商务英语的10种抱怨信函写作
商务英语写作之complaintletter
商务英语写作之complaintletter第一篇：商务英语写作之complaint letter1.under our Order No.234我方第234号订单项下2.take delivery提货3.Thank you for bringing the matter to our attention.感谢贵方提出有关事项使我们注意。
4.the soonest possible尽早5.assure you that…向你方保证……6.draw your attention to 提请贵方注意7.look into this matter调查此事8.await your favorable reply静候佳音9.pressing us for a timely delivery敦促我方及时交货10.caused us a great deal of inconvenience给我方带来极大不便11.In view of our friendly relationship鉴于我们的友谊12.provided that倘若、假如13.in good condition完好无损14.be acceptable to you可以被你方所接受4)Pick out the functional sentences from the sample complaints1.On checking the machine, we discovered that it did not function.经检查，我们发现机器不能正常运转。
2.We regret to tell you that on inspection we found a number of defects in your products.我方很遗憾地通知你方，在检查中我们发现贵公司的产品有许多缺陷。
3.On opening the outer packing we learned that some of the goods were missing.开启外包装时，我们发现有一些货物缺失。
抱怨信英语作文带翻译
抱怨信英语作文带翻译Complaint Letter。
Dear Sir/Madam,。
I am writing to express my dissatisfaction with the recent service I received from your company. I have been a loyal customer for many years, but the level of service I received this time has left me extremely disappointed.Firstly, I would like to address the issue of the delivery of my recent order. I placed the order three weeks ago and was promised a delivery within 5-7 working days. However, it took almost three weeks for the order to arrive, and when it did, the package was damaged and some of the items were missing. This is completely unacceptable and has caused me a great deal of inconvenience.Secondly, I would like to bring to your attention the attitude of your customer service team. When I called toinquire about the status of my order, I was met with rudeness and impatience. The representative I spoke to was unhelpful and seemed disinterested in resolving my issue. This kind of treatment is not what I expect from a company that I have been loyal to for so long.Finally, I would like to discuss the quality of the products I received. The items that were not damaged were of a much lower quality than I have come to expect from your company. It is clear that there has been a decline in the standard of your products, and this is something that needs to be addressed immediately.In light of these issues, I would like to request afull refund for my order, as well as an apology for the poor service I have received. I hope that you will take my complaint seriously and take the necessary steps to rectify the situation.I look forward to hearing from you and hope that we can resolve this matter amicably.Yours sincerely,。
英语考试作文-BEC抱怨信函写作
英语考试作文BEC抱怨信函写作Complaints & Claims （抱怨和索赔信函）抱怨、索赔信函的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。
它通常是买方由于对收到的货物不满而书写，如：货物未按时到达；货物虽抵达，但与订单所载不同；货物有损毁现象；货物数量短缺或多余；货物质量与样品不符；服务不合理以及收费过高等，这些均是抱怨、索赔的正当理由。
书写抱怨、索赔信函时，不妨开门见山出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。
内容应明确、清楚、有理，语气要简洁、坚决。
避免使用愤怒和使对方过于难堪的措辞（除非你所抱怨的问题反复发生，且多次投诉而毫无结果）。
Examples1） For Delay in Shipment (由于发货延迟而抱怨) Dear Sirs ,The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has putus to great inconvenience .It is therefore imperativethat you dispatch them immediately .Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere.Please look into the matter as one of urgency and let us have your reply as early as possible .Yours faithfully,XXX2） For Poor-Packing （由于包装不妥提出索赔）Dear Sirs ,We are writing to inform you that the toys covered by our order No.519arrived in such an unsatisfactory condition that we have to lodge a claim against you .It was found upon examination that 10% of them are broken and some are badly scratched , obviously due to the improper packing . Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost .This is the amount by which we propose to reduce our selling price .If you cannot accept , Im afraid we shall have to return them for replacement .Sincerely yours , XXX3） For Incomformity（由于货物不符而抱怨）Dear Sirs ,On March 12, we ordered 1,200 shirts size 42. But unfortunately ,we received completely different articles-children clothes today .We can only presume that a mistake was made and the children clothes were for another order .As I have several customers waiting , please arrange for the replacements at once.Faithfully yours,XXX4）For Unacceptable Substitute （由于无法接受替代物而抱怨）Dear Mr .Cliff,During the past three months I have placed two sizable orders for The Handy Desk Companion by Roy .specifying the hard back binding .But both time you sent me paper-back binding because you were out of stock on the hard-back .Fortunately ,I am still selling a few of the paper backs ,but more and more customers ask for the hard-back ones .(At least two of our competitors have this reference book in hard-back in our cities).Enclosed is my order for 75 copies of The Handy Desk Companion in hard-back . Please do not , under any circumstances ,send me anything else . I have plenty of the paper-back in stock.Very sincerely yours , XXX5)For Over -Shipment （由于到货数量过多而抱怨）Dear Sirs,We thank you for promptnessin delivering the Chinaware we ordered on 20th Dec .The number of cartons delivered by your carrier this morning was 360, whereas our order was for only 320. Unfortunately , our present needs are completely covered and we cannot make use of the extra goods .Please inform us by fax what we are to do with the extra goods .Yours faithfully ,XXX6）For Inferior Quality (由于质量低劣而抱怨)Dear Sirs,With reference to our Order No. 315, we are compelled to express our strong complaints for the inferior quality . Compared to the sample No .169, the arrived self-adhesive correction tape is very transparent and does notsatisfactorily cover the error being corrected .We shall be glad to have your explanation of this inferiority in the quality , and also to know what you purpose to do in this matter .Sincerely yours,XXX7)For Poor Performance on a Service Contract (由于服务质量差而抱怨)Dear Mr .Weidner .Contract No. 17854You will recall that you and I have discussed at least three times during the past six months the low quality of service provided by your hotel .After each conversation, service is improved for a short time , and then reverts back to the old standard that brought abort my original complaints .I will summarize in this letter my previous discussions aboutyour performance .1. Windows :According to the contract ,all windows are to be cleaned once a month .This is not being done .Often from six to eight weeks elapsebetween cleanings .Even when the windows are cleaned ,the job is less than satisfactory .2.Carpets: The carpets should be vacuumed after each workday .Although your service people do show up each day , their efforts can only be described as careless .3.Miscellaneous : I could mention a dozen other cleaning responsibilities that are not being met satisfactorily--furnitures , lavatories and ash trays , for example .I call your attention to paragraph 7c in the contract , Mr .Weidner , in which the provisions for revocation of the contract are described .I do not like to consider such a possibility , but I must have your written assurance that all provisions of the contract will be met .I will be pleased to meet with you once more to discussthe situation. I assure you that this a matter of some urgency to me .Yours faithfully,XXX强烈抱怨要求某人采取行动：We must insist that ...DO... (DO指动词原型)注：请注意这一句型和句型8的区别。
英语抱怨信作文模板
英语抱怨信作文模板Complaint Letter Template。
(Your Name)。
(Your Address)。
(City, State ZIP Code)。
(Date)。
(Recipient’s Name)。
(Recipient’s Address)。
(City, State ZIP Code)。
Dear (Recipient’s Name),。
