国际商务英语口语(第二版)unit 11
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国际商务交际 Unit 11
Qualif ications: vocational school diploma, associate degree, bachelor`s degree, professional qualif ication, high school diploma
Communicating with others
Learning about communication
Analyze your career goals 1) What kind of work do you enjoy? What do you want to be doing 5 years from
now? 2) How much do you hope to earn in your f irst year? What kind of pay increase
do you expect each year? Would you be comfortable getting paid on commission, or do you prefer steady paycheck? 3) What size company would you prefer? A small operation, a large corporation or setting up your own business? 4) Do you prefer steady, predictable working hours or a f lexible working schedule? 5) What working environment do you like? A downtown high-rise building, an off ice in a small town or no off ice at all?
Communicating with others
Learning about communication
Analyze your career goals 1) What kind of work do you enjoy? What do you want to be doing 5 years from
now? 2) How much do you hope to earn in your f irst year? What kind of pay increase
do you expect each year? Would you be comfortable getting paid on commission, or do you prefer steady paycheck? 3) What size company would you prefer? A small operation, a large corporation or setting up your own business? 4) Do you prefer steady, predictable working hours or a f lexible working schedule? 5) What working environment do you like? A downtown high-rise building, an off ice in a small town or no off ice at all?
商务英语口语 Unit 11 Farewell
For reference: When seeing off the guests at the airport, we usually bid farewell by saying “Have a nice journey”, “Wish you good luck”, “Keep in touch” or “Hope to see you again in the near future”.
A: You are right. We really appreciate the cooperation with you. Now I propose a toast to our friendship! Cheers!
B: Cheers!
Spoken English for Business Communication
B: No, thank you for all the things you have done for me. You and the others have been very considerate and helpful.
A: Don’t mention it. We are happy to help you. Mr. Foster, what has impressed you most during your stay in Hefei?
Spoken English for Business Communication
Presenting Gifts
A: We’ll be sorry to see you leave. Is there anything I can do for you before your departure?
B: Many things have impressed me deeply: the long history of China, the hospitality of the Chinese people, the food we are eating now, and so on. Of course, our successful business talk has impressed me most. Chinese businessmen are more flexible than before.
高级商务英语听说(第二版)Unit 11 Making Investment Rationally
1. the share merger reform
The authorities in China announced yesterday that ___th_e__s_h_a_re__m_e_r_g_e_r _re_f_o_r_m_ would be extended to the whole market, sparking a smart rally on the Shanghai and Shenzhen bourses.
University of International Business and Economics
Part A
First listening: listen for the gist
• What is the main idea of news item one?
The authorities in China announced yesterday that the share merger reform would be extended to the whole market, sparking a smart rally on the Shanghai and Shenzhen bourses.
3. bourse
The authorities in China announced yesterday that the share merger reform would be extended to the whole market, sparking a smart rally on the Shanghai and Shenzhen __b_o_u_rs_e_s__.
2.Students will be able to discuss the advantages and disadvantages of various investment tools.
The authorities in China announced yesterday that ___th_e__s_h_a_re__m_e_r_g_e_r _re_f_o_r_m_ would be extended to the whole market, sparking a smart rally on the Shanghai and Shenzhen bourses.
University of International Business and Economics
Part A
First listening: listen for the gist
• What is the main idea of news item one?
The authorities in China announced yesterday that the share merger reform would be extended to the whole market, sparking a smart rally on the Shanghai and Shenzhen bourses.
3. bourse
The authorities in China announced yesterday that the share merger reform would be extended to the whole market, sparking a smart rally on the Shanghai and Shenzhen __b_o_u_rs_e_s__.
2.Students will be able to discuss the advantages and disadvantages of various investment tools.
当代商务英语综合教程2 Unit 11 The Cab Ride
3
Pre-class Task 1
Pre-class Task 1 Read the text once for the main idea(s). Do not refer to the notes, the glossary or dictionaries.
4
Text A The Cab Ride
14
Text A The Cab Ride
Passage
15 I opened the trunk and took the small suitcase to the door. The woman
was already seated in a wheelchair.
16 “How much do I owe you?” she asked, reaching into her purse.
当代商务英语综合教程 2 （第2版）
Unit 11 The Cab Ride
Contents
Text A The Cab Ride
Language in Use
Text B The Talent Story
of iPod
2
Warm-up Questions:
Warm-up Questions: 1. What is it like to be old? Have you ever thought of that question? 2. Interview your grand-parents, and find out how they wish to be treated.
