民航_地服英语学习资料

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民航_地服英语学习资料

1.常用英语词汇
• 普通护照 Ordinary passport
• 外交护照 Diplomatic passport
• 公务护照 Service passport
• 永久居留卡（绿卡） Permanent Resident Card
• 枫叶卡 The Card of Maple Leaf
• 起飞\到达时间 Departure \Arrival time
• 12. Please hurry up to pass security check, now it’s boarding. 请您赶快过安检，现在已经登机了。
• 13. Sorry, you have missed the time for check-in. 对不起，您已错过本次航班乘机手续的办理时间。
you speak a bit slower? 您说得太快了，请说慢一点.
• 14. Just a moment, please. I’m going to check. 请您等一等，让我查一查。
湖北空港航空地面服务有限公司 HUBEI AVIATION GROUND SERVICES COLTD
2.公共服务英语
2.公共服务英语
• 6. Very nice to meet you! 很高兴认识您。 • 7. It is a direct/connecting flight. 这是直达/中转航班。 • 8. -- When do I have to get to the boarding gate?
我要何时到达登机口？ --You should get to the boarding gate half an hour before departure.
• 航行管制Operational control • 空中管制Air traffic control • 飞机维护Aircraft maintenance • 中转航班Connecting flight • 直达航班Direct flight • 货币兑换Currency exchange

民航地面服务英语词汇

他在打电话呢： He’s on the phone. 她在电话里跟我分手了： She broke up with me over the phone. 你有iPhone6 的充电器吗？： Do you have a charger for iphone6? 我得给我的手机充电： I need to charge my phone. 注：充电的英文是charge 或 recharge,充电器为 charger. 充电宝：portable battery charger(便于携带电池充电器，即我们所说的充电宝。)
民航专业英语词汇
退票： Ticket Refund 超售：Overbooking 取消：Cancel 误机乘客：No-show：误机：miss flight
民航专业英语词汇
到机场等待的候补旅客： go shows 候补（旅客）：Standby，名词指候补旅客，用作动词Stand by指等待候补。候机楼：Terminal
很多人担心手机流量不够。流量的英文表示可以用data. 流量快用完了可以说： I’m running out of data. 手机办的流量套餐： data plan. 网速太慢/太差了： The internet is too slow. 我手机没电了： My phone died.
日期和时间的英文表达
②逆读如所表述时间在半小时之内，可以用“分钟+past+小时”表示 6:10 ten past six 4:20 twenty past four 10:25 twenty-five past ten
日期和时间的英文表达
如所表述时间超过半小时，可以用“相差的分钟+to+下一小时”表示
如 11:35 可表示为twenty-five to twelve 12点差二十五分（即十一点三十五，其中的分钟数twenty-five 是由60分钟减去35分钟得到的钟点数）

