餐厅服务常用英语解析
培训资料：餐厅服务英语
培训资料：餐厅服务英语培训资料:餐厅服务英语一、迎客、问候1、Good morning/afternoon/evening, sir/madam, welcome to our coffee house/shop/restaurant.2、How many person in your party?二、带客入座1、This way ,please. sir/madam. Follow me, please. sir/madam.2、How about this table?三、递菜单、酒水单This is our menu and drink list ,sir/madam.四、问饮品1、Excuse me, sir/madam, would you like something to drinke?2、we have ……..which one would you like?五、上饮品Excuse me, sir/madam, here is your …..六、点菜1、May I take your order now? sir/madam.2、How would you like steak/Lamb chop?How about your steak?一二成Rare 三四成medium rare 五成medium七八成medium well 全熟well done七、重复点单Excuse me, sir/madam, you ordered …Would you like anything else?八、服务面包What kind of bread would you like? soft bread/hard bread…。
TOSIX---BOX tosix九、上菜Here is your soup/salad/steak…… enjoy your meal, please。
十、餐中服务1、Would you like some more… ?2、May I take it away?十一、餐后服务1、Would you like to have some dessert?2、Would you like some coffee or tea?十二、结帐1、This is your bill, thank you very much.2、Sign your name and room number, please.3、Would you like one check or separate?4、Here’s your change.西餐常用词汇苹果 apple 橘子 orange 梨 pear香蕉 banana 葡萄 grage 菠萝 pineapple 水草莓 strawberry 桃 peach 西瓜 water melon 果柠檬 lemon 橄榄 olive椰子 coconut 西柚 gragefruit 冬瓜 winter melon生菜 lettuce 青瓜 cucumber 豆腐 bean curd西兰花 broccoli 洋葱 onion 蘑菇 mushroom 蔬胡萝卜 carrot 红椒 red pepper 泡菜 pickle 菜土豆 potato 番茄 tomato 干辣椒 chilli姜 ginger盐 salt 番茄酱 ketchup 黄油 butter 调味黑胡椒 black pepper 辣椒油 chilli sauce 奶油 cream 品酱油 soy sause 咖喱 curry 奶酪(芝士)cheeseTOSIX---BOX tosix醋 vinegar 果酱 jam 芥末 mustard喜力 Heineken 本地啤酒 Local Beer 汤力水 Tonic water生力 San Miguel 可口可乐 Coco_cola 苏打水 Soda water嘉士伯 Carlsberg 百事可乐 Pepsi_cola 红牛 Red bull 常青岛 Tsing Tao 雪碧 Sprite 椰奶 Coconut juice 见健力士 Guiness 七喜 7 up 法国矿泉水 Perrier 的Stout酒科罗娜 Corona 健怡 Diet coke 依云 Evian 水卡布基诺本地矿泉水本地啤酒 Local beerCappuccino Local mineral water长城 Great wall 王朝 DynastyTOSIX---BOX tosix。
餐厅服务员常用英语
餐厅服务员常用英语：1 ①How many ? / How many are your party ? 你们几位？2 ①Two for dinner , please . 两人用餐。
②Can I have a table for two ? 有一张两个人的桌子吗？③Could you please make arrangements for a dinner party of six ? 能为6个人安排就餐吗？④I’d like to reserve a table for five . 我要预定一张5个人的桌子。
⑤I have a table for four under the name of Johnson . 我以约翰逊的名字订了一张4人的桌子。
⑥I would like a nonsmoking table for two . 我想在禁烟区要一张两人的桌子。
⑦Excuse me , is that table vacant ? 打扰了，请问这是空桌吗？3 ①My friend will be along shortly . 我的朋友一会就到。
②I’m expecting someone . 我在等人。
