酒店常用英语汇总餐饮部图文稿
酒店餐饮部英语简介
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The department offers a range of Lunch and Diner menu, featuring local and international cuisine, to offer guests a unique dining experience
Hotel catering department is an important part of the hotel business, as it directly affects the satisfaction and loyalty of hotel guests
ห้องสมุดไป่ตู้
Definition of Hotel Catering Department
Banquet services
Event Planning
The catering department can assist with event planning, from menu development to setup and execution
Seating Arrangements
输入 标题
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The Responsibilities of the Hotel Catering Department
Provide a variety of food and coverage options to meet the different needs and tastes of guests
The d é cor and ambiance of the restaurant should create a comfortable and enjoyable atmosphere for customers This can include lighting, music, and interior design
酒店餐饮英语培训(中英文)
Food & Beverage Courtesy Standards Generic Sentences inEnglishList of Contents目录表 1 RECEIVING RESERVATIONS接受预订2 GREETING THE GUEST问候（招呼）客人3 ASKING THE GUEST TO WAIT请求客人等候4 THE TABLE IS UNSUITABLE餐台不合适5 A RESERVED TABLE HAS BEEN GIVEN AWAY订好的台给别人用了6 PRESENTING THE MENU递送餐单（餐牌）7 TAKING THE GUEST ORDERSPECIFIC ITEMS为客人写单特别项目8 SPECIAL DIETARY NEEDS对食物的特殊要求9 A DISH/ ITEM IS UNAVAILABLE无法提供某种食物（食品）（菜肴）10 RECOMMENDING DISHES向客人推介某种食物（菜肴）11 RECOMMENDING DRINKS向客人推介饮品12 GIVING CONTINUAL ATTENTION给予持续的关怀13 INTERRUPTING THE GUEST打断客人14 OOPS ! - SPILLAGE糟糕！－弄洒了15 HANDLING COMPLAINTS打理投诉16 OFFERING DESSERTS主动推介甜品17 THE HELPING IS TOO SMALL份量太少了18 THE WRONG MEAL!出错餐了！19 PRESENTING THE BILL送上帐单20 THE BILL IS ADDED UP WRONG帐单加错了21 THE GUEST WAS NOT SATISFIED WITH THE MEAL客人对所用的餐不满意22 THE GUEST WAS SATISFIED WITH THE MEAL客人对所用的餐感到满意23 FAREWELLING THE GUEST与客人道别RECEIVING RESERVATIONS接受预订Good morning/ good afternoon/ good evening, (+ restaurant name), (+your name) speaking, may I help you?早上好（下午好）（晚上好）（您好），（＋餐厅名），我是某某，有什么我可以帮到您的吗？Would you like to reserve a table?您想订位是吗？For how many persons would you like to reserve the table?请问您是几位过来呢？May I know how many persons are coming?请问您是订几位的台呢？May I know under whose name should I take the reservation?请问订台用贵姓订呢？May I have your name please, Sir/ Madam?先生（小姐），请问您贵姓？May I have the spelling please?请问是哪个（＋姓氏）呢？What time would you like to arrive, Mr./ Ms/ Mrs...?（某）先生（小姐），请问您什么时间到（过来）呢？What time is it, Mr./ Ms/Mrs...?（某）先生（小姐），请问是几点要呢？I am sorry, Mr./ Ms/ Mrs..., the restaurant closes at ...(+time). Would it be possible for you to arrive at... (+time)?对不起，（某）先生（小姐），我们餐厅（＋时间）关门。
餐饮部必备基础用语中英文版
Dressing (沙拉酱) Thousand Island (1000Island)千岛汁Italian Dressing意大利汁French Dressing法汁Blue Cheese Dressing奶酪汁Vinaigrette油醋汁Olive Oil橄榄油Mayonnaise蛋黄酱Herb香草Cooking Time 时间Rare二成熟Medium Rare三四成熟Medium五成Medium well七成Well Done全熟食品烹饪方法Cooking Method煮放在摄氏100度的开水中煮.Boiled To cook in water at 100红烧放在有盖的锅里慢慢的烧(干)Stewed To cook in water or juice, slowly in closed dish烩放在有盖的锅里,带水或汁慢慢的烧Braised To cook slowly in covered pan烘放在干热的炉中烘Baked To cook in using dry heat炸放在煮开的油中炸(很多的油)Deep-fried To fry totally covered in oil or fat煎放在小量的油中煎Fried To cook in hot fat or oil扒直接放在高热上或下中烤Grilled To cook gravitated or over direct heat煎放在没有油的锅中煮Pan-fried To fry without oil or fat卧(波) 放在没有烧开的热水(恒温)中煮Poached To cook in water under controlled heat (not boiling water)蒸放在蒸气中蒸Steamed To cook by allowing steam to heat food炒用少量的油,高热中炒SauteedTo cook quickly in a little hot oil or fat醺把食物放在烟中醺,带给食物一个特别的味道Smoked To preserve and give a special taste to meat by hanging in smoke 烧在烘箱中或明火中烤Roast To cook by dry heat in an oven or over an open fireWhat can you say when you greet the guest 当问候客人时你可以说些什么Good Morning /Afternoon / Evening早上好、下午好、晚上好How are you?您好吗？We haven’t seen you for long time.很久不见了。
酒店餐饮英语PPT
• 梨 Pear [pɛə]
桃 Peach [pi:tʃ]
香蕉 Banana [bə'nɑ:nə]
• 西瓜Watermelon['wɔ:tə.melən] • 哈密瓜 Harmi Melon
• 葡萄 Grape[greip]
• 荔枝 Lychee ['laitʃi:]
• 菠萝 Pineapple['pain.æ pl] • 木瓜papaya [pə'pɑiə] • 草莓 strawberry ['strɔbɛrɪ] • 樱桃 Cherry['tʃeri]
（二）表示欢迎： Wolcome to our restaurant. 欢迎来到我们餐厅。
（三）给客人带路 This way, please.请这边走！ Come in and sit down please.请里边坐！
（四）给客人菜单 Here is the menu.菜单给您。
（五）问客人是否准备点餐？ Are you ready to order now?您现在准备点餐吗？
大米饭 、 面条 、 饺子 盐 、醋 、 茶 、 粉 、 番茄酱 、可口可乐 酒、
、 粥 、 黄油 胡椒粉 、芥末粉
、矿泉水 、啤酒
威士忌 、白兰地 、伏特加 、苹果汁 、
、 、咖喱
、葡萄
二、当客人就餐时，有哪八步是需要注意的。
（一）如何问好！ （二）如何表示欢迎？ （三）如何给客人带路？ （四）如何给客人菜单？ （五）如何询问客人是不是要点餐？ （六）如何表达请客人稍等？ （七）如何询问需要什么帮助？ （八）需要打断客人的时候应如何表达？
Thank You Very Mu条noodle ['nu:dl, 'nu:dəl]
酒店餐饮英语
Hotel lobby
客房部/ Housekeeping Department
房务总监/ Director of Rooms 客房部经理/行政管家/ Housekeeping Manager / Executive Housekeeper 洗衣房经理/ Laundry Manager 洗衣/布草主管/ Laundry/Uniform Supervisor 楼层主管/ Floor Supervisor 楼层领班/ Floor Captain 楼层服务员/客房服务员/ Room Attendant 公共区域(PA)主管/ Public Area Supervisor 花房主管/员工/ Florist Supervisor/Attendant
前厅部/Front Office Department
前厅部/Front Office Department： 前厅部经理/ Front Office Manager 大堂经理/副理/ Assistant Manager 值班经理/夜班经理/ Duty Manager / Night Manager 商场部经理/ Shopping Centre Manager 商场部员工/ Ministry Staff Shopping 宾客关系经理/主任/ Guest Relations Manager / Director 宾客关系员/ Guest Relations Officer 前台经理/主管/Front Desk Manager 前台领班/ Front Desk Supervisor 前台接待/ Reception 总机经理/领班/ Instant Service Manager(Telephone Service)
4 Have you ordered yet？
酒店英语题库—餐饮部
酒店英语题库—餐饮部西餐部：Dialog:1.(Marry Brown calls to the hotel to book rooms .M=Marry Brown R=Reception)R: Good afternoon ,.miss.Can I heip you ?M:Goodafternoon .________________________________________________________ ______1(我想要在你们酒店预订几个房间)R: _______________________________________________________2（您要什么样得房型？）M:_____________________________________________________________________ _______3(我要订三个标准间和一个家庭套房)R: When do you want them ?M:From tomorrow to Sunday ,three nights.R: Wait a moment,please .I’ll check….Oh,yes ,Miss.We have rooms these days .M:That’s great .R:_________________________________________________4（请问您的姓名？）M:______________________ 5 （玛丽*布朗）R_______________________________________________6（请您说一下电话号码号码？）M:OK.010－888888R: 010－888888。
Can you give me your address ,Miss?M:_______________________________________________7(北京市王府井大街3号) R;________________________________________________8（您将在什么时间达到？）M:Around 4 p.m2、A:Waitress; B :Guide ; C :GuestA: Good morning,sir.__________________________________1你们一行几个人？B：Just two of them.A: _______________________________________________2想要喝饮料吗？We have oolong tea,chrysanthemum tea and green tea.B: What do you think?________________________________________3我建议你们喝绿茶吧C: All right.____________________________________4我们就要绿茶。
最全酒店英语汇(前厅、客房、餐饮)
