人力资源管理论文(英文)

HENAN UNIVERSITY OF TECHNOLOGY

河南工业大学

Bachelor of Management

Assignment Cover

工商管理学士学位课程

作业封面

MODULE CODE AND NAME

科目代码及名称

Module Code 科目代码：B12

Module Name科目名称：人力资源管理

Lecturer 讲师：崔颖

Section Code专业班级：市场营销0905班

Student ID 学生证号码：200948950508

Student Name学生姓名：张润楠

Announcement: I declare that this assignment is ENTIRELY my independent work except where referenced. I have marked any Reference sources and am aware of programme regulations concerning plagiarism and referencing.

声明：除了标明出处的引用资料之外，此作业是我独立调查完成的。文内所有引用的资料已经详细标明出处，并且我了解课程中有关抄袭及引用方面的规定。

Signature 签名：

The Performance Management of Loews Hotel

Table of Contents

Introduction (1)

1. Questions in Loews Hotel (1)

2. Management Ability Improvement (2)

3. Performance Management (3)

4. The Methods of Performance Evaluation (5)

4.1. Trait Method (5)

4.2. Behavior Methods (5)

4.3. Result-oriented Methods (6)

5. 360-degree Performance Appraisal (7)

6. Summarize (8)

Reference (9)

Introduction

Loews Hotel has some problems in performance management. Its staffs can’t have a great performance when they are working. So the article will provide some good advice and help the CEO to solve the problems in his job. To begin with the questions Tisch have in managing the company and how to improve his managerial ability. Then I will tell Jonathan Tisch and other Loews hotel managers’ experience that how to affect the company’s performance management. It can be divided who four pasts-----Object design, the Directing of process, Assessment feedback, Motivation and improvement. In addition, I will describe several kinds of performance evaluation which suit the hotel industry. And I will explain both good and bad aspects of each possible choice. And comparing these methods which are actually used in real hotels. The performance evaluation is trite-oriented approach, action-oriented approach and result-oriented approach. Finally I will analyze the things I have mentioned on the front of this article and find the best fit method of measuring performance. The method is 360 degree assessment method. So we can know the performance management of hotel comprehensively. And we can also find know the performance management of hotel comprehensively. And we can , also find and solve the problems in hotel. According to these methods of performance management, we can make the hotel more live fully.

Key words: Performance management Evaluation Methods

1. Questions in Loews Hotel

Mr. Tisch is the chairman and CEO of Loews hotel. However he is not the best CEO of the hotel. When he manages the hotel, there are several questions have to be solved. The first question is that the CEO d oesn’t bring forward to make a work description or standard occupational responsibility. So the staffs don’t have a standard when they are working. They don’t know what they should do additional. An excellent employee often finishes every task on time. They always do more works than general employees. But they have the same salary. So it is easy to make the team creating contradictions. If they status sustains for a long time, the profit of the hotel may decrease. So it is necessary to make a workable description or standardizing occupational responsibility. If Mr. Tisch can do this, the work efficiency of employees might be promoted. The second question is an important question. The Loews hotel doesn’t set employees' performances assess criteria and direct to implement. Performance is assessed criteria are an important part of Human Resource