4 ①Can I have the menu ? / Could you please give me the menu? / Bring me the menu , please .5 ①Can / May I take your order now ? 现在可以点菜了吗？②Are you ready to order now ? / Would you like to order now ? 您现在准备点菜了吗？③Would you like a drink before your meal ?/ Would you like a drink to start with ?④Would you care for a drink before you order ? 点菜之前您要喝点什么吗？⑤Would you like anything to drink ? 您想喝点什么吗？⑥Do you need a few minutes ( to decide what you want ? ) 你是不是想再等几分钟（决定你要什么？）6 ①Yes , ⑪I’d like to have / try some …… 是的，我想尝尝……⑫I’ll try / have …… 是的，我想尝尝……②I’d like my steak rare / medium / well-done . 我想我的牛排五分/七分/全熟。
餐饮服务常用英语口语和翻译大全表
餐饮服务常用英语口语和翻译大全表本文总结了餐饮服务中常用的英语口语和翻译，以帮助餐厅服务员更好地与英语母语或非母语客人交流。
下面是按照用餐过程顺序整理的口语对照表：入座与点菜1.欢迎光临–Welcome!2.请跟我来–Follow me, please.3.您几位？–How many in your party?4.请问要点菜菜单吗？–Would you like to see the menu?5.我推荐今天的特色菜–I recommend today’s special.6.您点好了吗？–Have you decided what to order?7.请慢慢享用–Enjoy your meal.用餐过程8.饭菜好吃吗？–How does the food taste?9.需要加餐吗？–Would you like to order more dishes?10.餐具不够了吗？–Do you need more utensils?11.有什么我能帮助您的吗？–Is there anything I can help you with?结账12.您需要结账吗？–Would you like the bill?13.是现金结账还是刷卡？–Will you be paying by cash or card?14.请您慢用，期待下次光临–Please take your time. We look forward to seeing you again.通过学习和掌握这些常用的餐饮服务英语口语和翻译，服务员可以更加流利地与客人交流，提升餐厅的服务质量，为客人提供更好的用餐体验。
希望这份口语对照表对您有所帮助。
酒店英语学习情境二：餐厅服务英语2-5 Beverage service-精选文档-精品文档
Hotel Task 酒店任务
• Suppose you are David, now you’re going to help the guest take wine order. Please perform the task according to the hints below with your partners. 角色A: 你是George Brown,和一帮朋友在酒吧聚会。点 了一杯伏特加和一些佐酒的小食。 角色B: 你是酒水服务员David，你负责为Mr. Brown下 单并推荐大家试试青岛啤酒。
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Learning Objectives 学习目标
After finishing this task, you should be able to： ☆ Serve drinks at a bar ☆ Recommend beverage to guests
Working Procedures 工作程序源自Words to know
• • • • • • • • • alcohol n. 酒精 non-alcohol n. 非酒精 beverage n. 饮品 brandy n. 白兰地 liquor n. 烈性酒 vodka n. 伏特加 whiskey n. 威士忌 cocktail n. 鸡尾酒 sherry n. 雪利酒 mineral water n. 矿泉水 squash n. 苏打 yoghurt n. 酸乳酪 fruit juice n. 果汁 milkshake n. 奶昔 wine list 酒水单 wine steward 酒水服务员 on the rock 加冰块 straight up 不加冰块
感谢宾客下的酒水
Working Knowledge 工作知识(1)
餐饮服务常用英语口语大全
餐饮服务常用英语口语大全序言在餐饮服务行业工作，掌握一些常用的英语口语可以有效提升与顾客沟通的效率和质量。
本文将介绍一些餐饮服务中常用的英语口语，帮助您更好地与客人交流，为客人提供更好的服务体验。