酒店英语词汇大全information desk 问讯处reception office 接待室hotel register 旅客登记簿registration form 登记表newsstand 售报处postal service 邮局服务处shop 小卖部bar 酒吧间lounge 休息厅roof garden 屋顶花园billiard-room 球房dining-room, dining hall 餐厅cloak-room 行李房/存衣处basement 地下室boutique 精品商场lobby lounge 大堂吧executive lounge 行政酒廊cellar 地窖broom closet 杂物室room number 房间号码room key 房间钥匙suite 一套房间single room 单人房间double room 双人房间sitting-room, living-room 起居室lock 锁door knob; Door handle 门把door knocker 门环safety door hook 安全钩sofa, settee 长沙发sectional sofa 拼合沙发easy chair 安乐椅armchair 扶手椅wicker chair 藤椅folding chair 叠椅swivel chair 转椅rocking chair 摇椅stool 凳子bench 条凳tea table; end table 茶几tea trolley 活动茶几night table/stand 床头柜hanger 挂钩wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯spring 弹簧desk 书桌bookcase 书橱bookshelf 书架cabinet 橱柜wardrobe 衣柜round table 圆桌writing desk 写字台drawer 抽屉luggage rack 行李架dresser mirror 梳妆镜built-in wardrobe, closet 壁橱chest of drawers 五斗橱screen 屏风hat rack 帽架rug 小地毯carpet 大地毯floor 楼层，地板carpentry (总称)木器bedclothes 床上用品folding bed 折叠床sofa bed 沙发床single bed 单人床double bed 双人床twin beds 成对床cot 小孩床camp bed 行军床bed frame 床架mattress 床垫bed pad 床软垫cushion 靠垫，垫子/床垫mat 席quilt 被子blanket 毯子sheet 床单bedspread 床罩cotton terry blanket 毛巾被pillow 枕头pillowcase 枕套bedding 被褥toilet roll, toilet paper 卫生纸perfume 香水toilet tissue 卫生纸good-night towel 晚安巾towel rail, towel rack 毛巾架towel 毛巾face towel 面巾bath towel 浴巾bathrobe 浴袍evening gown 睡袍lady’s sanitary 女士卫生袋shower cap 淋浴帽nail file 指甲挫razor 剃须刀comb 梳子bath foam 沐浴露cosmetics 化妆品detergent 清洁剂clothes-line 晾衣绳sponge 海绵soap 香皂soap dish 皂托tooth paste 牙膏tooth powder 牙粉tooth brush 牙刷bathroom 浴室bath tub 浴盆tap; faucet 水龙头shower nozzle 喷头shower bath, shower 淋浴dressing table 梳妆台mirror 镜子washbasin 洗脸盆toilet, lavatory, washroom 卫生间water closet, W.C. 厕所；抽水马桶toilet pot; toilet bowl 马桶men's room 男盥洗室ladies' room 女盥洗室plunger 橡皮塞子toilet water tank cover 马桶水箱盖toilet board 马桶坐板toilet seat 马桶盖Vase 花瓶bathroom scales 浴室称bath mat 花洒浴室防滑垫running water 自来水transom, transom window 气窗curtain 窗帘drapes 挂帘balcony 阳台sash window 上下开关窗shutters 百叶窗Venetian blind 百叶窗帘shower curtain and rod 淋浴帘和架lace curtain 挑花窗帘windowsill 窗台rubbish bin 垃极桶waste-paper basket 废纸篓air-conditioned 有空调设备的radiator 暖气片central heating 暖气ashtray 烟灰碟smoking set 烟具match 火柴electric fan 电扇chandelier, pendant lamp 吊灯swag lamp; pendant light 吊灯socket; bulb holder 灯口fluorescent lamp 日光灯desk lamp 台灯bedside lamp 床头灯floor/standard lamp 落地灯wall lamp 壁灯lampshade/smoke bell 灯罩bulb holder 灯头bulb 灯泡screw-type bulb 罗口灯泡bayonet-type bulb 卡口灯泡frosted bulb 磨砂灯泡opal bulb, opaque bulb 乳白灯泡switch 开关socket 插座electric humidifier 湿度调节器plug 插头night stand lamp 床头柜灯dresser lamp 梳妆灯ceiling lamp 天花板吊灯end table lamp 茶几灯fuse wire 保险丝refrigerator 电冰箱temperature adjuster 气温调节制panel 床头柜电钮板door-mat 门前的擦鞋棕垫mosquito incense 蚊香electric kettle 电热水壶ball pen 原珠笔wallcovering 墙纸TV remove control 电视摇控器remote control holder 摇控架Two-pin socket 两相插座Three-pin socket 三相插座transformer 变压器shower head 淋浴喷头rotary floor scrubber 洗地机wet vacuums 吸水机thermometer 温度计thermos 热水瓶video cassette recorder 录像机electric iron 电熨斗iron board 熨斗板trousers press 电热熨裤机rubber glovers 防护手套fire escape plan 走火图gas mask 防毒面具voltage 电压laundry bag 洗衣袋cloth brush 衣刷peg, hook 衣钩hanger; clothes hanger 衣架hat rack 衣帽架shoe polishing 擦鞋服务shine paper 擦鞋纸shoe lifter/shoehorn 鞋拔stain 污迹underpants 内裤sweater 毛衣woolen fabrics 毛料织品tie 领带mend 修补stitch 缝补sewing kit 针线包manager 经理attendant 服务员desk clerk 值班服务员waiter （餐厅）服务员waitress （餐厅）女服务员rent 租金bill 账单Management 经营、管理market price 市价cashier's desk 兑换处coin 硬币check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之… spare (形)多余的postpone (动)延期cancel (动)取消traveler’s cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 大厅identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…accounting desk 帐务处cash (动)兑换keep (动)保留、保存escalator 自动楼梯ground floor ( 英)底，层，一楼first floor (英)二楼，(美)一楼second floor (英)三楼，(美)二楼reasonable (形)合理的bank draft 汇票accept (动)接受fill in the form 填表procedure fee/handling charge手续费cold and hot water taps 冷热自来水龙头central air-conditioning system 中央空调系统sprinkle-nozzle, (shower) nozzle 喷头住宿登记常用over-booking 超额预订Occupancy 开房率Forecast 预报Expected 预计Arrival 到达Departure 离开Carrier 交通工具method of payment 付款方式status 情况firm/company 公司treatment 待遇room type 房间种类agent 代理Guarantee 保证waiting list 候补名单room rate 房价special rate 特价rack rate 对外价net rate 净价record 记录surcharge 服务费prepaid 预付government tax 政府税group 团队advance deposit 押金booking 订房amendment 更改package 小包价vacancy 空房pick up 接机available 可售房间cancellation 取消guest history 客人资料cooperate 合作hotel representative 酒店代表shuttle bus 穿梭巴士transportation 运输remar 备注delay 延误black list 黑名单registration form 登记表no-smoking floor 非吸烟楼层adjoining room 相邻房connecting room 连通房extra bed 加床rollaway bed 折叠床voucher 入住凭据stay over 续住discount 折扣nationality 国籍permanent address 永久地址credit card 信用卡signature 签名valid 有效的house use 内部使用day use 半天租房contract rate 合同价late check out 延迟退房up-selling 推销高价房room status 房态commission 佣金room assignment 房间分配rooming list 分房名单safety deposit box 保险箱night audit 夜核skipper 逃帐者low/should/peak season 淡/平/旺季post card 明信片sight-seeing 观光city tour 市内游object of stay 停留事由zip code 邮编souvenir 纪念品minimum charge 最低消费rate sheets/tariff 价目表high risk 欠帐多的客人COMP(complimentary) 免费Service passport 公务护照 in cash) 已预付Identification card 身份证Business travel 公务旅行Private travel 私人旅行Authorization 预授权Visa 签证Exit visa 出境签证Transit visa 过境签证Residence visa 居留签证Travel permit 旅行证Health certificate 健康证书On duty 值班Off duty 下班Entry visa 入境签证Yellow book 黄皮书Quarantine 检疫 in advance) 预付Embassy 大使馆Consulate 领事馆 soon as possible）尽早payment on departure) 离店时现付not arrive) 客人未到individual traveler) 外国散客of order) 次序颠倒night only) 只住一夜operation produce) 标准办理手续Letter of introduction; letter of recommendation 介绍信Inoculation against (cholera, typhoid, paratyphoid) 预防（霍乱、伤寒、副伤寒）Go through the procedure (formalities) 办手续Passport diplomatic passport 外交护照Vaccination certificate 种痘证书Quarantine station (office) 检疫站Visa section of public security bureau 公安局签证科Foreign affairs police 外事警办公用品typewriter 打字机typing paper 打字纸carbon paper 复写纸thermo-paper 热敏纸stationery 文具用品letter paper 信笺envelope 信封note book 记事本memo pad 便条薄log book 交班薄paper clip 曲别针safety-pin 安全别针copier 复印机photocopying 影印机printing/printer 打印/打印机telecommunication 电信hard disk 硬盘soft disk 软盘business/visit card 名片stapler 钉书机scotch tape 透明胶conference room 会议室secretarial service 秘书服务translation 翻译brochure/booklet 小册子equipment rental 设备出租slide 幻灯片overhead projector 投影仪binding 装订newspaper rod 报纸夹internet 互联网website 网站daily sales report 营业日报表rate of room occupancy 住房率remotion memorizer 移动存储器room reservation forecast 订房预测（分析）room reservation report 订房报告表行李部常用词汇bell service 行李房luggage store-room 行李寄存处trunk dock 行李装卸处baggage cart 行李车label ; tab 行李标签hotel sticker 酒店标签small baggage (luggage) 小行李brief case 公事包traveling bag 旅行袋hand bag; grip sack 手提包package 包裹small trunk 小箱子suit-case 手提箱cosmetic case; toilet case 梳妆小提箱suit bag 衣服袋carton 纸盒cardboard box 硬纸盒(箱) shoulder bag 背囊(旅行背袋)personal articles 自用物品contraband 违禁物品unaccompanied luggage 不随行物品NO BUMPING; NO SHOOT 切勿投掷NO NOT DROP 切勿坠落NO NOT CRUSH 切勿压挤USE NO HOOKS 勿用手钩FRAGILE 易碎物品CAUTION 小心HANDLE WITH CARE 小心轻放GLASS(WITH CARE) 小心玻璃LIQUID 液体物品INFLAMMABLE ERISHABLE 易燃物品CORROSIVES 易腐物品EXPLOSIVES 爆炸物品strap already broken （束）带已断POISON 毒品KEEP DRY 勿受潮KEEP UPRIGHT 勿倒置DON’T TURN UPSIDE DOWN 切勿倒倾break to pieces 敲碎crush 压碎smash 击碎breakage 破损物already strapped 已捆扎rope already broken 绳已断already baled 已打包ordinary mail 平信express telegram 加快电报special dispatch 专电registered fee 挂号邮资postcard 明信片accompanied luggage; personal luggage 随身行李registered luggage; transported luggage 托运行李预订机、车票days 班期 express train 快车slow train 慢车 compartment 包房dining car 餐车 passenger train 客车luggage van 行李车 regular train 普通列车hard seat(berth) 硬座（卧） soft seat( berth) 软座（卧）sleeper; Sleeping car 卧车 delay by two hours 晚点二小时porterage 搬运费 departure city 出发城市arrival city 到达城市 class of service 等级BW(biweekly) 隔周飞行 Dep (departure) 起飞Arr (arrival) 到达 FLT/N (flight number) 航班号night service 夜航 single ticket 单程票return ticket 来回票 domestic fare 国内票价international fare 国际票价 ticket validity 客票有效期children fare 儿童票价 cancellation fee 取消费excess baggage 超重行李 airport fee 机场费no-show charge 误机费 air-line 航空公司number of stopover 中途经停站数 free baggage allowance 免费行李non-stop flight 中途不着陆飞行 no refund will be granted 不予退款through express(train) 直达列车 special express(train) 特快列车freight car, goods wagon 货车厢 berth (upper\middle\l ower) 卧铺（上、中、下）occupying a separate seat 单独占一座位reconfirmation of reservation 定座再确认must travel in the company of an adult passenger 需有成人陪伴同行civil aviation administration of china(CAAC) 中国民用航空局总机（OPERATOR）extension number 分机号telephone 电话hold the line 勿挂线area code 区号country code 国家代码collect call 对方付款put through 转电话local call /city call 市话hang up 挂线long distance call 长途电话wake up call/morning call 叫醒服务telephone directory 电话簿can't hear somebody 听不见can't get through 打不通inland telegram 国内电报switchboard 交换台central exchange 电话总局The connection is bad. 