酒店服务英语(迎新)
酒店常用服务英语
酒店常用服务英语1 Can /May I help you?/ What can I do for you?我能为您做些什么？/有什么可以帮您吗？2 ROOM RESERV ATIONS(客房预订部), May I help you?客房预订部，有什么可以帮您吗？3 May I have your name /phone number?能告诉我您的姓名吗？/电话号码吗？4 We'll be expecting you next Tuesday.我们下星期二恭候您的光临。
5 At what time will you arrive?/ What time will you be arriving?您大概几点到（抵店）呢？6 From which date and for how many nights?您需要预定哪天的房间，大概住几完呢？7 How long do you intend to stay?您预计要住几天？8 One moment please, sir. Yes, we can confirm 10 double rooms for 34 days.先生，请稍等。
是的，我们有10个双人间可以住34天。
9 Which kind of room would you prefer? /What kind of room do you want?您需要哪种类型的房间呢？10 We have double rooms at 100 dollars and 150 dollars, which wouldyou prefer?我们的双人间有100美元一晚的和150美元一晚的，您需要哪一种呢？11 Would you tell me the rate per night for a single room with a bath?您能告诉我带浴室的单人间是多少钱一晚吗？12 How much is a double with a bath , please?请问带浴室的双人间多少钱？13 We are for 10 percent discount for good preservation(?), sir.先生，我们可以给你10%的折扣。
酒店常用英语：教你如何说欢迎语、问候语！....
酒店常用英语：教你如何说欢迎语、问候语！....老外越来越多的涌进中国，或求学或观光，不懂汉语的他们总要吃东西。
为了把买卖做大，就要辛苦在饭店工作的同胞们学习一些常用的饭店交流英语了。
下面请看酒店英语第一篇：欢迎、问候常用语。
1. Good morning (afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。
2. How do you do?您好！（初次见面）Glad to meet you.很高兴见到您。
3. Welcome to our hotel (restaurant, shop).欢迎到我们宾馆（餐厅、商店）来。
4. Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
5. I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。
（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。
（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。
（客人离店时）6. Have a good time!祝您过得愉快！7. ***hotel, front desk. Can I help you?***饭店，前厅。
您找谁？8. Sorry, I've dialed the wrong number.对不起，我拨错号了。
9. May I speak to your general manager?能和你们总经理说话吗？Speaking.我就是。
10. Sorry, he is not in at the moment. 对不起，他现在不在。
Would you like to leave a message? 您要留口信吗？。
酒店英语欢迎问候用语
酒店英语欢迎问候⽤语1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先⽣（夫⼈）。
2、How do you do?您好！（初次见⾯）Glad to meet you.很⾼兴见到您。
3、How are you?您好吗？Fine, thanks. And you?很好，谢谢。
您好吗？4、Welcome to our hotel (restaurant, shop).欢迎到我们宾馆（餐厅、商店）来。
5、Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。
（客⼈刚⼊店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。
（客⼈在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。
（客⼈离店时）7、Have a good time!祝您过得愉快！8、***hotel, front desk. Can I help you?***饭店，前厅。
您找谁？9、Sorry, I've dialed the wrong number.对不起，我拨错号了。
10、May I speak to your general manager?能和你们总经理说话吗？Speaking.我就是。
11、Sorry, he is not in at the moment.对不起，他现在不在。
Would you like to leave a message?您要留⼝信吗？12、Pardon.对不起，请再说⼀遍，好吗？I beg your pardon.对不起，请再说⼀遍，好吗？。
洒店服务英语大全
洒店服务英语大全
Apologizing 道歉
• I apologize for being late. • 我来晚了, 我很抱歉.
洒店服务英语大全
Apologizing 道歉
• I apologize for the delay. • 给您迟了, 我很抱歉.
• 外币兑换处在大堂, 女士/先生. 我来给您 带路.
洒店服务英语大全
Showing the Way 给客人指路
• Please go straight along the corridor, your friend is waiting for you there.
• 请您一直向前走, 您的朋友在那边等您.
• 大宴会厅在二层, 是一个婚礼聚会的好地 方.
洒店服务英语大全
Hotel Service Information 介绍酒店服务
• The function room is to the right. You may have conferences or meetings there.
• 多功能厅在那边. 您可以在那里开会.