用餐前1.迎接客人–Hello, welcome to our restaurant!–Good evening, how many are there in your party?–Hi there, do you have a reservation?2.为客人引导座位–Please follow me to your table.–Your table is right this way.3.推荐菜品–Our chef recommends the seafood pasta, it’s a customer favorite.–May I suggest our signature steak for tonight?点餐过程1.询问客户喜好–Are you in the mood for something light or something hearty?–Would you prefer something spicy or mild today?2.确认订单–So that’s one steak medium rare and one vegetarian pasta, is that correct?–Just to confirm, you would like the salad as a starter, correct?3.询问客人饮料喜好–Would you like something to drink with your meal?–Can I get you anything to drink while you decide on your meal?上菜阶段1.上菜–Here is your appetizer, enjoy!–Your main course will be right out.2.确认就餐满意–How is everything so far?–Is there anything else I can get for you?3.为客人倒水–Can I top off your water for you?–Would you like more water?结账环节1.询问客人是否需要账单–Would you like the check?–Are you ready for the bill?2.感谢光顾–Thank you for dining with us!–We appreciate your visit!结语希望这些餐饮服务中常用的英语口语可以帮助您与客人互动更加顺畅愉快。
餐厅服务英语 2-6 Room Service
• Ask the guest to sign te 工作知识(1)
• 1. Room service useful sentences 送餐服务常用语
(1) 敲门,自报身份: Room Service, may I come in? (2) 放置托盘(tray)或餐车(trolley)前应征询客人意见:Shall I put it here? (3) 准备好账单,并问清楚客人的结账方式: How would you like to pay the bill? (4) 客人用餐后,撤出餐具前应询问客人: Shall I take the plates away, 并 征求客人用餐的意见: How is everything? 若客人有不满,应及时补救。
Hotel Task 酒店任务
• Suppose you are Johnson, now you’re going to provide room service to the guest. Please perform the task according to the hints below with your partner. 角色A：你是Mr. William，住在1618房间。你打电话到 客服中心要求客房送餐服务，并告知需要一份欧陆式早 餐
餐饮管理饭店术语英语名词解释
饭店术语英语名词解说Account ——帐目，记录有关饭店企业的转帐、来宾花费或客人花费帐单等。
Account number ——帐户号码或帐单号码，即饭店帐目、团队全包帐目的手记或电脑自动编排的帐目号码，以此来计算和转记客人的花费帐目。
Account settlement ——客有花费帐单或企业转帐付款帐目最后结帐应支付款额。
Adjoining Room ——毗邻房，即有一个公用墙而没有一个公用门的室外毗邻房。
Adjustment ——调整花费帐目，即纠正和扣除帐目花费差额。
Advance Deposit ——早先押金付款，即担保预定客房交付的押金，它可能是客房价格的所有或部分花费。
Affinity Group ——喜好、关系集体，即为了某种目的而密切联合起来的俱乐部、组织、学校、企业或公共社团、企业等。
Agent ID ——代理证人明，即分配给每一位电脑系统使用人独到独一的证明密码。
当签字于电脑系统之时，代理证人明(密码 )就被输入进电脑；以便差别证明每位不一样使用电脑系统的个人。
代理证人明密码是由饭店管理层确立建立的，这个代理证人明密码是受人员变化的限制，也可随时变化。
AH and MA ——美国酒店和汽车酒店协会，它是一个全国范围的协会组织，代表着全美国饭店酒店业。
Allowance ——扣除帐单人的花费差额，即调整因为不周密服务所应扣除的花费；或是因为房租价格差额以及转帐时多收的差额等均工除扣。
Amenities ——令人快乐的事物和环境，即为了改进和提升来宾的物质酣畅程度，饭店向客人所供应的有头项目；如卫生间的宜人环境包含有一块大型豪华的浴皂、洗发液、大型和酣畅的浴巾或是浴衣以及是一个冰凉饮料的冰容器等。
American Plan(AP or FAP) ——美式计价方式，即饭店标出的客房价格包含每天三餐的费用在内，三餐基本上是定餐，菜单供应项目没有客人的额外付费，一般是不更换花销的。
餐饮专业英语单词讲解