听不清operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话can't put somebody through 接不通ordinary telegram 普通电话receiver 听筒telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线The line is busy(engaged) 占线call somebody up 打电话给某人IDD(international direct dialing) 国际直拔DDD(domestic direct dialing) 国内直拔operator/switch board/ (private branch exchange) 总机节日Valentine’s day 情人节New year’s day 元旦Spring festival 春节The lantern festival 元宵节Easter 复活节Mid-noonday 中秋节National day 国庆节Thanksgiving day 感恩节Christmas eve 平安夜Christmas 圣诞节Labour’s day 劳动节April fool’s day 愚人节水果strawberry 草莓lotus roots 莲藕apple 苹果mango 芒果plum 梅子grapefruit 西柚guava 番石榴longan 龙眼pomelo 柚watermelon 西瓜honey-melon 蜜瓜date 枣子papaya 木瓜cherry 樱桃pear 梨grape 葡萄peach 桃子pineapple 菠萝banana 香蕉lyche 荔枝coconut 椰子部门General Manager’s Office 总经理办公室director of executive office 行政办主任restaurant &kitchen coordinator 餐厅划菜员(F/O) Front Office 前台Training D. 培训部(F/B) Food and Beverage D. 餐饮部(HSKP)Housekeeping 客房部Purchasing D. 采购部Recreation D. 康乐部(ENG) Engineering D. 工程部(SEC)Security D. 保安部Human Resources D. 人力资源部Public Relations D. 公关部Sales D. 销售部Shopping Arcade 商场Financial D. 财务部Staff Canteen 员工食堂Laundry Dep. 洗衣房general manager 总经理executive office 行政办executive secretary 行政办秘书mail clerk 收发员bell captain 行李主管chief operator 电话总机主管information clerk 问讯restaurant supervisor 餐厅主管hostess 餐厅应接员restaurant captain 餐厅开单员kitchen waiter 传菜员executive chef 行政总厨head chef 厨师长cook 炉灶厨师butcher 切配厨师cold kitchen cook 冷盘配菜员chef 西餐厨师bartender 酒吧调酒师baker 面包房操作工pastry cook 点心工steward 餐具管事dishwasher 洗碟工grill chef 厨房烧烤工food hygiene 食品检验员senior supervisor 资深主管floor butler 客房楼面值班员recreation center 康乐中心gymnasium attendant 康乐服务员sauna attendant 桑拿服务员swimming pool attendant游泳池服务员beautician 美容员barber/hair dresser 理发员masseur masseuse 按摩员presser 熨烫工washer 洗涤工delivery boy/mail 客衣收发员sales clerk 销售员financial controller 财务经理chief accountant 财务主管accounting clerk 总帐报表员payable/receivable clerk 往来结算员property control 财产核算员cost control 工资核算员purchasing manager 采购经理food storeroom supervisor食品采保主管food buyer 食品采购员food receiver 食品验收员fresh food store-man 海鲜保管员dry food store-man 食品干货保管员payroll master 劳资员personnel assistant 人事员trainer 培训员staff canteen supervisor员工食堂主管chief security officer 保卫部经理security office 保卫员director of fire center 消防中心主任fireman 消防员guard 门卫patroller 巡逻员chief engineer 工程部经理mechanician 机修工air-conditioning man 空调工lift man 电梯工boilerman 锅炉工plumber 水电维修工季节、月份、星期Spring 春天Summer 夏天Autuner 秋天Winter 冬天Monday 星期一Tuesday 星期二Wednesday 星期三Thursday 星期四Friday 星期五Saturday 星期六Sunday 星期天January 一月February 二月March 三月April 四月May 五月June 六月July 七月August 八月September 九月October 十月November 十一月December 十二月常见病症flu(influenza) 流行感冒a shot of 打一针a touch of flu 有些染上流行感冒absorbent cotton 药棉acupuncture 针灸alcohol 酒精anaesthetic 麻醉剂Appendicitis 阑尾炎blood transfusion 输血bowel movements（stool）大便complications 并发症constipation 便秘corpuscle（red/whit）血球diarrhoea 泻肚digestive system 消化系统disinfectant 消毒剂glucose 葡萄糖inoculation 预防注射intravenous injection 静脉注射intra-muscular injection 肌肉注射sulfadiaine 消炎片mercurochrome 红药水patent medicine pills 成药丸retch 恶心twinge 阵痛allergic 医]过敏的, 患过敏症的abscess 脓肿ache 酸痛asphyxiated 窒息body temperature 体温choking 憋气cold fits 阵冷convulsions 痉挛dizzy, vertigo 眩晕dull pain 隐痛fever 发热hacking cough 不断干咳hawking 咳痰hunger 缺氧inertia 无力itching 痒inflammation 充血loss of appetite 食欲不振obstruction 阻塞paralysis 麻痹running nose 流鼻涕sharp pain 剧痛shock 休克sore 一碰就痛stomach-ache 胃痛suffocation 堵闷twitching 发炎anemia 贫血cardiogram 心电图cerebral commotion 脑震荡cramps 抽筋vomit 呕吐stomach trouble 胃病eczema 湿疹dermatosis 皮肤病arthritis 关节痛back ache dislocation 腰疼fracture 骨折disintegration of bones 骨裂arthritis 关节炎alcoholism 酒精中毒food poisoning 食物中毒contraceptive 避孕药alergosis 过敏症doctor’s order 医嘱dose 用量infectious 传染性unire 小便nausea 恶心unconscious 不省人事artery 动脉asthma 哮喘bronchitis 支气管炎insomnia 失眠pink eye 红眼，火眼long-sightedness 远视short-sightedness 近视squint 斜视heart-stroke 中暑anti-epidemic clinic 防疫站denta hospital 牙科医院Hospital of Chinese medicine中医医院Infectious disease hospital 传染病院Institute of oncology 肿瘤研究院maternitas 产科医院special hospital 专科医院tuberculosis hospital 结核医院in-patient department 住院部isolation ward 隔离病房lying-in room 产房observation ward 观察病房Chinese academy of medical science中国医学科学院中国小吃英文表达中式早點Clay oven rolls 烧饼Fried bread stick 油条Fried leek dumplings 韭菜盒Boiled dumplings 水饺Steamed dumplings 蒸饺Steamed buns 馒头Steamed sandwich 割包Rice and vegetable roll 饭团Egg cakes 蛋饼preserved egg 皮蛋Salted duck egg 咸鸭蛋Soybean milk 豆浆饭类Rice porridge 稀饭Plain white rice 白饭Glutinous oil rice 油饭Glutinous rice 糯米饭Braised pork rice 卤肉饭Fried rice with egg 蛋炒饭Sweet potato congee 地瓜粥面类Wonton & noodles 馄饨面Sliced noodles 刀削面Spicy hot noodles 麻辣面Sesame paste noodles 麻酱面Duck with noodles 鴨肉面Eel noodles 鱔魚面Seafood noodles 乌龙面Oyster thin noodles 牡蛎细面Flat noodles 板条Rice noodles 米粉Fried rice noodles 炒米粉Green bean noodle 冬粉汤类Fish ball soup 鱼丸汤Meat ball soup 貢丸汤Egg & vegetable soup 蛋花汤Clams soup 蛤蜊汤Oyster soup 牡蛎汤Seaweed soup 紫菜汤Sweet & sour soup 酸辣汤Wonton soup 馄饨汤Pork intestine soup 猪肠汤Pork thick soup 肉羹汤Squid thick soup 花枝羹甜点Vegetarian gelatin 爱玉Tomatoes on sticks 糖葫芦Longevity Peaches 长寿桃Glutinous rice sesame balls 芝麻球Hemp flowers 麻花Horse hooves 双胞胎冰类Mein mein ice 绵绵冰Oatmeal ice 麦角冰Sweet potato ice 地瓜冰Red bean with milk ice 紅豆牛奶冰Eight treasures ice 八宝冰Tofu pudding 豆花果汁Sugar cane juice 甘蔗汁Plum juice 酸梅汁Star fruit juice 杨桃汁Herb juice 青草茶点心Oyster omelet 牡蛎煎Stinky tofu (Smelly tofu) 臭豆腐Oily bean curd 油豆腐Spicy hot bean curd 麻辣豆腐Prawn cracker 虾片Shrimp balls 虾球Spring rolls 春卷Chicken rolls 蛋卷Salty rice pudding 碗糕Rice tube pudding 筒仔米糕Red bean cake 红豆糕Bean paste cake 绿豆糕Glutinous rice cakes 糯米糕Fried white radish patty 萝卜糕Taro cake 芋头糕Taiwanese Meatballs 肉圆Pyramid dumplings 水晶饺Rice-meat dumplings 肉丸Dried tofu 豆干其他Angelica duck 当归鸭Betel nut 槟榔Hot pot 火锅Pork , pickled mustard green noodles 榨菜肉丝面外交用或常用缩写H．E．(his excellency) 阁下H．M．（ his majesty）陛下H．R．H．（his royal highness）殿下P．C．（pour condolence）吊唁P．F．（pour feliciter）谨贺P．P．C．（pour prender conge）辞行P．R．（pour remercier）谨谢Begum 贵夫人（印巴称呼）BO…波（对高级军官尊称）P．P．（pour presenter）谨介绍H．I．M．(his imperial majesty) 皇帝陛下R．S．V．P．（repondez s’il vous plait）候复ASAP（as soon as possible）尽快FYI（for your information）谨此通知IRC（internet relay chat ）网上聊天文档来源为:从网络收集整理.word 版本可编辑.欢迎下载支持.11文档收集于互联网，如有不妥请联系删除. R AND R （rest and relaxation ） 放松休息Burmese styles 缅甸称呼His Excellency Mr. Prime Minister and Mrs 总理阁下和夫人.His Excellency 阁下(对总统，总理，外长，部长，大、公使和显要人物的 尊称；对王族，贵族，军人或低于部长的官员一般不用)His or Her Highness 殿下（对亲王，王子，公主等到的称呼） His Royal Highness 亲王殿下（对太子和直系王族的尊称） Honorable 对英联邦系统常用于部长，大臣和议员的称呼 Maung 貌（男人一般谦虚的自称） Respected and beloved （特别）敬爱的 Respected and dear 敬爱的 Samdech 亲王（柬埔寨称呼） Thakin 德钦（主人的意思） Their Majesties King XX and the Queen 对国王和王后的称呼 Tu 。
酒店常用英语 Basic_English——餐饮部
在招呼客人时，最好说“Excuse me,sir/madam”,不要直接称呼Mr.或Ms.至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.