民航英语900句大全

最新民航英语900句大全Part one Public English 第一部分公共英语Chapter 1 Basic English 基础英语Chapter 2 Daily English 日常英语Chapter 3 Tourism English 旅游英语Part two Specialized English 第二部分专业英语Chapter 4 Ground Handling Service English 地面服务英语Chapter 5 Air Cargo Service English 航空货运服务英语Chapter 6 Security Screening Service English 安全检查服务英语Chapter 7 Control Centre Service English 指挥中心服务英语Chapter 8 Operation Support Service English 运行保障服务英语Chapter 9 Airport Aviation Catering Service English 航空食品服务英语Chapter 10 Aircraft Maintenance Service English 机务维修服务英语Part one Public English (第一部分公共英语)Chapter 1 Basis English (英语基础)一、海航机场集团董事长 Director of the Board/Board Chairman/Chairman of the Board 执行总裁 Executive President执行副总裁 Vice Executive President首席运营官 COO财务总监 Chief Finance Officer执行总裁助理 Assistant to Executive President二、首席官缩写词汇首席执行官 CEO首席运行官 COO首席安全官 CSO首席商业运营官 CCO首席财务官 CFO首席人事训练官 CHO首席培训官 CTO首席市场官 CMO首席公共关系协调官 CRO首席人事训练官 CHO三、公司名称宜昌三峡机场有限责任公司Yichang Sanxia Airport CO.,LTD宜昌三峡机场航空食品公司Yichang Sanxia Airport Aviation Catering CO.,LTD四、公司领导董事长 Director of the Board/Board Chairman/Chairman of the Board总经理 General Manager副总经理 Vice General Manager财务总监Chief Finance Officer总经理助理 General Manage Assistant调研员 Investigator and Researcher五、部门名称综合管理部Comprehensive Administration Dept.总经理General Manager副总经理Vice General Manager主管 Supervisor行政事务室 Civil Service Office人力资源室Human Resources Office计划财务部Planning & Finance Dept.会计核算室Accounting Office预算管理室 Budget Management Office业务发展部 Business Development Dept.广告公司 Advertisement Company商业开发管理室 Commerce Development and Management Office 客货销售公司 Passenger-cargo Sale Company指挥中心 Control Center安全服务督察室Security and Service Inspection Center值班经理室 Office of Manager on Duty现场调度室Locale Dispatching Center急救中心First Aid Center安全检查站Security Screening Station安全检查室Security Screening Office消防中心Fire Control Center运行保障部Operation Support Dept.综合室Comprehensive Office设备运行室Equipment Operation Office场务管理室Air Field Maintenance Office汽车服务中心Auto Service Center地面服务部Ground Handling Service Dept.商务室Business Affairs Office服务室Passenger Service Office六、日期和时间星期：Monday Tuesday Wednesday Thursday Friday Saturday Sunday 星期一星期二星期三星期四星期五星期六星期日月份： January February March April May June July一月二月三月四月五月六月七月August September October November December八月九月十月十一月十二月年月日：月日，年：eg，March 1st, 2001日月，年：eg，1st March, 2001时间：hour小时 minute分钟 second秒四季： spring春季 summer夏季 autumn秋季 winter冬季七、人称人称代词：单数： I you he she it (主格)me you him her it (宾格)复数： we you they (主格)us you them (宾格)物主代词：形容词性：（单数） my your his her its(复数) our your their名词性：（单数）mine yours his hers its(复数) ours yours theirs反身代词：单数：myself yourself himself herself itself复数：ourselves yourselves themselves八、数字：基数词：one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen sixteen seventeen eighteen nineteen twenty thirty forty fifty sixty seventy eighty ninety a hundred a thousand a million a billion序数词：first second third ……….九、方位east东 west西 south南 north北southwest northwest southeast northeast西南西北东南东北十、计算机常用单词file 文件 path 路径 text 文本program 程序 disk 硬盘 floppy 软盘disc 光盘 memory 内存、存储器 key 键driver 驱动器 power 电源 screen 屏幕configure 配置 boot 引导 byte 字节format 格式化 compress 压缩 system 系统network 网络、联网 speed 速度、加速 scan 检测、扫描install 安装 setup 设置 option 选项、选择reset 复位 restore 恢复 lock 加密command 命令 execute 执行 save 保存type 显示、打字 print 打印 pause 暂停clean 清除 delete 删除 remove 删除、移动copy 复制 paste 粘贴 backup 备份rename 改名 open 打开 quit 退出exit 退出 esc 退出 window 窗口input 输入 output 输出十一、机场常用单词airport 机场 fly area 飞行区 terminal 候机楼apron 停机坪 runway 跑道 taxiway 滑行道passport 护照 trailer 拖车 tow-bar 拖把dolly 集装箱托板 aircrew 机组 captain 机长purser 乘务长 stewardess 乘务员 passenger 旅客infant 婴儿 customs 海关 elevator 电梯child(children) 儿童 taxiway link 滑行联络道checked baggage 托运行李 travel document 旅行文件(air)ticket 机票 (baggage)cart 手推车coffee house 咖啡厅 store shop 商场first class 头等舱 sterile area 隔离区first aid 急救中心 restaurant 餐厅VIP lounge 贵宾室 security check 安检ID card 身份证 delay flight 延误航班domestic departure hall 国内出发厅 domestic arrival hall 国内到达厅international departure hall 国际出发厅 international arrival hall 国际到达厅baggage checks(stub) 行李牌 chartered flight 包机scheduled flight 定期航班 unaccompanied child 无人陪伴儿童duty free shop 免税商店 passenger step cars 客梯车follow-me car 引导车 carry on baggage 手提行李boarding pass 登机牌 air traffic control tower 塔台information office 问询处 multi-function room 多功能厅air(boarding、passenger)bridge 廊桥 activity center 职工活动中心enterprise culture display room 企业文化展室 assembly room 会议室Chapter 2 Daily English (日常英语)Greetings （称呼与问候）1．How do you do你好！（初次见面时用）（回答也是一样）2．How are you today (these days) 你今天（近来）好吗（熟人）3. Fine, thank you. And you 很好，谢谢，你呢4. How’s everything at home 家中一切都好吗5. I’m just great.好极了.6.Long time no see! How’s business, Mr. Dong 好久不见了，生意如何，董先生7.That’s OK, thanks. 还算好，谢谢.8.No, nothing much. So-so, thanks. 不，不怎么好.马马虎虎，谢谢. Farewell （告别）9.Good night, see you tomorrow. 晚安，明天见.10.See you later. 回头见.11.Goodbye. Have a nice trip. 再见，旅途愉快.12.I do hope you’ll come next time. 我真的希望你下次能来.13.Thanks for all your kind hospitality. 谢谢你们热情的招待.14.Welcome to Yichang again. Bye! 欢迎下次再来宜昌，再见.15.Have a pleasant journey and good luck. 祝您旅途愉快，一切顺利（祝您好运）. Introduction （介绍）16.Glad to meet you, I’m Dong Yang. 很高兴认识你，我是董阳.17.Mr. Dong, I’d like to introduce my colleague Miss Zhao. 董先生，我向你介绍我的同事赵小姐.18.Excuse me, are you Mr. Hill 对不起，您是希尔先生吗19.Oh, Mr. Hill, welcome to Yichang，Please allow me to introduce myself. I’m YuJunhua,secretary, from the Office.哦，希尔先生，欢迎你来宜昌.请允许我做一下自我介绍，我叫余俊华，办公室秘书. Let me introduce Mr. Dong, Board Chairman、General Manager of Yichang Sanxia Airport CO.,LTD.请允许我介绍宜昌三峡机场有限责任公司董事长、总经理，董先生.Thanks （致谢）20.Thank you for coming. 感谢光临.21.Thanks a lot. 多谢.22.It is very kind of you. 多谢你的好意.23.Thank you for a wonderful night. 谢谢你让我度过了一个美好的夜晚.24.I don’t know what to do without your help. 没有你的帮助我真不知道怎么办.26.Not at all. 别客气.27.You are welcome. 不客气.28.That’s all right. 这没什么.29.It is my pleasure. 我很乐意这样做.Compliments （赞美）30.You’ve done a wonderful job. Well done! 你的工作做得太好了，相当不错.31.The food is delicious. 这食物真可口.32.Your Chinese is really surprising. 你的中文知识，很令人惊讶.33.I’m sure everybody appreciated your speech. 我确信每个人都很欣赏你的演讲.34.Your children are cute. 你的孩子真讨人喜爱.35.You are excellent. 你的表现十分出色.36.You are exaggerating. I played only a small part in the whole thing.你过奖了，我在这件事里只起了很小的作用.37.That’s very kind of you, but in all truth I feel the credit should go to Mr.Fang.谢谢你，不过我觉得这的确归功于方先生.Congratulations and Good Wish （祝贺与祝愿）38.Allow me to offer my heartiest congratulations.请允许我向你表示最衷心的祝贺.39.Congratulate you on your promotion. 祝贺你荣升.40.I wish you well and happy. 我祝愿你健康愉快.41.All the best to you. 祝你万事如意.42.Have a good time. 祝你过得愉快.43.Happy New Year (Spring Festival)! 新年快乐（春节快乐）!Apologies and Regrets （道歉与遗憾）44.I’m sorry to have kept you waiting. 对不起，让你久等了.45.Sorry to have troubled you. 对不起，打搅您了.46.Please make my excuses to your friend. 请代我向您的朋友表示歉意.47.Please excuse me for a moment. It won’t be long. 请原谅，我要走开一下，我马上回来.48.Excuse me for interrupting you. 请原谅，我打断你的谈话.49.A thousand pardons for taking up so much of your time. 十分对不起，占用了你这么多时间.50.That’s OK. 没关系.51.No problem. 没关系.52.I quite understand. 我完全理解.Asking a Favour （请求帮助）53.Could you give me some advice on my work 能对我的工作提些意见吗54.Can you help me 你能帮我吗55.Can you tell me something about Sanxia Airport 您可以告诉我三峡机场的有关情况吗56.I want you to do me a favour, sir. 先生，我有事求你.57.I think maybe you can help me. 我想也许你能帮我的忙.Making an Appointment （约会）58.Would you honor us with a visit 如蒙光临，将不胜荣幸.59.Could we have the honor of your presence at the meeting 可否请你光临本次会议60.When are you free 您什么时候有空61.I rather hope that he will be able to see me this morning. 我希望他今天上午能见我.62.There is something I’d like to talk with you. I wonder if you’ll be free thisafternoon.有些事情我想和您谈谈，不知您今天下午是否有空.63.I shouldn’t be busy tomorrow. 我明天不忙.64.I’ll be waiting for you at eight in my office. 