• Good Morning, Sir/Ma’am
• 早上好，先生/女士
洒店服务英语大全
Greetings 问候
• For the return guest, we say: 对于那些回 头客/熟客：
• Good Morning, Mr./Mrs. … • 早上好，…… 先生/女士
• (称呼他们的名字)
洒店服务英语大全
Apologizing 道歉
• I am sorry. I am late. • 我很抱歉, 我迟到了.
酒店英语服务礼貌用语
酒店英语服务礼貌用语酒店是一个提供住宿、餐饮和其他服务的场所，因此，为了给客人提供良好的体验，酒店员工需要具备一定的英语服务礼貌用语。
以下是一些常用的酒店英语服务礼貌用语，帮助员工与客人进行沟通和交流。
1.欢迎客人- Good morning/afternoon/evening! How can I assist you?2.询问客人需求- How may I help you?- Is there anything I can assist you with?- Can I help you with anything else?3.提供住宿信息- Our hotel has different room types available for you to choose from.- We have single rooms, double rooms, and suites.- Each room is equipped with modern amenities such as air conditioning, TV, and free Wi-Fi.- Our hotel also offers room service, laundry service, and wake-up calls.4.接待客人- May I have your name please?- Can you please fill in this registration form?- Here is your room key.- The elevator is on your right/left.5.向客人提供额外信息- The swimming pool is located on the third floor.- The breakfast buffet is served in the dining hall from 7 am to 10 am.- The gym is open 24 hours a day.- The hotel provides a shuttle service to the nearby attractions.6.帮助客人解决问题- I apologize for the inconvenience. Let me solve it for you right away.- I will make sure to address this issue immediately.- Please allow me to find a solution for you.- Thank you for bringing this to my attention, I will take care of it.7.对客人的感谢和赞美- Thank you for choosing to stay with us.- We appreciate your business.- Your feedback is greatly valued.- We are delighted to have you as our guest.8.打招呼- Good morning/afternoon/evening!- How is everything going today?- How was your day?9.提供服务建议- Our concierge can provide you with information about local attractions.10.在客人离开时道别- Have a pleasant day!- Thank you for staying with us. We hope to see you again soon.- If you need anything else, please don't hesitate to ask.- Safe travels!除了以上的常用礼貌用语，酒店员工还应该学会主动倾听客人的需求、提供帮助和解决问题。
常用酒店服务英语99句
常用酒店服务英语99句常用酒店服务英语99句1)Good morning (afternoon ,evening),sir (madam).早上好（下午、晚上好），好，先生（夫人）2)How do you do? (-- how do you do ?) 您好！3)Hello (or hi )! 您好！4)How is everything (with you )?（您的）一切都好吗？5)How are you getting on ( or along ) these days ?这几天过得怎么样？6)How are you ? (- Fine ,thank you .and you? )您的身体好吗？7)Glad (nice ) to see you . 见到您很高兴。
8)Welcome to our hotel. 欢迎到我们的酒店来！9)Nice to meet you again , Mr. Johnson 再次见到您太好了，约翰逊先生。
10)Good –bye.(or bye-bye)再见！11)Good night. 晚安（晚间告别用）12)have a good rest. 祝您休息好！13)See you later (tomorrow). 以后（明天）见！14)Hope to see you again soon. 希望不久再见到您！15)Have a good time. 祝您过得愉快！16)We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快！17)Please don’t leave anything behind.请不要遗忘你的东西。
18)Watch your step! 请走好！19)We wish you a pleasant journey. 祝您旅途愉快！20)Have a nice trip! 一路平安！21)All the best! 万事如意。
酒店前台英语词汇
酒店前台英语词汇Introduction:英语是一种全球通用的语言，在酒店行业中，对于前台工作人员来说，使用英语进行沟通是非常重要的。
本文将介绍一些在酒店前台工作中常用的英语词汇，帮助前台工作人员更好地与客人沟通和提供服务。