I am writing to express my disappointment with(product/service) that I recently purchased/received from your company. I had high expectations for this(product/service), but unfortunately, it did not meet my expectations.The reason for my disappointment is (explain the reason for your complaint in detail). I was expecting (what you were expecting) but instead, I received (what you actually received). This has caused me a great deal of inconvenience and frustration.I would like to request that (what you would like the recipient to do to resolve the issue). I believe that this is a fair and reasonable request given the circumstances.I would appreciate it if you could respond to this letter within (time frame) to let me know how you plan to address this issue. If I do not hear back from you by (deadline), I will have no choice but to escalate this matter further.I look forward to hearing from you soon.Sincerely,。
ALetterofComplaint（抱怨信）_英语四级作文
ALetterofComplaint(抱怨信)a letter of complaint20th octoberdear mr. jackson,you may remember that we have discussed the noise that your children make while they are practicing their musical instruments. you agreed to make sure that they would stop practicing inthe evenings.you can imagine my surprise, then, when i realized that things had not changed and the situation was continuing as before. i find it difficult to stay in the house and i invent any excuse to go out for the evening to be away from the terrible noise. much as i like music, i have had enough, and to be honest, i am not prepared to put up with the situation anymore.i think it is high time you realized your responsibilities as a member of the community, and i must warn you that unless you do something about the situation, i will be forced to take legal action. i have sent a copy of this letter to my lawyer.yours sincerely,peter hugo抱怨信亲爱的杰克逊先生：你也许还记得我们曾就你孩子练习乐器时发出的噪音进行过讨论。
处理抱怨商务英文作文
处理抱怨商务英文作文英文：Handling Complaints。
Dealing with complaints is an inevitable part of any business. As a customer service representative, I have had my fair share of handling complaints. It can be a challenging task, but it is essential to handle them effectively to maintain customer satisfaction and loyalty.Firstly, I always listen attentively to the customer's complaint and acknowledge their frustration. It isimportant to show empathy and understanding towards their situation. I then apologize for the inconvenience causedand offer a solution to the problem. If necessary, I escalate the issue to a higher authority for further action.In some cases, customers may be unreasonable or demanding. In such situations, I remain calm andprofessional, and try to diffuse the situation by offering alternatives or explaining the company's policies.One example of a complaint I handled was from a customer who received a damaged item. I apologized for the inconvenience and offered to send a replacement immediately.I also offered a discount on their next purchase as a gesture of goodwill. The customer was satisfied with the resolution and thanked me for my assistance.In conclusion, handling complaints is a crucial aspectof customer service. It requires patience, empathy, and problem-solving skills. By handling complaints effectively, we can maintain customer satisfaction and loyalty.中文：处理抱怨。
抱怨信英语带翻译
抱怨信英语带翻译Complaint Letter。
Dear Sir/Madam,。
I am writing to express my dissatisfaction with the service I received from your company. I recently purchased a product from your store and unfortunately, it did not meet my expectations.Firstly, the product was not as described on your website. The color was different and the size was smaller than what was advertised. This was very disappointing as I had specifically chosen this product based on the description provided.Secondly, the product was of poor quality. Within a few days of use, it started to fall apart and became unusable. This is unacceptable for a product that was supposed to be of good quality.Thirdly, the customer service I received when I tried to return the product was very poor. The staff were unhelpful and seemed disinterested in resolving my issue. I was told that I could not return the product and that I would have to keep it.I am extremely dissatisfied with the service I received and I feel that I have been treated unfairly. I would like a full refund for the product and I would also like to receive an apology for the poor service I received.I hope that you will take my complaint seriously and take the necessary steps to ensure that this does not happen to any other customers in the future.Thank you for your attention to this matter.Yours sincerely,。