8点钟我在办公室等您.office hours are 8:30 till noon. 我的办公时间是8点30分到中午. Agreement and Disagreement （赞成与反对）65.You are quite right. 你完全正确.66.I agree with you. 我同意你的看法.67.I think so. 我想是这样.68.Yes, indeed. 是的，的确如此.69.I don’t agree. 我不同意.70.No, you are wrong. 不，你错了.71.I’m afraid not. 我想不是.Offering Help （提供帮助）72.Can I help you 能为你效劳吗73.What can I do for you, sir 要我帮忙吗先生74.Is there anything I can do for you, Sir 我能为你做点什么，先生75.Let me give you a hand. 让我来帮你一下吧.76.I’ll pick you up at 7:30 this evening. 我今晚七点来接你.77.Would you like something to drink What about tea 你需要点什么东西喝呢喝茶好吗78.I’ve had enough, thank you. 我已经够了，谢谢.Willingness and Refusal （乐意与拒绝）79.I am glad to help you. 我很高兴帮助你.80.I’m quite prepared to give up smoking. 我很乐意戒烟.81.Sorry, I can’t. 对不起，我不能.82.I can’t help anything. 我帮不了你.83.I have no time. 我没有时间.84.No, but thanks anyway. 不用，不过还得谢谢你.Advice and Suggestion （劝告与建议）85.You’ve got to learn to put first things first. 你应该学会将最要紧的事情摆在第一位.86.I advise you to check your baggage. 我劝你检查一下行李.87.You could consider going by plane. 你可以考虑乘飞机去.Weather （天气）88.It’s really cold today. 今天真冷.st week it was so cold and dry. 上周又冷又干燥.90.I don’t like this cold weather. 我不喜欢这样冷的天气.91.I felt shivery with cold inside the house. Let’s go outside to have a sun bath.在屋里我冻得直发抖，我们出去晒晒太阳吧.92.It’s getting colder and colder. 天气越来越冷了.93.We become accustomed to the climate here and never suffer very much from thecold.我们已习惯这里的气候了，并不觉得怎么冷.94.It is very windy today. 今天风很大.95.The wind rages furiously to tear up many trees in the street.风势很猛，街道上的树木有很多根都拔出来了.Asking the way （问路）96.Excuse me, sir. Can you tell me the way to the airport对不起先生，你能告诉我到机场的路吗97.Please follow me, I’ll show you the way. 请跟我来，我告诉你怎么走.98.Would you tell me how to go to the head office from here 从这里到总公司怎么走99.How long will it take me to get there 到那儿需要多久100.It will take half an hour. 半个小时.101.Where’s the near est public phone 最近的公用电话在哪里102.It’s on the opposite side of the street. 在马路对面.103.Is there a good Tujia bacon restaurant nearby 附近有没有不错的土家腊味餐厅104.Yes, there are some. They are on airport Road. 有一些，在机场路上.At the office(在办公室)105.We take airport’s bus to work.我们乘机场班车去上班.106.When I enter my office, I say “good morning” to my associates.我走进办公室，向同事们说“早上好”.107.I sit at my desk, then turn on the PC. 我坐到办公桌前，打开电脑. 108.I write myself a memo. 我给自己写了一份备忘录.109.I review some materials for this afternoon’s meeting.我翻阅了一些下午开会用的材料.110.I make some copies on the copycat. 我在复印机上复印了一些东西.111.Our department will have a meeting this afternoon, and I will take notes at the meeting.今天下午我们部门开会，我做会议记录.Office phone(办公室电话)112.Good morning, this is the Sanxia Airport, may I help you早上好，这里是三峡机场，我能为你做点什么113.Thank you for calling, one moment, please. 谢谢你打来电话，请稍候. 114.He’s in the meeting now, could you call back later他正在开会，你过一会再来电话好吗115.He (she)’s out of the office right now. 他(她)现在不在办公室.116.Leave your number and I’ll have him call you back. 请留下你的电话，我让他打给你.117.Mr. Wang, there’s a telephone call for you. 王先生，你的电话.118.The line is busy. 电话占线.119.There’s no answer. 电话没人接.120.You’ve got the wrong number. 你打错了.121.The number has been changed. 电话号码变了.Office Talk(办公室谈话)122.I’m leaving but I’ll be bac k at 2:00. 我出去一下，两点钟回来. 123. Cancel all my appointments this afternoon. 取消我今天下午的所有约会. 124.Could you run a few errands for me 你能帮我办几件事吗125.Would you make some copies for me 你帮我复印几份好吗126.No problem. Just give me one minute. 没问题，稍等片刻.127.Why don’t you take the rest of the day off. 你可以下班了.128.Man, I’ve got a lot of paper work to do! 嗬，我有那么多的文件要处理. 129.I’m glad that I finally finished that report. 我很高兴终于完成了那份报告.130.I’m relieved that tomorrow is a holiday. 明天是节假日，我可以放松了.131.I wonder if I’ll ever get a raise. 我不知道我能否得到加薪.132.I think that my job is ending. 我觉得我的工作快结束了.Job Interview(求职面试)133.I’m bored with my job. 我对工作感到厌烦了.134.I’m gonna quit. 我打算辞职.135.I’m going to look for another job. 我要去找另一份工作.136.I have an interview tomorrow. 我明天有个面试.137.May I see your resume 我能看一下你的简历吗138.Tell me about yourself 谈谈你自己好吗139.How long have you been at your present job 你在现在这份工作上干了多长时间140.Why are you leaving your current job 你为什么要离开你现在的工作141.Where do you see yourself in 10 years 你觉得10年内你在哪方面发展了自己142.Are you looking forward to a promotion 你希望得到晋升吗143.Can you give me an example of showing your leadership你能举一个表现你的领导才能的例子吗144.Thank you for coming. We’ll let you know as soon as possible. 感谢你的光临.我们会尽快给你答复.Days And Dates(天和日期)145.What day is today 今天是星期几146.Today is Monday(Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday).今天星期一（二，三，四，五，六，日）147.What’s the date 今天多少号148.It’s October 15th. 今天是10月15日.149.Let’s meet sometime next week. 我们下周的某个时间见面吧.150.Excuse me, what time is it 对不起，现在几点了151.It’s ten to nine. 现在是8：50.152.I’ll have a meet ing in 10 minutes. 10分钟后我有个会.Chapter 3 Tourism English (旅游英语)Meeting (见面)1.How do you do 你好!2.How do you do 你好!3.Nice to meet you. 见到你很高兴.4.Me too. 我也是.5.I can’t speak Chinese, can you speak English 我不会说汉语,你会说英文吗6.Yes, a little. What can I do for you 会一点,我能帮你做些什么吗7.I’m from England. I just arrived at Yichang for sightseeing. Could you tellme something about Yichang City我来自英国.我刚到宜昌，是来观光的.你能给我谈谈宜昌的情况吗8.Yes. It’s my pleasure. 好的,我很乐意.Geography(地理位置)9.Yichang is a famous culture city with a history of 2000years，it is the thebirthplace of Ba and Chu Culture，also the gate to Three gorges and the throat of Sichuan and Hubei provinces宜昌是一个有着2000年历史的文化名城，是巴楚文化发祥地、三峡门户和川鄂咽喉. 10.The main rivers in Yichang city are Yangtze River and Qingjiang River.宜昌境内的主要河流是长江和清江11.today，Yichang become an open city along the Yangtze River，a beautiful citywith tourism and hydrate-electricity as its main industries.今天，宜昌成为长江沿岸的开放城市，是个美丽的旅游城和水电城.12.Both Gezhouba Project and Three gorges dam are built in Yichang .葛洲坝工程和三峡大坝都建在宜昌13.it is a good place for you to invest and make money with its rich resources.宜昌资源丰富，是您投资赚钱的好地方.14.As I know, Yichang is the easternmost city in Hubei. What is the size of YichangCity就我所知,宜昌是湖北最西边的城市.宜昌有多大呢15.As far as I know, the city covers 21000 square kilometers. 据我所知,这座城市有21000平方公里.16.Yichang is the second biggest city of Hubei Province. It serves as a political,economic and cultural center in the eastern part of Hubei.宜昌是湖北的第二大城市，它是鄂西政治、经济和文化中心.Climate（气候）17.How about the climate in Yichang 宜昌的气候如何18.The weather in Yichang is very good with four distinct reasons. 宜昌气候宜人（很好），四季分明.19.How do you like the weather in Yichang 您觉得宜昌的天气如何20.Very good, Yichang is really a lovely place to live in.很好，住在宜昌真不错.21.It seems to rain, isn’t it 好像要下雨了22.It is quite probable..完全有可能.Population and Minorities（人口与少数民族）23.How many people live in this city该城市有多少人口24.Yichang has a population of 4 million , 500,000 of them live in the city proper.宜昌人口有400万，其中50万人生活在城区.25.Are there any minorities here 这儿有少数民族吗26.Yes. It is populated with Tujia besides Han. 有，除汉族外，还有土家族. Galas（节日）27.Are there any other galas in Yichang 宜昌还有其他的节日吗28.Yes, there are many. 有呀，还有不少呢.29.What are they 他们是哪些30.They are as follow: The Dragon Boat Festival, The International TravellingFestival at Yichang Sanxia他们是如下几个：龙舟节、宜昌三峡国际旅游节.Scenic spots（景点）31.It is said that Yichang is famous for her beautiful sceneries. Will you pleaseintroduce some scenic spots here to me据说，宜昌以她美丽的风景而出名，你给我介绍一下这里的风景点好吗32.Do you knowThe Yantze River Three Gorges is one of famous scenic spots in China.It is located at the west side of the city. It’s 8 kilometers away from the city.你知道吗长江三峡是中国著名的风景区之一，它位于本市的西面，距离本市有8公里.33.The scenery of Qingjing River attracts the people by its pretty and calmness.清江风光以秀美恬静让人留连忘返.34.You will be quite satisfied to visit Three gorges of the Yangtze River by zhaojuntourist boat.乘昭君号游船游览三峡，您会感到非常满意.35.Zhaojun was one of the four beauties in ancient china, she was born in Xiangxigreek.昭君是中国古代四大美人之一，她诞生在香溪河旁.36.It sounds attractive. 听起来很吸引人的.37.Three Gorges Dam is being built at zhongbaodao Island Yichang.