a:conflictb: powerc: negotiationd:political behavior参考答案：c第16题[判断题]what are the 5 stages of group development?参考答案：(a) forming(b) stoming(c) norming(d) performing(e)adjourning第17题[判断题] o.k., i admit it. i am not a team player. i work best when i work alone and am left alone,” says da hai.da hai’s employer, am office furniture manufacturer, recently reorganized around teams. all production in the company’s wenzhou factory is now done in teams. and da hai’s design department has been broken up into three design teams.“i’ve worked here for 4 years. i’m very good at what i do. and my performance reviews confirm that. i’ve sco red 96 percent or higher on my evaluations every year i’ve been here. but now everything is changing. i’m ex参考答案：1. what is a team and what is team work?2. does this employer have any responsibility to provide da hai with an alternative that would allow him to continue to work independently?第18题[判断题] early in the twentieth century, henry ford became rich and famous by building automobiles on an assembly line. every ford worker was assigned a specific, repetitive task. for instance, one person would just put on the right-front wheel and someone else would install theright-front door. by breaking jobs up into small standardized tasks, which could be performed over and over again, ford was able to produce cars at the rate of one every 10 seconds, while using employees who had relatively limited skill.questions:1. what is organizational structure? what is the key element that managers need to address when they design their org参考答案：organizational structure is how job tasks are formally divided,grouped, and coordinated.work specialization departmentalization chainof command span of control centralization and decentralizationformalization第19题[判断题]what are the group decision-making techniques?参考答案：(a)brainstorming,(b)electronic brainstorming,(c)and nominalgroup technique.第20题[判断题] xie li, lao bao and lin juan have something in common. they all were promoted within their organizations into management positions. and each found the transition a challenge.xie li was promoted to director of catering for the glazier group of restaurants in hang zhou city. with the promotion, she realized that things would never be the same again. no longer would she be able to participate in water-cooler gossip or shrug off an employee’s chronic laterness. she says she found her new role to be daunting. “at first i was like a bulldozer, knocking everyone over, and that was not well received. i was saying, ‘it’s my way or the highway.’ and was forgetting that my friends were also in transition.” she admits that this参考答案：1, a lot of new managers err in selecting the right leadership style when they move into management. why do you think this happens?2, which leadership theories, if any, could help new leaders deal with this transition?第21题[判断题]explain the job characteristics model.参考答案：identifies five job characteristics and their relationship to personal andworkoutcomes. skill variety task identity task significance autonomy feedback第22题[判断题] a sales representative for a women’s sportswear manufacturer has just closed a＄13,000 order from a small clothing retailer. the sales rep calls in the or der to her firm’s credit department. she is told that the firm can’t approve credit to this customer because of a past slow-payment record. the next day, the sales rep and the firm’s credit manager meet to discuss the problem. the sale rep doesn’t want to lose the business. neither does the credit manger, but he also doesn’t want to get stuck with an uncollectible debt. the two openlyreview their options. after considerable discussion, they agree on a solution that meets boththeir needs: the credit manage r will approve the sale, but the clothing store’s owner 60 days.参考答案：distributive bargaining integrative bargaining第23题[判断题]what are the frequently used shortcuts in judging others?参考答案：selective perception halo effect contrast effectsprojectionstereotyping本次测试范围为：组织行为学测试题（3）选择题：10题填空题：10题判断题：0题问答题：7题第1题[单选题] _________ must include both the transference and the understanding of meaning.a:powerb:communicationc:conflictd: negotiation参考答案：b第2题[单选题]______ is a dynamic condition in which an individual is confronted with an opportunity, or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important.a:streeb:conflictc:powerd:politics参考答案：a第3题[单选题]power is a __________ that a has to influence the behavior of b so that b acts in accordance with a’s wishes.a:functionb:impressionc:capacityd:responsibility参考答案：c第4题[单选题]____ is a process by which individual their sensory impressions in order to give meaning to their environment.a:. perceptionb:emotionc:attituded:personality参考答案：a第5题[单选题]a common perception held by the organization’s members; and a system of shared meaning is __________.a:organizational designb:organizational culturec: organizational learningd:organizational behavior参考答案：b第6题[单选题]__________ is a process that begins when one party perceives that another party has negatively affected, or is about to that the first party cares about.a:. negotiationb:conflictc:powerd: politics参考答案：b第7题[单选题]________ is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization’s effectiveness.a:organizational designb:organizational culturec:organizational learningd: organizational behavior参考答案：d第8题[单选_________are those needed to perform mental activities --- for thinking, reasoning,题] and problem soving. .a:abilityb: intellectual abilityc:learningd:physical ability参考答案：b第9题[单选题]__________ refers to the empowerment of employees to assume more responsibility and accountability for planning, performing, controlling, and evaluating their own work.a:. job rotationb: job engineeringc:. job enrichmentd:job enlargement参考答案：c第10题[单选题]_________ is the processes that account for an individual’s intensity, direction, and persistence of effort toward attaining a goal..a:valueb:. rolec:perceptiond:motivation参考答案：d第11题[填空题]is activities that are not required as part of one’s formal role in theorganization, but that influence, or attempt to influence, the distribution ofadvantages and disadvantages within the organization.