英语作文 抱怨信
英语作文抱怨信Dear Sir/Madam,。
I am writing to express my dissatisfaction with the recent experience I had at your establishment. I have been a loyal customer for many years, but the service I received on my last visit was completely unacceptable.Firstly, I was extremely disappointed with the attitude of the staff. They were rude and unhelpful, and it seemed as though they couldn't be bothered to assist me. It was as if they were doing me a favor by serving me, rather than providing the customer service that I expect and deserve.Furthermore, the quality of the products I purchased was also subpar. I had always been impressed with the standard of your goods, but on this occasion, I found them to be of a much lower quality than usual. It was clear that corners had been cut in the production process, and I was left feeling extremely let down.In addition, the cleanliness of the establishment was severely lacking. The floors were dirty, the shelves were disorganized, and the overall appearance of the store was far from the high standard I had come to expect. It was clear that the staff had not made an effort to maintain the cleanliness of the premises, and it left a lasting negative impression on me.Overall, I am deeply disappointed with the experience I had at your establishment. As a long-standing customer, I expect a certain level of service and quality, and I feel that these expectations were not met on this occasion. I hope that you will take my feedback on board and make the necessary improvements to ensure that this kind of experience does not happen again in the future.I look forward to hearing from you and hope that you will take the appropriate steps to rectify these issues.Yours sincerely,。
写一份客户抱怨的回函英语作文
写一份客户抱怨的回函英语作文英文回答：Dear [Customer Name],。
Thank you for taking the time to share your concerns with us. We regret to learn that you have encountered difficulties with our product or service.We understand your frustration, and we value your feedback. We take all customer complaints seriously, and we are committed to resolving them in a timely andsatisfactory manner.To address your concerns, we have thoroughly investigated the matter and taken the following actions:Reviewed your account history and transaction details.Consulted with our technical team to determine thecause of the issue.Implemented measures to prevent similar issues from occurring in the future.We have determined that the problem was a result of a momentary technical glitch. This issue has been resolved, and we have confirmed that your account is now functioning properly.We apologize for any inconvenience this may have caused. As a gesture of goodwill, we have credited your accountwith a discount on your next purchase. We hope this will compensate you for the trouble you have experienced.We appreciate your patience and understanding duringthis matter. Please do not hesitate to contact us again if you have any further questions or concerns.We value your business and are committed to providing you with the best possible experience.Sincerely,。
抱怨信英语作文带翻译
抱怨信英语作文带翻译Dear Sir or MadamI am writing to express my dissatisfaction regarding the recent purchase I made from your online store. I purchased a pair of headphones on March 15th and unfortunately they have not met my expectations.尊敬的先生女士我写信是为了表达我对最近从您的在线商店购买的产品的不满。
