《民航服务英语》最新版教学课件Unit1 Check-in at teh airport
民航客舱服务英语课件unit
Have
That’s
all. 就这些(口语短语)
oral practice 4
A：我已经等了15分钟了，怎么回事呢！ B：很抱歉拖延了你的饮料，我可以知道你点 了什么吗？ A：我点了一杯咖啡。 B：是黑咖啡还是白咖啡？ A：白的，不加糖。
Some explanation：
A:我的包不见了。 B：你放在哪里了？放在行李架上或其他什么 地方了吗？ A：我放在座位旁边了。可能掉到地上了，但 我找不到了。 B：不要急，我保证你能找到的。找到了吗？ A：哦，找到了。它就在凳子的下面，多谢了 、
Sentence patterns Hello! Welcome aboard! What ‘s up? What’s happening?
民航客舱服务实用英 语Fra bibliotek刘霞Main idea：
New
words and expressions: Dialogues: Sentence patterns: Act out:
Some explanation：
It’s
time for``` 是· · · 的时间了 We have prepared```我们准备了· · · We have prepared some drinks and desserts for guests. Which would you like? 你喜欢什么啊？
民航客舱服务英语-unit 1-
Dialogue four weather condition
❖ What contents does the weather condition consist of?
❖ It will clear up in Macao today. The temperature rises to and drops to with breeze.
8
Listen to dialogue two flight information
❖ How about the distance from Hangzhou to Hong Kong?
❖ What contents does the flight ❖ Information consist of?
9
Dialogue three flight route
❖ What contents does the flight route consist of?
❖ We are bound for Sydney and the flight time is , the departure time is and the arrival time is .
❖ How about the special ❖ passengers?
12
Dialogue six assigns the task
❖ What contents does the assigning the task consist of?
❖ I will assign the task by seniority and qualifications for the coming flight.
This is
15
《民航服务英语》课件
CZ3151
由深圳至北京航班,由南方航空公司承运的去程航班
MU508
由东京飞往北京 , 是中国东方航空公司承运的回程航班
Section1 Ground Service
Unit1 Ticket Service
Part 1 Listening
1. Inquiry
A: Good morning. May I help you ？
公司的基地所在地区 , 第二位代表航班基地外终点所在地区 , 其中数字 1 ：华北，2 ：西北，3 ：华南，4 ：西南，5 ：华东， 6 ：东北，8 ：厦门，9 ：新疆 , 第三、第四位表示航班的序号 , 单数表示由基地出发向外飞的航班 , 双数表示飞回基地的回程 航班。
例如：CA1206
末位 6 是双数, 表示该航班为回程航班 06 为航班序号, 西北, 西安属西北地区 华北地区, 国航的基地在北京
➢ Learn how to refund tickets for passengers. ➢Learn how to reschedule for passengers.
如何看懂航班号的含义
编排是由航空公司的二字代码加+4 位数字组成 , 航空公司二字代码由国际航协统一分配。后面四位数字的第一位代表航空
way to Tokyo. Is that correct? P: Yes. Thank you.
Section1 Ground Service
Part 2 Dialogues
2. Telephone Confirmation
Unit1 Ticket Service
G=groundstaff
P = passenger
G: It’s my pleasure.