餐饮业专业英语讲解Food&Beverage Industry Catering Industry餐饮专业英语词汇1、餐饮专业用语组织结构图：Organization Chart前厅：Front of the House后堂：Back of the House餐厅经理：Manager of The Restaurant部门经理：Department Head部门头(部门的“头”就是部门经理)餐饮部经理：Food and Beverage Manager食物饮料经理楼面员工：Floor Staff楼面员工领班：Captain陆军的上尉(陆军上尉和餐厅领班的重量级差不多吧？)主管：SupervisorSuper + Visor超级的监督者(服务员的超级监督者就是主管啰！)服务员：Waiter/Waitress男服务员女服务员调酒师：BartenderBar + Tender酒吧看管者(看管酒吧的当然是调酒师啰！)收银员：CashierCash + ier钱人(管钱的人肯定是收银啰！)接待员：ReceptionistReception + ist接待人(负责接待的人)厨师：Chef冷菜厨师：Cold Chef总厨：Head Chef备菜员/切配员：The Prep Person准备人(在厨房做准备工作的人)勤杂工：Bus Boy男孩(Bus常见的意思是“公共汽车”，但在美国，也指在餐厅打杂)洗碗工：The DishwasherDish + Wash + er碗洗人(洗碗的人)仓库保管员：The Steward管理员(饭店只有仓库需要专门的管理员，所以把“仓库”省了)2、情景英语/ Live English服务员和老外客人一起手舞足蹈，就是搞不清对方想讲什么的情况在您的餐厅里也经常发生吧？要去参加英语培训吧，又没有那么多的时间。
那就从一点一滴开始，积累餐饮行业的实用英语吧！Yuck!好难吃！吃到很难吃的东西，老外的第一个反应就是yuck！或是It’s yuck!客人表达不满时，常常把Yuck拖得长长的，听起来象yuuuuuuuuck。
常用西餐厅服务英语
常用西餐厅服务英语带坐、询问酒水价格上酒水、准备点单上菜一．迎客、问候：Good morning！―――您（们）好！（中午前）Good afternoon! ―――您（们）好！（下午）Good evening！―――您（们）好！（18：00点以后）*How is your life? ―――过得怎样？* Long time no see!―――好久没见！*For xx,sir?―――您几位？（xx代表英文中的数量词one two there four…）A table for xx,sir? ―――xx位吗？（xx代表英文中的数量词one two there four…）How many people are there in your party?―――您一共几位（人较多时问）*You alone,sir?―――您一个人？注：带“*”标注的较随便，多用于熟客或者常客，语调为前降后升，后面一般加上sir/lady等称呼，熟客可以加上姓名。
通常问候客人后客人会反问：Fine, thank you, and you?(我很好，你呢？)How are you doing?(你好吗？)What’s up? How about you?(怎么样？)常用答语：Fine, thank you!我很好，谢谢！Couldn’t be better! Thank you!(不能再好了！)*I can’t complain！Thank you!(挺好的！)*So－So, just alive!(马马虎虎吧！)注：带*为略带玩笑口吻，多用于熟客。
附：是否有预订：Have you made reservation？Have you got reservation？二．带位、安排就坐This way, please.――这边请Follow me,piease.――请跟我来Come with me, please――请跟我来Is here alright？――这里怎么样？How about that table by the window？那边靠窗的台怎么样？Please take your seat./Sit down, please.(请坐)三．呈上菜单、略加介绍特选The menu, please.—给您菜单Please take a look――请过目The soup of the day is…――今日例汤是…Today’s specialty is…――今日特选是.. The xx is very good.――xx特别好The xx is very popular here.――xx在本餐厅很受欢迎Please take your time――－请您慢慢看，不用着急。
餐厅实用英语
一、进店招呼：●Good afternoon! Welcome！（中午好！）●Good evening! （晚上好）二、进店后询问是否有订位：Good afternoon/evening, can I help you? 客人一般会说Yes/Fine. 然后接着问：Do you have a reservation, sir 请问您订位了吗？先生，太太？（接下来怎么说一般根据客人的回答，一定要听清Yes 和No）1有订位的话：Let me check it! Are you Mr/Mrs...? Is this your telephone number?核对号码时需要大家对十以内的数字比较熟悉：one、two、three、four、five、six、seven、eight、nine、ten. 确认后将客人带至相应座位）2没有订位的话：【分两种情况：等位和不等位】2.1等位：I’m sorry, the restaurant is full now. I’m afraid you have to wait for a while. Would you care to havea seat here and table is available soon! 很抱歉，餐厅已经满了，需要等位，麻烦您在这坐会儿好么，马上就有空桌了.●如果客人愿意等，就安排等位；●不愿等，要感谢客人光临，I’m so sorry, but welcome again!●也有客人说稍后再来的I’ll come later. 那就回答Fine，see you later!●可能出现临时订位的情况:客人：We’ll come back later. May I reserve a table for tw o? 我们等一会儿再来。