我在3月15日购买了一副耳机遗憾的是它们没有达到我的期望。
Firstly the headphones arrived later than the promised delivery date. I understand that delays can happen but it would have been appreciated if I had been notified beforehand. The delay caused inconvenience as I was expecting to use the headphones for an important presentation.首先耳机的到货时间比承诺的交货日期晚。
我理解可能会有延误但如果事先通知我我会非常感激。
这种延误造成了不便因为我原本打算在一次重要的演讲中使用这些耳机。
Secondly the sound quality of the headphones is subpar. There is a constant buzzing noise that disrupts the listening experience. I had expected highquality audio based on the product description and customer reviews.其次耳机的音质很差。
抱怨涵英文作文范文
抱怨涵英文作文范文英文：I have to say, I am really frustrated with the serviceI received recently. I went to a restaurant and the waiter was extremely rude to me. When I asked for a glass of water, he rolled his eyes and scoffed at me. I couldn't believe it!I tried to ask him a few questions about the menu, but he just gave me short, curt answers and seemed like he didn't want to be bothered.I understand that sometimes people have bad days, but this was just unacceptable. I really think that customer service is so important, and when it's lacking, it canreally ruin someone's experience. I don't think I'll be going back to that restaurant anytime soon.中文：我必须说，最近我收到的服务让我非常失望。
我去了一家餐厅，服务员对我非常无礼。
当我要求一杯水时，他翻了翻白眼，嘲笑了我。
我简直无法相信！我试图问他一些有关菜单的问题，但他只是给我简短、生硬的答案，似乎不想被打扰。
我知道有时候人们会有坏心情，但这是无法接受的。
我真的认为顾客服务非常重要，当它缺乏时，它真的可以破坏某人的体验。
[英语作文抱怨信范文]抱怨英语
![[英语作文抱怨信范文]抱怨英语](https://img.taocdn.com/s3/m/5e3484896429647d27284b73f242336c1eb93013.png)
[英语作文抱怨信范文]抱怨英语第一篇抱怨英语:不要抱怨勇于改变英语作文Almost everyone knows the famous Chinese saying: A young idler, an old beggar. Throughout history, we have seen many cases in which this saying has again and again proved to be true.It goes without saying that the youth is the best time of life, d uring which one’s mental and physical states are at their peaks. It takes relatively less time and pains to learn or accept new things in a world full of changes and rapid developments. In addition, one is less likely to be under great pressure from career, family and health problems when young. Therefore, a fresh mind plus enormous energy will ensure success in different aspects of life.Of course, we all know: no pains, no gains. If we don’t make every effort to make good use of the advantages youth brings us, it is impossible to achieve any goals. As students, we should now try our best to learn all the subjects well so that we can be well prepared for the challenges that we will face in the future.几乎每个人都知道著名的中国谚语:一个年轻的托辊,一个老乞丐。
外贸英语抱怨邮件怎么写
外贸英语抱怨邮件怎么写
尊敬的xxx公司客户服务部：
我写信是想表达对我们最近订单的一些抱怨和不满。
作为一个合作多年的客户，我们一直以来对贵公司的产品和服务都非常满意，但是这次的经历让我们感到非常失望。
首先，我们的订单在预定的交货日期之后才收到。
根据我们之前的合作，我们的订单通常在预定日期前的三天到达。
然而，这次我们等了一个星期才得到货物。
这给我们的生产计划造成了很大的困扰，导致我们的进度延误，并给我们的客户带来了很多不必要的压力。
其次，我们收到的货物质量并不符合我们的期望。
我们订购的产品是A型号，但实际送来的却是B型号。
这样的错误让我们不得不停下当前的生产线，重新调整设备以适应新的产品规格，进一步推迟了我们的交货时间。
我们无法接受因为供应商的失误而给我们带来的额外成本和损失。
最后，我们在与贵公司的客服部门沟通时，遇到了沟通困难和缓慢的问题。
我们多次尝试通过电话联系，但总是被告知您的客服人员正在忙碌中，无法及时处理我们的问题。
对于既定的订单交货时间延误和错误产品的问题，我们希望能够得到即时的回复和解决方案，但是我们的等待时间明显超过了合理的范围。
我们是信任贵公司并希望与您持续合作的客户，但是这次的经历对我们来说是一个警示。
我们希望贵公司能够认真对待我们的抱怨，并
采取措施确保类似的问题不会再次发生。
我们期待收到您对此事的回复，并希望您能给我们一个满意的解决方案，以保持我们长期的合作关系。
谢谢您的关注与合作。
祝商祺。
此致，
xxx公司。
英语抱怨信范文
抱怨信英语作文Dear Mr manager,I venture to write to complain about the quality of the/I'm writing to complain about the service you had provided for me this February. My friends and I participated in your travel agency. However, we hadn't received the perfect service you had promised. I want to tell you something about it.First of all, I felt really angry about the guide. She was so rude and unprofessional that she told us little about the tourist attractions.Besides, she just listened to the MP3 herself and was arbitrary about the tourists' requirements. Secondly, the hotel was so bad that I could hardly eat the food and it was so noisy that I couldn't sleep well those days which had a great impact on my travel. On top of these, you had asked us to pay for something we didn't need and I think it was illegal.Therefore, I hope you can compensate for my loss. You can call me to talk about the details. I would be grateful if this matter can have your immediate attention.