参考答案：( politicalbehavior )第12题[填空题]is a collection of planned-change interventions built on humanistics-democratic values that seekto improve organizational effectiveness and employee well-being.参考答案：( organizationaldevelopment )第13题[填空题]is defined as a state in which an employee identifies with a particularorganization and its goals and wishes to maintain membership in theorganization.参考答案：( organizational commitment )第14题[填空题]is a process in which two or more parties exchange goods or services andattempt to agree on the exchange rate for them.参考答案：( negotiation )第15题[填空题]is any relatively permanent change in behavior that occurs as a result ofexperience.参考答案：( learning )第16题[填空题]are feelings that tend to be less intense than emotions and that often lack acontextual stimulus.参考答案：( moods )第17题[填空题]focus the evaluator’s attention on the behaviors that are key in making the difference betweenexecuting a job effectively and executing it ineffectively.参考答案：( critical incidents )第18题[填空题]is a positive expectation that another will not- through words, actions, or decisions-act opportunistically.参考答案：( trust )第19题[填空题]are intense feelings that are directed at someone or something.参考答案：( emotions )第20题[填空题]is discretionary behavior that is not part of an employee’s formal job requirements,but that nevertheless promotes the effective functioning of the organization.参考答案：( organizational citizenship behavior )第21题[判断what are the 5 stages of group development?题]参考答案：(a) forming(b) stoming(c) norming(d) performing(e)adjourning第22题[判断what are the frequently used shortcuts in judging others?题]参考答案：selective perception（选择性知觉）halo effect（晕轮效应）contrast effects（对比效应）projection（投射）stereotyping（刻板印象第23题[判断what is the communication process?题]参考答案：the senderencodingthe messagethe channeldecodingthereceivernoisefeedback第24题[判断what are the frequently used shortcuts in judging others?题]参考答案：selective perceptionhalo effectcontrasteffectsprojectionstereotyping第25题[判断explain the job characteristics model.题]参考答案：identifies five job characteristics and their relationship to personal andworkoutcomes. skill variety task identity task significance autonomy feedback第26题[判断what is the job characteristics model题]参考答案：identifies five job characteristics and their relationship to personal and workoutcomes.skill varietytask identitytask significanceautonomyfeedback第27题[判断what are the group decision-making techniques?题]参考答案：(a)brainstorming,(b)electronic brainstorming,(c)and nominalgroup technique.本次测试范围为：组织行为学测试题（4）选择题：16题填空题：0题判断题：0题问答题：6题第1题[单选题] . a common perception held by the organization’s members; and a system of shared meaning is __________a:organizational designb:organizational culturec: organizational learningd:organizational behavior参考答案：b第2题[单选题]______ is a process by which individual their sensory impressions in order to give meaning to their environment.a:perceptionb:emotionc:attituded: personality参考答案：a第3题[单选题]________ focus the evaluator’s attention on the behaviors that are key in making the difference between executing a job effectively and executing it ineffectively.a:critical incidentsb:. written essaysc:graphic ratingd:behaviorally anchored rating scales参考答案：a第4题[单选题]________ is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization’s effectiveness.a:organizational designb: organizational culturec:organizational learningd:organizational behavior参考答案：d第5题[单选题]_________ is activities that are not required as part of one’s formal role in the organization, but that influence, or attempt to influence, the distribution of advantages and disadvantages within the organization.a:conflictb:negotiationc: political behaviord:motivation参考答案：c第6题[单选题] _________ must include both the transference and the understanding of meaning a:. powerb:communicationc:conflictd:. negotiation参考答案：b第7题[单选题]________is a positive expectation that another will not- through words, actions, or decisions- act opportunistically.a: leadershipb:communicationc:powerd: trust参考答案：d第8题[单选题]________are feelings that tend to be less intense than emotions and that often lack a contextual stimulus.a:emotionb:perceptionc:. satisfactiond:moods参考答案：d第9题[单选题]________is a positive expectation that another will not- through words, actions, or decisions- act opportunistically.a: leadershipb:communicationc:powerd: trust参考答案：d第10题[单选题]_________are intense feelings that are directed at someone or something.a:. emotionb:personalityc:attituded:motivation参考答案：a第11题[单选题]_______ is defined as a state in which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization.a:organizational