三峡大坝建在宜昌中堡岛.38.Oh, I see. Are there any other historical scenic spots噢，我明白了.还有其他的历史景点吗39.Quyuan was a well-known patriotic poet in ancient china. He was born in ziguicountry.屈原是中国古代著名的爱国诗人，他生在秭归县.40.Have you been to Yuquan Temple 您去过玉泉寺吗41.Not yet. 还没有.42.I’m very interested in Three Gorges Project. Would you like to talk some moreabout it我对三峡工程很感兴趣，你给我多谈一些这方面的情况好吗43.Sure. The first place I would like to tell you is Tanzhiling. It lies in theeast of the Dam, 2 kilometers from it.好的.我想告诉的第一个地方是坛子岭.它位于大坝的东边，离大坝2公里.44. By the way, Tanzhiling is the best place for overlooking the whole project.顺便说一句，坛子岭是鸟瞰大坝的最好的景点.45.It is said that Shenlongjia in Yichang is a new cultural tourism zone, isn’tit据说宜昌的神农架是一个新的文化旅游区，是吗46.Yes, it is very famous. 是的，它很著名.47.I see. Is there any other cultural tourism zone 我明白了，有其他的文化旅游区吗48.Yes. Changbanpo slope one of the ancient Battle Sites of Three Kingdoms Periodis also very is 70 Kilometers away from Yichang.是的，三国古代城之一长坂坡也很有名.离宜昌大约70公里.49.Is there any religious places in Yichang 宜昌有宗教活动场所吗50.There are churches and mosques here. 这儿有天主堂和清真寺. Entertainments （娱乐）51.Thank you for telling me so much. Now, will you tell me something about theentertainments in Yichang谢谢你给我说了那么多，现在，你能给我说说宜昌的娱乐好吗52.It’s m y pleasure. The entertainments in Yichang are also varied and colorful.好的，宜昌的娱乐也是丰富多彩的.53.There are many amusement places in Yichang Where you can enjoy yourselfcompletely.宜昌有许多歌舞厅，在那里可以尽情的娱乐、欣赏、享受.54.Where can we take a walk 我们在哪儿散步好55.The Riverside Park is a good place to take a walk.滨江公园是散步的好地方.56.Can you tell me where we may play football 请问我们可以在哪儿踢足球57. You had better go to Yichang stadium.最好在宜昌体育馆.Food （食物）58.I feel a little hungry now. Would you like to introduce some local food to me现在我有点饿了，给介绍一些当地的食物好吗59.Yicang cooking is distinguished for being “spicy” and “hot” , it is verytasty.60.宜昌菜以“麻、辣”著称，美味可口.61. Can you recommend me some wonderful local dishes62.您能向我推荐几种本地美味菜肴吗63.Yes , the specials of Yichang is Steamed hui fish,turtle and yipin fin lake Eel.64.可以，宜昌的特色菜有清蒸鮰鱼、甲鱼和一品鳝.65.Is there any regional refection in Yichang宜昌有没有什么特色小吃66. Spring roll, Turnip jiaozi and Yuxincao.有春卷、萝卜饺子和鱼腥草（节儿根）.67.What can we drink in Yichang我们在宜昌可以喝些什么68.Daohuaxiang Liquor, Gezhouba Beer and Yichang Kunfu Tea.稻花香酒、葛洲坝啤酒和宜昌功夫茶.69.By the way, what fruits can I enjoy here顺便问一句，这儿能尝到什么水果呢70.Well, there are all kinds of fruits in different seasons. For example, many typesof orange, peach, watermelon,and pomelo are available here哦，各种季节有各种各样的水果.比如，各种各样的橙子、桃子、西瓜、柚子等.71.Accommodations （接待）72.Will you give me an introduction to the accommodations here 给我谈谈这里的接待方面的情况好吗73.Ok, there are over 20 tourist hotels in Yichang City at present. 好的，目前宜昌有20多家旅游宾馆.74.Which months are the peak tourist season 哪些月份是旅游旺季ually, the peak one is from Augest to November of the year.通常，旺季是从每年8月份至11月份.76.Where can we live in Yichang 我们在宜昌住在哪里77.You can live in Peach Blossom Hotel and Three Gorges Hotel , International Hotel.你们可以住在桃花岭饭店、三峡宾馆、国际大酒店.78.Do you have a reservation, sir 先生您有预订吗79.Yes, reservation on the day before yesterday.是的，我是前天订的.80.Excuses me, wait a minute please. 对不起，请稍候.81.Would you please complete this registration form 请您填一下这张登记表好吗82.All right.好的.83.Have you got any identification 您有身份证件吗84.Yes, I have my passport about me.我带来自己的护照.85.Shopping （购物）86.Are there any good shops in Yichang for tourists to do some shopping宜昌有较好的可供旅客购物的商场吗87.Yes, there are many，You can buy local tourist arts and crafts at all the scenicspots. Besides, you can also buy high-quality tea.有，很多，你可以在所有景点买到本地旅游工艺品，另外，你还可以买到高质量的茶叶.88.I had like to buy a pair of shoes (shirt).我想买双鞋子（衬衫）.89.Which size do you take sir 先生您穿多大尺寸的90.I take large shoes for about 45.我穿45码的.91.Try this one, about this style (sign , colour) 您觉得这种样式（尺寸、颜色）满意吗92. Excellent.好极了.93.. Which do you prefer 您更喜欢哪种94.I had like the white ( green, red, dark, smaller) one.我喜欢白色（绿色、红色、黑色、小一点）的..95.When does the shop close 商场几点关门96. At 9pm. 晚上9点..97. How much is needed 总共要付多少钱98.That is ten yuan altogether. 10元.99.I had like to change some money. 我想换点零钱.100.Well, how much would you like to change好的，请问换多少Communication （交通）101.As I know, there is an airport in Yichang. Where is it据我所知，宜昌有一个飞机场，它在哪里102. Well, the Yichang Sanxia Airport is in the east of Yichang City. It is about26 kilometers away from the city center哦，宜昌三峡机场就在宜昌市的东面，它离市中心有26公里.103.Do you have any wharf here你们这儿有船码头吗104. Yes, we have several ones. The biggest one is Yichang Port, located at Yanjiang Road.有好几个，最大的一个叫宜昌港，位于沿江大道.105. When are you going to leave Yichang 你什么时候离开宜昌106. At 3pm.下午3点.107. bus form Wujiagang to Three gorges guesthouse. 二路公共汽车是从伍家岗到三峡宾馆的.Post and Telecom （邮政与电信）108.Would you like to tell me something about the post here 你能谈谈关于邮政方面的情况吗109.Sure. The post services are convenient and quick with computer administration.好的，邮政服务实行电脑管理，方便快速.110. Are telephone calls convenient here 这里打电话方便吗111.Yes, of course. The public phone booths are available anywhere in the streets.IC card telephones are installed at the airport, wharf, bus station, all the star hotels and the main streets.当然，公共电话亭在街上到处都有.机场、码头、汽车站、星级宾馆和主要街道都装有IC卡电话.112. How can I go to the post office . 我怎样才能到邮局113. Take the bus and get off at Yuji Road. 乘2路公共汽车在云集路下车就到了.114. How to make a phone call, please Can you tell me whom you are calling Is this a long distance call 请问这里电话怎么打请问您找谁，是长话吗Asking The Way （问路）115. Now, I would like to go to the Three Gorges Hotel. How to get there现在，我要去三峡宾馆，怎样走呢116.Take the bus, please. 请乘坐2路车.117.Where should I get off 到哪儿下车118.Just get off at the terminal. 就在终点站下车.119.How much is it to the terminal 到终点站多少钱120.It is one Yuan for each passenger, regardless of the distance traveled.每人一元，不论路多远.121.Can you tell me where Jiefang Cinema is 请问解放路电影院往哪儿走122.Go along Jiefang Road then turn right.沿着解放路往前走，再朝右拐就到了. 123. Sorry to trouble you. Are there any toilets near about 对不起，打扰下.请问附近有公厕吗124.Turn left, you see, the toilet is there. 向左拐，你瞧，那儿就有个公厕. 125.This is the map of Yichang city. Do you want to have a look at it 这是宜昌地图，您想看看吗126.Farewell （告别）127.I’ve learnt a great deal from you .I won’t forget your kind help.我从你这儿学到不少东西，我忘不了你的热情帮助.128.Don’t mention it. It is my pleasur e. 不要客气，这是我应该做的.129.I’d like to keep in touch with you in the future. 往后我会跟你保持联系的.130.OK. 好的.131.Would you like to tell me your address 把你的地址告诉我好吗132. Sure. My work address is Yichang SanxiaYichang Airport, Hubei, 443007 好的，我的工作地址是中华人民共和国湖北宜昌三峡机场.邮编：443007.133.Thank you very much. Bye-bye. 非常感谢，再见.134.Have a good time in Yichang. Bye. 愿你在宜昌玩得愉快，再见.Part two Specialized English(第二部分专业英语)Chapter 4 Ground Handling Service English地面运输服务英语1.Welcome to Yichang Airport. 欢迎您到宜昌机场来.2.Hello, what can I do for you/may I help you 你好，我能为你做什么吗3.I'm sorry, my English is poor. Would you please speak slowly对不起，我的英文不太好，请您讲慢点好吗4．Sorry，I can't quite understand. Wait a moment, please. I will ask others to help you.对不起，我听不懂您的问题，请稍等，我请其他员工为您服务.5．I wish you have a nice trip. 祝您旅途愉快.6．Pleased to help you. 很高兴为您服务.7．Would you please wait a moment 请您稍等一下好吗8．Take it easy, sir/madam. 别着急，先生/女士.9．Sorry for keeping you waiting so long. 对不起，让您久等了.11．Please follow the young lady. If you have other questions，please contact our staffs.跟这位小姐走.如果您还有其他问题，请向服务员反映.12．We will try our best to solve the problem for you. 我们将尽力为您解决. 13．I beg your pardon 能请您重复一遍吗14．We're so sorry，your flight has been delayed due to bad weather.对不起，您乘坐的航班因天气原因延误了.15．I’m sorry to inform you that your flight has been delayed today, due to late arrival aircraft.很遗憾地告诉您，由于飞机晚到，您今天的航班延误了.16．What’s wrong with you 有什么麻烦吗17．We're so sorry，Your flight has been cancelled due to mechanical trouble.对不起，您乘坐的航班因机械原因取消了.18．We are waiting for the latest weather report. 我们还在等最新的天气情况.。