英文投诉信范文(Letters of Complaint)Dear Sir:With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing./We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.Therefore, I wish to declare a refund. I will appreciate it if my problem receives due attention./We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.Yours sincerely,(Signature)五．投诉信(letter of complaint)（一）常用句型和词汇：词汇：plain against sb. about sth.投诉2.dissatisfaction with不满于. 3.put up with / bear / tolerate忍受awful 糟糕的4.poor service糟糕的服务5.inconceivable不可思议的6.out of one’s expectation令某人大失所望7.look into / go into / investigate调查8.incident / matter事件句型：1) I am writing to you to complain about ...2) I am writing to express my dissatisfaction with...3) There are some problems with the flat that I wish to bring to attention.For one thing, there is…For another,...4) I can hardly bear /tolerate /put up with it any more.5) I hope that the authorities concerned will consider my suggestions andimprove the situation as best as they can.6)I sincerely hope that it will review its management system, with the viewto providing, better service to the public.7) We trust that you will now consider this matter seriously and make an effort to prev ent the recurrence of this kind.8) We will appreciate your willingness to make up for the loss.9) In view of the inconvenience that this has caused, I feel you should...英文投诉信模板Dear ______,①I am ______（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about③The reason for my dissatisfaction is ______（总体介绍）. ④In the first place, ______（抱怨的第一个方面）. ⑤In addition, ______（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）to______（抱怨的方面给你带来的后果）.⑦I appreciate it very much if you could ______（提出建议和请求）, preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your reply.Yours sincerely,Li MingTo Whom It May Concern，①I am writing to complain about the poor service of your...I received when...②The causes for my dissatisfaction lie upon three points as follows: 1) _____ (抱怨内容的一个方面); 2) _____ (抱怨内容的另一方面); 3) (抱怨内容的第三个方面).③Under these circumstances, I find it difficult to(客观的评论).④I am sure that you are able to thoroughly understand my discontent, which you are bound to replace with a satisfactory solution. ⑤I would be grateful if you could_____(表达本人的愿望)as soon as possible.Yours sincerely,Li Ming。
抱怨信范文英语作文(抱怨信)
抱怨信范文英语作文（抱怨信）Dear Sir,I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr. xx at Tele Mall in Wuhan, P. R. China. But when I wanted to use it, I found that there was something wrong with the quality of the mobile phone. The phone’s ring cant’t work and it also can’t send messages. So I went back to the shop and asked the sales assistant to replace it. Unfortunately, he told me that the products were sold out, so I couldn't have it replaced. As a result of the mobled phone’s new style, there are no spare parts, so it means that the phone also can’t be repaired. I hope that pany will replace my mobile phone in time, and the more quickly, the better.Thank you for your consideration.Sincerely yours,Dear Sir,I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr. xx at Tele Mall in Wuhan, P. R. China. There is something wrong with my mobile phone. The mobile phone can’t send messages and it can’t ring if someone calls me. What was worse, this kind of mobile phone has been sold out, so it cannot be changed a new one. This kind of mobile phone is in a new style, so the shop has no spare parts to repair my phone. I was so worried about it.I make a request to your pany to change it as soon as possible. I hope you can give me a hand.I am looking forward to receiving your answer. Please give me a letter as soon as you receive my E-mail.Thank you for your consideration.Sincerely yours,Bu Manyi你可以从中任选一篇！！