1. Greeting and Check-in:- Welcome: 欢迎- Good morning/afternoon/evening: 早上好/下午好/晚上好- How may I assist you?: 有什么能帮到您的吗？- Can I help you?: 我可以帮您吗？- May I have your name, please?: 请问您贵姓？- Could you fill out this registration form, please?: 您能填写一下这份登记表吗？- Do you have a reservation?: 您有预订吗？- Could you show me your ID/passport?: 您能给我看一下您的身份证/护照吗？- Here is your room key: 这是您的房间钥匙- Enjoy your stay: 祝您入住愉快2. Room types:- Single room: 单人间- Double room: 双人间- Twin room: 双床房- Suite: 套房- Connecting rooms: 连通房间- Smoking/non-smoking room: 吸烟/非吸烟房间- Deluxe room: 豪华房间- Executive room: 行政房间- View room: 观景房3. Facilities and Services:- Wi-Fi password: Wi-Fi密码- Gym: 健身房- Swimming pool: 游泳池- Restaurant: 餐厅- Room service: 房间服务- Laundry service: 洗衣服务- Wake-up call: 叫醒服务- Taxi reservation: 出租车预订- Concierge: 酒店服务台4. Check-out and Payment:- Check-out time: 退房时间- How was your stay?: 感觉如何？- Did you enjoy your stay?: 您住得愉快吗？- May I have your feedback?: 您能给予一些反馈吗？- How would you like to settle the payment?: 您如何结算费用？- Cash: 现金- Credit card: 信用卡- Receipt: 收据- Thank you for choosing our hotel: 感谢您选择我们的酒店5. General Phrases:- Excuse me, where can I find...?: 打扰一下，请问……在哪里？- Could you please repeat that?: 您能请再说一遍吗？- I'm sorry for the inconvenience: 对不起给您带来不便- Is there anything else I can help with?: 还有其他需要我帮忙的吗？- Have a nice day/night!: 祝您白天/晚上愉快！Conclusion:本文介绍了一些在酒店前台工作中常用的英语词汇，包括问候客人、登记入住、客房类型、设施服务、退房结算等。
酒店接待英语
酒店接待英语英语酒店接待一、热烈欢迎1. Welcome to our hotel! 欢迎光临我们的酒店！2. Welcome back! 欢迎你回来！3. Welcome! 欢迎！4. Greetings! 各位客人，您们好！5. Glad to have you with us! 很高兴您在这里！6. How lovely to see you again! 再次看到您真是太好了！7. Delighted to meet you! 很高兴见到你！8. It's a pleasure to welcome you here. 很荣幸欢迎您来到这里！9. We are delighted to have you with us. 我们很高兴您在这里！二、服务介绍1.'If there is anything else I can do for you, please let me know.' 如果你需要我做什么，请告诉我。
2.'I would be happy to help you if you need any assistance.' 你需要什么帮助，我很乐意效劳。
3.'We are here to make you comfortable.' 我们愿意为你提供舒适的体验。
4.'We will do our best to serve you.' 我们会尽自己最大的努力来为您服务。
5.'Let me know if there is anything else we can do for you.' 如果有任何其他需要，请告诉我。
6.'We are here to make sure you have a pleasant stay.' 我们尽力确保您的住宿愉快。
7.'We offer a wide range of services for your convenience.' 我们提供一系列的服务供您方便。
酒店基本服务用语中英文
生日快
新
圣诞快乐！
节日
18)Wish you every success!
四、答谢和答应语
19)Thank you (very 20)Thank you for your advice (information, help).
感谢您的忠告（信息、帮助）
21)It's very kind of you.
谢谢，
您真客气。
6)I hope you will enjoy your stay with us.
过得愉快。（客人刚入店时）
Speaking.
我就是。
11)Sorry. He is not in at the
moment.对不起，他
现在不在。
Would you like to leave a
message?您要留口信吗？
12)
Pardon?
对不起，请再
说一遍好吗？
I beg your
pardon
对不起，请再说一遍好吗？
三、祝贺语
13)
Congratulations!
贺您！
14)Happy
birthday!
乐！
15)Happy NewYear!
年快乐！
16)Merry
Christmas!
17)Have a nice holiday!
您好
吗？
Fine,thanks. And you?
好的，谢谢。
您呢？
4)Welcome to our hotel (restaurant, shop).
欢迎您到我
们宾馆（餐厅、商店）来。
5)Wish you a most pleasant stay in our hotel.
酒店基础礼貌服务英语
• ※ Useful Words and Expressions: • 1) Welcome .
• 2) That’s all right. • 3) It is my pleasure.