《民航英语口语》第三章 Ground Service

Chapter Three
Ground Service
地勤
12
Background Tips
海关检查人员一般仅询问有无需要申报的物品，但有些国家需要入境人员填写携带物品申报单，如美国、新西兰、澳大利亚。海关有权检查出入境者所携带行李物品，有的海关对持外交护照者可以免验。各国对出入境管理规定不一，烟、酒、香水等物品常常按限额放行。文物、武器、毒品、动植物等为违禁品，非经允许，不得出入国境。有些国家还要求填写外币申报单，出境时还要核查。
Chapter Three
Ground Service
地勤
8
A: Passport, please. B: Here you are. A: Do you have anything dutiable? B: I don’t know what’s dutiable. A: Would you please open your case? B: Well, look at it please.
Ground Service
地勤
23
Chapter Three
Ground Service
地勤
24
CONTENTS PAGE 目录页
02
Practical Dialogue
03 01
Warm-up
04
Practical Practice
Further Reading
One
A: Good morning, Madam. B: Hi, I’d like to check in for Flight CA981 to New York. A: May I have your ticket and passport, please? B: Here you are. A: Thank you. Flight CA981 to New York, economy class… well, Mrs. Smith, do you have any seat preference? B: An aisle seat would be the best. Thank you. A: Would you like to sit in the front of the plane or at the back of it? B: The front is better for me. I couldn’t stand big noise of the wing.

民航地勤英语第一册课件-unit

航空器词汇
描述不同类型航空器的专用词汇，如客机、货机、直升机等。
服务人员岗位词汇
涉及机场地勤人员的职位名称和职责描述，如机务、安检、调度员等。
Common Phrases for Civil Aviation Ground
Handling
机场交通
1
描述飞机、车辆在机场的移动和交通规则的常用短语。
Beverage Service
In addition to meals, beverages are also essential for passenger comfort. The catering staff stocks the beverage cart with a variety of soft drinks, juices, and hot beverages such as coffee and tea. They also provide alcohol to passengers who are of legal drinking age.
Audio and Visual
Equipment
In addition to the in-flight entertainment options, the flight attendants also ensure that the audio and visual equipment on board is functioning properly. This includes the seatback entertainment systems, headphones, and any other audio or visual equipment provided by the airline.

航空地面服务英语

航空地面服务英语 IMB standardization office【IMB 5AB- IMBK 08- IMB 2C】航空地面服务人员实用英语A:airplane飞机|airport机场|airliner班机|airline航空公司airportterminal机场候机楼|airportfee机场费进站|arrivals（进港、到达）arrivingfrom来自------|航空公司汽车服务处airlinecoachserviceactualtime实际时间|aircraftcrew、aircrew机务人员|airportbus机场巴士airhostess、stewardess空中小姐|airterminal航空集散站air-sicknessbag晕机袋|airterminal候机室|armrest扶手arrivaltime到达时间|B:baggagecart行李车|bus;coachservice公共汽车| boarding登机|bank银行boardingpass(card)登机牌|bar酒吧|BusinessClass商务客舱baggageclaimarea行李领取处| byair、byplane乘飞机baggageclaimarea行李认领处| baggageinsurance行李保险baggageclerk,redcap行李搬运员| boardingcheck登机牌C:carrier乘运人（公司）|class(farebasis)座舱等级|customs海关check-in登机手续|cash付款处|coachpick-upoint大轿车乘车点carhire旅客自己驾车|coffeeshop咖啡馆|checkedbaggage托运的行李currencydeclaration货币申报| customsservicearea海关申报处CanIputmybaggagehere 我能将手提行李放在这儿吗？Couldyouchangemyseat,please 是否可替我更换座位？Couldyoutellmehowtofill请告诉我如何填写这张表格checkin办理登机手续|checkout办理离开手续|channel通道certificateofvaccination预防接种证书| customsformalities报关单customsdeclarationform报关单|customsprocedure海关手续civil、interior国内|Couldupleaserepeatthat 请求对方再说一次currencyexchangeshop外币兑换店|carry-onbaggage随身行李D:domesticairport国内机场|date起飞日期|domesticdeparture国内航班出站duty-free免税店|departurelounge候机室|departureto前往------|delayed延误departuretime起飞时间|downstairs由此下楼|departures出站、出港、离开DomesticFlight国内班机| Doyouhaveanythingtodeclare 您有任何东西要申报吗DoyouhaveChineseNewspaper 你有中文报纸吗？| dutiablearticles税物件delay航班误点|departuretime起飞时间|Dialogue对话E:exit出口机票|endorsement/restrictions指限定条件|EconomyClass经济舱Excuseme,whereisthebaggageclaimarea 对不起，哪里是行李提领区？earplug耳塞|eye-mask眼罩|emergencyexit紧急出口|exchangerate汇率F:flightno航班号|from起点城市|FLTNo(flightnumber)航班号FirstClass头等舱|FlightNumber班机号码|flightschedule航班时间表firstclass一等舱G:gatedeparturegate登机口|greetingarriving迎宾处|goodstodeclare报关物品H:hotel; reservation订旅馆|Howmuchisairfare 机票多少钱HowmuchlongerdoesittaketogettoHonolulu 还要多久到达檀香山？HowlongareyougoingtostayinAmerica 您要在美国待多久？healthcertificate健康证明|headsetplug耳机插头I:internationalairport国际机场|internationalterminal国际候机楼internationaldeparture国际航班出港|internationalpassengers国际航班旅客中转Ifeelcool,mayIhaveablanket 请给我一条毯子好吗？| InternationalFlight国际航班in入口|I’dliketoreconfirmmyplanereservationplease.我想要确认我预订的机位。

民航服务英语参考书目

民航服务英语参考书目以下是一些关于民航服务英语的参考书目：1. "Airline Customer Service: A Cultural Perspective" by Kostas Iatrou and Daryl D. Green这本书提供了关于不同文化背景下民航服务的观点和实践。

它探讨了如何处理不同文化背景下的乘客，并提供了提高客户满意度和忠诚度的实用建议。

2. "Airline Operations and Management: A Management Textbook" by Gerald N. Cook and Bruce Billig这是一本涵盖民航服务管理方面的综合教材。

它探讨了各个管理领域的相关主题，包括航空运营、票务、客户服务、空中安全等。

3. "Aviation English: A Lingua Franca for Pilots and Air Traffic Controllers" by Dominique Estival这本书侧重于飞行员和空中交通管制员使用的航空英语。

它提供了与航空领域相关的词汇、短语和口语表达，帮助提高英语沟通能力。

4. "The Airline Industry: Challenges in the 21st Century" by Nawal K. Taneja这本书讨论了航空业面临的挑战和机遇。

它提供了有关社会、经济、技术和环境方面的最新研究，以及对航空公司如何管理和满足乘客需求的建议。

5. "Customer Service in the Airlines: Industry Benefits from ItsResearch Investment" by National Research Council这是一本关于航空公司客户服务的研究报告。

大一民航英语知识点总结

大一民航英语知识点总结一、民航英语简介民航英语是指在民航领域中使用的特定英语词汇和表达方式。

对于从事民航行业的人员而言，掌握民航英语是十分重要的。

本文将总结大一民航英语的相关知识点，以帮助读者更好地掌握相关内容。

二、民航英语基础知识1. 常用缩写词在民航英语中，存在大量的缩写词。

比如：ATC（空中交通管制）、TCAS（空中相对运动和避撞系统）、FDR（飞行数据记录仪）等。

这些缩写词在民航通信和非常规情况中经常使用。

2. 常用短语民航英语中，有一些常用的短语需要掌握，比如：cleared for takeoff（获准起飞）、mayday（紧急呼叫）、roger（知道、明白）、affirm（肯定）等。