*正视对方的眼睛，以显示出你的信心和诚意。但必须注意，注视对方的眼睛，并不是无理地盯着对方看。
*在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。
一.基本待客英语
（一）在正式的英语表现里，疑问基本句型可分为下列四种：
1. May I …?
2. Could you …?
3. Would you…?
4. Shall I …?
May I know your nationality, please?麻烦您告诉我一下您的国籍好吗？
2．麻烦客人时，可使用Could you(Tell告诉)
Could you fill out the form, please?请您填写这张表格好吗？
Could you write that down, please?请您写下来好吗？
外线：“Goodmorning.CrownePlazaZhongshan Wing On City.How may I help you?您好，中山永安新城皇冠假日酒店”
2.打错电话时
如果是内线打错时，可以回答：
I am afraid you have the wrong number.不好意思，您打错电话了。
I am afraid Mr.Hao is on another line.Would you hold the line for a moment, please?
酒店常用英语汇总(餐饮部)
酒店常用英语汇总(餐饮部)餐饮部常用英语 1.English of Chinese Restaurant中餐1.How many, please? 请问几位?2,This way , please .这边请.3,A waiter /waitress will come soon to take your order .服务员很快会来为您写菜单. 24,It looks good ,smells good and tastes good .这道菜色,香,味俱全.5,Why not try the…….?要不要试试………呢? 6,Which brand of milk / beer/ cigarettes/wine/…would you prefer ?你喜欢什么牌子的牛奶/啤酒 7,It may take about 15 minutes 可能需要 15 分钟.8,It's crisp/tasty/tender/clear/strong/spicy/aromatic 它很酥脆/可口/鲜嫩/清淡/浓烈/辣/香味扑鼻.9,Here is **** for your order, please enjoy it.这是您点的菜,请慢慢享用. 10,Here is your bill.这是您的帐单.西餐: English of Western Restaurant西餐: 1,Welcome to our restaurant.欢迎光临本餐厅.2, Do you have a meal voucher / breakfast voucher?您有早餐券吗? 3,Would you like coffee or tea?您想要咖啡还是茶?4,This way please. Would you like sitting by the window?这边请,您想坐在窗边吗?5,May I take this plate away?我可以收掉这个盘子吗?6,What kind of egg style would you like?请问您的鸡蛋需要什么样的形式?7.We have pan-fried egg, scramble egg, boiled egg, poached egg.我们有煎蛋,炒蛋,煮蛋,荷包蛋.8.Would you like one side or two sides?您是要单面还是双面?(煎蛋)9,How would you like the steak rare, medium, or well done?您喜欢几成熟的牛排,是生的,5 分熟, 还是全熟?10,What kind of sauce would you like?您需要配什么汁?11,Would you like one glass of red wine with your steak?您的牛排需要配杯红酒吗?12,Would you like a vegetable salad or a fruit salad?你要蔬菜沙拉还是水果沙拉?13,Here is **** for your order, please enjoy it.这是您点菜,请慢慢享用.14,We've got a choice of….我们今天可供选择的有…….. 15,How about some refreshments?来点点心怎么样?16,I would recommend some….我推荐一些…..17,It may take about 15 minutes 可能需要 15 分钟.18,The food is best eaten while hot. Please enjoy your meal.这道菜最好趁热吃,请慢用.19,Would you like to put that on your hotel bill?您准备把费用记到您的饭店总帐上吗?20,Here is your bill.这是您的帐单.厨房催厨师们快一点.其他 1.I'd like to book a double room for Tuesday next week.下周二我想订一个双人房间. 2.What's the price difference?两种房间的价格有什么不同? 3.A double room with a front view is 140 dollars per night,one with a rear view is15dollars Per night.一间双人房朝阳面的每晚 140 美元,背阴面的每晚 115 美元.4.I think I'll take the one with a front view then.我想我还是要阳面的吧.5.How long will you be staying?您打算住多久?6.We'll be leaving Sunday morning.我们将在星期天上午离开.7.And we look forward to seeing you next Tuesday.我们盼望下周二见到您.8.I'd like to book a single room with bath from the after-noon of October 4 to the morning of October10.我想订一个带洗澡间的单人房间,10 月 4 日下午到 10 月 10 日上午用. 9.We do have a single room available for those dates.我们确实有一个单间,在这段时间可以用. 10. What is the rate, please?请问房费多少? 11.The current rate is$ 50 per night.现行房费是 50 美元一天.12. What services come with that?这个价格包括哪些服务项目呢?13.That sounds not bad at all. I'll take it.听起来还不错.这个房间我要了. 314. By the way, I'd like a quiet room away from the street if the is possible.顺便说一下, 如有可能我想要一个不临街的安静房间.15.Welcome to our hotel.欢迎光临.16.So you have got altogether four pieces of baggage?您一共带了 4 件行李,是不是?17. Let me have a check again.让我再看一下.18.The Reception Desk is straight ahead.接待处就在前面.19.After you, please.你先请. 20.Excuse me, where can I buy some cigarettes?劳驾.我到哪儿可买到香烟?21.There is a shop on the ground floor.一楼有个商店.22.It sells both Chinese and foreign cigarettes.在那儿可买到中国香烟和外国香烟.23.Can I also get some souvenirs there?也可以买到纪念品吗?24.There is a counter selling all kinds of souvenirs.有个柜台出售各种各样的纪念品. 25.Excuse me,where is the restaurant?劳驾,请问饭厅在哪儿?26.We have Chinese restaurant and a western-style restaurant.Which one do you perfer 我们有中餐厅和西餐厅,你愿意去哪个?27.I'd like to try some Chinese food today.今天我想尝尝中国菜.28.I want a double room with a bath.我要一间有浴室的双人房.29.How much a day do you charge?每天收费多少?30.It is hundred yuan a day including heating fee, but excluding service charge.一百元一天,包括供暖费但不包括服务费.31.It's quite reasonable.收费十分合理.32.How long do you intend to stay in this hotel?您准备住多久?33.Have you got through with the check-in procedure?你是否已经办妥住宿登记手续?34. Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning?我能为我的朋友预订一间单人房吗?他将于明天早上到达上海.35.Would you mind filling in this form and pay a hundred yuan in advance for him.请填好并预付一百元钱.36.This is a receipt for paying in advance.Please keep it.这是预付款收据,请收好.37.Have you any vacant(spare) room in the hotel?旅馆里有空余房间吗?38.Sorry, we have no vacant(spare) room for you. But I can recommend you to the Orient Hotel where you may get a spare room.对不起,我们已经客满了.但是我可以介绍您去东方饭店,那里有空余的房间.39.Good afternoon, my room number is 321.Any mail for me?下午好!我的房号是 321.有我的信吗?40.Yes.You have two letters and one telegram, also a message was left by a lady before one hour.有的.您有两封信和一封电报,一小时前有一位小姐来电话留言给您. 41.I'll mail a letter to U.S.A.by airmail.我要寄一封航空信到美国.42.How much do I have to pay for you?我要付多少钱? 43.A letter generally mails to America—Europe—Africa by airmail. First 20 grams is 20 yuan.通常一封寄到美国,欧洲,非洲的航空信,20 克收费 20 元. 44.Yes, we do have a reservation for you.对了,我们这儿是有您预订的房间.45.Would you please fill out this form while I prepare your key card for you?请您把这份表填好,我同时就给您开出入证,好吗? 46.What should I fill in under ROOM NUMBER?"房间号码"这一栏我该怎么填呢?47.I'll put in the room number for you later on.过会儿我来给您填上房间号码. 48.You forgot to put in the date of your departure.您忘了填写离店日期了.49.And here is your key,Mr.Bradley.Your room number is 1420.给您房间的钥匙,布拉德利先生.您的房间号码是 1420.50. is on the 14th floor and the daily rate is$90. It 房间在 14 层, 每天的房费是 90 美元.51. Please make sure that you have it with you all the time.请务必随时带着它. 452. My business negotiation has progressed much more slowly than I had expected.我的业务谈判进行得比我原先预料的慢了许多.53. I wonder if it is possible for me to extend my stay at this hotel for two days.我想知道是否可以让我在这儿多呆两天.54.I'll take a look at the hotel's booking situation.我来查看一下本店房间的预订情况.55.I'm glad that we'll be able to accept your extension re-quest.很高兴我们有办法接受您延长住宿的要求.56. But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights.不过,恐怕最后两天我们得请您搬到别的房间去.57. We have already let your room to another gentleman.我们已经把您住的房间租给了另外一位先生. 58. That's no problem at all.没问题.59.Is this everything, sir?这是全部东西吗,先生?60.Here's the light switch.这是电灯开关.61.Here's the closet and there's the bathroom.这儿是壁柜.这儿是洗澡间.62. Will there be anything else, sir?还有什么事吗,先生?63. Well,if you need anything else,please call room service.噢,如果你有什么事,请叫房间服务.64. Let me help you with your luggage.我来帮您拿行李.65.It's very kind of you to do so.你这样做使我很感激.66.What's your room number, please?请问您的房间号码?67. And by the way, could I have a look at your room card?顺便问一句,我可以看一下您的房卡吗?68.How do you like this room?您觉得这个房间怎么样?69.It's also quite spacious.房间也很宽敞.70. Do you mind if I put your luggage by the wardrobe?我把您的行李搁在衣柜旁边好吗?71.By the way, could you tell me about your hotel service?顺便问问,你能不能给我讲一下宾馆服务的情况?72.Is there any place in the hotel where we can amuse our-selves?旅馆里有娱乐场所吗?73.If you want to take a walk, you can go to the garden.如果您想散步,可以去花园.74.There is a recreation centre on the ground floor.