大学民航服务英语教材
大学民航服务英语教材Chapter 1 Introduction to Civil Aviation Services1.1 The Importance of Civil AviationCivil aviation plays a crucial role in facilitating global travel and transportation. This chapter introduces students to the significance of civil aviation services and the various sectors within the industry.1.2 Overview of AirportsThis section focuses on the different types of airports and their functions. It explains the layout and infrastructure commonly found at airports, including runways, terminals, gates, and control towers.1.3 Airlines and AircraftStudents will learn about the different types of airlines operating in the civil aviation industry. The chapter also covers various types of aircraft, ranging from small regional planes to large wide-body jets.Chapter 2 Passenger Services2.1 Check-In ProceduresThis section delves into the check-in process, including baggage allowance and security measures. Students will gain an understanding of the required documents and procedures for check-in.2.2 Boarding and DepartureStudents will learn about boarding procedures, including gate assignments, boarding passes, and pre-flight safety checks. This section also explains how airlines handle boarding and departure delays.2.3 In-Flight ServicesThis section explores the range of services available to passengers during a flight, such as onboard meals, entertainment systems, and in-flight shopping. Students will understand the importance of providing excellent customer service during the flight.Chapter 3 Safety and Security3.1 Aviation Security MeasuresStudents will learn about the various security measures implemented to ensure the safety of passengers and crew. This section covers topics such as baggage screening, passenger screening procedures, and the role of air marshals.3.2 Emergency ProceduresThis section outlines the emergency procedures to be followed in the event of a crisis, such as an aircraft evacuation or medical emergencies. Students will understand the importance of proper training and preparedness for handling such situations.Chapter 4 Airline Operations4.1 Airline Reservations and TicketingStudents will gain insight into the process of making airline reservations, issuing tickets, and managing seat availability. This section also covers ticket pricing and fare structures.4.2 Baggage Handling and TrackingThis section explores the procedures involved in handling and tracking passenger baggage. Students will learn about the importance of accurate baggage handling and the use of advanced tracking technologies.4.3 Airline Customer ServiceStudents will understand the role of customer service in the civil aviation industry. This section focuses on handling customer inquiries, complaints, and providing assistance to passengers with special needs.Chapter 5 Airline Management5.1 Airline Finance and EconomicsThis section provides an overview of the financial aspects of running an airline, including revenue management, cost control, and profitability analysis. Students will gain insights into the economic challenges faced by airlines.5.2 Crew Resource ManagementStudents will learn about the importance of effective crew resource management in ensuring operational safety. This section covers topics such as crew communication, decision-making processes, and teamwork.5.3 Airline Marketing and PromotionThis section introduces students to the basics of airline marketing and promotion. It explores strategies used to attract and retain passengers, including advertising campaigns and loyalty programs.ConclusionThe completion of this English textbook on university-level civil aviation services equips students with essential knowledge about the industry. With an understanding of the various aspects of civil aviation, students will be prepared for future careers in this field.。
民航服务英语 教学课件 ppt 作者 叶宁 43222 民航服务英语1
Sydney is the state capital of _________ and the most populous city in Australia. It is located on Australia’s __________ of the Tasman Sea. As of June 2010, the greater metropolitan area had a population of ________ people. Inhabitants of Sydney are called Sydneysiders.
I can： ◇talk about the procedures of booking air tickets. ◇change the date of the booked flight.
Knowledge Base Words and Phrases
book [bʊk] vt. 预订 flight [flaɪt] n. 飞行；班机 available [ə'veɪləbl]adj. 有效的;空闲的 red-eye flight ['red'aɪ flaɪt] 夜间航班 departure [dɪ'pɑːtʃə] n. 离开；出发 department [dɪ'pɑːtmənt] n. 部；系 cancel ['kæ nsl] vt. 取消；删去 arrival time [ə'raɪv(ə)l taɪm] 到达时间
民航服务英语
Unit 1 Ticket Service
Part III Announcements
Exercise Read the announcement and fill in the blanks with the given words.
民航客舱服务英语综合教程PPT unit 1 Preflight Briefing
Unit 1 Preflight Briefing
Section 1 Listening
Phrases in Listening •preflight briefing 航前准备会 •communicate information 交流信息 •reduce the risk 减少风险 •cabin crew manuals 乘务员手册 •emergency procedures 紧急程序 •aviation first aid 机上急救 •organize workload 安排工作 •safety and emergency procedures 安全和紧急程序 •individual questions 一对一问题 •potential nose gear collapse 潜在前起落架故障
have your required items: ID, passport, _m ___a__n_u__a__ls__ and introduce
themselves - their task is to organize the workload and make sure the cabin crew know their responsibilities.