“Oh, you're such a good boy,” she said.
10
Text A The Cab Ride
Pre-class Task 1
Pre-class Task 1 Read the text once for the main idea(s). Do not refer to the notes, the glossary or dictionaries.
4
Text A The Cab Ride
14
Text A The Cab Ride
Passage
15 I opened the trunk and took the small suitcase to the door. The woman
was already seated in a wheelchair.
16 “How much do I owe you?” she asked, reaching into her purse.
当代商务英语综合教程 2 （第2版）
Unit 11 The Cab Ride
Contents
Text A The Cab Ride
Language in Use
Text B The Talent Story
of iPod
2
Warm-up Questions:
Warm-up Questions: 1. What is it like to be old? Have you ever thought of that question? 2. Interview your grand-parents, and find out how they wish to be treated.
“Oh, you're such a good boy,” she said.
10
Text A The Cab Ride
国际商务函电(第二版)unit11 Shipment
Part IV Cases study
Case 1
Task description
Jeff Shao, on behalf of Sums Trade Co., Ltd (herein called A Co., ltd) will send an email to Mr. Hunter from Hex Trade Co., Ltd. (herein called B Co., ltd) for explaining the reasons for shipping delay.
1) The consignor or the shipper 2) The carrier 3) The consignee .
Part II Writing skills
Step 1: To mention that the relative order or contract Step 2: To state the importance of immediate shipment Step 3: To urge the seller to ship the goods early Step 4: To wish the goods to arrive in good condition
Part III Key Sentence Patterns
1. How long does it take you to make delivery? 2. When can we collect the goods? 3. Our terms of payment are by irrevocable L/C payable by sight draft against presentation of shipping documents. 4. I'm very sorry for delay in delivery. 5. What sort of delivery periods did you have in mind? 6. When can you make the balance shipment? 7. We have booked a direct steamer, which is due to sail to your port next month. 8.We have to remind you that shipment of our Order No. 365 is rapidly becoming overdue.
国际商务英语口语(第二版)unit 11
USEFUL SENTENCES
同意索赔
LOGO
1. We agree to replace the defective products for you. 我们同意给你方替换有问题的产品。 2. Please return the faulty goods on the next available ship. 请用下一便轮把有问题的货物退还我方。 3. We’ll accept your claim for the 150kg short weight. 我们接受你方对150公斤短重的索赔。 4. We’ve decided to pay compensation for 5% of the total value but you should bear the cost of the inspection fee. 我们决定向你方赔偿发票总金额的5％，但你方要支付检验费用。 5. We propose we compensate you by 3% of the total value plus re-inspection fee. 我们提议赔偿你方总金额的3％加复验费。
USEFUL SENTENCES
回应索赔
LOGO
1. What seems to be the problem? 问题是什么？ 2. I’m sorry to hear that. Complaints of this sort are very rare. 很抱歉听你这么说。这一类的投诉很少见。 3. Could you tell us exactly how the quality of the goods is inferior? 你能不能确切地告诉我货物的质量是如何劣质？ 4. I promise I’ll check into these problems, and find out if they were our fault. 我保证一定会仔细调查这些问题，看看是不是我们的错。 5. We’ll make a thorough investigation to find out where the responsibility actually lies. But before that we can’t promise anything. 我们要进行彻底调查，以查明责任所在。但是在这以前，我们不能 作出任何承诺。
国际商务英语函电Unit 11 Insurance
In international trade, the transportation of goods from the seller to the buyer is generally over a long distance by air, by land or by sea and has to go through the procedures of loading, unloading and storing. During this process it is quite possible that the goods will encounter various kinds of perils and sometimes suffer losses. In order to protect the goods against possible loss in case of such perils, the buyer or seller before the transportation of the goods usually applies to an insurance company for insurance covering the goods in transit.
2、保险险别 中国人民保险公司（PICC） 制定的中国 保险条款（China Insurance Clauses略称 C.I.C.）中的海洋运输货物保险条款
平安险（Free from Particular Average，FPA）
基本险别 水渍险（With Particular Average，WPA）
(Literal meaning: not liable for particular average)
商务英语听说(第二版)Unit 11
English Listening and Speaking in Business Unit 11 Enquiries and Offers
Unit 11
Part A Intensivextensive Listening Part C Listening & Speaking Integration Part D Oral Practice Related Information
Part A Intensive Listening
Phonetics
Dictation
Part B Extensive Listening
Dialogues
Conversation
Part C Listening & Speaking Integration
Conversation
You’ll hear eight sentences. When you hear the first time, repeat the sentence and pay attention to the stresses and tones. Then listen again and write them down. Check your answers when you listen for the third time.