四、 打扰客人之前，要提示客人
• — “打扰了……”“Excuse me…” • 这个情形可能包括诸如：打断客人谈话，为客
• 当你对客人的询问不肯定时：
• — “对不起，我不太确定。 如果您能等一会，我马上去 查找。”
• “Sorry, I am not sure. If you wait a minute, I’ll try to find out.”
十三、当你请求客人做某事时：
• — “您可以（在这里签名）吗？” “Could you (sign here)?”
• — “请稍等一会儿。”“Just a moment, please./Wait a minute, please.”
• — “我一会儿就来。”“I will be back in a moment.” • ﹡再返回客人身边时，对久等的客人说抱歉： • — “对不起，让您久等了。”“Sorry to have kept
十二、礼貌地回应客人的请求或询问
※当你能满足客人要求时，要马上采取行动：
• — “好的，小姐/先生，我马上拿给您。”
•
“Certainly, madam/sir. I will get it right
away.”
• — “是的，小姐/先生，我马上帮您处理。”
•
“Yes, madam/sir. I will take care of it at
ahead.” • — “请向右转/左转。”“Please turn right /
酒店桑拿与服务英语
随着社会的进步和经济的发展，人们对康乐活动的需求在不断地增加；并且国内外的实践经验也告诉我们，康乐经营的生命力在于不断更新。
这两方面的情况都促使康乐行业不断推出新项目，以适应市场的需求和促进康乐业的发展。
康乐消费是一种高雅的精神消费，它为人们提供的主要是消除疲劳、缓解压力、舒畅心情、恢复精力、提高兴致、陶冶情操等方面的精神享受。
因此，康乐经营和消费不仅要以一定的经济条件为基础，而且需要一定的文化色彩。
只有这样，人们才能从康乐活动中获得更多的益处。
1．欢迎客人并打招呼（1）Welcome to our recreation center.欢迎您光临康体中心（2）May I help you，please？/Is there anything I can do for you，sir/madam？需要我帮忙吗？/有什么需要帮忙的，先生/女士？2．介绍运动设施（1）This is our fitness center .Our gym has all the latest exercise equipment ，including cable cross，row，hamstring，shoulder，exercise bikes and treadmill.这是我们的健身中心。
我们的健身房拥有所有最新的运动器材，包括复合飞鸟机，划船机，低拉机，肩部训练器，运动脚踏车和跑步机。
（2）Another instrument classes，such as treadmills，mountain climbing machines，multi-functional bicycle，combining equipment，dumbbells，barbells and otherfitness equipment.另外还有器械机，登山机，多功能脚踏车，组合器械，哑铃，杠铃等多种健身器械。
3．为客人提供运动指导和建议（1）You’d better do some stretches before you work out.在健身前您最好先做伸展运动。
酒店常用服务英语
酒店常用服务英语1 Can /May I help you?/ What can I do for you?我能为您做些什么？/有什么可以帮您吗？2 ROOM RESERV ATIONS(客房预订部), May I help you?客房预订部，有什么可以帮您吗？3 May I have your name /phone number?能告诉我您的姓名吗？/电话号码吗？4 We'll be expecting you next Tuesday.我们下星期二恭候您的光临。
5 At what time will you arrive?/ What time will you be arriving?您大概几点到（抵店）呢？6 From which date and for how many nights?您需要预定哪天的房间，大概住几完呢？7 How long do you intend to stay?您预计要住几天？8 One moment please, sir. Yes, we can confirm 10 double rooms for 34 days.先生，请稍等。
是的，我们有10个双人间可以住34天。
9 Which kind of room would you prefer? /What kind of room do you want?您需要哪种类型的房间呢？10 We have double rooms at 100 dollars and 150 dollars, which wouldyou prefer?我们的双人间有100美元一晚的和150美元一晚的，您需要哪一种呢？11 Would you tell me the rate per night for a single room with a bath?您能告诉我带浴室的单人间是多少钱一晚吗？12 How much is a double with a bath , please?请问带浴室的双人间多少钱？13 We are for 10 percent discount for good preservation(?), sir.先生，我们可以给你10%的折扣。
酒店常用服务英语
酒店常用服务英语1 Can /May I help you?/ What can I do for you?我能为您做些什么？/有什么可以帮您吗？2 ROOM RESERV ATIONS(客房预订部), May I help you?客房预订部，有什么可以帮您吗？3 May I have your name /phone number?能告诉我您的姓名吗？/电话号码吗？4 We'll be expecting you next Tuesday.我们下星期二恭候您的光临。
5 At what time will you arrive?/ What time will you be arriving?您大概几点到（抵店）呢？6 From which date and for how many nights?您需要预定哪天的房间，大概住几完呢？7 How long do you intend to stay?您预计要住几天？8 One moment please, sir. Yes, we can confirm 10 double rooms for 34 days.先生，请稍等。
是的，我们有10个双人间可以住34天。