company news. it is also wise to check your cabin crew manuals for a quick reminder of safety and emergency procedures and aviation first aid. 3、The senior cabin crew member( SCCM) will check with you that you
(完整版)民航服务英语口语教案unit1-1
《英语口语》授课授课设计章节课题授课种类授课目的重点难点Unit 1 Booking Tickets 课次序号 1 理论授课时间2018 年 3 月 6 日学时数 2Teaching objectives:1.To learn how to enquire about flight Information.2.To get the idea of telephone reservation.3.To learn the change of reservations4.To master ticketing and change of tickets5.To learn how to deal with refunding the tickets bookedand paying for the cancellation.Teaching key points ：1.Some key words and expressions.2.To know the pricing structure for air tickets.Teaching difficult points ：1.Some key words and expressions.2.To know the pricing structure for air tickets.教具multimedia复习与导 1. Introduction of the learning plan.入1. Introduction of the learning plan. (10 mins)[Activity ：T explains.]教学授课过内容程与方法II. New words and phrases learning (15 mins)Step1. Listen to the recording of the words andphrases twice. (2 mins)Step2. T explains the phonetic symbols and the meaning of the words and phrases.(3 mins)Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (5 mins)Words and Phrases: available, alternative, reconfirm, stopover, round trip ticket, one way ticket, non-stop flight..Step4. T lets Ss read the words and phrases and correct the wrong pronunciation.(5 mins)Ⅲ. Exercise 2 & Exercise 3(40 mins)Step1. T explains the phonetic symbols and the meaning of the terms.(15 mins)Step2. Read after T twice. (5 mins)课堂总结部署作业备注Step3. Ss try to remember the meaning and thepronunciation of the words and phrases. (10 mins)Terms: 航班号，售票代理，往返机票，经济舱，集体票，承运人， direct flight, waiting list, original fare, ticket counter, overbooked flight, cancellation fee etc.Step4. T lets Ss read the words and phrases and correctthe wrong pronunciation.(10 mins)IV. Dialogues (20 mins)Step1.Listen to the recording of the dialogues twice, thenT asks Ss the main idea of the dialogues. (8 mins)Step2. T explains the difficult points of each dialogue; T lets Ss do exercise 1; T and Ss summarize the general meaning ofthe structures in each dialogue together. (5 mins)Step3. Ss role-play each dialogue and T corrects thewrong pronunciation. (7 mins)V. Summary(2 mins)1.We have learnt the new words and terms in unit ；12.We have learnt how to book tickets.Ⅵ. Assignments (3 mins)1.Review the new words and terms;2.Preview the dialogues we haven’tlearnt;3.Do exercise 4 and exercise 7.Blackboard designUnit 1 Booking TicketsⅠ. Introduce the learning planⅡ. New words and phrases learningⅢ . Exercise 2 & Exercise 3IV. DialoguesV.SummaryⅥ . Assignments1.We have learnt the new words and terms in unit ；12.We have learnt how to book tickets.1. Review the new words and terms;2. Preview the dialogues we haven’ t learnt;3. Do exercise 4 and exercise 7.。
最新民航乘务英语UNIT1教案
民航乘务英语U N I T1教案教案首页Period 1-2ⅠSelf-introduction:ⅡImportance and Definition of Cabin EnglishCompared with the train and bus, plane is the fastest and safest way of transportation. Approximately 3 million passengers are carried on commercial aircrafts every day and delivered safely to their final destination, so it is very important for us to get some knowledge of Cabin English. It includes what passengers should do at the airport; who are airline personnel（航空工作人员）;what CA’s should do before, in and after flight; how to deal with some difficult situations, etc.Ⅲ Lead–in 10’1 Ask the students to answer my questions: “Did you travel by air? Can you describe the experience?”2 I’ll introduce my experiences when I travelled by air twice.Ten years ago I travelled to Guizhou province with my friends. Because the train would last two days, we couldn’t bear it, so we chose to go there by air. Because it was the first time for me to travel by air, I was much interested in the flight, and everything was new to me. When the plane took off, I felt weight loss /weightlessness. Everything on the ground became smaller and dimmer gradually; at last what we could see was clouds. Clouds were flying in the sky like angels /fairies. How free they were! How clean they were! The food in the plane was delicious; the air stewardesses were rather pretty. Everything was perfect. Suddenly I felt dumpy, “What happened? Is there anything wrong with our aircraft? Will our plane crash?” I was frightened very much. After a while I was told that that was a little turbulence. Wow, only a false alarm! I released. After 45- minutes- flight, we arrived at Guiyang airport safely. That’s my first experience by air. It’s unforgettable!During this Winter Holiday, I travelled to Hainan province by air. We arrived and left there at midnight, so I saw nothing but some flashing lights on the wings.Those were my two experiences by air. I believe you will have your own experiences in the future.General Ideas about Unit 1:Ⅳ Aims：1 to get some procedures of how to check in, how to pass through the security control, how to board an aircraft, etc.（了解如何办理登机手续、通过安全检查、登机等流程）；2、to learn the key words and expressions.Ⅴ Teaching’s important points and difficulties(教学重点与难点)：1 some key words and expressions:adept, approximately, overhead compartment,considerably, destination, detect,embarkation, emit, exceed,exile, expire, expiry date,practice, portable, quarantine,reject, suspect, turbulent,valid, air stairs, aisle seat,baggage allowance, baggage reclaim, baggage tag,conveyor belt, hand luggage, excess baggage,boarding bridge, boarding car /pass, boarding gate,Bureau de Change, business class, economic class,check in, customs control, passport control,declaration form, immigration form, departure lounge,duty-free allowance, go through customs, flight number,ground crew, health certificate, the certificate of inoculation,terminal building, traveller’s cheque, etc.；2 to get some ideas of how to check in, how to pass through the security control, how to board the plane, etc. and more importantly, you can demonstrate the procedures by yourselves.（更重要的是能将从办理登机手续到登机的工作流程表演出来。
民航客舱服务英语教程课件
How do you think about the job as a flight attendant?