在一楼有个娱乐中心.75. You can play billiards,table tennis,bridge,and go bowl-ing.您可以去打打台球,乒乓球,桥牌和保龄球. 76.Is there a place where we can listen to some music?有听音乐的地方吗?77. There is a music teahouse where you can enjoy both classical music such as Beethoven, Mozart,Liszt,and mode rnmusic,while having some Chinese tea or other soft drinks.有个音乐茶座,您可以一边欣赏古典音乐,如贝多芬,莫扎特,李斯特的乐曲和现代音乐,一边品尝中国茶和软饮料.78. Would you please tell me the daily service hours of the dining room?请告诉我餐厅每天的服务时间,好吗? 79.From 7:00 a.m.till 10:00 p.m.nearly serving all day long.从早上七时一直到晚上十时, 几乎全天供应. 80. When will the bar and cafe open?酒吧和咖啡馆什么时间开放?81.From 3:00 p.m.till midnight.从下午三点到晚上十二点.82.Does the guest house offer any other service?宾馆里还有哪些服务项目?83.We have a barber shop, a laundry, a store, post and telegram services,a newspaper stand, a billiard,table tennis, video games and so on.我们有理发室,洗衣房,小卖部,邮电服务,报刊供应柜,弹子房,乒乓球和电子游戏.84.It's jolly good!这太好了!85.And where can I have my laundry done?脏衣服送到哪里去洗? 86.Madam.What can I do for you?夫人.我能为您做些什么? 587.I'm looking for a man whose name is John.我在寻找一位男士,他的名字叫约翰. 88.Could you tell me his room number, please?请问他的房间号码是多少? 89.I suppose it is 735.我想他的房间号码是735 号.90.By the way, please show me where the lift is?顺便请指点我电梯在什么地方?91.I need some information about touring Hangzhou.我想了解关于游览杭州的情况.92. There are two trains going to Hangzhou every morning,No.49 and No.79. 每天早晨有两列火车到杭州,49 次列车和 79 次列车.93.What time does this train leave?这列火车什么时间发车? 94. Could you get me two tickets for tomorrow here?你能否在这儿卖给我两张明天的车票?95.I'm looking for a friend, Mr.Brown. Could you tell me if he is in the hotel?我在找一位朋友,布朗先生.你能告诉我他是住在这个饭店吗?96.Just a minute,please.I'll see if he is registered.请稍等片刻,我看看他是否登记了.97.They are in suite 705. Let me phone him.他们住在 705 号套房,我来给他打电话.98.Mr.Brown said he's waiting for you in his room.布朗先生说他在房间里等您.99.Housekeeping.May I come in?我是客房的,可以进来吗?100.When would you like me to do your room,sir?您要我什么时间来给你打扫房间呢,先生?01.You can do it now if you like.如果您愿意,现在就可以打扫.102.I would like you to go and get me a flask of hot water.我想请你给我拿一瓶开水来.103.I'm sorry that your flask is empty.很抱歉您的水壶空了.104.May I do the turn-down service for you now?现在可以为您收拾房间了吗?105.Oh,thank you.But you see,we are having some friends over.噢,谢谢,但你知道我们邀请了一些朋友过来聚聚.106.Could you come back in three hours?你能不能过 3 小时再来整理?107.Certainly,madam.I'll let the overnight staff know.当然可以,女士.我会转告夜班服务员.108.Would you tidy up a bit in the bathroom?请整理一下浴室好吗?109.I've just taken a bath and it is quite a mess now.我刚洗了澡,那儿乱糟糟的.110.Besides,please bring us a bottle of just boiled water.此外,请给我们带瓶刚烧开的水来.111.It's growing dark.Would you like me to draw the curtains for you?天黑下来了,要不要我拉上窗帘?112.Is there anything I can do for you?您还有什么事要我做吗?113.I'm always at your service.乐意效劳.114.Excuse me.Have you any laundry?对不起,请问有没有要洗的衣服?115.The laundry man is here to collect it.洗衣房服务员来这儿收要洗的衣服了.116.If you have any,please just leave it in the laundry bag behind the bathroom door.如果您有衣服要洗,请放在浴室门后的洗衣袋里.117.Please tell us or notify in the list whether you need your clothes ironed,washed,dry-cleaned or mended and also what time you want to get them back.请告诉我们或在洗衣单上写明您的衣服是否需要熨烫,水洗,干洗或缝补,还要写明何时需要取衣服.118.What if there is any laundry damage? 如果你们洗衣时损坏了衣服怎么办?119.In such a case,the hotel should certainly pay for it.如果是这样,饭店当然应该赔偿.120.Could you send someone up for my laundry,please?请问,你们能派人来收要洗的衣服吗?121.A valet will be up in a few minutes.洗熨工马上就到.122.Will the color run in the wash?洗衣时会掉色吗?123.We'll dry-clean the dress.我们将干洗这条裙子.124.We'll stitch it before washing.我们会在洗之前把衬里缝好.125.When can I have my laundry back?我何时能取回洗的衣服呢?126.But would you like express service or same-day?不过,您是要快洗服务还是当日取?127.I'd like this sweater to be washed by hand in cold water.这件毛衣要用冷水手洗.128.Can you change the room for me? It's too noisy.能给我换个房间吗?这儿太吵了.129.My wife was woken up several times by the noise the baggage elevator made.我妻子被运送行李的电梯发出的嘈杂声弄醒了几次. 6130.She said it was too much for her.她说这使她难以忍受.131.I'm awfully sorry,sir.非常对不起,先生.132.I do apologize.我向您道歉.133.No problem,sir.没问题,先生.134.We'll manage it,but we don't have any spare room today.我们会尽力办到,但是今天我们没有空余房间.135.Could you wait till tomorrow?等到明天好吗?136.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.我希望明天晚上我们能呆在一套安静的房间里睡个好觉.137.And if there is anything more you need, please let us know.如果还需要别的什么东西,请告诉我们.138.The light in this room is too dim.这房间里的灯光太暗了.139.Please get me a brighter one.请给我换个亮的. 140.Certainly,sir.I'll be back right away.好的,先生,我马上就回来.141.The room is too cold for me.I feel rather cold when I sleep.这房间太冷了,我睡觉时感到很冷.142.There seems to be something wrong with the toilet.我房间里的抽水马桶好像出了点毛病.143.We'll send someone to repair it immediately.我们会马上派人来修的.144.What's the trouble?哪儿坏啦?145.The toilet doesn't flush.抽水马桶不放水了. 146.Let me see.Oh,it's clogged.让我看看.噢,堵住了. 147.The water tap drips all night long.水龙头一整夜滴水.148.Some part needs to be replaced.I will be back soon.有个零件要换了.我片刻就来.149.Ah,I'm afraid there's something wrong with the TV.噢,电视机好像有些毛病. 150.The picture is wobbly.图像不稳定.151.I'm sorry.May I have a look at it?很遗憾,我可以看看吗?175.That means that I'll have to be on the road by 7 o'clock at the latest.就是说我明天早晨最迟也要 7 点钟上路.176.In that case,I would like you to call me at 5:45?那样的话,你们明早 5 点 45 分叫醒我好吗?177.OK.So we will wake you up at 5:45 tomorrow morning.好,那么我们明早 5 点 45 分叫醒您. 178.Will you do me a favour, Miss?小姐,能帮个忙吗?179.I wonder if your hotel has the morning call service.不知道你们饭店是否有叫早服务.180.Would you like a morning call?您要叫醒服务吗? 181.I want to go to the Bund to enjoy the morning scenery there.我想到外滩去欣赏那儿的景色. 182.At what time do you want me to call you up,sir?您要我什么时候叫醒您?183.At 6 sharp tomorrow morning, please.请在明早 6 点钟.184.By phone.I don't want to disturb my neighbors.电话叫醒,我不想吵醒邻居.185.I'd like to pay my bill now.我想现在结账.186.Your name and room number,please?请问您的姓名和房间号码?187.Have you used any hotel services this morning?请问您今天早晨是否用过旅馆内的服务设施?188.Four nights at 90 US dollors each, and here are the meals that you had at the hotel.That makes a total of 665 US dollars.4 个晚上,每晚 90 美元,加上膳食费,总共是 660 美元.189.Can I pay by credit card?我可以用信用卡支付吗?190.Please sign your name here.请您在这里签名.191. Excuse me. We're leaving today.I'd like to pay our bills now.劳驾.我们今天要离去了. 我希望现在就把账结清.192.By the way,I'd like to tell you that the check-out time is 12:00 noon,sir.先生,顺便告诉您,结账后离开旅馆时间是 12 点.193. How about the charge for the days you shared the room with your friend?这几天您的朋友与您同住费用怎么办呢?194.Please add to my account.请记在我的账里.195.Have you used any hotel services this morning or had breakfast at the hotel dining room, Mr.Green?格林先生,今天早晨您是否用过旅馆服务设施,或在旅馆餐厅用过早餐?196.Yes,my friend and I just had breakfast at the dining room,but we didn't use any services.是的,我的朋友与我在餐厅刚用过早餐,但是我们没有使用过任何服务设施.197.The total for the eight days is five hundred sixty yuan and eighty fen.8 天来总计是 560 元8 角. 8。
酒店餐饮日常英语口语汇总