这些短语在实际通信中频繁出现，了解其含义和用法十分必要。

三、民航英语听力训练1. 听取航班信息在进入机场后，我们需要仔细听取航班信息的公告。

了解航班号、登机口、起飞时间等信息非常重要，可避免错过航班或出现其他不必要的麻烦。

2. 听取安全指示乘坐飞机前，我们也需要听取安全指示，包括如何使用救生衣、安全氧气面罩的使用方法等。

这些指示可以提高我们的飞行安全意识，并让我们在紧急情况下能够正确行动。

四、民航英语口语表达1. 询问航班信息当我们需要了解航班的信息时，可以用以下口语进行询问：- Excuse me, could you please tell me where the boarding gate for flight XX is?（请问，你能告诉我XX航班的登机口在哪里吗？）- Can you let me know if the flight is on time?（你能告诉我航班是否准点吗？）2. 飞机上的用餐需求在乘坐飞机时，我们可能会有特殊的用餐需求，可以用以下口语进行表达：- I have a special dietary requirement. I am allergic to peanuts.（我有特殊的饮食需求，对花生过敏。

航空地服英语句

航空地服英语句Learn standards and apply them. June 22, 2023地面服务常用英语一、通用部分日常礼貌用语1、早上好/下午好/晚上好Good morning /afternoon/evening.2、再见Goodbye./See you./So long.3、乐意为您效劳;/不客气My pleasure./ You are welcome./ Not at all.4、我明白了;I see. /I got it. / I understand.5、我不明白;I don’t understand/I can’t follow you.6、您可以再说一遍吗Pardon /I beg your pardon/Can you say it again7、没问题No problem. /All right.8、这边请;This way ,please.9、请您先走/请跟我来After you. /Please follow me.10、这是您的吗Is this yours11、给您;Here you are.12、祝您旅途愉快;I hope you have a good/nice trip.13、您好,我可以为您做什么Hello, what can I do for you /May I help you14、对不起,我的英文不太好,请您讲慢点好吗I’m sorry. My English is poor.Could you please speak more slowly15、对不起,我听不懂您的问题,请稍等,我请其他员工为您服务;Sorry, I can’t understand/follow you. Wait a moment please, I will ask others to help you.16、请您稍等一下好吗Would you please wait for a moment17、对不起,让您久等了;Sorry for keeping you waiting so long.18、请跟这位小姐走;如果您还有其他问题,请向工作人员反映;Please follow the young lady. If you have other questions, please contact our staff.19、我们将尽力为您解决;We will try our best to solve the problem for you.20、对不起,您乘坐的航班因天气原因/机械原因/能见度低/大暴雨延误了;I am sorry to tell you that yourflight has been delayed due to bad weather condition/mechanicaltrouble/poor visibility /torrential rain.21、对不起,您乘坐的航班因机械原因取消了;We’re terribly sorry. Your flighthas been cancelled due to mechanical trouble.22、我们还在等最新的天气情况;We are waiting for the latest weather report.23、这个航班由于天气原因延误到12：30分;The flight has been delayed to 12:30 due to bad weather.24、飞机什么原因延误What’s the cause of the delay25、由于航空管制的原因您的航班还没有确切的时间,请您先稍等一会儿,如果有了进一步的消息我会马上通知您; We don’t have a n exact time for departure at present due to airtraffic control. Please wait for a moment. If we have any further information, we will inform you immediately/we will let you know.26、对不起,由于天气原因而造成了航班延误,一旦天气好转,飞机马上起飞; Sorry. The flight has been delayed due to bad weather. It will take off as soon as the weather changes.27、班机延误多长时间How long will the flight be delayed for28、对不起,我们现在还没有确切的时间Sorry, we don’t know the exact time at present.29、这班机会延误吗Will the flight be delayed30、请保管好您的行李标签; Plesekeep your baggage tags.31、您持的是哪家航空公司的票What airline are you on32、感谢您乘坐海南航空的班机;再见Thank you for flying on HainanAirline s’ flights. Good-bye二、值机部分33、请出示您的机票和护照;May I see your ticket and passport, please34、乘坐的航班在哪个柜台办理乘机手续Which is the check-in counter forthis flight35、您乘坐的航班在值机18号柜台办理乘机手续;You should check in at Counter No.18.36、您在15号值机柜台可以办理海航当日任意航班;You can check in any flight of HNA on the same day at Counter 15.37、小姐,乘机手续在航班起飞前半小时已停止办理了;Miss, the check-in has been finished half an hour before departure.38、我们无法为您办理乘机手续;We can’t check in for you.39、对不起,您已错过本次航班乘机手续的办理时间;Sorry, you have missed the time for check-in.40、这是您的登机牌、行李签和超重费收据;This is your boarding pass, baggage label and the receipt for excess baggage.41、没有三位一起的座位了;我尽量为您安排相邻的座位;I’m afraid we are unable to offer your party seats together at present.I would like to arrange the seats for you all as close as possible.42、我已为您留好登机牌,请您交逾重费后凭收据换取;I have reserved the boarding pass for you. You may get it with the receipt of excess baggage.43、本次航班由波音737执行;This flight is served by Boeing-737. 44、本次航班由76座的支线飞机执行; This flight is taken by a 76-seat feeder-line aircraft.45、不用担心,您有足够的时间中转航班; Don’t worry. You‘ll have enough time to make your connection.46、你明天还有一个中转航班,需要我们帮您安排住宿吗47、You will make a connecting flight. Do you need us to arrange accommodation for you48、您今晚必须要再取出行李,明天再重新托运;You have to retake your bag tonight. Then check in it again tomorrow.49、您的包里有易碎品吗Is there any fragile item/article in your bag50、您必须通过安检,才能登机;You have to pass the securitycheck,then go to board.51、您这件行李过大,必须托运;This bag is too big. I am afraid you have to check it.52、请确认您的证件和登机牌Please check your passport and boarding pass.53、请您赶快过安检,现在已经登机了; Please hurry up to pass security check, it’s boarding now.54、如果你有任何问题,请拨打这个电话; If you have any problem, please call this number.55、请问您有行李要托运吗Do you have baggage to check in56、这件行李可以随身携带吗Is this baggage a free carry-on item 57、体积超过20×40×55厘米,重量超过5公斤的行李都需要办理托运手续,不能随身携带;Any baggage with its bulk exceeding 20 X 40 X 50 CM or its weight exceeding 5 kgs can’t be taken as carry-on items, need to be check in .58、请将行李中的贵重物品和易碎物品取出;Please take out the valuables and fragile items.59、您行李内有些什么物品May I know what’s inside the bag60、这件行李内有玻璃制品;There are some glass items in the bag.61、我有一个手提电脑在箱内;I have a portable computer in the case.62、酒类必须托运;Alcoholic drinks must be checked in. 63、这个箱子不能作为行李托运;This suitcase can not be checked in. 64、这件行李只能办理货运;This baggage can only be shipped as cargo.65、请到海航货运中心办理货运手续; Please go to the HNA’s Cargo center for shipment.66、请问您的行李需要保险吗行李保险每件10元;Do you need to buy insurance for your baggageEach item costs 10 Yuan.67、行李保险是自愿购买的;Baggage insurance is optional.68、请将行李放到传送带上;Would you please place your bags on the conveyor belt69、对不起,您的行李把手已损坏,请在此处签名,证明航空公司对您行李已有的损坏不负赔偿责任;Sorry, the handle of your bag is broken . Please sign your name here. The airlines will not be responsible for damage or breakage.70、您的行李中有易碎物品,如果您坚持要办理托运手续,请在此处签名,证明航空公司对您行李内物品的破损不负赔偿责任;There is a fragile item in your case. If you want to check in, Please sign your name here. The airlines will not be responsible for damage or breakage.71、您的宠物托运需要免疫证明,并按逾重行李交纳逾重费;You have to show the pet’s papersfor quarantine inspection, and wewill charge your pet as excess baggage.72、就这些了吗Is that all73、您的行李需要打包,请到蓝色灯箱处打包,费用自理;Your bags need to be packed. Please get it packed at the blue light box over there. You have to pay for the packing service.74、您的行李属晚到行李,请您在此处签名,我们将尽量为您装上本次航班; Your baggage is late. Sign your name here. We will try to load it.75、您的行李超重了10公斤,恐怕我得向您收费;Your bags are 10 kilos overweight, I am afraid you have to pay for the overweight.76、行李逾重费的标准为公布票价的1.5%,您得交纳200元;The charge for excess baggage is calculated by 1.5% of the standard ticket fare for economy class. So you have to pay 200 yuan.77、请到对面补票柜台交纳逾重行李费; Please pay for the excess baggage at the opposite ticket counter.78、安检人员要检查您的行李;The security checker want to check your baggage.79、您需要什么样的座位What kind of seats do you want80、靠窗的位子还是靠过道的Which do you prefer to,aisle seat or window seat81、我想坐在机上安全出口处;I want to sit by the emergency exit.82、对不起,所有靠窗的座位都没有了; I’m afraid all the window seats have been taken.83、最前排靠过道的座位还有吗Is the first row aisle seat still available84、3号登机口在通过安检后往右转; Gate3 is on your right after the security check.85、8号登机口在通过安检后往左转; Gate8 is on your left after the security check.86、10号登机口在通过安检后左转,走到尽头乘电梯到一楼;Go through the security check and turn left, take the moving staircase at the end of the hall, then you will find Gate 10.87、国际航班值机柜台在大厅左拐角;The check-in counter forInternational flights is on the left corner of the hall.88、头等舱休息室的服务员已出来迎接您,请稍等一下;The service agent of the VIP Lounge has come to meet you, please wait a moment.89、请到对面的柜台交机场建设费,然后通过安全检查;Pay the airport-tax at the opposite counter, then go through the security check.90、顺大路往下走2公里就是海航货运中心;Go along the road for 2 kilometers, then you can get to the HNA’s Cargo Center.91、我们可以为您提供300元的补偿; We can give you 300yuan as compensation.92、我们可以为您改签海口至广州的航班,再改乘CZ3881由广州至北京.We can endorse the flight from Haikou to Guangzhou for you, then you may take the flight CZ3881 from Guangzhou to Beijing.93、票价差额为1300元,需要您自理; The balance of the fare is 1300yuan, you have to pay it by yourself.94、由于机型有变更,我们无法为您提供头等舱座位,只能提供经济舱座位; Because of the change of the aircraft, we cannot give you the first class seats but economy seats.95、我们将为您退回头等舱和经济舱的票价差额,并为您安排最前排的座位; We will return to you the balance between the first class and the economy class, and locate you in the forward section.96、我有联程的航班,如果不准时乘机,联程航班就误机了;I have a connecting flight, if I cannot get the flight on time, itwill be missed.97、如果您要求退票,我们将收取50%的退票费;If you want to refund your ticket, we will charge you 50% of fares.98、您可以保留这张机票,自购票日起一年内可以改签海航任何一班前往广州的航班;You can keep this ticket and endorse any flight to Guangzhou of HNA within the year since the issue date.99、因经济舱已满座,我们为您安排了一个头等舱座位;Because the economy seats are not available, we locate you in the first class seat.100、您仍然享受经济舱待遇;You still enjoy the treatment of the economy class.101、别担心,我们会尽力把您改签另一个航班;Don’t worry .We’ll try to put you on another flight as soon as possible. 102、今天没有其他飞往上海的航班了;There is no other flight to Shanghai today.103、对不起,我们已经尽力了;Sorry, we did our best.104、对不起,您的客票表明南方航空是您从海口至北京指定的承运人,除非南方航空同意,我们不能成为您的承运人; Sorry, your ticket shows that China Southern Airlines is your assigned carrier from Haikou to Beijing. We cannot be your carrier without China Southern Airlines’ agreement.105、您的机票属于折扣票,不能改签其他航空公司的航班;Your ticket is a discounted one, which cannot be endorsed to other airlines’ flight.106、这是定期/不定期航班;This is scheduled flight/non-scheduled flight.107、我们将为您改签最早的航班;We will endorse the latest flight for you.108、对不起,在您指定的航班里,我们没有查到您的定座记录;Sorry, we cannot find your booking record of your assigned flight.109、我们只能把您列入候补旅客名单; We could only put your name on the waiting list.110、您的候补已被确定,请到补票柜台交票款;Your alternative place has been confirmed. Please pick up yourticket at the ticket counter.111、海航和东方航空公司没有联程协议,我们只能为您办理海口至广州的乘机手续;Sorry, there is no connecting agreement between HNA and China Eastern Airlines. We can only check in the section from Haikou to Guangzhou for you.112、对不起,您的定座已被取消,原因正在查询;Sorry, your reservation has been cancelled, we are inquiring the reason.113、我们可以为您办理全额退票;We can refund the full fare ticketfor you.114、您的客票限定在原出票地点退票; Your ticket can only be refunded in the office where it is issued.115、很抱歉先生,您误了中转航班; Sorry, sir. You have missed your connecting flight.116、我不认为是我本人的原因导致我误机;I don’t think I missed the flight because of my personal reason.117、在出发厅的门口,我们有车辆等候,送您去酒店休息;At the gate of the departure hall, we have buses to take you to the hotel. 118、由于原定的飞机晚到,我们换了一架飞机执行该航班;As the former flight is late, we change an aircraft.119、对不起,因为航班超售,我们不能安排您乘坐本次航班;Sorry, because of overbooking, we are not able to board you on the plane . 120、我们没有找到自愿让座的旅客;We have not found the passenger who is voluntary to give up his seat. 121、我们为您安排免费食宿和300元的赔偿,并改签明日最早的航班;We can rebook you on the earliest flight tomorrow, and offer your free accommodation and 300yuan as compensation.122、请留下您的联系电话,有意外情况我们尽快通知您;Please leave your phone number. If there is any change, we will inform you.123、明早我们会安排车辆接您; Tomorrow morning we will arrange buses to pick you up.124、海南这个季节常有台风;There is typhoon in this season of Hainan frequently.125、根据我的经验,今天不能有航班起飞了;According to my experience, therewill not be flights departing today. 