On the one hand it is very proud, beautiful and high salary, on the other hand it is laborious, painstaking and dangerous.
What do flight attendants need to do during the flight?
The main responsibility is the safety of passengers on that flight. Besides ensuring the safety of passengers flight attendants should provide a comfortable service.
Unit 12 Pre-arrival and after arrival
Unit 1
Preparation for the Flight
Introduction to Cabin Services
Questions:
➢Have you ever been taken an airplane? ➢How do you think about the job as a flight attendant?
Welcome aboard!
Can you guess what the flight attendants say to the passenger?
Excuse me, can I help you? Excuse me. May I help you to put your baggage?
民航情景英语最新版教学课件Unit1
Sample Conversation 1
Clerk: Good morning. This is China Southern Airline Booking Office. Can I help you? Passenger: I want to fly to Changchun. Do you have any fight from Shanghai to Changchun tomorrow? Clerk: One moment, please. I’ll check what’s available. Passenger: I’d like to travel business class. Clerk: OK. We have Flight CZ6374 leaving Shanghai at 7: 05 a.m. Do you make the reservation now? Passenger: Yes. Clerk: What’s your name, please? Passenger: John Smith. j-o-h-n, for John, s-m-i-t-h, for Smith. Clerk: All right, sir. Now I’ve confirmed one business class seat on Flight CZ6374 leaving Shanghai at 7: 05 a. m. to Changchun on July 16. Is that right? Passenger: Yes. When should I get to the airport? Clerk: Please be there by 5: 05 at the latest. Passenger: OK. I will. Thank you, bye!
《民航服务英语》课件
行李服务
准备和流程
行李服务是指在航空运输期间 为乘客提供的一系列服务，包 括托运行李、随身携带物品和 快递等。乘客需要根据要求合 理安排行李，避免超重和超长。
基本流程和程序
在登机前，乘客需要把行李交 给专业工作人员进行托运，随 身携带物品需要通过安全检查。 在航班结束后，工作人员会将 乘客的行李交还给乘客本人。
《民航服务英语》PPT课 件
本课程将带你了解民航服务的各个部分。你将会学习到不同服务的基本流程， 服务对象和服务内容。通过本课程，你将更好地了解民航服务领域和未来的 发展。
民航服务介绍
定义和概述
分类和特点
重要性和发展前景
民航服务是指在航空运输过程中 提供的各种服务，包括机场服务、 航班服务、客舱服务、行李服务 和安全服务等。
客舱服务
准备和流程
客舱服务是指在航班期间为乘客提供的一系列服 务，包括座位指导、餐饮服务、安全示范等。
基本流程和程序
在航班期间，机上服务人员需要提供各种服务， 包括座位指导、餐饮服务、安全示范等。服务要 求高效快捷，服务人员需要具备丰富的经验和专 业技能。
服务对象和服务内容
客舱服务的服务对象是乘客。服务内容包括清洁 服务、座位指导服务、日常用品及饮料等服务。
3
服务对象和服务内容
安全服务的服务对象包括乘客和机组人员。服务内容包括提醒乘客遵守安全规定、 检查飞机设备和引导紧急状况应急措施等。
结束语
1 总结课程内容
通过本课程，我们对民航服务的不同部分和 服务内容有了更加深入的了解，了解了不同 服务的基本流程和程序，为我们更好地享受 航空运输提供了基础。
2 展望民航服务的未来
随着科技的不断发展，民航服务的未来将会 更加智能化和个性化。更加高效快捷的服务 将会得到更多的应用，让人们旅行更加方便 和舒适。
Unit 1航空服务英语课件
Lesson 1 Telephone Call for Information
Dialogue:
Dialogue: Task 2 Listen to the tape and complete the dialogue.
Telephone Call for Information（电话问讯） A: Hello! B: Hello, is this the ________I_n_q__u_ir_y__O__f_fi_c_e_?__? A: Yes, who is _____c_a_l_li_n_g______________? B: Denny ________c_a_ll_in__g___________. A: ________A__n_y_t_h_i_n_g__we can do for you, Mr. Denny? B: Can you tell me the ______a_r_r_i_v_a_l_t_im___e_______of CZ3460 from Kunming? A: Certainly. It is ________s_c_h__e_d_u__le__d______to arrive at 9:25 pm. However, _________d__u_e__t_o__t_h_e_____bad weather conditions, this flight will not arrive _______o_n__s_c_h__e_d_u__le______.The flight has not yet ____________t_a_k_efrnoomffKunming. Would you please ________________acgaaliln at 9:00 pm for ____fu__r_th__e_r______information? (This flight will be delayed for twUonit h1航o空ur服s务. T英h语at is to say, it will land at 11:25 pm.)