酒店餐饮日常英语口语汇总-CAL-FENGHAI.-(YICAI)-Company One1酒店餐饮、SPA 日常英语口语汇总一、餐饮词汇1、可口可乐 Coca cola [,k əuk ə'k əul ə]2、2、矿泉水 Mineral water ['m ɪn(ə)r(ə)l]3、3、橘子汁 Orange Juice4、4、啤酒 Beer5、5、香槟酒 Champagne [ʃæm'pe ɪn]6、6、葡萄酒 Port/Grape wine7、7、威士忌 Whisky8、8、白兰地 Brandy ['brænd ɪ]9、9、伏特加 Vodka ['v ɒdk ə] 10、10、冰淇淋 Ice cream 11、11、苹果 Apple 12、12、苹果汁 Apple Juice 13、梨 Pear 14、桃 Peach 15、香蕉 Banana 16、橘子 Orange 17、西瓜 Watermelon 18、哈密瓜 Harmi Melon 19、草莓Strawberry 20、葡萄 Grape 21、樱桃Cherry 22、菠萝 Pineapple 23、面包 Bread 24、巧克力 Chocolate 25、蛋糕 Cake 二、康乐词汇1、足底food massage ['mæs ɑːʒ; mə'sɑːʒ; -d ʒ]2、采耳ear cleaning3、头颈肩按摩head,neck&shoulder massage4、修脚pedicure ['ped ɪkj ʊə]5、擦背back rubbing6、刮痧scraping therapy ['skre ɪp ɪŋ] ['θerəp ɪ]7、全身推牛奶whole body massage with milk8、全身推蜂蜜whole body massage with bee honey9、全身推盐whole body massage with bath salt三、餐饮常用句子1、Good morning/afternoon/evening ，sir/madam. 早上/下午/晚上好!2、Welcome to western restaurant, May I help you3、欢迎光临西餐厅,我能为您做些什么?4、May I have your name/room number, please 您可以告诉我您的姓名/房号吗5、26、咖啡 Coffee 27、红茶 Black tea 28、口布 A mouth Cloth 29、香烟 Cigarette [s ɪg ə'ret] 30、火柴 Match31、手纸 Toilet paper [ˈt ɔɪl ɪt] 32、盘子 Plate [ple ɪt] 33、叉子 Fork 34、勺子 Spoon 35、汤勺 Soup Spoon 36、牙签 Toothpick 37、筷子 Chopsticks 38、茶杯 Cup 39、开水 Hot water 40、凉开水 Cold water 41、甜 Sweet 42、酸 Sour 43、咸 Salty 44、辣 Hot 45、苦 Bitter 46、糖 Sugar 47、黄油butter 48、盐salt49、香肠 Sausage ['s ɒs ɪd ʒ] 50、服务员（男性） Waiter6、One moment, please. /Just a moment, please. 请您稍候。
最新整理酒店餐饮英语词汇.docx
最新整理酒店餐饮英语词汇酒店餐饮英语词汇酒店餐饮英语词汇（一）Tantalizing诱人的Dining hall餐厅Banquet hall宴会厅Bar酒吧Snack bar快餐厅Coffee shop; café咖啡馆Buffet自助餐酒店餐饮英语词汇（二）Cabbage白菜Cauliflower菜花Celery芹菜Turnip萝卜Carrot胡萝卜Lettuce莴苣Cucumber黄瓜Tomato蕃茄Potato土豆Sweet potato红薯酒店餐饮英语词汇（三）Lotus root藉Mushroom蘑菇Asparagus芦笋Bamboo shoots竹笋Winter shoots冬笋Cane shoots茭白Pickles泡菜Onion洋葱Garlic大蒜酒店餐饮英语词汇（四）Spicy beancurd麻婆豆腐Sautéed bean sprouts沙豆芽Sautéed green peppers生煸青椒Meat肉Braised pork in brown sauce红烧肉Steamed pork扣肉Sliced pork肉片Spiced diced pork辣子肉Shredded pork肉丝Sweet-and-sour tenderloin糖醋里脊酒店餐饮英语词汇（五）Pork chop猪排Curried beef咖啡牛肉Beef steak牛排Greasy油腻的Steamed mutton生扒羊肉Mongolian fire pot(instant boiled rinsed lamb)涮羊肉酒店餐饮英语词汇（六）Deep-fried fish炸鱼Braised fish in brown sauce红烧鱼Steamed mandarin fish清蒸桂鱼Sweet-and-sour carp糖醋鲤鱼Stir-fry炒Fragrant香喷喷的Carp with noodles in sweet and sour sauce鲤鱼焙面Clear simmered soft-shelled turtle清炖甲鱼。
酒店常用英语总结
酒店常用英语总结Restaurant酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B:bedandbreakfast家庭式酒店(含早餐的酒店)Boutiquehotel精品酒店Resort度假村King-size特大号床Queen-size大号床Twinbeds双床房Singlebed单床房Doubleroom双人间Singleroom单人间Suite套房Studiosuite（room）公寓套房Adjoiningroom相邻房Connectingroom连通房ExecutiveFloor行政楼层Bellboy行李员Concierge礼宾Receptionist前台接待Iwillleaveamessagetothe~.(agirli nwhoworksinfrontdesk)Reception/Frontdesk前台Coach旅游大巴(abususedfortravel) Reservation预订（不是预定）Doorman门房门童Housekeepingstaff客房清洁人员Roomservice客房服务，有时特指客房送餐服务Ground花园Tip小费Servicecharge服务费Turndown开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）Executiveroom商务房Shuttlebus班车DoNotDisturbSign/DNDsign请勿打扰牌PleaseMakeUpsign/PMUsign请收拾房间牌check-out退房check-in登记入住lobby大堂Ownerresponse:业主回复Porter门房HotelConcierge酒店礼宾部ProcurementManager;PurchasingMan ager采购部经理Food&BeverageManager;CateringMan ager餐饮部经理TableHostess餐桌女服务员KitchenHand;KitchenHelp; KitchenWorker厨工Cook;Chef厨师HeadChef厨师长Cook炊事员AssistantManager大堂副理LobbyManager大堂经理TouristGuide 导游SauceCook调味汁厨师RestaurantManager饭店经理RoomsDivisionManager房务部经理SecondChef副厨师长SecondWaiter副领班TraineeManager见习经理Receptionist接待员BarOperative酒吧服务员HotelAccountant酒店会计Chiefccountant;FinancialControll er酒店主管会计;财务总监HousekeepingManager客房部经理ExecutiveHousekeeper;HeadHouseke eper客房部主管Chambermaid客房女服务员HeadWaiter；Captain领班FloorAttendant楼层服务员TravelAgent旅游中介Doorman门童Pantryman配餐员FrontDeskManager 前台经理FrontOfficeSupervisor前台领班FrontOfficeManager前厅经理AssistantFrontOfficeManager前厅副理Cleaner清洁工FoodChecker食品检验员VegetableCook蔬菜厨师酒店岗位：MaterialsManager物料经理Western-StyleRestaurantManager西餐部经理ExecutiveAssistantManager行政副经理AssistantBanquetManager宴会部副经理BanquetManager宴会部经理NightManager夜班经理HotelGreeter 迎宾员ReservationManager预订部经理Chinese-StyleRestaurantManager中餐部经理ResidentManager驻店经理FrontClerk;ReceptionClerk总台接待员客房预定 roomreservation客满 fullybooked 房间种类 typesofrooms双人房 doubleroom标准房 standardroom 双床房 twinroom高级房 superiorroom 豪华房deluxeroom商务房executiveroom套房 suite普通套房 juniorroom高级套房 seniorsuite总统套房 Presidentialsuite 朝南的房间 aroomfacingsouth 公寓套房 studioroom 连通房connectingroom相通房adjoiningroom没有按预定抵店 noshow确认信 letterofconfirmati on服务费 servicecharge 额外费用 extracharge 全价 fullprice班车shuttlebus折扣价 discountedprice标准价 rackrate优惠价 specialprice免费 complimenta ryrate特大号床king-sizebed大号床queen-sizebed推迟 postpone空房 Vacancy/vacantroom取消 cancel/cance llation更改 change 预定 book/reserve 自动门 automaticdoor 登记入住 checkin结帐 checkout一件行李 apieceofbaggage/luggage 背包 shoulderbag 纸箱 cardboardbox 手提箱 briefcase 汽车行李箱 luggagetrunk送行李 sendup填写 fillout名牌 nametag夜床服务turn—downservice打扫房间makeup稍稍整理 tidyup洗衣项目 laundryitems加快服务 expressservice核对 check包间 privateroom 菜单 menu套餐 setmenu定满了 fullybooked 租 rent计划表 schedule推举 recommend 酒店内设施adapter连接器briefease公文包outoforder坏了coupon奖券FoodMall食品街AncientCultureStreet古文化街firesprinkler灭火喷淋coathanger大衣架pillow枕头heatingcontrol加热控制icetongs冰夹chair椅子bedsidetable床头桌ceilinglight顶灯luggagestand行李架swimmingbag游泳袋powersocket电源插座notepad记事簿shoebasket鞋篮icebucket冰桶securitylatch安全门drycleaningdocket干洗单breakfastmenu早餐菜单lightswitch灯开关airconditionervent空调排风口pillowcase枕套coffeetable咖啡桌wallpaper壁纸hairdryer吹风机standinglamp地灯valetstand衣物架switch开关deskchair（与书桌配套的）椅子laundrydocket洗衣单DoNotDisturbSign请勿打扰牌DNDsign请勿打扰牌chestofdrawers带抽屉的柜厨sheercurtains纱窗帘desklamp台灯televisioncabinet电视柜singlebed单人床doublebed双人床desk书桌dusting去尘toiletbrush马桶刷子refusebag废物袋mopping拖地scrub檫洗dustpanandbrush簸箕和刷子detergent清洁剂vacuumcleaner吸尘器mop拖把shampoo洗发水soap香皂bathfoam浴液sewingkit针线盒moisturizer润肤露showercap浴帽shoehorn鞋拔shoeshine檫皮鞋Bedsidelamp床头灯smokedetector烟感器wardrobe衣柜televisionguide电视指南PleaseMakeUpsign请收拾房间牌PMUsign请收拾房间牌slippers拖鞋drapes布帘ceiling屋顶Laundrydocket洗衣单windowsill窗台shoppingbag购物袋bookshelf书架groundfloor(英)底，层，一楼 cabinet橱柜switch开关Venetianblind百叶窗帘curtain窗帘wastebasket字纸篓teatrolley活动茶几nighttable床头柜firstfloor(英)二楼，(美)一楼 foldingscreen屏风hanger挂钩plug插头wallplate壁上挂盘Chinesepainting国画elevator,lift电梯drawer抽屉secondfloor(英)三楼，(美)二楼 spring弹簧cushion靠垫，垫子socket插座，插口sittingroom起居室voltage电压floor楼层，地板carpentry(总称)木器teatable茶几bedclothes床上用品quilt被子mattress床垫thermos热水瓶transformer变压器酒店前台用语：marketprice市价cashiersdesk兑换处coin硬币accountingdesk帐务处check-outtime退房时间voucher证件pricelist价目表check,cheque支票sign(动)签字interest利息form表格reservation预订receptiondesk接待处tip小费reservationdesk预订处luggageoffice行李房spare(形)多余的postpone(动)延期cancel(动)取消travelerscheque旅行支票pay(动)付款fill(动)填写administration管理、经营note纸币registrationdesk入宿登记处 lobby前厅luggagerack行李架visitcard名片identificationcard身份证 rateofexchange兑换率conversionrate换算率charge(动)收费bill帐单changemoney换钱procedure手续、程序informationdesk问询处luggagelabel行李标签overbooking超额订房reasonable(形)合理的cash(动)兑换keep(动)保留、保存 bankdraft汇票accept(动)接受procedurefee手续费fillintheform填表酒店的种类：Designedhotel设计酒店boutiquehotel精品酒店certifiedhotelfortourism旅游定点旅馆familyhotel家庭旅馆B&B:经济型酒店resorthotel度假区酒店酒店部门：电脑部E.D.P.市场营销部sales&MarketingDivision销售部SalesDepartment公关部PublicRelationDepartment预订部ReservationDepartment客务部RoomDivision前厅部FrontOfficeDepartment管家部HousekeepingDepartment餐饮部Food&BeverageDepartment康乐部RecreationandEntertainmentDepart ment工程部EngineeringDepartment 保安部SecurityDepartment行政部Rear-ServiceDepartment商场部ShoppingArcade其他：OrientalPlaza:东方新天地Forbiddencity:故宫High-speedwirelessinternet:高速无线上网Ownerresponse:业主回复Expatriates/expats:外籍人士/外籍员工F&B:餐饮Mansion/service-apartment:酒店式公寓Englishtea:英式红茶/英式下午茶CTS:中国旅行社Prepaidcell:预付型手机Toiletries:洗漱用品Morningcall唤醒服务你知道你能做到，别人觉得你也许可以做到，那么，少废话，做到再说，其他的怨气都是虚妄。
酒店员工培训-餐饮部常用英语