这个又有什么用呢？事情既然已经发生了，就要懂得如何去处理，抱怨还是没有什么用吧，没有任何的意义Dear Manager,I venture to write to plain about the quality of the digital camera I bought last Friday at your store. During the five days the camera has been in my possession, problems have emerged one after another. For one thing, the screen is always black, making the camera no different from a traditional one. For another, the battery is distressing as it supports the camera’s operation for only two hours.Therefore, I wish to declare a refund. I will appreciate it if my problem receives due attention.Yours,Li Ming希望对你有帮助其实此类型信注意开头的句子和结尾句的语气中肯最为关键To our repected customer: CarleyWe are very sorry and would like to apoligize for the incovenience that our water system has cause you. At that point, it was a cold winter and so the demand for hot water rised. That was why some customers lost their hot water. To resolve this probelem, we have installed a new water system to ensure that it does not happen again. Again, weapoligize for the inconvience.Thank You,Hotel Manager翻译：给我们致敬的客人： Carley我们非常抱歉也愿意为上一次应为没有热水而对你造成的不便道歉。
抱怨信英语作文带翻译
抱怨信英语作文带翻译Dear Sir/Madam,。
I am writing to express my dissatisfaction with the recent service I received at your establishment. Let me start by saying that the whole experience was an absolute nightmare. 。
Firstly, the staff at your restaurant were incredibly rude and unprofessional. I was shocked by their lack of manners and disregard for customer service. It seemed as though they were more interested in chatting amongst themselves than attending to the needs of the customers. 。
Furthermore, the food was of extremely poor quality. The dishes were cold and tasteless, and it was clear that no effort had been put into their preparation. I found myself questioning whether the chef had any culinary skills at all. 。
In addition, the cleanliness of the establishment left much to be desired. The tables were sticky and covered in crumbs, and the floors were dirty and littered with debris. It was clear that no one had bothered to clean the place in quite some time. 。
商务英语 抱怨信
产品的抱怨信应包括一下内容：●产品的型号（model number）及详尽说明。
●出售此产品商店的名称和地址。
●购货日期。
●付费发票（Paid Invoice）或收据。
●简要说明存在的问题。
●说明是否是第一次写信提及出现的问题。
如果不是，给出你以前写信的时间以及对方最近回复的日期以及回函人的姓名。
●明确表明你的愿望。
写抱怨信应遵循以下原则：●清楚、得体但语气又鉴定地说明激发你写信的原委。
●表明期待对方做什么，是要求他们退还商品，改进服务，重新发货，做某种调查，还是其他。
●避免在心中显露你的愤慨（除非你心中提到的问题多次发生，而且前几封信没有任何效果）。
●如果你期望对方合理解决问题，劝说的语气比威胁的语气更利于达到目的。
答复函应包含以下几个方面的内容：●对所投诉的问题作简单道歉。
●对给顾客招致的不变、麻烦、损失等表示遗憾。
●提出解决问题的办法。
●向顾客保证今后尽量避免犯同样的错误，并希望双方继续合作。
常用套语一．抱怨1.The quality of this consignment is far from being satisfactory.交付的货物质量远不能令人满意。
2.When we came to examine the goods dispatched by you on … we found that …当我们着手检查你们…月…日发出的货物时，我们发现…3.We are sorry to say that the cargo has not turned out to our satisfaction.很遗憾，货物不能令人满意。
4.We have received a number of complaints from several of our customersconcerning the … supplied by you on…我们收到好几位顾客对你们…月…日所提供的…提出责问。
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商务英语的10种抱怨信函写作Complaints & Claims （抱怨和索赔信函）抱怨、索赔信函的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。
它通常是买方由于对收到的货物不满而书写，如：货物未按时到达；货物虽抵达，但与订单所载不同；货物有损毁现象；货物数量短缺或多余；货物质量与样品不符；服务不合理以及收费过高等，这些均是抱怨、索赔的正当理由。
书写抱怨、索赔信函时，不妨开门见山出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。
内容应明确、清楚、有理，语气要简洁、坚决。
避免使用愤怒和使对方过于难堪的措辞（除非你所抱怨的问题反复发生，且多次投诉而毫无结果）。
1）For Delay in Shipment (由于发货延迟而抱怨)Dear Sirs ,The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperative that you dispatch them immediately .Otherwise we shall be oblige d to cancel the order and obtain the goods elsewhere.Please look into the matter as one of urgency and let us have your reply as early as possible . Yours faithfully,XXX亲爱的先生们：我方从贵方订购的家具应于一星期前收到。