请替我们预定一张二人桌，可以吗？这时回答Yes, of course. May I have your name/phone number, sir?How many people do you have in your party? 当然可以。
餐饮英语词汇_西餐服务用语
餐饮英语一、服务用语（一）、预定Always confirm facts---the number of persons, the time ,thedate ,special requirement etc.Good morning /afternoon/ evening .(The name of the restaurant and your name)May I help you ?早上（下午、晚上）好，（自报餐厅名），我能为您做些什么？How many persons are there in your party , sir/madam?请问共有多少人用餐，先生/女士？How many guests are coming?请问共有多少人用餐？What time would you like to arrive?请问你们几点钟到？May I have your name, please?请问您的姓名？Could you spell that for me, please?请您拼读一下您的姓名好吗？May I take your telephone number, please?可以留下您的电话号码吗？Is there anything special you would like us to prepare, sir/madam? 请问您有什么特殊要求需要我们做准备的，先生/女士？I am afraid that we only can guarantee the table before 8:00 in the evening.恐怕我们餐厅只能为您留桌到晚上8：00I am afraid we only serve lunch until 2:00 in the afternoon.恐怕我们餐厅午餐时间到下午两点。
If you have any further requirements, please let us know.如果您有什么要求，请通知我们。
餐厅服务常用英语解析
请客人就坐
? Please have a seat. ? What kind of tea do you want?
We have Longjing, herbal tea花草茶, Oolong tea and black tea.
?Black tea. Please.
? That's a good idea.
为客人点菜 ? Would you like some soup? ? We have Fish Head Soup, Chicken Soup, Duck Soup, Egg Soup.
? Egg Soup, please.
? Excuse me, do you want anything else for your dinner( breakfast/lunch)?
为客人点菜
? Could you recommend something special?
? Our specialties are Sichuan Cuisine, would you like to have a try?
? If you like spice food, we have Shredded Pork with Spicy香辣 Garlic蒜 Sauce酱, Spicy Fried Chicken.
? Yes. Do you have dim sum 点心?
?What do you want for dim sum?
为客人点菜
?We have Small Steamed Bun蒸小笼包, Spring Rolls, Glutinous Rice Dumpling in Sweet Rice Wine, Shrimp Wonton虾仁儿 馄饨.
酒店餐饮词汇大全分解
餐具
• coffee pot 咖啡壶 coffee cup 咖啡杯 paper towel 纸巾 napkin 餐巾 table cloth 桌布 tea–pot 茶壶 tea set 茶具 tea tray 茶盘 caddy 茶罐 dish 碟 plate 盘 saucer 小碟子 rice bowl 饭碗 chopsticks 筷子 soup spoon 汤匙 knife 餐刀 cup 杯子 glass 玻璃杯 mug 马克杯 picnic lunch 便当 fruit plate 水果盘
• White gourd tea 冬瓜茶 honey 蜂蜜 chlorella 绿藻 soda water 苏打水 artificial color 人工色素 ice water 冰水 mineral water 矿泉水 distilled water 蒸馏水 long-life milk 保久奶 condensed milk 炼乳; 炼奶 cocoa 可可 coffee mate 奶精
toothpick 牙签
中餐
bear's paw 熊掌 breast of deer 鹿脯 beche-de-mer; sea cucumber 海参 sea sturgeon 海鳝 salted jelly fish 海蜇皮 kelp, seaweed 海带 abalone 鲍鱼 shark fin 鱼翅 scallops 干贝 lobster 龙虾 bird's nest 燕窝 roast suckling pig 考乳猪 pig's knuckle 猪脚 boiled salted duck 盐水鸭
Noble Club – Personalized check-in
退房服务