烘烤
Scalded
白灼
炖
Barbecued
烧烤
酒水英语
红茶
Dynasty
王朝
绿茶 Great wall wine 长城葡萄酒
花茶
Beer
啤酒
咖啡豆 Martell cordon blue 蓝带马爹利
纯咖啡
加糖奶咖 冰咖啡啡
Hennessy paradis 轩尼斯莫杯 Cognac X.O 特纯干停邑白 Club de remy 特级兰人地头马
朗姆酒 Local mineral 本地矿泉水
伏特加
Pwerarteierr
巴黎矿泉水
香槟
Evian
依云矿泉水
雪利酒
Hot water
热水
餐后甜酒
Ice water
冰水
餐前开胃 宾酒治
Lemon tea Stout
柠檬茶 黑啤
生啤
餐饮部常用英语
Ashtray Bowl
Beer glass Knife
Tooth pick
Dessert Chopsticks
Spoon
Match Plate Napkin
Fork
Table cloth Dessert spoon
Beef Pork Ham Bacon Sausage Mutton Turkey Goose Noodle Dumpling congee Tenderloin Hard bread Soft bread
青葱
Tomato
花生 辣椒
Onion
味碟 咖啡杯 牛油刀
奶勺
椒盐瓶 糖盅
牛扒刀
红酒杯 甜品叉
冰桶 汤更
白酒杯 水杯
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酒店常用英语汇总餐饮部集团文件版本号：（M928-T898-M248-WU2669-I2896-DQ586-M1988）餐饮部常用英语 1.E n g l i s h o f C h i n e s e R e s t a u r a n t 中餐1.How many, please 请问几位2,This way , please .这边请.3,A waiter /waitress will come soon to take your order .服务员很快会来为您写. 24,It looks good ,smells good and tastes good .这道菜色,香,味俱全.5,Why not try the…….要不要试试………呢6,Which brand of milk / beer/ cigarettes/wine/…would you prefer你喜欢什么牌子的牛奶/啤酒 7,It may take about 15 minutes 可能需要 15 分钟.8,It's crisp/tasty/tender/clear/strong/spicy/aromatic 它很酥脆/可口/鲜嫩/清淡/浓烈/辣/香味扑鼻.9,Here is **** for your order, please enjoy it.这是您点的菜,请慢慢享用. 10,Here is your bill.这是您的帐单.西餐: English of Western Restaurant西餐: 1,Welcome to our restaurant.欢迎光临本餐厅.2, Do you have a meal voucher / breakfast voucher您有早餐券吗3,Would you like coffee or tea您想要咖啡还是茶4,This way please. Would you like sitting by the window这边请,您想坐在窗边吗5,May I take this plate away我可以收掉这个盘子吗6,What kind of egg style would you like请问您的鸡蛋需要什么样的形式7.We have pan-fried egg, scramble egg, boiled egg, poached egg.我们有煎蛋,炒蛋,煮蛋,荷包蛋.8.Would you like one side or two sides您是要单面还是双面(煎蛋)9,How would you like the steak rare, medium, or well done您喜欢几成熟的牛排,是生的,5 分熟, 还是全熟10,What kind of sauce would you like您需要配什么汁11,Would you like one glass of red wine with your steak您的牛排需要配杯红酒吗12,Would you like a vegetable salad or a fruit salad你要蔬菜沙拉还是水果沙拉13,Here is **** for your order, please enjoy it.这是您点菜,请慢慢享用.14,We've got a choice of….我们今天可供选择的有…….. 15,How about some refreshments来点点心怎么样16,I would recommend some….我推荐一些…..17,It may take about 15 minutes 可能需要 15 分钟.18,The food is best eaten while hot. Please enjoy your meal.这道菜最好趁热吃,请慢用.19,Would you like to put that on your hotel bill您准备把费用记到您的饭店总帐上吗20,Here is your bill.这是您的帐单.21,I'm going to kitchen to tell the chef to hurry right away.我马上去催们快一点.其他 1.I'd like to book a double room for Tuesday next week.下周二我想订一个双人房间. 2.What's the price difference两种房间的价格有什么不同 3.A double room with a front view is 140 dollars per night,one with a rear view is15dollars Per night.一间双人房朝阳面的每晚 140 美元,背阴面的每晚 115 美元.4.I think I'll take the one with a front view then.我想我还是要阳面的吧.5.How long will you be staying您打算住多久6.We'll be leaving Sunday morning.我们将在星期天上午离开.7.And we look forward to seeing you next Tuesday.我们盼望下周二见到您.8.I'd like tobook a single room with bath from the after-noon of October 4 to the morning of October10.我想订一个带洗澡间的单人房间,10 月 4 日下午到 10 月 10 日上午用. 9.We do have a single room available for those dates.我们确实有一个单间,在这段时间可以用. 10. What is the rate, please请问房费多少 11.The current rate is$ 50 per night.现行房费是 50 美元一天.12. What services come with that这个价格包括哪些服务项目呢13.That sounds not bad at all. I'll take it.听起来还不错.这个房间我要了. 314. By the way, I'd like a quiet room away from the street if the is possible.顺便说一下, 如有可能我想要一个不临街的安静房间.15.Welcome to our hotel.欢迎光临.16.So you have got altogether four pieces of baggage您一共带了4 件行李,是不是17. Let me have a check again.让我再看一下.18.The Reception Desk is straight ahead.接待处就在前面.19.After you, please.你先请. 20.Excuse me, where can I buy some cigarettes劳驾.我到哪儿可买到香烟21.There is a shop on the ground floor.一楼有个商店.22.It sells both Chinese and foreign cigarettes.在那儿可买到中国香烟和外国香烟.23.Can I also get some souvenirs there也可以买到纪念品吗24.There is a counter selling all kinds of souvenirs.有个柜台出售各种各样的纪念品. 25.Excuse me,where is the restaurant劳驾,请问饭厅在哪儿26.We have Chinese restaurant and a western-stylerestaurant.Which one do you perfer 我们有中餐厅和西餐厅,你愿意去哪个?27.I'd like to try some Chinese food today.今天我想尝尝中国菜.28.I want a double room with a bath.我要一间有浴室的双人房.29.How much a day do you charge每天收费多少30.It is hundred yuan a day including heating fee, but excluding service charge.一百元一天,包括供暖费但不包括服务费.31.It's quite reasonable.收费十分合理.32.How long do you intend to stay in this hotel您准备住多久33.Have you got through with the check-in procedure你是否已经办妥住宿登记手续34. Can I book a single room for my friend beforehand as hewill arrive in Shanghai tomorrow morning我能为我的朋友预订一间单人房吗他将于明天早上到达上海.35.Would you mind filling in this form and pay a hundred yuan in advance for him.请填好并预付一百元钱.36.This is a receipt for paying in advance.Please keep it.这是预付款收据,请收好.37.Have you any vacant(spare) room in the hotel旅馆里有空余房间吗38.Sorry, we have no vacant(spare) room for you. But I can recommend you to the Orient Hotel where you may get a spare room.对不起,我们已经客满了.但是我可以介绍您去东方饭店,那里有空余的房间.39.Good afternoon, my room number is 321.Any mail for me下午好!我的房号是 321.有我的信吗42.How much do I have to pay for you我要付多少钱 43.A letter generally mails to America—Europe—Africa by airmail. First 20 grams is 20 yuan.通常一封寄到美国,欧洲,非洲的航空信,20 克收费20 元. 44.Yes, we do have a reservation for you.对了,我们这儿是有您预订的房间.45.Would you please fill out this form while I prepare your key card for you请您把这份表填好,我同时就给您开出入证,好吗 46.What should I fill in under ROOM NUMBER"房间号码"这一栏我该怎么填呢47.I'll put in the room number for you later on.过会儿我来给您填上房间号码. 48.You forgot to put in the date of your departure.您忘了填写离店日期了.50. is on the 14th floor and the daily rate is$90. It 房间在 14 层, 每天的房费是 90 美元.51. Please make sure that you have it with you all the time.请务必随时带着它. 452. My business negotiation has progressed much more slowly than I had expected.我的业务谈判进行得比我原先预料的慢了许多.53. I wonder if it is possible for me to extend my stay at this hotel for two days.我想知道是否可以让我在这儿多呆两天.54.I'll take a look at the hotel's booking situation.我来查看一下本店房间的预订情况.55.I'm glad that we'll be able to accept your extension re-quest.很高兴我们有办法接受您延长住宿的要求.56. But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights.不过,恐怕最后两天我们得请您搬到别的房间去.57. We have already let your room to another gentleman.我们已经把您住的房间租给了另外一位先生. 58. That's no problem at all.没问题.59.Is this everything, sir这是全部东西吗,先生60.Here's the light switch.这是电灯开关.61.Here's the closet and there's the bathroom.这儿是壁柜.这儿是洗澡间.62. Will there be anything else, sir还有什么事吗,先生63. Well,if you need anything else,please call room service.噢,如果你有什么事,请叫房间服务.64. Let me help you with your luggage.我来帮您拿行李.65.It's very kind of you to do so.你这样做使我很感激.66.What's your room number, please请问您的房间号码67. And by the way, could I have a look at your room card顺便问一句,我可以看一下您的房卡吗68.How do you like this room您觉得这个房间怎么样69.It's also quite spacious.房间也很宽敞.70. Do you mind if I put your luggage by the wardrobe我把您的行李搁在衣柜旁边好吗71.By the way, could you tell me about your hotel service顺便问问,你能不能给我讲一下宾馆服务的情况72.Is there any place in the hotel where we can amuse our-selves旅馆里有娱乐场所吗73.If you want to take a walk, you can go to the garden.如果您想散步,可以去花园.74.There is a recreation centre on the ground floor.在一楼有个娱乐中心.75. You can play billiards,table tennis,bridge,and go bowl-ing.您可以去打打台球,乒乓球,桥牌和保龄球. 