IT故障处理流程规定
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Revision Change History
Rev
Creation Date
(YYYY/MM/DD) Originator
Originator’s function Description of Change
(ECO#, Brief description)
Note 1: Can keep the latest three revision change records;
Note 2: Use red triangle marked in the changing area.
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目录
1. 目的： (2)
中等/重大故障故障现象
发生时间
处理方式
IT工程师/经理
故障分析
解决故障
建立存档
IT总监
预防措施季度汇总
IT 故障处理流程
处理过程
阶段
用户提交故障
是否IT 故障3155/3576
通知用户
结案处理
否IT 工程师是
是否完成是
二线工程师供应商
否
是否完成是
三线工程师
厂商
否
是否完成
是
变更事件流程
否
电话/邮件告知