9 Which kind of room would you prefer? /What kind of room do you want?您需要哪种类型的房间呢？10 We have double rooms at 100 dollars and 150 dollars, which wouldyou prefer?我们的双人间有100美元一晚的和150美元一晚的，您需要哪一种呢？11 Would you tell me the rate per night for a single room with a bath?您能告诉我带浴室的单人间是多少钱一晚吗？12 How much is a double with a bath , please?请问带浴室的双人间多少钱？13 We are for 10 percent discount for good preservation(?), sir.先生，我们可以给你10%的折扣。
酒店初级服务英语
酒店初级服务英语初级服务英语一、酒店初级服务英语（一）常用语句30句1Welcome to our hotel.欢迎入住我们酒店。
2How do you do?你好（初次见面）。
3How are you?你好（熟客之间）。
4Good morning(afternoon/evening),sir/madam.早上（下午、晚上）好，先生（夫人）。
5Good night.晚安。
6Happy new year .!新年快乐！7Happy birthday!生日快乐！8MeRy Christmas!圣诞快乐！9Good bye./ Bye-bye.再见。
10Thank you for coming.谢谢您的光临。
11What can I do for you?/ May I help you?有什么需要帮忙的吗？12Is this fine for you?这样可以吗？13Just one moment, please.请稍等一会。
14Yes, of course./ Certainly.当然可以。
15I will get it for you at once.我马上把它取过来（帮客人取东西）。
16I t’s my pleasure.为您服务是我的荣幸。
17I’m afraid not.恐怕不行（当不能满足客人要求时）18I’m sorry.很抱歉。
19Excuse me.对不起，打扰一下。
20Excuse me, I beg your pardon?对不起，请您再说一遍好吗？21I am sorry, I don’t understand. I will get my manager/supervisor/captain.不好意思，我不是很清楚，我叫经理/主管/领班过来。
22Thank you very much.非常感谢。
23You are welcome. /Not at all.不用谢。
24This way, please.这边请。
酒店服务英语
酒店服务英语Welcome to the hotel where every detail of your stay is our priority. Our staff is fluent in English, ensuring seamless communication for all our guests.Our concierge service is available 24/7 to assist with your travel plans, from booking tours to recommending the best local restaurants. Let us make your trip memorable.In the event you require any assistance, please do not hesitate to contact our front desk. Our team is dedicated to providing prompt and courteous service in English, addressing all your needs.For a personalized dining experience, our in-room dining service offers a wide range of cuisines. Simply place your order in English, and our staff will deliver a delightful meal right to your door.If you're looking to unwind, our spa offers a variety of treatments. Our English-speaking therapists will guide you through the options, ensuring a rejuvenating experience tailored to your preferences.For business travelers, our meeting facilities are fully equipped and our support staff is ready to assist with any presentation or conference needs in English, making your event a success.Our commitment to excellence extends to every interaction. Whether you're checking in or seeking information, ourEnglish-speaking team is here to ensure your stay is nothing short of exceptional.。
宾馆服务欢迎问候用语
1、Good morning（afternoon，evening），sir（madam）早上（下午、晚上）好，先生（夫人）。
2、How do you do?您好！（初次见面）Glad to meet you．很高兴见到您。
3、How are you?您好吗?Fine，thanks．And you?很好，谢谢。
您好吗?4、Welcome to our hotel （restaurant，shop）。
欢迎到我们宾馆（餐厅、商店）来。
5、Wish you a most pleasant stay in our hotel．愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us．希望您在我们宾馆过得愉快。
（客人刚入店时）I hope you are enjoying your stay with us．希望您在我们宾馆过得愉快。
（客人在饭店逗留期间）I hope you have enjoyed your stay with us．希望您在我们宾馆过得愉快。