不用说，发货的延迟给我方带来了很大的不便。
因此，贵方必须立即发货，否则我们将被迫取消订单，到另处订货。
请紧急处理此事，并尽快告知结果。
2）For Poor-Packing （由于包装不妥提出索赔）Dear Sirs ,We are writing to inform you that the toys covered by our order No.519arrived in such an unsatisfactory condition that we have to lodge a claim against you .It was found upon examination that 10% of them are broken and some are badly scratch ed , obviously due to the improper packing . Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoice d cost .This is the amount by which wepropose to reduce our selling price .If you cannot accept , Im afraid we shall have to return them for replacement .Sincerely yours , XXX亲爱的先生们：我们写信通知贵方，519号订单玩具已收到，但货物状况很不令人满意，故我们不得不提出索赔。
经检查，我们发现有10％的货物破损，而且一些也有严重磨损现象。
很明显，这是由于包装不妥造成的。
因此，我们无法以原价售出货物。
建议贵方依照发票金额给予20％的折扣，这是我们所建议降低的售价额度。
如果贵方无法接受，我们将不得不退货，要求替换。
3）For Damage of Goods （由于货物损坏而抱怨）Dear Sirs,Our order No.JT-8 The glassware you supplied to our order of 3rd July was delivered by the shipping company this morning .The 160 cartons containing the goods appeared to be in perfect condition .But when I unpacked them with great care , I regret to report that 10 cartons of glassware badly cracked .We trust you can understand that we expect the compensation for our dam aged goods .Yours faithfully,XXX亲爱的先生们：订单JT－8号我方于7月3日从贵处订购的玻璃器皿已于今早货运公司送到。
装有货物的160个纸箱完好无损。
但当我们小心打开检查时，发现有10箱玻璃器皿严重破损。
相信贵处能理解我方要求对损坏货物进行赔偿。
4）For Incomformity（由于货物不符而抱怨）Dear Sirs ,On March 12, we ordered 1,200 shirts size 42. But unfortunately ,we received completely different articles-children clothes today .We can only presume that a mistake was made and the children clothes were for another order .As I have several customers waiting , please arrange for the replacement s at once. Faithfully yours,XXX亲爱的先生们：三月十二日我订购了一千二百件四十二号男式衬衣。
但不幸的是，今天我们收到了完全不同的货物――儿童服装。
我们想贵方一定搞错了，儿童服装是另一份订单。
由于有几位客户在等货，故请贵方立即安排更换货物。
5）For Unacceptable Substitute （由于无法接受替代物而抱怨）Dear Mr .Cliff,During the past three months I have placed two sizable orders for The Handy Desk Companion by Roy .specifying the hard back binding .But both time you sent me paper-back binding because you were out of stock on the hard-back .Fortunately ,I am still selling a few of the paper backs ,but more and more customers ask for the hard-back ones .(At least two of our competitor s have this reference book in hard-back in our cities).Enclosed is my order for 75 copies of The Handy Desk Companion in hard-back . Please do not , under any circumstances ,send me anything else . I have plenty of the paper-back in stock .Very sincerely yours , XXX亲爱的克里夫先生：在过去的三个月中，我两次向贵方订购了相当数量的由罗伊所著的《便利的办公伙伴》一书，指定需要精装本。
但贵方由于精装本缺货，两次寄给我的都是平装本。
值得庆幸的是，我仍卖出一些平装本，但越来越多的顾客索要精装本。
（本对少有两家竞争者出售此书的精装本）。
随信寄上订单，购买75本《便利的办公伙伴》精装本。
请无论如何，不要寄给我其它替代物。
我现已大量平装本的库存。
6）For Shortweight (由于短重而要求索赔)Dear Sirs ,We have just received the Survey Report from Shanghai Commodity Inspection Bureau evidencing that all drum s of apple juice weigh short by form 1 to 5 kilogram ,totaling 300 kilogram. As the drums were intact , it is obvious that apple juice was short weight before shipment .Under such circumstances , we have to file a claim against you to the amount of RMB 850 plus inspection fee .we are enclosing the Survey Report No. TE(95)115 and looking for ward to your settlement at an early date .Yours faithfully，XXX亲爱的先生们：我方刚刚收到上海商检局的栓验报告，证明所有苹果汁每桶少一至五公斤,总共减少三千公斤。
由于果汁完好无损，显而易见，苹果汁估装运前就不够重量。
在这种情况下，我方不得不向贵方提出八百五十元人民币的索赔，另加检验费用。
现随信附上第TE（95）115号商检报告，希望早日解决这一问题。
7）For Over -Shipment （由于到货数量过多而抱怨）Dear Sirs,We thank you for promptness in delivering the Chinaware we ordered on 20th Dec .The number of cartons delivered by your carrier this morning was 360, whereas our order was for only 320. Unfortunately , our present needs are completely covered and we cannot make use of the extra goods .Please inform us by fax what we are to do with the extra goods .Yours faithfully ,XXX亲爱的先生们：对于我方12月20日订购的瓷器，非常感谢贵方及时发货。