IATF16949-2016各个过程内部审核检查表

输

入顾客

客户Cu sto

Cus tom 售后Aft er-交付Per for 制造Ma nuf 输出与

竞持续Eva luat 客户Cus tom

顾客Customer satisfaction management procedure

9.1.2 顾客满意

组织应监视顾客对其需求和期望已得到满足的程度的感受。组织应确定获取、监视和评审该信息的方法。

注：监视顾客感受的例子可包括顾客调查、顾客对交付产品或服务的反馈、顾客座谈、市场占有率分析、顾客赞扬、担保索赔和经销商报告。

审核结论

Clause of IATF 16949:2016

Inspection record, including objective evidence

9.1.2 Customer satisfaction

The organization shall monitor customers’perceptions of the degree to which their needs and expectations have been

fulfilled. The organization shall determine the methods for obtaining, monitoring and reviewing this information.

Note: Examples of monitoring customer perceptions can include customer surveys,customer feedback on delivered products and services, meetings with customers,market-share analysis, compliments,warranty claims and dealer reports

Audit Conclusion 符缺confo rm defici ency

IATF 16949:2016条款检查记录，包括客观证据

Process input/output Process performance indicators and

supporting documents 过程输入/输出

支持文件及过程绩效指标Analysis report of the gap and advantage with the competitors;