（客人离店时）7、Have a good time！祝您过得愉快！8、***Hotel，front desk．Can I help you?***饭店，前厅。
您找谁?9、Sorry，I’ve dialed the wrong number．对不起，我拨错号了。
10、May I speak to your general manager?能和你们总经理说话吗?Speaking．我就是。
11、Sorry．He is not in at the moment．对不起，他现在不在。
Would you like to leave a message?您要留口信吗?12、Pardon．对不起，请再说一遍，好吗?I beg your pardon．对不起，请再说一遍，好吗?。
酒店服务英语(迎新).doc
11. Good morning, Conifer Hotel. 早晨好，康年酒店。
2. Good morning, Mr. Smith’s office.早晨好，史密斯先生办公室。
3. Good afternoon, Cynthia speaking. 下午好，我是辛西娅。
4. I’m sorry, but he’s not in right now.对不起，他现在不在。
5. He’s in a meeting right now.他现在正在开会。
6. Mr. Blake stepped out for a few minutes. 布莱克先生几分钟前出去了.7. Mr. Williams is out of town and is expected back in three days. 威廉姆先生出镇了，他预计三天后回来。
8. Shall (May) I have him call you back? 是否让他给您回电话？9. Would you like to (care to) leave a message? 您愿留下口信吗？10. May I take a Message? 我可以为您带信吗？11. He’s on another line. Would you care to wait or shall I have him call you back? 他在接电话，您愿意等一会儿吗？或者我让他给您回电话？12. Would you like to speak to someone else instead? 您愿意同别的其他人通话吗？13. Today is Mr. Wade’s day off. Would you like to s peak to his assistant? 今天伟得先生修班，您愿意同他的助手讲话吗？14. May I have you name (telephone number, contact)? 我能知道您姓名吗？15. Would you mind spelling your name (the name of your company), sir? 先生，您不介意拼出您的名字吗？216. Could you speak a little slower (louder), sir? 先生，您能讲得慢些吗？17. I’m sorry, but I don’t speak English well, Just amoment please.对不起，我英语讲得不好，请等一下。
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1. Good morning, Conifer Hotel. 早晨好，康年酒店。
2. Good morning, Mr. Smith’s office. 早晨好，史密斯先生办公室。
3. Good afternoon, Cynthia speaking. 下午好，我是辛西娅。
4. I’m sorry, but he’s not in right now. 对不起，他现在不在。
5. He’s in a meeting right now.他现在正在开会。
6. Mr. Blake stepped out for a few minutes.布莱克先生几分钟前出去了.7. Mr. Williams is out of town and is expected back in three days.威廉姆先生出镇了，他预计三天后回来。
8. Shall (May) I have him call you back? 是否让他给您回电话？ 9. Would you like to (care to) leave a message? 您愿留下口信吗？ 10. May I take a Message?我可以为您带信吗？11. He’s on another line. Would you care to wait or shall I have him call you back?他在接电话，您愿意等一会儿吗？或者我让他给您回电话？ 12. Would you like to speak to someone else instead?您愿意同别的其他人通话吗？13. Today is Mr. Wade’s day off. Would you like t o speak to his assistant?今天伟得先生修班，您愿意同他的助手讲话吗？14. May I have you name (telephone number, contact)?我能知道您姓名吗？15. Would you mind spelling your name (the name of your company), sir?先生，您不介意拼出您的名字吗？ 16. Could you speak a little slower (louder), sir?先生，您能讲得慢些吗？17. I’m sorry, but I don’t speak English well, Just a 对不起，我英语讲得不好，请等一下。
moment please.18 .I’m sorry, this is not Banquet Sales D epartment. I’ll try to transfer your call, if you’re calling from outside.对不起，这不是宴会销售部，如果您是在外面打的电话，我将尽力给您转过去。
19. I’m sorry but I cannot transfer your call (have your call transferred).对不起，我无法将您的电话转过去。
20. The number is: 2223433.号码是2223433。
21. I’m not the regular secretary for this department. May I take a message?我不是这个部门的秘书，我能为您记下口信吗？22. I’ll give him you r message. 我一定把口信带到。