1. We’d like to know if you have any specific requirements in mind. 2. Our prices are usually decided on the size of orders. 3. Our price is 4,500 US dollars per metric ton, CFR London. 4. The minimum quantity required is 500kg at USD263 per kilo. 5. Our clients find your price too high to be workable. 6. The declining market is very likely to result in a decreased price. 7. Your enquiries are so large but we can only supply 4,550 tons from stock now. 8. We have the offer ready for you: 5,000 sets of Microwave Ovens KF100X at USD566 per set.
Unit 11
Part A Intensivextensive Listening Part C Listening & Speaking Integration Part D Oral Practice Related Information
Part A Intensive Listening
Phonetics
Dictation
Part B Extensive Listening
Dialogues
Conversation
Part C Listening & Speaking Integration
Conversation
You’ll hear eight sentences. When you hear the first time, repeat the sentence and pay attention to the stresses and tones. Then listen again and write them down. Check your answers when you listen for the third time.
1. We’d like to know if you have any specific requirements in mind. 2. Our prices are usually decided on the size of orders. 3. Our price is 4,500 US dollars per metric ton, CFR London. 4. The minimum quantity required is 500kg at USD263 per kilo. 5. Our clients find your price too high to be workable. 6. The declining market is very likely to result in a decreased price. 7. Your enquiries are so large but we can only supply 4,550 tons from stock now. 8. We have the offer ready for you: 5,000 sets of Microwave Ovens KF100X at USD566 per set.
商务英语综合教程(下册)Unit 11 Investment Demand
Text
Unit 11 Investment Demand
6 It explains why increasing capital investment is the very first symptom of the coming boom, why industries producing means of production are the first to show supernormal stimulation, above all why the consumption of iron increases. It explains the appearance of new purchasing power in bulk and thereby the characteristic rise in prices during booms which obviously no reference to increased need or increased costs alone can explain.
Unit 11 Investment Demand
Text Exercises Related Technical Terms Grammar
Unit 11 Investment Demand
Text
1 What factors will determine the level of investment spending in our hypothetical economy?
2 Now the determinants of investment demand are , if anything ,even more complicated than
商务英语口译 Unit 11 Economic and Trade Policy
New Words &Expressions
New Lecture
• WTO的宗旨：促进经济和贸易发展，以提 高生活水平、保证充分就业、保障实际收 入和有效需求的增长；根据可持续发展的 目标合理利用世界资源、扩大商品生产和 服务；达成互惠互利的协议，大幅度削减 和取消关税及其他贸易壁垒并消除国际贸 易中的歧视待遇。
贸易术语：
英文及缩写 ex works EXW free carri er FCA free along side ship FAS free on bo ard FOB 中文全称 工厂交货 货交承运人 交货地点 卖方处所 风险划分 买方接管货 物后 出口报关 买方 卖方 进口报关 买方 买方 适用运输方 式 各种运输方 式 同上 标价注明 指定地点 同上
New Words &Expressions
• Embed [imˈbed] vt. 把…牢牢地嵌入 He embedded the pilings deep into the subsoil. 他把桩深深打进地基下的土中。 These facts lie embedded in his mind. 这些事实牢牢铭记在他的心中。 • Entail [inˈteil] vt. 使…成为必要 This job entails a lot of hard work. 这项工作需要十分努力。
New Words &Expressions
• Staple [ˈsteipl] n.主要商品；主要产品 adj. 主要的；基本的；重要的 Rubber became the staple of the Malayan economy. 橡胶成了马来人经济的主要产品。 the staple foods of the poor. 穷人的主食 • Supersede [ˌsju:pəˈsi:d] v. 代替,取代,接替 The older models have now been superseded. 较旧的样式现在已经被取代了。
商务英语口语：Unit 11 Acceptance
商务英语口语：Unit 11 Acceptance Acceptance接受Brief Introduction在进出口贸易中，洽谈交易程序一般按询盘--发盘--还盘--接受--签订合同这五个环节来实行的。
接受是达成交易和订立合同必不可少的环节。
接受在法律上叫做承诺。
它是指受盘人在发盘有效期内完全同意发盘的全部内容，愿意订立合同的一种表示。
一项有效的接受一般必须具备以下条件：一、它必须是受盘人对一项实盘的完全同意。
二、必须是发盘所规定的受盘人表示同意才有效。
三、必须是受盘人在发盘有效期内或合理时间内表示同意才有效。
四、接受应由受盘人作出声明或其他行为方式表示，并且这种表示传达给发盘人后才开始有效。
Basic Expressions. Our pricequite reasonable and other buyers in your market have accepted it.我们的价格很合理，已经为你们市场的其他买主所接受了。
2. Please accept our offer and confirm the above-mentioned terms immediately.请即接受我方报盘，并尽快确认以上条款。
3. Owingheavy commitments, we can not accept fresh business at present.因为订货太多，当前我们无法接受新的业务。
4. Taking the quality into consideration, we accept your offer.考虑到质量，我们接受你方报盘。
5. We are pleasedhave transacted our first act of business with your firm.我们很高兴同贵公司达成了首批交易。
6. We have succeeded in putting through the deal of five hundred bicycles.我们成功地达成了五百辆自行车的交易。
商务英语口语 Unit11 Culture
Telling them stories and playing with them To let them learn right from wrong?