Unit 1民航服务英语ppt课件
4. It is __s_c_h_e_d_u_le_d___ to arrive at 9:25 pm.
5. _D_u_e__to__th_e____ bad weather conditions, this flight will not
arrive _o_n__s_ch_e_d_u_l_e__.
Telephone Call for Information（电话问讯）
A: Hello!
B: Hello, is this the ___I_n_q_u_ir_y_O_f_fi_c_e_?__?
A: Yes, who is ___________?
B: Denny ___c_a_ll_inc_ga_l_li_n.g
I would like to say hello to you and hope you have a nice trip.
1 Our next station is ...
精选2021版课件
Unit 1 Asking for Information and Buying Tickets
2
精选2021版课件
_____________bad weather conditions, this flight will not arrive
__d_u_e__to__th_e___.
taken off
on schedule call
Taghaeinfliaght t9h:0a0spnmotfyoer t______f_u__r_t_h__e__r_____infrfoomrmKatuionnm?ing. Would you please_________
1. airport ['eəpɔ:t]
《民航服务英语》课件
Summary: Master the English language for the arrival process and assist passengers in leaving the airport smoothly.
Detailed description: After the plane lands, staff need to use English to assist passengers in leaving the airport, including guiding them to the baggage claim area, assisting passengers in handling exit procedures, etc. Staff need to master relevant English expressions in order to accurately and fluently communicate with passengers and assist them in leaving the airport smoothly.
Assisting passengers during check in
Answer questions, provide information, and handle any ienge…
Notify passengers prompt and clearly about any flight delays, cancellations, or diversions
Military aviation services are provided by the military to meet their own transportation and other needs These services are highly confidential and are not open to the public
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添加相关标题文字
Task C
添加相关标题文字
Activity 2 Task B Related picture
Describe the picture with the words and expressions below .
Activity 2 (Task C)
1.托运行李 • 2. 免费行李限额 • 3.头等舱票 • 4.超重行李 • 5.一件行李 • 6.超重行李费 • 7.窗口位/过道位 • 8.传送带 • 9.放在称上 • 10.非吸烟区 • 11.网上值机 • 12. 行李牌 •
Thank you.
Annoucements
英 [ɪ'miːdɪətlɪ] 美 [ɪ'midɪətli] adv. 立即，立刻
Ladies and Gentlemen,
May I have your attention please? Passengers for flight _____ to ______who have not been checked in for this flight please goes to counter
.
Annoucements
Ladies and Gentlemen,
英 [ə'pɒlədʒaɪz] 美 [ə'pɑlədʒaɪz] vi. 道歉；辩解
英 [ɪnkən'viːnɪəns]
美
[,ɪnkən'vinɪəns]
n. 不便；麻烦
May I have your attention please?
We regret to announce that the boa CA_____from_____to______
has been changed. Please take your
belongings and go to Gate No._______.
Thank you
Annoucements
英 [ə'tenʃ(ə)n] 美 [ə'tɛnʃən] n. 注意力；
Ladies and Gentlemen，
May have your
please ？
Now we are ready for check-in for
Flight_______ to ________at counter.
Unit 1 Check-in at the Airport
目录
CONTENTS
01 Warm-up (discussion) 02 Words and Expressions 03 Phrases Translation 04 Announcements
Words
ty 1 A Discussion
for your cooperation and we
fo
r the
.
Exercise
II. Translate the following into the Chinese:
1. flammable items ['flæməb(ə)l] adj. 易燃的 2. corrosive items [kə'rəʊsɪv] adj. 腐蚀的 3. fragile items ['frædʒaɪl] adj. 脆的；易碎的 4. valuables ['væljuəblz] n. 贵重物品 5. restricted articles [rɪ'strɪktɪd] adj. 受限制的 6. liquid items ['lɪkwɪd] adj. 液体的 7. explosives [ɪk'splosɪv] n. 爆炸物 8. perishable items ['perɪʃəb(ə)l] adj. 易腐坏的 9. radioactive substances [,reɪdɪəʊ'æktɪv]adj放射性的 10. dangerous goods [ˈdeɪndʒərəs] adj. 危险的