126、南京机场因航空管制关闭了,起飞时间不能确定;请您注意听广播;Nanjing airport is closed for ATC air traffic control, the departure timeis not sure, please pay attention to the broadcast.127、我们将为您安排午餐,请到10号候机厅休息,到时间我们会通知您;We will offer lunch for you , please have a rest at No.10 waiting hall. We will inform you on time.128、我们将为您安排免费食宿;/您食宿的费用需自理;We will offer you free accommodation./ You have to pay for your accommodation.129、我认为我的损失应由航空公司负责;I think the airlines is responsible for my loss.130、我已经预定了素食;I have ordered a vegetarian meal. 131、本次航班不配热餐;There is no hot meal served on this flight.132、在机上我们也有婴儿餐;We also have baby food on board.133、机上特殊餐食需提前24小时预定,但我们可以试着为您申请清真食品; Special meals should be ordered 24 hours before the flight. But we will try to request Muslim foods for you. 134、对不起,由于时间仓促,我们无法在本次航班上为您提供素食;Sorry, we cannot serve you vegetarian meal on this flight as time is limited.135、我为我的母亲申请轮椅服务;I request wheelchair service for my mother.136、我的儿子需办理无成人陪伴儿童;My son needs to be checked in as an unaccompanied minor.137、请出示婴儿或儿童的出生证明Please produce the birth certificate . 138、我们会与目的地机场地面人员取得联系;We’ll get in touch with the ground staff at destination airport.139、对不起,轮椅不能带进客舱,必须托运,我们为您提供轮椅,送您登机;I’m so sorry, the wheelchair can’t be in the cabin and must be checkedin . We will use our wheelchair to serve you into the aircraft.三、贵宾室部分140、先生/小姐,你好您是哪个航班的,请出示一下您的机票和登机牌好吗Good morning Sir/Madame/Miss Wang , which flight do you takeWould you please show me your ticket and boarding pass141、您现在需要用早/午/晚餐吗Do you need breakfast / lunch / supper now142、您的航班现在可以登机了,飞机停在远机位,请带好您的随身物品由我带您登机;Your flight is boarding now. The aircraft is waiting at the apron. Please take your belongings andfollow me.143、您的航班会在3个半小时后抵达北京机场;Your flight will arrive at Beijing Airport in three hours and a half. 144、您需要喝点什么吗我们这里有热饮和冷饮;热饮包括咖啡、牛奶、茶,冷饮包括可乐、雪碧、酸奶和矿泉水,果汁类包括苹果汁、菠萝汁、橙汁、芒果汁和椰汁;What would you like to drink We have both hot and cold drinks, including coffee, milk, tea, Coke, Sprite, yogurt, mineral water and fruit juice apple juice, pineapple juice, orange juice, mango juice and coconut juice. 145、先生/小姐,这是您点的苹果汁,请您慢用;Sir/Madam, this is the apple juice you ordered. Please enjoy yourself. 146、您能喜欢我非常高兴;再来点吗I’m glad you like them. Would you like to have more147、不,谢谢;我们不收小费;能为您服务是我的荣幸No ,thanks. We don’t accept tips. It’s my pleasure to serve you.148、对不起,先生;我们这里是禁烟区,不允许吸烟;如果您要吸烟的话出门向右直走有吸烟室;Sorry, sir. Smoking is not allowed here. If you want to smoke, go out of the room and turn right, you willfind a smoking room.149、出门向右直走您就可以看见卫生间了;Go out of the room and turn right, you will find the lavatory.150、您的大件行李可以放在门口,请不要担心,我们会替您保管好的;You may leave your large baggage at the gate. We will take care of it. Don’t worry.151、您的航班不是直飞重庆的,它还要经停深圳;Your flight is not a direct flight to Chongqing. It has a stopover at Shenzhen.152、你看您现在需要吃点什么吗我们这里有炒饭、炒面,方便面、蛋糕和面包; Would you like something to eat We have fried rice, fried noodles, instant noodles, cake and bread.153、我们把你的行李已经提前送上飞机了;We have sent your baggage to the aircraft in advance.154、请用热毛巾;Hot towel, please.155、小心烫手;Be careful It’s hot156、小心地滑;Watch your step It’s slippery.157、我们这里有自助早餐,请您随意挑选; We have self-help breakfast here. Please help yourself.158、如果您有什么需要,请随时通知我们; If you need anything else, please let us know.159、请问您还需要加点什么喝的吗Would you like some more drinks160、先生/小姐,对不起;由于机械原因而造成您的航班延误了,公司已经安排了免费住宿,现在二楼出发厅坐车,请随我来;I’m very sorry, Sir/Madam. Yourflight has been delayed due to mechanical troubles. Our company has arranged free accommodation for you. Now please follow me to take the bus at the departure hall on the 2nd floor.161、打扰了,您的东西吃完了,我帮您收了好吗Excuse me. Since you’ve finishedwith your meal, may I clear off the table162、请问您的咖啡里需要加伴侣吗Would you like some coffee mate in your coffee163、请问您的啤酒里需要加些冰块儿吗Would you like some ice in your beer 164、您好先生,您可以加入我们海航的金鹏俱乐部,只需填写一张申请表,我们就会把您申请的会员卡寄到您那里; You may join our Fortune WingClub,Sir. You only need to fill out this application form, and we will send you the Fortune Wing Card later. 165、成为会员后,只要您乘坐我们的航班,仅凭此卡就可以到我们这里来免费休息;If you become a member of Fortune Wing Club, you can come to the VIP lounge to have a rest with this card before departure..166、加入俱乐部后,您就可以进行里程累积,而累积到一定限额后您就可以兑换免费升舱、免费酒店住房、免费得到我公司赠送的礼品;If you become a member of Fortune Wing Club, you may join the total mileage accumulation plan, and you will enjoy free class upgrade, free accommodation and free presents when your total mileage meets certain standards of the club.167、加入俱乐部后,你可以拨打800电话办理值机手续,预留机上座位号,快速专用安检通道,代购机场建设费及保险费;have your airport tax and insurance bought.168、从您填申请表的日期开始就可以累积里程了;The mileage accumulation begins on the date of your application.169、在没有拿到金鹏卡之前,请您把乘座海航航班的机票复印件留好,待您收到卡后一同将机票复印件和卡号寄给金鹏公司,就可累积里程了;If you haven’t got your Fortune Wing Club card, please keep the copy of your ticket of Hainan Airlines. After you receive the card, you may send the copy together with the card number to Fortune Wing Company, then we may accumulate the mileage for you. 170、里程积分可以上网查询,网址是,而电话可拨0898—You may check your total mileage on the Internet. The website is171、您可以看看我们的会员手册来进行一下了解;You may read our club member manual to get more information.172、先生/小姐您好,请出示一下您的机票和会员卡好吗Would you please show your ticket and Fortune Wing Club Card, Sir/Madam173、我们VIP休息室里设有洗手间;We have lavatory inside the VIP lounge.174、我们这里已开设了有偿服务,休息两小时以内收费用30元,其中包括配餐10元,而超过两小时以上的则按每小时10元累积计费;We have onerous service here---you may pay 30 yuan for rest here within two hours, including 10-yuan-dinner. If your rest exceeds two hours, you should pay 10 yuan per hour for the excess part.175、我们这里有自动售货机,内设有饮料和一些小食品,您可以任意挑选;We have vending machine here. You may choose some drinks and snacks as you like.四、海关申报176、请把你的护照给我看一下;May I see your passport, please177、你这次旅行是为了公务还是游玩Are you traveling on business or for pleasure178、有没有什么东西要申报珠宝或现金179、Do you have anything to declare Jewelry or cash180、欢迎来中国,我可以看一下您的入境申请报表吗181、Welcome to China. May I have a look at your customs declarationform,please182、您先去办手续,我来帮您照看大件行李;You go ahead with the formalities. I’ll see to the heavy luggage.183、您持的是哪种签证---旅游签证; What type of visa have you got ---I have a tourist visa.184、请把您的箱子打开,好吗-185、--好的,请检查;186、Would you mind opening your suitcase --- Not at all. Check it, please. 187、您有应缴税的东西吗 ---没有,这是我的个人用品;Have you anything dutiable No, these are only personal effects.188、海关检查就这些了吗Is that all for customs formalities 189、是的,检查完毕;希望您在中国过得愉快;Yes, you are through with it. I hope you will enjoy your stay in China. 190、你没有携带需要申报的东西吗Are you carrying any items that need to be declared191、难道你没有需要申报的东西吗Do you have anything that must be claimed192、请出示您的申报表给我;Would you please hand me your customs declaration form193、请把您的申报表准备好;Please have your customs declaration form ready.194、请出示护照和申报单;Your passport and declaration card, please.195、您是说您丢了入境卡吗没关系,我再给您拿一张;You mean you have lost the entrance cardIt doesn’t matter. I’ll bring you another one at once.196、填写这些表格时,如果有任何问题或困难;请随时叫我们;Please don’t hesitate to call us if you have any questions ordifficulties in filling out these forms.197、你有没有携带任何水果、蔬菜、鲜肉或植物进本国Did you bring any fruits, vegetable, fresh meats or plants into this country198、易腐烂的东西也是不能带进来的;Perishables are also not allowed.199、你是否有东西需要申报Do you have anything to declare200、你还有其他行李吗Do you have any other baggage201、请将这张申报卡交给出口处的官员;Please give this declaration card tothat officer at the exit.☆入境检查情景1202、请出示你的护照;这是我的护照;May I see your passport, please Hereis my passport.203、你到澳洲的目的观光商务,留学What's the purpose of your visitSightseeing business, study204、您以前到过这里吗Have you ever been here205、你计划在澳洲逗留多久10天How long will you be staying inAustralia10 days.206、你住在哪里我住在凯悦酒店where are you staying I'll stay atHyatt hotel.207、有回台湾的返程机票吗有,在这里; Do you have a return ticket to TaiwanYes, here it is.208、你随身带了多少钱 2000美元How much money do you have with youI have 2000 U.S dollars209、祝你在澳洲旅行愉快Have a nice stay in Australia.☆入境检查情景2 210、对不起,我不懂英文; I'm sorry. I don't understand Chinese. 211、有懂中文的工作人员吗 Does anyone here speak English212、请出示你的护照和海关申报单 Your passport and declaration card, please.213、请打开这件行李 Please open this bag. 214、这是什么东西 215、 216、What are these217、这是我带回中国的纪念品 This is a souvenir that I'm taking to China.218、你带有任何酒类或香烟吗Do you have any liquor or cigarettes 219、这架照相机是我自用的;The camera is for my personal use. 220、这件物品你必须交纳关税 You'll have to pay duty on this. ☆入境检查情景3221、麻烦请给我你的护照; May I see your passport, please 222、这是我的护照;Here is my passport / Here it is. 223、 ----旅行的目的为何 224、 225、What's the purpose of your visit 226、 ----观光公务; SightseeingBusiness.227、您预计在美国停留多久228、 5天; 229、How long will you be staying in the United States 5 days.230、预计停留约10天;I plan to stay for about 10 days. 231、我只是过境而已; I'm just passing through. 232、我今晚将动身前往日内瓦; I am leaving for Geneva tonight. 233、将在那儿住宿 Where are you staying 234、我将住在波士顿饭店; I will stay at Boston Hotel. 235、是否有台湾回程机票Do you have a return ticket to Taiwan236、有的,这就是回程机票;Yes, here it is. 237、随身携带多少现金How much money do you have with you 238、大约800美元; I have 800 dollars. 239、祝你玩得愉快; Have a nice day. 五、了解海关手续240、能向我介绍一下关于通关的情况吗 Would you like to tell me something about clearing customs241、到一个国家时要通关;When you arrive in a country, you clear customs.242、许多国家的海关有两种通道;绿色通道和红色通道;A lot of countries have two channels: the green channel and the red channel. 243、还有一些国家如印度有三种通道：白色通道、绿色通道和红色通道; Some countries, like India, have three channels: the white channel, the green channel and the red channel. 244、如果你携带的东西超出免税范围或属于禁带的物品,你就得从红色通道通过并向海关官员申报物品;If you have more than the duty-free allowance or prohibited goods, you go through the red channel and declare them to a customs officer.245、如果你没有需要申报的物品并且海关官员又没有阻拦你,你就可以直接通过绿色通道了;If you otherwise have nothing to declare, you go straight through the green channel unless you are asked to stop by an officer.246、我们去一个国家时需要陈述旅行的目的;W e’ll have to state the purpose of going to a certain country. 六、机场取行李用语247、我去哪里取行李 Where can I get my baggage 248、这是我的托运行李卡; Here is my claim tag. 249、请抓紧时间找我的行李; Could you please check it urgently 250、你丢失了几件行李How many pieces of baggage have you lost251、请描绘你所丢失的行李的外表特征 Can you tell me the features of your baggage252、是一件大的皮箱,挂有我名字的标签;It is a large leather suitcase with my name tag.253、我的行李可能丢了,所以我想填写一份丢失行李登记单; I may have lost some baggage so I'd like to make a lost baggage report. 254、需要多长时间可以找到我的行李 How soon will I find out255、找到行李后,请尽快送到我的酒店; Please deliver the baggage to my hotel as soon as you've located it ☆行李遗失情景对话 256、我在何处可取得行李 Where can I get my baggage 257、我找不到我的行李; I can't find my baggage. 258、这是我的行李票; Here is my claim tag. 259、是否可麻烦紧急查询Could you please check it urgently 260、你总共遗失了几件行李How many pieces of baggage have you lost261、请描述你的行李;Can you please describe your baggage262、它是一个中型的灰色绅耐特皮箱;It is a medium-sized Samsonite, andit's gray.263、它是一个上面系有我名牌的大型皮制黑蓝色行李箱;It is a large leather suitcase with my name tag. It's dark blue.264、它是一个茶色小旅行袋;It's a small overnight bag. It'slight brown.265、我们正在调查,请稍等一下;Please wait for a moment while we are investigating.266、我们可能遗失了几件行李,所以必须填份行李遗失报告;We may have lost some baggage so we'd like to make a lost baggage report. 267、请和我到办公室;Would you come with me to the office 268、多快可找到How soon will I find out269、一旦找到行李,请立即送到我停留的饭店;Please deliver the baggage to my hotel as soon as you've located it. 270、若是今天无法找到行李,你可如何帮助How can you help me if you can't find my baggage today271、我想要购买过夜所需的用品;I'd like to purchase what I need for the night.七、旅行中机位预约、确认272、海南航空,您好;Hello, this is Hainan Airlines.273、请说您的姓名与航班号274、What's your name and flight number 275、行程是哪一天 6月10日;276、When is it June 10th.277、我找不到您的大名;I can't find your name.278、我仍然无法在订座名单中找到您的名字;I still can't find your name on the reservation list.279、一个经济舱座位,对吗One economy class seat, is that right 280、谢谢;你们何时开始办理登机Thanks a lot. What time will youstart check-in281、你必须在至少1小时前办理登机; You must check in at least one hour before departure.282、抱歉,这班飞机已客满;Sorry, this flight is full.283、下一班飞往多伦多的班机何时起飞When will the next flight to Toronto leave284、太好了;请告诉我班机号码与起飞时间That will be fine. What's the flight number and departure time285、你们有没有直飞新西兰的航班Do you have any direct flight to New Zealand。