In china
There’re usually many rules To tie down students , Such as wearing uniform
Personal space
try to avoid physical Contact while you are speaking in USA
the number
Diet Culture
Where everyone has their own plate of food? Where the dishes are placed on the table and everybody shares
Learn another culture and respect other cultures
How can we learn another culture?
• We can learn another culture through • folktales, legends, and myths through art mass media
greeting
• “Good morning/evening/afternoon. • “Fine day, isn’t it? ” • “How is everything going?”.
• 你吃饭了吗 • 去哪啊
The ways of taking care of children different
What culture do you expect of your future work place? I hope the boss of my future company is friendly,smart, thougtful and ... My future company should provide training opportunities....
商务英语综合教程第二册unit11Brands作文
商务英语综合教程第二册unit11Brands作文案例一：Love makes the world go around.Love to us human is what water to fish.Love shines the most beautiful light of humanity,we born in it,we live by it.Too often we take it as granted,but we should know love is a priceless gift we should cherish.But how to cherish the love?I have heard a saying :the quickest way to receive love is to give it; the fastest way to lose love is to hold it too tightly the best way to keep love is to give it wings.It is important for us to learn to love as the first class in our life.Only when you know how to love than you will be a real man in this world.Love brings us warmth in the fearful coldness,love brings us bright when life gets hard and dark.Love brings us confidence toward life when we are tired out and want to give up.Love deserves all the admiring words,and love is even beyond the life and death.That is what love is all about in my eyes.案例二：Suqian Senior high school entrance examination is coming.Everybody wants to do better in it. So get following things ready. First,It’s very important for us to pa y attention to our diet.Second,we should go to bed on time. You’d better not get too tired while revising your lessons. Third,don’t be too nervous. It’s necessary to take some exercise as you like. Also remember to get familiar with the examination environment,such as the toilet,the test room and so on. And above all,be confident of yourself.If you get ready the things that I mention above,your dream will come true. Good luck,everybody!。
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LISTENING PRACTICE
A: Good morning, Mr. Potter. Please be seated. B: Good morning, Miss Yang. Today I’m here for the 3000 pieces of Boy’s T-shirts under Order No. CX216. A: Is there anything wrong with it? B: Unfortunately, we’ve found that the quality is different from the approved sample. So my head- office sent me to have a talk with you. A: Oh, I’m sorry to hear that. Could you be more specific? darker than that of the sample. B: Yes. The color is A: Really? How could this happen! We have a very strict quality control system. Then, would you please email us some pictures and send us some samples of the _________color? wrong B: All right. But the problem is that our customer is waiting for the complete order. Can you send us replacements immediately? A: I’m sorry, Mr. Potter. We must get the defective goods before we can make any_____________. compensation So, please send back the samples first. We’ll contact you as soon as we get them. B: OK. We’ll express the defective samples to you immediately. I hope you’ll handle it as a matter of urgency . A: Of course we’ll.