24. Thank you for calling.谢谢您打来电话。
1. Hotel: Good Morning, Conifer Hotel. 早晨好, 康年酒店. Guest: I’d like to speak to Mr. Yang.请找杨先生.H-: May I have your name please? 请问您的姓名：G-: Brock Well. John Brock Well. 布莱克威尔，约翰布莱克威尔H-: Thank you. Just a moment, please. 谢谢，请等一下。
H-: Good afternoon. Sales Department. 下午好，销售部。
G-: May I speak to Mr. Arnold? 请阿诺得先生听电话。
H-: I’m sorry. H e’s not in right now.对不起，他现在不在。
G-: Oh, what time do you expect him back: 噢，他将何时回来？H-: Around 4 o’clock.4点左右。
G-: I’ll call again.我再打电话给他。
H-: Thank you for calling. 谢谢您来电。
2. H-: Good afternoon. Conifer Hotel. 下午好，康年酒店。
G-: I’d like to make a Chinese Restaurant我想在中餐厅订个位子。
reservation.H-: Pardon me, sir, but could you speak a little对不起先生，您能说得大声些吗? louder?G-: Oh, I’d like to make a Chinese Resta urant噢,我想在中餐厅订个位子. reservation.H: Just a moment, please. I’ll connect you with the请您等一下,我给您联系餐厅服务处. Restaurant Hospitality Department.G-: Thank you. 谢谢.3. H-: Good Morning, Tea lounge. 早餐好, 咖啡厅.G-: Would you please page Mr. Robinson. 请您帮助寻呼罗宾逊先生好吗？H-: Certainly, sir. Would you please spell thename?当然了，先生。
您能拼出他的名字吗？G-: Yes. R-O-B-I-N-S-O-N. 好的，R-O-B-I-N-S-O-N。
H-: R-O-B-I-N-S-O-N. R-O-B-I-N-S-O-N。
G-: Yes. 是的。
H-: Thank you. Just a moment, please. Thank you for waiting. I’m sorry, but Mr. Robinson does not answer the paging. 谢谢您，请您稍等。
谢谢您的等候，但对不起，罗宾逊先生没有回复寻呼。
1．Good Morning. Would you like a taxi? 早晨好,您需要出租车吗?2. Good afternoon. Shall I call you car? 下午好, 让我叫您的车吗?3. Where are you going sir? 先生,您要去哪儿?4. Shall I give directions to the driver? 让我给司机指明方向吗?5. Would you like me to tell your destination to thedriver?您愿意我告诉司机您的目的地吗?6. It takes about 10 minutes by taxi. 坐出租车要用10分钟.7. It costs about ¥ 260.车费是260元.8. Taxi fare to the airport is about ¥1200, including the too charge.到机场的出租费, 包括道路费大约是1200元.9. This card explains how to get back to the ConiferHotel.这卡片上说的是您怎样能回到康年酒店.10. When you are ready to return to the hotel, show this card to the taxi driver. 当您准备返回饭店时, 把这张卡片给司机看看.11. Just a moment, please. I’m sure a Taxi will be available in a few minutes. 请稍等先生,我肯定几分钟后能找到出租车.12. I’m sorry, taxis are very difficult to get on rainy nights. 对不起，在这样的雨夜出租车是很难找的。
13. Parking space is available in the garage. 停车场有停车地方。
14. The garage is on the other side, please make a right turn at that small road. At the bottom, turn right again and you’ll see the entrance to the garage.停车场在另一边，在那条小路右拐。
到了尽头再右拐，您能看见停车场的入口。
15. Parking is free for guests of the hotel. 饭店客人停车是免费的。
16. Parking here is limited to thirty minutes. 在这停车限时30分钟。
17. Good afternoon, sir. Welcome to the Conifer 下午好，先生，欢迎光临康年酒店。
Hotel.18. Good morning, sir. Are you checking in ? 早晨好，先生，您要登记入住吗？19. Please leave you bags here, sir. The bellman will take care of them. 先生，请把您的行李放这，行李生会照看他们。
20. Please check at the information counter. 请在大堂的问讯台。
21. The Coffee House is to the right as you go intothe lobby.您走进大堂右边既是咖啡厅。
22. The Speciality Restaurant is located on the Restaurant floor, one floor below. The stairs are straight ahead as you enter the lobby. 风味餐厅在楼下的餐厅楼层，当您步入大堂，楼梯就在正前方。