76.Is there a place where we can listen to some music有听音乐的地方吗77. There is a music teahouse where you can enjoy bothclassical music such as Beethoven, Mozart,Liszt,and mode rnmusic,while having some Chinese tea or other soft drinks.有个音乐茶座,您可以一边欣赏古典音乐,如贝多芬,莫扎特,李斯特的乐曲和现代音乐,一边品尝中国茶和软饮料.82.Does the guest house offer any other service宾馆里还有哪些服务项目83.We have a barber shop, a laundry, a store, post and telegram services,a newspaper stand, a billiard,table tennis, video games and so on.我们有理发室,洗衣房,小卖部,邮电服务,报刊供应柜,弹子房,乒乓球和电子游戏.84.It's jolly good!这太好了!87.I'm looking for a man whose name is John.我在寻找一位男士,他的名字叫约翰. 88.Could you tell me his room number, please请问他的房间号码是多少 89.I suppose it is 735.我想他的房间号码是735 号.90.By the way, please show me where the lift is顺便请指点我电梯在什么地方91.I need some information about touring Hangzhou.我想了解关于游览杭州的情况.92. There are two trains going to Hangzhou every morning,No.49 and No.79. 每天早晨有两列火车到杭州,49 次列车和 79 次列车.93.What time does this train leave这列火车什么时间发车 94. Could you get me two tickets for tomorrow here你能否在这儿卖给我两张明天的车票95.I'm looking for a friend, Mr.Brown. Could you tell me if he is in the hotel我在找一位朋友,布朗先生.你能告诉我他是住在这个饭店吗96.Just a minute,please.I'll see if he is registered.请稍等片刻,我看看他是否登记了.97.They are in suite 705. Let me phone him.他们住在 705 号套房,我来给他打电话.100.When would you like me to do your room,sir您要我什么时间来给你打扫房间呢,先生01.You can do it now if you like.如果您愿意,现在就可以打扫. 102.I would like you to go and get me a flask of hot water.我想请你给我拿一瓶开水来.103.I'm sorry that your flask is empty.很抱歉您的水壶空了.104.May I do the turn-down service for you now现在可以为您收拾房间了吗105.Oh,thank you.But you see,we are having some friends over.噢,谢谢,但你知道我们邀请了一些朋友过来聚聚.106.Could you come back in three hours你能不能过 3 小时再来整理107.Certainly,madam.I'll let the overnight staff know.当然可以,女士.我会转告夜班服务员.108.Would you tidy up a bit in the bathroom请整理一下浴室好吗109.I've just taken a bath and it is quite a mess now.我刚洗了澡,那儿乱糟糟的.110.Besides,please bring us a bottle of just boiled water.此外,请给我们带瓶刚烧开的水来.111.It's growing dark.Would you like me to draw the curtains for you天黑下来了,要不要我拉上窗帘112.Is there anything I can do for you您还有什么事要我做吗113.I'm always at your service.乐意效劳.114.Excuse me.Have you any laundry对不起,请问有没有要洗的衣服115.The laundry man is here to collect it.洗衣房服务员来这儿收要洗的衣服了.116.If you have any,please just leave it in the laundry bag behind the bathroom door.如果您有衣服要洗,请放在浴室门后的洗衣袋里.117.Please tell us or notify in the list whether you need your clothes ironed,washed,dry-cleaned or mended and also what time you want to get them back.请告诉我们或在洗衣单上写明您的衣服是否需要熨烫,水洗,干洗或缝补,还要写明何时需要取衣服.118.What if there is any laundry damage 如果你们洗衣时损坏了衣服怎么办119.In such a case,the hotel should certainly pay for it.如果是这样,饭店当然应该赔偿.120.Could you send someone up for my laundry,please请问,你们能派人来收要洗的衣服吗121.A valet will be up in a few minutes.洗熨工马上就到.122.Will the color run in the wash洗衣时会掉色吗123.We'll dry-clean the dress.我们将干洗这条裙子.124.We'll stitch it before washing.我们会在洗之前把衬里缝好. 125.When can I have my laundry back我何时能取回洗的衣服呢126.But would you like express service or same-day不过,您是要快洗服务还是当日取127.I'd like this sweater to be washed by hand in cold water.这件毛衣要用冷水手洗.128.Can you change the room for me It's too noisy.能给我换个房间吗这儿太吵了.129.My wife was woken up several times by the noise the baggage elevator made.我妻子被运送行李的电梯发出的嘈杂声弄醒了几次. 6 130.She said it was too much for her.她说这使她难以忍受.131.I'm awfully sorry,sir.非常对不起,先生.132.I do apologize.我向您道歉.133.No problem,sir.没问题,先生.134.We'll manage it,but we don't have any spare room today.我们会尽力办到,但是今天我们没有空余房间.135.Could you wait till tomorrow等到明天好吗136.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.我希望明天晚上我们能呆在一套安静的房间里睡个好觉.137.And if there is anything more you need, please let us know.如果还需要别的什么东西,请告诉我们.138.The light in this room is too dim.这房间里的灯光太暗了. 139.Please get me a brighter one.请给我换个亮的.140.Certainly,sir.I'll be back right away.好的,先生,我马上就回来.141.The room is too cold for me.I feel rather cold when I sleep.这房间太冷了,我睡觉时感到很冷.142.There seems to be something wrong with the toilet.我房间里的抽水马桶好像出了点毛病.143.We'll send someone to repair it immediately.我们会马上派人来修的.144.What's the trouble哪儿坏啦145.The toilet doesn't flush.抽水马桶不放水了. 146.Let mesee.Oh,it's clogged.让我看看.噢,堵住了. 147.The water tap drips all night long.水龙头一整夜滴水.148.Some part needs to be replaced.I will be back soon.有个零件要换了.我片刻就来.149.Ah,I'm afraid there's something wrong with the TV.噢,电视机好像有些毛病. 150.The picture is wobbly.图像不稳定.151.I'm sorry.May I have a look at it很遗憾,我可以看看吗152.I'll send for an electrician from the maintenance department.我去请维修部的电工来.153.We can have it repaired.我们能找人修理.154.Please wait just a few minutes.请稍等几分钟.155.The TV set is not working well.电视机有毛病了.156.I'd like to have my hair cut.我想理个发.157. How do you want it您想理什么式样的158.Just a trim,and cut the sides fairly short,but not so much at the back.修剪一下就行了.两边剪短些,但后面不要剪得太多. 159.Nothing off the top顶上不要剪吗160.Well,a little off the top.嗯,稍微剪一点.161.Would you like a shave or shampoo您要不要修面或洗头 162.I want a haircut and a shave,please.我想理发和修面. 163.Very well,and how would you like your haircut,sir好的,您喜欢什么发式164.Do you want me to trim your moustache要我为您修剪一下小胡子吗165.Well, could you cut a little more off the temple好,能不能把两边鬓角再剪短些166.Is that satisfactory您看这样满意吗167.Anything else I can do for you还要我为您做些什么吗168.I want a facial.我想做面部美容.169.Most facials start with a thorough cleansing.面部美容大都是先彻底清洁面部皮肤.170.I'll take the half-hour facial with make-up.我要做半小时美容外加化妆.171.I'm going to Tianjln early tomorrow morning.我明天一大早要去天津.172.So I would like to request an early morning call.因此我想让你们明天早上叫醒我.173.At what time would you like us to call you tomorrow morning 您想让我们明天早上什么时候叫醒您174.But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock.但我是 10 点钟必须赶到天津花园宾馆会议室.175.That means that I'll have to be on the road by 7 o'clock at the latest.就是说我明天早晨最迟也要 7 点钟上路.176.In that case,I would like you to call me at 5:45那样的话,你们明早 5 点 45 分叫醒我好吗179.I wonder if your hotel has the morning call service.不知道你们饭店是否有叫早服务.180.Would you like a morning call您要叫醒服务吗 181.I want to go to the Bund to enjoy the morning scenery there.我想到外滩去欣赏那儿的景色. 182.At what time do you want me to call you up,sir您要我什么时候叫醒您183.At 6 sharp tomorrow morning, please.请在明早 6 点钟.184.By phone.I don't want to disturb my neighbors.电话叫醒,我不想吵醒邻居.185.I'd like to pay my bill now.我想现在结账.186.Your name and room number,please请问您的姓名和房间号码187.Have you used any hotel services this morning请问您今天早晨是否用过旅馆内的服务设施188.Four nights at 90 US dollors each, and here are the meals that you had at the hotel.That makes a total of 665 US dollars.4 个晚上,每晚 90 美元,加上膳食费,总共是 660 美元.189.Can I pay by credit card我可以用信用卡支付吗190.Please sign your name here.请您在这里签名.191. Excuse me. We're leaving today.I'd like to pay our bills now.劳驾.我们今天要离去了. 我希望现在就把账结清.192.By the way,I'd like to tell you that the check-out time is 12:00 noon,sir.先生,顺便告诉您,结账后离开旅馆时间是 12 点. 193. How about the charge for the days you shared the room with your friend这几天您的朋友与您同住费用怎么办呢194.Please add to my account.请记在我的账里.195.Have you used any hotel services this morning or had breakfast at the hotel dining room, Mr.Green格林先生,今天早晨您是否用过旅馆服务设施,或在旅馆餐厅用过早餐196.Yes,my friend and I just had breakfast at the dining room,but we didn't use any services.是的,我的朋友与我在餐厅刚用过早餐,但是我们没有使用过任何服务设施.197.The total for the eight days is five hundred sixty yuan and eighty fen.8 天来总计是 560 元 8 角. 8。