USEFUL SENTENCES
同意索赔
LOGO
1. We agree to replace the defective products for you. 我们同意给你方替换有问题的产品。 2. Please return the faulty goods on the next available ship. 请用下一便轮把有问题的货物退还我方。 3. We’ll accept your claim for the 150kg short weight. 我们接受你方对150公斤短重的索赔。 4. We’ve decided to pay compensation for 5% of the total value but you should bear the cost of the inspection fee. 我们决定向你方赔偿发票总金额的5％，但你方要支付检验费用。 5. We propose we compensate you by 3% of the total value plus re-inspection fee. 我们提议赔偿你方总金额的3％加复验费。
捐助, 捐献, 贡献 因为 疏忽
பைடு நூலகம்
Inconvenience [ ,inkən'vi:njəns ] 麻烦, 不方便之处
USEFUL SENTENCES
提出投诉及索赔
LOGO
1. I’ve got a complaint to make, since this lot of goods is not up to the contract standard. 我要提出投诉，这批货不符合合同标准。 2. This is the first order between us but we are not satisfied with it. 这是我们与你方的第一笔订单，但是我们非常不满意。 3. We have to file/ lodge/ put in/ make/ raise/ register a claim against/ with/ on you for inferior quality. 我们不得不因为劣质而向你方提出索赔。 4. This consignment is much inferior in quality to our samples. 这批货的质量大大低于我们的样品。 5. One of the cases of your goods arrived in a badly damaged condition. 该批货中有一箱到达后发现受损情况严重。
USEFUL SENTENCES
回应索赔
LOGO
1. What seems to be the problem? 问题是什么？ 2. I’m sorry to hear that. Complaints of this sort are very rare. 很抱歉听你这么说。这一类的投诉很少见。 3. Could you tell us exactly how the quality of the goods is inferior? 你能不能确切地告诉我货物的质量是如何劣质？ 4. I promise I’ll check into these problems, and find out if they were our fault. 我保证一定会仔细调查这些问题，看看是不是我们的错。 5. We’ll make a thorough investigation to find out where the responsibility actually lies. But before that we can’t promise anything. 我们要进行彻底调查，以查明责任所在。但是在这以前，我们不能 作出任何承诺。
consumption [ kən'sʌmpʃən ] n.
消费
NEW WORDS & EXPRESSIONS
crush [ krʌʃ ] v.
leak [ li:k ] v. in good order proof [ pru:f ] n. apparently [ ə'pærəntli ] adv. rough handling
quality control system replacement [ ri'pleismənt ] n. defective [ di'fektiv ] adj.
批准, 通过 详细而精确的, 明确的
质量控制体系 交换, 代替者 有缺陷的,有欠缺的
compensation [ kɔmpen'seiʃən ] 补偿, 赔偿 express [ iks'pres ] n. 快车, 快递
压碎, 碾碎
漏, 泄漏 情况正常；整齐 证据 显然地 粗鲁搬运
survey report surveyor [ sə:'veiə ] n.
contribute [ kən'tribju:t ] v. is contributed to negligence[ 'neglidʒəns ] n.
检验报告 检验师，检查员
USEFUL SENTENCES
描述损失并提示证据
LOGO
1. The goods have been so heavily saturated by rain that they’re unsaleable. 这些货被雨水淋湿得很严重，已经不能出售了。 2. The certificate indicates that some of the machine tools are rusted. 证明显示部分的机器零件已经生锈了。 3. On checking we find there’s a shortage of 150 kilos. 经检查，我们发现短重150公斤。 4. We find that your shipment is not in conformity with the agreed specifications. 我们发现你方船货不符合我方同意的规格。 5. The sweaters you delivered do not match the sample we provided. They’re different in design. 你们交的毛衣和我们提供的样品不一致，两者在图案方面有差别。
LISTENING PRACTICE
A: Miss Li, I have something very unpleasant to talk with you. B: What’s the problem? A: It’s about your consignment of 150 cases of canned fruit. The shipment arrived at our port yesterday, but we are sorry to find twenty cases badly damaged . None of them is suitable for consumption. B: Really? What on earth happened? A: The cases were crushed and the cans were broken . The juice had leaked from the cans. claim and ask for compensation. I’m afraid I have to file a B: But, Mr. Gardin, the goods were in good order when they were shipped on board. The clean bill of lading signed by the captain of the ship is proof of that. A: But it is a fact that twenty cases of your shipment were damaged. B: Well, apparently, the damage must be due to rough handling in transit . I regret to tell you that we can’t entertain your claim. A: If that’s the case, what we are going to do is … B: I suggest you ask the shipping company first. If they decline your claim, you may turn to the insurance company. The insurance company is PICC and they have an agent in your city. We’ve covered the risk of breakage for this shipment. A: OK, Miss Li, thank you very much for your time and your information. B: You’re welcome. Feel free to contact me if we can be of any help. A: Thank you, goodbye. B: Goodbye.