航空地面服务英语完整版

航空地面服务英语集团标准化办公室：[VV986T-J682P28-JP266L8-68PNN]航空地面服务人员实用英语A:airplane飞机|airport机场|airliner班机|airline航空公司?airportterminal机场候机楼|airportfee机场费进站|arrivals（进港、到达）arrivingfrom来自------|航空公司汽车服务处airlinecoachserviceactualtime实际时间|aircraftcrew、aircrew机务人员|airportbus机场巴士airhostess、stewardess空中小姐|airterminal航空集散站air-sicknessbag晕机袋|airterminal候机室|armrest扶手?arrivaltime到达时间|B:baggagecart行李车|bus;coachservice公共汽车| boarding登机|bank银行?boardingpass(card)登机牌|bar酒吧|BusinessClass商务客舱baggageclaimarea行李领取处| byair、byplane乘飞机baggageclaimarea行李认领处| baggageinsurance行李保险baggageclerk,redcap行李搬运员| boarding?check登机牌C:carrier乘运人（公司）|?class(farebasis)座舱等级| customs海关?check-in登机手续|cash付款处|coachpick-upoint大轿车乘车点carhire旅客自己驾车| coffeeshop咖啡馆| checkedbaggage托运的行李currencydeclaration货币申报|customsservicearea海关申报处CanIputmybaggagehere我能将手提行李放在这儿吗？Couldyouchangemyseat,please是否可替我更换座位？Couldyoutellmehowtofill请告诉我如何填写这张表格checkin办理登机手续|checkout办理离开手续|channel通道?certificateofvaccination预防接种证书| customsformalities报关单customsdeclarationform报关单| customsprocedure海关手续civil、interior国内|Couldupleaserepeatthat请求对方再说一次? currencyexchangeshop外币兑换店|carry-on?baggage随身行李D:domesticairport国内机场|date起飞日期|domesticdeparture国内航班出站duty-free免税店|departurelounge候机室|departureto前往------|delayed延误?departuretime起飞时间|downstairs由此下楼|departures出站、出港、离开?DomesticFlight国内班机|?Doyouhaveanythingtodeclare您有任何东西要申报吗DoyouhaveChineseNewspaper你有中文报纸吗|dutiablearticles税物件delay航班误点|departuretime起飞时间|Dialogue对话E:exit出口机票|endorsement/restrictions指限定条件|EconomyClass经济舱Excuseme,whereisthebaggageclaimarea对不起，哪里是行李提领区？earplug耳塞|eye-mask眼罩|emergencyexit紧急出口|exchange?rate汇率F:flightno航班号|from起点城市|FLTNo(flightnumber)航班号FirstClass头等舱|FlightNumber班机号码|flightschedule航班时间表firstclass一等舱G:gatedeparturegate登机口|greetingarriving迎宾处|goodstodeclare报关物品H:hotel;reservation订旅馆|Howmuchisairfare机票多少钱HowmuchlongerdoesittaketogettoHonolulu还要多久到达檀香山？HowlongareyougoingtostayinAmerica您要在美国待多久？healthcertificate健康证明|headset?plug耳机插头I:internationalairport国际机场|internationalterminal国际候机楼internationaldeparture国际航班出港|internationalpassengers国际航班旅客中转Ifeelcool,mayIhaveablanket请给我一条毯子好吗|InternationalFlight国际航班in入口|I’dliketoreconfirmmyplanereservationplease.我想要确认我预订的机位。

地服人员英语培训提纲

下午
预计时长
主题
对应章节
内容
4
65分钟
地面服务场景检等常见场景用语
5
65分钟
地面服务场景解析5
下册第一章，第二章及第四章
手推车、行李、保险、医疗及其他服务，警务服务及摆渡车服务
6
20分钟
知识穿线回顾
全书
整体内容总结
地服人员机场实用英语培训大纲
参考教材：机场实用英语（上下）（高等教育出版社）
培训内容：
上午
预计时长
主题
对应章节
内容
1
40分钟
地面服务场景解析1
上册第二章
常用问候语、咨询用语等
2
70分钟
地面服务场景解析2
上册第三章
售票、值机、特殊旅客、公务舱/头等舱常见场景用语
3
70分钟
地面服务场景解析3
上册第三章
登机、航班异常等常见场景用语

航空公司地服英语AirlinesGroundService

Airlines Ground Service 航空公司地服篇A.The Ticket 票务岗位Level 1: 初级篇1.There’s no discount tickets for the flight you want to order.您想订的这个航班没有折扣票。

2.The tickets for flight ** is sold out.今天去XXX的航班已经全部没票了。

3.Sorry, please refund the ticket where it is issued.很抱歉，请您去原出票地办理退票手续。

4.Please show me your original documents (passport/ID card/residencebooklet, etc.)请您出示证件的原件（护照、身份证、户口本等）。

5.The ticket you’ve bought is at a big discount. It’s non-endorsable andnon-refundable.您购买的这张机票是折扣率很低的客票，不允许改签/不允许退票。

6.You’ll have to pay ** for the ticket refund.如果您退票需要收取退票费***元。

7.Do you want a one-way or round-trip ticket?请问您要单程票，还是往返票。

8.Do you want First Class, Business Class, or Economy Class?请问您要头等舱、公务舱还是经济舱。

9.Please fill out this application form for the ticket.请您填写这张购票申请表。

10. I f you don’t have enough cash, you could pay by card.如果您现金不够，可以刷卡。

航空地面服务人员实用英语分享

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2.公共服务英语
• 11. It takes about__hours and__ minutes. You will arrive at__about ___ . 飞行时间是 __小时__分钟。到达__时间约_____ .
• 12. I beg your pardon?请再说一遍，好吗？/ • 13. You are speaking a little bit too fast for me. Could
2.公共服务英语
• 6. Very nice to meet you! 很高兴认识您。 • 7. It is a direct/connecting flight. 这是直达/中转航班。 • 8. -- When do I have to get to the boarding gate?
我要何时到达登机口？ --You should get to the boarding gate half an hour before departure.
1.常用英语词汇
• 普通护照 Ordinary passport
• 外交护照 Diplomatic passport
• 公务护照 Service passport
• 永久居留卡（绿卡） Permanent Resident Card
• 枫叶卡 The Card of Maple Leaf
•me
湖北空港航空地面服务有限公司 HUBEI AVIATION GROUND SERVICES COLTD
3.值机服务英语
• 10. Special meals should be booked 24 hours before departure. 特殊旅客餐食应在起飞前二十四小时预订。
• 11. Breakfast/ Brunch /Lunch / Dinner will be available on the flight. 机上供应早餐／早午餐／中餐／晚餐。
湖北空港航空地面服务有限公司 HUBEI AVIATION GROUND SERVICES COLTD
3.值机服务英语
• 14. Miss, the check-in has been finished half an hour before departure. 小姐，乘机手续在航班起飞前半小时已停止办理。
英语培训
——2011年4月1日
湖北空港航空地面服务有限公司 HUBEI AVIATION GROUND SERVICES COLTD
培训内容
1.常用英语词汇 2.公共服务英语 3.值机服务英语 4.登机、接机服务英语 5.航延英语 6.处理不正常行李服务英语 7.售票服务英语
湖北空港航空地面服务有限公司 HUBEI AVIATION GROUND SERVICES COLTD
• 2. Please show me your itinerary/receipt of E-ticket. 请出示您的电子机票。
• 3. Would you like a window seat or an aisle seat? 您需要靠窗座位还是靠走廊的座位？
• 4. It’s an aisle seat / a window seat/ a seat next to the emergency exit. 它是个走道位子/靠窗的座位/靠紧急出口的座位。
1.常用英语词汇
• ETD: estimated time of departure预计起飞时间 • ETA: estimated time of arrival预计到达时间 • ATD: actual time of departure实际起飞时间 • ATA: actual time of arrival实际到达时间
• 15. You should check in at Counter No.18. 您在值机18号柜台办理乘机手续。
• 16. Don’t worry, we will try our best to help you. 别担心，我们会尽力帮助您。
• 17. What a pity!/I am sorry to hear that. 非常遗憾。／非常抱歉听到这事。
• 12. Please hurry up to pass security check, now it’s boarding. 请您赶快过安检，现在已经登机了。
• 13. Sorry, you have missed the time for check-in. 对不起，您已错过本次航班乘机手续的办理时间。
• 5. I’m afraid all the window seats have been taken. 对不起，所有靠窗的座位都没有了。
湖北空港航空地面服务有限公司 HUBEI AVIATION GROUND SERVICES COLTD
3.值机服务英语
• 6. Your seat is in the middle section of the cabin. 您的座位在机舱的中部。
• 行李领取处 Luggage claim/baggage claim
湖北空港航空地面服务有限公司 HUBEI AVIATION GROUND SERVICES COLTD
1.常用英语词汇
• 天气原因Bad weather （heavy snow/heavy rain/ Thunderstorm 大雪/大雨/雷暴）
湖北空港航空地面服务有限公司 HUBEI AVIATION GROUND SERVICES COLTD
3.值机服务英语
• 1. Do you have any check-in baggage? 请问您有托运行李吗？
• 2. How many pieces of baggage would you like to check in? 您有几件托运行李？
• 18. I will ask someone else to help you. Please wait a moment. 我找别人来帮您，请稍等．
湖北空港航空地面服务有限公司 HUBEI AVIATION GROUND SERVICES COLTD
3.值机服务英语
• 1. Please show your passport. 请出示您的护照。
湖北空港航空地面服务有限公司 HUBEI AVIATION GROUND SERVICES COLTD
2.公共服务英语
• 1. Good morning/ afternoon / evening, Sir/Madam. May I help you? 先生、小姐早上/下午/晚上好，要我帮忙吗？
• 2. Excuse me. 对不起。（为了引起他人注意或因为打扰别人）
• 3. It doesn’t matter/Never mind. 没关系。 • 4. You’re welcome./ It’s my pleasure。别客气。 • 5. Have a nice trip./ Enjoy your trip.
祝您旅途愉快！
湖北空港航空地面服务有限公司 HUBEI AVIATION GROUND SERVICES COLTD
湖北空港航空地面服务有限公司 HUBEI AVIATION GROUND SERVICES COLTD
1.常用英语词汇
• 靠过道\窗口的座位 Aisle seat\ Window seat
• 候机楼 Terminal building
• 中转柜台 Transfer counter
• 贵宾室 V.I.P room
• 8. The service agent of the VIP Lounge has come to meet you, please wait a moment. 头等舱休息室的服务员已出来迎接您，请稍等一下。
• 9. Please show me your club card, we can record the mileage for you. 请出示您的会员卡，我们可以为您累计里程。
• 7. I’m afraid we are unable to offer your three seats together at present. What I can do is to give you seats as close as possible to each other. 没有三位一起的座位。我尽量为您安排相邻的座位。
you speak a bit slower? 您说得太快了，请说慢一点.
• 14. Just a moment, please. I’m going to check. 请您等一等，让我查一查。
湖北空港航空地面服务有限公司 HUBEI AVIATION GROUND SERVICES COLTD
2.公共服务英语
湖北空港航空地面服务有限公司 HUBEI AVIATION GROUND SERVICES COLTD
1.常用英语词汇
• 超大/不规则行李Oversized / irregular luggage • 婴儿车Buggy • 轮椅Wheel chair • 行李手推车Trolley • 摆渡车Ferry Bus • 机场大巴Airport Shuttle Bus • 孕妇Pregnant women • 无陪儿童Unaccompanied child • 素食Vegetarian meal
• 15. I’m sorry to keep you waiting so long. 让您久等，实在抱歉。
• 16. Because the economy seats are not available, we locate you in the first class seat. You can still enjoy the treatment of the economy class. 因经济舱已满座，我们为您安排了一个头等舱座位。您仍然享受经济舱待遇。

民航_地服英语学习资料