developmentb:organizational learningc:organizational commitmentd:organizational culture参考答案：c第12题[单选题]__________are those needed to perform mental activities --- for thinking, reasoning, and problem soving. .a:abilityb:. intellectual abilityc: learningd:physical ability参考答案：b第13题[单选题]____ is a process that begins when one party perceives that another party has negatively affected, or is about to that the first party cares about.a:negotiationb:conflictc: powerd: politics参考答案：b第14题[单选题]______ is a process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for thema: conflictb: powerc:negotiationd: political behavior参考答案：c第15题[单选题]power is a __________ that a has to influence the behavior of b so that b acts in accordance with a’s wishes.a:functionb: impressionc: capacityd: responsibility参考答案：c第16题[单选题]______is any relatively permanent change in behavior that occurs as a result of experience.a:abilityb:. learningc:. attituded:. negotiation参考答案：b第17题[判断题]what are the group decision-making techniques?参考答案：(a)brainstorming,(b)electronic brainstorming,(c)and nominalgroup technique.第18题[判断题]what are the frequently used shortcuts in judging others?参考答案：selective perception（选择性知觉）halo effect（晕轮效应）contrast effects（对比效应）projection（投射）stereotyping（刻板印象第19题[判断题] early in the twentieth century, henry ford became rich and famous by building automobiles on an assembly line. every ford worker was assigned a specific, repetitive task. for instance, one person would just put on the right-front wheel and someone else would install the right-front door. by breaking jobs up into small standardized tasks, which could be performed over and over again, ford was able to produce cars at the rate of one every 10 seconds, while using employees who had relatively limited skill.questions:1.what is organizational structure?what is the key element that managers need to address when they design their organizati参考答案：organizational structure is how job tasks are formally divided, grouped, and coordinated.work specialization（工作专门化）departmentalization（部门化）chain of command（命令链）span of control（控制跨度）centralization anddecentralization（集权/分权）formalization（正规化）第20题[判断题]explain the job characteristics model.参考答案：identifies five job characteristics and their relationship to personal andworkoutcomes. skill variety task identity task significance autonomy feedback第21题[判断题] a sales representative for a women’s sportswear manufacturer has just closed a＄13,000 order from a small clothing retailer. the sales rep calls in the o rder to her firm’s credit department. she is told that the firm can’t approve credit to this customer because of a past slow-payment record. the next day, the sales rep and the firm’s credit manager meet to discuss the problem. the sale rep doesn’t want to lose the business. neither does the credit manger, but he also doesn’t want to get stuck with an uncollectible debt. the two openly review their options. after considerable discussion, they agree on a solution that meets both their needs: the credit manager will approve the sale, but the clothing store’s owner 60 days.<参考答案：distributive bargaining分配谈判integrative bargaining 综合谈判第22题[判断题]what are the 5 stages of group development?参考答案：(a) forming(b) stoming(c) norming(d) performing(e)adjourning本次测试范围组织行为学测试题（5）为：选择题：题填空题：题判断题：题问答题：题第1题[填空题]is discretionary behavior that is not part of an employee’s formal job requirements,but that nevertheless promotes the effective functioning of the organization.参考答案：( organizational citizenship behavior )第2题[填空题]is a collection of planned-change interventions built on humanistics-democraticvalues that seek to improve organizational effectiveness and employeewell-being.参考答案：( organizational development )第3题[填空题]are feelings that tend to be less intense than emotions and that often lack acontextual stimulus.参考答案：( moods )第4题[填空题]is a process in which two or more parties exchange goods or services andattempt to agree on the exchange rate for them.参考答案：( negotiation )第5题[填空题]is activities that are not required as part of one’s formal role in theorganization, but that influence, or attempt to influence, the distribution ofadvantages and disadvantages within the organization.参考答案：( politicalbehavior )第6题[填空题]focus the evaluator’s attention on the behaviors that are key in making the difference betweenexecuting a job effectively and executing it ineffectively.参考答案：( critical incidents )第7题[填空题]is defined as a state in which an employee identifies with a particularorganization and its goals and wishes to maintain membership in theorganization.参考答案：( organizational commitment )第8题[填空题]are intense feelings that are directed at someone or something.参考答案：( emotions )。

(9-11章)自考组织行为学(过程考核)阶段测验四

7、最先提出路径—目标理论的是（）。
A、布莱克和莫顿
B、弗莱西曼
C、费德勒
D、罗伯特·豪斯
您的答案：D 正确答案：D 得分：3.0 分
【答疑编号10716489，点击提问】
解析：本题考查路径—目标理论。路径一目标理论是权变理论的一种，由多伦多大学的组织行为学教授罗伯特·豪斯最先提出。参见教材P221。
5、关于经验型学习的作用，表述正确的是（）。
A、不利于摒弃消极的态度、思想和行为
B、不利于提升人际沟通能力
C、影响学习者的价值观、信念及态度，并增强其理解能力
D、不利于提升复杂性的决策、评估和综合的认知技能
您的答案：C 正确答案：C 得分：3.0 分
A、无能、不合格的领导者
B、较仁慈的领导者
C、较严厉的领导者
D、高效、成功的领导者
您的答案：D 正确答案：D 得分：3.0 分
【答疑编号10716512，点击提问】
解析：本题考查领导行为理论。领导者注意严格执行规章制度，建立良好的工作秩序和责任制，同时关心、爱护下属，经常与下属交流信息、思想，想方设法调动下属的积极性，在下属心目中可敬可亲。这种领导者是高效、成功的领导者。参见教材P219。
15、社交的需要亦称（）。
A、生理的需要
B、归属和爱的需要
C、安全的需要
D、自我实现的需要
您的答案：B 正确答案：B 得分：3.0 分
【答疑编号10716560，点击提问】
解析：本题考查需要层次理论。社交的需要，亦称归属和爱的需要。参见教材P235。
16、马斯洛的需要层次理论中，（）起着中间过渡作用。